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QQ0-100 - Help Desk Analyst (HDA) - Dump Information

Vendor : HDI
Exam Code : QQ0-100
Exam Name : Help Desk Analyst (HDA)
Questions and Answers : 116 Q & A
Updated On : April 19, 2019
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QQ0-100 Questions and Answers

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QQ0-100 Help Desk Analyst (HDA)

Study Guide Prepared by Killexams.com HDI Dumps Experts

Exam Questions Updated On :


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QQ0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : QQ0-100
Test Name : Help Desk Analyst (HDA)
Vendor Name : HDI
Q&A : 116 Real Questions

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HDI Help Desk Analyst (HDA)

HDI, CompTIA and Microsoft Collaborate to advertise Complementary Certifications focused on improving IT service and aid expertise | killexams.com Real Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the realm’s largest membership affiliation for IT provider and support authorities and the premier smooth ability certification physique for the industry; CompTIA, the Computing technology trade association; and Microsoft Corp., the main company of technical abilities certification for the IT trade, these days introduced they are collaborating to promote the advantages of mixing their respective certifications. collectively, CompTIA’s A+® certification for workstation carrier and guide technicians, HDI’s consumer help expert (CSS) or support Desk Analyst (HDA) certification tiers, and the Microsoft®licensed computing device aid Technician (MCDST) certification construct on one one other to provide an ideal certification course for entry-degree IT service and aid specialists, and may aid them raise their career direction. The announcement turned into made on the HDI tuition practicing event held Sept. 13–17 at the Palmer condo in Chicago.

In each small and massive corporate environments, the place notebook upkeep and troubleshooting are important abilities, ensuring that entrance-line support desk personnel are knowledgeable and certified in both technical and service potential helps bring both sooner decision times and a more robust degree of customer pride. This combination of potential consequences in improved ROI for the corporation.

“because the greatest developer of supplier-impartial IT certification checks globally, CompTIA recognizes very evidently the need for IT experts to show their advantage and abilities through certification,” pointed out Bob Sartor, director, industry and consumer classes, DHL suggestions methods (Americas) Inc. and chair of the board of administrators, CompTIA. “We also respect the increasing magnitude to overall business operations of nontechnical knowledge such as energetic listening and the seize of competencies all through calls. via working with HDI and Microsoft to advertise the advantages of our certifications, we're able to greatly increase the skill of front-line technical aid specialists to do their jobs at the maximum stages of efficiency.”

“With a large portion of the realm’s companies running Microsoft software, MCDST is absolutely essential since it makes a speciality of supporting key technologies on the company computer–above all, home windows®XP and Microsoft office,” noted Al Valvano, supervisor of the gaining knowledge of certification application at Microsoft. “nonetheless it managers recognize that to with ease leverage their assist desk’s knowledge and talents across the company, they need to couple that expertise of technology with smooth competencies.”

“to ensure that the help center to develop into greater strategic to the organization as an entire, it has to deliver exemplary service on all tiers: from technical troubleshooting to showing empathy to consumers. These ability units are enormously complementary, so it made perfect experience for us to be a part of with CompTIA in educating gurus and their employers in regards to the want for each types of certifications,” introduced Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a worldwide trade credential that validates the advantage of desktop provider and aid technicians who've an equivalent of 500 hours of hands-on event. principal hardware and utility providers, distributors and VARs accept CompTIA A+ because the standard in groundwork-level, vendor-neutral certification for service and help desk technicians. the two assessments that make up the certification cover a broad range of hardware and software applied sciences, but don't seem to be bound to any supplier-certain products. The skills and capabilities measured by using the CompTIA A+ assessments were derived from an industrywide and global job task analysis. so far, more than 600,000 individuals have acquired CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified desktop help Technician (MCDST) credential helps set the competency level of support desk group of workers on the Microsoft home windows XP operating system and the purposes that run on it by means of specializing in analysis and evaluation of conclusion-consumer incident requests. more assistance in regards to the MCDST may also be discovered at http://www.microsoft.com/researching/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI client assist expert (CSS) Certification is centered to individuals wishing to qualify to work in a customer support core/support desk atmosphere. HDI-certified client aid specialists were validated to be certain they meet the required specifications for presenting unsurpassed client provider. The HDI help Desk Analyst (HDA) Certification practicing program gives support desk and assist core authorities with the tools, recommendations and capabilities to obtain success as front-line analysts, to leverage career building opportunities, and to consider the difference between guide operations that simply function as a business unit and people that make a good affect on the company as a whole. With HDI’s HDA Certification practising, help gurus are empowered to transform the aid operation from a cost core right into a productivity middle that enhances the corporation’s usual effectiveness. extra tips about these lessons and certifications will also be found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a worldwide change association representing the business hobbies of the suggestions know-how business. For greater than 22 years CompTIA has supplied research, networking and partnering alternatives to its 20,000 individuals in 89 nations. The affiliation is involved in developing standards and top-quality practices, and influencing the political, financial and educational arenas that affect IT international. more assistance is at www.comptia.org .

About Microsoft

situated in 1975, Microsoft (Nasdaq “MSFT”) is the global leader in application, capabilities and solutions that aid people and corporations know their full expertise.

About HDI

HDI is the world’s greatest membership association for IT carrier and guide specialists and the premier certification body for the business. founded in 1989, HDI’s mission is to lead and promote the IT carrier and assist business through empowering its contributors through access to well timed and useful industry information, together with studies and publications; encouraging member collaboration through hobbies and online boards; and setting up internationally recognized, standards-primarily based business certification and working towards classes. in addition to membership, certification, and practising, HDI produces the optimum-rated trade adventure, the HDI Annual convention and Expo, for provider and technical guide gurus. HDI is member-focused, and is still supplier-neutral in its efforts to facilitate open, unbiased networking and assistance sharing in the association community. HDI has greater than 7,500 members international, (together with 90% of the Fortune 500), and greater than 50 lively U.S. chapters. For more tips, seek advice from http://www.thinkhdi.com .

Microsoft and home windows are both registered trademarks or trademarks of Microsoft Corp. within the u.s. and/or different international locations.

The names of genuine groups and items mentioned herein may well be the emblems of their respective house owners.

observe to editors: if you are interested in viewing additional information on Microsoft, please talk over with the Microsoft internet page at http://www.microsoft.com/presspass/ on Microsoft’s company suggestions pages. web links, cellphone numbers and titles were correct at time of book, but may also due to the fact that have modified. For further information, journalists and analysts may contact Microsoft’s swift Response crew or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


regular earnings through diploma/major discipline for Certification: assist Desk Analyst (HDA) Certification | killexams.com Real Questions and Pass4sure dumps

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Help Desk Analyst (HDA)

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Average Salary by Degree/Major Subject for Certification: Help Desk Analyst (HDA) Certification | killexams.com real questions and Pass4sure dumps

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HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and Support Skills | killexams.com real questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and support professionals and the premier soft skill certification body for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and support technicians, HDI’s Customer Support Specialist (CSS) or Help Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop Support Technician (MCDST) certification build on one another to provide a perfect certification path for entry-level IT service and support professionals, and will help them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

In both small and large corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line help desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.

“As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the need for IT professionals to demonstrate their knowledge and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We also recognize the increasing importance to overall business operations of nontechnical skills such as active listening and the capture of knowledge during calls. By working with HDI and Microsoft to promote the benefits of our certifications, we are able to greatly enhance the ability of front-line technical support professionals to do their jobs at the highest levels of efficiency.”

“With a large portion of the world’s companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their help desk’s knowledge and skills across the organization, they need to couple that knowledge of technology with soft skills.”

“In order for the support center to become more strategic to the organization as a whole, it has to provide exemplary service on all levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made perfect sense for us to join with CompTIA in educating professionals and their employers about the need for both types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global industry credential that validates the knowledge of computer service and support technicians who have an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the standard in foundation-level, vendor-neutral certification for service and help desk technicians. The two exams that make up the certification cover a broad range of hardware and software technologies, but are not bound to any vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams were derived from an industrywide and worldwide job task analysis. To date, more than 600,000 individuals have obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft Certified Desktop Support Technician (MCDST) credential helps set the competency level of help desk staff on the Microsoft Windows XP operating system and the applications that run on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can be found at http://www.microsoft.com/learning/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI Customer Support Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer support center/help desk environment. HDI-certified Customer Support Specialists have been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI Help Desk Analyst (HDA) Certification training program provides help desk and support center professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career development opportunities, and to understand the difference between support operations that merely function as a business unit and those that make a positive impact on the organization as a whole. With HDI’s HDA Certification training, support professionals are empowered to transform the support operation from a cost center into a productivity center that enhances the organization’s overall effectiveness. More information about these courses and certifications can be found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a global trade association representing the business interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is at www.comptia.org .

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About HDI

HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com .

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


John Custy | killexams.com real questions and Pass4sure dumps

No result found, try new keyword!John Custy is the ... been an advisor to the Service and Support Professionals Association (SSPA). He is an Authorized Training Partner for HDI and a certified instructor for the Customer Support ...


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