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HD0-400 - HDI Qualified Customer Support Specialist - Dump Information

Vendor : HDI
Exam Code : HD0-400
Exam Name : HDI Qualified Customer Support Specialist
Questions and Answers : 120 Q & A
Updated On : April 22, 2019
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HD0-400 Questions and Answers

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HD0-400 HDI Qualified Customer Support Specialist

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HD0-400 exam Dumps Source : HDI Qualified Customer Support Specialist

Test Code : HD0-400
Test Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
Q&A : 120 Real Questions

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HDI broadcasts business Award Winners at 2011 HDI Annual convention & Expo | killexams.com Real Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., April 19, 2011 /PRNewswire/ -- HDI, a global association for IT service and technical guide specialists and the premier certification body for the industry, nowadays announced the a hit wrap- up of the twenty-first HDI Annual conference & Expo for IT provider and technical support, which took location March 27–April 1, 2011, at the Palazzo on the Venetian in Las Vegas, NV. focused to the wants of the complete IT carrier and technical support crew—from professional administrators to frontline analysts—the conference and expo attracted greater than 2,200 people from thirty-three nations, together with Brazil, Japan, Poland, Australia, the United Kingdom, Nigeria, India, Canada, and the U.S.. The 2012 HDI Annual conference & Expo may be held April 24–27, 2012, on the Rosen Shingle Creek in Orlando, FL.

"The HDI Annual conference & Expo provided an superb lineup of keynote speakers, sponsors, and compelling conference programming, and it supplied a exhibit for imaginitive expertise. The success of the event demonstrates the vital magnitude of our industry," stated Craig Baxter, global company director at HDI. "furthermore, we are delighted to honor our award recipients. There are leaders at every stage in an organization, and HDI has long identified the price each individual brings to a crew and each crew brings to the IT corporation. we would like all of the award winners persisted success."

HDI's business awards are introduced each and every 12 months at the HDI Annual convention & Expo to reward individuals and teams for excellence. HDI's award line-up contains the HDI Analyst of the year and manager of the 12 months Awards, subsidized by Robert Half technology; the HDI group Excellence Awards, for inner and external groups; and the Ron Muns Lifetime achievement Award. In 2012, HDI will add the HDI laptop help Technician of the yr Award to the household.

This year's award winners consist of:

Analyst of the 12 months – Elio Irizarry, journeying Nurse provider of big apple

Elio Irizarry is a assist desk senior analyst at traveling Nurse service of big apple, where he gives guide for complex technical tips, assistance, coordination, and observe-up on client questions, complications, and/or malfunctions in all programs applications, hardware, and utility put in or maintained through the advice systems department.

Award nominees compete on the native and regional degrees, sitting for final interviews and critiques on the annual convention. Irizarry represented the ny city native chapter and the Northeast vicinity. To qualify for the award, candidates need to show a dedication to excellence in more than a few key talents, including client provider, performance and first-rate of work, procedure advantage, crew orientation, leadership, and problem solving.

supervisor of the yr – George Reichert, Parker Hannifin organisation

George Reichert is smartly time-honored right through the Parker Hannifin supplier for his magnificent leadership capabilities. At Parker, he shares administration responsibility for the data center and is the help desk supervisor at the company headquarters. Reichert is also an energetic HDI member who has been worried with the North Coast native chapter for seventeen years, five of those as president. This award acknowledges Reichert's tireless contributions to the group and the individuals around him.

manager of the 12 months nominees bear a rigorous assessment technique and are judged on a few standards, together with innovation, client focal point, leadership, communique, ethics, and professionalism.

The HDI group Excellence Awards honor world-type aid agencies which have enhanced the photo of the industry by attaining the optimum standards of excellence in client aid and repair birth. each the interior and exterior categories are judged in line with the same standards, including people, technique and procedures, know-how, and substances, supported via measured and suggested performance outcomes.

team Excellence Award, exterior – Technisource

Technisource has been featuring multitiered, international provider desk solutions for over twenty years, from each interior assist centers and customer websites. For this award, the enterprise nominated its Mechanicsburg, PA, help middle, which supports over fifty consumers and handles greater than two million client interactions per 12 months.

Technisource is dedicated to analyzing and enhancing operations, internally and externally, through single-point-of-contact features and chronic provider growth classes. The guide core's best assurance program reinforces the personnel' accountability now not only to deliver technically accurate, procedurally compliant services, but also to actively motivate the identification and removing of service defects. In consumer satisfaction surveys, Technisource's support core averages four.6 out of 5, and over the past two years and has obtained an "awesome" rating from end users over 95 % of the time.

team Excellence Award, external – Volkswagen neighborhood of the us

Eighteen months ago, after years of struggling to meet service fine specifications and efficiency desires, the Volkswagen community of the us's IT provider firm was tasked with constructing an IT carrier desk model and guide team from scratch. these days, the IT service desk supports approximately four,000 interior company personnel and contractors and 1,one hundred Audi and Volkswagen dealerships in the u.s. and Canada, coping with about seventy eight,000 interactions per yr.

The team invariably exceeds the seventy five–80 % first-name resolution expense by means of leveraging administrative rights in the ambiance, conserving the abilities base up up to now, the usage of the latest in remote-manage application, and making certain that all body of workers contributors have satisfactory technical expertise. The community attributes a whole lot of its success to their individuals and the way of life they've created.

Ron Muns Lifetime success Award – Katherine Spencer Lee, Robert Half technology

all through her profession, Katherine Spencer Lee has introduced strategic vision and leadership to the IT carrier and technical support industry. As an advocate of expert practicing and certification, Katherine led the transition away from the historic observe of just hiring anyone to fill open positions, to bringing on board probably the most qualified guide specialists, with confirmed client carrier competencies, technical potential, and knowledgeable certifications. She has been a member of HDI due to the fact 2001, serving on the HDI Strategic Advisory Board for 3 years and as chair for twelve months. She turned into instrumental in growing the local chapters at the grassroots stage, bringing thought leadership to the assembly agendas, and encouraging lots of her colleagues to run for local chapter management positions.

The Ron Muns Lifetime success Award, which changed into created in honor of HDI's founder and the father of the service and assist industry, acknowledges individuals for their contributions, enthusiasm, and tireless efforts to develop the service and technical assist industry. The award, in its fourth yr, honors a fine chief who has made lasting contributions to the IT provider and technical help trade.

For extra advice about HDI, talk over with www.ThinkHDI.com, call 800.248.5667, or e mail at aid@ThinkHDI.com.

about the journeying Nurse carrier of long island

The journeying Nurse provider of manhattan (VNSNY) is the biggest not-for-income domestic health care agency within the nation, serving greater than 30,000 New Yorkers day after day. VNSNY has the capabilities and supplies to convey a full latitude of domestic fitness care capabilities throughout all 5 boroughs of big apple metropolis and in Nassau and Westchester counties. offering both short- and long-time period domestic and group-based care, VNSNY functions encompass skilled nursing, rehabilitation remedy, HHA and companionship capabilities, behavioral fitness, nutritional assistance, and infusion care; services for children and households; end-of-existence capabilities; community mental health features; and private care features. so as to serve manhattan's different population, VNSNY body of workers can provide provider in over fifty languages.

Parker Hannifin agency

With annual revenue of $10 billion in FY 2010, Parker Hannifin is the realm's main diverse brand of movement and handle technologies and techniques, presenting precision-engineered solutions for a wide selection of cellular, industrial, and aerospace markets. The company employs about fifty five,000 americans in forty-six countries around the globe. Parker has increased its annual dividends paid to shareholders for 50-four consecutive years, among the many true 5 longest-operating dividend-boost statistics within the S&P 500 index. For extra information, visit the business's site at www.parker.com, or its investor suggestions web site at www.phstock.com.

About Technisource

Technisource, one of the most largest technology features providers in North the usa, can provide a wide range of staffing, management services, and know-how solutions. With very nearly forty years of adventure, Technisource provides functions to a huge latitude of purchasers to maximise their expertise investments. focused on nice, flexibility, and value, the business's carrier offerings range from IT staffing, deployment, and guide capabilities to utility best management, strategic projects, and outsourcing. through its community of greater than fifty-six places of work throughout the united states and Canada, Technisource maintains a bunch of 8,000 skilled consultants and personnel that carry its portfolio of provider choices to Fortune 500 businesses, midsized businesses, and small corporations. Technisource is a subsidiary of SFN group (NYSE: SFN). For more information, please seek advice from www.technisource.com.

About Volkswagen neighborhood of the united states, Chattanooga Operations LLC

headquartered in 1955, Volkswagen of the united states, Inc. is headquartered in Herndon, Virginia. it is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. Volkswagen is without doubt one of the world's biggest producers of passenger automobiles and Europe's greatest automaker. VWoA sells the Eos, Golf, GTI, Jetta, Jetta SportWagen, CC, Tiguan, Touareg and Routan via approximately 600 independent U.S. dealers. All 2011 Volkswagen vehicles come common-equipped with electronic balance manage (ESC). this is essential because the countrywide motorway traffic security Administration (NHTSA) has referred to as ESC probably the most effective new automobile security technology seeing that the protection belt. talk over with Volkswagen of the usa online at www.vw.com or www.media.vw.com to be trained greater.

About Robert Half technology

With greater than 100 locations international, Robert Half expertise is a number one provider of technology professionals for initiatives starting from net development and multiplatform systems integration to network protection and technical help. Robert Half expertise presents on-line job search capabilities at www.rht.com. follow Robert Half technology at www.twitter.com/RobertHalfTech.

About HDI

HDI is a global IT provider and technical aid membership association and the trade's premier certification and practising physique. Guided by using a world panel of business experts and practitioners, HDI is the main resource for IT service and technical guide emerging developments and premier practices. HDI provides contributors with an unlimited repository of supplies, networking alternatives, and the greatest industry experience, the HDI Annual conference & Expo. Headquartered in Colorado Springs, CO, HDI presents practising in assorted languages and nations. For greater information, seek advice from www.ThinkHDI.com or call +1 719.268.0174. HDI is a component of UBM TechWeb, a division of United business Media LLC.

About UBM TechWeb

UBM TechWeb, the global leader in expertise media and knowledgeable assistance, allows for people and organizations to harness the transformative vigour of technology. through its core organizations—media solutions, advertising and marketing functions, and skilled information—UBM TechWeb produces the most useful and consumed brands, functions, and functions in the know-how market. more than 14.5 million company and know-how professionals (CIOs, IT and IT help managers, web and digital specialists, utility and game builders, govt choice makers, telecom providers and business executives) actively participate in UBM TechWeb's communities. UBM TechWeb brands encompass: world face-to-face events reminiscent of Interop, online game builders conference (GDC), web 2.0, Black Hat, and VoiceCon; colossal-scale on-line networks akin to InformationWeek, mild reading, and Gamasutra; research, practising, and certification functions, together with HDI, Pyramid analysis, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall street & know-how. UBM TechWeb is a part of UBM, a global company of media and suggestions features for skilled B2B communities and markets. talk over with www.techweb.com for greater information.


Melanie Adamich UBM TechWeb, HDI 719 785 5391madamich@thinkhdi.com

supply HDI

HDI(r) recognized in Microsoft’s New generation Certification | killexams.com Real Questions and Pass4sure dumps

HDI proclaims an settlement with Microsoft Corp. that acknowledges HDI support middle Analyst Certification along with Microsoft certified IT professional (MCITP) Certification as a new generation of Microsoft certification.

Colorado Springs, Colo. – may additionally 8, 2007 – HDI, (http://www.thinkhdi.com) the realm’s largest membership association for IT service and aid authorities and the premier certification body for the trade, these days introduced an contract with Microsoft Corp. that acknowledges HDI aid middle Analyst Certification together with Microsoft licensed IT expert (MCITP) Certification as a brand new generation of Microsoft certification.

Microsoft’s New technology Certification program for IT carrier and support experts focuses on each technical knowledge in designing, constructing, enforcing and assisting options with Microsoft products, as smartly as the consumer service and IT service administration capabilities including company methods, situation capturing and conversation which are core elements of HDI Certification. IT service and help authorities who presently possess HDI support middle Analyst are eligible to apply for Microsoft’s New technology Certification.

“The evolving guide industry demands that IT service and aid gurus be no longer best technically qualified to solve problems, but also have the client carrier and IT provider management knowledge integral to satisfy the customer. Microsoft recognizes that supplying high first-class provider and assist requires more than simply technical capabilities and realizing. client carrier and IT service administration talents are additionally essential,” stated bill Wall, director of certification, Microsoft. “making a choice on a certification to satisfy these requirements turned into completed with careful consideration. In HDI we selected a diagnosed world industry leader that became concentrated on carrier administration talents and that became expertise neutral. HDI Certification combined with the MCITP Certification meets the needs of the help business.”

“we're very blissful to have participated during this effort with Microsoft, a global chief in IT application, services and options,” spoke of Ron Muns, founder and CEO, HDI. “HDI and Microsoft have decided the primary advantage for well-rounded IT carrier and help staff and has delineated the premiere certification profession route for these professionals. This new certification is partially the result of that collaboration. Microsoft’s New era Certification demonstrates that the guide business is maturing and that IT support experts deserve to have both technical abilities and client service knowledge. This new certification will support to extra strengthen the profession.”

For extra suggestions, talk over with – http://www.thinkhdi.com/microsoft

About HDI Certification

HDI Certifications are constructed on standards determined by an independent committee of global trade consultants and practitioners. success of HDI Certification demonstrates that people be mindful the consumer provider talents and help middle procedures required to give great IT service and help. every HDI Certification is designed to reflect the level of expertise required for that selected position, ranging from consumer service consultant to assist middle Director.

About HDI

HDI, a suppose carrier, Inc. enterprise, is the world’s biggest IT carrier and help membership affiliation and the business’s premier certification and practising physique. Guided through a world panel of business consultants and practitioners, HDI is the leading aid for assist desk/aid core emerging developments and choicest practices. HDI offers individuals with a vast repository of materials, networking opportunities and the greatest trade event – the HDI Annual convention and Expo. Headquartered in Colorado Springs, Colo., united states, HDI presents practising in numerous languages and international locations. For extra tips, visit http://www.thinkhdi.com or name +1 719.268.0174. (think carrier, Inc. and HDI don't seem to be affiliated with customers international constrained or HDI Europe.)

HDI Honors proper carrier and assist professionals and groups with 2018 industry Awards | killexams.com Real Questions and Pass4sure dumps

April 12, 2018 13:30 ET | supply: HDI18

COLORADO SPRINGS, Colo., April 12, 2018 (GLOBE NEWSWIRE) -- HDI, the main membership affiliation and certification physique for provider and guide experts, announced the winners of the 2018 HDI industry Awards. every 12 months, HDI honors the people, teams and agencies that have greater the photograph of the technical carrier and assist industry via incredible management, vision, innovation and attaining the highest necessities of high-quality and client pride. Award winners had been introduced this week at HDI 2018 conference & Expo.

To view the full details on every HDI award, seek advice from: thinkhdi.com/routine/awards.aspx

The business Award winners have been evaluated via a meticulous preference technique with greater than 500 complete submissions regarded for 5 award categories. Submissions had been judged through panels made from service and guide industry specialists, tasked with making a choice on the trade's properly group, manager, analyst, computing device aid technician and local HDI chapter officer. The HDI hall of repute inductees have been judged via a committee method and chosen as a result of their spectacular contributions to HDI. also recognized had been the CSAT Elite 50 and the Circle of Excellence award winners.

“We’d like to offer our congratulations to all the 2018 HDI business Award winners for his or her mind-blowing contributions to this business,” talked about Leslie prepare dinner, Director of Membership, HDI. “every winner turned into chosen from a huge pool of proficient individuals, teams and companies and may be happy with this well-merited cognizance.”

The 2018 HDI business Award Winners:

HDI crew Excellence Award*Optum, Inc

HDI supervisor of the 12 months*Brittany Muxlow, Cerner employer

HDI Analyst of the year*Kristin Luebke, State of NE/office of CIO, HDI Nebraska Chapter

HDI desktop assist Technician of the 12 months*Rob Allen, TCU, HDI DFW local Chapter

HDI native Chapter Officer of the YearKelly McLaughlin, HDI new york - Western & relevant big apple

HDI hall of fame Inductees*Roy AtkinsonJim BoltonMary CruseJohn CustyJulie Mohr

*Award subsidized by using Robert Half technology.

additionally recognized all the way through the convention:

HDI CSAT Elite 50#1 proper Ranked guide core: Sonoma County assistance methods department, The ISD carrier Desk

This application celebrates desirable performing help facilities worldwide. These assist facilities are ranked according to client satisfaction survey responses gathered through the HDI customer satisfaction Index (CSI) provider, an unbiased, third-birthday party device that tracks and trends client satisfaction. to see a full checklist of the HDI CSAT Elite 50, please seek advice from: thinkhdi.com/functions/customer-pride-index/csat-elite-50.

HDI Circle of Excellence AwardsThis award is designed to recognize these chapters who are meeting the requisites for an HDI local chapter and are following the most appropriate practices which make sure they are presenting price to members. to see a full record of the HDI Circle of Excellence Award winners, please discuss with: thinkhdi.com/landing/2018-Circle-of-Excellence-Winners

For greater tips about every award recipient, please discuss with: hdiconference.com/convention/2018-award-winners.aspx

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About HDI headquartered in 1989, HDI is the first membership association and certification physique created for the service and help trade. on account that then, HDI has remained the supply for skilled building through providing the elements crucial to advertise organization-large success through excellent client carrier. We try this by way of facilitating collaboration and networking, hosting acclaimed conferences and activities, producing admired publications and research, certifying and practicing hundreds of specialists each and every yr, and connecting answer suppliers with practitioners. be trained extra at www.ThinkHDI.com.  HDI is organized by way of UBM plc. UBM is the greatest pure-play B2B movements organizer on this planet. Our 3,750+ people, based in additional than 20 nations, serve greater than 50 distinct sectors. Our deep advantage and keenness for these sectors enable us to create valuable experiences which allow our purchasers to be successful. Please consult with www.ubm.com for the newest information and counsel about UBM. 

About Robert Half TechnologyWith more than 100 areas in North america and Europe, Robert Half know-how is a number one issuer of know-how specialists for initiatives ranging from net building and multiplatform techniques integration to community protection and technical support. Robert Half expertise presents online hiring and job-search capabilities at roberthalf.com/technology.

Media Contact:Heather DonnerHDI PR(415) 947-6109HDIPR@ubm.com

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HDI Qualified Customer Support Specialist

Pass 4 sure HD0-400 dumps | Killexams.com HD0-400 real questions | [HOSTED-SITE]

How to Become a Technical Support Specialist | killexams.com real questions and Pass4sure dumps

Technical support specialists provide assistance with the products they support.

Technical support specialists provide assistance with the products they support.

Creatas/Creatas/Getty Images

With the frequent release of new computers, gadgets and software, technical support specialists are needed to troubleshoot technical issues and provide product advice. Robert Half Technology, a leading technology staffing company, reported that the help desk, or the technical support area, frequently serves as the launching pad of rewarding IT careers (Reference 1). According to its 2013 technology salary guide, help desk staff earned a national average starting salary of $31,750 to $64,750 in 2012, depending on the position level (Reference 2). There is no set path for becoming a technical support specialist, but employers generally look for applicants with problem-solving skills, multi-tasking ability and interpersonal skills (Reference 3).

Nominations Now Open For the 2018 HDI Industry Awards | killexams.com real questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Sept. 7, 2017 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical service and support industry, is now accepting entries for the 2018 HDI Industry Awards. Each year, these awards are given to the individuals, teams, and organizations that have enhanced their technical service and support through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction. Winners of the awards will be honored at a ceremony held during the HDI 2018 Conference & Expo next spring in Las Vegas.

Awards nominations will be accepted through October 31, 2017. For more information and to submit a nomination in any of the six award categories, visit ThinkHDI.com/Awards.

"Professionally speaking, there are few things better than being recognized for our accomplishments," said Leslie Cook, director of membership, HDI. "This is especially true for those in tech support—who provide so much value to the customer, and do it in an industry that hinges on the ability to evolve with an ever-changing technological landscape."

Entries will be reviewed by a team of qualified and dedicated judges who will select the most innovative and creative submissions. This year's awards program will honor the top individuals and organizations in the following six categories:

  • HDI Analyst of the Year* Honoring the industry's top first-level support analyst.
  • HDI Desktop Support Technician of the Year*Honoring the industry's top desktop support technician.
  • HDI Manager of the Year*Honoring an internal or external support manager who has excelled within his or her organization and advanced the profession of technical service and support.
  • HDI Team Excellence* Honoring best-in-class technical support organizations that deliver the highest level of customer service and technical support.
  • HDI Local Chapter Officer of the Year*Honoring a hard-working volunteer and contributor from the HDI local chapter community.
  • HDI Hall of FameHonoring influential members of the tech support community for their outstanding contributions to HDI.
  • *Awards sponsored by Robert Half Technology.

    Each award addresses a specific area of technical support, and applicants are asked to demonstrate how they have enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.

    "Often the first or most frequent touchpoint for clients, a tech support team is incredibly impactful to a business and should be recognized as such by team leaders," said John Reed, senior executive director for Robert Half Technology. "When you validate and empower your support team, it leads to a happy and productive workforce—and ultimately, satisfied customers. We're thrilled to partner with HDI to honor the industry's finest with these prestigious awards."

    HDI and Robert Half Technology encourage IT service and support centers worldwide to apply for each of the categories and nominate deserving recipients for these prestigious honors. For more information on the HDI Industry Awards, visit: ThinkHDI.com/Awards

    About HDIFounded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM. 

    About Robert Half Technology  With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.

    Contact: Heather Donner, 415-947-6109, hdipr@ubm.com


    Related Links


    Aportio on hand as ConnectWise specialist start-up lands in Australia | killexams.com real questions and Pass4sure dumps

    Scott Green (Aportio Technologies)

    Scott Green (Aportio Technologies)

    Credit: Aportio Technologies

    Cognition360, a specialist data warehouse start-up built for the ConnectWise platform, has launched in Australia in partnership with Aportio Technologies.

    Founded in 2015, the US-based business operates as an artificial intelligence (AI) enabled business analytics platform, available exclusively to ConnectWise managed service providers (MSPs).

    The Australian launch follows customer implementations in New Zealand and North America, in addition to listing on the ConnectWise Marketplace.

    Based on a mutually beneficial alliance, Aportio will represent Cognition360 in the Australian market, while Cognition360 will support the launch of Aportio in North America later this year.

    “We’re delighted to be partnering with Aportio,” said Ken Davis, co-founder of Cognition360. “Our two products are highly complementary and both are market leaders in applying AI and robotic process automation in ways that enable MSPs to gain efficiencies and improve customer experiences in ways not possible before.”

    Davis said the business will be leveraging the expertise of Scott Green - CEO and co-founder of Aportio - to help drive engagement at a local level.

    “We couldn’t have asked for a better experienced and qualified person to help identify and engage with Australian partners,” Davis added.

    On the flip side, Green told ARN - when speaking on the sidelines of IT Nation Connect with ConnectWise on the Gold Coast - that MSPs can now leverage emerging technologies such as AI, machine learning and robotic process automation to drive efficiencies.

    “Aportio’s focus is to rapidly connect customer requests via email and web to the right systems, processes and people,” Green added. “This single consistent approach across multiple channels dramatically reduces the time taken to receive and schedule customer ticket requests.

    “Our benchmark customers are seeing reductions in time spent evaluating and processing requests from 30-60 minutes elapsed time, down to instantaneous classification.

    “AI-based classification models are typically 10-20 per cent more accurate, and can be under half the cost of traditional service approaches.”

    Davis said both businesses have invested to develop solutions that are differentiated by "underlying architectures".

    “Cognition360 is acknowledged as the most advanced business analytics platform available on the market today,” he explained. “In sharp differentiation from competitors, this architecture supports machine learning and predictive AI analytics.

    “It can drill down into interactive reports using live data to reveal ‘why’ KPIs are off track, or uncover new ways to increase profitability and productivity.”

    Furthermore, Davis said the offering aims to “go beyond” existing dashboard and reporting products, with the data warehousing solution optimised for ConnectWise.

    “Cognition360 helps identify where service improvement opportunities exist,” Davis added.

    James Henderson travelled to IT Nation Connect as a guest of ConnectWise.

    Join the newsletter!

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    Tags ConnectwiseAportio TechnologiesCognition360

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    HDI HD0-400 Exam (HDI Qualified Customer Support Specialist) Detailed Information


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