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EX0-103 - ISO/IEC 20000 Foundation - Dump Information

Vendor : Exin
Exam Code : EX0-103
Exam Name : ISO/IEC 20000 Foundation
Questions and Answers : 116 Q & A
Updated On : April 18, 2019
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EX0-103 Questions and Answers

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EX0-103 ISO/IEC 20000 Foundation

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EX0-103 exam Dumps Source : ISO/IEC 20000 Foundation

Test Code : EX0-103
Test Name : ISO/IEC 20000 Foundation
Vendor Name : Exin
Q&A : 116 Real Questions

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Exin ISO/IEC 20000 Foundation

ISO/IEC 20000 foundation program | killexams.com Real Questions and Pass4sure dumps

510 KB | 2 data | null PDF,null DOC

The ISO 20000 groundwork software is a two-day course that offers extensive guideline on the common. The connected doc gives additional details on this application.

The ISO 20000 foundation software is a two-day path that offers huge guideline on the common and prepares contributors for the associated certification exam. The curriculum includes introduction and historical past to ISO/IEC 20000 certification, eligibility, use and application of ISO/IEC 20000. The program is designed to prepare candidates to flow the EXIN ISO/IEC 20000 foundation assessments and to better be aware the typical. The attached document gives extra details on this software.

The connected Zip file includes:

  • Intro web page.doc
  • ISO-IEC 20000 foundation software Overview.pdf

  • What's new with ISO/IEC 20000? | killexams.com Real Questions and Pass4sure dumps

    Is there the rest more exasperating than dealing with a carrier company that has didn't enforce even the most simple procedure and pleasant control equipment? now not in my ebook. these pesky critters who ate my broccoli and Brussels sprouts this summer season are 2d to IT service suppliers that fail to convey uniformly superb services for a reasonable expense.

    The Nineteen Eighties-style MIS (management tips techniques) remains with us, and no makeover will make it greater pleasing. What are you able to do?

    Reengineer and reinvent, of direction. however you don’t deserve to do it all by your self. one of the crucial least difficult how to reinvent your IT service company is to use ISO 20000 as a foundation.

    what's ISO?

    unless currently, I used to think of ISO (overseas organization for Standardization)  as a producer of specifications for giant, multinational establishments, but I now see it in a unique light. ISO/IEC 20000-1:2011, suggestions expertise – service management – half 1: provider administration device requirements is the international standard for IT service management, and it scales neatly even within the smallest organizations. At 26 pages, part 1 is easy and manageable. if you work in a small organization with a confined budget, adoption of provider administration standards makes much more experience because it allows for your company to deliver proven, reasonably-priced services in the context of your exciting business mannequin.

    I lately spoke with Dr. Suzanne Van Hove, WG2 Convenor, maintenance and development of ISO/IEC 20000 – tips know-how – service administration, inside SC 40 (IT provider management and IT Governance) below Joint assignment Committee 1 (JTC1) and Chair of GIT1 (Governance of IT), the U.S. mirror group for SC forty. Suzanne took the position of WG2 Convenor at the start of June 2017, and as chair of GIT1, certainly one of her responsibilities is to make certain that the us participates throughout all four ISO workgroups. SC forty currently has seven specifications below revision or building throughout all four WGs.

    specifications corporations usually meet nose to nose twice a 12 months to work on the requisites with their world colleagues. The subsequent meeting for SC40 is in November of 2017 and for WG2, four requirements are currently below revision: half 1 (requirements); part 2 (suggestions); half three (Scoping); and part 10 (ideas and Terminology). These meetings are vital, as world consensus is the goal for all necessities.

    Suzanne got the itSMF u . s . a . Lifetime success Award in 2013 and he or she is also co-author of Pragmatic application of service administration with Mark Thomas. Suzanne and Mark both have fantastic lessons attainable on Lynda.com.

    About ISO requisites in commonplace

    in accordance with Suzanne, necessities are generally written and revised on a five-yr cycle, and ISO/IEC 20000-1:2011 is just a little overdue however is currently under revision and moving forward to a standing of DIS (Draft foreign commonplace). It should be reviewed on the next plenary assembly in 2018 and the coming near near edition will conform to Annex SL, “to give a universal high-stage structure, identical core text, and customary terms and definitions for all administration equipment standards (MSS),” so the brand new doc will appear to be an intensive exchange from the present edition. Now, all MSS, which comprises ISO/IEC 20000 (i.e., ISO 9001 exceptional management, ISO/IEC 27001 guidance protection administration, ISO 14001 Environmental management, ISO 50001 power management, amongst others), have the identical constitution making it more straightforward for businesses to comply with varied MSSs if their enterprise model calls for it.

    Mapping to different frameworks

    ISO/IEC 20000 first regarded in 2005 and the existing edition become posted in 2011. It at this time carries 12 parts and further constituents are under construction. 20000-1 is the ordinary itself, whereas 20000-2 offers purposeful information on utility. One pleasing component under building is 20000-13, to be able to contain guidance on the connection between the common and COBIT5®, and is anticipated to be published late in 2019. part eleven maps the average to ITIL® and half 12 maps the typical to CMMI-SVC®.

    applicable to groups of all sizes

    Suzanne is additionally a member of JCT1 SC 7 WG 24, which looks at offering requirements for the VSE (very small business) and there are case reports of a hit implementation in such agencies.

    Suzanne and that i didn’t confine our chat solely to the ISO, and we had the opportunity to discuss a few established trade challenges, as neatly.

    The commoditization of IT

    “as soon as IT becomes a commodity, we lose the theory of a carrier . . . If IT goes down that commodity route we’ve in reality lost the capacity to make the most technology for the improvement of business achievements. expertise is the differentiator. If leadership doesn’t respect it and let go of the typical view of IT, they locate their groups now not staying at the true of the meals chain and dropping floor.”

    in this area, I think Suzanne is more optimistic than I concerning the future, as a result of I agree with we're already a ways down the road to commoditization. whereas I run throughout many astounding, high-quality carrier suppliers, the market for low priced, low-best work looks to be pervasive.

    provider administration

    “I even have taught tons of of foundation classes in my profession, and that i can count on two palms the variety of people who came from the company facet instead of IT. The service administration principle doesn’t simply relaxation in IT. It has to be pervasive across the corporation.”

    Silos and frameworks

    Suzanne cleverly refers to organizational silos as cylinders of vertical excellence. another connected subject is the dependence on only 1 methodology or framework. “I suppose provider management is slowly coming round to the figuring out that the most excellent use of those of any of these bodies of expertise is to grasp a couple of and be able to mix them.”

    i'm hoping to talk to Suzanne once again in the future, as she is a fountain of wisdom about all things IT service management and that i realized a great deal in a short while. One fully new framework I discovered about turned into from the SFIA foundation, but we’ll keep that for an extra day.

    better of success in your new place, Suzanne!

    this text is posted as a part of the IDG Contributor network. want to join?

    Copyright © 2017 IDG Communications, Inc.


    HIA achieves ISO/IEC 20000 certification | killexams.com Real Questions and Pass4sure dumps

    Hamad foreign Airport (HIA) has accomplished ISO/IEC 20000:2011 certification, the foreign gold usual for excellence in IT service management. 

    the celebrated certificates turned into obtained via HIA chief operating officer Badr al-Meer from Peter Chamberlain, deputy head of Mission (British Embassy) on behalf of British standards establishment neighborhood. To supply an exceptional foundation for its wise Airport imaginative and prescient, HIA developed and implemented a complete IT service delivery administration framework that was a fastidiously audited by the British necessities Institute (BSI) in November 2017. Attainment of ISO/IEC 20000:2011 demonstrates that HIA has established indispensable controls and approaches to continuously bring comparatively cheap and wonderful IT functions, subsequently enabling world-classification experience to greater than 30mn passengers transiting during the airport on a every year foundation, as well as its airport stakeholders and body of workers.Al-Meer observed, “HIA is on the forefront of innovation with a solid sensible Airport vision supported through gifted body of workers. ISO/IEC 20000 certification is the foremost reward and acknowledgement of our world-category IT features and will aid our present digital transformation. “As one of the crucial quickest-starting to be hubs on earth, we are dedicated to proposing consistent optimum-high-quality services to our passengers and company partners, and continuous improvement in all facets of IT service delivery will aid achieve even enhanced accomplishments sooner or later.” The certification assures that the principles of the counsel expertise Infrastructure Library (ITIL) have been instituted in how the airport operates, plans, manages and gives you features to its customers, as highlighted via Suhail Kadri, HIA vice-president (tips expertise).“HIA’s holistic strategy of the aviation and commute business locations nice on the core of service construction for the improvement of all events: our passengers, our purchasers, our body of workers members and inside stakeholders. IT services are valuable to our enterprise within the ordinary sense to deliver the maximum reliability, protection, and safeguard specifications for our operations; however, they have got also assumed strategic value for enabling innovation and digital transformation. “HIA’s internal IT department has developed and standardised over fifty end-to-conclusion IT services and has established the framework to assist new expertise and capabilities in line with the wise Airport imaginative and prescient. This fulfillment is proof that our world-class IT infrastructure, a key enabler for business and innovation, is managed to the highest global necessities. we're pleased with the excellent teamwork and top notch talents demonstrated through the HIA team.” Jamal Dalli, business building supervisor, BSI Qatar, stated: "This superb fulfillment is a robust stepping stone for Hamad foreign Airport against excellence and innovation. i need to congratulate the entire undertaking team, senior administration and all employees who have been concerned in this assignment."With its goal of serving more than 50mn passengers, HIA is currently a candidate for the “greatest Airport on the planet” award via Skytrax, which also categorised it as a 5-celebrity airport in 2017, making it one among best six airports on the planet to obtain this prestigious fame. It changed into ranked ‘Sixth gold standard Airport on the earth’ by means of the ‘2017 Skytrax World Airport Awards’, moving up 4 areas from 2016.


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    ISO/IEC 20000 Foundation

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    What's new with ISO/IEC 20000? | killexams.com real questions and Pass4sure dumps

    Is there anything more exasperating than dealing with a service organization that has failed to implement even the most basic process and quality control tools? Not in my book. Those pesky critters who ate my broccoli and Brussels sprouts this summer are a distant second to IT service providers that fail to deliver uniformly high-quality services for a reasonable price.

    The 1980s-style MIS (management information systems) is still with us, and no makeover will make it more attractive. What can you do?

    Reengineer and reinvent, of course. But you don’t need to do it all by yourself. One of the simplest ways to reinvent your IT service organization is to use ISO 20000 as a foundation.

    What is ISO?

    Until recently, I used to think of ISO (International Organization for Standardization)  as a producer of standards for large, multinational corporations, but I now see it in a different light. ISO/IEC 20000-1:2011, Information Technology – Service Management – Part 1: Service management system requirements is the international standard for IT service management, and it scales well even in the smallest organizations. At 26 pages, Part 1 is straightforward and manageable. If you work in a small organization with a limited budget, adoption of service management standards makes even more sense because it enables your organization to provide proven, cost-effective services in the context of your unique business model.

    I recently spoke with Dr. Suzanne Van Hove, WG2 Convenor, Maintenance and Development of ISO/IEC 20000 – Information Technology – Service Management, within SC 40 (IT Service Management and IT Governance) under Joint Task Committee 1 (JTC1) and Chair of GIT1 (Governance of IT), the U.S. mirror group for SC 40. Suzanne took the role of WG2 Convenor at the beginning of June 2017, and as chair of GIT1, one of her responsibilities is to ensure that the United States participates across all four ISO workgroups. SC 40 currently has seven standards under revision or development across all four WGs.

    Standards groups typically meet face to face twice a year to work on the standards with their global colleagues. The next meeting for SC40 is in November of 2017 and for WG2, four standards are currently under revision: Part 1 (Requirements); Part 2 (Guidance); Part 3 (Scoping); and Part 10 (Concepts and Terminology). These meetings are critical, as global consensus is the goal for all standards.

    Suzanne received the itSMF USA Lifetime Achievement Award in 2013 and she is also co-author of Pragmatic Application of Service Management with Mark Thomas. Suzanne and Mark both have excellent courses available on Lynda.com.

    About ISO standards in general

    According to Suzanne, standards are generally written and revised on a five-year cycle, and ISO/IEC 20000-1:2011 is slightly overdue but is currently under revision and moving forward to a status of DIS (Draft International Standard). It will be reviewed at the next plenary meeting in 2018 and the forthcoming version will conform to Annex SL, “to provide a universal high-level structure, identical core text, and common terms and definitions for all management system standards (MSS),” so the new document will appear to be a radical change from the current version. Now, all MSS, which includes ISO/IEC 20000 (i.e., ISO 9001 Quality Management, ISO/IEC 27001 Information Security Management, ISO 14001 Environmental Management, ISO 50001 Energy Management, among others), have the same structure making it easier for organizations to comply with multiple MSSs if their business model demands it.

    Mapping to other frameworks

    ISO/IEC 20000 first appeared in 2005 and the current version was published in 2011. It presently contains 12 parts and additional parts are under development. 20000-1 is the standard itself, while 20000-2 provides practical guidance on application. One exciting component under development is 20000-13, which will contain guidance on the relationship between the standard and COBIT5®, and is anticipated to be published late in 2019. Part 11 maps the standard to ITIL® and Part 12 maps the standard to CMMI-SVC®.

    Applicable to organizations of all sizes

    Suzanne is also a member of JCT1 SC 7 WG 24, which looks at providing standards for the VSE (very small enterprise) and there are case studies of successful implementation in such organizations.

    Suzanne and I didn’t confine our chat solely to the ISO, and we had the opportunity to talk about a few general industry challenges, as well.

    The commoditization of IT

    “Once IT becomes a commodity, we lose the idea of a service . . . If IT goes down that commodity route we’ve really lost the capability to exploit technology for the benefit of business achievements. Technology is the differentiator. If leadership doesn’t recognize it and let go of the traditional view of IT, they find their organizations not staying at the top of the food chain and losing ground.”

    In this area, I think Suzanne is more optimistic than I about the future, because I believe we are already far down the road to commoditization. While I run across many amazing, high-quality service providers, the market for cheap, low-quality work seems to be pervasive.

    Service management

    “I have taught hundreds of foundation classes in my career, and I can count on two hands the number of people who came from the business side rather than IT. The service management principle doesn’t just rest in IT. It has to be pervasive across the organization.”

    Silos and frameworks

    Suzanne cleverly refers to organizational silos as cylinders of vertical excellence. Another related topic is the dependence on only one methodology or framework. “I think service management is slowly coming around to the understanding that the best use of these of any of these bodies of knowledge is to know more than one and be able to combine them.”

    I hope to talk to Suzanne again in the future, as she is a fountain of wisdom about all things IT service management and I learned a great deal in a short time. One completely new framework I learned about was from the SFIA Foundation, but we’ll save that for another day.

    Best of luck in your new position, Suzanne!

    This article is published as part of the IDG Contributor Network. Want to Join?

    Copyright © 2017 IDG Communications, Inc.


    ISO/IEC 20000 Foundation Program | killexams.com real questions and Pass4sure dumps

    510 KB | 2 files | null PDF,null DOC

    The ISO 20000 Foundation Program is a two-day course that offers extensive instruction on the standard. The attached document gives further details on this program.

    The ISO 20000 Foundation Program is a two-day course that offers extensive instruction on the standard and prepares participants for the associated certification exam. The curriculum includes introduction and background to ISO/IEC 20000 certification, eligibility, use and application of ISO/IEC 20000. The program is designed to prepare candidates to pass the EXIN ISO/IEC 20000 Foundation exams and to better understand the standard. The attached document gives further details on this program.

    The attached Zip file includes:

  • Intro Page.doc
  • ISO-IEC 20000 Foundation Program Overview.pdf

  • HIA achieves ISO/IEC 20000 certification | killexams.com real questions and Pass4sure dumps

    Hamad International Airport (HIA) has achieved ISO/IEC 20000:2011 certification, the international gold standard for excellence in IT service management. 

    The prestigious certificate was received by HIA chief operating officer Badr al-Meer from Peter Chamberlain, deputy head of Mission (British Embassy) on behalf of British Standards Institution Group. To provide a solid foundation for its Smart Airport Vision, HIA developed and implemented a comprehensive IT Service Delivery Management framework that was a rigorously audited by the British Standards Institute (BSI) in November 2017. Attainment of ISO/IEC 20000:2011 demonstrates that HIA has established necessary controls and procedures to consistently deliver cost-effective and high-quality IT services, ultimately enabling world-class experience to more than 30mn passengers transiting through the airport on a yearly basis, as well as its airport stakeholders and staff.Al-Meer said, “HIA is at the forefront of innovation with a solid Smart Airport Vision supported by talented staff. ISO/IEC 20000 certification is the greatest reward and acknowledgement of our world-class IT services and will support our current digital transformation. “As one of the fastest-growing hubs in the world, we are committed to providing consistent highest-quality services to our passengers and business partners, and continuous improvement in all aspects of IT service delivery will help achieve even greater accomplishments in the future.” The certification assures that the principles of the Information Technology Infrastructure Library (ITIL) have been instituted in how the airport operates, plans, manages and delivers services to its customers, as highlighted by Suhail Kadri, HIA vice-president (Information Technology).“HIA’s holistic approach of the aviation and travel business places quality at the core of service development for the benefit of all parties: our passengers, our customers, our staff members and internal stakeholders. IT services are central to our business in the traditional sense to provide the highest reliability, security, and safety standards for our operations; however, they have also assumed strategic importance for enabling innovation and digital transformation. “HIA’s internal IT department has developed and standardised over fifty end-to-end IT services and has established the framework to support new technology and services in line with the Smart Airport Vision. This achievement is proof that our world-class IT infrastructure, a key enabler for business and innovation, is managed to the highest global standards. We are proud of the remarkable teamwork and exceptional skills demonstrated by the HIA team.” Jamal Dalli, business development manager, BSI Qatar, said: "This great achievement is a strong stepping stone for Hamad International Airport towards excellence and innovation. I would like to congratulate the entire project team, senior management and all employees who were involved in this project."With its target of serving more than 50mn passengers, HIA is currently a candidate for the “Best Airport in the World” award by Skytrax, which also classified it as a five-star airport in 2017, making it one among only six airports in the world to achieve this prestigious status. It was ranked ‘Sixth Best Airport in the World’ by the ‘2017 Skytrax World Airport Awards’, moving up four places from 2016.



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    Exin EX0-103 Exam (ISO/IEC 20000 Foundation) Detailed Information



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