|Exam Name||:||ITIL Foundation Certificate in IT Service Management|
|Questions and Answers||:||408 Q & A|
|Updated On||:||April 22, 2019|
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EX0-100 exam Dumps Source : ITIL Foundation Certificate in IT Service Management
Test Code : EX0-100
Test Name : ITIL Foundation Certificate in IT Service Management
Vendor Name : Exin
Q&A : 408 Real Questions
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tips know-how Infrastructure Library (ITIL) is near the correct of very nearly every listing of must-have IT certifications, and for good intent. ITIL practices are designed to help agencies establish areas where they want development, presenting vendor-impartial guidelines on where to make specific alterations to cut back fees and raise productivity. keep in mind: ITIL isn't a tool but quite a collection of surest practices referring to IT provider and lifecycle administration.
as an example, you may also use ITIL practices to reduce helpdesk site visitors by using imposing self-support sections to your company's site, or to make a decision no matter if it’s more cost-efficient to have a mission handled in-condo or by using a 3rd-party.what is ITIL?
ITIL is a library of volumes describing a framework of most beneficial practices for offering IT capabilities. The ITIL has undergone a number of revisions in its historical past and presently contains 5 books, every masking numerous strategies and degrees of the IT provider lifecycle:
The ITIL, at present ITIL v3, makes a speciality of business and IT integration, and ITIL certifications can also be earned at five ranges. ITIL’s systematic method to IT service administration can aid corporations manipulate possibility, strengthen customer members of the family, set up in your price range practices, and build a sturdy IT ambiance that permits for growth, scale and change.ITIL certification levels
The ITIL Qualification Scheme makes use of a modular credit score device known as the ITIL credit equipment. All ITIL and ITIL-connected skills inside the ITIL credit equipment are assigned a particular credit score value. As these credits are applied, the applicant qualifies to test for a stronger level of certification. finally, a complete of twenty-two credit is required to achieve ITIL professional certification. There’s a separate set of necessities for ITIL grasp qualification; candidates should already be ITIL expert licensed earlier than they can achieve ITIL master status.
There are six degrees of skills inside the ITIL Qualification Scheme that consist of here:
When a candidate completes a given level of the ITIL examination, she or he is given the certification and the attributed credits. each stage of certification has its personal necessities, all of which consist of earning a specific number of credits.ITIL certification can charge
Registration costs for ITIL certification exams differ by means of place, starting from around $a hundred and fifty to $500. whereas that you may self-examine for ITIL assessments, coursework is strongly counseled, and costs for courses, whether completed online or in a school room setting, vary with the aid of place and institute. training can run up from $500 for an online route to well over $1,000 for school room-based intensive guideline, and working towards may additionally or might also not encompass examination registration expenses.
When estimating complete fees for ITIL certification, keep in mind that the service Lifecycle music of the ITIL Intermediate level certification would require five courses and five assessments to comprehensive, and the provider capability music of the ITIL Intermediate level certification would require 4 lessons and 4 checks.ITIL complementary skills
fortunately, the ITIL credit score device provides credit for other IT certifications (referred to as ITIL Complementary skills) the applicant has passed, including these:
word: A optimum of six credit from ITIL Complementary skills will also be applied against the ITIL knowledgeable certification.
The AXELOS web site presents suggestions on the ITIL credit program to help candidates examine the entire credit cost they've attained, and offers them with common advice on extra certificates they may also need to attain, according to their specific profession targets.ITIL certification exam
that you can discover suggestions concerning the framework, permitted practicing providers and examination institutes here, in addition to suggestions about a way to map knowledge and experience with the primary certifications to map a career direction in ITSM.
ahead of taking any of the ITIL exams, you should definitely be in a position to circulate any of the pattern ITIL checks that are available online. a listing of on-line ITIL pattern assessments may also be found right here; updated as of 2014. skilled ITIL exam guidance kits can also be discovered online, for a fee. ITIL best, as an instance, presents access to greater than 800 ITIL foundation questions for $fifty nine.
moreover, Axelos offers reputable ITIL Android OS and iOS apps:ITIL certification management board
ITIL exams are supplied at three degrees: basis, Practitioner and manager. The certifications themselves were prior to now managed via the ITIL Certification management Board, or ICMB. firstly, the ICMB protected representatives from numerous international corporations, including the U.okay. OGC, APMG, the Stationery workplace (TSO), ITIL Examination Panel and Examination Institutes (EIs).
In 2006, although, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM group. The APMG then shriveled with EXIN, BCS/ISEB, Loyalist Certification features, PeopleCert community and different certification bodies, accrediting them because the legit examination our bodies.
In July 2013, ownership of ITIL turned into transferred to AXELOS, which continues the ITIL framework and accredits working towards and examination institutes. tons of of ITIL accredited working towards organizations (ATOs) are available to bring practising, and ITIL certification exams are administered at the conclusion of a practising course or by way of an Examination Institute (EI), a lot of which work without delay with the ATOs.connected articles join the publication!
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these days, expertise and company are linked collectively. The bond is so potent that take the startups and the company against the subsequent stage. For the constant sustainability and the competitions, any firm has to be able sufficient to progress within the company options and the IT concepts in parallel without attending to worry concerning the issue of this method.
The cognizance to pressure within the course of the development of its practices is lots greater essential for the boom of any business in the business. without these traits, the IT provider management is nothing but just the waste of power, money and time.
involved about the sustainable IT capabilities, options and infrastructure for the sustainability of your profession enterprise or a company? No deserve to worry about it – “ITIL,” the advanced and wise solution, is right here.what's ITIL, anyway?
ITIL stands for “suggestions expertise Infrastructure Library”. a big range library having an enormous collection of the IT assistance of the world’s essential businesses and an international common comprises the ITSM practices. NASA, IBM, and a few excessive profiled agencies have utilized these practices.
The design of the ITIL has normalized the basic dealings for the standing IT management. ITIL has additionally designed to aid in the enterprise in heading off the hurdles while offering the highest quality functions.
ITIL cut up into many modules and stages for the ease to excess, figuring out and talent development. ITIL begins from the techniques that may still be followed for the growth until the limitless development of your profession, company or company.
The pleasing issue about ITIL is, it allows the americans to be familiar with the IT functions and its infrastructure and additionally put together them to handle the additional changes in the technology. it truly is useful for the businessman to preserve their enterprise by using creating a leap forward and foremost journey for his or her shoppers.
From the previous some decades, ITIL is one of the incredibly in demand practices that's having lots of practitioners globally. AXELOS is the current proprietor of the ITIL. In 2013, that changed into a joint pastime formed through cabinet office.ITIL benefits
listed below are one of the vital advantages you may enjoy after the implementation of ITIL:
The entertaining a part of ITIL is, its individual module is also one of the crucial constructive and the optimum term that helps in enterprise boom as well. each module is along with the actionable and functional activities which have a progressive success in IT.ITIL Certifications
ITIL is basically a test that has been carried out worldwide with the assist of EXIN and ISEB. ITIL certification provides the three ranges of certifications:
a short description of ITIL Certification stages, are as comply with:1. ITIL groundwork
ITIL groundwork is chiefly the basis of the ITSM. The main goal of this certification is to tell others that the adult who has cleared that exam is in the most effective IT practices. ITIL foundation acts as the prerequisite for the different two certifications.2. ITIL Practitioner
For the ITIL Practitioner certification one has to appear within the specific specialized path and the end of the direction the participant has to clear the examine. themes like carrier and incident man agent and service desk.3. ITIL master
ITIL is an intensive course with a duration of 2 weeks. The main intention is to strengthen IT knowledge. In procedures and capabilities.
here, the primary certification can also be taken through every person consist of distinctive choices. For the 2d and third the primary certificate is necessary with some proven competencies and adventure.
The motivating element of ITIL certification is, it isn't mandatory to qualify until the grasp’s certificate. this is the bendy certification sequence. you'll be able to have any type of certification in line with his need or necessities. you can still pursue his profession in accordance with right here licensed certification range. These are international recognized certificates. Many correct corporations are recruiting on the bases of the ITUL expertise to licensed individuals. in a similar way, if one owns a enterprise and want to have a sustainable and competitive enterprise based on the enhance IT style then licensed path is the most suitable answer for you.Go for ITIL
i am hoping that after studying this text you're inspired and simply pondering to seem within the ITIL assessments. i will suggest you to “simply go” for the ITIL for supplementary success for your company and profession with the full swing.
extremely good! So, Knowledgehut is one of the gold standard sources to put together and take into account all of the key aspects of ITIL. It offers you a full-fledged training to take your profession and the enterprise to the next level.
you could get ITIL® V4 Certification presents by Knowledgehut at no additional cost. i will be able to highly recommend you to do this practising for you to truly open new doors of work for you and you can excel your business via it too.
Miscellaneous applicationSCOTTSDALE, Ariz., Dec. 19 /- To support meet the growing to be demand for exceptional counsel know-how Infrastructure Library (ITIL®) training, Thomson NETg will release a five-half EXIN authorized e-researching sequence with a purpose to lead to the groundwork certificates in IT service management.
As part of this providing, Thomson NETg has entered right into a strategic settlement with Plexent, an IT carrier management firm, to deliver mentoring assist via ITIL® certified Managers. through this support, inexperienced persons can pose questions by the use of e mail to licensed ITIL® mentors throughout or after their practicing.
ITIL®, a library of confirmed finest practices for IT services, has been adopted by using many organizations international and is now identified as the world typical for IT carrier administration. ITIL® carries a complete description of the strategies concerned in managing IT infrastructures.
"corporations have develop into increasingly aware about the importance of aligning IT carrier beginning with their company's desires," says Clint Everton, president of Thomson NETg. "We're very excited to add this globally diagnosed certification application to our wide IT researching offering."
The variety of ITIL certifications administered each 12 months correlates with ITIL's adoption. in accordance with EXIN, in 2005, it had administered about one hundred seventy,000 ITIL certifications to-date international. greater than one hundred fifty,000 of the checks administered had been on the Foundations Certification level.
"This effective strategic relationship gives Thomson NETg college students with access to specialists who've achieved the highest ITIL® certification commonplace," says Gordon Brown, president of Plexent. "Our ITIL® experts have event working with one of the world's most ahead-thinking IT businesses."
Thomson NETg's ITIL® sequence is intended for specialists worried within the delivery or assist of IT services and lines the following lessons:
82221 -- ITIL -- Overview of ITIL® and IT carrier Management82222 -- ITIL -- service level, Availability, and protection Management82223 -- ITIL -- skill, IT Financing, and Continuity Management82224 -- ITIL -- service Desk, Configuration, and Incident Management82225 -- ITIL -- issue, change, and unlock administration
concerning the Thomson agency and Thomson NETg
The Thomson supplier (http://www.thomson.com/), with 2005 revenues of approximately $eight.forty billion, is a global chief in presenting integrated assistance options to company and expert shoppers. Thomson gives price-introduced assistance, application tools and functions to greater than 20 million clients within the fields of law, tax, accounting, fiscal services, larger training, reference information, corporate e-getting to know and evaluation, scientific research and healthcare. With operational headquarters in Stamford, Conn., Thomson has more than 40,000 personnel and gives capabilities in approximately one hundred thirty international locations. The business enterprise's commonplace shares are listed on the big apple and Toronto stock exchanges (NYSE: TOC; TSX: TOC).
Thomson NETg (http://www.netg.com/) promises powerful potential on demand to the global business, helping to align people, procedures and priorities at more and more excessive levels. Its breadth and flexibility of potential materials, along with greater than 35 years of commercial enterprise empowerment journey, helps corporations of all sizes to correctly manipulate change, transform operations and exceed bottom-line expectations. Thomson NETg: capabilities Now.
Plexent (http://www.plexent.com/) is a number one company of intellectual Property, itDNA®, servicing Fortune 500 agencies, medium-sized organizations, govt organizations and different groups. Drawing greatly on adventure in counsel know-how and the top of the line practices found in ITIL®, Plexent's offerings span IT service administration; consulting, training and construction, intellectual property and company technology functions.
in keeping with ITIL®, ISO, and CMMI® requirements, itDNA® makes it possible for valued clientele to take handle of their atmosphere through defining the "what, why, and the way," of their business and technical strategies. The Plexent model defines, organizes, and categorizes the various top-quality practices, elements, traits, and metrics concerned in managing advanced, distributed computing environments.
supply: Thomson studying
CONTACT:Lindsay Brown,Director, Public family members,Thomson getting to know company Communications,+1-203-539-8634,firstname.lastname@example.org,
Melissa Ondo,Sr. Mgr. marketing,Thomson NETg,+1-480-315-4066,email@example.com
internet site:http://www.thomson.com/learninghttp://www.plexent.com/http://www.netg.com/http://www.thomson.com/connected Thomas business update
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Today, technology and business are linked together. The bond is so strong that take the startups and the business towards the next level. For the constant sustainability and the competitions, any organization has to be capable enough to progress in the business strategies and the IT techniques in parallel without getting to worry about the difficulty of this process.
The awareness to drive in the direction of the progress of its practices is much more important for the growth of any business in the company. Without these qualities, the IT Service Management is nothing but just the waste of energy, money and time.
Worried about the sustainable IT skills, strategies and infrastructure for the sustainability of your career company or a business? No need to worry about it – “ITIL,” the advanced and smart solution, is here.What is ITIL, anyway?
ITIL stands for “Information Technology Infrastructure Library”. A wide range library having an enormous collection of the IT information of the world’s major companies and an international standard involves the ITSM practices. NASA, IBM, and some high profiled companies have utilized these practices.
The design of the ITIL has normalized the basic dealings for the standing IT management. ITIL has also designed to help in the business in avoiding the hurdles while offering the best quality services.
ITIL split into many modules and stages for the ease to excess, understanding and skill development. ITIL Starts from the strategies that should be followed for the growth till the endless improvement of your career, company or business.
The interesting thing about ITIL is, it enables the people to be familiar with the IT services and its infrastructure and also prepare them to tackle the further changes in the technology. That is helpful for the businessman to sustain their business by creating a breakthrough and best experience for their customers.
From the past some decades, ITIL is one of the highly prominent practices that is having thousands of practitioners globally. AXELOS is the current owner of the ITIL. In 2013, that was a joint endeavor formed by Cabinet Office.ITIL Benefits
Here are some of the benefits one can enjoy after the implementation of ITIL:
The interesting part of ITIL is, its individual module is also one of the helpful and the best term that helps in business growth as well. Every single module is consisting of the actionable and practical activities that have a progressive achievement in IT.ITIL Certifications
ITIL is basically a test that has been conducted worldwide with the help of EXIN and ISEB. ITIL certification provides the three levels of certifications:
A brief description of ITIL Certification levels, are as follow:1. ITIL Foundation
ITIL Foundation is mainly the foundation of the ITSM. The main purpose of this certification is to tell others that the person who has cleared that exam is in the best IT practices. ITIL foundation acts as the prerequisite for the other two certifications.2. ITIL Practitioner
For the ITIL Practitioner certification one has to appear in the specific specialized course and the end of the course the participant has to clear the test. Topics like service and incident man agent and service desk.3. ITIL Master
ITIL is a thorough course with a duration of 2 weeks. The main goal is to develop IT skills. In processes and services.
Here, the first certification can be taken by everyone consist of multiple choices. For the second and third the first certificate is mandatory with some proven expertise and experience.
The motivating point of ITIL certification is, it is not mandatory to qualify till the master’s certificate. This is the flexible certification series. One can have any type of certification according to his need or requirements. One can pursue his career based on the following certified certification range. These are worldwide recognized certificates. Many top companies are recruiting on the bases of the ITUL skills to certified individuals. Similarly, if one owns a business and want to have a sustainable and competitive business according to the advance IT trend then certified course is the best solution for you.Go for ITIL
I hope that after reading this article you are encouraged and just thinking to appear in the ITIL exams. I will suggest you to “Just go” for the ITIL for supplementary success in your business and career with the full swing.
Great! So, Knowledgehut is one of the best sources to prepare and understand all the key points of ITIL. It provides you a full-fledged training to take your career and the business to the next level.
You can get ITIL® V4 Certification offers by Knowledgehut at no additional price. I will highly recommend you to do this training which will definitely open new doors of work for you and you can excel your business through it too.
Struggling to create a successful career? Enrolling in an ITIL-trained course may benefit your career in a multitude of ways.
(Newswire.net -- February 15, 2019) -- We realize making a successful career is never easy. You either must be amazingly gifted or have a correct training. So also, you should have information about the market elements so that excelling in it is never a problem. Take, for instance, if you are passionate about tackling information-driven difficulties and help businesses streaming their IT management, you can select in the ITIL foundation certification and contribute to the section. Along these lines, you can join the industry to manage information chances in a successful manner. You can gain enough learning to enable businesses to confront information-driven difficulties without breaking a sweat.
Here are benefits of enrolling in the ITIL foundation program -
Information to manage information-driven problems
Becoming an ITIL-trained professional means you will have learned about managing information-driven problems easily. Since there is a consistently growing measure of information a business needs to confront, you can get enough trained to contribute to the industry. The training is useful in understanding the approaches to manage the uncontrollable development of information and let business develop without facing any hindrances on the way of information. You have information to not let information ever be a problem for the business.
Aptitudes to manage the stream of information into the system
ITIL foundation training is for those looking to gain learning and abilities with respect to managing the stream of information into the system. They hope to help businesses by not allowing information to develop in an unmanageable manner and cause any problem. The training imparts an understanding of the manner in which information ought to be kept and managed into the system with the goal that they are not ready to cause any kind of mischief. This is the reason such as ITIL-trained individuals command such a great amount of regard in the industry.
Information of a confided in technique for information
An enlistment in the ITIL foundation training is a correct step towards learning about a trusted and general system for information. Individuals get to realize how to gather, analyze and disseminate information and let businesses manage their information hazards in a successful manner. Trained professionals gain recognition with what suits business and what does not, so they end up ready to handle hurtful information out of the system in an easy manner. This is one of the significant reasons why ITIL-trained professionals are in huge demand in the industry.
Abilities to boost product viability
Information can make problems as far as quality products and may prompt substandard expectations. Therefore, you can believe the ITIL certificate program to learn how to augment the product viability and enhance the response time. This can prompt high-affect results and this is the thing that customers dependably anticipate from any business in the domain. Obviously, the program is useful in letting you realize how to accomplish the objective of customer satisfaction and contribute to business development.
Information to hold asset uses under tight restraints
ITIL professionals are demanded in the industry for their aptitude with information and likewise their abilities in keeping asset consumptions under tight restraints. They realize how to give a lift to the productivity level by keeping information chances away and let quality products are conveyed. All the more along these lines, their insight takes they keeping pace with the top IT professionals and they stand to benefit from the best of IT world and its advantages. Their capacity to include an incentive with information bodes well.
Capacity to play exchange crosswise over sectors
With information now a common component crosswise over industries, it's feasible for ITIL-trained professionals to pick the sector and utilize the exchange accordingly. They can look for occupation prospects in education to medicine to the drug store and most importantly, can search for incredible employment prospects in the space of Information Technology. This is how they can learn to handle information-driven dangers and put businesses out of inconveniences in an easy manner.
ITIL Foundation Certification Examination Taking Tips
1. You have an hour to answer 40 questions. This works out to 1.5 minutes per question. This is all that could possibly be needed time. Therefore, no compelling reason to surge, take as much time as is needed.
2. It is natural to be somewhat anxious in the beginning, therefore it is a decent practice to loosen up a bit. Endeavor the easy questions first, followed by the questions that are progressively difficult. If you are skipping questions, ensure you check your answers effectively beside the question number in the answer sheet or shape.
3. There are dependably a couple of precarious questions within the 40 questions. Try not to panic if you don't have a clue about the answers to these few questions. You can even now pass the test and get your certification.
4. Many candidates are making the wrong decision because they didn't unmistakably understand what was asked in the question. One key tip is that you need to peruse the question carefully.
5. Search for the KEYWORDS in the questions and answers. More often than not, they will lead you to the correct decision. Sometimes the answer is more straightforward than you think!
What Are The Benefits Of Getting An ITIL Certification?
Each business requires one or the other Information Technology (IT) benefit. The management of such kind of services, however, is pivotal and often overlooked. If you don't manage IT services that are used by your business, then organizational proficiency will surfer. Along these lines, for legitimate management of business-situated IT Services, it's adept to examine the Information Technology Infrastructure Library (ITIL), model. The program offers a handy, relevant framework that is meant for determining, identifying, delivering just as supporting business-arranged IT Services.
Subsequently, increasingly more IT pros select for ITIL foundation certification and training. Industry professionals having the certification adjust different IT services with key business forms. ITIL certification causes you to make IT as an integral asset that, further, gives you a chance to realize business goals. Continue reading to find some more benefits of the certification.
Perceived everywhere throughout the world
The ITIL certification has set benchmarks of greatness within the IT industry. All things considered, each IT professional makes progress toward attaining such benchmarks. Real IT brands just as specialist co-ops perceive the certification and advance the brand. Most IT engineers realize that the qualification of the program will add significant grist to their plants.
Understanding a common language
Most IT players use benefits management forms. The players, however, may not be using standardized procedures just as terminologies. ITIL training enables aspirants to understand a shared/standardized language that is applied to supply chains functioning around the world. Most technologists, working in worldwide supply chains, want to be part of the ITIL people group because of its overall acceptance.
Complete an effective employment
Everyone wants to be smart in the workplace. Each IT professional endeavors to find smart approaches to carry out a responsibility because they build productivity. Furthermore, a smart method for doing a particular errand enables the professionals to demonstrate their qualities. And an ITIL foundation certification can guarantee industrial professionals to have many such useful subtle strategies up their sleeves.
Change your conduct
The ITIL training sessions enable industry professionals to think in new ways. The program gets ready aspirants to use IT for improving customer satisfaction. The training program is custom fitted to enable professionals to coordinate their attention toward the neglected and emerging needs of customers. In addition, such training sessions help IT professionals enhance the administration conveyance mechanism and understand the changing demeanor of customers. The certification enables professionals to end up more proactive rather than receptive.
Building outrageous capacities
For delivering services productively, benefit managers must have center abilities, encounters just as aptitudes. ITIL training enables professionals to have capabilities and abilities that can strikingly enhance benefit conveyance mechanism of any organization.
Much the same as Rome, generosity can't be worked in a single day. Altruism is important for any sort of business. A business' generosity can only be manufactured if customers have confidence. The confidence of customers is gained only when business conveys what it guarantees. All around managed, astounding administration conveyance just as management is normal at whatever point required personnel work effectively. Such sort of productivity can be attained by signing up for ITIL training programs .
IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT director with ITIL skills is $126,000 per year, according to data from PayScale. ITIL skills are associated with a 19 percent higher income for IT directors — the second highest paying skill after team leadership, which is associated with a 21 percent boost in salary.
Certifications for ITIL range from Foundation to Master Qualification. The ITIL Foundation is the entry-level credential in the ITIL Qualifcation Scheme. To achieve the ITIL Foundation certification, you’ll need to score at least a 65 percent on a 60-minute closed-book exam that consists of 40 multiple choice questions.
After you complete your Foundation certification you can move on to the ITIL Intermediate Level certification, which offers two paths: Service Lifecycle and Service Capability. You can also earn your ITIL Practitioner certification any time after passing the Foundation exam.
Here ITIL experts offer tips on how to prepare for your ITIL Foundation certification exam.Take a course
There are several online courses that will help get you up to speed on everything you need to know before taking the ITIL Foundation certification exam. If you’re taking the ITIL exam, you’re probably already familiar with the general principles that guide the framework, but you still want to be prepared.
“Don’t lose sight of the fact that the ITIL framework lays out a logical flow of how IT organizations can implement and manage new services that they wish to implement. Many individuals tend to get lost in the weeds during training and slip up on some relatively easy questions on the exam,” says Mark Smiley of Cask.
You can opt to self-study for the foundations exam using study materials from Axelos — the company even offers a mobile app for Android and iOS so you can take practice exams and get study tips on the go.Take a sample exam from APMG
If you take a class through an accredited training program, the cost of your course may include one or two practice exams. However, if you’re studying for the exam yourself or just want to get your hands on more practice exams, APMG offers free samples of the ITIL Foundation exam.
“Take your time on the exam and answer the question the exam is asking — not the question you hope the exam is asking or the question you remember seeing on a practice exam,” says Erika Flora, ITIL foundations instructor and president of Beyond20, an ITIL training and consulting company.
The questions on the practice exams won’t match up perfectly with the actual exam, so be sure to read each question carefully on both the sample and real exams.Schedule your exam while your knowledge is fresh
Once you’re done studying or your course has ended, make sure you schedule a date to take the exam right away.
“The information you receive in the courses are packed into a very short amount of time, and the pace is quick. Do yourself a favor and take the exam within a few days of course completion, while the information is fresh in your head,” says Smiley.
The exam fee ranges from $100 to $500, depending on where you take the exam. Some courses will include the fee of the exam in the overall cost of the course, especially if it’s an accredited program. If you pay for a course, double-check to see whether they include an exam registration voucher.Focus on what matters
While you’re studying, you might find yourself overwhelmed with everything ITIL has to offer, especially outside your specialties. Try not to get bogged down in minutia — just focus on the key concepts of the framework.
“At the end of the day, you can only be asked 40 questions, so make sure you understand the main, core concepts,” Flora says.
But don’t just memorize facts, only to forget them after the exam — instead try to learn the “why” behind key concepts, Flora adds. It will not only help you remember important information during the exam, but it can help you bring ITIL practices to your organization more effectively after the exam.Apply your real-world knowledge
If you’re taking the ITIL Foundation certification exam, you’re likely at a point in your career where you’ve had hands-on experience with the ITIL framework in an organizational setting. That knowledge will help you during the exam, since “many of the questions on the exam can be answered correctly just by applying the common-sense logic you already possess,” says Smiley.
“As you go over a new concept, think critically about your work environment and consider how or why things are being done as they are today. Ask yourself if this fits the concepts that you’re covering as you study. If not, then what would need to change in your environment?” says Christoper Kuhn, COO at OTRS, a service management suite provider.Search for service diagrams
While studying for his ITIL certification, Matt Cox, senior manager of solutions at Samange, says he found it helpful to search Google for examples of service management diagrams. These diagrams helped him relate what he was learning to his everyday work and to make sense of the ITIL framework.
“A good start is to do some Google detective work to find high-level examples of how the framework is applied to processes. Once you do that, think about the 'things' offered to you at work and how you need them to get your job done. All of that is ITIL in play and if you understand this and focus on examples then learning the framework will be a breeze,” says Cox.
Copyright © 2018 IDG Communications, Inc.
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