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Exam Code : EX0-001
Exam Name : ITIL Foundation (syllabus 2011)
Questions and Answers : 424 Q & A
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EX0-001 exam Dumps Source : ITIL Foundation (syllabus 2011)

Test Code : EX0-001
Test Name : ITIL Foundation (syllabus 2011)
Vendor Name : Exin
Q&A : 424 Real Questions

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What ITIL Certifications imply to Your IT administration Practices | killexams.com Real Questions and Pass4sure dumps

if you've done your analysis into present IT certifications, you're going to see that advice know-how Infrastructure Library, or ITIL, is near the true of many lists. ITIL methods are designed to aid organizations determine areas where they want development, featuring seller-impartial instructions on where to make certain adjustments to in the reduction of costs and boost productivity.

for instance, you may additionally use ITIL practices to reduce helpdesk traffic by using imposing self-help sections for your company's site or you might also use ITIL instructions to make a decision even if whatever is completed in-apartment or via a 3rd-celebration.

bear in mind: ITIL isn't a tool however rather a collection of finest practices referring to IT provider and lifecycle management.

The heritage of ITIL

earlier than we delve into no matter if be sure you put in force ITIL methodologies, let's step lower back and look at its roots.

within the 1980s, the U.ok.'s government's imperative Communications and Telecommunications agency (CCTA) formulated a collection of concepts that become designed to give a "useful, no-nonsense framework for opting for, planning, providing and helping IT capabilities to the business."

ITIL all started as a library such as books that mentioned selected IT service administration most desirable practices, in keeping with suggestions from the CCTA.

After its initial book edition 1 of ITIL consisted of greater than 30 volumes from 1986 to 1996. In 2000/2001, ITIL version 2 turned into consolidated into eight units of books that grouped linked method instructions for the a considerable number of points of IT, specifically capabilities, applications and management. In April of 2001, the CCTA become merged into the office of executive Commerce (OGC).

The OGC announced ITIL version 3--now widely used as the ITIL 2007 edition--in may additionally of 2007. It consisted of 26 techniques and capabilities and contained in five core publications:

carrier approach

carrier Design

provider Transition

carrier Operation

continual provider growth

In July of 2011, ITIL became up to date once more. This replace provided extra suggestions with the definition of formal approaches that had been not in the past neatly-described, and corrected numerous mistakes and inconsistencies that had crept in through the years.

At this point, the OGC turned into not listed because the owner of ITIL, and it become consolidated into the cupboard office. The 2011 version of ITIL is owned through the HM govt. As of January 31, 2012, ITIL certification assessments have concentrated on the ITIL 2011 syllabus (the core ideas of ITIL practices for carrier management), instead of that of the ITIL 2007 version.

The ITIL Qualification Scheme and credit score equipment

The ITIL Qualification Scheme uses a modular credit gadget known as the ITIL credit equipment. All ITIL and ITIL-connected qualifications in the ITIL credit score equipment are assigned a particular credit score cost. As these credits are applied, the applicant qualifies to test for a better degree of certification. There are five ranges of skills within the ITIL Qualification Scheme that consist of here:

ITIL foundation, which scores candidates with 2 credit, includes forty diverse-alternative questions. No prerequisites are required to take this examination. It deals with key features, ideas and terminology associated with ITIL carrier lifecycle management.

ITIL Intermediate stage, which ratings the candidate with 15 or sixteen credit, is open to candidates who have already passed the ITIL basis exam and have achieved an authorised practicing path. The intermediate level includes two facets: provider Lifecycle examinations: service approach, provider Design, carrier Transition, service Operation, and continual provider growth in addition to provider capacity examinations: Planning protection and Optimization, unencumber handle and Validation, Operational assist and evaluation, and service choices and Agreements.

ITIL Managing throughout the Lifecycle (MALC), which ratings the candidate with 5 credit, requires the candidate to have passed the ITIL basis examination, together with an extra 15 credits from passing ITIL Intermediate checks, giving them a minimum of 17 credit in an effort to take this examination. this is additionally the gateway examination to obtain ITIL knowledgeable stage.

ITIL skilled stage requires the candidate to have amassed 22 credits that have been won by means of passing the ITIL groundwork, Intermediate stage and MALC exams.

ITIL master Qualification requires the candidate to already be ITIL skilled-degree certified. To obtain the ITIL master Qualification, candidates should "clarify and justify how they selected and for my part utilized a range of potential, concepts, methods and options from ITIL and aiding management recommendations, to obtain preferred company results in one or extra practical assignments."

When a candidate completes a given stage of the ITIL examination, he or she is given the certification and the attributed credits. each and every stage of certification has its personal requirements, all of which consist of incomes a selected number of credit.

ITIL Complementary qualifications

happily, the ITIL credit score equipment provides credits for different IT certifications (referred to as ITIL Complementary qualifications) the applicant has passed, together with these:

difficulty Analyst, an APMG-overseas qualification teaches candidates the way to evade problems and incidents from going on. This qualification is price 1.5 credits.

Lean IT, an APMG-overseas qualification, teaches candidates a way to create a value-oriented, client-centric subculture, whereas casting off waste, inflexibility and variability. This qualification contains 0.5 credit.

ISO/IEC 20000, an APMG-overseas certificates, permits businesses to display excellence and show most reliable practice in IT administration. it is price 1.5 credits.

provider Catalogue is an APMG-overseas certification for those that already have an ITIL groundwork certificates. It teaches candidates a way to handle demand, post and song service pricing and price as well as automate carrier request administration and success. This qualification is price 1.5 credits.

IT provider administration foundation is an EXIN and Tuev-Sued IT provider management basis according to ISO/IEC 20000. It specializes in the core ideas, practices and processes of a high quality method to IT provider management and is price 1 credit score.

certified manner Design Engineer (CPDE), an LCS certification, focuses on the evaluation, design, implementation, integration and administration of IT provider management strategies. This qualification is price 1.5 credit.

BCS professional qualifications in IT provider administration covers a large range of trade practices including ITIL, COBIT, ISO/IEC 20000 and SFIA/SFIA. Six BCS-ISEB specialist skills can be found: professional certificates in provider Desk and Incident management, specialist certificates in change management, expert certificate in carrier level administration, expert certificate in company Relationship management, expert certificate in issue management and professional certificate in supplier administration. every certificate earns 1.5 credit.

Configuration management Database - This APMG-foreign certification, teaches candidates a way to identify, control, document, audit and assess the service belongings and CIs of a CMDB, and contains 1.5 credit.

change Analyst is an additional APMG-foreign qualification that teaches candidates how to assess, authorize and manage alterations within an IT carrier ambiance. This qualification earns 1.5 credit.

Sourcing Governance groundwork (SGF), an APMG-overseas qualification, teaches the leading concepts of Outsourcing and Sourcing Governance and the way to follow them. This qualification is value 1 credit.

BiSL, an APMG-overseas qualification, makes candidates frequent with a framework that become created to establish a business guidance administration area. It additionally teaches the way to actively manipulate, hold and assist the functionality of information systems. This qualification is worth 0.5 credit.

ASL2, an APMG-overseas qualification, focuses on the most beneficial practices for designing and conducting valuable application management, including the administration, preservation and upgrading of functions. This qualification is value 1 credit.

word: A highest of six credits from ITIL Complementary skills may also be applied in opposition t the ITIL expert certification.

The legit web page of ITIL points a tool called the ITIL credit Profiler, which helps advantage candidates verify the whole credit score price they have attained, and offers them with generic guidance on additional certificates they may are looking to achieve, in response to their specific profession ambitions.

ITIL Certification administration Board

ITIL assessments are supplied at three levels: basis, Practitioner and manager. The certifications themselves are managed by way of the ITIL Certification administration Board, or ICMB. originally, the ICMB covered representatives from a variety of foreign groups, together with the U.k. OGC, APMG, the Stationery office (TSO), ITIL Examination Panel and Examination Institutes (EIs).

In 2006, although, the OGC, which owned the ITIL trademark, grew to become over the administration of the ITIL trademark and the accreditation of examination suppliers to the APM group. The APMG then shriveled with EXIN, BCS/ISEB, Loyalist Certification features, PeopleCert group and different certification our bodies, accrediting them as the reputable examination our bodies.

These legit organizations are now capable of accredit respectable ITIL training suppliers and present ITIL tests. here is a listing of authorized ITIL practising partners as offered by the legit ITIL site.

every accepted certification organization uses the identical questions, from the same question bank that turned into developed by means of the APMG. best accepted working towards organizations are allowed to promote, market and/or convey ITIL certification courses to applicants.

accepted practising agencies and Examination Institutes

There are a few authorised working towards agencies (ATOs)--folks that were fully authorised by way of an accepted Examination Institute)-- that provide ITIL certification courses, each on-line and in grownup. A full record of ATOs is equipped here.

additionally, there are lots of examination institutes (EI) that are approved by means of APMG. These examination institutes are allowed to give an ITIL examination scheme through selected permitted practicing organizations, and accredited trainers with authorised substances. a list of respectable Examination Institutes (EI) is also supplied by way of the professional ITIL web page.

examine Your ITIL potential on pattern exams

just before taking any of the ITIL checks, be sure you be able to circulate any of the sample ITIL assessments that can be found online. additionally, that you could down load a pattern ITIL examination from the official ITIM web page in PDF form.

a list of online ITIL pattern checks will also be found here.

additionally, Android OS and iOS have apps can be found:

Android (free)

iOS ($9.99)

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ITIL Foundation (syllabus 2011)

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ITIL certification for DBAs – Part 2 | killexams.com real questions and Pass4sure dumps

No result found, try new keyword!Passing Your ITIL Foundation Exam: 2011 by Axelos: This is the official exam reference book and updated in line with the 2011 syllabus, this i s by far the best study aid you will find, it contains ...

What ITIL Certifications Mean to Your IT Management Practices | killexams.com real questions and Pass4sure dumps

If you've done your research into current IT certifications, you'll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help companies identify areas where they need improvement, providing vendor-neutral guidelines on where to make specific changes to reduce costs and increase productivity.

For example, you may use ITIL practices to reduce helpdesk traffic by implementing self-help sections on your company's website or you may use ITIL guidelines to decide whether something is done in-house or by a third-party.

Keep in mind: ITIL is not a tool but rather a set of best practices pertaining to IT service and lifecycle management.

The History of ITIL

Before we delve into whether you should implement ITIL methodologies, let's step back and look at its roots.

In the 1980s, the U.K.'s Government's Central Communications and Telecommunications Agency (CCTA) formulated a set of recommendations that was designed to provide a "practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."

ITIL began as a library consisting of books that discussed specific IT service management best practices, based on recommendations from the CCTA.

After its initial publication Version 1 of ITIL consisted of more than 30 volumes from 1986 to 1996. In 2000/2001, ITIL Version 2 was consolidated into eight sets of books that grouped related process guidelines for the various aspects of IT, namely services, applications and management. In April of 2001, the CCTA was merged into the Office of Government Commerce (OGC).

The OGC announced ITIL Version 3--now known as the ITIL 2007 Edition--in May of 2007. It consisted of 26 processes and functions and contained in five core publications:

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

In July of 2011, ITIL was updated again. This update provided additional guidance with the definition of formal processes that were not previously well-defined, and corrected various errors and inconsistencies that had crept in over the years.

At this point, the OGC was no longer listed as the owner of ITIL, and it was consolidated into the Cabinet Office. The 2011 edition of ITIL is owned by the HM Government. As of January 31, 2012, ITIL certification exams have focused on the ITIL 2011 syllabus (the core principles of ITIL practices for Service Management), rather than that of the ITIL 2007 Edition.

The ITIL Qualification Scheme and Credit System

The ITIL Qualification Scheme uses a modular credit system called the ITIL Credit System. All ITIL and ITIL-related qualifications within the ITIL Credit System are assigned a specific credit value. As those credits are applied, the applicant qualifies to test for a higher level of certification. There are five levels of qualifications within the ITIL Qualification Scheme that include the following:

ITIL Foundation, which scores candidates with 2 credits, consists of 40 multiple-choice questions. No prerequisites are required to take this examination. It deals with key elements, concepts and terminology associated with ITIL service lifecycle management.

ITIL Intermediate Level, which scores the candidate with 15 or 16 credits, is open to candidates who have already passed the ITIL Foundation exam and have completed an accredited training course. The intermediate level includes two elements: Service Lifecycle examinations: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement as well as Service Capability examinations: Planning Protection and Optimization, Release Control and Validation, Operational Support and Analysis, and Service Offerings and Agreements.

ITIL Managing Across the Lifecycle (MALC), which scores the candidate with 5 credits, requires the candidate to have passed the ITIL Foundation exam, along with an additional 15 credits from passing ITIL Intermediate exams, giving them a minimum of 17 credits in order to take this exam. This is also the gateway exam to achieve ITIL Expert Level.

ITIL Expert Level requires the candidate to have accumulated 22 credits that have been gained by passing the ITIL Foundation, Intermediate Level and MALC exams.

ITIL Master Qualification requires the candidate to already be ITIL Expert-level qualified. To achieve the ITIL Master Qualification, candidates must "explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments."

When a candidate completes a given level of the ITIL examination, he or she is given the certification and the attributed credits. Each level of certification has its own requirements, all of which include earning a specific number of credits.

ITIL Complementary Qualifications

Fortunately, the ITIL Credit System provides credits for other IT certifications (called ITIL Complementary Qualifications) the applicant has passed, including these:

Problem Analyst, an APMG-International qualification teaches candidates how to prevent problems and incidents from happening. This qualification is worth 1.5 credits.

Lean IT, an APMG-International qualification, teaches candidates how to create a value-oriented, customer-centric culture, while removing waste, inflexibility and variability. This qualification carries 0.5 credits.

ISO/IEC 20000, an APMG-International certificate, enables companies to demonstrate excellence and prove best practice in IT management. It is worth 1.5 credits.

Service Catalogue is an APMG-International certification for those who already have an ITIL Foundation certificate. It teaches applicants how to control demand, publish and track service pricing and cost as well as automate service request management and fulfillment. This qualification is worth 1.5 credits.

IT Service Management Foundation is an EXIN and Tuev-Sued IT Service Management Foundation based on ISO/IEC 20000. It focuses on the core principles, practices and processes of a quality approach to IT Service Management and is worth 1 credit.

Certified Process Design Engineer (CPDE), an LCS certification, focuses on the assessment, design, implementation, integration and management of IT Service Management processes. This qualification is worth 1.5 credits.

BCS Specialist Qualifications in IT Service Management covers a broad range of industry practices including ITIL, COBIT, ISO/IEC 20000 and SFIA/SFIA. Six BCS-ISEB Specialist Qualifications are available: Specialist Certificate in Service Desk and Incident Management, Specialist Certificate in Change Management, Specialist Certificate in Service Level Management, Specialist Certificate in Business Relationship Management, Specialist Certificate in Problem Management and Specialist Certificate in Supplier Management. Each certificate earns 1.5 credits.

Configuration Management Database - This APMG-International certification, teaches candidates how to identify, control, report, audit and verify the service assets and CIs of a CMDB, and carries 1.5 credits.

Change Analyst is another APMG-International qualification that teaches candidates how to assess, authorize and manage changes within an IT service environment. This qualification earns 1.5 credits.

Sourcing Governance Foundation (SGF), an APMG-International qualification, teaches the main concepts of Outsourcing and Sourcing Governance and how to apply them. This qualification is worth 1 credit.

BiSL, an APMG-International qualification, makes candidates familiar with a framework that was created to establish a business information management domain. It also teaches how to actively manage, maintain and support the functionality of information systems. This qualification is worth 0.5 credits.

ASL2, an APMG-International qualification, focuses on the best practices for designing and carrying out effective application management, including the management, maintenance and upgrading of applications. This qualification is worth 1 credit.

Note: A maximum of six credits from ITIL Complementary Qualifications can be applied towards the ITIL Expert certification.

The official site of ITIL features a tool called the ITIL Credit Profiler, which helps potential candidates determine the total credit value they have attained, and provides them with general guidance on additional certificates they may want to obtain, based on their specific career objectives.

ITIL Certification Management Board

ITIL exams are provided at three levels: Foundation, Practitioner and Manager. The certifications themselves are managed by the ITIL Certification Management Board, or ICMB. Originally, the ICMB included representatives from various international organizations, including the U.K. OGC, APMG, the Stationery Office (TSO), ITIL Examination Panel and Examination Institutes (EIs).

In 2006, however, the OGC, which owned the ITIL trademark, turned over the management of the ITIL trademark and the accreditation of examination providers to the APM Group. The APMG then contracted with EXIN, BCS/ISEB, Loyalist Certification Services, PeopleCert Group and other certification bodies, accrediting them as the official examination bodies.

These official organizations are now able to accredit official ITIL training providers and offer ITIL exams. Here is a list of accredited ITIL training partners as provided by the official ITIL site.

Each accredited certification organization uses the same questions, from the same question bank that was developed by the APMG. Only accredited training organizations are allowed to advertise, market and/or deliver ITIL certification courses to applicants.

Accredited Training Organizations and Examination Institutes

There are a number of Accredited Training Organizations (ATOs)--those that have been fully accredited by an approved Examination Institute)-- that provide ITIL certification courses, both online and in person. A full listing of ATOs is provided here.

Additionally, there are many examination institutes (EI) that are accredited by APMG. These examination institutes are allowed to provide an ITIL examination scheme through specific accredited training organizations, and accredited trainers with accredited materials. A list of official Examination Institutes (EI) is also provided by the official ITIL site.

Test Your ITIL Knowledge on Sample Exams

Prior to taking any of the ITIL exams, you should be able to pass any of the sample ITIL exams that are available online. Additionally, you can download a sample ITIL exam from the official ITIM site in PDF form.

A list of online ITIL sample exams can be found here.

Additionally, Android OS and iOS have apps are available:

Android (free)

iOS ($9.99)

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ITIL 2011 - An Invitation to review and discuss the impact to IT Service Management + SMSG AGM | killexams.com real questions and Pass4sure dumps

Date:Monday 24 October 2011 Time:Registration & refreshments from 17:45. The event will be preceded at 18:15 by the SMSG AGM, being announced separately. The main event will commence at 18:30 and will finish by 20:00, followed by wine, finger food and informal networking.

Venue:BCS, The Davidson Building, 5 Southampton Street, London, WC2E 7HA.BCS London Offices (PDF)

Synopsis:The session will focus upon and explore aspects of the recent ITIL 2011 publication. It will include presentations from 4 speakers including ITIL insiders and outside commentators.

Following the presentations we will run a discussion panel where we invite interested parties to forward questions for the panel in advance, but there will be plenty of opportunity to directly participate with the panel on the night.

Please email advance questions to Gregory.Baylis-Hall@blplaw.com

Speakers and Panellists:

  • Shirley Lacy - Original Service Transition co-author and ITIL 2011 Project Mentor will provide the initial presentation covering the inside perspective.
  • Chris Finden-Browne - SMSG Chair and IBM Distinguished Engineer responsible for mapping 2011 to their current Reference Model will provide his view from a formal process perspective.
  • Brian Scott - SMSG Treasurer and Independent Consultant will provide a practitioner's case study of "on the ground" implementing the updates to the Service Asset and Configuration Management component of his current Integrated Service Management project.
  • Barclay Rae - Independent Management Consultant, prolific ITSM blogger and presenter of itsmTV will provide the outside industry commentator perspective.
  • All 4 will then engage and discuss with the audience the benefits and issues around the 2011 refresh.

    More About the Speakers:

    Shirley Lacy, ConnectSphereShirley Lacy is Managing Director of ConnectSphere and she specialises in the application of service management best practices to deliver value from IT investments. She leads ConnectSphere's consultancy and ITSM implementation practices.

    Shirley is highly regarded within the industry and is an authority on service management practices. Shirley was co-author of the OGC’s ITIL V3 Service Transition publication and project mentor for the ITIL 2011 update. Shirley has significant experience of helping organisations to adopt ITIL practices and to achieve ISO/IEC 20000 certification. She holds the ITIL Expert certificate and is an accredited trainer for ITIL and ISO/IEC 20000.

    Shirley is the UK representative on the International Standards groups that develop IT service management and process assessment standards, ISO/IEC 20000, ISO/IEC 15504 and the new ISO/IEC 31000 series. Shirley was co-author of the BSI publications on Achieving ISO/IEC 20000 with Jenny Dugmore.

    Shirley is the Vice Chair of the British Computer Society (BCS) Configuration Management Specialist Group

    Chris Finden-Browne, IBMChris Finden-Browne is an IBM Distinguished Engineer from Global Technology Services. He works in the worldwide team responsible for the development and deployment of IT Management consulting methods and models.

    He is the chief architect of the IBM Process Reference Model for IT which documents the building block processes for all aspects of IT (including ITIL) in a formal way.  He is a prominent member of the cross-divisional team of technical leaders which drives a common foundation of concepts and assets for Service Management across IBM products and services.

    Chris is Chair of (and a regular presenter at) the Service Management Specialist Group of the British Computer Society.  He has also supported itSMF conferences: the closing keynote address to the itSMF Sweden conference in March 2009; at itSMF Barcelona, in June 2010, he gave the only international presentation.

    Brian Scott, Service Management Connect LtdBrian is a Service and System Management IT Consultant and Director at Service Management Connect Ltd. He has over 25 years IT and Telecoms experience including 21 years in MoD in various posts in the UK and abroad covering Service and System Management engineering and operations.

    An ITIL V3 Expert, ITIL ICT Infrastructure Manager (Orange Book) and ITIL Service Manager (Red Badge) Brian is also an active member of the Configuration Management Specialist Group and Treasurer of the Service Management SG.

    He has spent the last 4+ years in industry delivering solutions and implementations for large Managed Service projects. This has included toolsets and process for Configuration Management Systems where he was delivering for ITIL Operations but implementing via Application Management methods.

    Barclay Rae, Independent Management ConsultantBarclay Rae is an experienced business consultant in the ITSM world with over 25 years experience on more than 300 major projects. He has worked with industry bodies like HDI/SDI and itSMF as well as running a consulting business (e2e) and recently working with ITSM vendor Axios Systems as global services manager.  The ITSM TV resource is a recent addition to his portfolio - see http://www.itsmtv.co.uk/.

    Barclay's focus and experience centres on building service definitions and associated systems, particularly in relation to service catalogues, service level agreements and management reporting that can demonstrate business value from IT. He has worked on numerous Service Management projects, from the United Nations, to local government, and from global corporates to SMEs.

    Presentation (PDF)ITIL 2011 (mp3 - 82Mb)



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