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QUESTION: 75

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

1. WFM Server

2. WFM Data Aggregator

3. WFM Builder .

4. WFM Synchroserver

Answer: B

QUESTION: 76

Which of the following statements is true?

1. An Agent must have only one contract, but can be scheduled for multiple shifts.

2. An Agent does not new to have a contract, but must work for at least one shift,

3. An Agent can have multiple contracts, but must be scheduled only for one shift.

4. An Agent can have any number of contracts and can be scheduled for any number of shifts.

Answer: A

QUESTION: 77

Breaks and are created together?

1. Activities

2. Contracts

3. Shifts

4. Site/Team

Answer: C

QUESTION: 78

Which are valid scenario elements you can use when creating a schedule scenario? Choose 4 answers

1. Real Agents

2. Profile Agents

3. To Sites/Activities

4. Scenario period

5. Shifts

6. Contracts

Answer: A, B, D, F

QUESTION: 79

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non- adherent?

1. Alarm notification

2. Alarm Threshold

3. End before Threshold

4. Start after Threshold

Answer: C

QUESTION: 80

What does synchronization of daily schedules mean?

1. All Agents in a team start a shift within specified threshold

2. All Agents in a team receive lunch at the same time

3. All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

4. Every Agent starts a shift within a specified threshold for a specific period

Answer: B

QUESTION: 81

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

1. Change the skill levels in WFM Configuration Utility

2. Disable Skills in WFM Configuration Utility

3. Remove the Login ID in Genesys Administrator

4. Adjust the Hiring/Termination date in WFM configuration utility

5. Grant the agent an exception in the Calendar

Answer: A, B, E

QUESTION: 82

An Agent using WFM Web for Agents can propose a trade to which of the following? \ Choose 3 answers

1. To a specific Agent

2. To a community where community are all Agents in the same Team

3. To a community where community are all Agents in an entire Organization

4. To a community where community are all Agents on the same site

5. To a community where community are all Agents in a Configured Agent Group

Answer: A, B, D

QUESTION: 83

How do you guarantee the same day-off for a team while their start times on a work day may vary?

1. Use Rotating Patterns

2. Use Shift Exceptions

3. Set "Maximum Start time difference for Members of the same team" parameter

4. Select "Use Team Constraints" while building the schedule

Answer: A

QUESTION: 84

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

1. Yes, up Co 10 Activities

2. Yes, up to 100 Activities

3. Yes, up to 500 Activities

4. No, there is no limit

Answer: D

QUESTION: 85

What is the relations between Agents and contracts?

1. Agents only need a Contract if they are Multi-Skilled

2. Only one Contract can be assigned to an Agent at a time

3. Contracts determine the types of calls that can be routed to an Agent

4. Agents are automatically assigned a Termination Date if they do not have a Contract

Answer: D

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On behalf of Entrust, AKYTA uses PureCloud to help one hundred fifty personnel featuring customer service at two contact centers in the U.S. and Nicaragua. "PureCloud allows us to quite simply, directly and invariably deal with more than 70,000 Entrust consumer interactions per thirty days by means of voice, electronic mail and web chat," noted Shane McDonald, AKYTA's vice president of operations. "We additionally use very nearly each characteristic — from its client-dealing with functions to agent and supervisor tools reminiscent of integrated group of workers administration." in keeping with McDonald, after changing a competing cloud answer, Entrust energy decreased prices with the aid of 50 percent through deploying PureCloud. He brought, "We also have the skill to with no trouble scale up or down instantaneously to coincide with the seasonal diversifications of our company." another improvement has come from the PureCloud name recording characteristic. "As a utility in a regulated trade, Entrust is required with the aid of legislation to maintain all name recordings," McDonald pointed out. "PureCloud offers limitless storage, which potential we will archive all our recordings without worrying about additional costs." McDonald cites the answer's ease-of-use as another advantage. "PureCloud offers an inherently intuitive interface, which has more advantageous our supervisors' ability to computer screen live agent and customer interactions," he observed. "This has also resulted in reduced training necessities and faster adoption through agents." AKYTA has built-in PureCloud with its proprietary billing answer, a third-birthday party application for operational reporting, and an commercial enterprise-category charge gateway. "Integrating the solution with our other systems turned into tremendously standard," McDonald talked about. In August of 2017, storm Harvey brought devastation to Houston's metropolitan area. 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"or not it's this form of exciting product vision to be able to permit us to meet client needs no matter how quick they alternate or what they may seem like sooner or later." as an instance, should crisis strike, AKYTA is in a position to transferring close-shore operations from Nicaragua to Colombia in under thirty minutes due to the pliability of PureCloud. Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that's proven to deliver a return on investment (ROI) nearing 600 p.c* in three years and payback in below three months. a real cloud offering according to microservices structure, PureCloud is flexible, open, characteristic-prosperous, and constructed for quick innovation, featuring businesses with a future-proof solution for promptly scaling to fulfill client boom. *A commissioned complete economic have an impact on(TM) of Genesys PureCloud study performed with the aid of Forrester Consulting on behalf of Genesys, December 2017. About AKYTA AKYTA is a full-provider operational consulting and back-office options issuer made up of committed and passionate americans who love solving issues for our clients. Our purchasers range from Fortune 500 organizations to rising business leaders. We convey clear, actionable insights with the capacity to operationalize managed functions that succeed in using down prices, enabling increase, and minimizing chance. At AKYTA, we are operators first who're dedicated to delivering excellence in everything we do. visit us at www.AKYTA.com. About Entrust power Entrust energy is a retail power company dedicated to supplying electrical energy and herbal gasoline to buildings and corporations in deregulated markets all over the U.S. We differentiate ourselves with the aid of perpetually featuring first-classification, best client experiences and aggressive and interesting items. Put effortlessly, we are people serving individuals, proposing personalised carrier with the upmost admire that our clients deserve. seek advice from www.entrustenergy.com. About Genesys Genesys® powers greater than 25 billion of the world's most appropriate consumer experiences each year. Our success comes from connecting worker and customer conversations on any channel. each day, 11,000 companies in additional than one hundred international locations have faith our #1 client event platform to pressure super enterprise results and create lasting relationships. Combining the best of know-how and human ingenuity, we construct solutions that replicate natural communique and work the way you suppose. Our trade-leading options foster proper omnichannel engagement as a result of they function equally smartly throughout channels, on-premises and within the cloud. journey communique as it should be: fluid, instinctive and profoundly empowering. consult with genesys.com on Twitter, facebook, YouTube, LinkedIn and the Genesys weblog. ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys emblem, and Genesys PureCloud are logos and/or registered logos of Genesys. All other company names and logos could be registered emblems or emblems of their respective agencies. Contacts: AkytaTori Plouffe, Coordinator contact@akyta.com 888-388-3304 Rachel FaulknerPublic family members Director Genesysrachel.faulkner@genesys.com +1 317-715-8109 Lisa HawesSterling Communicationsgenesys@sterlingpr.com +1 408-395-5500 source Genesys connected links http://www.genesys.com Unquestionably it is hard assignment to pick dependable certification questions/answers assets regarding review, reputation and validity since individuals get sham because of picking incorrectly benefit. Killexams.com ensure to serve its customers best to its assets concerning exam dumps update and validity. The vast majority of other's sham report dissension customers come to us for the brain dumps and pass their exams joyfully and effortlessly. 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