|Exam Name||:||Assessment: IBM Tivoli Monitoring V6.2.3 Administration|
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|Updated On||:||April 23, 2019|
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A2010-572 exam Dumps Source : Assessment: IBM Tivoli Monitoring V6.2.3 Administration
Test Code : A2010-572
Test Name : Assessment: IBM Tivoli Monitoring V6.2.3 Administration
Vendor Name : IBM
Q&A : 116 Real Questions
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IBM is providing a hosted version of its Tivoli monitoring utility for agencies that could somewhat pay a subscription payment than license the product for on-premise use, IBM was set to announce Tuesday.
The carrier, called Tivoli are living Monitoring capabilities, lets organizations hold tabs on between 25 and 500 IT supplies, such as servers, working systems, virtual machines and functions. it's centered notably at midsized businesses, as well as departments within greater businesses.
companies need to be warned if a crucial utility is set to crash or slows down, and capabilities like this aim to achieve that by means of sending an alert to IT group of workers when server reminiscence receives low, for instance, or the response time for an internet page drops under a certain level.
The IBM carrier comes in two models. One makes use of application brokers to monitor working programs, digital machines and applications similar to databases or packaged application corresponding to Microsoft change. That provider charges US$58 per month for each and every useful resource monitored, IBM said.
The other is an agentless provider, priced at $forty four per resource per 30 days, for monitoring hardware gadgets, working systems, web websites and SNMP indicators.
each capabilities elevate a one-time setup price of $6,500 per client. IBM is additionally providing an optional reporting carrier, for a monthly fee of $15 per useful resource, which offers historical statistics for projects similar to troubleshooting and predicting ability needs.
“It’s all about providing enterprise-grade monitoring capabilities to customers devoid of them having to deploy hardware or configure software,” mentioned Dennis Quan, director of development for autonomic computing with IBM’s software community. “they can check in for Tivoli are living Monitoring capabilities and all of the monitoring smarts reside up in the IBM cloud.”
IBM began offering the service within the U.S. closing month, in response to a company weblog submit, even though it didn’t announce it until Tuesday. The provider is additionally being offered in different markets, starting with Canada, the U.ok., Australia, New Zealand, Hong Kong, Singapore, South Africa and the Nordic nations.
It’s the latest movement by IBM to are trying to enhance income of its utility through the cloud. IBM presents a few items on Amazon web functions, and closing week it made Tivoli Monitoring available on Amazon’s Elastic Compute Cloud to music circumstances of its utility working on that service.
IBM officers have admitted that their Tivoli categorical items for the midmarket “haven’t accomplished as well as they could have,” and the on-demand model offers IBM with a further way to reach smaller organizations, RedMonk analyst Michael Coté wrote in a blog publish about the new carrier.
“The challenge for Tivoli (and IBM in usual) is at all times moving down-market and understanding the way to get their fingers deep sufficient in that pie,” he wrote. He recommended IBM for being open about its pricing.
a few smaller companies already offer hosted monitoring functions, corresponding to Accelops, InteQ and ManageEngine, which is a component of Zoho. better vendors, including Microsoft and BMC software, are additionally constructing features or have them already, Coté pointed out.
The IBM products behind the features are Tivoli Monitoring 6.2.1, Tivoli Monitoring for Microsoft functions 6.2, and Tivoli Composite utility supervisor for applications 6.2.
at all times at or close the true of the big leagues in server management and monitoring, IBM Tivoli Monitoring represents an ongoing effort to harness commercial enterprise-degree monitoring right into a unified framework (Tivoli management Framework). Tivoli Monitoring 5.1 combines the ability of two outdated products: IBM Tivoli disbursed Monitoring and IBM Tivoli net element supervisor. It continues to enhance the merits of the usage of an internet-based (IP) approach, corresponding to providing a single factor of access in the course of the Tivoli Monitoring health console, and it enhances IBM's push into proactive monitoring and fix capacity.When it comes to server administration and monitoring, IBM Tivoli Monitoring perpetually comes in at or near the properly of the big leagues. The product suite is massive Blue's ongoing effort to harness enterprise-level monitoring right into a unified framework.
Tivoli Monitoring is really a line of products inside a huge suite of administration software that IBM sells below the Tivoli company. despite the fact the Tivoli Monitoring products can function independently of the larger suite, they are supposed to work with and complement these products. the key product within the Tivoli Monitoring line is Tivoli Monitoring, which gives the simple application. within that, a couple of products are focused at specific areas of monitoring. as an instance,
Tivoli products, A SamplingProduct intended Use Tivoli Monitoring for applications SAP and Siebel applications Tivoli Monitoring for Databases IBM DB2, Microsoft SQL Server, Oracle, Sybase, and IBM Informix database servers Tivoli Monitoring for enterprise Integration IBM WebSphere MQ environments Tivoli Monitoring for Messaging and Collaboration IBM/Lotus Domino and Microsoft change servers Tivoli Monitoring for web Infrastructure web servers and software servers Tivoli Monitoring for Microsoft .internetMicrosoft middleware add-ons similar to BizTalk and Commerce servers
there is additionally Tivoli Monitoring for network performance, which is a a little distinctive animal and is aimed at monitoring and optimizing community and information superhighway transaction performance.
critical to bear in mind is that Tivoli NetView, a product not within the Tivoli Monitoring line, gives in-depth network monitoring, and several of the Tivoli Monitoring items require Tivoli Framework. conclusion-to-conclusion, the Tivoli line-up is titanic adequate to require a sufficient period of time be set apart to examine which items practice to a selected circumstance, and an IBM consultant or revenue representative is a legit source for support guidance the direction.
part of the project in fitting Tivoli products to a company should even be based on the necessities of the utility structure. This includes: Tivoli region management servers operating simple Tivoli Monitoring utility and potentially different Tivoli management programs (e.g., Tivoli statistics Warehouse and Tivoli company techniques supervisor); Tivoli gateway/node software that aggregates and routes monitoring site visitors in addition to operates the heartbeat function (a scheduled poll of vital resource status); and Tivoli endpoints, which are usually the physical devices (servers and working systems) being monitored. youngsters Tivoli offers magnificent equipment for the distribution and deployment of the application, cautious option of utility placement and configuration is essential.
Tivoli Monitoring is largely a Java-based mostly utility (and for that reason requires the Java runtime ambiance). It runs on a wide variety of operating device systems that aid Java.
The included net health Console offers administrative access to Tivoli Monitoring. It highlights the strengths of a web-based method, mainly single log-on from anyplace on the earth and a standardized graphical person interface (by the use of a web browser). within the greater Tivoli context, Tivoli Monitoring can even be administered by the use of the Tivoli enterprise Console and the Tivoli company systems manager.
considered one of Tivoli Monitoring's most distinguishing elements is IBM's ongoing quest to go beyond essential monitoring to give automatic (or, in IBM parlance, "autonomic") evaluation and restore. The heart of the method is aid modeling, which has two features, a dynamic model and a reference mannequin.
The dynamic mannequin is almost an outline of a resource object (e.g., a messaging server). the use of the typical information model (CIM) or Microsoft's variant WIM, it is an aggregation of actual houses (such as memory means and CPU utilization) that can also be monitored on a given device. Most monitoring occurs via fundamental community management Protocol (SNMP) or windows management Instrumentation (WMI) capabilities.
as soon as a resource object is recognized and described, a reference model can also be created that specifies the guidelines of operation for that object. This includes operational logging, anticipated stages of efficiency, baseline metrics, and signatures of various issue situations. The reference mannequin enables Tivoli to investigate incredibly complicated operational problems and take motion — both by using sending indicators or attempting automatic intervention. a group of resource models may also be assembled into a profile, which provides a point of view on these components. diverse profiles may also be developed to seem to be at the gadget operations from distinct angles.
Taking the reference model extra, IBM makes use of Proactive analysis add-ons (PAC) to determine issue signatures, frequently a mix of particular person monitoring alarms. It provides the capability to take care of time and frequency linked issues, as an example a cache usage expense that fluctuates between overload and normal all the way through a selected time period. via combining efficiency logs with time-honored capacities and expected metrics, Tivoli Monitoring may also be expert (in a way, programmed) to distinguish between a one-time resource issue and a persistent bottleneck.
Tivoli Monitoring products ship with a couple of typical resource models. The Tivoli Monitoring resource mannequin Builder (formerly Tivoli Monitoring Workbench), as an example, provides the potential to edit and create personalized useful resource fashions.
With its refined capabilities, Tivoli Monitoring is probably going to be most advantageous (and preferred) where massive variety of resources must be monitored and where IT skills to configure, update, and refine the analytical and response points is existing. Tivoli Monitoring basically demands considerable substances be expended to prepare, plan, put in force, and keep the monitoring equipment.
constructing a monitoring equipment that without problems crosses operating programs, LANs, WANs, and IP domains for potentially heaps of instruments and purposes is no imply feat. IBM is amongst best a handful of companies (together with HP, BMC, and computing device pals) that has the wherewithal and business attain to pull it off. nevertheless, it has taken IBM years to convey the Tivoli products closer to an built-in structure. thanks to the net and IP, a level of consolidation and unification has been possible that wasn't earlier than, and Tivoli administration 5.1 is a good indication of the path server device monitoring is taking.
consumer guide for Tivoli is available with the aid of mobilephone, and on-website, in addition to via working towards, person agencies, online boards, IBM's talents base, newsletters, developer domain, and electronic mail.
Server Monitoring tools MatrixTivoli MonitoringFull Product nameIBM Tivoli monitoringedition5.1.2 seller IBM Description Suite of items overlaying a wide range of monitoring targets (apps, databases, web, community, and enterprise integration) whose energy is in its ability to correlate and analyze monitoring outcomes to detect, and in some situations relevant, problems. structures AIX, HP-UX, Linux, OS/four hundred, Solaris, windows NT four.0, home windows 2000, and home windows Server 2003 Pricing Core Tivoli Monitoring Product: $seven-hundred per CPU, plus Tivoli Monitoring product for specific targetsOther Tivoli products (additionally sold on a per-processor license groundwork):Tivoli Monitoring for applications, $1,315Tivoli Monitoring for Databases, $1,050Tivoli Monitoring for Messaging and Collaboration, $500Tivoli Monitoring for enterprise Integration, $1,260Tivoli Monitoring for web Infrastructure, $1,315Tivoli Monitoring for client gadget, $50Tivoli Monitoring for network efficiency, $6,200Tivoli Monitoring for Microsoft .web, $1,000
Product 2real-Time monitoringactual statusTemperature Chassis Integrity energy give Fan speed Server functionalitySNMP trackingYes difficult Disk utilizationYes - files Open/proprietor yes/sure - File Existence monitor yes - File size monitor (e.g. Log data) sure reminiscence usageYes CPU usageYes Cache usageYes tactics (count) yes features monitoringDNS sure HTTP/HTTPS sure/yes FTP sure Telnet sure NNTP yes SMTP, POP3, or IMAP sure/yes/sure customized Port trackingYes Server varieties Supported information superhighwayYes Database yes (MS SQL Server, IBM DB2, Oracle, Sybase, and Informix) File and community IBM Tivoli NetView Communications sure (MS exchange and Lotus Domino) other Microsoft .internet network monitoringcommunity Throughput current Logons Failover/Cluster Monitoring different network Monitoring facets web website monitoringHit rate web page content Verification Database Connection Verification sure Cache rate(s) sure defenseIntrusion trackingobtainable in other IBM Tivoli items Login Error monitoringavailable in other IBM Tivoli items different safety Monitoring facets accessible in different IBM Tivoli products managementDashboard (or different Overview monitor) sure faraway or information superhighway Monitoring sure/yes monitor perspectivesarea yes Workgroup yes consumer-defined neighborhood yes Alert Modes e-mail yes mobile (Land Line or cellular telephone) sure/No Pager sure network Alert yes SMS sure Escalating Alert ranges assist yes Alert distinctive individuals sure Designate via type of Alert yes Polling/Monitoring Interval yes person Configurable Monitoring Intervals yes (per equipment) Corrective motion supportMachine Shutdown or Reboot sure/yes service Shutdown or Restart yes/sure method Shutdown or Restart sure/sure Run Script, EXE, and activityYes/yes/sure trying out Suite — automatic testing guide historical monitoringLogs sure records yes Reporting online yes Print yes Charts or Graphs sure/sure analysis yes different different other different
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ARMONK, N.Y., March 22, 2011 /PRNewswire/ -- IBM (NYSE: IBM) today announced a definitive agreement to acquire privately-held TRIRIGA, Inc., a Las Vegas, Nevada-based provider of facility and real estate management software solutions. The move aims to accelerate IBM's smarter buildings initiatives by adding advanced intelligence that improves real estate performance, capital project management and the outcomes of sustainability initiatives. Financial terms were not disclosed.
(Logo: http://photos.prnewswire.com/prnh/20090416/IBMLOGO )
TRIRIGA software helps clients make strategic decisions regarding space usage, evaluate alternative real estate initiatives, generate higher returns from capital projects, and assess environmental impact investments.
Greater efficiencies around the operations and management of real estate are critical for organizations with multiple facilities. Property and real estate typically represents the second-largest expense on a company's income statement, after employee compensation. Facilities investments and operating costs can be more than 30 percent of corporate annual spending. Fifty percent of the lifetime ownership costs of a facility can be driven from its ongoing operation.
IBM is working with thousands of organizations globally to optimize the energy usage and equipment efficiency in office buildings, campuses, resorts, hospitals and cities using IBM smarter buildings software, which includes analytics, automation and IBM Maximo Asset Management.
Today many facilities managers, real estate managers and C-level executives rely on separate products from multiple vendors to optimize their facility infrastructure, lease administration, utility consumption, space and occupancy, and facility condition assessment. Each product used by different departments holds silos of information, making it difficult, if not impossible, to share across different operating functions. Similarly, business processes that span multiple groups cannot easily be accomplished when those groups are using different products.
"The combination of TRIRIGA and IBM smarter building solutions will deliver the industry's most comprehensive capabilities that span the needs of all industries for managing facilities and real estate portfolios," said Florence Hudson, energy and environment executive, IBM. "Having one view of building operations worldwide will be a powerful tool to help organizations control and optimize their second-largest corporate expense -- property."
More than 200 clients and thousands of users -- including over one-third of Fortune 100 corporations across every major industry, as well as seven of the 15 federal executive departments of the U.S. government -- use TRIRIGA software to reduce operational costs, increase return on real estate assets and mitigate environmental regulatory risks.
As a leader in the workplace management market, TRIRIGA will strengthen IBM smarter buildings solutions by adding these key functions:
"Together, IBM and TRIRIGA will offer the most comprehensive facility and real estate management solution for clients around the world," said George Ahn, president and CEO of TRIRIGA. "By combining our intellectual capital with the global reach of IBM, we can help clients dramatically improve their buildings' operations to become more sustainable and cost efficient."
TRIRIGA will be integrated into IBM Tivoli Software and IBM Global Business Services. The transaction is expected to close in the second quarter of 2011, subject to regulatory approval and the satisfaction of customary closing conditions. TRIRIGA employs approximately 200 people worldwide.
The acquisition of TRIRIGA will help accelerate IBM's growth in the smarter buildings market, a key initiative in IBM's Smarter Planet work. Earlier this month, IBM said Smarter Planet projects are estimated to drive $10 billion in revenue for IBM by 2015.
For more information, please visit http://www.ibm.com/software/tivoli/welcome/tririga
About IBM Smarter Buildings
Since launching its Smarter Buildings initiative in February 2010, IBM has created a portfolio of smarter buildings solutions that integrate with building automation software from across the industry. IBM's real-time monitoring and analysis, facilities and space management capabilities, and advanced dynamic dashboards helps property owners and managers reduce facilities operations and energy expense, and improve asset management and reliability. For more information, visit: http://www.ibm.com/smarterplanet/us/en/green_buildings/ideas/index.html?re=sph
About TRIRIGA, Inc.
Named by foremost industry analyst firms as the leader in sustainability software and in Integrated Workplace Management Systems, TRIRIGA provides enterprise sustainability, real estate and facilities management solutions. TRIRIGA has delivered the industry's most advanced capabilities such as configurable workflow and performance analytics engines to reduce operating costs, increase return on assets and achieve sustainability goals for mid- and large-sized commercial and public enterprises, including more than one-third of the Fortune 100.
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Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in 2014 - an increase of 2.8 percent over 2013, according to the latest estimates from Gartner. With spending expected to be concentrated on areas like building patient databases, mobile health, and preventive and diagnostic healthcare technologies, there is a dire need for healthcare providers to invest in patient engagement technologies.
The healthcare industry is no stranger to rapid evolution and for ages, providers have had to react quickly to new innovations. While employing the most skilled professionals and investing in the latest facilities goes a long way in establishing brand image, there are today many more factors that play a role in drawing in patients. Through the internet and social media, patients are smarter, more educated shoppers. Before they make a choice about a healthcare provider, they research their options through various channels in an effort to ensure they make the most educated and appropriate decision. Once the decision is made and the service is provided, the customer experience helps guarantee future business with both them and their peers.
Regulations, privacy challenges, and increasing research and technology, have all caused the healthcare industry to change regularly. Similarly, the expectations of patients continue to change in an effort to get quicker access to information they require. The idea of patient engagement is providing patients with access and allowing them to communicate with the provider at the time and in a manner they prefer. The downfall for many providers is waiting for patients to reach out to them before they provide information. Cost-cutting measures, penalties, and potential loss of business are creating an increasing need for automation around engagement practices.
Healthcare providers have to be able to provide a secure, efficient, and effective process to engage with patients if they hope to attract and retain their business. Whether large or small, every healthcare organization has a customer service center play a critical role in helping expand patient engagement strategies. The contact center now serves as the core of the customer service arena, and can be leveraged as a tool to achieve customer engagement excellence - if steps are taken to turn it into a platform for innovation.
Moving to a Multi-Channel Approach
For healthcare providers, patient engagement is the primary focus for cutting costs, reducing re-admissions, and preventing future expenses, as well as ensuring a seamless experience for all customer enquiries. By creating a multi-channel environment that invites multiple ways to engage both inbound and outbound, patients receive a more personalized level of care from the provider. Furthermore, many multi-channel implementations include self-service options to increase access to information no matter the time of day. These channels may range from traditional modes of communication such as voice, fax, and email, to more recent channels like web chat, social media, and video.
Multi-channel should not be interpreted as ‘every channel.’ Given the demographic of its patient base, it is the responsibility of the provider to determine what additional channels, if any, will prove beneficial to their patient engagement strategies. For instance, simple enquiries like appointment reminders, procedure follow-ups, or refill confirmations are increasingly being made available through SMS and email. At the time of enrollment with the provider, the patient has the option to communication preference, recognizing that these preferences may differ based on the notification. This may be driven by availability or confidentiality concerns. Either way, the idea is that the patient has the choice.
Providers should talk to patients, determine the need, and look at a scalable, paced plan to increase engagement automation. Once a plan has been put in place as to what channels to offer, how to offer them, and how to implement them, it will be important to determine an ongoing management plan. This includes staffing requirements, recognizing that not every user will be capable of handling different types of interactions. It also includes an ongoing maintenance plan for administration and reporting. Monitoring the use of current channels will help providers expand existing and future projects to create an even more effective strategy.
Self-Service Done Right
Interactive Voice Response (IVR) has earned a bad reputation in recent years, mainly as a result of poor implementations. Problems arise when companies do not take the time and resources to develop menus and options that actually prove beneficial to customers. If implemented correctly however, automation of the IVR can prove to be just as much, if not more, personalized than a real person. Through integration with back-end systems that contain relevant customer data, the IVR can be made more dynamic and intelligent.
For healthcare, EMR systems or billing applications contain a wealth of patient information. As soon as a patient calls in, the IVR can be linked to relevant patient information to help drive the call or suggest why they might be calling. From recent procedures or discharges to upcoming appointments and outstanding bills, a patient journey is created through a self-service engine.
Anytime information is made available to a patient or caregiver, it is always important to include security parameters for authenticating the caller. This may mean limiting information that is provided through the automated menu and escalating the call to a person if confidential medical information needs to be shared. It could also mean getting creative with authentication to confirm that the caller is who they say they are through recent technology like voice biometrics. No matter the implementation, self-service implemented correctly can serve as a cost-saving, convenient, personalized communication channel for providers and patients.
Proactive Versus Reactive Engagement
It can be easy to respond to patients only when they engage with us. What sets certain providers apart is the ability to create better relationships with patients by taking a more proactive approach to customer service. The idea that is that the organization can provide value to a patient even when they do not realize it can help expand the ongoing relationship.
Patients trust providers with their health and well-being. This dynamic of the industry makes it even more important that the level of patient service be unique. The contact center has tools in place to help provide necessary responses to incoming interactions along with more creative outbound notifications. As the social media trend evolves, more and more organizations are using this channel to engage with customers. The same holds true with provider opportunities. Thanks to social media, patients can get additional insight about almost everything from their healthcare providers, which was previously not available.
Additionally, proactive reminders through multichannel options like SMS, mobile applications, and email can help patients feel more in touch and educated on their health. From pre-op to post-op, to prescription reminders, to basic ‘just checking in’, automated outbound communications can serve as a great tool to talk to patients without requiring the human resources to do so.
Call to Action
Through increased integration, improved customer service strategies, and assessment of current business processes, organizations can make the decision to move to a more innovative and proactive strategy for patient engagement. What separates the healthcare industry from others is the idea that healthcare providers are dealing with real people, their health and well-being, and trying to do what is best for them. The services being rendered and sold are much more sensitive in nature, so a quality patient journey can be the perfect place to add personalization and care to services. And the contact center or patient service centre can serve as a great starting point and central location for this change.
About the author: Shaheen Haque is the Territory Manager, Middle East & Turkey at Interactive Intelligence. Originally from Bangladesh, he spent his early years being educated in London, UK and subsequently has worked in the UK and Europe for predominantly US software companies since graduating from University in 1993. The list of organizations includes SPSS (now IBM), LBS, Oracle, Seagate Software, AppSmart Software. It was his job with Micromuse (now IBM) that first brought him to Dubai. After his stint in Micromuse, he worked with IBM Middle East for a while in the Tivoli division. Then in 2007 he joined Interactive Intelligence when the company opened its first Middle East office in Dubai Internet City.
Edited by Maurice NagleBy TMCnet Special GuestShaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence ,
Calling it a beginning, not an end, IBM is rolling out the first of a new series of product and service offerings targeted around governance, risk, and compliance. IBM is initially targeting three areas, including IT security, business resilience, and service management.
With the exception of design of new dashboards, repurposing consoles from the IBM Tivoli NetCool technology (originally designed for network node management), for the most part this is a regrouping of existing IBM products and services that have added some new content and focus.
For instance, IBM’s Service Management body of offerings starts with a new Business of IT Workshop where CIOs are directory-level staff are taught the essentials of demonstrating the IT is, in effect, running the trains on time and meeting the demands of the business. It then drills down to more hands-on workshops covering service management strategy and planning and staff assessment.
And then it involves use of IBM Software products such as Rational Method Composer for planning the strategy. For implementation and managing service delivery, it involves IBM’s Change and Configuration Management Database (CCMDB), for tracking the software and infrastructure elements of delivering service; Tivoli Service Request Center, for responding to trouble tickets; Rational Portfolio Manager, for assessing software investments; and WebSphere Service Registry and Repository, for governing web services.
And the implementation and manage phase may also involve supporting disciplines relating to quality management, architecture and design, enterprise asset management, and others for which IBM has service offerings.
IBM’s GRC offerings for business resilience and IT security rely on a similar varied patchwork of products and services. Obviously, IBM is not the only player in this game, as enterprise app vendors like SAP and Oracle have products that deal heavily with policy compliance.
For instance, SAP offers a repository for corporate policies; risk analysis and reporting of business activities; and various vertical offerings targeting compliance across B2B relations and government environmental, occupational safety, and product safety controls. Meanwhile, Oracle’s GRC offerings heavily leverage its recent Stellent content management acquisition.
Additionally, there are specialized offerings from niche providers such as BPS, many of which are driven off financial audit and risk, and in some cases provide targeted offerings such as Basel II, which is intended to improve the consistency of the way that banking institutions manage capital risk. And of course, consulting firms have added new practices focused specifically at GRC.
But what’s interesting about IBM’s is that compliance, which is usually thought of as driving GRC initiatives, is relatively far down the list. It’s not in the first batch of offerings, although, along with data governance, it’s likely to be in the next.
We’ve identified the areas that are at top of mind for our customers, said Kristen Lovejoy, who directs strategy for IBMs GRC offerings.
A lot of people are spending money on compliance, but compliance is not the [central] issue, she said, adding that instead compliance has become a catalyst. Instead, GRC is about dealing with the issues keeping CIOs awake at night, such as how to more effectively spend IT dollars or dealing with the perennial issue of IT alignment with the business.
The IT Service Management bundle will adapt the NetCool network monitoring dashboard (from the Micromuse acquisition) to chart the performance of various IT assets. Covered by the new Tivoli Service Manager, this marks the first time that IBM has fully integrated NetCool technology. It combines the NetCool technology with Tivoli’s existing Business Systems Manager, providing real time service scorecards and key performance indicators.
For the Security piece, IBM will also release an enhanced version of Tivoli Security Operations Manager with real-time dashboard new real-time displays to assist in maintaining operations during security attacks by malicious outsiders, employees or contractors.
In turn, next month IBM will release a new version of Rational Portfolio Manager with a new Web 2.0-style interface that will help team members submit time and expense reports, and some new links to other Rational tools to better align decisions during software development. That will presumably be released during next month’s Rational user conference.
This release is heavily focused on dashboards and management for risk assessment, said Lovejoy, who joined IBM as part of this year’s Consul acquisition of security administration tools that pick up where IBM’s existing offerings, such as RACF, left off. Those tools will be more closely integrated to Tivoli Access manager, and in turn with IBM’s GRC offerings, in a later release.
As mentioned previously, IBM is hardly the only player in the GRC game. But with an arguably broader array of consulting, infrastructure management, and content offerings, IBM has had a greater challenge on its hands rationalizing its offerings in a GRC context compared to enterprise software providers like Oracle or SAP, or niche providers that come out of auditing or security fields.
So maybe it shouldn’t be surprising that IBM is adding a broader context than compliance, which has driven most rival offerings. Then again, we are surprised that compliance wasn’t on the short list for round one.
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