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EX0-117 - ITIL Foundation(2011) - Dump Information

Vendor : Exin
Exam Code : EX0-117
Exam Name : ITIL Foundation(2011)
Questions and Answers : 238 Q & A
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The definitive media library is the responsibility of:

  1. Facilities management

  2. Access management

  3. Request fulfillment

  4. Service asset and configuration management

Answer: D


What are the three service provider business models?

  1. Internal service provider, outsourced 3rd party and off-shore party

  2. Internal service operations provider, external service operations provider, shared service unit

  3. Internal service provider, external service provider, outsourced 3rd party

  4. Internal service provider, external service provider, shared service unit

Answer: D


Which of the following statements MOST correctly identifies the scope of design coordination activities?

  1. Only changes that introduce new services are included

  2. All changes are mandated to be included

  3. Only changes to business critical systems are included

  4. Any changes that would benefit the organization are included

    Answer: D

    QUESTION: 227

    Which of the following items would commonly be on the agenda for a change advisory board (CAB)?

    1. Details of failed changes

    2. Updates to the change schedule

    3. Reviews of completed changes

      1. All of the above

      2. 1 and 2only

      3. 2 and 3 only

      4. 1 and 3 only

        Answer: A

        QUESTION: 228

        Which of the following are types of service defined in ITIL?

        1. Core

        2. Enabling

        3. Special

          1. 1 and 3only

          2. All of the above

          3. 1 and 2 only

          4. 2 and 3 only

Answer: C


What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?

  1. Serviceability

  2. Availability

  3. Capacity

  4. Continuity

    Answer: B

    QUESTION: 230

    Which of the following can include steps that will help to resolve an incident?

    1. Incident model

    2. Known error record

      1. 1 only

      2. 2only

      3. Both of the above

      4. Neither of the above

        Answer: C

        QUESTION: 231

        Which types of communication would the functions within service operation use?

        1. Communication between data centre shifts

        2. Communication related to changes

        3. Performance reporting

        4. Routine operational communication

          1. 1 only

          2. 2 and 3 only

          3. 1, 2 and 4 only

          4. All of the above

Answer: D


Where would all the possible service improvement opportunities be recorded?

  1. CSI register

  2. Known error database

  3. Capacity management information system

  4. Configuration management database

Answer: A


Which of the following statements correctly states the relationship between urgency, priority and impact?

  1. Impact, priority and urgency are independent of each other

  2. Urgency should be based on impact and priority

  3. Impact should be based on urgency and priority

  4. Priority should be based on impact and urgency

Answer: D


Event management, problem management, access management and request fulfillment are part of which stage of the service lifecycle?

  1. Service strategy

  2. Service transition

  3. Service operation

  4. Continual service improvement

Answer: C


Which of the following is NOT a benefit of using public frameworks and standards?

  1. Knowledge of public frameworks is more likely to be widely distributed

  2. They are always free ensuring they can be implemented quickly

  3. They are validated across a wide range of environments making them more robust

  4. They make collaboration between organizations easier by giving a common language

Answer: B


Which of the following statements about processes is INCORRECT?

  1. They are units of organizations

  2. They are measurable

  3. They deliver specific results

  4. They respond to specific events

Answer: A


Which process has the following objective “Establish new or changed services into supported environments within the predicted cost, time and resource estimates”?

  1. Service strategy

  2. Service transition planning and support

  3. Service level management

  4. Change management

Answer: B


What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?

  1. Strategic customers

  2. External customers

  3. Valued customers

  4. Internal customers

Answer: B

Exin EX0-117 Exam (ITIL Foundation(2011)) Detailed Information

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EXIN BCS Business Analysis
EXIN certification scheme addresses different elements of Business Analysis, such as Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
CCC Big Data
The EXIN CCC certification program provides a solid base of knowledge by covering the origin and characteristics of Big Data, the tools and technologies such as Hadoop and MongoDB and the main players involved.
CCC Cloud Computing
The CCC Cloud Computing certification program is vendor-neutral and role-based: it addresses many aspects of Cloud Computing, encompassing all ICT roles which are critical for successful cloud adoption and readiness.
The Foundation Series
This certification program is available in Dutch only.
The EXIN DevOps Master certification is unique in the world as it comprises an advanced exam and a training that includes practical assignments to prove the competences of candidate DevOps Masters.
EXIN Business Information Management with reference to BiSL
The exam tests your theoretical knowledge of the BiSL framework. With the certificate you show that you are able to bridge the gap between business and IT. Thousands of professionals have already gained their certificate from EXIN.
EXIN Privacy and Data Protection
Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of laws and regulations relating to data privacy and how this knowledge can be used to be compliant.
Lean IT
Achieving more with less, that is Lean IT. Adopting a new way of thinking and doing enables companies to respond to changing customer desires with high variety, high quality, and fast throughput times. This is managed with less human effort, less space, less capital, and less time.
EXIN Ethical Hacking
Ethical Hacking is in current times of increasing cybercrime a necessity when becoming cyber-resilient: a well-known method of duplicating the intent and actions of malicious hackers in order to locate, evaluate and resolve hardware and software vulnerabilities.
EXIN Certification in OpenStack Software
OpenStack is the Open Source operating system for building and managing cloud computing platforms for public and private clouds.
This program is the first vendor-neutral certification program for OpenStack to be offered by an independent examination institute. It focusses on how to apply and use OpenStack Software when managing company data in a Cloud.
EXIN Secure Programming
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of their attention appears to be focused on reactive measures instead of on preventive measures. In-built security of applications is worth the investment. The certification of developers and software programmers is key in developing secure software.
EXIN Application Management with reference to ASL
There is considerable interest in application management. This EXIN exam tests your theoretical knowledge of the context, processes and use of application management. Included within this are references to the ASL framework. This EXIN certificate is indispensable for anyone who needs to deal with application management in his/her role.
New software releases are being issued in increasingly rapid succession, making testing ever more important. The structured test management approach of TMap NEXT® ensures a shorter time-to-market, which means that qualified testers are needed.
Testing takes time and money but offers insufficient insight into the quality of the test process itself. Applying TPI NEXT® will provide not only insight into the quality but improvement as well, taking into account the business drivers of the organization.
EXIN ITSM based on ISO/IEC 20000
With an ITSM certificate, you can show that you are a professional in IT service management. Practically orientated, on various levels and aimed at job descriptions. Choice of 11 certificates.
Indispensable for any IT specialist wishing to get to the next level in IT Service Management. Put together your own pathway from the 11 ITIL® exams. Best practices, structured method, based on the lifecycle approach.
MOF serves to ensure that an IT department runs as efficiently as possible. Its strength lies in the fact that it incorporates best practices, clear principles and practical models. This certificate is based on MOF 4.0 by Microsoft.
EPI DATA Centre Management
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hi-availability and efficiency in mind.
EXIN Cloud
This program shows that you are familiar with the main concepts of Cloud Computing and that you know what is involved in terms of procurement, management and implementation. ‘Get into the Cloud, and stay in control.’
EXIN Agile Scrum
Applying the agile way of thinking means accepting change. Even to expect it. Because of the flexible way of working, the sprints, the daily meetings and continuous testing there is constantly room to adjust the product, or to change course half way a project. In the end the project will result in a high-quality product that is according to the clients’ wishes.
EXIN Information Security
EXIN Information Security is solely based on the NEN-ISO/IEC 27002. The EXIN qualification programme information security raises awareness of risks and instils a sense of responsibility.
EXIN ITAMOrg IT Asset Management
Trends like Cloud, Mobile, Social, Bring-Your-Own-Device, Consumerization of IT, Bring-Your-Own-Application and Big Data have created significant shifts in the way businesses operate. These shifts make IT Asset Management more important than ever: it helps organizations keep a firm grip on their businesses and most valuable assets.
EXIN Business Continuity Management
Business Continuity Management is an essential part of risk management within any organization. EXIN’s Business Continuity Management certification is policy-oriented without getting into operational ‘how to’ details.
RESILIA™ is a framework of best practice designed to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management.
It is a widely used project management method that navigates you through all the essentials for running a successful project.
P3O® Certification - Portfolio, Programme and Project Offices
It provides advice on how to develop a governance structure that helps optimize an organization’s investment in change.
MoV® - Management of Value
It provides a systematic method to define what value means for organizations, and to communicate it clearly to maximize value across portfolios, programs, projects and operations.
M_o_R® - Management of Risk
It inspects risks from strategic and operational view and within programs and projects.
MoP® - Management of Portfolios
It advices on and shows examples of how to apply principles, practices, and techniques that help optimize an organization’s investment in change.
MSP® - Managing Successful Programmes
It offers principles and processes for the implementation and management of a program.
EXIN BCS Business Analysis
EXIN BCS Business Analysis
Organizations are constantly striving to become more efficient and effective. But how do you know what exactly is needed to reach that goal? And what changes then need to be implemented? Are any IT solutions required? That is where the Business Analyst comes in: to investigate the business situation, identify and evaluate the different options to improve business systems, to define requirements and ensure the effective use of information systems in meeting the needs of the business.
The value
The value of business analysis is in the realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modeling the organization. Through the effective use of business analysis, any organization can realize these benefits, ultimately improving the way they do business.
EXIN Certification
EXIN certification scheme addresses different elements of Business Analysis, like Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
The new certification scheme has been developed by BCS, The British Computer Society. They promote wider social and economic progress through the advancement of information technology science and practice. With the vision to be a world-class organization for IT, they bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.
Business Analysis Certification Scheme
Exams by levelCode
EXIN BCS Foundation Certificate in Business Analysis BAF
EXIN BCS Foundation Certificate in Business Change BCF
EXIN BCS Foundation Certificate in Commercial Awareness CAF
Learn more about EXIN IT Service Management based on ISO/IEC 20000
ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.
The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:
It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
The program allows for ITIL® side entries, both on foundation and expert level.
It contains EXIN’s approach to a practical and role based certification.
It offers many practical examples, case studies and assessments.
IT Service Management EXIN ITSM levels
Use the Fast Track calculator for more side-entry possibilities
The philosophy
Rather than try to do everything that we “could do”, why not focus
on everything that we “must do” initially? This will save time and money.
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates at EXIN.
ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.
Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization.
Exams by levelCode
ITIL ® Foundation Certificate in IT Service Management ITILF
ITIL® Practitioner ITILP
ITIL® Continual Service Improvement Certificate ITILCSI
ITIL® Managing Across the Lifecycle Certificate ITILMLC
ITIL® Operational Support and Analysis Certificate ITILOSA
ITIL® Planning, Protection and Optimization Certificate ITILPPO
ITIL® Release, Control and Validation Certificate ITILRCV
ITIL® Service Design Certificate ITILSD
ITIL® Service Operation Certificate ITILSO
ITIL® Service Offerings and Agreements Certificate ITILSOA
ITIL® Service Strategy Certificate ITILSS
ITIL® Service Transition Certificate ITILST
ITIL® Master Qualification ITILMA
ITIL ® Foundation Certificate in IT Service Management
ITIL ® Foundation Certificate in IT Service Management
ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITILskills enable them to perform and cooperate better.
ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:
EXIN Certified Integrator Agile Service Projects
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
ENABLE D.8. Contract Management
D.9. Personnel Development
MANAGE E.5. Process Improvement
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
Exam content
Candidates are tested on:
1. Service management as a practice (comprehension)
2. The ITIL service lifecycle (comprehension)
3. Generic concepts and definitions (awareness)
4. Key principles and models (comprehension)
5. Selected processes (awareness)
6. Selected functions (awareness)
7. Selected roles (awareness)
8. Technology and architecture (awareness)
9. Competence and training (awareness)
For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website.
Click here to download the glossary in the download section in the right column.
Exam Details
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book: no
Electronic devices permitted: no
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ITIL Foundation(2011) exam provider choices and Agreements: A book for ITIL v3 examination Candidates | EX0-117 Real Questions and VCE Practice Test Richard Griffiths published via BCS ISBN 978-1-906124-60-1 RRP 29.95 Reviewed by Peter Wheatcroft FBCS CITP score 9 out of 10 Service Offerings and Agreements This e-book is a sister title to one more BCS e-book IT service administration - ITIL v3 basis apply Questions, which the equal creator helped to write. carrier offerings and Agreements - or SOA for brief - is an examination-focused publication that looks at the new ISEB Intermediate stage qualification and items every thing a candidate needs to recognize in its 200 pages. The scope of SOA is largely in the service method and service design arenas and this booklet makes a speciality of subject matters corresponding to service level management (SLM) and service catalogues. It covers all the floor outlined in the respectable OGC publications with which it's going to compete and there are copious pass references to the reliable ITIL materials. although, there are two benefits to the BISL e-book - it's more cost-effective than the OGC set and it is written primarily with the examination in intellect, which is a clear differentiator between them. prospective candidates will are looking to jump straight to page 163, which explains how the examination is structured and performed and there are four sample questions in Appendix 2. here's very constructive material so one can enchantment to each candidates new to the subject matter as well as skilled individuals discovering by myself. it's going to now not be viewed as an alternative to a practicing direction, but will complement an excellent one. 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