|Exam Name||:||HDI Qualified Customer Support Specialist|
|Questions and Answers||:||120 Q & A|
|Updated On||:||February 20, 2019|
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Dublin, Feb. 12, 2019 (GLOBE NEWSWIRE) -- The "excessive Density Interconnect Market through Product (four-6 Layers HDI, 8-10 Layers HDI, and 10+ Layers HDI), conclusion person (car, client Electronics, Telecommunications, scientific), utility, and Geography - international Forecast to 2023" record has been added to ResearchAndMarkets.com's offering.
The marketplace for HDI is anticipated to develop from USD 9.46 billion in 2018 to USD sixteen.88 billion by using 2023, at a CAGR of 12.29% from 2018 to 2023.
excessive density interconnect (HDI) is a expertise that gives for a a whole lot denser construction of a board via the capacity to region increasingly smaller add-ons in closer proximity, which also results in shorter paths between accessories. HDI know-how is excess of the miniaturization of circuit design. HDI PCB is used to in the reduction of dimension and weight, as well as to increase the electrical performance of gadgets. HDI PCBs are made through microvia and buried vias and sequential lamination with insulation materials and conductor wiring for a more robust density of routing.
components riding the increase of the HDI market encompass starting to be demand for smart client electronics and wearable instruments and extending adoption of advanced electronics and safeguard measures in the automobile vertical.
The increasing usage of consumer electronics contraptions, reminiscent of smartphones, moveable computers, navigation contraptions, media gamers, digital cameras, gaming consoles, and e-readers, is an enormous driver for the increase of the HDI market. HDI boards are favored for functions where house, efficiency, reliability, and weight are considerations. This makes them greater proper for nearly each application regarding buyer electronics. The automotive vertical requires PCBs which have excessive reliability, long life provider, and are least expensive. PCBs are used in lots of approaches within the car business and have modified the manner americans pressure. An increasing shift toward subtle defense methods, electric powered/hybrid vehicles, and infotainment systems in the automobile vertical is driving the higher implementation of HDI PCBs in vehicles.
alternatives for this market encompass rising demand for related devices to put into effect IoT and the evolution of 5G know-how. although, fast alterations in know-how and lengthening performance of electronic instruments are some challenges for the growth of the HDI market.
The competitive panorama suggests that most players have adopted acquisitions, collaborations, and partnerships as the fundamental increase and competitive recommendations between January 2016 and June 2018. other approach adopted by way of the gamers are product developments and expansions.
Key themes covered:
2 analysis Methodology
three government abstract
four top class Insights4.1 attractive alternatives In HDI Market4.2 HDI Market, with the aid of Product Type4.three HDI Market In APAC, by utility And Country4.four HDI Market, by way of Region4.5 nation-smart evaluation Of HDI Market4.6 HDI Market, through end user
5 Market Overview5.1 Introduction5.2 Market Dynamics5.2.1 Drivers126.96.36.199 turning out to be Demand For smart client Electronics And Wearable Devices188.8.131.52 increasing Adoption Of advanced Electronics And security Measures In automobile Vertical5.2.2 Restraints184.108.40.206 complex Manufacturing Process5.2.three Opportunities220.127.116.11 Rising Demand For connected Devices5.2.three.2 Evolution Of 5G Technology5.2.four Challenges5.2.four.1 swift adjustments In expertise and increasing performance Of electronic Devices5.3 cost Chain evaluation
6 HDI Market, by way of Product6.1 Introduction6.2 four-6 Layers HDI6.2.1 Communications contraptions And machine likely to Be primary consumer Of 4-6 Layers HDI6.three 8-10 Layers HDI6.3.1 HDI market for eight-10 Layers HDI To Witness 2nd-optimum CAGR during Forecast Period6.4 10+ Layers HDI6.4.1 10+ Layers HDI To Occupy largest Share Of HDI Market all the way through Forecast period
7 HDI Market, with the aid of end User7.1 Introduction7.2 Automotive7.2.1 car phase To Witness 2d-highest CAGR In HDI Market right through Forecast Period7.3 customer Electronics7.three.1 computing device And screen application To Account For biggest Share Of HDI market for consumer Electronics throughout Forecast Period7.four Telecommunication7.4.1 Telecommunication To hang largest Share Of HDI Market throughout Forecast Period7.5 Medical7.5.1 HDI market for scientific To Register optimum CAGR throughout Forecast Period7.6 Others7.6.1 10+ Layers To Witness highest CAGR In HDI market for different end clients during Forecast period
8 HDI Market, by means of Application8.1 Introduction8.2 automotive Electronics8.2.1 increasing variety of functions, similar to self sufficient riding And Infotainment, To Propel Demand For HDI PCBs In car Electronics8.3 computer And Display8.3.1 client Electronics section To Account For greatest Share Of HDI marketplace for laptop And screen right through Forecast Period8.four conversation gadgets And Equipment8.4.1 communication instruments And machine To Account For The biggest Share Of The HDI Market throughout Forecast Period8.5 Audio/Audiovisual (Av) Devices8.5.1 RoW To Witness 2nd-maximum CAGR In HDI market for Audio/Av Devices8.6 connected Devices8.6.1 linked instruments To exhibit 2d-highest CAGR In HDI Market throughout Forecast Period8.7 Wearable Devices8.7.1 marketplace for Wearable gadgets To grow At optimum CAGR throughout Forecast Period8.8 Others8.8.1 clinical phase To Register highest CAGR In HDI marketplace for different applications all the way through Forecast length
9 HDI Market, by using Geography
10 competitive Landscape10.1 Overview10.2 Market Share Analysis10.three aggressive leadership Mapping10.four Product Excellence10.5 enterprise Excellence10.6 aggressive situation
11 company Profiles11.1 Introduction11.2 Key Players11.2.1 Compeq Co.eleven.2.2 TTM Technologies11.2.3 Austria Technologie & Systemtechnik11.2.four Unimicron11.2.5 Zhen Ding Tech.eleven.2.6 NCAB Group11.2.7 Fujitsu Interconnect Technologies11.2.8 CMK11.2.9 Sierra Circuits11.2.10 Epec11.three different Key Players11.3.1 Meiko Electronics Co.eleven.3.2 Kingboard Holdings11.three.three Daeduck GDS Co.eleven.3.4 Shenzhen Kinwong digital Co.11.three.5 Multek11.three.6 Rush PCB11.3.7 Bittele Electronics11.3.8 Wrth Elektronik Circuit Board Technology11.three.9 Wuzhu expertise Co.eleven.three.10 Nod Electronics
For greater assistance about this document seek advice from https://www.researchandmarkets.com/research/8wzhgh/16_88_bn_high?w=12
analysis and Markets also presents customized research capabilities featuring focused, complete and tailor-made analysis.CONTACT: ResearchAndMarkets.com Laura timber, Senior Press manager firstname.lastname@example.org For E.S.T workplace Hours name 1-917-300-0470 For U.S./CAN Toll Free name 1-800-526-8630 For GMT workplace Hours name +353-1-416-8900 linked subject matters: Electrical Switches
INCLINE VILLAGE, Nev., February 14, 2019 (Newswire.com) - For the second consecutive yr, Jeff Rumburg, Managing companion of MetricNet, LLC, was selected as one in every of HDI’s Featured Contributors. As a featured contributor, Mr. Rumburg will strengthen exclusive content for HDI’s SupportWorld book. HDI's SupportWorld helps IT service and guide authorities become consultants of their box with the aid of sharing premiere practices and strategic insights for managing individuals, method and know-how.
“I even have had the honour and pleasure of working carefully with lots of this year’s featured contributors over the last 30 years.” noted Jeff Rumburg. “they are committed to helping technical carrier and aid professionals excel of their jobs and improve their careers.”
Jeff Rumburg’s contributed content will cowl issues such as the metrics hierarchy, a process growth framework developed by means of MetricNet, which illustrates the sequence of most efficient practices that must be mastered for a support company to harness the full abilities of carrier and guide KPIs. All content developed for HDI’s SupportWorld ebook will include MetricNet’s ground-breaking analysis, performance records, and choicest practices from the trade’s suitable performers.
Mr. Rumburg is the winner of the Ron Muns Lifetime achievement Award, changed into named to HDI’s proper 25 concept Leaders record for three consecutive years, and has served on HDI’s Strategic Advisory Board. he is co-founder and Managing partner of MetricNet, LLC, the place he's answerable for international method, product development, and customer engagement delivery. As a number one skilled in benchmarking and re-engineering, Mr. Rumburg authored a most effective- selling publication on benchmarking, and has been retained as a benchmarking professional by way of such iconic agencies as American express, USAA, Coca Cola, and Emory Healthcare.
if you'd like more counsel about benchmarking your carrier and guide capabilities, please visit http://www.metricnet.com or electronic mail MetricNet at info(at)metricnet(dot)com.
MetricNet is the global chief in IT provider and guide benchmarking. more than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their efficiency. MetricNet is the primary, and still the handiest enterprise to offer downloadable provider desk and computing device help benchmarks from their web site. With a world benchmarking database of just about 4,000 IT carrier and support benchmarks, MetricNet has essentially the most comprehensive database of technique and efficiency metrics within the industry.
For over 30 years, HDI has partnered with hundreds of businesses to enhance their client service and repair management performance with the aid of educating their people, elevating their tactics, and empowering their strategy. From C-level professionals to administrators, managers, and frontline body of workers, HDI is the definitive source of trade advice, leadership and performance planning. via routine, certification and practicing, consulting, membership and business supplies, HDI goals to seriously change provider and aid companies and reimagine their method to supplying exquisite provider and cost. learn extra at www.ThinkHDI.com. HDI is geared up through UBM, which in June 2018 mixed with Informa PLC to develop into a number one B2B information functions group and the biggest B2B pursuits organizer on earth.
To be trained greater and for the latest news and tips, seek advice from www.ubm.com and www.informa.com.
supply: MetricNet, LLC
skill degree: groundwork reputation: lively
within your budget: $145 (shortest song)
summary:For client provider authorities who're an expert within the capabilities and techniques required to deliver notable customer service and help in both aid core and make contact with core environments. HDI-CSRs take into account the way to check customer needs whereas exceeding their expectations.
initial requirements:You need to flow the HDI-CSR exam ($one hundred forty five). assessments are 75 minutes lengthy and encompass sixty five numerous alternative questions. A passing rating of eighty% is required until otherwise pointed out. working towards is attainable but no longer required.HDI members can down load the HDI consumer carrier representative Certification general, otherwise you should purchase it for $29.
online materials:practice tests are available on the HDI website.
See all Hdi Certifications
seller's web page for this certification
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Do you know how much your end-user support costs?
If we take Desktop IT support alone, Level 1 support costs businesses on average $22 and Level 2 costs rise to $84 as more people are becoming involved in the resolution process. But in the omnichannel landscape, IT support teams are now responsible for thousands of remote devices (desktop, mobile, IoT etc.) and a multitude of support channels:
Additionally, dozens of updates are rolled out each month. Not not all of them may go as smoothly as planned. Some end-users may experience downtime. Others may be confused by product changes. With the growing volume and complexity of support queries, relying on manual work alone is no longer viable.
Outsourcing tech support is just one piece of that puzzle. To become truly effective and maximize the value of the services you deliver, it’s time to consider how to automate service desk management.The Business Case for Automating Your Service Desk
On average, internal support teams receive 492 tickets per month, per Zendesk. Clearly, the number fluctuates for different industries and correlates with your SLA levels. Whenever your business experiences downtime or worse a half-day outrage – those support tickets’ numbers go through the roof. No wonder that it takes 24.2 hours on average for businesses to provide first response to an internal support ticket.
But customers are reaching out to you not only when things go awry. They also need help with upgrades, send requests for additional services and interact with your brand in other ways.
According to HDI data, an average user in the high tech industry reports 0.61 incidents per month and files 0.77 service requests.
So how many people do you need on your IT support team to effectively handle the volume of incoming tickets?
The “golden” end user to IT service desk worker ratio is 70:1 according to Gartner. However, if you browse industry data and feedback shared by IT teams worldwide, you will notice that few businesses manage to adhere to this standard. In fact, some service desk managers report having an 800:1 ratio. Smaller companies manage to achieve a 30:1 ratio – setting a benchmark within their industry. However, the median IT service desk to user ratio is 200:1.
Why? Hiring and retaining qualified IT teams for support remains a challenge for business. So instead of growing your team and growing the overhead costs, consider increasing your staff efficiency with the help of technology. And that’s where service desk automation comes to the fore.The Benefits of Service Desk and Support Automation
Eliminate low-value processes and slash support costs. Support automation software can streamline the incoming communication, and help your team avoid dealing with redundant tasks that eat up productive time. Intelligent systems can handle mundane tasks, while your engineers focus on dealing more serious issues.
End-to-end visibility. Gain detailed insights into your service level performance and understand when and why the bottlenecks occur. The newly obtained data can be then used to improve your team’s performance. Businesses that rely on analytics to track their support team performance slash their resolution time by 16% on average.
Increased productivity. Switching to automated solutions leads to a 50% or greater increase in productivity. Error-prone manual processes become faultless, and your team can get their core work done faster, instead of trying to catch costly mistakes.
Superior customer experience. Great support leads to more sales. 62% of B2B and 42% of B2C customers reported purchasing more after a positive support experience. 66% and 52% respectively stopped buying from a company after a negative customer service interaction, per Zendesk.
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By adding more tools to your help desk, you can take the support experience once step further and issue proactive updates to customers, whenever you are trying to recover from a disaster. Take a look at Slack’s uptime calendar, showing the current service levels and providing detailed breakdowns and updates about reported incidents:
Additional benefits of automating IT service desks include:
Service desk automation is the first step towards IT automation on a larger scale, aimed at improving your teams’ performance company-wide. You can further improve customer onboarding processes, by switching to cloud infrastructure, to automate their account setup, instead of having a specialist perform that locally.Core Tasks Service Desks Should Automate
Incoming ticket processing. Reduce the need for human intervention at the early stage of support. Software can handle ticket categorization and re-routing to appropriate departments with higher accuracy and efficiency than your average tech support worker.
Using JIRA – one of our favorite IT tools – you can also automatically triage email requests and classify all the incoming messages based on their content. For example, when a customer messages about “password change”, the tool will automatically classify the request as “security” and route the email to the correct person.
Customer updates management. You can program specific rules for sending timely updates to your customers about the status of their ticket or request. For example, as a Fintech company, you can keep track of the new credit cards being issued and notify customers how long they will have to wait till their card arrives e.g. “Your card will arrive within 5 business days.” By keeping your users informed about the internal processes, you reduce the number of questions forwarded to your team about trivial things.
SLA compliance. Setup special alerts for issues that conflict with your SLA, so that your team can take immediate action. Such tickets should be automatically escalated to the highest priority status and forwarded to a relevant specialist and senior management. Don’t let the most important queries fall through the cracks and hamper your business reputation.
Productivity measurement. Instead of manually gathering individual metrics, receive a 360-view of your team’s performance through one dashboard. You can (and should) collect the following data:
You can set up customized dashboards for different members of your time. Service desk support managers can receive a more granular view of the individuals’ performance, while executives can get a quick snapshot of the core data.
Common, repetitive tasks. IT departments spend 30% of their time on low-value basic tasks, and 13% of IT specialists find these tasks to be a complete waste of time. By using automation (robotic or no) for such processes you tackle to issues at once: speed up resolution time for simple incidents and reduce your IT team’s frustration. As we all know, happy employees are productive employees.
One of the new ideas for IT service desk automation is RPA – robotic process automation. RPA bots, powered by machine learning, can mimic human interactions and deal with those mundane queries within a few seconds, round the clock.
RPA can be used to automate tasks such as:
Your agents can use software to fully automate all these requests and auto-approve tickets for such requests.
Stale-ticket closure. Some service requests may take a while to perform. But don’t let them just sit there and mess up your metrics. Using service desk software you can auto-close tickets that have not been updated by the customer within a certain timeframe. And if that person decides to keep the conversation going, your software can automatically re-open the ticket, assign a new support agent and set an appropriate priority level. Your workflow is set on cruise control.
Originally published here.Author: Serhiy Kozlov
Serhiy Kozlov is Founder & CEO of Romexsoft, a tech entrepreneur having vast experience in product development and software outsourcing business. With more than 15 years of problem-solving experience, Serhiy likes to share his thoughts and recommendations with small, mid-size businesses and enterprises to help their software development run… View full profile ›
Technical support specialists provide assistance with the products they support.
With the frequent release of new computers, gadgets and software, technical support specialists are needed to troubleshoot technical issues and provide product advice. Robert Half Technology, a leading technology staffing company, reported that the help desk, or the technical support area, frequently serves as the launching pad of rewarding IT careers (Reference 1). According to its 2013 technology salary guide, help desk staff earned a national average starting salary of $31,750 to $64,750 in 2012, depending on the position level (Reference 2). There is no set path for becoming a technical support specialist, but employers generally look for applicants with problem-solving skills, multi-tasking ability and interpersonal skills (Reference 3).
Location: Omaha, NE, USAA Moody's Analytics Solutions Specialist plays a critical role in the sales cycle through establishing credibility and confidence in Moody's Analytics's products with prospective clients. Working in conjunction with the a Sales Executive, the Solutions Specialist will actively manage the technology evaluation stage of the sales process as the key technical advisor and product advocate of Moody's Analytics products. As a Solutions Specialist, you will evaluate business processes in order to prepare, present, and promote the sale of business solutions, while also ensuring overall sales process quality for proper implementation and profitability of sales opportunities. As an expert on Moody's Analytics Credit Assessment and Origination products, you will also assist with customer facing demonstrations by clearly articulating the in-depth product functionality of the Moody's Analytics various solutions across multiple lending disciplines, Commercial & Industrial / Commercial Real Estate / Construction / Agriculture / etc., while providing guidance and leadership on how the software functionality helps to improve organizational efficiencies.
A Moody's Analytics Solutions Specialist interprets and defines customer needs in order to align the client's objectives and business requirements with Moody's Analytics products' capabilities and value. This responsibility is accomplished by conducting live product demonstrations via internet-based meetings, in-person meetings, and through providing collateral to support sales strategies. As a Solutions Specialist you will assume an active role in the sales cycle and create immense value through providing insights regarding common lending philosophies, policies, and procedures within the marketplace.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email email@example.com.. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.
For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. For New York City positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the New York City Fair Chance Act. For all other applicants, qualified applicants with criminal histories will be considered for employment consistent with the requirements of applicable law.
Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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