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EX0-117 - ITIL Foundation(2011) - Dump Information

Vendor : Exin
Exam Code : EX0-117
Exam Name : ITIL Foundation(2011)
Questions and Answers : 238 Q & A
Updated On : February 21, 2019
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EX0-117 ITIL Foundation(2011)

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EX0-117 exam Dumps Source : ITIL Foundation(2011)

Test Code : EX0-117
Test Name : ITIL Foundation(2011)
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Q&A : 238 Real Questions

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Exin ITIL Foundation(2011)

what's ITIL? Your e-book to the IT Infrastructure Library | killexams.com Real Questions and Pass4sure dumps

what's ITIL?

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of most efficient practices for supplying IT capabilities. ITIL has gone through a few revisions in its background and presently contains 5 books, each and every masking a lot of procedures and levels of the IT service lifecycle. ITIL’s systematic approach to IT service administration can help groups control chance, enhance client relations, set up within your means practices, and construct a sturdy IT environment that allows for for increase, scale and change.

Developed by using the British govt's relevant computer and Telecommunications company (CCTA) throughout the Nineteen Eighties, the ITIL first consisted of greater than 30 books, developed and launched over time, that codified gold standard practices in assistance expertise amassed from many sources (including providers' gold standard practices) all over. IBM, as an instance, says that its 4-extent sequence on techniques-management ideas, A management equipment for tips systems, generic as the Yellow Books, offered a must-have input into the customary ITIL books.

In April 2001, CCTA, along with a number of other agencies, have been rolled into the office of executive Commerce (OGC), which is now generic as the cupboard workplace. The OGC adopted the challenge as a part of its mission to work with the U.okay. public sector as a catalyst to achieve effectivity, value for cash in industrial activities, and greater success within the delivery of programs and tasks.

The goal wasn't to create a proprietary product that may well be commercialized; quite, it was to accumulate premier practices that could support with what the executive recognized became an expanding dependence within the govt on IT combined with a painful lack of typical strategies that have been expanding fees and permitting mistakes to perpetuate. It right now grew to become apparent that distributing these optimum practices would profit each public and personal-sector corporations.

through the years, ITIL's credibility and utility became identified, and in 2005 its practices contributed to and aligned with the ISO/IEC 20000 service management standard, the primary foreign standard for IT carrier management; it's in line with British general BS15000.

seeing that 2013, ITIL is owned by Axelos — a joint venture between the cupboard office and Capita. Axelos offers businesses the license to use the ITIL framework, while managing updates and technique changes. besides the fact that children, to use ITIL internally, groups shouldn't have a license. ITIL v3 changed into released in 2011, under the cupboard workplace, bringing updates to the 2007 edition posted under OGC.

In 2018, Axelos announced ITIL four – a huge overhaul to the whole framework and the largest alternate on the grounds that ITIL v3 become published in 2007. ITIL four, which began rolling out in Q1 of 2019, presents a greater agile, bendy and customizable version of ITIL it is updated for contemporary groups. The newest version encourages less siloes, more collaboration, verbal exchange across the total business and integrating agile and DevOps into ITSM recommendations.

What's in the ITIL?

The ITIL has passed through a number of revisions in its historical past. The long-established 30 books of the ITIL had been first condensed in 2000 (when ITIL V2 was launched) to seven books, each wrapped around an aspect of IT administration. Later, the ITIL Refresh mission in 2007 consolidated the ITIL to five volumes consisting of 26 method and capabilities – this is spoke of because the ITIL 2007 version. In 2011, another replace — dubbed ITIL 2011 — become published beneath the cabinet office. The 5 volumes remained, and ITIL 2007 and ITIL 2011 remained identical.

ITIL four, which become released in 2019, maintains the equal focus on automating tactics, enhancing provider management and integrating the IT department into the enterprise. youngsters, it also updates the framework to accommodate and reply to contemporary expertise, tools and application. seeing that ITIL’s last replace, the IT branch has grown to turn into vital to every enterprise and the brand new framework contains this by means of being more agile, bendy and collaborative.

ITIL 4 carries 9 guiding ideas that have been adopted from the most fresh ITIL Practitioner examination, which covers organizational exchange management, communique and size and metrics. These principles consist of:

  • focus on cost
  • Design for adventure
  • start where you are
  • Work holistically
  • development iteratively
  • study directly
  • Be clear
  • Collaborate
  • preserve it standard
  • The most up-to-date version of ITIL focuses on enterprise lifestyle and integrating IT into the overall business constitution. It encourages collaboration between IT and other departments, principally as other enterprise devices increasingly count on know-how to get work carried out. ITIL four also emphasizes customer feedback, on the grounds that it’s easier than ever for groups to have in mind their public belief, consumer satisfaction and dissatisfaction.

    For extra tips on the merits of the newest edition of ITIL, see “ITIL 4: ITSM gets agile.”

    How do I put ITIL into practice?

    ITIL is a collection of e-books, but basically going on a reading binge might not enhance your IT operations. First, you ought to wrap your mind across the ideas and then get workforce buy-in. Getting some IT personnel to adopt new approaches may also be like herding cats, but there are tools that can assist.

    together with the ITIL comes a whole suite of consulting, practising and certification features. From the early 1990s, certifications had been administered via two impartial bodies: EXIN and ISEB, counting on your location. both bodies fashioned an alliance at the end of 2006 to further IT provider management.

    due to the fact that 2014, Axelos is the proprietor of the ITIL personnel certification and exams are administered by way of approved practising corporations (ATOs). Accreditations are administered through Strategic Examination Institutes (EIs). EIs deserve to be permitted without delay by Axelos with the intention to offer accreditation to ATOs.

    before implementing ITIL at your companies, there are a few questions make sure to answer, such as what complications your organization is making an attempt to clear up and what's your path to chronic provider development.

    For a deeper examine inserting ITIL into practice, see "7 inquiries to ask before enforcing ITIL" and "a way to get all started with ITIL."

    what is ITIL certification and is it value it?

    The ITIL v3 certification scheme prior to now consisted of five ranges: basis, Practitioner, Intermediate, knowledgeable and grasp. every stage required a much better depth of potential and understanding of ITIL. The certification scheme below ITIL 4 has been streamlined to consist of the ITIL basis and the ITIL master exams. The ITIL foundation exam has two paths, ITIL Managing expert (MP) or ITIL Strategic leader (SL), which each have their personal modules and checks.

    The ITIL Managing expert (MP) exam is designed for IT practitioners who're involved with technology and digital groups all the way through the firm, no longer simply in the IT department. This route will train gurus every thing they should learn about operating a success IT initiatives, groups and workflows.

    Modules encompass:

  • ITIL expert – Create, carry and aid
  • ITIL professional – force Stakeholder value
  • ITIL specialist – high speed IT
  • ITIL Strategist – Direct, Plan & improve
  • The ITIL Strategic chief (SL) exam is designed for people that deal with “all digitally enabled features,” and never just those that fall beneath IT operations. This direction focuses on how expertise directs enterprise strategy and the way IT plays into that.

    Modules encompass:

  • ITIL Strategist – Direct, Plan & increase
  • ITIL leader – Digital & IT method
  • each paths can lead to the ITIL grasp exam, which is the highest degree of certification you could obtain with ITIL four.

    For those already in the core of working against a ITIL v3 certifications, credits will switch over to the new certifications. Axelos recommends that every one ITIL certification candidates continue the path in opposition t ITIL master.

    For in-depth evaluation of ITIL certification, see "What ITIL certifications suggest to your IT administration practices."

    How can ITIL enrich my business's business performance?

    A smartly-run IT company that manages chance and maintains the infrastructure buzzing now not simplest saves money, but it surely additionally allows for the business americans to do their jobs greater simply. for example, brokerage company Pershing decreased its incident response time with the aid of 50 percent in the first 12 months after restructuring its service desk in line with ITIL instructions, enabling clients with complications to get returned to work a whole lot more promptly.

    ITIL gives a scientific and skilled method to the management of IT provider provision, and offers the following benefits:

  • decreased IT costs
  • superior IT capabilities by utilizing proven optimum observe techniques
  • improved client pride through a extra expert strategy to carrier beginning
  • requirements and suggestions
  • superior productiveness
  • more suitable use of capabilities and adventure
  • stronger beginning of third-celebration capabilities in the course of the specification of ITIL or BS15000 because the commonplace for carrier start in capabilities procurements
  • in line with Axelos, ITIL can additionally assist companies enhance services through:

  • assisting organizations control chance, disruption and failure
  • strengthening customer relations by using “offering productive capabilities that meet their needs”
  • establishing within your budget practices
  • constructing a solid atmosphere that nonetheless allows for for growth, scale and change.
  • For a deeper look at a way to get the most from ITIL, see "5 steps to a success ITIL adoption."

    what is going to ITIL cost?

    Getting all started involves the buy of the ITIL either as hardcopy, PDF, ePub or through a web subscription at once from Axelos. Then there's the cost of training, which fluctuates each and every year. The course leading to the initial foundation certificates typically runs for two days, and courses resulting in bigger certifications may also be a week or extra.

    Add to that the inevitable cost of re-engineering some strategies to conform to ITIL instructions, and adjustment of help desk or different application to trap the tips you want for tracking and generating metrics.

    there's, incidentally, no such component as "ITIL-compliant" software; the ITIL is a framework, no longer a typical. Some support desk and management application has been engineered with ITIL practices in mind, although, and so will lend themselves better to teams working inside the framework.

    Examples of application and services designed with ITIL and ITSM in intellect consist of:

  • Samange: presents carrier desk automation with the ITIL framework in intellect
  • InvGate service Desk: an internet-primarily based ITIL-in a position carrier that boasts a person-friendly interface
  • ManageEngine ServiceDesk Plus: net-primarily based assist desk and asset management software it truly is attainable in an ITIL edition
  • imaginative and prescient Helpdesk: A multifunction provider desk answer with ITIL integration
  • How long will an ITIL challenge take?

    ITIL is not a "project"; it's an ongoing adventure to increase IT carrier management. most effective practices should be baked into everything, and that they should evolve because the commercial enterprise evolves. With IT staff buy-in, adjustments can begin once group of workers are knowledgeable, and a few outcomes should still be obvious inside weeks or months. manner adjustments do take time, despite the fact, as entrenched unhealthy practices are rooted out and modified (and, probably, staff adjustments occur), but many organizations have pronounced vast rate reductions after their first 12 months.

    To get a more robust idea of what it will take to adopt and enforce ITIL, you can browse through case studies on the Axelos web page. contemporary case studies include agencies like Sony and Disney — two companies with big IT operations to control.

    What mark downs can i predict?

    corporations and public sector agencies that have effectively applied ITIL most desirable practices document huge mark downs.

    for example, in its merits of ITIL paper, crimson Elephant reports that Procter and Gamble saved about $500 million over four years via decreasing help desk calls and enhancing working approaches. Nationwide assurance performed a forty p.c reduction in equipment outages and estimates a $4.3 million ROI over three years, and Capital One reduced its "company critical" incidents with the aid of 92 p.c over two years. After three years of ITIL implementation, wooded area products business MeadWestvaco claimed to have eradicated greater than $100,000 yearly in IT protection contracts and recognized a ten p.c profit in operational balance because of ITIL.

    with out buy-in and cooperation from IT personnel, youngsters, any implementation is bound to fail. Bringing ultimate practices into a firm is as much a PR job because it is a technical activity.

    different criticisms consist of the fact that it’s not possible to plot for every failure, adventure or incident so it’s now not an actual science. in reality, you won’t recognize the exact ROI on ITIL unless you put in force it inside your organization and use it comfortably. eventually, since ITIL is a framework, it could actually best be as a success as corporate purchase-in allows for. Embracing certifications, practising and investing in the shift will aid increase the chances of success and mark downs.


    Thomson NETg Introduces EXIN accredited ITIL(R) working towards in the U.S. for basis certificates in IT service management | killexams.com Real Questions and Pass4sure dumps

    SCOTTSDALE, Ariz., Dec. 19 /PRNewswire/ -- To help meet the growing demand for pleasant information know-how Infrastructure Library (ITIL(R)) working towards, Thomson NETg will free up a five-half EXIN accredited e-studying sequence for you to result in the foundation certificates in IT service management.

    As a part of this providing, Thomson NETg has entered into a strategic settlement with Plexent, an IT service management company, to give mentoring help through ITIL(R) certified Managers. via this assist, freshmen can pose questions by means of electronic mail to licensed ITIL(R) mentors throughout or after their training.

    ITIL(R), a library of confirmed optimum practices for IT capabilities, has been adopted with the aid of many businesses international and is now recognized as the global typical for IT carrier management. ITIL(R) consists of a comprehensive description of the procedures worried in managing IT infrastructures.

    "companies have develop into more and more aware of the value of aligning IT provider start with their business's dreams," says Clint Everton, president of Thomson NETg. "We're very excited so as to add this globally identified certification software to our wide IT discovering offering."

    The number of ITIL certifications administered every yr correlates with ITIL's adoption. according to EXIN, in 2005, it had administered approximately a hundred and seventy,000 ITIL certifications to-date worldwide. more than one hundred fifty,000 of the checks administered have been at the Foundations Certification stage.

    "This powerful strategic relationship gives Thomson NETg college students with entry to specialists who have finished the highest ITIL(R) certification standard," says Gordon Brown, president of Plexent. "Our ITIL(R) experts have adventure working with probably the most world's most forward-considering IT agencies."

    Thomson NETg's ITIL(R) collection is intended for professionals involved in the delivery or assist of IT functions and features here courses:

    82221 -- ITIL -- Overview of ITIL(R) and IT service management 82222 -- ITIL -- service degree, Availability, and safety administration 82223 -- ITIL -- capability, IT Financing, and Continuity administration 82224 -- ITIL -- provider Desk, Configuration, and Incident management 82225 -- ITIL -- difficulty, exchange, and free up management in regards to the Thomson organization and Thomson NETg

    The Thomson service provider (http://www.thomson.com/), with 2005 revenues of about $eight.forty billion, is a world chief in offering integrated counsel solutions to enterprise and professional consumers. Thomson gives price-delivered guidance, application tools and functions to more than 20 million clients within the fields of legislation, tax, accounting, economic services, larger training, reference counsel, company e-gaining knowledge of and assessment, scientific research and healthcare. With operational headquarters in Stamford, Conn., Thomson has greater than forty,000 personnel and gives features in approximately a hundred thirty international locations. The service provider's ordinary shares are listed on the long island and Toronto inventory exchanges (NYSE: TOC; TSX: TOC).

    Thomson NETg (http://www.netg.com/) offers potent abilities on demand to the world business, helping to align people, strategies and priorities at increasingly excessive levels. Its breadth and flexibility of potential supplies, along with greater than 35 years of commercial enterprise empowerment event, helps agencies of all sizes to efficiently control change, transform operations and exceed bottom-line expectations. Thomson NETg: expertise Now.

    About Plexent

    Plexent (http://www.plexent.com/) is a leading issuer of highbrow Property, itDNA(R), servicing Fortune 500 corporations, medium-sized businesses, government organizations and other companies. Drawing extensively on event in tips technology and the gold standard practices present in ITIL(R), Plexent's offerings span IT provider administration; consulting, practising and building, intellectual property and enterprise expertise services.

    in accordance with ITIL(R), ISO, and CMMI(R) standards, itDNA(R) allows valued clientele to take manage of their environment by way of defining the "what, why, and the way," of their enterprise and technical approaches. The Plexent mannequin defines, organizes, and categorizes the many most effective practices, materials, traits, and metrics concerned in managing complicated, allotted computing environments.

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    CONTACT: Lindsay Brown, Director, Public members of the family, Thomson LearningCorporate Communications, +1-203-539-8634, [email protected], orMelissa Ondo, Sr. Mgr. marketing, Thomson NETg, +1-480-315-4066,[email protected]

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    New Horizons of Minnesota Releases IT service management training to assist shoppers Take advantage of ITIL v3 | killexams.com Real Questions and Pass4sure dumps

    by means of PR Newswire

    Article rating:

    August 17, 2007 05:20 PM EDT

    Reads:

    543

    MINNEAPOLIS, Aug. 17 /PRNewswire/ -- New Horizons of Minnesota nowadays introduced new training and curriculum to assist IT companies implement the lately released IT Infrastructure Library (ITIL) provider administration practices, referred to as ITIL v3. ITIL v3 is a framework of world IT administration top-rated practices focused on the management of IT service methods across the finished service administration lifecycle.

    When ITIL v2 got here out in 1999, it grabbed the attention of visionary personnel looking to make a difference in how they ran their IT departments in Minnesota. Supported by means of their corporations, these authorities grew to become leaders in ITIL adoption within the U.S. corporate sector. consequently, the first itSMF (IT carrier administration forum) native pastime neighborhood in the U.S. turned into determined in Minnesota where it remains robust nowadays.

    New Horizons of Minnesota has been a pacesetter in bringing ITIL schooling to the Minnesota market and beyond. This holds true for the brand new ITIL v3 Refresh. Combining inside academic advantage in ITIL with v2 accreditation from ISEB and EXIN, New Horizons of Minnesota changed into in a position to acquire ITIL v3 material early to delivery developing curriculum to meet market and partner demand when the transition from ITIL v2 to v3 took region.

    New Horizons of Minnesota gave precise practitioners of ITIL the first look at the education offerings before making them publicly accessible. This series of first look beta courses was developed with superb yet positive feedback from specific college students.

    "The instructor changed into charismatic, a professional and fun. I felt each he and the path had been remarkable and that i admire that New Horizons of Minnesota asks for key consumer comments when bringing forth offerings. I perceive ITIL v3 as very wonderful to organizations because of the assorted business focus and tie-ins," mentioned Jean Ritala, IT support services supervisor for Mystic Lake on line casino and former President of itSMF country.

    New Horizons of Minnesota is now prepared to share the resulting high quality curriculum and classes with others. "i will be able to actually say that once it involves working complicated for his or her college students, New Horizons of Minnesota is a pacesetter. They all the time take the approach of what's within the surest hobby for the scholar and the groups they symbolize. If it means servicing their purchasers superior or becoming a much better accomplice, i know that New Horizons of Minnesota aren't afraid to take risks or spoil new floor and in return share their potential and services with others," mentioned Michael P. McLaughlin, US Regional supervisor for EXIN united states.

    New Horizons of Minnesota is one of the first working towards providers to offer ITIL v3 Bridge Certification lessons that IT experts on the differences between v2 and v3. The courses are available now and are within the procedure of being submitted for accreditation. additionally available are the ITIL v3 service management recognition course and the ITIL v3 basis with Simulation Certification.

    About New Horizons computer researching facilities of Minnesota

    New Horizons desktop getting to know centers of Minnesota is headquartered in Edina, Minnesota, and operates as an independently owned franchise of new Horizons computer researching centers, Inc.

    New Horizons of Minnesota is the largest computing device working towards company in the Midwest offering valued clientele imaginitive schooling on chopping-area competencies for ITIL, IT, Developer and business experts. Our world-class instructors train the knowledge obligatory to boost worker and organizational productivity to maximise know-how investments.

    For greater tips please talk over with http://www.newhorizonsmn.com/communities/ITILCom.aspx.

    New Horizons of Minnesota

    CONTACT: Leslie Kapocius, +1-952-896-6804, for brand new Horizons ofMinnesota

    internet site: http://www.newhorizonsmn.com/communities/ITILCom.aspx


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    ITIL Foundation(2011)

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    What is ITIL? Your guide to the IT Infrastructure Library | killexams.com real questions and Pass4sure dumps

    What is ITIL?

    The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

    Developed by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s, the ITIL first consisted of more than 30 books, developed and released over time, that codified best practices in information technology accumulated from many sources (including vendors' best practices) around the world. IBM, for example, says that its four-volume series on systems-management concepts, A Management System for Information Systems, known as the Yellow Books, provided vital input into the original ITIL books.

    In April 2001, CCTA, along with several other agencies, were rolled into the Office of Government Commerce (OGC), which is now known as the Cabinet Office. The OGC adopted the project as part of its mission to work with the U.K. public sector as a catalyst to achieve efficiency, value for money in commercial activities, and improved success in the delivery of programs and projects.

    The goal wasn't to create a proprietary product that could be commercialized; rather, it was to gather best practices that could assist with what the government recognized was an increasing dependence within the government on IT combined with a painful lack of standard procedures that were increasing costs and allowing errors to perpetuate. It quickly became apparent that distributing these best practices would profit both public and private-sector organizations.

    Over the years, ITIL's credibility and utility became recognized, and in 2005 its practices contributed to and aligned with the ISO/IEC 20000 Service Management standard, the first international standard for IT service management; it is based on British standard BS15000.

    Since 2013, ITIL is owned by Axelos — a joint venture between the Cabinet Office and Capita. Axelos gives businesses the license to use the ITIL framework, while managing updates and process changes. However, to use ITIL internally, organizations do not need a license. ITIL v3 was released in 2011, under the Cabinet Office, bringing updates to the 2007 version published under OGC.

    In 2018, Axelos announced ITIL 4 – a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4, which started rolling out in Q1 of 2019, offers a more agile, flexible and customizable version of ITIL that is updated for modern businesses. The latest version encourages less siloes, more collaboration, communication across the entire business and integrating agile and DevOps into ITSM strategies.

    What's in the ITIL?

    The ITIL has gone through several revisions in its history. The original 30 books of the ITIL were first condensed in 2000 (when ITIL V2 was launched) to seven books, each wrapped around a facet of IT management. Later, the ITIL Refresh Project in 2007 consolidated the ITIL to five volumes consisting of 26 process and functions – this is referred to as the ITIL 2007 edition. In 2011, another update — dubbed ITIL 2011 — was published under the Cabinet Office. The five volumes remained, and ITIL 2007 and ITIL 2011 remained similar.

    ITIL 4, which was released in 2019, maintains the same focus on automating processes, improving service management and integrating the IT department into the business. However, it also updates the framework to accommodate and answer to modern technology, tools and software. Since ITIL’s last update, the IT department has grown to become integral to every business and the new framework accommodates this by being more agile, flexible and collaborative.

    ITIL 4 contains nine guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication and measurement and metrics. These principles include:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple
  • The newest version of ITIL focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done. ITIL 4 also emphasizes customer feedback, since it’s easier than ever for businesses to understand their public perception, customer satisfaction and dissatisfaction.

    For more information on the benefits of the latest version of ITIL, see “ITIL 4: ITSM gets agile.”

    How do I put ITIL into practice?

    ITIL is a collection of e-books, but merely going on a reading binge won't improve your IT operations. First, you have to wrap your brain around the concepts and then get staff buy-in. Getting some IT personnel to adopt new procedures can be like herding cats, but there are tools that can help.

    Along with the ITIL comes a whole suite of consulting, training and certification services. From the early 1990s, certifications were administered by two independent bodies: EXIN and ISEB, depending on your location. The two bodies formed an alliance at the end of 2006 to further IT service management.

    Since 2014, Axelos is the owner of the ITIL personnel certification and exams are administered by Accredited Training Organizations (ATOs). Accreditations are administered by Strategic Examination Institutes (EIs). EIs need to be accredited directly by Axelos in order to offer accreditation to ATOs.

    Before implementing ITIL at your organizations, there are several questions you should answer, such as what problems your organization is trying to solve and what is your route to continual service improvement.

    For a deeper look at putting ITIL into practice, see "7 questions to ask before implementing ITIL" and "How to get started with ITIL."

    What is ITIL certification and is it worth it?

    The ITIL v3 certification scheme previously consisted of five levels: Foundation, Practitioner, Intermediate, Expert and Master. Each level required a stronger depth of knowledge and understanding of ITIL. The certification scheme under ITIL 4 has been streamlined to include the ITIL Foundation and the ITIL Master exams. The ITIL Foundation exam has two paths, ITIL Managing Professional (MP) or ITIL Strategic Leader (SL), which each have their own modules and exams.

    The ITIL Managing Professional (MP) exam is designed for IT practitioners who are involved with technology and digital teams throughout the organization, not just in the IT department. This path will teach professionals everything they need to know about running successful IT projects, teams and workflows.

    Modules include:

  • ITIL Specialist – Create, Deliver and Support
  • ITIL Specialist – Drive Stakeholder Value
  • ITIL Specialist – High Velocity IT
  • ITIL Strategist – Direct, Plan & Improve
  • The ITIL Strategic Leader (SL) exam is designed for those who deal with “all digitally enabled services,” and not just those that fall under IT operations. This path focuses on how technology directs business strategy and how IT plays into that.

    Modules include:

  • ITIL Strategist – Direct, Plan & Improve
  • ITIL Leader – Digital & IT Strategy
  • Both paths can lead to the ITIL Master exam, which is the highest level of certification you can achieve with ITIL 4.

    For those already in the middle of working towards a ITIL v3 certifications, credits will transfer over to the new certifications. Axelos recommends that all ITIL certification candidates continue the path towards ITIL master.

    For in-depth analysis of ITIL certification, see "What ITIL certifications mean to your IT management practices."

    How can ITIL improve my company's business performance?

    A well-run IT organization that manages risk and keeps the infrastructure humming not only saves money, but it also allows the business people to do their jobs more effectively. For example, brokerage firm Pershing reduced its incident response time by 50 percent in the first year after restructuring its service desk according to ITIL guidelines, allowing users with problems to get back to work much more quickly.

    ITIL provides a systematic and professional approach to the management of IT service provision, and offers the following benefits:

  • reduced IT costs
  • improved IT services through the use of proven best practice processes
  • improved customer satisfaction through a more professional approach to service delivery
  • standards and guidance
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third-party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurements
  • According to Axelos, ITIL can also help businesses improve services by:

  • helping businesses manage risk, disruption and failure
  • strengthening customer relations by “delivering efficient services that meet their needs”
  • establishing cost-effective practices
  • building a stable environment that still allows for growth, scale and change.
  • For a deeper look at how to get the most from ITIL, see "5 steps to successful ITIL adoption."

    What will ITIL cost?

    Getting started involves the purchase of the ITIL either as hardcopy, PDF, ePub or through an online subscription directly from Axelos. Then there's the cost of training, which fluctuates each year. The course leading to the initial Foundation Certificate typically runs for two days, and courses leading to higher certifications can be a week or more.

    Add to that the inevitable cost of re-engineering some processes to comply with ITIL guidelines, and adjustment of help desk or other software to capture the information you need for tracking and generating metrics.

    There is, by the way, no such thing as "ITIL-compliant" software; the ITIL is a framework, not a standard. Some help desk and management software has been engineered with ITIL practices in mind, however, and so will lend themselves better to teams working within the framework.

    Examples of software and services designed with ITIL and ITSM in mind include:

  • Samange: Offers service desk automation with the ITIL framework in mind
  • InvGate Service Desk: A web-based ITIL-ready service that boasts a user-friendly interface
  • ManageEngine ServiceDesk Plus: Web-based help desk and asset management software that is available in an ITIL edition
  • Vision Helpdesk: A multifunction service desk solution with ITIL integration
  • How long will an ITIL project take?

    ITIL is not a "project"; it's an ongoing journey to improve IT service management. Best practices have to be baked into everything, and they have to evolve as the enterprise evolves. With IT staff buy-in, changes can begin once staff are trained, and some results should be apparent within weeks or months. Process changes do take time, however, as entrenched bad practices are rooted out and modified (and, potentially, staff changes occur), but many companies have reported substantial savings after their first year.

    To get a better idea of what it will take to adopt and implement ITIL, you can browse through case studies on the Axelos website. Recent case studies include companies like Sony and Disney — two companies with massive IT operations to manage.

    What savings can I expect?

    Corporations and public sector organizations that have successfully implemented ITIL best practices report huge savings.

    For example, in its Benefits of ITIL paper, Pink Elephant reports that Procter and Gamble saved about $500 million over four years by reducing help desk calls and improving operating procedures. Nationwide Insurance achieved a 40 percent reduction in system outages and estimates a $4.3 million ROI over three years, and Capital One reduced its "business critical" incidents by 92 percent over two years. After three years of ITIL implementation, forest products company MeadWestvaco claimed to have eliminated more than $100,000 annually in IT maintenance contracts and recognized a 10 percent gain in operational stability thanks to ITIL.

    Without buy-in and cooperation from IT staff, however, any implementation is bound to fail. Bringing best practices into an organization is as much a PR job as it is a technical exercise.

    Other criticisms include the fact that it’s impossible to plan for every failure, event or incident so it’s not an exact science. In reality, you won’t know the exact ROI on ITIL until you implement it within your organization and use it effectively. Ultimately, since ITIL is a framework, it can only be as successful as corporate buy-in allows. Embracing certifications, training and investing in the shift will help increase the chances of success and savings.


    ITIL certification for DBAs – Part 2 | killexams.com real questions and Pass4sure dumps

    In my previous post I did my best explain a little bit what ITIL is and how important is for DBAs to understand better about this framework.

    Now let’s talk about how to get prepared to pass the ITIL foundations certification test. After spending quite some time researching about what was the best training path to take I figured out there was a few options.

    The most common approach:If you are lucky enough to get sponsorship from your current employer, there are multiple ITIL training providers that offers all-inclusive training packages in a formal classrooms.

    In some cases these training packages includes the certification exam to be taken on the 4th day; which in my opinion is a really great because you will have all the information still fresh in your mind.

    My approach:In case you autodidact, like me, you will find a great amount of free\paid resources you can use to best the ITIL certification test.

    Based on my research and personal experience I can recommend to use the following resources:

    Books:

  • ITIL Foundation Exam Study Guide by Liz Gallacher & Helen Morris (1st edition):This is an excellent book you case use to establish a base knowledge of ITIL for the foundation tests but be careful it does not cover all the areas evaluated in the exam.
  • Passing Your ITIL Foundation Exam: 2011 by Axelos:This is the official exam reference book and updated in line with the 2011 syllabus, this i s by far the best study aid you will find, it contains every single area (and more) evaluated on the exam. It also include some mockup exams you can use to get an idea of the difficulty of this exam.
  • Online IT training (videos)I have no question about how great these online trainings from Pluralsight and CBT nuggets are and how much they can help you to understand better all the concepts and scenarios described on the books.

    If I have to choose, in my opinion the two courses from Chris Ward are the best in any aspect, the scenarios are really easy to understand and the way he walk through all the topics is just great.

    ITIL Foundations by Lowell AmosITIL Foundation: Lifecycle Phases and Processes by Chris Ward

    ITIL Foundation (November 2016) with Keith BarkerITIL Foundation (June 2015) with Chris Ward

    Practice Exams:

  • AXELOS’ ITIL Foundation app (Android and iOS):This mobile\table application is the perfect complement to AXELOS’ book, it helps to identify any subject areas where you are still weak and focus study time and practice in those areas specifically. Once you see your results from the practice exams , you can select the area of the lifecycle you need more practice on.
  • iOSAndroid

  • Simply Learn exam preparation test:This is a free online source you can use to get an idea how you are progressing while studying for the certification exam. The questions are not that difficult but it will definitively helps you to practice. Go ahead a give it a try here.
  • Hopefully this post will guide you to choose the best option to pass the ITIL certification exam.Stay tuned for more DBA mastery tips.

    I am a very experienced multi platform Database Administrator (SQL Server, Azure SQL DB, Oracle and MySQL). I have more than 10 years of experience in the database administration field, working for large scale US based companies (multiple industries). I have multiple SQL Server certifications under my belt (MCP, MCTS, MCSA, MCSE), during my spare time I like to help others using the #SQLHelp hashtag in Twitter. I hope you find all the information/DBA tips shared in this blog useful


    ITIL 2011 Glossary | killexams.com real questions and Pass4sure dumps

    This app presents concepts, terms and definitions designed to aid communication in IT service management and related disciplines. It supports the terminology used in the various ITIL Foundation, ITIL Advanced, ITIL Master syllabi. This app completes words in ITIL 2011 glossary.

    Sidebar(as a list) Feature- Tap a word: Show description- Tap ABC indexes: Jump a section as you want.- Tap a magnifying glass icon: You can search a word.

    Description Feature- Show a description with a related word.- Pinch In/Out: Font size change- Long Tap: You can copy, search another dictionary and search internet.

    The glossary has been arranged in a single section of definitions ordered alphabetically. Some terms are preferred to other synonymous ones, in which case, the definition of the preferred term appears, with the synonymous ones referring to that. For example structural testing refers to white box testing. For synonyms, the “See” indicator is used. “See also” cross-references are also used. They assist the user to quickly navigate to the right index term.

    ITIL® is a registered trade mark of AXELOS Limited. Used under permission of AXELOS Limited. All rights reserved



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    BICSI [2 Certification Exam(s) ]
    BlackBerry [17 Certification Exam(s) ]
    BlueCoat [2 Certification Exam(s) ]
    Brocade [4 Certification Exam(s) ]
    Business-Objects [11 Certification Exam(s) ]
    Business-Tests [4 Certification Exam(s) ]
    CA-Technologies [21 Certification Exam(s) ]
    Certification-Board [10 Certification Exam(s) ]
    Certiport [3 Certification Exam(s) ]
    CheckPoint [41 Certification Exam(s) ]
    CIDQ [1 Certification Exam(s) ]
    CIPS [4 Certification Exam(s) ]
    Cisco [318 Certification Exam(s) ]
    Citrix [48 Certification Exam(s) ]
    CIW [18 Certification Exam(s) ]
    Cloudera [10 Certification Exam(s) ]
    Cognos [19 Certification Exam(s) ]
    College-Board [2 Certification Exam(s) ]
    CompTIA [76 Certification Exam(s) ]
    ComputerAssociates [6 Certification Exam(s) ]
    Consultant [2 Certification Exam(s) ]
    Counselor [4 Certification Exam(s) ]
    CPP-Institue [2 Certification Exam(s) ]
    CPP-Institute [1 Certification Exam(s) ]
    CSP [1 Certification Exam(s) ]
    CWNA [1 Certification Exam(s) ]
    CWNP [13 Certification Exam(s) ]
    Dassault [2 Certification Exam(s) ]
    DELL [9 Certification Exam(s) ]
    DMI [1 Certification Exam(s) ]
    DRI [1 Certification Exam(s) ]
    ECCouncil [21 Certification Exam(s) ]
    ECDL [1 Certification Exam(s) ]
    EMC [129 Certification Exam(s) ]
    Enterasys [13 Certification Exam(s) ]
    Ericsson [5 Certification Exam(s) ]
    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
    Exin [40 Certification Exam(s) ]
    ExtremeNetworks [3 Certification Exam(s) ]
    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
    Fortinet [13 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
    FSMTB [1 Certification Exam(s) ]
    Fujitsu [2 Certification Exam(s) ]
    GAQM [9 Certification Exam(s) ]
    Genesys [4 Certification Exam(s) ]
    GIAC [15 Certification Exam(s) ]
    Google [4 Certification Exam(s) ]
    GuidanceSoftware [2 Certification Exam(s) ]
    H3C [1 Certification Exam(s) ]
    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
    Hortonworks [4 Certification Exam(s) ]
    Hospitality [2 Certification Exam(s) ]
    HP [750 Certification Exam(s) ]
    HR [4 Certification Exam(s) ]
    HRCI [1 Certification Exam(s) ]
    Huawei [21 Certification Exam(s) ]
    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1532 Certification Exam(s) ]
    IBQH [1 Certification Exam(s) ]
    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
    IELTS [1 Certification Exam(s) ]
    IFPUG [1 Certification Exam(s) ]
    IIA [3 Certification Exam(s) ]
    IIBA [2 Certification Exam(s) ]
    IISFA [1 Certification Exam(s) ]
    Intel [2 Certification Exam(s) ]
    IQN [1 Certification Exam(s) ]
    IRS [1 Certification Exam(s) ]
    ISA [1 Certification Exam(s) ]
    ISACA [4 Certification Exam(s) ]
    ISC2 [6 Certification Exam(s) ]
    ISEB [24 Certification Exam(s) ]
    Isilon [4 Certification Exam(s) ]
    ISM [6 Certification Exam(s) ]
    iSQI [7 Certification Exam(s) ]
    ITEC [1 Certification Exam(s) ]
    Juniper [64 Certification Exam(s) ]
    LEED [1 Certification Exam(s) ]
    Legato [5 Certification Exam(s) ]
    Liferay [1 Certification Exam(s) ]
    Logical-Operations [1 Certification Exam(s) ]
    Lotus [66 Certification Exam(s) ]
    LPI [24 Certification Exam(s) ]
    LSI [3 Certification Exam(s) ]
    Magento [3 Certification Exam(s) ]
    Maintenance [2 Certification Exam(s) ]
    McAfee [8 Certification Exam(s) ]
    McData [3 Certification Exam(s) ]
    Medical [69 Certification Exam(s) ]
    Microsoft [374 Certification Exam(s) ]
    Mile2 [3 Certification Exam(s) ]
    Military [1 Certification Exam(s) ]
    Misc [1 Certification Exam(s) ]
    Motorola [7 Certification Exam(s) ]
    mySQL [4 Certification Exam(s) ]
    NBSTSA [1 Certification Exam(s) ]
    NCEES [2 Certification Exam(s) ]
    NCIDQ [1 Certification Exam(s) ]
    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [39 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
    Oracle [279 Certification Exam(s) ]
    P&C [2 Certification Exam(s) ]
    Palo-Alto [4 Certification Exam(s) ]
    PARCC [1 Certification Exam(s) ]
    PayPal [1 Certification Exam(s) ]
    Pegasystems [12 Certification Exam(s) ]
    PEOPLECERT [4 Certification Exam(s) ]
    PMI [15 Certification Exam(s) ]
    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
    Prince2 [6 Certification Exam(s) ]
    PRMIA [1 Certification Exam(s) ]
    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [134 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





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    Exin EX0-117 Exam (ITIL Foundation(2011)) Detailed Information



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