|Exam Name||:||IBM Sterling Order Management V9.1 Deployment|
|Questions and Answers||:||104 Q & A|
|Updated On||:||February 15, 2019|
|PDF Download Mirror||:||Pass4sure C2050-219 Dump|
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Cloud ComputingGSA goes with IBM cloud to improve acquisition capabilities
The ordinary capabilities Administration is getting keen on give chain administration, making a choice on IBM to deliver the cloud infrastructure and whole end-to-end capabilities within GSA international give, which offers $1 billion value of industrial items and capabilities annually to govt consumers global.
As a part of the five-yr, $30 million contract introduced Oct. 21, GSA will installation IBM's SmartCloud for government to tackle some 5.5 million annual orders. while cloud hosting is an important a part of this deal, it be the additional capabilities IBM will give GSA that make it a big victory for large Blue.
GSA world supply will make use of several cloud-primarily based options from IBM beginning in early 2014, together with its Sterling Order administration and Sterling B2B Integrator, allowing GGS a single view of order administration for demand, stock and supply across its international give chain networks. GSA will also make use of IBM's analytics software, using buy information and other large facts to identify trends, order patterns and corporation studies.
Leveraged with IBM's SmartCloud for executive, these and other functions are expected to help GSA streamline its business model over the next five years.
"The GSA is displaying tremendous management for other executive groups by using relocating their order management gadget to the cloud," spoke of Anne Altman, widespread supervisor of IBM's federal division.
"IBM SmartCloud will raise visibility into GSS channel operations and make feel of massive statistics within, however additionally optimize inventory and provide considerable procedure innovation, resulting in enhanced company procedures to manage the company's tremendous supply chain and logistics operations," Altman mentioned. "this could in the reduction of costs; growing greater productive outcomes for GSA valued clientele, and finally translate into a benefit for the taxpayer."
for most of 2013, IBM has been locked in a battle with Amazon web functions for the appropriate to increase a $600 million cloud computing infrastructure for the CIA. Yet even though AWS sooner or later win that deal -- as looks doubtless in response to contemporary criminal court cases -- it won't be a foul year for IBM.
big Blue's cloud computing revenue surpassed $1 billion right through the third-quarter – the first time that has happened – and within the first three quarters of 2013, its cloud salary jumped 70 % over ultimate 12 months. it is despite the business taking a 3rd-quarter revenue hit of greater than $1 billion -- $23.seventy two billion in comparison to remaining yr's $24.seventy four billion -- in enormous part as a result of vulnerable efficiency from the enterprise's hardware division.
in terms of standard price, IBM landed its greatest public sector cloud contract so far in August, securing an indoors branch deal worth as much as $1 billion over 10 years. IBM officers are expecting its SmartCloud for executive solution to reap Federal risk and Authorization management program (FedRAMP) compliance by 12 months's conclusion as well, which means it is going to comply with the executive's rigorous cloud computing security requirements.
The GSA deal, although, highlights how an awful lot of IBM's increase within the cloud market is because of the conclusion-to-conclusion features it gives on correct of the cloud infrastructure itself. IBM has long offered organizations with expert consulting and different B2B options that many cloud infrastructure suppliers would need to subcontract out.
"The reason IBM was chosen right here is we couldn't best deliver [GSA] the cloud system, however the end-to-conclusion ability – the analytics and new ways to analyze enterprise and effectivity," referred to Luann Pavco, managing companion for IBM Public Sector capabilities. "There in reality is a change between IBM and a basic cloud infrastructure company."
Frank Konkel is a former personnel creator for FCW.
CLOUD COMPUTINGIBM captures GSA contract to control $1B in transactions
EDITOR's note: A edition of this article first looked on FCW.com.
IBM has landed a $30 million cloud computing contract with the typical functions Administration to deliver conclusion-to-end services to the GSA global deliver.
global give gives $1 billion price of commercial items and functions annually to government purchasers worldwide each and every yr.
As part of the five-12 months contract introduced Oct. 21, GSA will use IBM's SmartCloud for executive to address some 5.5 million annual orders. while cloud internet hosting is a vital part of this deal, or not it's the additional services IBM will deliver GSA that make it a large victory for huge Blue.
GSA international provide will make use of a number of cloud-based options from IBM beginning in early 2014, together with its Sterling Order administration and Sterling B2B Integrator, giving GSA a single view of order management for demand, inventory and supply across its world deliver chain networks. GSA will additionally make use of IBM's analytics software, the usage of purchase information and other huge facts to establish developments, order patterns and organisation stories.
Leveraged with IBM's SmartCloud for executive, these and other features are expected to assist GSA streamline its business model over the next five years.
"The GSA is displaying giant leadership for different executive corporations via moving their order management device to the cloud," said Anne Altman, universal supervisor of IBM's federal division.
"IBM SmartCloud will increase visibility into GSS channel operations and make sense of massive records within, but additionally optimize stock and supply appreciable method innovation, leading to stronger enterprise procedures to manage the company's great deliver chain and logistics operations," Altman stated. "this can in the reduction of charges; creating more productive results for GSA consumers, and finally translate into a advantage for the taxpayer."
for many of 2013, IBM has been locked in a battle with Amazon net capabilities for the appropriate to enhance a $600 million cloud computing infrastructure for the CIA. Yet however AWS ultimately win that deal -- as appears doubtless based on fresh prison court cases -- it won't be a nasty year for IBM.
big Blue's cloud computing earnings passed $1 billion all through the third-quarter – the primary time that has took place – and within the first three quarters of 2013, its cloud revenue jumped 70 % over final 12 months. it really is regardless of the company taking a third-quarter earnings hit of more than $1 billion -- $23.seventy two billion in comparison to remaining yr's $24.seventy four billion -- in enormous half due to vulnerable performance from the enterprise's hardware division.
when it comes to typical cost, IBM landed its largest public sector cloud contract to this point in August, securing an indoors department deal price up to $1 billion over 10 years. IBM officers expect its SmartCloud for govt answer to gain Federal risk and Authorization management application (FedRAMP) compliance via year's end as smartly, which means it's going to agree to the govt's rigorous cloud computing security necessities.
The GSA deal, despite the fact, highlights how tons of IBM's boom within the cloud market is due to the conclusion-to-conclusion functions it gives on good of the cloud infrastructure itself. IBM has lengthy provided corporations with knowledgeable consulting and different B2B solutions that many cloud infrastructure suppliers would ought to subcontract out.
"The explanation why IBM became chosen right here is we couldn't best give [GSA] the cloud equipment, but the conclusion-to-conclusion capability – the analytics and new ways to analyze company and efficiency," stated Luann Pavco, managing accomplice for IBM Public Sector features. "There really is a difference between IBM and a simple cloud infrastructure issuer."
Frank Konkel is a former team of workers author for FCW.
fort LEE, N.J., April 17, 2018 – MyRegistry.com is teaming with IBM (NYSE: IBM) to aid exchange the future of reward registry for companies.
This answer has assorted facets, the primary of which is a seamless integration between MyRegistry.com's well-known reward registry answer and the IBM Websphere Commerce platform. IBM Websphere Commerce gives a magnificent consumer interaction platform for cross-channel commerce. It will also be used through groups of all sizes, from small companies to significant firms and for many different industries.The scalable, customizable reward registry solution offered by means of MyRegistry.com is at present getting used by using greater than 300 sellers, all of whom want to provide their shoppers the comfort of a present registry carrier that can be accessed both in the retailer's personal location as well as on MyRegistry.com. The solution additionally contains access to analytics and reporting about present registry exercise that can be used to plan future marketing initiatives.
also, MyRegistry.com has integrated with IBM's in-shop retail platform, Sterling Order administration, for a seamless, omnichannel journey. IBM Sterling Order management allows for sellers to make extra suggested choices about how to promise and fulfill client orders, with a purpose to increase profitability and customer delight.
"we are continuously looking for out, constructing, and incorporating the newest tools and expertise to be certain we live forward of emerging developments," noted MyRegistry.com CEO Oded Berkowitz. "This collaboration enables us to faucet into the brilliant technical advances that they have got made, and, in turn, deliver a extra built-in present registry provider to IBM's retail customers."
additionally, IBM is now the in-shop kiosk hardware issuer to MyRegistry users which are in need of an in-keep equipment. This hardware can also be leased at once from IBM and may be maintained by using the business as neatly. The MyRegistry.com application is appropriate with all IBM-procured gadgets, including its kiosk hardware.
"cutting-edge customer expects a seamless adventure with marketers, even with the place and when they decide to interact with them," stated Christopher Wong, vice president, approach and Ecosystem, world purchaser industry, IBM. "This answer gives the continuity of the in-store registry event to the net and on mobile devices."
within the close future, all users of MyRegistry's present registry solution will even have the probability to improve their gift registry analytics to a Cognos-based gadget. Cognos is IBM's subsequent generation business intelligence device. It permits users to find exact and timely answers from their statistics and use automatic alerts to display screen alterations to key findings so that you can confidently and promptly take movements to help enhance their company. When it becomes obtainable, the Cognos answer can also be added to the MyRegistry.com dashboard for a nominal further charge.
The expertise additionally exists for registry users to harness the power of Watson, IBM's supercomputer in a position to augmenting human intelligence, to help enrich retailer operations so organizations can focus on using greater price results.
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Technology May 14, 2012
Column | techwatch
"Distributed order management" applications determine the best fulfillment location for a particular order.
By James A. Cooke
The days when consumers did most of their shopping at stores are long gone. Today's shopper is just as apt to order an item online or with a mobile phone as walk into a shop, and that's creating big headaches for some retailers. In particular, many are struggling to make sure they have the right inventory on hand and in the right places to keep the customer happy.
That's why a number of retailers have begun using a type of software known as "distributed order management" (DOM). Distributed order management applications determine the best fulfillment location for a particular order. Essentially, they provide visibility into inventory holdings on a network-wide basis—at distribution centers, in stores, and even at supplier sites—so the retailer can decide where to pull the product from. For instance, the app might indicate that the retailer's best option for filling an online order would be to pull the item from a store, rather than the e-commerce site's fulfillment center.
"A lot of retailers grew up using different systems and serving different channels," says Chad Hooker, senior director of supply chain solutions at the Oxford Consulting Group. "With DOM, you get the visibility as to what the customer is doing across all channels."
Although retailers are currently the main users of DOM software, industry experts believe that other sectors struggling with order fulfilment across multiple channels may soon begin turning to these apps as well. Hooker notes that the government is showing an interest in this type of software, while Gartner analyst Jessica O'Brien says that the life sciences industry has started looking into its use.
Despite the recent surge of interest, DOM software is not new. These applications have been around for more than a decade. But they've been gaining traction in the retail sector in the past two years as more merchants struggle with multi-channel fulfillment. Interest in this application is "largely driven by retail and the need to support all-channel commerce seamlessly without busting the budget," explains Jim Le Tart, director of marketing at RedPrairie, one vendor of this type of software.
In addition to RedPrairie, a number of well-known vendors provide DOM software, including Manhattan Associates, Sterling (IBM), Oracle, and Softeon. Other software companies in this space include Jagged Peak, IMI, OrderMotion, and VendorNet.
Prior to the changes in consumer shopping behavior, companies were hesistant to invest in this kind of software because of the integration work involved. DOM software must connect to multiple systems, including warehouse management systems, front-end e-commerce systems, merchandising systems, order management systems, point-of-sale systems, and customer relationship management systems.
Because of the amount of tie-in work required, installation and deployment of DOM systems are expensive undertakings. Although the actual cost depends on the order volume and the complexity of the integration, Gartner analyst O'Brien says installation of this type of software can easily reach $1 million. "They are definitely not cheap projects," she says.
Despite the huge capital investment for this software, a lot of retailers would rather deploy a DOM system than upgrade their existing systems or install new ones. "They look to use their current [information technology] infrastructure without having to rip out and replace existing systems," explains O'Brien. "They can have a layer of inventory visibility and enable intelligent order sourcing throughout their distribution network."
The payback for users comes about from the savings in improved inventory management. "You're not stockpiling inventory," says Hooker, "because instead of having the stores just pulling from the store DC and the dotcom pulling from the dotcom DC, you can pull from the entire network."About the Author Resources Mentioned In This Article
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Feedback: What did you think of this article? We'd like to hear from you. DC VELOCITY is committed to accuracy and clarity in the delivery of important and useful logistics and supply chain news and information. If you find anything in DC VELOCITY you feel is inaccurate or warrants further explanation, please ?Subject=Feedback - : Is your DC struggling with fulfillment? Consider DOM software">contact Chief Editor David Maloney. All comments are eligible for publication in the letters section of DC VELOCITY magazine. Please include you name and the name of the company or organization your work for.
It is only two years since the merger of Yoox and Net-a-Porter but since then much has been done to integrate these two fashion retailers, which sell luxury in-season fashion and out-of-season discounted goods as well as developing flagship ecommerce sites for luxury brands. Listed on the Milan stock exchange, the Yoox Net-a-Porter Group has headquarters in Bologna, Italy – where Yoox is based – as well as in London, where Net-a-Porter has its roots. Commercial and tech teams are based in both locations. The Group has a turnover of almost £2bn and set its sights on double-digit growth through to 2020.
As well as boosting sales through its multi-brand in-season Net-a-Porter and Mr Porter sites the Group aims to increase sales of multi-brand off-season luxury fashion from its original Italy-run Yoox.com and the Net-a-Porter launched site, The Outnet. Its expertise in luxury content and customer service will further be brought to the fore through partnerships with luxury brands for which it designs and operates flagship ecommerce stores. It currently operates 40 flagship stores for brands including Armani and Chloe using technology from the Yoox arm of the business.
It plans to deepen the digital opportunity for these brands through development of omnichannel capabilities, native apps services, editorial content, tailored customer service, and further creative and digital projects.Core platform
Since the merger, the group has been reorganising its operations around three distinct parts of the business – in season, off season and flagship stores. A core cloud-based platform has been developed with IBM using Yoox’s proprietary software and IBM WebSphere Commerce. This will provide a robust and scalable foundation for the different ecommerce sites within the business as well helping to ease post-merger systems integration. Running all of the businesses on one platform also provides a single focal point for in-house technology development.
In addition, working with IBM gives YNAP access to the IBM Innovation Lab and the Fashion & Luxury Innovation Committee. The core commerce platform is underpinned by product information management, IBM Sterling Order Management and back-end systems including ERP and warehouse management systems. “Decoupling the front end from the platform means we can create the differentiators and maintain the DNA of the brands while we focus on the platform to just expose the services, so if you look at Net-a-Porter or Moncler they are pixel perfect but they are all different, but that is all experience, UI and UX,” says Alex Alexander, CIO, Yoox Net-a-Porter Group. He adds: “They all use the same sort of capability but not all brands want the same features, certain payment methods or checkout features.” Aspects such as these are determined at the brand level, based on the features they want to enable for customers, along with regional aspects such as payment methods.
UI and UX can further localise the experience. The idea is to build only once with a set of APIs enabling the core functionality and features to be used many times in different ways across the various brands. This enables brands to differentiate and provide the desired experience for their own customer base, whether it is via a mobile app, m-web, smart watch or in-car device. In addition, the front-end customer experience can be differentiated by country or even by customer. One core global platform also means that the tech teams can develop solutions for specific brands with functionality added into the core platform and then made available to all.
Funding this five-year growth plan is an investment of more than £462m (€500m) in technology and logistics across the group, including a new Tech Hub in London which opened at the end of June.The Tech Hub
The Tech Hub, in London’s White City, brings together 500 developers from two separate offices in the capital, with space for a further 100 recruits, Alexander explains. It works closely with the group’s other tech hub in Bologna, which also has 500 developers. They work on projects across the business but each has its own areas of expertise: Bologna is a centre of excellence for fulfilment optimisation, warehouse management tools and techniques, and omnichannel, order management and ERP, while London focuses on mobile, content, visual merchandising and artificial intelligence (AI). Each area of functionality has a lead, such as the owner of payments functionality, but the team working on it may be spread across both locations.
Data is a global team effort, for example, but some of the niche smart data elements are being worked on in London. AI’s initial base was in the capital, but Alexander believes that within 2 years it will be applied across every part of the business as niche technology uses are matured in one centre and then migrated to the rest of the organisation. For the past two years, the two Tech Hubs have been working closely together on a number of projects and co-locating project teams between Bologna and London. Alexander explains: “We tried to encourage face-to-face working in the early days of 2015/16. It was essential to building a global team you have to know people and interact with them.” He adds that some projects were deliberately chosen in 2016 to ensure people from both locations had to work together. A mobile initiative, for example, was set up in a similar way to a start-up so the team had to work out their own co-location arrangements and complete the product development at the earliest possible time.
The group has invested heavily in video and conferencing tools at the London hub, as well as in collaboration apps and unified communications tools, to enable continued close working across project teams wherever they are located. “We tried to encourage face-to-face in the early days but now the teams are effectively working as a global team so we can use collaboration tools and video tools to maintain that collaboration,” says Alexander “The notion of one team is so important to me,” he adds. “Because as a global team, unless we think and act as one team, we won’t be effective to support a global business, and that is one of my key priorities, to continue to reinforce this one team mindset.”
Alexander aims to put YNAP at the forefront of technology innovation in luxury retailing and to create a team that’s able to develop in a sustainable way wherever particular project teams are based – and that may extend to further tech hubs in different locations in the future. He comments: “I want to have more technology hubs because of the diversity of the talent and the speciality we can get from different locations is key. We have cracked the notion of creating a global technology team and the next focus is execution.Innovating with AI
“AI is one of the technologies which will transform our business. Every decade there is a game-changing technology which comes to the landscape and I see AI as one of those game changers which will help us give our customers a personalised experience and not look at customers as a segment but as an individual,” says Alexander. YNAP plans to use AI in areas such as returns optimisation, pricing optimisation and targeted marketing enhancement and its focus this year is natural language search.Three pillars
The tech hubs are concentrating on three pillars for the business growth: personalisation, omnichannel and mobile. Underlying much of this is machine learning and AI. “Personalisation is key to creating inspiration for the customer,” says Alexander explaining how the Group plans to enable one-to-one personalisation of every aspect of customer interaction, be it on web, mobile, apps or other touchpoints. He believes that true personalisation means understanding each customer, their location and their mission.
His stated goal is to enable one-to-one personalisation in terms of assortment, outfit curation, experience, content and pricing. “The way we are trying to achieve our personalisation objective is through AI and machine learning and key to that is smart data,” he adds. The Group has view of lots of data on customers from its own sites, in the form of how they behave and their searches, as well as from external sources, including the images they viewed on Instagram. However, as Alexander points out: “Only AI and machine learning can actually process all kinds of data because that data is partly structured. But the majority of it is unstructured data and putting all of that together is what our AI and personalisation strategy is all about. That is the key game changer for us in being able to create the personalised experience for our customers.” Further external data, such as the weather, the customer’s current location and the location of the occasion for which they are buying attire can be combined with this data to give a fully personalised outfit recommendation experience. He comments that there is no point sending someone an offer for a fur coat when they are spending Christmas in Australia.
YNAP is using IBM Watson to build, train and test a natural language engine which will allow customers to speak or type into a mobile app without having to adhere to specific rules. Alexander gives examples of a customer wanting to buy a skiing outfit from a specific brand or someone saying they want to buy a gift for their husband. “We’re building the engine and testing it and this can then be exposed to the front end,” he says. How the different sites utilise the technology will be up to them. Another feature being developed with AI is an outfit builder which uses personalisation data held by the company, such as the customer’s clothes size and preferred brands. The outfit builder can be triggered by a retailer, personal shopper or by the customer themselves with different forms of interaction added at the front end. Visual search is also being investigated. This enables a shopper to upload an image of someone and say that they want to purchase a similar outfit. The engine will then build them an outfit based on that photograph offering garments sold by the retailer or the brand.Omnichannel
Omnichannel development is providing opportunities for the flagship stores to fulfil customers’ need for speedy omnichannel solutions and enabling them to pick up items from anywhere in the world and return them either to the same store or to another one in a different country. Customers will also be able to order certain brands from Net-a-Porter and pick up their purchase from the brands’ own shops. This ‘omni-stock programme’ uses IBM Sterling Order Management to provide the Group with a single, global view of stock across the distribution centres of Yoox, Net-a-Porter and the brands’ own stores. Distribution centres across the Group are being repurposed in line with the in-season and off-season businesses, and a hub and spoke model implemented so stock efficiencies can be increased as well as growing the level of full-price sell-through. The model also future proofs the movement of goods against possible post-Brexit customs duties.
The omnichannel functionality will in addition enable more flexible fulfilment options and services, including same-day delivery in New York, London, Milan, Dubai, Shanghai and Tokyo. It will also enable the flagship stores to have a better view of customers and link their online and offline behaviour. Yoox and the flagship stores have already migrated to IBM Sterling Order Management with Valentino becoming the first brand to go live with the first phase of omnichannel functionality in September. Net-a-Porter and Mr Porter have moved across to the Yoox Group’s ERP and will migrate to the new OMS in 2018, when they also move to the full commerce platform. The Outnet will migrate to the full platform at the end of this year. Italian brand Moncler was the first of the flagship stores to run on the commerce and content part of the platform when it went live this July.Mobile
Mobile apps are becoming increasingly important for YNAP. The number of brands selling via apps is growing every financial quarter and now accounts for 50% of all sales, compared with last year’s 40%. The company is investing in iOS and Android apps to meet the varying demands of customers in all the countries in which it does business. “We can really deliver an inspirational experience through mobile,” says Alexander.
The company has recently added messaging via mobile apps and screen sharing, whereby a personal shopper can share information with a customer. YNAP has ambitious plans for the future as it moves towards becoming a mobile-only company, investing in mobile frameworks – to enable speedier deployment and faster apps as well as new services for existing apps – and developing AI and natural language capabilities. For example, customers when travelling will be able to ask what’s trending and what the weather is like at their destination and then collect their order from the closest store. The Group’s Tech Hubs need to balance innovation and the core platform with the needs of each individual company as well as having an understanding of the end customers. If a number of sites are experiencing similar issues, a single functionality can be developed for the core platform but deployed in different ways to match customer behaviour on the individual sites.
The level of cart abandonment, for example, was lowered through subtle messaging which showed the shopper the items that had been left in the basket the next time they visited the app. “The tone of the message was such that it was not seen as a random message,” Alexander says. An R&D team is looking further ahead to explore technologies which have yet to be commercially proven, such as augmented reality and shopping from physical shop windows when the store is closed. It is also investigating new use cases for proven technology such as visual recognition in warehouses. “It’s a fail-fast approach,” Alexander comments.
As new technologies and business uses are developed, refined, tested and proven, they are added to the core platform and so made available to all of the retailers and brands. Integration plans and cross-group working certainly seem to be working for the business. In the first half of its financial year its net revenues hit £923m (€1bn) for the first time, an increase of 19.5% on an organic basis compared with £828m (€897m) in the first half of 2016. YNAP has successfully launched Moncler as the first online flagship store on the new front-end platform as well as signing a multi-year global agreement for the new Ferrari online flagship store. Over the same period it recorded 400 million site visits, compared with 342.7 million in the first half of 2016, and 4.5 million orders (3.9 million) with the average order value increasing by €10.
Active customers are on the rise, too, hitting the 3 million mark in the first half of 2017 (2.6 million). With more parts of the business migrating onto the new platform and the synergies that brings, along with optimisation, innovation and engagement, the Group is set to further establish itself in the minds of its customers worldwide, while new markets and the rise of personalised experience on mobile devices ensure its sites remain close at hand.
A longer version of this interview first appeared in InternetRetailing Magazine in September. Click here to explore the series of magazines.
Image author: Gabriel de la Chapelle
Image courtesy of Yoox Net-A-Porter
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