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GE0-806 - GCP8-System Consultant, Genesys WFM - Dump Information

Vendor : Genesys
Exam Code : GE0-806
Exam Name : GCP8-System Consultant, Genesys WFM
Questions and Answers : 85 Q & A
Updated On : February 22, 2019
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GE0-806 Questions and Answers

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GE0-806 GCP8-System Consultant, Genesys WFM

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GE0-806 exam Dumps Source : GCP8-System Consultant, Genesys WFM

Test Code : GE0-806
Test Name : GCP8-System Consultant, Genesys WFM
Vendor Name : Genesys
Q&A : 85 Real Questions

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Genesys GCP8-System Consultant, Genesys WFM

Genesys equipment advisor | killexams.com Real Questions and Pass4sure dumps

This supplier-specific Certification is obtainable via:Genesys Telecommunications LaboratoriesDaly city, CA USAPhone: 888 GENESYS

skill stage: groundwork                          repute: active

within your means: $900 (shortest track)               

summary:For Genesys partners who support Genesys valued clientele in planning, installation, and configuration Genesys options. There are a number of tracks to choose between: Inbound Voice, Genesys Voice Platform, Genesys information Mart, body of workers administration, Genesys SIP Server, Outbound Voice and iWD answer

initial requirements:You need to move a proctored computing device-based mostly examination to your favored tune ($900). tests test mastery and realizing of the options and skill-sets on your tune and have a 2 to 2.5 hour deadline. practicing and palms-on event are counseled.

continuing requirements:None specific

See all Genesys Certifications

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Miratech Set to Launch Two New Genesys solutions at CX18 | killexams.com Real Questions and Pass4sure dumps

long island, April 30, 2018 /PRNewswire/ — Miratech community, a global IT services and consulting enterprise, is proud to announce the launch of two new Genesys solutions at CX18, the industry's premier client journey experience, taking vicinity can also 1-four in Nashville, Tennessee.

As a Bronze sponsor for the third year in a row, Miratech may be presenting two new Genesys extensions, Miratech CyberCX and Miratech InsightCX, with live demos of the latter.

Miratech CyberCX is a special carrier that enables Genesys customers to determine cyber threats right through Genesys set-up and operation, and provides an actionable roadmap on how to harden their platform in six key areas.

Miratech InsightCX is a company Intelligence carrier for Genesys workforce management (WFM) that permits Genesys valued clientele to create custom WFM stories in a rely of minutes. Plus clients can now consolidate their WFM reporting records in SAP BI, together with Genesys Interactive Insights (GI2) reviews – all in one place – a function any Genesys WFM client wishes.

Miratech has been a depended on Genesys features provider to many Forbes international 500 and one thousand groups in view that 2000. The enterprise operates the largest Genesys competence core, with over 200 dedicated engineers and consultants global.

The convention can be held at Gaylord Opryland inn & conference middle. Miratech could be exhibiting at sales space #25, associate Pavilion, and should be working reside demos of InsightCX at 2:00 PM and 4:30 PM on may additionally 2 and three.

Contact for MediaStewart Christ, Miratech community, Senior vice chairman, North AmericaTel: +1 202 470 0845, email: advertising@miratechgroup.com

About MiratechMiratech is a worldwide IT capabilities and consulting company that enables significant and midsize multinational agencies to obtain their strategic enterprise dreams by using presenting committed excessive performing know-how teams that design and aid both operational and client-facing options.

About GenesysGenesys® powers 25 billion of the world's best customer experiences each yr. Our success comes from connecting employee and consumer conversations on any channel, every day. Over 10,000 corporations in a hundred+ international locations have faith our #1 consumer journey platform to drive terrific enterprise consequences and create lasting relationships. Combining the best of know-how and human ingenuity, we build options that replicate herbal conversation and work the manner you believe. Our trade-main solutions foster genuine omnichannel engagement, performing equally neatly across all channels, on-premise and within the cloud. journey verbal exchange accurately: fluid, instinctive and profoundly empowering.

Cision View customary content material:http://www.prnewswire.com/information-releases/miratech-set-to-launch-two-new-genesys-options-at-cx18-300639223.html

source Miratech

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Genesys improves team of workers management application with AI | killexams.com Real Questions and Pass4sure dumps

Genesys has launched new cloud-primarily based personnel management utility for contact centers. The product uses AI to forecast how busy a contact middle may be at any given time and to generate corresponding schedules for customer service brokers.

Genesys pointed out the new product can generate forecasts and schedules inside seconds -- dramatically faster than the vendor's latest body of workers administration application, which takes hours to produce results. The forecasts are ninety five% to 97% accurate, the seller spoke of.

The forecasting application will use machine discovering to enrich predictions over time in keeping with trial and blunder. The automatic scheduling device will also use desktop researching to make schedules that optimum meet client demand, enterprise goals and the restrictions of individual employees.

Forecasting and scheduling are two of the most complex projects dealt with in the contact core, however many groups nevertheless depend on outdated applied sciences and methodologies, said Donna Fluss, president of DMG Consulting LLC, primarily based in West Orange, N.J.

Genesys is never the primary contact core vendor to invest in more advantageous group of workers administration software. great inContact added fairly superior forecasting and scheduling capabilities to its cloud-primarily based CXone offering a couple of years in the past.

but when Genesys' new product is as correct and brief as it claims, Genesys might be in a very good place to promote the platform to its consumers, Fluss said. "If someone were to build a very respectable [workforce management] answer, they may capture a major a part of the market," she said.

Genesys adds predictive routing, AI assistants

The body of workers management application was one in all a number of AI facets Genesys introduced to its contact core choices this week.

Genesys unveiled utility that makes use of AI to help agents all through client calls. The tool listens to the name and immediately suggests next steps to the agent.

yet another application tracks a customer's moves on an organization web site. If a bank desired to support a client follow for a personal personal loan, for instance, the product may immediately generate an outbound call or browser chat if the consumer seemed to be having difficulty discovering the utility online.

Genesys talked about it greater its predictive routing know-how -- which makes use of AI to pair purchasers with agents -- via adding extra advanced data sets to its algorithm, similar to information on each and every agent's knowledge and efficiency history.

Genesys developed the AI technologies itself, however the vendor has also dedicated to protecting its platform open to the AI tools of important cloud companies, including Amazon Lex and Google Cloud. Genesys is one in every of a number of main providers partnering with Google on the unlock of a new AI developer toolkit for contact centers.


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GCP8-System Consultant, Genesys WFM

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Miratech Set to Launch Two New Genesys Solutions at CX18 | killexams.com real questions and Pass4sure dumps

NEW YORK, April 30, 2018 /PRNewswire/ — Miratech Group, a global IT services and consulting company, is proud to announce the launch of two new Genesys solutions at CX18, the industry's premier customer experience event, taking place May 1-4 in Nashville, Tennessee.

As a Bronze sponsor for the third year in a row, Miratech will be presenting two new Genesys extensions, Miratech CyberCX and Miratech InsightCX, with live demos of the latter.

Miratech CyberCX is a unique service that enables Genesys customers to identify cyber threats during Genesys set-up and operation, and provides an actionable roadmap on how to harden their platform in six key areas.

Miratech InsightCX is a Business Intelligence service for Genesys Workforce Management (WFM) that enables Genesys customers to create custom WFM reports in a matter of minutes. Plus users can now consolidate their WFM reporting data in SAP BI, along with Genesys Interactive Insights (GI2) reports – all in one place – a feature any Genesys WFM customer wants.

Miratech has been a trusted Genesys services provider to many Forbes Global 500 and 1000 companies since 2000. The company operates the largest Genesys competence center, with over 200 dedicated engineers and consultants worldwide.

The conference will be held at Gaylord Opryland Resort & Convention Center. Miratech will be exhibiting at booth #25, Partner Pavilion, and will be running live demos of InsightCX at 2:00 PM and 4:30 PM on May 2 and 3.

Contact for MediaStewart Christ, Miratech Group, Senior Vice President, North AmericaTel: +1 202 470 0845, e-mail: marketing@miratechgroup.com

About MiratechMiratech is a global IT services and consulting company that enables large and midsize multinational organizations to achieve their strategic business goals by providing dedicated high performing technology teams that design and support both operational and client-facing solutions.

About GenesysGenesys® powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Cision View original content:http://www.prnewswire.com/news-releases/miratech-set-to-launch-two-new-genesys-solutions-at-cx18-300639223.html

SOURCE Miratech

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www.miratechgroup.com

Original Article


Genesys improves workforce management software with AI | killexams.com real questions and Pass4sure dumps

Genesys has released new cloud-based workforce management software for contact centers. The product uses AI to forecast how busy a contact center will be at any given time and to generate corresponding schedules for customer service agents.

Genesys said the new product can generate forecasts and schedules within seconds -- dramatically quicker than the vendor's existing workforce management software, which takes hours to produce results. The forecasts are 95% to 97% accurate, the vendor said.

The forecasting program will use machine learning to improve predictions over time based on trial and error. The automated scheduling system will also use machine learning to make schedules that best meet customer demand, business goals and the restrictions of individual employees.

Forecasting and scheduling are two of the most complex tasks handled in the contact center, but many businesses still rely on outdated technologies and methodologies, said Donna Fluss, president of DMG Consulting LLC, based in West Orange, N.J.

Genesys isn't the first contact center vendor to invest in better workforce management software. Nice inContact added relatively advanced forecasting and scheduling capabilities to its cloud-based CXone offering a few years ago.

But if Genesys' new product is as accurate and quick as it claims, Genesys will be in a good position to sell the platform to its customers, Fluss said. "If somebody were to build a really good [workforce management] solution, they could capture a major part of the market," she said.

Genesys adds predictive routing, AI assistants

The workforce management software was one of several AI features Genesys added to its contact center offerings this week.

Genesys unveiled software that uses AI to assist agents during customer calls. The tool listens to the call and automatically suggests next steps to the agent.

Another application tracks a customer's actions on a company website. If a bank wanted to help a customer apply for a personal loan, for example, the product could automatically generate an outbound call or browser chat if the customer seemed to be having trouble finding the application online.

Genesys said it improved its predictive routing technology -- which uses AI to pair customers with agents -- by adding more complex data sets to its algorithm, such as information on each agent's expertise and performance history.

Genesys developed the AI technologies itself, but the vendor has also committed to keeping its platform open to the AI tools of major cloud vendors, including Amazon Lex and Google Cloud. Genesys is one of several leading vendors partnering with Google on the release of a new AI developer toolkit for contact centers.


Genesys System Consultant | killexams.com real questions and Pass4sure dumps

This vendor-specific Certification is Offered By:Genesys Telecommunications LaboratoriesDaly City, CA USAPhone: 888 GENESYS

Skill Level: Foundation                          Status: Active

Low Cost: $900 (shortest track)               

Summary:For Genesys partners who assist Genesys customers in planning, installation, and configuration Genesys solutions. There are several tracks to choose from: Inbound Voice, Genesys Voice Platform, Genesys Info Mart, Workforce Management, Genesys SIP Server, Outbound Voice and iWD Solution

Initial Requirements:You must pass a proctored computer-based exam for your desired track ($900). Exams test mastery and understanding of the solutions and skill-sets for your track and have a 2 to 2.5 hour time limit. Training and hands-on experience are recommended.

Continuing Requirements:None specified

See all Genesys Certifications

Vendor's page for this certification



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Genesys GE0-806 Exam (GCP8-System Consultant, Genesys WFM) Detailed Information



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