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C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation - Dump Information

Vendor : IBM
Exam Code : C9560-656
Exam Name : IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Questions and Answers : 119 Q & A
Updated On : December 8, 2017
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C9560-656 Questions and Answers

IBM C9560-656  IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Download Full Version : QUESTION: 108 The Source field indicates how the Service Request was originated. How is the list of possible values changed? A. modify the file B. edit the TSDTKTSOURCE synonym domain C. edit the Service Request application with the Application Designer application D. extend the Java class associated with the Source field on the Service Request application Answer: B QUESTION: 109 What is a valid status sequence for a Ticket Template?  A. Draft> Active > Inactive> Active B. Draft> Active > Inactive > Revised C. Draft> Pending > Active> Inactive D. Draft> Pending > Active> Revised Answer: A QUESTION: 110 What must a survey have in order to be automatically sent?  A. questions, an escalation, and be set to Active status B. questions, an object it applies to, and the condition to be met C. an object the survey applies to, an escalation value, and the status set to Enabled D. be set to Active status, apply to an object, and have defined the condition to be met Answer: A QUESTION: 111 In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be used with Service Level Agreements in the Service Level Agreement application? (Choose two.) A. Time Calendar B. Custom Calendar C. Frequency Calendar D. Applies To Calendar E. Calculation Calendar Answer: D, E QUESTION: 112 An IT support specialist is creating a new solution record so it is published and available from the Self Service Center application. He entered information into the Symptom, Cause, and Resolution sections and saved the record. The solution describes resolving an issue with the e­ mail server, so in the keywords section he is adding the word: e-mail. Now he wants to check if the solution is available from the Self Service Center application so he searches using the email keyword but his solution is not listed on the results list. He checked the solution record again and it is in ACTIVE status and the Self Service Access option is checked. Why is the solution not appearing in the results list? A. The Expiration Date field is empty B. The Lucene engine did not index this record. C. A classification was not assigned to the solution. D. The specification list on the Specifications tab is empty. Answer: B QUESTION: 113 Which two approvers can be used with the default workflow and sections on the Offering application? (Choose two.) A. Line Manager B. Asset Manager C. Financial Manager D. Fulfillment Manager E. Service Request Manager Answer: A, D QUESTION: 114 An incident may be associated with which two record types? (Choose two.)  A. Asset B. Calendar C. Item Master D. Purchase Order E. Configuration Item Answer: A, E QUESTION: 115 What are three purposes of the Offering dialog in the Self Service Center? (Choose three.)  A. Modify the offering type B. re-classify the offering instance C. display the details of a descriptive offering D. allow the users to overwrite the offering workflows E. allow the user to launch the service for an action offering F. collect attribute information from the user for fulfillment of the service Answer: C, E, F QUESTION: 116 Which user must be used to delete the Incident queries installed from the Service Desk content? A. any user B. a database user C. only MAXADMIN D. only the user that created the query Answer: D QUESTION: 117 What is a use case for a Ticket Template?  A. applying a source to a ticket B. applying a known solution to a ticket C. applying a consistent summary to a ticket D. applying a Service Level Agreement to a ticket Answer: C QUESTION: 118 Which application is used to specify which process will be invoked once a user submits an offering? A. Offerings application B. Offering Catalog application C. Process Request application D. Workflow Designer application Answer: A QUESTION: 119 Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?  A. They group customers. B. They group work orders. C. They group offerings that are commonly ordered. D. They group shopping carts that are commonly submitted. Answer: C 'PS.PSFFYBNTWJTJUIUUQLJMMFYBNTDPN .LOO\RXUH[DPDW)LUVW$WWHPSW*XDUDQWHHG 

IBM C9560-656 Exam (IBM SmartCloud Control Desk V7.5 Service Request Management Implementation) Detailed Information

C9560-656 Test Information / Examination Information

Number of questions : 61
Time allowed in minutes: 90
Required passing score : 67%
Languages : English

C9560-656 Objectives


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