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NASHVILLE, TN--(Marketwire - Sep 11, 2012) - HP ( NYSE : HPQ ) nowadays announced it's expanding consumer pride and loyalty through extending the multichannel capabilities of HP Exstream, its client communications administration (CCM) solution, to encompass SmartVideo and digital mailbox features.
HP is participating with options suppliers SundaySky, Pitney Bowes Volly and Zumbox to enable enterprise customers to make use of HP Exstream to convey customized consumer communications by the use of SMS, e mail, internet and now SmartVideo and digital mailboxes.
HP Exstream 8.0 also comprises better digital color and photographs and integration with commercial enterprise facts sources.
clever commercial enterprise communications With the addition of SmartVideo by means of SundaySky, HP Exstream commercial enterprise consumers can distribute personalised, video-based communications in a way that's attractive and easy to be mindful.
organizations can now send narrated movies that showcase the newest, most individually crucial assistance, reminiscent of account usage, features used, contemporary exercise and price history in addition to relay video communications via linking the SmartVideo to patrons by way of electronic mail, smartphone, tablet and web portal.
"SmartVideo creates stronger consumer experiences that force loyalty, enhance lifetime client value and increase brand advocacy," said Jim Dicso, president and chief income officer, SundaySky. "by working with HP Exstream, SundaySky can carry these benefits to more companies and further raise the manner buyers engage with these brands all over the client lifestyles cycle."
convenient account entry with digital postal programs Now, with capabilities from Pitney Bowes Volly and Zumbox, consumers the usage of HP Exstream can present their purchasers digital mailboxes with a single password to entry and print their account tips, add indicators and reminders in addition to securely view and arrange documents. Digital mailboxes present an alternative to traditional postal mail, enabling users to entry and easily manage bills and statements from distinctive groups in a single vital vicinity on-line.
"businesses are searching for artistic ways to customise customer communications," observed Patrick Kehoe, director, Exstream Product administration, HP. "Now, with SundaySky, Pitney Bowes Volly and Zumbox, HP Exstream continues to empower corporations to take advantage of each contact factor of customer engagement."
About HP HP creates new percentages for expertise to have a meaningful impact on individuals, businesses, governments and society. the realm's biggest technology business, HP brings collectively a portfolio that spans printing, own computing, utility, capabilities and IT infrastructure to resolve consumer complications. more advice about HP is attainable at http://www.hp.com and extra suggestions about HP Exstream is attainable at http://www.hpexstream.com.
This information release contains ahead-looking statements that contain dangers, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove mistaken, the effects of HP and its consolidated subsidiaries may differ materially from those expressed or implied by using such ahead-looking statements and assumptions. All statements other than statements of old fact are statements that could be deemed ahead-searching statements, including however now not confined to statements of the plans, suggestions and targets of administration for future operations; any statements concerning anticipated building, performance, market share or competitive efficiency regarding items and functions; any statements involving expected operational and monetary outcomes; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. dangers, uncertainties and assumptions consist of macroeconomic and geopolitical trends and routine; the competitive pressures confronted through HP's companies; the building and transition of recent products and functions (and the enhancement of present products and functions) to satisfy client wants and respond to emerging technological trends; the execution and efficiency of contracts through HP and its customers, suppliers and companions; the coverage of HP's intellectual property property, including highbrow property licensed from third parties; integration and different risks linked to enterprise mixture and investment transactions; the hiring and retention of key personnel; assumptions related to pension and different submit-retirement prices and retirement programs; the execution, timing and effects of restructuring plans, including estimates and assumptions concerning the cost and the predicted advantages of implementing those plans; expectations and assumptions regarding the execution and timing of charge reduction classes and restructuring and integration plans; the decision of pending investigations, claims and disputes; and different hazards that are described in HP's Quarterly document on kind 10-Q for the fiscal quarter ended July 31, 2012 and HP's other filings with the Securities and exchange commission, together with HP's Annual document on kind 10-okay for the fiscal 12 months ended October 31, 2011. HP assumes no responsibility and does not intend to update these forward-looking statements.
© 2012 Hewlett-Packard construction enterprise, L.P. The information contained herein is discipline to exchange without word. The handiest warranties for HP items and capabilities are set forth in the specific guarantee statements accompanying such items and functions. Nothing herein should be construed as constituting an extra warranty. HP shall now not be responsible for technical or editorial blunders or omissions contained herein.
PALO ALTO, Calif., Sept. three 2014 – HP today announced SAP users can now entry HP Exstream from inside the SAP environment. HP Exstream Interactive document Portal for SAP® company options allows consumer-dealing with group of workers such as income brokers, human resources staff, and customer service representatives—to quickly respond to one-on-one consumer interactions devoid of leaving their SAP answer.
HP Exstream Interactive doc Portal for SAP business options allows companies to combine the HP Exstream answer with SAP applications for batch, on-demand, or interactive communications. users can select a template; comprise their personal input whereas automatically populating communications with authorized content material and statistics from SAP functions. the combination additionally enables users to leverage HP Exstream’s effective capabilities to dynamically entry corporate statistics and content from dissimilar sources (interior or outdoor SAP) and convey communications to practically any print or digital channel. additional benefits encompass:
shop time and funds by way of offering multichannel communications with effortless-to-use templates.
Automate and streamline the generation of HP Exstream Interactive consumer communications at once from SAP.
Get better verbal exchange flexibility and boost efficiency with batch and on-demand elements.
“Direct integration into SAP proposing company users the capability the to without difficulty choose a template, customise and generate a verbal exchange to any channel aid differentiate HP Exstream from rivals without our wealthy managed editing interactive and ondemand capabilities.” observed Patrick Kehoe, HP Exstream director of international product advertising and marketing.
AvailabilityHP Exstream Interactive doc Portal for SAP company solutions is purchasable nowworldwide. additional info is available at www.hpexstream.com.
About HPHP creates new chances for know-how to have a meaningful impact on individuals,groups, governments and society. With the broadest expertise portfolio spanningprinting, personal systems, application, functions and IT infrastructure, HP can provide solutionsfor consumers’ most complicated challenges in every place of the realm. more informationabout HP (NYSE: HPQ) is obtainable at http://www.hp.com.
© 2014 Hewlett-Packard building business, L.P. The tips contained herein is subject to change without notice. The simplest warranties for HP products and services are set forth within the express assurance statements accompanying such products and features. Nothing herein should still be construed as constituting an further warranty. HP shall now not be responsible for technical or editorial mistakes or omissions contained herein.
SAP and all SAP trademarks are emblems or registered emblems of SAP SE in Germany andin several other international locations.
All different product and service names mentioned are the logos of their respectivecompanies
LAS VEGAS, NV, Jun 10, 2013 (Marketwired by way of COMTEX) -- HP HPQ, -0.05% nowadays announced new cloud options that help agencies increase effectivity and productivity while helping to be certain comfortable entry to business suggestions very nearly anytime, any place.
The business also brought a new offering that allows channel companions to increase their consumer provider and convey on their personal enterprise pursuits.
"The digitized workplace creates a dynamic that requires companies to greater with ease manage, access and print counsel," mentioned Pradeep Jotwani, senior vice president, LaserJet business options, HP. "Our clients and companions respect that cell instruments, print services and printers play a key function in transforming the digital landscape. With these new cloud-primarily based solutions, HP will aid pressure an improved stage of productivity within the office or on the go."
prolonged HP Managed Print capabilities for channel companions The HP Managed Print specialist Resell program delivers cloud-based mostly tools and sales alternate options that aid qualified companions manage the managed print services (MPS) promoting procedure and keep direct contract ownership with out making a considerable funding in new infrastructure.-- The HP categorical determination Portal provides partners a platform for growing proposals and quote technology as well as client invoicing, reporting, monitoring and account management. This cloud-primarily based application connects consumers, companions and HP assist, appearing as a single portal for features, resources and upkeep for a number multivendor printers and multifunction printers (MFPs). -- HP Bundled web page pricing comprises resources, features and materials for resale to purchasers in an MPS contract. This establishes a strong charge constitution through which channel companions can cost competitively.
customized communications for Salesforce users clients of Salesforce, the area's No. 1 customer relationship administration (CRM) platform, can spend much less time planning and composing documents, and more time engaging with customers by means of gaining access to HP Relate to simplify the advent of subtle, interactive files inside the Salesforce atmosphere.
An extension of the HP Exstream client communications administration answer, HP Relate is a cloud-based mostly offering that integrates with Salesforce to create and convey compelling, extremely personalised client communications, together with earnings quotes, proposals, direct advertising and correspondences. HP Relate is immediately attainable on the Salesforce AppExchange, the area's main business apps industry, at www.appexchange.com.
"as a result of our purchasers work with The ordinary to support them obtain monetary smartly-being and peace of intellect, it's crucial that we speak with them in a clear and compelling method," said Alistair Firmin, vice president, consumer carrier, The normal -- a leading issuer of fiscal products and functions. "nowadays, with HP Relate for Salesforce, we are capable of generate personalized consumer communications, assisting us join with them in a extra meaningful method that gives you on our dedication to a sophisticated consumer experience."
expanding cellular machine management capabilities for ePrint enterprise HP ePrint enterprise 2.2(1) users can now benefit a higher degree of manage of company records on worker mobile contraptions, including built-in cellular device administration (MDM) options from decent expertise(TM).
The HP ePrint business for decent iOS app offers cell clients the means to securely print from first rate for commercial enterprise and the decent suite of secured mobile apps. moreover, IT administrators have the capacity to customise aspects in the application to manipulate the form of content that can be printed and restrict printing to networked printers behind the corporate firewall.
other enhancements protected in HP ePrint business 2.2 enable IT administrators to simplify the deployment and renovation of HP ePrint commercial enterprise. as an example, agencies can operate tasks like adding users or provisioning guests by using leveraging latest profiles of users or organizations already defined on the given LDAP directory carrier mannequin.
brought safety and adaptability for HP movement CM expert customers can now greater with ease access their enterprise content material every time and anywhere with enhancements to HP circulation CM expert,(2) HP's cloud-primarily based content material management answer. the brand new encryption-at-leisure characteristic helps to be sure that sensitive business content material remains relaxed and encrypted when access controls equivalent to person names and passwords fail.
HP circulation CM skilled is also now compatible with all new and existing HP LaserJet pro and HP Officejet seasoned contraptions with touchscreen displays. additionally, the HP move CM knowledgeable App is now available on Android contraptions by the use of the Google Play save. These updates make it less difficult for consumers to capture, index, store and manage business files to integrate digital and paper-based mostly documents into a single workflow.
additional information about HP print, managed capabilities and customer communications management options is accessible at www.hp.com/go/HPDiscover2013.
About HP HP creates new possibilities for expertise to have a meaningful influence on individuals, businesses, governments and society. the area's biggest expertise business, HP brings together a portfolio that spans printing, own computing, utility, capabilities and IT infrastructure to resolve customer complications. greater suggestions about HP is accessible at http://www.hp.com.
(1) HP ePrint enterprise requires HP ePrint business server software. App-based mostly choice requires information superhighway- and email-in a position BlackBerry smartphone OS 4.5 or newer; iPhone(R) 3G or more moderen, iPad(R) and iPod contact(R) (2nd era) devices operating iOS 4.2 or later; or Android(R) contraptions operating version 2.1, 2.2, 2.three, with one by one bought wireless web service and the HP ePrint enterprise app. email-based option requires any e-mail-equipped equipment and certified e mail address. answer works with PCL5/6, PCL3, and PCL3GUI printers (HP and non-HP). HP ePrint enterprise for first rate app requires internet- and e mail-ready iPhone(R) 3G or more moderen, iPad(R) and iPod touch(R) (2nd era) instruments running iOS four.2 or later. HP ePrint enterprise integration with good expertise requires license of good for commercial enterprise and respectable Dynamics.
(2) HP stream CM expert is attainable in united states only and thru select HP partners.
good, good know-how is a trademark of good technology business enterprise and its linked entities. iPod is a trademark of Apple desktop, Inc.
This information release carries ahead-searching statements that contain dangers, uncertainties and assumptions. If such hazards or uncertainties materialize or such assumptions show fallacious, the consequences of HP and its consolidated subsidiaries might fluctuate materially from those expressed or implied by using such forward-searching statements and assumptions. All statements aside from statements of historic reality are statements that may well be deemed ahead-searching statements, including however not restricted to statements of the plans, options and pursuits of management for future operations; any statements concerning expected building, performance, market share or competitive performance regarding items and capabilities; any statements concerning anticipated operational and fiscal results; any statements of expectation or perception; and any statements of assumptions underlying any of the foregoing. hazards, uncertainties and assumptions include macroeconomic and geopolitical tendencies and activities; the aggressive pressures faced through HP's companies; the development and transition of new products and services and the enhancement of current items and functions to satisfy client needs and reply to emerging technological trends; the execution and efficiency of contracts via HP and its shoppers, suppliers and partners; the protection of HP's intellectual property assets, including highbrow property licensed from third parties; integration and different hazards linked to company aggregate and funding transactions; the hiring and retention of key personnel; assumptions regarding pension and other publish-retirement charges and retirement programs; the execution, timing and consequences of restructuring plans, together with estimates and assumptions involving the cost and the anticipated merits of implementing those plans; the decision of pending investigations, claims and disputes; and other hazards that are described in HP's filings with the Securities and trade fee, together with HP's Annual report on kind 10-okay for the fiscal 12 months ended October 31, 2012. HP assumes no responsibility and does not intend to replace these ahead-looking statements.
Copyright 2013 Hewlett-Packard development company, L.P. The assistance contained herein is field to exchange devoid of be aware. The simplest warranties for HP items and capabilities are set forth within the specific guarantee statements accompanying such items and capabilities. Nothing herein may still be construed as constituting an additional assurance. HP shall not be chargeable for technical or editorial mistakes or omissions contained herein.
(C) 2013 Marketwire L.P. All rights reserved.
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A lot of excitement and speculation followed OpenText's recent acquisition of HP Exstream, as pundits jumped in with thoughts on what this deal means for the marketplace.
Lexington, Ky.-based HP Exstream is one of the top three customer communication management (CCM) software products, and the acquisition is a big move for OpenText.
Overall, this is a good choice for OpenText. It gives it a chance to expand its CCM footprint both in terms of geography — its current CCM offering, StreamServe doesn't have a large presence in the US — and industry — its primary market to date has been heavy industry, especially energy. HP Exstream customers fall primarily under the realm of financial services and insurance.Actions for OpenText Moving Forward
But in order to fully leverage this acquisition beyond simply buying existing Exstream maintenance revenue, OpenText needs to do a number of things in the next 18 months:
Let’s dig into each of these in more detail.Develop Sales Force
Buying market leading software is one thing, having the sales force to sell it is another.
Although OpenText has sold StreamServe for some years now, Exstream is a completely different beast. The differences in industries — financial services and insurance vs. heavy industry — and use cases — high volume transactional content vs. structured internal documents — requires different types of expertise and experience in the sales force.
Assuming that the Exstream sales force doesn't move en masse to OpenText, it will have a long row to hoe to build sales capability to effectively leverage Exstream.Develop Professional Service Resources
Another challenge lies in the availability of professional services resources to support Exstream by implementing it, maintaining it and developing content to be delivered by it.
Over the nearly hundred CCM engagements my company has done over the last 15 years, nearly all of the clients struggle with finding resources to support the implementation. Software vendors have tried to fill the gap to some degree with professional services organizations, but they haven't succeeded as a long term option for clients.
And almost all clients struggle to secure long-term technical resources to support their CCM program, even in big markets like New York City or Los Angeles, let alone mid- or low-tier markets.
To actually grow the Exstream business, Open Text will need to build up the professional services ecosystem to support their clients' — existing and prospective — success.Determine the Division of Labor Between Exstream and StreamServe
This is a big one. Rationalizing a software portfolio is critical in order to increase sales and drive revenue (and eventually profits).
OpenText now owns two CCM platforms, with different customer bases, aimed at different uses cases, that solve different business needs.
Running both of these products in parallel makes little sense — twice the overhead for development, marketing, sales and support. So, OpenText faces some hard decisions about what to do: merge the two? Sunset one and support the other? Determine a way to support both? Some other option?
Without defining a well thought out approach, executing it quickly and clearly communicating it to the market, the acquisition will quickly become a liability once the buzz dies down.Determine Who the CCM Buyer Is
One of the biggest challenges in the CCM marketplace is figuring out who the ultimate buyer is. In large part, this stems from the fact that CCM has no single owner: it spans departments (from print and mail and IT to marketing and customer service) and ultimately, no single enterprise owner emerges for the domain.
One department such as customer service, feels the CCM pain, while another department — often IT — needs to pay for the solution. This makes it difficult for organizations to succeed with CCM, but also makes selling CCM software challenging because the decision makers are hard to find … or non-existent.Define the CCM Value Proposition for Customers
Related to the ownership challenge is defining the value proposition of CCM for an organization. As mentioned above, CCM spans nearly the entire organization, and so the benefits unsurprisingly are equally diverse.
From cutting print and mail spend, reducing the cost of indexing inbound documents, lowering the cost of IT systems, to improving the customer experience, lowering customer service costs, or strengthening the corporate brand — CCM can impact all of these.
Which is great, in theory. But in practice — especially when trying to show the value of CCM software — you need a laser focus on the client problem you’re solving and the value doing so provides.
All the CCM vendors have struggled with accomplishing this over the years. OpenText will join their ranks and need to get cracking to find a crisp, clear way to communicate the value proposition Exstream has for its current and prospective customers.Time Will Tell
If I had a dime for every technology acquisition that went south, I’d be writing this from my beach house in Key West rather than a Starbucks in a mall.
So while I’m excited and hopeful that the Exstream acquisition means good things not only for OpenText but also the marketplace and ultimately, clients, only time will tell whether it can execute successfully and gain the full value from the buy.
Joe Shepley is a strategy consulting professional living and working in Chicago. In his current position as vice president and practice leader at Doculabs he focuses on helping organizations improve how they manage information using technology and processes.
Tuesday, March 09, 2010
Press release from the issuing company
Palo Alto, Calif. – HP today announced that Equitable Life of Canada, one of Canada's largest mutual life insurance companies, is implementing HP Exstream enterprise document automation software to help streamline the design and management of customer communications and improve production efficiencies.
HP Exstream will provide a single software platform for Equitable Life of Canada to create, manage and deliver a variety of communications -- in multiple languages -- to its customers, from high-volume statements and claims correspondence to cheques and contracts.
"After evaluating the needs of our company and comparing HP Exstream to several other document automation solutions, it was a clear choice to partner with HP to develop a more cost-efficient and effective means of communication," said Equitable Life of Canada Chief Information Officer Ravinder Singh. "With HP Exstream, we now expect to reduce our statement processing time from hours to minutes. HP will provide us with an excellent software solution to support physical and electronic customer communication, and improve the customer experience."
HP Exstream produces relevant, personalized communications for Equitable Life customers by seamlessly integrating with the company's existing IT infrastructure. Its document applications are able to access and retrieve a variety of account data such as member profile and policy details in a variety of formats, including XML, flat file data and tagged data. Equitable Life expects to reduce its maintenance and development costs with HP Exstream and improve its time to market for customer correspondence changes. HP Exstream also can scale for Equitable Life's future business growth.
HP Exstream enterprise document automation software allows insurance carriers to decrease document costs and enhance customer retention by streamlining document creation workflow processes to produce more effective, relevant communications – from developing and streamlining high-volume bills and statements to personalizing and automating fulfilment of on-demand policies, correspondence, quotes and proposals.
"It is impressive to see the productivity and workflow enhancements that customers gain when using HP Exstream technology to improve document processes," said Neal Gottsacker, worldwide director, Solutions and Services Enterprise Software, Imaging and Printing Group, HP. "The Visionary Awards are a great opportunity for us to recognize how our customers are improving their customer satisfaction, speed to market and return on investment."
Recipients were evaluated on both qualitative and quantitative results, including return on investment, speed to market, improved customer satisfaction and streamlined processes in the following categories: Best Designed Document, Best Interactive Document, Best Application Architecture, Most Sophisticated Application, Best TransPromotional Application and Most Significant Return on Investment.
Humana earned this year's award for Best Designed Document for its SmartEOB. An industry leader in personalized communications, Humana used HP Exstream to help transform a customer's explanation of benefits (EOB) from basic static pieces into highly personalized forms of communication relevant to each recipient.
"Implementing HP Exstream provided the platform for each SmartEOB to bepersonalized with health tips and cost-saving suggestions, all while estimating asavings to reach more than $1 million annually," said Christopher Nicholson,director, Strategic Communications, Humana.
The award for Best Interactive Document was given to Canada-based Gore MutualInsurance Company for its DocPro application. The company uses HP Exstream toenhance workflow processes and drive efficiencies. Gore Mutual InsuranceCompany and HP Exstream have reduced the time to create a letter package by upto 85 percent. Furthermore, DocPro now contains interactive letter templates that serve seven business units, thus increasing compliance to company standards.Bowne, a print service provider, based in Montreal was recognized with an awardfor the Best Application Architecture. Bowne's marketing and communication teamwas chosen to receive this award due to the sophistication of its infrastructuredesign and its streamlined workflow for processing claims documents for itscustomer, a major insurer in the Canadian market. Bowne has put in place aninfrastructure that will support both English and French Interactive Documenttemplates as well as multichannel delivery.
Broadridge Financial Solutions was recognized with the award for MostSophisticated Application for its Live Fulfilment Application. The company haseffectively reduced the time needed to create check documents while loweringdevelopment costs. Broadridge Financial Solutions' statements now includepersonalized messaging, which allows the company to better interact with, andstrengthen its relationships to, customers.
Qwest Communications was recognized for Best TransPromotional Application forits new residential TransPromo Bill. HP Exstream software was used to help radicallychange the look and feel of Qwest's consumer bills, resulting in targeted marketingand personalized billing. As a result, Qwest has experienced increases in salesopportunities and closed sales as well as a decline in billing inquiries.
Nationwide Insurance earned this year's Most Significant Return on Investmentaward for its National Billing Platform. Nationwide is now able to eliminate 30million pages annually by cutting up to 90 percent of its statements down to onepage or less. Furthermore, customer billing statement inquiries are down nearly 75percent and billing redesign has reduced processing by up to 50 percent, drivingoperational savings.
Winners were recognized at a reception and award ceremony at the 2010 NorthAmerican HP Exstream User Conference. These companies represent a wide rangeof HP Exstream applications and demonstrate the type of results that can beachieved using the technology.
Additional information regarding HP Exstream is available atwww.hpexstream.com.
HP creates new possibilities for technology to have a meaningful impact on people,businesses, governments and society. The world's largest technology company, HPbrings together a portfolio that spans printing, personal computing, software,services and IT infrastructure to solve customer problems. More information aboutHP (NYSE: HPQ) is available at www.hp.com.
HP Media Hotline+1 866 266 7272www.hp.com/go/newsroomRelated Thomas Industry Update
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