|Exam Name||:||Microsoft CRM Installation and Configuration V.1.2|
|Questions and Answers||:||213 Q & A|
|Updated On||:||February 19, 2019|
|PDF Download Mirror||:||Pass4sure MB2-184 Dump|
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MB2-184 exam Dumps Source : Microsoft CRM Installation and Configuration V.1.2
Test Code : MB2-184
Test Name : Microsoft CRM Installation and Configuration V.1.2
Vendor Name : Microsoft
Q&A : 213 Real Questions
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Microsoft has launched an reliable Timeline extension for Google Chrome known as "web activities" that brings Timeline integration to Google's internet browser. identical to with Microsoft edge, this new extension syncs internet looking actions with the Timeline feature on windows 10, making it more straightforward to prefer up historical activities and search through webpages you might have visited currently.
The extension is purchasable now within the Chrome net store, and ties with your Microsoft Account. Microsoft says bringing Timeline assist to Google Chrome has been a "appropriate insider request" that individuals were inquiring for since Timeline became first added with the home windows 10 April 2018 replace. The extension is pretty primary, with only a few customization alternate options. simply deploy it, signal-in to your Microsoft Account, and you're first rate to go.
Microsoft additionally notes that it be planning to introduce Timeline guide for extra apps in the coming weeks and months, in an respectable put up on its inspired via Insiders weblog:
As we move into planning for future construction, we are specializing in yet one other Insider request: add guide for greater apps in Timeline. Browser aid turned into specifically high on our Insider's wish record — which lead the fresh introduction of our Chrome extension. Now, Timeline can now collect much more activities.
The extensions' description on the Chrome internet keep also says that net actions will sync with Timeline on Android too, which is handy for people that use the Microsoft Launcher. web activities by Microsoft is attainable now as a free extension for Google Chrome. down load it right here!
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while the clock is ticking for home windows 7, Microsoft is getting capable for an extra principal change over protection updates shipped to devices working the working equipment.
introduced in late 2018, the swap from SHA-1 to SHA-2 will ultimately take place next month, and Microsoft says that windows 7 PCs could be provided with a committed patch in this regard on March 12.
essentially the most essential tidbit is that consumers who don't set up the SHA-2 patch will no longer be provided with safety updates after July 2019. assist for windows 7 will come to an end in January 2020, so devices without this patch would technically be left devoid of protection updates some half a year earlier.
“To give protection to your safety, windows working gadget updates are twin-signed the use of each the SHA-1 and SHA-2 hash algorithms to authenticate that updates come without delay from Microsoft and have been no longer tampered with throughout delivery. due to weaknesses in the SHA-1 algorithm and to align to business requisites Microsoft will best sign windows updates the use of the extra at ease SHA-2 algorithm completely,” Microsoft explains in a technical aid doc.subsequent deadline: July 2019
As AskWoody notes, the customary announcement became posted in November, and the goal for the SHA-2 patch became February or March.
Microsoft explains that beginning with July 16, 2019, it will run a determine on windows 7 SP1, home windows Server 2008 R2 SP1, and windows Server 2008 SP2 to investigate even if the March update is installed.
“Updates for legacy windows versions will require that SHA-2 code signing assist be installed. The aid launched in March and April could be required in an effort to proceed to acquire updates on these models of windows,” it says.
windows 7 is currently the 2d most-used windows version on the market and it's projected to exit prolonged help on January 14, 2020.
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It's probably difficult to find a business, large or small, that doesn't use Microsoft software. Whether it's Microsoft's Office productivity suite or the Exchange mail platform, Microsoft's software appears ubiquitous. But Microsoft isn't just about personal productivity products. It also has a suite of enterprise applications for enterprise resource planning (ERP) and customer relationship management (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that is seeing stiff competition from standalone CRM products from companies such as Salesforce.com. Microsoft in early 2008 moved to further extend the appeal of Dynamics CRM 4 by releasing a hosted version for customers that don't want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com customers away.
Microsoft Dynamics CRM 4 Integration Unleashed written by Marc J. Wolenik and Rajya Vardhan Bhaiya, presents proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. The authors provide a step-by-step guide to integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, and other tools.
Wolenik, MCP, PMP and MBS CRM certified professional, is the owner of Webfortis, a consulting company based in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold Certified Partner. Bhaiya, based in San Francisco, Calif., is an IT Solutions Architect with extensive experience supporting large-scale Fortune 500 applications that use and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint.
I spoke with Wolenik and Bhaiya to discuss Dynamics CRM, its appeal to customers, and how it stacks up against the competition.
Linda Leung: Why should customers consider Microsoft for their enterprise software needs?
Marc Wolenik: If you consider Microsoft Servers and virtualization options, Microsoft already serves the enterprise space with their software. Enterprise ERP and CRM is an additional offering that Microsoft has been offering for over five years now. The advantage to using Microsoft for ERP and CRM across the enterprise is that the software is supported by existing infrastructure, technology and skill sets. Built on .NET technology, existing customers can easily extend their software across the enterprise — something that is not always an option with competitors.
Rajya Vardhan Bhaiya: Microsoft software provides a scalable and integrated system platform. The platform has capabilities to integrate with applications across various platforms and services.
LL: Why should customers choose Dynamics CRM 4 compared to Salesforce.com or other established CRM platforms?
MW: First of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the ground-up on .NET technology, it has been existence for over five years, and has over a million people using it. Secondly, Microsoft Dynamics CRM is a much more than just "Customer" relationship management. The xRM initiatives that are available (whereby the "x" is anything management), allow organizations to use Microsoft Dynamics CRM for more than just customer management and we have seen organizations consolidate many LOB (line of business) applications onto the one platform.
Additional reasons to choose Microsoft Dynamics CRM 4.0 include:
RB: Microsoft Dynamics provides a customizable and agile foundation that can be configured to the business process for a variety of organizations across all industries. The higher-end services from Salesforce.com or other vendors provide configuration. But Microsoft Dynamics allows that on every version.
Here is a small list of features that are superior in Dynamics:
LL: Microsoft rolled out an on-demand version of CRM 4.0 in early 2008. Did this help to increase awareness and interest in the market for Microsoft CRM?
MW: Absolutely. Customers are increasingly interested in cloud or on-demand software. The fact that Microsoft offered this, followed by SharePoint, Exchange and now Office as a hosted service shows that the product is mature enough to be available on-demand.
RB: Yes, this increased awareness and people were more comfortable to trust this application as "enterprise ready." People have a perception that if something can run in a hosted/cloud environment, it is able to scale to the highest degree. Smaller organizations are considering this as the primary CRM system. This change is sprouting interests in medium size companies to switch to MS Dynamics CRM.
LL: What's the process that customers should go through to decide whether to opt for on-premises or on-demand CRM?
MW: Typically this decision process is made based on a technology decision — i.e. whether or not the infrastructure is in place to support an implementation. Additional considerations include "rent or buy" decisions (there is usually a break-even point at just under three years), and desire (or lack) to integrate the system.
RB: The organization will need to balance the cost of maintaining the servers vs. the cost of the network connectivity required for a hosted solution. It is recommended to have redundant network connections, so that there is a backup connection for the clients to use the hosted solution.
If an organization has offices across the globe they will need to have sufficient network connections between the clients and the servers.
Network connectivity is the key determining factor between a hosted vs. non hosted solution.
Other things to consider are the integration required with other systems. For example does the data need to synchronize with the backend system constantly?
LL: Integrating CRM with key Microsoft collaboration software such as Outlook and SharePoint is a key requirement of many customers. But established CRM providers, such as Salesforce.com, have been providing as deep an integration to Microsoft for a while. How does Microsoft compete here?
MW: I would question the point about "deep" integration for several reasons. It is true that competitors have integration points however it is unlikely that anybody can do it as well or as deep as Microsoft. When you look at the native Outlook integration offerings for example, you will not find anything equal to that level of integration.
RB: Microsoft Dynamics CRM provides native integration to Outlook and to other analytical tools like Excel and Access. Other CRM providers usually require either a developer-level access, or usually have an additional fee associated with the process.
Also, since all products are from Microsoft, they have an upgrade roadmap which will ensure upgrades and long term stability.
LL: On the other hand, one of the traditional limitations of hosted software is that customers have to work hard to integrate the software with other enterprise systems, such as ERP, because the on-demand apps often don't easily support the APIs of those applications. How can customers overcome this?
MW: Hosted software has an inherent limitation with integration due to the nature of ERP system — i.e. they tend to be on-premise. Because of this, most organizations are looking at performing a multi-platform integration whereby the ERP is hosted locally and the CRM is hosted and therefore there can be challenges with the availability, speed and reliability of the systems. Microsoft Dynamics CRM overcomes this limitation by allowing you to perform an integration in a hosted environment, and if required bring the data in-house/on-premise.
RB: In a hosted CRM, you can run a synchronization utility on the same network as the ERP system, which will communicate with Microsoft Dynamics CRM's Web Services. All Web services are on the same network port as the Web site, which makes the integration seamless.
LL: Even if you use APIs to integrate hosted apps with existing enterprise software, how robust is that integration?
MW: Depending on the integration technology you implement, the integration can be very robust. We have three chapters on Scribe integration in our book and this software has full redundancy built in. This is essential not just for a hosted application, but for an on-premise integration.
RB: APIs are the preferred approach for integration; this interface allows an abstraction layer between the data structure and the business processes. When using the APIs, the system can/will invoke any workflows associated with that object. This will allow all business processes to be executed properly, thus providing a stable and consistent CRM system.
LL: Some observers say that a limitation of CRM software is that it doesn't offer the entire spectrum of relationship management, such as transaction management. How should customers ensure their CRM systems provide everything they need to run their business?
MW: This is completely untrue with regard to Microsoft Dynamics CRM. Leveraging xRM, organizations can take advantage of any kind of management, including transactions. We have seen implementations consisting of Financial, Grant, Student, Vendor and Investment management just to name a few.
RB: Typically, all transactions are managed through the ERP system, so it is recommended to put the transaction management entities into read-only mode, and create a one-way sync between the ERP system and the CRM system. This architecture will provide higher visibility to the data.
LL: Microsoft is getting pretty aggressive in its marketing of on-demand CRM 4.0. In November 2009, the company offered customers six months' access to CRM 4.0 at no charge if they signed a 12-month contract. Is this kind of initiative attractive to customers? How should customers take advantage of these and any retaliatory moves by competitors?
MW: Well, this offering is only available if you are an existing customer of competing software — such as Salesforce.com. New customers were offered the software at a reduced price — $44 per user per month, with the previously separated advanced functionality (offline access, increased storage, etc.). If you look closely at the offering by competitors (where each module/feature has an additional price) and you compare the single cost of $44 per user per month, and the 30 day free trial, there is a strong and compelling reason to go with Microsoft Dynamics CRM 4.0.
RB: These kinds of initiatives are definitely helping the customers to adopt Microsoft Dynamics CRM; after all in today's market, everyone is focused on saving cost and getting the most for the investment.
Customers should compare the ROI between various CRM systems with promotions like this one. The other thing to consider is that once a decision is made to invest in a specific CRM system, typically the lifespan of that system is three years. Usually by then the business process needs alterations, or maybe a significant change has been made to the CRM system that the organization needs to optimize business processes.
LL: Microsoft last year eliminated restrictions that prevented customers from moving virtualized applications, which included CRM 4.0, to a different server more than once every 90 days. What other licensing restriction changes or other initiatives should Microsoft implement to make CRM 4.0 more attractive and flexible for customers?
MW: Microsoft Dynamics CRM licensing is very flexible and allows organizations to re-use licenses if a user is no longer necessary (the system will automatically move all records associated with that user when they are deactivated). Additionally, with the Enterprise version, organizations can have unlimited "tenants" or organizations within the system — allowing for a vast and robust xRM build-out if desired.
RB: Microsoft provides a flexible licensing structure, and the license is associated to each active user. When a user leaves, the organization can reallocate that license to a different user. This is one of the more liberal license agreements for CRM system in the market.
LL: Final question: What has been your most memorable CRM 4.0 installation and why?
MW: My most memorable CRM 4.0 installation was for a customer located in San Francisco. They had complex business requirements and expected the installation to take several weeks. Instead we completed the installation in half a day, made the configurations with the other half and they were up and running the next day. The customer was amazed at how easy everything was and eager to start using the system — not to mention show the surplus budget.
RB: The most memorable installation was with a customer who wanted to use Microsoft Dynamics CRM as the front end to an SAP ERP system. The part that made this implementation interesting was the conversations regarding the business processes and the requirement of specific attributes. We were not only defining the system, but also defining the business process for the company.
In this Microsoft CRM special report, we've compiled the latest news and information about Microsoft Dynamics CRM 4.0. You'll find exclusive coverage from Microsoft Convergence 2008, including CRM announcements from CEO Steve Ballmer. Read recent Microsoft CRM headlines and advice from our expert panel. Listen to podcasts featuring tips from experts and users on using Microsoft Dynamics CRM and watch a demonstration of Dynamics 4.0 by Microsoft executives.Microsoft Convergence 2008 coverage
Microsoft commits to enterprise, CRM, SaaS -- In his Convergence 2008 keynote address, CEO Steve Ballmer pledged that Microsoft is serious about CRM and enterprise applications -- and hinted at on-demand ERP.
New features will help sell Dynamics CRM 4.0, Microsoft partners say -- Dynamics CRM 4.0's integration capabilities and multi-tenant architecture will bring new sales and services opportunities, according to value-added resellers (VARs) and systems integrators (SIs) at Convergence 2008.Microsoft CRM news headlines
NEW: Microsoft launches CRM Online -- Microsoft's on-demand CRM application is now available, and the company is taking aim at Salesforce.com.
Microsoft releases CRM 4.0, gears up for 2008, competition -- With CRM buyers looking to consolidate, replace or install CRM, Microsoft is targeting usability and multi-tenancy with Dynamics CRM 4.0. However, CRM buyers have many options to choose from.
Microsoft to go Live with on-demand CRM -- Capitalizing on the success of Software and a Service (SaaS), Microsoft has made the decision to offer CRM on-demand as part of its CRM 4.0 release.
Microsoft taking partner hosting international -- In a move to expand globally, Microsoft has added to its partner hosting program abroad and is slashing pricing for the hosted version of Dynamics CRM 4.0 by nearly 40%.
Microsoft CRM targets usability -- At its annual Convergence conference in 2007, Microsoft stressed usability and tight integration between its CRM application and Office products. User adoption remains a key hurdle in the CRM market.Microsoft CRM podcasts
NEW: What you need to know about MS Dynamics 4.0 -- In this podcast, hear an overview of the new features in Microsoft's latest CRM release, Dynamics 4.0. Find out about new functionality from Richard Smith, founding partner of Green Beacon Solutions, a Microsoft Dynamics reseller and consulting partner.
Click on the arrow to play the podcast:
Microsoft users give CRM tips -- Three Microsoft CRM users -- a marketing executive, a customer service manager and a systems manager -- share advice on implementing CRM.
Click on the arrow to play the podcast:Microsoft Dynamics CRM 4.0 screencast
In this screencast, Bill Patterson, group product manager for Microsoft CRM, demonstrates Microsoft's new on-demand application, scheduled for release in the second quarter of 2008.Microsoft CRM expert advice
How does Microsoft CRM 4.0 integrate with Microsoft Office? -- Microsoft CRM expert Richard Smith explains how Microsoft Dynamics CRM 4.0 integrates with Microsoft Office. He also describes the major Office-integration enhancements in the new release.
Microsoft CRM Live: Pricing and long-term options -- Learn about pricing and long-term options for Microsoft CRM Live, Microsoft's hosted CRM offering, in this expert tip. According to Richard Smith, CRM Live could be a major competitor for Salesforce.com.
Estimating Microsoft CRM customization or configuration costs -- When estimating the cost of a Microsoft CRM customization, Smith urges users to break down the functionality they are looking for in a CRM system. He also explains the difference between customizing and configuring CRM systems.
Microsoft CRM and Siebel CRM On Demand evaluated -- Resident expert Bill Band explores the pros and cons of Microsoft CRM and Oracle's Siebel CRM On Demand in this expert response.
Preview of Microsoft's advanced analytics tools for Dynamics CRM -- Read highlights of the advanced analytics tools available for Microsoft Dynamics CRM in this expert tip.
Information on Microsoft CRM pricing and return on investment (ROI) -- When conducting an ROI analysis for Microsoft Dynamics CRM, the experts say that it is important to understand how CRM can impact business growth.
Microsoft Dynamics CRM server can be integrated with WS-Federation protocol in WSO2 Identity server. Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to help develop leads, nurture contacts, track your sales, and keep your customers happy. Generic use case is to connect and authenticate the CRM users with Active Directory store which is supported by Microsoft product. But here we will be discussing how Identity server can be integrated to authenticate this user space.
Microsoft Dynamics CRM supports claims based authentication using the WS-Federation (Passive) protocol. Typically, claims are configured with ADFS as the Service Provider to handle authentication requests with the claims provider. Optionally, CRM can use a custom Security Token Service (STS) in order to enable federated authentication. The WSO2 Identity Server provides a secure token service by default.
Identity Server 5.2.0 doesn’t have a passive sts meta data endpoint out of the box. In order to support using the Identity Server with CRM, a custom metadata file needs to be generated and it should be accessible to the CRM claims configuration wizard, which will give CRM the STS passive endpoint and private key for signing of claims. We define the aforementioned metadata file (named as metadata.xml) resides in <IS_HOME>/ repository/deployments/server/webapps/mex/metadata.xml. But if you are using Identity Server 5.3.0 onwards you don’t need to add this file. It’s there in the vanilla pack.
Following is a sample metadata.xml file. The simplest way to get this working with 5.2.0 pack is to copy two webapps named mex and mex-ut from 5.3.o pack.
Few important entities in the above xml are described below.
Microsoft Dynamics CRM can be setup with internal claims based authentication, or further secured for external claims based authentication as an Internet Facing Deployment (IFD). Using an Internet Facing Deployment changes the URL structure CRM uses to load organizations, and thus has an effect on the settings required in the Identity Server.Configuring user stores
Users need to be configured within the Identity Server in order to perform authentication. This can be done by manually adding users to the Identity Server or connecting directly to an LDAP server with email username enabled. The only requirements are that the user records represented in the Identity Server must have a username field in the format of firstname.lastname@example.org or DOMAIN\username in order to correctly log in to CRM, and that username field matches a username field within CRM.Configuring the service provider
Within WSO2, a service provider needs to be created to represent the Microsoft Dynamics CRM server that requests for tokens. The only two items that must be setup within the service provider configuration are the inbound authentication WS-Federation (Passive) configuration, and the claims configurations. If CRM is also configured for IFD, a service provider needs to be created to represent each organization that requests for tokens due to how CRM handles the organization’s URLs.
Within the service provider, in the inbound authentication section, a Passive STS realm and Wreply URL must be defined under the WS-Federation (Passive) Configuration area. This value should match the CRM server realm name and URL. Typically, the URL will be in the format https://servername.domain.com/ (for non-IFD) or https://orgname.domain.com/ (for IFD). For IFD servers, one server provider must be created for each organization, with each one having the specific organization’s URL set as the Passive STS Realm in the Inbound WS-Federation authentication settings. Ensure that the trailing “/” is included, as CRM appends this by default to all its endpoints and the values must match exactly.
Figure 1 : Adding Dynamic-CRM service provider.
2. Expand the Claim Configuration section. Claims must be configured in order to log the requester into CRM as the correct user. Microsoft Dynamics CRM expects two specific claims returned from the STS. They are as follows
In order to retrieve these values from WSO2, map the local claim value to the CRM value. First we need to create relevant claims using he IS claim manager module. You can follow my previous articles on how we created custom claims in Identity server to facilitate the claim mapping scenarios. Basically in here we have to create two custom claims to map the aforementioned claims, namely ;
Figure 2 : Adding custom claim mappings
Once that’s completed, under claim configiuration menu under the service provider, select http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name claim as the Subject Claim URI. This example assumes that the http://wso2.org/claims/logonname contains the username field and the https://wso2.claims/upn contains a DOMAIN\username or email@example.com formatted field that matches up to a username that exists in the CRM organization that is being accessed. Below is the sample claim configuration page.
Figure 3 : Custom claim mappings with the service provider
As the final step, update the service provider page. Next move is to Configure Microsoft Dynamics CRM in order to integrate with WSO2 Identity server.Configure Microsoft Dynamics CRM
In order to authenticate with a security token service, CRM expects federation metadata that contains specific details about the service. It requires the certificate that the STS uses to sign the responses as well as the passive STS endpoint for the WSO2 server, in addition to the claims expected. This file needs to be hosted somewhere accessible to the CRM server.This is the metadata.xml file that i have mentioned at the beginning of my post. Now let me list down the steps to followed.
Figure 4 : Configuring claims based Authentication with Microsoft Dynamics
2. Click next and Enter the metadata URL for IS 5.2.0. WSO2 Identity Server 5.2.0 natively does not have a metdata URL so one has to be manually created and dropped into a directory (for example authenticationendpoint) on the Identity Server. From IS 5.3.0 onwards, this file metadata.xml file would be reside at <IS_HOME>/ repository/deployments/server/webapps/mex/metadata.xml. Below is a sample metadata.xml.
If Identity Server’s certificate is not a trusted certificate and if your identity server is running on a different domain other than localhost you may get an error in one of the next steps saying that this mex endpoint cannot be reached. To avoid this you need to add Identity Servers public certificate as a trusted certificate in your server machine.
In order to do that double click on the crt file and the go install Certificate.
You can either install this certificate either to the current user or to the local machine. Let’s go with Local machine.
Then from the next dialog box select “Place All Certificates in the following Store” and browse where you need to install this. From the directories you get you can give “Trusted Root Certification Authorities” so that this will be trusted by your server and there wont be any issue while trying to connect to mex endpoint.
As i mentioned earlier in my post , you need to change the corresponding attributes listed in (1) — (7) according to your server environment. (i.e hostname, port, private key, mex/active-sts/passive-sts endpoints)
Figure 5 : Configuring and pointing metadata.xml
As mentioned earlier, WSO2 Identity Server 5.2.0 natively does not have a metdata URL, hence you have to manually create and drop this metadata.xml into a directory on the Identity Server. (For the ease i have used authenticationendpoint folder for now).
Note : You just need to ensure that this file needs to be hosted somewhere accessible to the CRM server.
3. On the next screen, select the encryption certificate to be used to communicate with Identity Server. Here you can use the default public certificate of WSO2 Identity server.
While you are trying to select your certificate you may not see your certificate under listed certificate. Again you need to follow the steps you followed in step 2 to and add it to “Personal” to it to be listed under certificates.
Figure 6 : Certificate used to encrypt the data sent between the STS and CRM
4. On the next screen, you should see a confirmation of the metadata url and encryption certificate. Just like the screenshot below.
Figure 7 : Confirmation of the metadata url and encryption certificate
5. On the next screen, confirm all of the information is correct and click Apply. Then reboot the CRM server for the changes to take effect.
Now, let’s move on and see the effects of Dynamic-CRM with the WS-Federation configuration.
Figure 8 : Redirecting to WSO2 IS for the authentication.
3. If you have given the credentials correctly redirected back to Dynamic CRM and User is authenticated showing below.
Now you have successfully authenticated to Dynamics CRM. You have now successfully logged into Microsoft CRM Server with Identity server using WS-Federation protocol. In my next post we will be discussing the how WS-Trust protocol can be used to logged into Microsoft CRM Outlook connector with Identity server.
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Issu : https://issuu.com/trutrainers/docs/mb2-184
Scribd : https://www.scribd.com/document/354061538/Pass4sure-MB2-184-Microsoft-CRM-Installation-and-Configuration-V-1-2-exam-braindumps-with-real-questions-and-practice-software
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