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HD0-200 - HDI Qualified Help Desk Senior Analyst - Dump Information

Vendor : HDI
Exam Code : HD0-200
Exam Name : HDI Qualified Help Desk Senior Analyst
Questions and Answers : 228 Q & A
Updated On : December 17, 2018
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HD0-200 Questions and Answers

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HD0-200 HDI Qualified Help Desk Senior Analyst

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HD0-200 exam Dumps Source : HDI Qualified Help Desk Senior Analyst

Test Code : HD0-200
Test Name : HDI Qualified Help Desk Senior Analyst
Vendor Name : HDI
Q&A : 228 Real Questions

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HDI HDI Qualified Help Desk

greater than 35 Exhibitors Announce New items, functions, Demonstrations & extra at HDI 2018 convention and Expo | killexams.com Real Questions and Pass4sure dumps

April 03, 2018 09:00 ET | supply: HDI18

COLORADO SPRINGS, Colo., April 03, 2018 (GLOBE NEWSWIRE) -- HDI, the leading membership association and certification physique for provider and aid specialists, today displays bulletins from greater than 35 businesses exhibiting at HDI 2018 convention & Expo. every business will showcase their latest improvements within the Expo hall Tuesday - Thursday of the adventure, featuring attendees with the exciting probability to obtain an exclusive seem to be on the new technologies impacting the provider and aid trade.

HDI 2018 convention & Expo will take area April 10–13, 2018 at the MGM Grand in Las Vegas, NV. For extra advice. And to register, talk over with: HDIConference.com  

“each yr, HDI creates a space for companies to reveal their latest options, featuring a chance for both attendees and exhibitors to make helpful industry connections,” talked about joy Sobhani, group adventure Director, HDI. “HDI exhibitors play a key function within the evolution of the carrier and support trade, and we're excited to peer their innovations in action within the Expo corridor.”

HDI 2018 conference & Expo Exhibitor information:

superior software products community, Inc. (ASPG) (sales space 628) will exhibit the latest version and lines of ReACT, the leading self-carrier commercial enterprise password reset and synchronization answer. Demos might be held on Wednesday in Room 107 [near General Session/Registration area] at 1:30pm and 7:45pm.

AISERA (sales space 330) will showcase a disruptive and an easy to use AI-pushed next technology service management answer constructed for Multi-Cloud. stop via to see how this solution can increase your agent productivity and empower your users.

Alemba (sales space 706) will showcase the newest version of their vFire ITSM device. This liberate includes a new resource manager function that permits managers to resource personnel according to availability and ability sets to maximize their crew efficiency. extra new functionality contains an up-to-date vFire app and a brand new style interface.

Atlassian (booth 519) will show off Jira provider Desk, a superbly basic service desk that’s effortless to use, primary to setup, and has every thing you want for IT guide and consumer provider. stop by means of the booth to learn why Jira provider Desk is identified as a leader in carrier desk utility by G2Crowd.

Avatier (sales space 513) will show off Avatier identity anywhere, which comprises Lifecycle and Password administration, SSO, and access Governance. it's in accordance with the Docker platform, making it probably the most moveable, scalable and cozy identity administration answer in the marketplace. Docker container enables this solution to run anyplace: on cloud, on-premise or a personal cloud.

Axios methods (booth 401) will exhibit points from the upcoming release of its leading ITSM solution, assyst, as smartly as the effective capabilities of its integrated Asset Discovery (assystITOM) functionality to help control features, assets and support in a single fit-for-aim utility.

Bomgar (booth 501) got Lieberman utility in February 2018 and will show off the speedy commercial enterprise defense (crimson) identity administration solution. With seamless integrations for Bomgar far off help and Bomgar Privileged access, purple IM allows companies to discover, manage, and offer protection to privileged credentials while simultaneously selecting and neutralizing assaults

BOSS solutions (sales space 625) will show off its award successful ITIL/ITSM solutions, BOSSDesk on the cloud and the new and totally redesigned on-premise answer BOSS assist imperative. both are thoughtfully designed, have the premier consumer-pleasant interface, and include a provider Catalog and other superior capabilities that deliver the most appropriate ROI in the industry.

BrainStorm (sales space 623) will exhibit their intelligent learning platform, QuickHelp™, that offers a number of personalised, critical learning content material in one handy-to-use platform. Leveraging desktop researching, gamification, and evaluation equipment, QuickHelp™ allows corporations to do extra with their Microsoft technology by way of making even essentially the most exchange-resistant consumer savvy with their application.

Cherwell software (sales space 601) will preview Cherwell venture Portfolio administration (PPM), an answer for companies seeking to mature current PPM techniques or for those the use of handiest a component of legacy solutions. Cherwell PPM will unify and simplify mission tracking and reporting approaches, enabling centralized demand administration and effective resource utilization.

CITSmart (booth 400) will showcase its new business administration system which brings together ESM, ITSM & BPM and additionally display new features in its built-in capabilities solution: ANUVA skills Portal and NEURO - a codeless device with swift customization and integration with other purposes no matter if legacy or domestic grown.

DriveSavers, Inc. (sales space 618) will release a new White Paper on Cybersecurity and facts Loss Vulnerability. they're going to focus on new statistics safety regulations, costs of an information breach, the way to mitigate the cybersecurity chance through vetting your third-party vendors competently and the vulnerabilities of third birthday celebration facts healing providers.

EasyVista (sales space 613) will show off its new product, EV Self aid. Surpassing limits of the natural talents base, it offers information through an interactive journey that empowers users to assist themselves, reducing carrier desk calls by 30%. EasyVista will also preview the new release of its ITSM platform, EV service manager.

Freshservice (sales space 413) will showcase the newest feature - the Workflow Automator, that helps service desk admins to create automation workflows the use of an intuitive drag and drop interface. This function will enable you to create fundamental, amazing workflows to route tickets, streamline HR requests, on-board new personnel, supervisor approvals and greater.

GeoFluent via Lionbridge (sales space 428) is worked up to introduce GeoFluent Interpreter Direct, a collection of 4 technological advances that streamline multilingual voice interactions for service Desks. Interpreter Direct ensures that two people who talk distinct languages are under no circumstances interacting devoid of an interpreter, improving the customer adventure, cutting back consumer effort, and saving agent's time.

intelligent doling out options (booth 316) will showcase its provide Dispensers and Lockers that deliver employees with quick, self-service access to tech accessories and substances. IDS now presents deliver Lockers with powered compartments (shops / CAT5 Ethernet) to ensure laptops, capsules, smartphones, and rechargeable handheld property are utterly charged when the person accesses the equipment.

Ivanti (sales space 300) will exhibit the addition of cloud-based synthetic intelligence (AI) Hub and Bot apps to its ITSM portfolio, including the newly released support Desk necessities. These new apps make support desk requests more conversational and intuitive whereas working to lower assist and repair desk resource engagement.

Jabra (booth 624) will display its newest company product and the realm's first expert UC-licensed instant earbuds, the Jabra Evolve 75e. The Jabra Evolve 75e are Skype for enterprise licensed, offer active Noise Cancelling and feature 14 hours of battery life to assist productivity on-the-go.

Kaseya (booth 322) will exhibit its cloud-primarily based IT management and protection utility at HDI 2018. This application makes it possible for groups to efficiently manage and secure IT with the intention to drive IT service and enterprise success.

ManageEngine (sales space 607) will exhibit their rapid-delivery business provider desk that allows companies to set-up entertaining provider desk cases inside 60 seconds. Attendees can additionally take a look at the visual change workflow builder that simplifies IT exchange management and the customized moves that empower IT workforce with unrestricted extensibility.

Micro focal point (sales space 418) is offering provider management Automation X, a completely computerized, enticing service administration adventure that saves you funds. in line with analytics and laptop gaining knowledge of with a totally multi-tenant structure, SMA-X is developed on the up to date, containerized ITOM platform and runs in cloud and on premise.

MSPWorx (sales space 313) will showcase its dwelling the Managed ITSM dream. This huge ITSM offering comprises ServiceNow as a carrier via their own GrandCentral, permitting corporations of all sizes the skill to have a true ITSM device. they are going to also showcase their far off gadget administration service, permitting ServiceNow consumers to get greater from their investment.

Noble programs (sales space 301) declares the acquisition of FidoTrack, a provider of cloud gamification solutions for name facilities. Noble might be re-branding its products as Noble® Gamification and will showcase how this gamification utility helps increase worker engagement, construct productivity and in the reduction of attrition throughout the customary spectrum of brokers in the contemporary-day name middle.

PST Migrator by LAE software (booth 318) will showcase their automatic answer to migrating Microsoft Outlook PST information into office 365 at HDI 2018. This solution allows organizations to easily eliminate the complications linked to Outlook (PST) data data.

RealVNC (booth 308) will debut the newest version of its at ease VNC join far off entry software. With decades of adventure, this software is used with the aid of heaps of IT authorities all over. they'll also share the roadmap for integration partnerships with main support desk and service desk solution providers.

Samanage (booth 507) will display how synthetic intelligence and machine researching can create an “worker first” mentality with the aid of analyzing your past ticket developments and suggesting category and subcategories to requesters. riding better productive through smarter services, tickets are getting directly to the area count experts and resolved faster.

Sennheiser (booth 721) will exhibit our headsets and conferencing methods at HDI 2018, which can be designed to create the most herbal, relaxed listening event possible for all and sundry concerned in the dialog. cease by means of the sales space to journey TeamConnect wireless, the MB 660 and a host of our different premium commercial enterprise communication choices.

Splashtop (sales space 719) will showcase the newest in remote assist expertise for technical support gurus together with iOS and Android live reveal entry with Splashtop SOS, a brief far flung help device. they're going to additionally preview new Splashtop faraway guide premium version and unattended far off access to Android and IoT contraptions.

StrataCom (sales space 304) will spotlight its IT service administration knowledgeable services and consulting capabilities for enterprise-degree clients at HDI 2018, including tool implementation, roadmap planning, ITIL process consulting, body of workers augmentation and more.

SysAid (booth 718) will exhibit its centralized carrier desk constructed exclusively to support get to the bottom of tickets speedy, and may give live demos of confirmed the way to decrease MTTR (imply time to fix) that reduces expenses inside an built-in, one-screen solution.

T-Metrics, Inc. (booth 325) will exhibit its TM-Cloud Contact center for supplying consumer voice, electronic mail, video, chat, SMS, and social media interactions to brokers. they're going to additionally show off their actual-time supervisory dashboards, reviews equipment, and intuitive administrative equipment that give superior capabilities and metrics that enrich service tiers and increase the customer adventure.

TeamDynamix (sales space 620) announces findings from its survey of bigger education leaders about IT Maturity. There’s extended emphasis on combining ITSM and PPM on a single platform, which is greater efficient to control and less demanding for users. TeamDynamix explains how its platform helps larger Ed more advantageous control resources and personnel.

TeamViewer (booth 512) will reveal the most recent version of its award-winning far flung entry and aid utility, focusing on how helpdesk managers can more instantly and precisely close tickets. TeamViewer now integrates conveniently inside most helpdesk and ITSM platforms and may access every kind of desktops, servers, mobile and IoT gadgets.

TOPdesk (booth 419) will exhibit its integrated Kanban board to its constantly deployed carrier management answer. The Kanban board is a huge step for ITSM, enabling groups to be able to work in a greater agile manner with out the want for further tooling.

UJET (sales space 324) will show off its precise-time communications platform that makes it easy for valued clientele and organizations to straight join as a way to unravel problems faster. they will show off how these systems can increase name center effectivity, enhance the customer event, and supply greater repeat business.

Upland software (booth 329) will exhibit its RightAnswers skills administration (KM) platform. The award-profitable competencies management software centralizes abilities throughout the commercial enterprise and promotes capabilities sharing to raise IT assist. RightAnswers is the only competencies administration application this is potential-centered provider (KCS) validated v6.

Register for HDI 2018To register for the HDI 2018 convention & Expo, please consult with: HDIConference.com

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About HDIFounded in 1989, HDI is the primary membership affiliation and certification body created for the provider and help trade. because then, HDI has remained the supply for professional development by using providing the components essential to advertise company-large success via excellent customer provider. We do this by means of facilitating collaboration and networking, hosting acclaimed conferences and hobbies, producing fashionable publications and research, certifying and training hundreds of gurus each 12 months, and connecting answer providers with practitioners. be taught extra at www.ThinkHDI.com.  HDI is geared up with the aid of UBM plc. UBM is the greatest pure-play B2B hobbies organizer on the planet. Our 3,750+ people, based mostly in more than 20 countries, serve more than 50 distinctive sectors. Our deep advantage and fervour for these sectors enable us to create helpful experiences which permit our purchasers to be successful. Please discuss with www.ubm.com for the newest news and counsel about UBM.

Media Contact:Heather DonnerHDIPR@ubm.com(415) 947-6109

 


HDI, CompTIA and Microsoft Collaborate to promote Complementary Certifications focused on improving IT carrier and guide potential | killexams.com Real Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s greatest membership affiliation for IT carrier and guide authorities and the premier soft skill certification physique for the industry; CompTIA, the Computing technology industry affiliation; and Microsoft Corp., the main issuer of technical advantage certification for the IT trade, nowadays announced they are collaborating to promote the merits of combining their respective certifications. together, CompTIA’s A+ ® certification for notebook service and assist technicians, HDI’s consumer help professional (CSS) or support Desk Analyst (HDA) certification levels, and the Microsoft® licensed computer support Technician (MCDST) certification build on one a different to give a perfect certification course for entry-stage IT provider and assist professionals, and may help them boost their career course. The announcement became made on the HDI university practicing event held Sept. 13–17 at the Palmer condominium in Chicago.

In each small and big corporate environments, where workstation maintenance and troubleshooting are essential talents, guaranteeing that entrance-line support desk personnel are expert and authorized in each technical and service knowledge helps convey both faster decision times and a more robust degree of client delight. This aggregate of talents outcomes in more suitable ROI for the organization.

“as the largest developer of supplier-neutral IT certification tests globally, CompTIA recognizes very naturally the need for IT experts to exhibit their skills and knowledge through certification,” referred to Bob Sartor, director, trade and consumer courses, DHL suggestions programs (Americas) Inc. and chair of the board of directors, CompTIA. “We additionally appreciate the expanding magnitude to overall company operations of nontechnical abilities equivalent to lively listening and the seize of skills during calls. by way of working with HDI and Microsoft to promote the advantages of our certifications, we're in a position to tremendously raise the capability of entrance-line technical aid experts to do their jobs on the highest tiers of effectivity.”

“With a big element of the world’s groups operating Microsoft utility, MCDST is completely vital since it makes a speciality of aiding key applied sciences on the corporate computing device–exceptionally, windows® XP and Microsoft office,” mentioned Al Valvano, supervisor of the gaining knowledge of certification application at Microsoft. “however it managers recognize that to with ease leverage their help desk’s advantage and competencies throughout the company, they need to couple that skills of technology with gentle skills.”

“in order for the help core to turn into extra strategic to the organization as a whole, it has to provide exemplary provider on all tiers: from technical troubleshooting to displaying empathy to valued clientele. These ability sets are extremely complementary, so it made excellent experience for us to be a part of with CompTIA in instructing authorities and their employers concerning the want for each kinds of certifications,” brought Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a worldwide trade credential that validates the abilities of computing device service and guide technicians who have an equal of 500 hours of palms-on experience. essential hardware and application companies, distributors and VARs accept CompTIA A+ because the average in foundation-degree, dealer-impartial certification for carrier and assist desk technicians. the two assessments that make up the certification cowl a huge range of hardware and software applied sciences, but aren't certain to any vendor-selected products. The talents and expertise measured by means of the CompTIA A+ checks were derived from an industrywide and global job assignment evaluation. thus far, more than 600,000 people have bought CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft licensed computer support Technician (MCDST) credential helps set the competency degree of help desk team of workers on the Microsoft home windows XP operating device and the applications that run on it with the aid of focusing on diagnosis and evaluation of end-consumer incident requests. greater counsel concerning the MCDST may also be discovered at http://www.microsoft.com/gaining knowledge of/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI client assist specialist (CSS) Certification is targeted to people wishing to qualify to work in a customer assist center/aid desk atmosphere. HDI-licensed customer help consultants had been established to ensure they meet the mandatory specifications for offering unsurpassed client service. The HDI support Desk Analyst (HDA) Certification practicing software gives aid desk and support core professionals with the equipment, ideas and talents to achieve success as front-line analysts, to leverage career building alternatives, and to bear in mind the change between support operations that basically characteristic as a enterprise unit and those that make a good have an effect on on the firm as an entire. With HDI’s HDA Certification working towards, support authorities are empowered to seriously change the support operation from a cost core right into a productiveness center that enhances the corporation’s general effectiveness. greater tips about these lessons and certifications can also be discovered at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a worldwide trade association representing the business pastimes of the information expertise trade. For greater than 22 years CompTIA has supplied analysis, networking and partnering alternatives to its 20,000 participants in 89 countries. The affiliation is worried in establishing requirements and most reliable practices, and influencing the political, financial and tutorial arenas that influence IT international. greater counsel is at www.comptia.org .

About Microsoft

founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help americans and companies recognise their full talents.

About HDI

HDI is the world’s largest membership affiliation for IT carrier and aid professionals and the premier certification physique for the industry. founded in 1989, HDI’s mission is to lead and promote the IT carrier and support business with the aid of empowering its members via entry to timely and helpful business suggestions, including reviews and publications; encouraging member collaboration via hobbies and online forums; and establishing internationally identified, requisites-based mostly business certification and working towards programs. moreover membership, certification, and training, HDI produces the maximum-rated trade event, the HDI Annual conference and Expo, for service and technical support authorities. HDI is member-focused, and is still dealer-neutral in its efforts to facilitate open, independent networking and assistance sharing in the affiliation community. HDI has more than 7,500 members global, (including ninety% of the Fortune 500), and more than 50 lively U.S. chapters. For greater advice, discuss with http://www.thinkhdi.com .

Microsoft and home windows are either registered emblems or logos of Microsoft Corp. in the u.s. and/or other countries.

The names of specific organizations and products mentioned herein could be the logos of their respective house owners.

word to editors: if you have an interest in viewing additional info on Microsoft, please talk over with the Microsoft web web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. net links, mobile numbers and titles have been proper at time of booklet, but may additionally due to the fact have modified. For further tips, journalists and analysts might also contact Microsoft’s quick Response team or different acceptable contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


Senior Director of assist Desk at Continuum proposing at HDI 2015 convention | killexams.com Real Questions and Pass4sure dumps

CRANBERRY TOWNSHIP, Pa.--(enterprise WIRE)--Jacque Rowden, Senior Director, help Desk at Continuum®, the business's simplest channel-exclusive issuer of wholly integrated managed IT features solutions, is proposing, “who is Your group?” on the HDI 2015 conference & Expo, Thursday, March 24 – Friday, March 27, 2015 in Las Vegas, Nevada. HDI 2015 is an IT carrier and technical guide convention that addresses the wants of the whole group, from pro administrators to frontline analysts, and offers beneficial perception into how formal tactics, methods and business tools can increase service and support efficiency.

       

WHAT:

Continuum’s Jacque Rowden providing Session 710: “who's Your team?” at HDI 2015  

WHEN:

Friday, March 27, 2015 at 9:00 a.m. PDT  

where:

Mandalay Bay inn, 3950 S Las Vegas Blvd, Las Vegas, Nevada  

in this session, Jacque Rowden shares techniques for building an identity, enhancing morale, recognizing winners and remodeling a help desk branch into a help desk crew. Attendees find out how team Thunderstruck, the combating Mongooses, and six different assist desk teams partake in friendly competitions and pass-crew challenges that liven up the office, foster collaboration and enhance worker retention. sports crew are not named “Basketball group #three” or “Ohio's football group.” groups have a reputation, mascot, group colours and perhaps a crew cheer or track. support desks should still have the same identifiers.

Jacque has 25 years of event managing technical teams that have supplied global aid for public and personal groups, birth-usaand white-shoe law organizations. She has spoken on topics including electronic security, help desk metrics and assist desk careers, as well as Agile mission management in IT provider administration. She has a bachelor’s degree in biology from Excelsior faculty. Her certifications encompass MCSE and different Microsoft technical certifications, HDI guide center supervisor and Director, and ITIL Foundations. In 2008, Jacque’s support desk group was one in all two finalists for ICMI's most excellent Small Contact core of the yr and considered one of seven finalists for itSMF's ultimate IT undertaking of the year.

In August 2014, Continuum changed into named a finalist for the HDI carrier management Award, the maximum honor within the technical carrier and aid occupation, for its development initiatives for the business’s aid Desk. Continuum’s white-label IT support desk successfully identifies and solves each basic and complex issues, assisting Managed services company (MSP) partners convey superior client service and assist devoid of arduous its in-residence techs. Continuum’s help Desk helps 35,000 users with more than 100 technicians.

For extra advice on Continuum’s help Desk, talk over with:http://www.continuum.internet/solutions/rmm-application/it-assist-desk.

For more information on HDI 2015, consult with: http://www.hdiconference.com.

About Continuum Managed IT capabilities

Continuum is the know-how industry's handiest channel-unique provider of absolutely built-in managed IT services, enabling its Managed services issuer (MSP) partners to retain each on premise and cloud-primarily based servers, desktops, mobile contraptions and different endpoints for small-and-medium-sized organizations. Continuum’s SaaS platform allows MSPs to correctly backup, video display, troubleshoot and preserve customers’ IT infrastructure from a single pane of glass, all backed through an business–leading community operations center (NOC) and aid Desk. MSPs leverage Continuum’s pay-as-you-grow enterprise model to scale IT services without committing to long-term contracts and to order in-apartment team of workers for strategic initiatives. The business employs over 1,000 authorities global, supports over three,500 companions and screens over 600,000 endpoints. For greater advice, consult with http://www.continuum.internet/ or observe us on LinkedIn and Twitter @FollowContinuum.

All logos identified.


HD0-200 HDI Qualified Help Desk Senior Analyst

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HD0-200 exam Dumps Source : HDI Qualified Help Desk Senior Analyst

Test Code : HD0-200
Test Name : HDI Qualified Help Desk Senior Analyst
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Q&A : 228 Real Questions

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HDI Qualified Help Desk Senior Analyst

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LogMeIn Redefines Employee Support with New Product Lineup | killexams.com real questions and Pass4sure dumps

Prompt ai and RescueAssist Help Service Desks Eliminate Employee Support Headaches

BOSTON, Oct. 16, 2018 (GLOBE NEWSWIRE) -- Today, LogMeIn, Inc. (LOGM) introduced two solutions to its market-leading product portfolio – both designed to revolutionize the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. The new lineup is focused on eliminating many of the challenges associated with today’s internal support – including cluttered support queues, lengthy resolution times, and multi-step support processes – to create a simpler and superior overall experience for everyone. 

The newest product to join the LogMeIn support solutions family, Prompt ai, makes AI-powered employee self-service accessible to any size organization by delivering an easier, more engaging, and more effective approach that will encourage employee adoption, and free up help desk teams to focus on the situations that need them most. In addition, LogMeIn also introduced RescueAssist, the next-generation of their market-leading remote support solution, GoToAssist. Designed to be a lighter, faster approach to remote support, RescueAssist’s web-based console removes the friction commonly associated with starting a remote session. Together, both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. 

“Much of the issue with employee support today revolves around a disconnect between the processes and technologies that work best for employees and the ones that are optimized for IT,” said Roy Atkinson, Senior Analyst, HDI. “Businesses should not have to choose between the two. Emerging technologies like AI-powered self-service are helping to remove some of the challenges associated with IT support. However, when human intervention is required, it’s important that the process is equally as seamless and effortless. As the workforce continues to evolve, organizations will be looking to bring these capabilities closer together in order to make IT support friendlier and more consumable for all employees.”

Introducing Prompt aiPrompt ai acts as an always-on support partner for employees, delivering instant assistance in the systems they are already working in. Helping both employees and support staff do more, Prompt ai frees up IT teams by taking common, repetitive questions off their plate while empowering employees to quickly remedy issues and get back to their day. 

Where traditional self-service tools require employees to leverage yet another system, Prompt ai brings help directly to the employees to make the experience part of their normal workflow. In addition, Prompt ai is built with natural language processing to ensure it understands the intent of the employee issue no matter how the question is asked -- enabling intelligent, helpful conversations that promote long-term adoption. Features include:

  • AI-First Technology: Leveraging cutting edge AI & Natural Language Processing technologies, Prompt ai understands how people naturally speak, helping users solve their own problems instantly and with ease.
  • Lives in Popular Messaging Apps: Prompt ai engages employees where they are already working in familiar interfaces like Slack, Microsoft Teams and Skype for Business.
  • Easy Escalation Capabilities: By connecting to popular ITSM platforms and ticketing solutions – including ServiceNow, Jira Service Desk, and Samanage – Prompt ai provides seamless ticket escalation so employees can effortlessly receive support from IT experts.
  • Simple Pre-built Content Templates: Templates and tips make content building fast and easy – even if you’re not an expert.
  • Smart Content Curation: Real-time analytics dashboard classifies similar questions and provide actionable insights reducing the effort to maintain quality content for self-service.
  • Supporting Employees from Start to FinishWhile Prompt ai empowers employees to get quick answers to frequently asked questions, not all employee support situations can be fully remedied through automation. RescueAssist was designed to deliver a groundbreaking, frictionless experience for situations that require deeper support. Key new features include:

  • Frictionless Connections: Through a simple plugin, RescueAssist offers users the ability to quickly and easily start a support session right from the browser.
  • Right Fit Support: RescueAssist offers instant access to light-weight support options including chat, remote view, and file transfer.
  • In-Channel Support: Integrations with popular messaging applications like Slack put the IT Help Desk in a familiar place where employees are already working.
  • Mobile Device Support & Camera Share: RescueAssist supports Android and iOS mobile device users and offers the ability to troubleshoot equipment anywhere using the end-user’s mobile camera, no app needed. 
  • “Today LogMeIn has taken an important first step in helping to reinvent the way companies support and empower their employees,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn. “With the introduction of Prompt ai, we are bringing our expertise in AI-powered customer engagement and offering an easy yet powerful solution for the modern workforce. The ability to self-serve combined with the ground-breaking features of RescueAssist, for situations that require a human touch, allow support teams to provide an end-to-end experience that eliminates friction and increases overall productivity.”

    Additional Resources:

    LogMeIn’s Customer Engagement & Support Portfolio

    LogMeIn delivers industry leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support. Supporting over 200 million customer interactions every year, LogMeIn is helping companies transform how they interact with their customers in real-time, creating experiences that drive increased satisfaction and brand loyalty.

    Story Continues

    About LogMeIn, Inc.

    LogMeIn, Inc. (LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, South America, Europe, Asia and Australia.

    Media contact:

    Alison Parker

    press@logmein.com

    781-850-1261

     


    Cherwell Software Goes Global with Latest IT Service Management Product Release | killexams.com real questions and Pass4sure dumps

    August 11, 2017 08:00 ET | Source: Cherwell Software

    COLORADO SPRINGS, Colo., Aug. 11, 2017 (GLOBE NEWSWIRE) -- Cherwell Software, a leading provider of service management solutions, announced today a new release of its flagship product, Cherwell® Service Management. The latest version of the product offers enhanced multilingual support to customers, along with UI/UX and back-end enhancements to the Cherwell Self-Service Portal and Service Catalog that create a more modern and intuitive web-browsing experience, as well as reduce development costs and time to market for new capabilities.

    The emphasis on globalization—which provides localized content both to technicians via the product interface, as well as to geographically dispersed end users via the Cherwell Self-Service Portal—signals Cherwell’s commitment to its rapidly growing array of international and global enterprise customers.

    According to a study recently published by HDI and LionBridge, among organizations that provide multi-language support, 73 percent have higher customer satisfaction (CSAT) scores, and 43 percent have improved first contact resolution than organizations that do not.

    "As our world continues to shrink, it is important for support centers to expand their ability and range of service by adapting to service in multiple languages," said Roy Atkinson, senior analyst, HDI. "A support center that can deliver on multilingual service will have an inherent advantage in the marketplace, with the ability to support markets that its competitors cannot."

    With the new localization capabilities, Cherwell customers can deliver more consistent and personalized support based on individual users’ native languages and/or geographic locations—without increasing service desk overhead. The latest release of Cherwell Service Management offers the following features, which are designed to help global customers improve business-IT communication, lower the cost of support, elevate IT service quality, and boost end user productivity:

  • Multi-language support for content in a single database
  • Ability to view and respond to tickets in a technician’s chosen language
  • Pre-translated language packs that can be shared among customers and partners
  • Ability to switch languages on the fly
  • Easy-to-use localization interface for identifying and translating strings
  • Custom date/time format based on location preference
  • Role-based language permissions
  • “Managing the IT complexities of a global organization are challenging enough; but with technicians and business users scattered around the world and expectations for around-the-clock support, language differences compound those challenges exponentially,” said Steve Rodda, Cherwell’s Chief Product Officer. “We’re excited to add comprehensive localization capabilities to Cherwell Service Management, so that service desk teams and end users alike can collaborate and communicate effectively, and ultimately move at the speed the business demands.”

    About Cherwell Software

    A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia. 

    Contact: info@cherwell.com 719-386-7000

    Colorado Springs, Colorado, UNITED STATES

      http://www.cherwellsoftware.com/

    Contact: info@cherwell.com 719-386-7000

    Media Files


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