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ORLANDO, Fla., April eight, 2019 /PRNewswire/ -- From HDI conference & Expo, Ivanti, the business that unifies IT to greater control and comfy the digital workplace, announced it has built-in Ivanti® provider manager and Ivanti Asset manager right into a single cloud-optimized management platform. collectively, these solutions bring comprehensive asset lifecycle optimization with the workflow automation and advanced service administration that empowers IT groups to convey effective, compliant and relaxed service beginning to clients from any place.
"With the increasing demands placed on modern IT companies, or not it's important to deliver core IT and business features faster, whereas optimizing the efficiency and cost of existing IT assets," stated Ian Aitchison, senior product director at Ivanti. "with the aid of integrating our IT service and IT asset management expertise right into a single, unified cloud platform, we are giving IT groups the entire solution they deserve to gain operational effectivity whereas optimizing costs. Now IT has the energy and perception that hyperlinks to machine buy facts and refresh cycles so that they can see all their options to raise client satisfaction and productiveness."
Ivanti carrier manager automates support desk, carrier desk, and service management workflows to eliminate costly manual processes whereas making the environment extra productive, compliant and relaxed. built on the equal cloud optimized platform, Ivanti Asset supervisor integrates with Ivanti service manager to correctly control IT property across their lifecycle, optimizing investments and cutting back downtime. collectively these options bring the complete answer that allows IT groups to:
Ivanti client, carrier agency overseas (SCI), who's also a finalist within the HDI 2019 top-rated Use of know-how Award class, makes use of Ivanti IT service management options to achieve a seamless connection between the enterprise's frequent operations with consistent and automatic workflows in the cloud.
"Our choice to flow to the cloud paid off in spades when storm Harvey and typhoon Irma led to most important outages in Houston, Texas and Orlando, Fla. final fall," mentioned Thomas Smith, director of IT and telecom guide at SCI. "because we use Ivanti service manager in the cloud, we had been capable of stay up and operating with out lacking a beat. For our valued clientele, it turned into enterprise as normal, as a whole bunch of IT employees, compelled to develop into remote people for the duration, install virtual workplaces of their buildings or at local espresso shops the place they persevered to carry carrier consistency from their laptops and other cellular devices."
To be taught extra concerning the Ivanti unified IT carrier and asset management consult with Ivanti at HDI booth #707, April 7-12, at Rosen Shingle Creek, Orlando, Fla. For extra counsel on Ivanti carrier supervisor, consult with: https://www.ivanti.com/products/service-manager. For greater assistance on Ivanti Asset supervisor, consult with: https://www.ivanti.com/items/asset-manager.
Ivanti: The vigor of Unified IT. Ivanti unifies IT and safety Operations to more desirable manipulate and comfy the digital office. From PCs to mobile instruments, VDI, and the facts center, Ivanti discovers IT property on-premises and within the cloud, improves IT carrier birth, and reduces chance with insights and automation. The business also helps companies leverage up to date technology in the warehouse and throughout the provide chain to increase start devoid of editing backend techniques. Ivanti is headquartered in Salt Lake metropolis, Utah and has places of work far and wide the area. For extra tips, visit www.ivanti.com and comply with @GoIvanti.
Copyright © 2019, Ivanti. All rights reserved.
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HDI has up-to-date its foreign certification requirements to comprise STI advantage's most desirable practices. In guide of those up to date standards, HDI has launched two new lessons and certifications: HDI guide middle Analyst and assist core manager, and retired several classes and certifications, including HDI assist Desk Analyst Boot Camp, HDI support Desk manager and STI's certified aid Desk knowledgeable, certified assist Desk supervisor and licensed group Lead. despite the fact, HDI will continue to admire the retired certifications below the brand new HDI Certification names: guide core Analyst, support center group Lead, and guide center supervisor.
additionally, HDI has bundled its practising and certification offerings, leading to a a great deal extra reasonably priced and efficient method to get trained and HDI- certified. help gurus who purchase an HDI direction, either instructor-led or online, will also acquire access to take the certification examination. individuals purchase a certification examination only may additionally nevertheless accomplish that by way of the HDI e-save (http://www.thinkhdi.com/estore/certification/).
HDI is also introducing an enhancement to the HDI learning middle to aid online certification tests. college students taking online lessons will now be in a position to take the certification examination on-line. college students taking the instructor-led support middle Analysts and aid middle team Lead will proceed to take their certification assessments by means of Pearson Vue test facilities.
"These adjustments and tendencies reflect HDI's dedication to proposing the industry's premier practising and certification choices for the IT provider and aid business and commitment to staying on the innovative of the business with the most recent standards, courses and certification offerings," spoke of Rick Joslin, HDI's new executive director of coaching and certification.
In a related announcement these days, HDI introduced a brand new faculty for its practicing and certification branch and a flow far from its former approved working towards associate (ATP) mannequin. See www.thinkhdi.com/publications/pressReleases/ for more guidance on this announcement.
HDI is the realm's largest membership affiliation for IT service and assist experts and the premier certification body for the industry. based in 1989, HDI's mission is to guide and promote the IT carrier and guide industry by empowering its members through access to well timed and useful business suggestions, together with studies and publications; encouraging member collaboration through hobbies and on-line boards; and establishing internationally recognized, standards-based mostly trade certification and practising programs. apart from membership, certification and practising, HDI produces the realm's biggest and optimum-rated adventure for provider and guide gurus, the HDI Annual convention & Expo. HDI is member-focused, and is still dealer-neutral in its efforts to facilitate open, independent networking and assistance sharing throughout its international affiliation community. HDI has more than 7,500 contributors international together with most of the Fortune 500, 60 native chapters in North the united states and membership places of work on every continent. For extra advice, discuss with www.thinkhdi.com/ or name (800) 248-5667.
CONTACT:Jennifer McClure,Communications innovations,+1-650-387-8590,or email@example.com,for HDI
web website:http://www.thinkhdi.com/http://www.thinkhdi.com/publications/pressReleaseshttp://www.thinkhdi.com/estore/certificationconnected Thomas trade update
COLORADO SPRINGS, Apr 02, 2019 (GLOBE NEWSWIRE by means of COMTEX) -- asserting companies include Avatier, Axios methods, BMC software, Cherwell application, Samanage, & more
HDI, the main corporation dedicated to elevating service and aid across the commercial enterprise, nowadays exhibits more than forty bulletins from HDI 2019 conference & Expo exhibitors. every exhibitor will exhibit their newest improvements in the Expo hall Tuesday - Thursday of the experience, proposing attendees with a primary-hand seem to be on the new options impacting the service and aid industry.
HDI 2019 conference & Expo will take place April 7-12, 2019 in Orlando, FL. For more assistance and to register, please seek advice from: https://www.hdiconference.com/
"The Expo hall offers our attendees with a distinct probability to study in regards to the newest items and features in our business in a hands-on and interactive environment," spoke of joy Sobhani, community event Director, HDI. "each exhibitor will exhibit the technologies, options and concepts they've developed that may positively influence the HDI viewers and their organizations."
HDI 2019 conference & Expo Exhibitor news:
superior utility items neighborhood, Inc. (ASPG) (sales space 426) will exhibit ReACT, an business leader in commercial enterprise password reset and synchronization application, and should reveal ReACT's most recent elements; element & click visible text Editor, greater Helpdesk Portal & Dashboard, Delegation control, TOTP support, and OAR: Offline entry recuperation.
Alemba (booth 413) will showcase its company-new IT carrier administration platform, Alemba service manager X. This solution can support clients reply right away to business demands by way of dramatically cutting back time to request fulfilment.
Atlassian (booth 425) will showcase Jira service Desk enhancements, including a redesigned support center concentrated on easy self-service. they will additionally display Opsgenie, Atlassian's new incident management platform for working always-on features, empowering Dev & Ops groups to plot for provider disruptions and stay in control right through incidents.
Attivio (sales space 404) will show off its new suite of apps for ServiceNow, increase, as smartly because the Attivio Platform. Attivio will reveal first-hand how its new suite improves the inside and external support event through content unification, AI and laptop learning.
Avatier (booth 609) will showcase Apollo, the area's first AI digital agent to securely automate any IT project for your customers and workforce. beyond identification management, Apollo augments business operations to tremendously in the reduction of operational and labor fees while including an outstanding consumer journey. it works throughout essentially all messaging interfaces to maximize productivity and user adoption.
Axios systems (sales space 603) will show off the brand new AI chatbot integration features of its main ITSM solution, assyst, in addition to key updates to its integrated Asset Discovery (assyst ITOM Suite) performance to support end-clients manage service, property and guide in a single fit-for-goal software.
BeyondTrust (sales space 806) will unveil the newest edition of its regularly occurring remote aid product. version 19.1 can be the newest update to this answer that provides assist desk groups with comfortable, quick faraway entry and support to any device or device, anywhere on the planet.
BMC software (booth 615) will show off how BMC Helix permits businesses to radically change ITSM performance into the intelligent, modern adventure patrons demand: cognitive provider administration. BMC Helix gives you everything-as-a-provider on cloud of alternative and presents drastically enhancing operational efficiencies to bring pace, scale, and value mark downs.
BOSS options (booth 715) will showcase solutions named FrontRunners(R) in IT aid Desk application three years in a row by utility information, a Gartner business, BOSSDesk on the cloud and BOSS aid crucial for on-premise. each incorporate the superior consumer Interface and a carrier Catalog that can also be personalized to fulfill all consumer wants.
BrainStorm (sales space 637) will exhibit their intelligent getting to know solution, QuickHelp(TM), which presents lots of customized, critical studying content in a single handy-to-use platform. Leveraging machine gaining knowledge of, gamification, and evaluation equipment, QuickHelp makes it possible for companies to do extra with their Microsoft technology by way of empowering even the most trade-resistant person to become savvy with their software.
Cherwell application (booth 509) will show off the award-successful Cherwell service Platform, which enables clients to automate workflows, combine methods, and enrich employee productivity for departments internal and outside the average boundaries of IT. they're going to additionally showcase their options for HR, protection, PPM, and facilities, which provides a price-valuable option to make work movement throughout the commercial enterprise.
CITSmart (sales space 400) will exhibit its Workflow Digital Intelligence platform that depends on adventure and AI to connect individuals and digital supplies to streamline work and expand company results.
Cognidesk (sales space 311) will exhibit its clever automation and AI based mostly platform, which makes it possible for constructing and deploying a goal-developed digital Assistant for place of work IT assist.
ComAround (booth 410) will show off ComAround expertise(TM), an impressive AI and cloud-based mostly capabilities administration software (KMS) notably designed to optimize the support flow via sharing accurate knowledge on the correct time. The KMS aligns with the methodology competencies-established service (KCS(R)) and is KCS V6 confirmed.
CompTIA (MR1) highlights its new CompTIA A+ Core series certification for tech carrier and aid authorities. the new CompTIA A+ reflects the growing to be impact of latest and rising technologies in commercial enterprise networks, emphasizing issue-fixing and critical considering advantage in areas comparable to cloud computing, cybersecurity, IoT and virtualization.
DriveSavers records recuperation (sales space 523) announces new chip-degree advancements in iPhone statistics restoration. information can also be recovered even in cases of the place the PCB board has been destroyed. With new proprietary equipment and ideas, these developments assist reunite iPhone users with their irreplaceable photographs, video clips and different information.
EasyVista (booth 514) will exhibit EV Self aid, a contemporary approach to self-service that comprises using intelligent expertise, AI and chatbots to automate aid and cut back service desk calls by using 30%. Attendees will additionally get hold of a copy of the HDI document: Self-help matters, a short-start ebook for increasing self-service success.
Freshworks Inc. (booth 414) will exhibit its newest function, Conversational Portal, which turns your self-service portal into a conversational interface. This chat-powered self-provider portal will supply clients familiar conversational experience, making it convenient to devour competencies-based mostly articles, request provider objects, and retain tune of tickets.
Fusion world company options (sales space 302) will showcase its outcomes-based capabilities, extended 24x7 world guide, BMC functions and expert vetted aid carrier at HDI 2019.
Goverlan attain (booth 807) will reveal closing help tickets quicker with its advanced feature set and integration with ticketing programs. aid actions are auto-updated to case notes, leading to multiplied productivity and a robust support KB. features consist of: true-time detection of user logged-in workstations, resolving considerations without consumer involvement, automating enterprise-extensive tasks and stories.
Hornbill (sales space 524) will show off creative IT carrier administration software that simplifies, automates and optimizes the flow of labor for IT, HR, amenities and other groups. Automate repetitive initiatives, eliminate waste and convey client-like provider experiences that keep employees engaged and recommended. bring value that makes life in IT more suitable.
clever dispensing options (booth 535) will show off its give Dispensers and Lockers that provide personnel with quick, self-carrier entry to tech add-ons and resources. IDS now offers deliver Lockers with powered cubicles (shops / CAT5 Ethernet) to ensure laptops, capsules, smartphones, and rechargeable handheld belongings are fully charged when the consumer accesses the equipment.
Kinetic facts (booth 634) publicizes its new Tech Bar answer. This answer elevates your carrier desk experiences by using featuring easy and constructive in-adult support.
Lessonly (booth 310) will show a way to boost crew self belief and capabilities with real-existence follow scenarios like chat, ticketing, and e mail all inside its practising platform.
LumenVox (booth 403) will show off its Password Reset answer. Designed to reduce fees associated with guide calls and cut conclusion-consumer downtime, LumenVox Password Reset is an automated, self-service solution to seamlessly reset or unencumber end consumer bills by utilising their flexible multifactor authentication platform for accelerated protection and comfort.
MarXtar (booth 315) will launch their cellular app interact at HDI 2019. MarXtar will additionally exhibit business Notifier, a committed roundtrip messaging and alerting solution that gives key ITSM and protection stakeholders with mission critical communications and safeguard alerts with out getting misplaced in e mail or textual content message site visitors.
Micro focal point (booth 800) will latest SMAX, a service desk thoroughly automatic in line with desktop discovering and analytics. it be a single answer for IT and enterprise carrier management and IT asset management, which can run within the cloud or on-premise. Get proofs of what machine studying can do on your company.
Noble techniques (booth 534) will existing live demonstrations of their analyst-recommended Gamification and omnichannel contact core options, displaying their innovation, great and interesting functionality. These solutions help companies manage a wide range of consumer interactions, together with omnichannel inbound/outbound communications, fine administration, analytics, strategic planning, personnel and useful resource management, to increase customer engagement and streamline agent workflows.
Robert Half know-how (Award Sponsor) is proud to aid the HDI business Awards and should show off how they could support along with your job search, hiring or challenge wants.
Samanage (sales space 503) will display the Samanage carrier platform, powered by AI and automations to aid carrier providers achieve quicker ticket resolutions, enrich employee pride, and streamline communique throughout the corporation. See AI-powered solutions guidance, ITIL most useful practices, a consumer-pleasant provider portal, and more in action with the neatest service desk.
Sennheiser (sales space 525) will exhibit its headsets and conferencing techniques at HDI 2019, which might be designed to create probably the most natural, comfy listening journey viable for each person worried within the conversation. Attendees can adventure TeamConnect wireless, SP 30 Bluetooth speaker and a host of alternative top class commercial enterprise communique choices.
Serviceaide (sales space 401) proclaims the latest version of Luma, its virtual agent. the new product expands the variety of capabilities obtainable out-of-the-box to nearly 200 and automatic workflows to over 20. as a result, guide desk brokers can begin offloading projects to Luma inside minutes of logging in for the first time.
wise provider Desk (booth 314) introduces the trade's first one hundred% ITIL compliant completely AI based mostly smart Workflow Engine with digital workflows. they're going to also show off the extremely adaptive New service Desk device Converter, which may migrate without a loss of information. protected with any product is the absolutely practical full featured cell app at no added charge.
Splashtop (sales space 635) will exhibit new Splashtop On-Demand guide integration with ServiceNow that makes it possible for beginning a far off laptop connection directly from within a ServiceNow incident with simply a number of clicks. Splashtop will also reveal the newest far off entry and faraway assist options for computers, cell contraptions, and IoT.
SupportLogic (booth 317) will show off its patent pending Sentiment ranking and a spotlight rating as a ground-breaking option for NPS/CSAT rankings. SupportLogic makes use of NLP and Neural networks to proactively extract sentiment from support communications and eliminates the need to ship out survey questionnaires.
Symphony SummitAI (booth 419) introduces an stronger version of their AI-enabled IT administration suite, SummitAI Alps. SummitAI additionally integrates an AI-driven digital agent that drives maximum productivity via examining, learning, appearing and interacting like a digital worker.
SysAid (sales space 722) will debut its refreshed UI designed to help unravel tickets quicker via proposing all the tools and records in a single window. the new UI also introduces a personalized insights panel that points a variety of agent/departmental KPIs at a look, so you have a visual illustration of the statuses of all tickets.
TeamDynamix (sales space 819) broadcasts it has elevated IT provider administration to now offer Asset Discovery functions as a part of its core platform. discover windows, MAC, Linux, and Chromebook (coming soon) contraptions from a single answer.
TeamViewer (sales space 801) will display its latest types of its award-profitable far flung entry and guide application, specializing in the way it agents can securely hook up with desktops, servers, mobile and IoT devices in any vicinity, entry information and functions and challenge shoot complications extra right now.
TOPdesk (booth 500) will give reside demonstrations of its product to show you the way to reduce costs and tickets to your carrier desk while utilising the newest in its solution, which is headquartered round AI, ITIL four, ESM, and many others.
Upland software - RightAnswers (booth 528) will debut the latest version of its RightAnswers potential management solution. This award-winning, KCS proven v6 answer enables competencies sharing across distinctive departments throughout an business by using combining AI-enabled search, consumer-friendly interfaces, gamification, federated content material, and most advantageous practices. Attendees can also see an indication and find Upland's different commercial enterprise solution Suite offerings.
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For over 30 years, HDI has partnered with heaps of agencies to increase their consumer service and repair administration performance via educating their individuals, elevating their approaches, and empowering their approach. From C-level experts to administrators, managers, and frontline workforce, HDI is the definitive source of trade suggestions, management and performance planning. via routine, certification and training, consulting, membership and business substances, HDI goals to radically change provider and assist companies and reimagine their method to offering outstanding carrier and price. be trained more at www.ThinkHDI.com. HDI is prepared through UBM, which in June 2018 mixed with Informa PLC to become a number one B2B tips features community and the greatest B2B pursuits organizer on the earth.
To be trained greater and for the newest information and advice, consult with www.ubm.com and www.informa.com.
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Exclusive search for a seasoned person who will be responsible for developing and driving the information technology strategy for the Investment Banking business; this resource will liaise with the IB business, IB management and the firm’s IT & Help Desk teams as appropriate to develop and implement technology solutions.
Technologist/Business Support Manager
INVESTMENT BANKING DIVISIONExclusive search for a seasoned person who will be responsible for developing and driving the information technology strategy for the Investment Banking business; this resource will liaise with the IB business, IB management and the firm’s IT & Help Desk teams as appropriate to develop and implement technology solutions. Respond to queries and issues, run diagnostics to identify/isolate problems and implement answers as needed. The ideal candidate will have a passion for technology in general, and how to best use it to make business life easier.
The firm values individuals who are demonstrated team players and can interact with all levels of the organization. Successful candidates will exhibit a common-sense approach to problem solving in addition to showing initiative, creativity, and integrity.
Requirements- Manage teams with global members- More than 10 years of experience, with at least 5 years managing IT operations- Understand and have the ability to coach team members of all skill levels; * Desktop troubleshooting * Mobile technology knowledge (MDM, MAM, Intune and Office 365) * Office 365 and Azure * Exchange Online/On-Prem, SharePoint, OneDrive, Office 365 desktop applications and mobile apps Desired experience- Create and deliver metrics on day-to-day operations and team performance- Budgeting for end-user hardware, software, services etc.- Experience with ServiceNow, incident, change management and CMDB- Preparing and delivering management presentations- Ability to work and deliver effectively in high pressure situations- Excellent communication skills with customers (of all knowledge levels)
ORLANDO, Fla., April 8, 2019 /PRNewswire/ -- From HDI Conference & Expo, Ivanti, the company that unifies IT to better manage and secure the digital workplace, announced it has integrated Ivanti® Service Manager and Ivanti Asset Manager into a single cloud-optimized management platform. Together, these solutions deliver complete asset lifecycle optimization with the workflow automation and advanced service management that empowers IT teams to bring efficient, compliant and secure service delivery to users from anywhere.
"With the increasing demands placed on today's IT organizations, it's critical to deliver core IT and business services faster, while optimizing the performance and cost of existing IT assets," said Ian Aitchison, senior product director at Ivanti. "By integrating our IT service and IT asset management technology into a single, unified cloud platform, we are giving IT teams the total solution they need to gain operational efficiency while optimizing costs. Now IT has the power and insight that links to device purchase data and refresh cycles so they can see all their options to increase customer satisfaction and productivity."
Ivanti Service Manager automates help desk, service desk, and service management workflows to eliminate costly manual processes while making the environment more efficient, compliant and secure. Built on the same cloud optimized platform, Ivanti Asset Manager integrates with Ivanti Service Manager to efficiently manage IT assets across their lifecycle, optimizing investments and reducing downtime. Together these solutions deliver the comprehensive solution that allows IT teams to:
Ivanti customer, Service Corporation International (SCI), who is also a finalist in the HDI 2019 Best Use of Technology Award category, uses Ivanti IT service management solutions to achieve a seamless connection between the company's widespread operations with consistent and automated workflows in the cloud.
"Our decision to move to the cloud paid off in spades when Hurricane Harvey and Hurricane Irma caused major outages in Houston, Texas and Orlando, Fla. last fall," said Thomas Smith, director of IT and telecom support at SCI. "Because we use Ivanti Service Manager in the cloud, we were able to remain up and running without missing a beat. For our customers, it was business as usual, as hundreds of IT employees, forced to become remote workers for the duration, set up virtual offices in their homes or at local coffee shops where they continued to deliver service consistency from their laptops and other mobile devices."
To learn more about the Ivanti unified IT service and asset management visit Ivanti at HDI booth #707, April 7-12, at Rosen Shingle Creek, Orlando, Fla. For more information on Ivanti Service Manager, visit: https://www.ivanti.com/products/service-manager. For more information on Ivanti Asset Manager, visit: https://www.ivanti.com/products/asset-manager.
Ivanti: The Power of Unified IT. Ivanti unifies IT and Security Operations to better manage and secure the digital workplace. From PCs to mobile devices, VDI, and the data center, Ivanti discovers IT assets on-premises and in the cloud, improves IT service delivery, and reduces risk with insights and automation. The company also helps organizations leverage modern technology in the warehouse and across the supply chain to improve delivery without modifying backend systems. Ivanti is headquartered in Salt Lake City, Utah and has offices all over the world. For more information, visit www.ivanti.com and follow @GoIvanti.
Copyright © 2019, Ivanti. All rights reserved.
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