| Vendor | : | Genesys |
| Exam Code | : | GE0-806 |
| Exam Name | : | GCP8-System Consultant, Genesys WFM |
| Questions and Answers | : | 85 Q & A |
| Updated On | : | April 18, 2019 |
| PDF Download Mirror | : | Pass4sure GE0-806 Dump |
| Get Full Version | : | Pass4sure GE0-806 Full Version |
Exam Questions Updated On :
GE0-806 exam Dumps Source : GCP8-System Consultant, Genesys WFM
Test Code : GE0-806
Test Name : GCP8-System Consultant, Genesys WFM
Vendor Name : Genesys
Q&A : 85 Real Questions
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manhattan, April 30, 2018 /PRNewswire/ -- Miratech group, a world IT features and consulting company, is proud to announce the launch of two new Genesys options at CX18, the business's premier consumer event adventure, taking area may additionally 1-four in Nashville, Tennessee.
As a Bronze sponsor for the third yr in a row, Miratech will be proposing two new Genesys extensions, Miratech CyberCX and Miratech InsightCX, with are living demos of the latter.
Miratech CyberCX is a distinct provider that allows for Genesys customers to identify cyber threats right through Genesys set-up and operation, and gives an actionable roadmap on a way to harden their platform in six key areas.
Miratech InsightCX is a enterprise Intelligence provider for Genesys staff management (WFM) that makes it possible for Genesys consumers to create custom WFM reviews in a count of minutes. Plus clients can now consolidate their WFM reporting statistics in SAP BI, together with Genesys Interactive Insights (GI2) reports – multi functional location – a feature any Genesys WFM client needs.
Miratech has been a trusted Genesys capabilities issuer to many Forbes global 500 and a thousand corporations considering the fact that 2000. The company operates the biggest Genesys competence middle, with over 200 committed engineers and consultants worldwide.
The convention could be held at Gaylord Opryland motel & conference core. Miratech should be exhibiting at booth #25, associate Pavilion, and should be working live demos of InsightCX at 2:00 PM and four:30 PM on may additionally 2 and three.
Contact for MediaStewart Christ, Miratech group, Senior vp, North AmericaTel: +1 202 470 0845, electronic mail: marketing@miratechgroup.com
About MiratechMiratech is a world IT capabilities and consulting enterprise that allows giant and midsize multinational organizations to obtain their strategic business goals via featuring dedicated high performing expertise teams that design and help each operational and client-dealing with solutions.
About GenesysGenesys® powers 25 billion of the world's choicest consumer experiences every year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 agencies in a hundred+ international locations have faith our #1 client experience platform to power great company consequences and create lasting relationships. Combining the better of expertise and human ingenuity, we construct solutions that mirror herbal verbal exchange and work the manner you consider. Our business-main options foster true omnichannel engagement, performing equally smartly throughout all channels, on-premise and in the cloud. experience verbal exchange accurately: fluid, instinctive and profoundly empowering.
View long-established content:http://www.prnewswire.com/information-releases/miratech-set-to-launch-two-new-genesys-options-at-cx18-300639223.html
source Miratech
Copyright (C) 2018 PR Newswire. All rights reserved
SAN FRANCISCO, Oct. four, 2018 /PRNewswire/ -- Entrust power, a Houston-based retail power enterprise, has tremendously reduced prices by using deploying the Genesys® PureCloud® platform. PureCloud is an all-in-one cloud client engagement and employee collaboration solution from Genesys, the world chief in omnichannel client event and phone center solutions.
Entrust contracts out the continued administration of its contact core operations to AKYTA, an operational consulting and lower back-workplace services provider. On behalf of Entrust, AKYTA makes use of PureCloud to aid 150 personnel proposing customer provider at two contact centers in the U.S. and Nicaragua.
"PureCloud allows us to readily, right now and constantly deal with more than 70,000 Entrust client interactions per thirty days by way of voice, electronic mail and web chat," spoke of Shane McDonald, AKYTA's vice chairman of operations. "We additionally use very nearly each feature — from its consumer-dealing with applications to agent and supervisor equipment reminiscent of built-in group of workers administration."
according to McDonald, after replacing a competing cloud answer, Entrust power reduced fees by way of 50 % through deploying PureCloud. He delivered, "We also have the capability to effortlessly scale up or down instantaneously to coincide with the seasonal adaptations of our business."
yet another improvement has come from the PureCloud call recording characteristic. "As a utility in a regulated trade, Entrust is required by way of law to retain all call recordings," McDonald pointed out. "PureCloud offers unlimited storage, which skill we can archive all our recordings devoid of being concerned about additional costs."
McDonald cites the answer's ease-of-use as one more improvement. "PureCloud offers an inherently intuitive interface, which has greater our supervisors' ability to computer screen are living agent and client interactions," he stated. "This has also led to reduced practicing necessities and quicker adoption with the aid of brokers."
AKYTA has built-in PureCloud with its proprietary billing answer, a 3rd-birthday celebration application for operational reporting, and an commercial enterprise-class payment gateway. "Integrating the solution with our different techniques became totally fundamental," McDonald noted.
In August of 2017, typhoon Harvey brought devastation to Houston's metropolitan area. AKYTA maintained business continuity at near-usual degrees by means of leveraging the call routing capabilities of PureCloud. thanks to the cloud-based nature of PureCloud in addition to its CRM/billing system, AKYTA turned into capable of directly put into effect operations at its near-shore contact center in Nicaragua for personnel to aid with overflow. AKYTA used electronic mail and 30,000 textual content messages to supply every day updates to Entrust consumers and employees about emergency aid, open cellphone traces, and weather circumstances. regardless of a 14 % boost in call extent all over the impacted week, AKYTA managed to meet or exceed its commonplace desires for general pace of answer and even exceeded its regular provider degree purpose through 4 p.c.
average, AKYTA has been impressed with the Genesys vision for product innovation. "we like the immediate and continual start of latest performance that PureCloud presents," McDonald delivered. "it's this variety of enjoyable product imaginative and prescient that will permit us to satisfy customer needs no count number how fast they trade or what they could seem like sooner or later."
for instance, should crisis strike, AKYTA is in a position to transferring near-shore operations from Nicaragua to Colombia in under thirty minutes because of the flexibility of PureCloud.
Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and enterprise communications solution that is proven to give a return on funding (ROI) nearing 600 percent* in three years and payback in less than three months. a true cloud offering based on microservices structure, PureCloud is flexible, open, feature-wealthy, and developed for fast innovation, featuring organizations with a future-proof answer for immediately scaling to fulfill consumer growth.
*A commissioned complete economic have an impact on(TM) of Genesys PureCloud analyze conducted with the aid of Forrester Consulting on behalf of Genesys, December 2017.
About AKYTA AKYTA is a full-carrier operational consulting and again-office options issuer made from committed and passionate people who love solving problems for our customers. Our consumers latitude from Fortune 500 agencies to rising business leaders. We deliver clear, actionable insights with the ability to operationalize managed functions that prevail in riding down prices, enabling increase, and minimizing possibility. At AKYTA, we are operators first who're committed to supplying excellence in every little thing we do. seek advice from us at www.AKYTA.com.
About Entrust energy Entrust energy is a retail energy enterprise committed to supplying electricity and natural gas to buildings and organizations in deregulated markets during the U.S. We differentiate ourselves through constantly featuring first-type, pleasant consumer experiences and aggressive and fascinating products. Put effortlessly, we are individuals serving individuals, offering personalised service with the upmost recognize that our consumers deserve. discuss with www.entrustenergy.com.
About Genesys Genesys® powers more than 25 billion of the realm's most efficient consumer experiences each and every year. Our success comes from connecting worker and consumer conversations on any channel. each day, eleven,000 corporations in more than a hundred nations have confidence our #1 customer journey platform to drive superb business consequences and create lasting relationships. Combining the best of know-how and human ingenuity, we construct solutions that reflect herbal verbal exchange and work the style you think. Our industry-leading options foster genuine omnichannel engagement as a result of they operate equally well throughout channels, on-premises and in the cloud. event conversation as it should be: fluid, instinctive and profoundly empowering. discuss with genesys.com on Twitter, fb, YouTube, LinkedIn and the Genesys blog.
©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys emblem, and Genesys PureCloud are trademarks and/or registered logos of Genesys. All different company names and emblems may well be registered trademarks or trademarks of their respective companies.
Contacts: AkytaTori Plouffe, Coordinator contact@akyta.com 888-388-3304
Rachel FaulknerPublic family members Director Genesysrachel.faulkner@genesys.com +1 317-715-8109
Lisa HawesSterling Communicationsgenesys@sterlingpr.com +1 408-395-5500
source Genesys
connected linkshttp://www.genesys.com
Cloud-based consumer event solution is without doubt one of the quickest-transforming into SaaS structures ever reported
in the first three quarters of 2018, Genesys® reported record momentum for the PureCloud platform, a unified, all-in-one consumer engagement and enterprise communications answer.
In Australia and New Zealand, the company boosted PureCloud earnings through just about one hundred% and customer wins grew with the aid of very nearly 200%, in comparison with the identical duration ultimate year. Genesys signed offers with more than 500 purchasers globally, making PureCloud some of the quickest-growing to be utility as a service (SaaS) systems in the marketplace nowadays.
With a confirmed return on investment (ROI) nearing 600%*, leading manufacturers of all sizes are making a choice on PureCloud to steer clear of high upfront funding for hardware and application linked to on-premise options. The cloud answer allows for agencies to interact with their customers by way of voice, web chat, email and textual content.
agencies including Accordo New Zealand, Westpac New Zealand, The Warehouse neighborhood, Fonterra, 86 four hundred, stronger bank and O’Brien Glass have made the circulate to PureCloud, joining overseas organisations similar to Actavo, ARS, Asistencia Boliva, BookIt.com, Butterball, company Nurse, Entrust power, Flex Gestão de Relacionamentos S.A., Kenkou Communications (RIZAP community), performance fitness technology, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, and many more.
A pass-business answer for consumer Conversations
in the past 12 months, over half of all new valued clientele selected Genesys PureCloud, across the three basic offerings. here's due to its ease of use, brief deployment and scalability. moreover, there has been marked momentum amongst organisations, with a 330% enhance in new customer wins with very massive establishments, including a multi-million-dollar take care of one of the crucial world’s leading ridesharing companies. certainly, there’s been marked growth within the variety of deals received in the public sector (600%) and travel/tourism industry (300%).
PureCloud’s world footprint has elevated unexpectedly. North america and Latin the usa have skilled double-digit raises; while wins in Europe, the middle East, Africa and Asia Pacific have climbed very nearly 200% every. This growth is due partially, to the deployment of the Amazon net capabilities Cloud in Germany, the enlargement of PureCloud’s internet-based telephony provider in 4 new markets, and the solution’s transforming into ecosystem of strategic reseller partners. truly, PureCloud partners account for almost 50% of utility revenue this 12 months by myself.
“There’s no denying PureCloud is experiencing explosive boom,” talked about Olivier Jouve, govt vp of PureCloud at Genesys. “Smaller, speedy-transforming into enterprises with restricted resources love PureCloud as a result of its simplicity and value-effectiveness. giant, world organizations applaud it for its countless scalability and the flexibility of its public API. And no matter the size – everyone concurs – it simply gets the job completed.”
Getting more advantageous all of the Time
presently, PureCloud manages a normal of more than 3 million conversations per day and 4 billion API calls a month for groups worldwide across each business. New aspects and capabilities are released to the PureCloud platform every week, with essentially a hundred thirty this year to date.
a few highlights consist of:
Analytics: New filter, save and export capabilities deliver purchasers with nearly limitless methods to view, filter and refine facts.
Digital: help offered for SMS text interactions, fb Messenger, LINE, and Twitter.
workforce administration: the primary-ever AI-powered automated forecasting and scheduling service for contact centres generates results with confirmed accuracy of ninety five%-97%.
Embeddable Framework: the use of this essential plug-and-play framework, now the PureCloud person interface can be embedded into third birthday party functions, reminiscent of a customer relationship management (CRM) device.
top class customer purposes for the PureCloud platform: greater than 60 PureCloud integrations can be found, and over half of PureCloud purchasers are the use of one or greater. clients can also access a free trial of third-party premium customer purposes without delay throughout the Genesys AppFoundry, enabling consumers to move from installing to setup in lower than five minutes.
Launched globally in 2015, the PureCloud platform is bendy, open, feature-wealthy, and constructed for fast innovation, presenting firms with a future-proof solution for right now scaling to meet customer growth.
currently, Genesys turned into regarded as a “chief” for its PureCloud platform in “The Forrester Wave™: Cloud Contact centers, Q3 2018” record. Forrester analysis, Inc., a leading global analysis and advisory company, looked at latest product offering, method, and market presence. down load your complimentary reproduction of The Forrester Wave: Cloud Contact centers, Q3 2018.
*A commissioned total financial have an impact on™ of Genesys PureCloud analyze performed via Forrester Consulting on behalf of Genesys, December 2017.
extra information: www.genesys.com/anz
-ends-
NOTES TO EDITORS
About Genesys
Genesys® powers more than 25 billion of the area’s most fulfilling consumer experiences each yr. Our success comes from connecting worker and client conversations on any channel. each day, 11,000 businesses in additional than a hundred nations believe our #1 client event platform to power terrific enterprise effects and create lasting relationships. Combining the better of know-how and human ingenuity, we construct solutions that replicate natural communication and work the way you consider. Our trade-main solutions foster actual omnichannel engagement as a result of they perform equally smartly throughout channels, on-premises and in the cloud. event conversation as it should be: fluid, instinctive and profoundly empowering. discuss with genesys.com on Twitter, fb, YouTube, LinkedIn and the Genesys blog.
©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, Genesys PureCloud are emblems and/or registered emblems of Genesys. All other company names and emblems may be registered trademarks or logos of their respective agencies.
Media contacts
Australia:
Elizabeth Williams, community Account Director ZADRO elizabeth@zadroagency.com.au +61 2 9212 7867 +61 411 201 354
Julie Donovan, Senior Account manager ZADRO julie@zadroagency.com.au +61 29212 7867 +sixty one 410 510 080
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Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services
What: Releases 2019 – 2020 Workforce Management Product and Market Report
When: Today, 27 March 2019
Where: Available at the DMG Consulting online store
Background:
DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Workforce Management Product and Market Report. DMG’s twelfth annual report on workforce management (WFM) delivers an incisive and comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. The Report is designed to help organizations select the right solution, technology, functionality and partner to meet their existing and future front- and back-office WFM needs.
Flex scheduling, agent self-service and adaptive real-time scheduling are the new standard of WFM. The WFM vendors are investing in delivering new and enhanced methods to improve the accuracy of forecasting and scheduling for omni-channel, multi-skill and blended environments. Many of these new algorithms leverage AI technologies and are optimized for each discrete channel. Leading WFM solutions have re-imagined the traditional fixed-shift staffing paradigm and utilize flex scheduling, which empowers agents to create and manage their own schedule via self-service portals. Adaptive real-time scheduling is being used to address the intraday challenges of volatile demand and fluctuating resources. It re-forecasts intervals for the remainder of the day, determines the required skills and resources to address new projections, and automates the required scheduling changes to “acquire” or dismiss resources.“The WFM sector has undergone a dramatic transformation,” said Donna Fluss, President of DMG Consulting. “The key differences between ’old school’ and ’new wave’ WFM are flexibility, mobility, enablement and automation.” The WFM market is performing extremely well, and DMG expects it to continue to grow at a strong rate even though it is a mature market. DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. However, it is possible that the rate of growth could be substantially higher if back-office and branch/retail implementations accelerate.
The 2019 – 2020 Workforce Management Product and Market Report provides an in-depth analysis of the contact center WFM market, the competitive landscape, market trends and challenges, vendors, product suites, technology and innovation. It provides an insightful analysis of how WFM is being re-engineered to meet the complex requirements of today’s omni-channel, virtualized contact center environments, consumers’ rising expectations and the demands of the modern workforce. The Report provides an analysis of WFM market activity as well as 5-year market projections. Six leading and contending vendors are featured in the Report: Aspect, Calabrio, Genesys, NICE, Teleopti and Verint. To learn more about the Report, read the full abstract including the table of contents. To order, visit www.dmgconsult.com.
About DMG Consulting LLC
DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. We are a strategic advisor to end users and vendors, large and small, and the financial community. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.
DMG Consulting is the leading provider of industry research for many contact center, back-office and analytics IT markets, including: Workforce Optimization, Workforce Management, Speech Analytics, Text Analytics, Desktop Analytics, Robotic Process Automation, Customer Journey Analytics, Contact Center Performance Management, Knowledge Management, Gamification, Enterprise Feedback Management/Surveying, Cloud-Based Contact Center Infrastructure, Outbound Solutions, Voice Biometrics, Intelligent Virtual Agents, Interactive Voice Response Systems and Unified Communications. For more information, visit www.dmgconsult.com.
DMG Consulting LLC6 Crestwood DrWest Orange, NJ 07052
Contact: Deborah NavarraDMG Consulting LLC1 Wayaawi AveBayville, NY 11709516-628-1098deborah.navarra@dmgconsult.com
This release was published on openPR.
NEW YORK, April 30, 2018 /PRNewswire/ -- Miratech Group, a global IT services and consulting company, is proud to announce the launch of two new Genesys solutions at CX18, the industry's premier customer experience event, taking place May 1-4 in Nashville, Tennessee.
As a Bronze sponsor for the third year in a row, Miratech will be presenting two new Genesys extensions, Miratech CyberCX and Miratech InsightCX, with live demos of the latter.
Miratech CyberCX is a unique service that enables Genesys customers to identify cyber threats during Genesys set-up and operation, and provides an actionable roadmap on how to harden their platform in six key areas.
Miratech InsightCX is a Business Intelligence service for Genesys Workforce Management (WFM) that enables Genesys customers to create custom WFM reports in a matter of minutes. Plus users can now consolidate their WFM reporting data in SAP BI, along with Genesys Interactive Insights (GI2) reports – all in one place – a feature any Genesys WFM customer wants.
Miratech has been a trusted Genesys services provider to many Forbes Global 500 and 1000 companies since 2000. The company operates the largest Genesys competence center, with over 200 dedicated engineers and consultants worldwide.
The conference will be held at Gaylord Opryland Resort & Convention Center. Miratech will be exhibiting at booth #25, Partner Pavilion, and will be running live demos of InsightCX at 2:00 PM and 4:30 PM on May 2 and 3.
Contact for MediaStewart Christ, Miratech Group, Senior Vice President, North AmericaTel: +1 202 470 0845, e-mail: marketing@miratechgroup.com
About MiratechMiratech is a global IT services and consulting company that enables large and midsize multinational organizations to achieve their strategic business goals by providing dedicated high performing technology teams that design and support both operational and client-facing solutions.
About GenesysGenesys® powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
View original content:http://www.prnewswire.com/news-releases/miratech-set-to-launch-two-new-genesys-solutions-at-cx18-300639223.html
SOURCE Miratech
Copyright (C) 2018 PR Newswire. All rights reserved
SAN FRANCISCO, Nov. 19, 2018 /PRNewswire/ -- With nearly 1,300 customers to date, Genesys® (www.genesys.com) reports record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers and boosted PureCloud revenue nearly 130% compared with the same period last year. This makes PureCloud one of the fastest-growing Software as a Service (SaaS) platforms on the market today.
With a proven return on investment (ROI) nearing 600%*, leading brands of all sizes are choosing PureCloud to avoid the high upfront investment for hardware and software associated with on-premises solutions. The cloud solution enables businesses to engage with their customers via voice, web chat, email and text.
Several brands in North America recently made the move to PureCloud, including Butterball, BookIt.com, Company Nurse and Performance Health Technology, among others. Additional companies from around the globe also selected the PureCloud platform, such as Accordo NZ, Actavo, ARS, Asistencia Bolivar, 86 400, Entrust Energy, Flex Gestão de Relacionamentos S.A., Fonterra, Greater Bank, Kenkou Communications (RIZAP GROUP), O'Brien Glass, Pfizer Japan, Postcode Lottery, QuinStreet Brazil, Seguros Bolivar, The Warehouse Group, Westpac New Zealand, and many more.
A Cross-Industry Solution for Customer ConversationsIn the past year, more than half of all new logos across the three primary Genesys offers were PureCloud due to its ease of use, quick deployment and scalability. In addition, there has been marked momentum among enterprises, with a 330% increase in new customer wins with very large organizations, including a multi-million-dollar deal with one of the world's leading ridesharing companies. Notably, there's been marked growth in the number of deals won in the public sector (600%) and travel/tourism industry (300%).
PureCloud's global footprint has expanded rapidly. North America and Latin America have experienced double-digit increases while wins in Europe, the Middle East, Africa and Asia Pacific have climbed nearly 200% each. This growth is due in part to the deployment of the Amazon Web Services Cloud in Germany, the expansion of PureCloud's internet-based telephony service in four new markets, and the solution's growing ecosystem of strategic reseller partners. In fact, PureCloud partners account for nearly 50% of software sales this year alone.
"There's no denying PureCloud is experiencing explosive growth," said Olivier Jouve, executive vice president of PureCloud at Genesys. "Smaller, fast-growing organizations with limited resources love PureCloud because of its simplicity and cost-effectiveness. Large, global enterprises applaud it for its infinite scalability and the flexibility of its public API. And no matter the size – everyone agrees – it just gets the job done."
Getting Better All the TimeCurrently, PureCloud manages an average of more than 3 million conversations per day and 4 billion API calls a month for businesses around the world across every industry. New features and capabilities are released to the PureCloud platform every week, with nearly 130 this year to date.
A few highlights include:
Launched globally in 2015, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organizations with a future-proof solution for quickly scaling to meet customer growth.
Recently, Genesys was recognized as a "Leader" for its PureCloud platform in "The Forrester Wave™: Cloud Contact Centers, Q3 2018" report. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Download your complimentary copy of The Forrester Wave: Cloud Contact Centers, Q3 2018.
*A commissioned Total Economic Impact™ of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017.
About Genesys Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, Genesys PureCloud are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
Rachel FaulknerPublic Relations Director Genesysrachel.faulkner@genesys.com +1 317-715-8109
Lisa HawesSterling Communicationsgenesys@sterlingpr.com +1 408-395-5500
SOURCE Genesys
Related Linkshttp://www.genesys.com
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