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AccorHotels has promoted Frank Naboulsi to the function of vice president, operations, Egypt.
Naboulsi begun his profession with the Fairmont company in 1991 as regional director of earnings & advertising in Fairmont Banff Springs resorts in Alberta, Canada.
He then moved to turn into inn supervisor and later typical manager in two other Fairmont residences in Canada between 1996 and 2001 earlier than relocating to Dallas, Texas as familiar supervisor of Fairmont Dallas.
Naboulsi joined Fairmont Nile city in 2007 and endured there ever because as well-known manager & regional vice chairman, Egypt earlier than being promoted to his latest function.
Naboulsi's remit will now encompass overseeing Sofitel wintry weather Palace Luxor, Sofitel Taba Heights, Sofitel Cairo El Gezirah, Sofitel Legend historical Cataract, Sofitel Le Gabriel, Mövenpick hotel & Spa El Gouna, Mövenpick inn Cairo-Media city, Mövenpick resort Taba, Mövenpick lodge Soma Bay, Mövenpick resort Sharm el Sheikh, Mövenpick hotel El Sokhna, Mövenpick inn El Quseir, Mövenpick resort Aswan, in addition to managing Fairmont Nile metropolis. In his new position, Naboulsi might be responsible for supporting AccorHotels' transforming into portfolio in the nation.
Naboulsi is an authorized Hospitality Administrator (CHA) via the American resort & Lodging affiliation, preserving a master’s degree in business Administration (MBA) and a Bachelor’s degree in administration Administration from California South college in addition to a business management degree from the institution of furnish MacEwan in Canada.
skilled certification continues to be a priority for hospitality experts and educators in the Philippines, supported by using Asia World Hospitality, a global companion of the American lodge & Lodging educational Institute (AHLEI). all over a session held July 21–24 at Seda hotel Nuvali, 11 popular managers from the Ayala resort & resorts service provider and hotel Benilde (the hotel of De La Salle — Benilde faculty) passed the licensed hotel Administrator (CHA®) examination, the largest neighborhood of hoteliers within the Philippines to earn the certification on their first attempt.
here week, 13 educators from eight tutorial institutions participated in an authorized Hospitality Educator (CHE®) workshop July 27–30 at Seda BGC lodge. The schools covered: PHINMA training — Araullo tuition, PHINMA schooling — Southwestern tuition, Nueva Vizcaya State institution, Tarlac State tuition, Centro Escolar institution, far japanese university, Academy of Pastry and Bakery Arts Philippines, Philippine merchant Marine school. additionally, Ms. Wilma Moran Estaura, the community director of human supplies for Ayala hotel & motels corporation, participated within the workshop. She has the big difference of being the primary Filipina to earn the licensed Hospitality trainer (CHT®) designation.
This turned into the primary CHE® workshop to be held after the Philippine commission on better schooling (CHED) approved the CHE® and different AHLEI courses (licensed Hospitality instructor and certified guest provider knowledgeable) for inclusion in their knowledgeable development can provide software. via this software, Filipino educators can receive scholarship offers to pursue certifications as a way to further their competencies and mastery of skills in hospitality training.
“The CHED’s endorsement of AHLEI’s classes are a welcome building to the portfolio of classes that we offer as aligned with our mission to help within the development of our academic device in the Philippines. we're also grateful to bring these globally-diagnosed courses with the aid of the united states Embassy commercial carrier.” referred to Machi Borja, CGSP, CLSO, director of Asia World Hospitality.
“we're honored to see CHED embody our vision in in upgrading the potential of the Filipino educators during the professional construction programs we present internationally and in the neighborhood,” added Ed Kastli, MBA, CMHS, CGSP, AHLEI’s vice president, foreign sales.
Embassy Suites motels and solar building & administration company are blissful to announce the appointment of Jeff Fowlkes as regularly occurring manager and Linda Olson as director of income at Embassy Suites Elizabeth – Newark Airport in New Jersey, scheduled to open in January 2014. Fowlkes and Olson mutually convey years of hospitality adventure to their new roles, each having up to now labored at resorts in the Hilton worldwide portfolio. A group of approximately 50 group members is expected to be a part of them upon the inn’s opening.
“We’re extremely joyful to be nearing the hole of Embassy Suites Elizabeth – Newark Airport, a lodge developed within the imaginitive and flexible Design alternative III prototype,” noted John Rogers, global head of Embassy Suites lodges. “Fowlkes and Olson will play a crucial half in bringing the upscale Embassy Suites adventure to this bustling market.”
Fowlkes brings more than twenty years of extensive hospitality journey to this place. he is a thirteen-yr Hilton global veteran and has held frequent manager and regional positions considering that 2003. Fowlkes become named some of the excellent one hundred most influential African American hoteliers all over his first everyday manager assignment at Hilton Tarrytown. He has been instrumental in the conversion of several properties to Hilton worldwide products and also served as the meals and beverage cluster lead for North and South Carolina with multi-property oversight in this discipline. Fowlkes earned the titles of certified resort Administrator (CHA) and certified food & Beverage executive (CFBE) from the American hotel & Lodging association. moreover, he holds accepted manager certifications with the Hilton, DoubleTree and Embassy Suites brands.
Olson has been part of Hilton worldwide on account that 2006, when she joined Hilton Newark Airport as senior income supervisor. whereas in that role, Olson at all times passed ADR and earnings dreams and led the resort to acquire good customer carrier scores. She also participated in the a success advent of the Hilton leisure network (hen), a small group of Hilton homes that share top of the line practices and database tips related to working with high profile performers and production crews visiting the new york and New Jersey area. Olson’s previous journey with developing affluent revenue options laid the groundwork for her to be a hit in her new role choosing a strategic yet aggressive earnings method for the newly constructed lodge in a very aggressive market.
“together, Fowlkes and Olson carry a marvelous listing of hotel administration and revenue accomplishments to our new establishment,” talked about Chris Mayer, president, solar construction & administration corporation. “We’re assured they'll efficaciously open our first New Jersey Embassy Suites lodge and play an integral position in inspiring the broader team to give the precise-notch carrier for which the brand is ordinary.”
The 189-suite, eight-story hotel is beneath development at ninety five Glimcher Realty method in Elizabeth, N.J. The property will feature all the signature amenities regular in any respect Embassy Suites resorts including free cooked-to-order breakfast each morning, a nightly complimentary evening Reception* and two-room suites with a separate dwelling area. For extra guidance on Embassy Suites Elizabeth – Newark Airport, please visit www.embassysuites.com. For construction queries, please talk over with www.embassyfranchise.com.
*carrier of alcohol subject to state and native legal guidelines. should be of legal drinking age.
About Embassy Suites HotelsEmbassy Suites lodges, certainly one of Hilton international’s 10 market-leading manufacturers, gives visitors extra all through each live. the total-provider, upscale company presents spacious two-room suites, free cooked-to-order breakfast and nightly Complimentary evening Receptions with appetizers and beverages. each amusement and enterprise tourists hunting for an approachable, upscale experience think right at home in the company’s inviting atrium environment. Embassy Suites motels has more than 210 residences throughout the Americas and almost 35 more in the pipeline. For extra information, talk over with embassysuites.com, and fix with Embassy Suites at embassysuitesmediacenter.com, facebook.com/embassysuiteshotels and twitter.com/EmbassySuites.
About Hilton WorldwideHilton international is a leading world hospitality company, spanning the lodging sector from high-priced full-carrier hotels and lodges to prolonged-stay suites and mid-priced resorts. For ninety three years, Hilton global has provided company and amusement travelers the surest in lodgings, carrier, amenities and cost. The enterprise is dedicated to continuing its tradition of providing splendid visitor experiences across its global manufacturers. Its brands are made from greater than 3,900 inns and timeshare homes, with 650,000 rooms in 90 nations and territories and include Waldorf Astoria motels & lodges, Conrad hotels & lodges, Hilton resorts & hotels, DoubleTree by way of Hilton, Embassy Suites lodges, Hilton garden lodge, Hampton resorts, Homewood Suites by means of Hilton, Home2 Suites by Hilton and Hilton Grand vacations. The company also manages the area-classification visitor reward application Hilton HHonors®. discuss with www.hiltonworldwide.com for extra information and attach with Hilton worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide and www.linkedin.com/company/hilton-international.
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The American Hotel & Lodging Educational Institute (AHLEI) has developed new preparation and exam materials for the Certified Hotel Administrator (CHA®). The CHA® is the most prestigious certification available for hotel general managers and hospitality executives.
The revised review resources are offered entirely online, with study guide materials available for download in PDF or ePub formats. The program is accessible for online viewing or can be reviewed on the go by downloading the program content to a handheld mobile device, tablet or laptop for offline reading.
All sections of the preparatory material have been updated, and a new section on revenue management has been added. The program also includes an assessment tool with practice tests for each section. The topics, which can be completed in any order, include:
The new format features an exam at the end of each module, rather than one comprehensive final exam. The modular format enables candidates to complete the certification exam over multiple sessions.
For more information, prospective CHA® candidates should contact AHLEI’s Professional Certification department at 888–575–8726 or email@example.com.
AccorHotels has promoted Frank Naboulsi to the role of vice president, operations, Egypt.
Naboulsi started his career with the Fairmont brand in 1991 as regional director of sales & marketing in Fairmont Banff Springs Hotels in Alberta, Canada.
He then moved to become hotel manager and later general manager in two other Fairmont properties in Canada between 1996 and 2001 before moving to Dallas, Texas as general manager of Fairmont Dallas.
Naboulsi joined Fairmont Nile City in 2007 and continued there ever since as general manager & regional vice president, Egypt before being promoted to his current role.
Naboulsi's remit will now include overseeing Sofitel Winter Palace Luxor, Sofitel Taba Heights, Sofitel Cairo El Gezirah, Sofitel Legend Old Cataract, Sofitel Le Gabriel, Mövenpick Resort & Spa El Gouna, Mövenpick Hotel Cairo-Media City, Mövenpick Resort Taba, Mövenpick Resort Soma Bay, Mövenpick Resort Sharm el Sheikh, Mövenpick Resort El Sokhna, Mövenpick Resort El Quseir, Mövenpick Resort Aswan, in addition to managing Fairmont Nile City. In his new role, Naboulsi will be responsible for supporting AccorHotels' growing portfolio in the country.
Naboulsi is a Certified Hospitality Administrator (CHA) by the American Hotel & Lodging Association, holding a Master’s degree in Business Administration (MBA) and a Bachelor’s degree in Management Administration from California South University as well as a Business Management degree from the University of Grant MacEwan in Canada.
2019 is the year where supply and demand come in balance, with about two percent growth for each. That means occupancy levels will be flat in the U.S. – though certain markets have some supply growth well beyond that and might see occupancy reductions. Let’s begin with the economy, and then move into lodging industry projections.
Stock market volatility won’t go away with too much political divisiveness and trade war rumors going around. Interest rates will likely stay where they are in an attempt to avoid or stave off a recession. China’s economy is suspect and the international wind is certainly not at our back anymore. But there is no current indication, in my opinion, that we will have a recession this year. Fundamentals are at historic highs and default rates are at historic lows.
Consumer confidence remains strong, purchasing managers are showing continued growth, jobs and wages are growing and there is no “bubble” in the market that is hanging over us. Yes, there are pundits that predict recession. But we are far more likely to experience a recession caused by external factors such as war, terrorism or an “event” than a deterioration of fundamentals.
Supply growth is not a problem as lenders and construction costs are keeping that in check. Most indicators suggest the current expansion cycle still has some legs. Stay tuned for changes to the macroeconomic environment but gross domestic product growth will likely be above two percent.
As occupancy remains flat, average rates should continue to grow albeit slowly. This is not a result of weak occupancies, rather, it is a combination of rate transparency, competition from alternative accommodations such as vacation rentals, Airbnb and others and hesitancy on the part of revenue managers. When revenues rise only two percent, my estimate of rate growth this year, trouble is ahead on profit margins. A tight labor market, minimum wage increases and other cost increases will put real pressure on profits.
Based on some recession risk and clear profit pressures, owners will benefit from early planning in the event of softening demand. Revenue managers must maintain rates as pricing power shifts to the consumer. Opaque distribution channels can be leveraged here and bundling of air, car and hotel room can mask rate cuts. The power of large brands today has put online travel agencies on notice that they do not own the market. However, there has been a significant addition of alternative accommodations and this could lead to greater use of those channels—both due to more “hosts” needing to supplement income and hence more supply of less expensive product.
How we as operators react to any downturn will determine how we do. Perceived value will become even more critical for guests and loyalty strategies will possibly create more Loyalty Managers as a job title. It has become paramount to a hotel’s success to have attributes that today’s guests desire. Amenities, service quality and a sincere desire to please guests will not go unnoticed. The wellness market is growing and the new brands entering the market are not your father’s Hilton, Marriott or IHG product, so to speak.
Kalibri Labs (KL) has studied the loyalty and book direct programs in our industry in detail with a highly valid and statistically reliable 19,000 hotels. According to KL, “the loyalty member campaigns have either strengthened or stabilized the growth rate of bookings through Brand.com while the OTA channel has either held steady or has somewhat decelerated. Both online channels are growing, but Brand.com is growing at a stable rate or faster maintaining the current position across the U.S. industry where Brand.com generates 50% more bookings on average to U.S. hotels than the OTA channel.”
Further, “loyalty member rates through Brand.com deliver a 9 percent premium to OTA bookings across U.S. hotels in terms of ADR net of booking costs.” KL also accounted for pay per click campaigns and other advertising to determine the net benefit to hotels. Additionally, the purpose of the brand campaigns to grow a hotel’s loyalty base have been achieved, according to KL as the current average base of loyalty contribution is between 40-60 percent and is growing faster than before these campaigns were introduced.
Our home market is San Diego which finished with 4th quarter RevPar growth of 12.4 percent, highest in the nation, followed by Boston at 12.2 percent and Norfolk at 10.4 percent. Atlanta, Denver, Miami, Orlando and Washington, D.C. had negative 4th quarter RevPar growth while Houston, also negative, was impacted with Hurricane comps.
The full year ended with Philadelphia, Miami and Minneapolis leading the way with over 6 percent RevPar growth, San Diego and Phoenix over 5 percent RevPar growth and San Francisco at over 4 percent. Anaheim was over 3 percent and Los Angeles at just under 2 percent RevPar growth. Those in the negative growth category included Washington, D.C. and St. Louis. Houston was negative but again, they were severely impacted by Hurricane comps.
*above historic data from STR
While growth trajectory does not always indicate future results, supply growth coupled with weak demand growth can present challenges and demand growth with limited supply growth can present opportunities. Good luck in 2019 and to our Chinese friends, Shen Yun Kwai La, Kung Shi Fat Thai! Happy New Year and may you prosper (loosely translated)!
Robert Rauch, CHA, is a nationally recognized hotelier and President of R. A. Rauch & Associates, Inc., a leading hospitality management and consulting firm. Rauch has over 35 years of hospitality-related management experience in all facets of the industry. Widely recognized as the 'hotel guru,' Mr. Rauch maintains a blog where he expounds upon insights and trends in the hospitality industry at www.hotelguru.com. Along with the blog, he also publishes Hospitality Innsights, an electronic newsletter that is distributed monthly.
Mr. Rauch held nearly every position in the hotel business including General Manager of full-service Four Diamond hotels for Hilton and Embassy Suites. His education includes a bachelor’s degree in Hotel Administration from Western International University and a master’s degree in Tourism Administration from Arizona State University. He is a Certified Hotel Administrator and has served as chairman of numerous tourism organizations nationally and in the western U.S. He has been directly involved in developing several leading brand hotels, some of which the firm still owns and manages. R. A. Rauch & Associates, Inc. currently operates hotels in California, Arizona and Colorado with several under development.
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