|Exam Name||:||Mac OS X Help Desk Essentials v10.3|
|Questions and Answers||:||73 Q & A|
|Updated On||:||February 15, 2019|
|PDF Download Mirror||:||Pass4sure 9L0-400 Dump|
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past this week, senior Mac OS engineer bill Stevenson posted a standing replace on his LinkedIn profile (uncovered by using 9to5Google) describing how he has left his 14-12 months stint at Apple to circulation to Google to work on the upcoming Fuchsia OS.
while many Android engineers were moved to the Fuchsia assignment, this is the primary person we find out about who has moved to the task from Apple.
Stevenson doesn’t depart lots to the imagination along with his LinkedIn submit, despite the fact he doesn’t mention what his certain role may be at Google:
in line with Stevenson’s LinkedIn profile, he begun working with Apple in 2004 as a Product liberate Engineer for Mac OS X. four years later, he became promoted to Senior Engineering application manager within the identical branch. In 2012, he was promoted once more to Senior supervisor for Mac/windows software administration. inside all of his roles at Apple, Stevenson concentrated a lot on cloud integrations within Mac OS.
Editor's preferhuge shock: Google’s Fuchsia OS will indeed run Android apps
Google has been tough at work on a brand new platform, dubbed Fuchsia OS. It become almost a given that the upcoming operating equipment would aid Android apps, however a change to the Android Open source …
It’s feasible that Stevenson is moving to Fuchsia to support lead the building when it involves cloud features, as in an effort to doubtless be a big part of how Fuchsia works.
Fuchsia OS is an upcoming working gadget designed to be all-encompassing, overlaying cellular gadgets, pcs, laptops, wearables, etc. in place of have Android for smartphones, Chrome OS for laptops, wear OS for wearables, and many others., one would run Fuchsia on everything. past this month, it became validated that Fuchsia will also run Android apps.
The ambitious assignment has been in construction for years and remains possible years away from a public liberate. at last, Google plans to make use of Fuchsia in vicinity of Android for many — if no longer all — of its products.
click on beneath to be taught extra about Fuchsia.
subsequent: what is Google Fuchsia? is this the brand new Android?
Tech enthusiasts are doubtless smartly conscious that Google desires to change Android and Chrome with a unified operating device that might work simply as well on smartphones, pills as it would on laptops. Fuchsia, because it’s being observed for the time being, will also work on other wise instruments, corresponding to sensible audio system — basically, a file talked about that Google will first use Fuchsia on audio system earlier than bringing it to smartphones.
but besides the fact that Fuchsia has been in the news for somewhat a while now, Google has no longer recounted its existence (although it hasn’t tried to keep away from leaks both), and now we've a new construction in the Fuchsia story. Google has employed a former macOS veteran from Apple to support it convey Fuchsia to market.
invoice Stevenson is the engineer in query, who worked for Apple for 14 years. He’ll be part of Google in February, in accordance with a LinkedIn submit considered through 9to5Google. “I’m excited to share that this February I could be becoming a member of Google to aid bring a new operating equipment known as Fuchsia to market,” he noted.
Google, a report said last summer, will need some three greater years to launch the primary Fuchsia-based smart speakers, and two further years on properly of that for smartphones and laptops.
Google is already paving the manner for replacing Android in the long run. The enterprise final month released the primary strong version of Flutter — a new coding package for developers that lets them build apps for iOS, Android, and Fuchsia. in addition, fresh revelations proved that Android apps would run on Fuchsia. In different words, Google envisions the transition from Android to a more refined operating equipment as a seamless technique.
As for Stevenson, 9to5Google explains that he began at Apple in 2004 as a Product unencumber Engineer for OS X. He rose through the ranks to become a Senior Engineering application manager in 2008. Then 4 years later, he became a Senior manager for Mac/home windows program management.
while at Apple, the engineer had a role in each OS unlock from Lion through Mojave, overseeing, amongst other issues AirPlay, find My Mac, iCloud for Mac, and AirDrop. He additionally worked with third-birthday party builders and different utility and hardware groups at Apple. It actually looks like Stevenson has what it takes to assist Google construct out Fuchsia with a spotlight on laptops and pcs, as well as new hardware in order to run Fuchsia out of the field.
After these days listening to for you to replicate your computing device display to an iPad, i was type of taken returned in the sense that this may be very really helpful when it involves modifying. Having a twin screen interface, one being a splash monitor reveal, is whatever that could pace up an editor's workflow drastically if used as it should be.
during this video, Jonathan Morrison suggests us that he was in a position to wirelessly link his new iPad professional to his Mac Mini and use it as a computer screen. i actually have always puzzled why Apple would not come out with a product greater like the Microsoft surface where clients can run Mac OS X and creatives can write, draw, and edit on the touchscreen. It appears like Apple is slowly getting there with this new iPad professional, however honestly, they appear to be in the back of when it comes to this category of pill/laptop innovation.
As Morrison explained, you cannot run OS X on the specific iPad, professional nor is this suitable with computer. You will additionally want an adapter referred to as Luna display to connect the two contraptions in this selected case. as soon as these two issues are sorted, Jonathan makes it clear that you want a effective WiFi connection with the intention to have a great event with this interface.
So how would this help with modifying? for many, the incontrovertible fact that which you could have a touchscreen display pretty much working Mac OS X can be adequate to put a smile to your face. you could entry all your computing device files and use classes like Photoshop, Lightroom, most desirable, last cut, and so a great deal more. Hell, in case you wanted, you could follow standard things like looking the internet or drawing on the screen with the Apple Pencil. The percentages with a combo like this might go on perpetually.
For me, when it involves video enhancing, i love nothing more than hopping on my 27" iMac seasoned and going at it. youngsters, there are times I are aware of it could be excellent to have a more effective workflow. I believe that employing an iPad as a twin-screen setup with my iMac could be whatever thing I at last seem into. as opposed to having everything crammed on my laptop, i'd be capable of open up containers, project folders and even throw up panels like Lumetri colour and results on the iPad. this is able to give me a separate reveal to work on, letting me put more important things on my leading reveal whereas having the skill to make use of the iPad and Apple Pencil when quintessential.
This appears to be a good looking pleasing piece of tech and could be advantageous for some creatives out there. If you are interested in different video clips from Morrison, try his YouTube.
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The Office of Continuing Education & Training (OCET) is now taking applications for their first information technology (IT) certification class offered in the newly-certified Apple Authorized Training Center.
The University of Hawai‘i Maui College and OCET are now offering the Mac OS X Support Essentials class in their newly certified Apple Authorized Training Center. The OCET Apple Authorized Training Center is the only facility offering certification training for Apple information technology in the state of Hawai‘i.
Mac OS X Support Essentials is a three-day, hands-on course that provides in-depth exploration of troubleshooting on Mac OS X. Designed to give a tour of the scope of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems, the course is a combination of lectures and hands-on case studies.
Visitor Industry Training & Economic Development Center (VITEC) Instructor Rick Ortiz will teach the course. "This is a great opportunity for Maui, as this will offer individuals, businesses and educators in the state of Hawai’i the opportunity to receive advanced IT training with Apple products," said Ortiz, who is Apple Certified as a trainer, technical coordinator and service technician. "I am excited to see this program move forward and expand with more levels of training in the future.”
This class will be helpful for help desk specialists, technical coordinators, service technicians and anyone who supports Mac users; technical support personnel in businesses that use Macs for general productivity or creative design; and coordinators or power users who manage networks of computers running Mac OS X. Students will learn troubleshooting processes and how to become more efficient with available tools and resources.
Interested individuals should have basic knowledge of Mac OS X and some troubleshooting experience with Mac computers.
UH Maui College’s Apple Authorized Training Center was funded by a grant from the Pacific Center of Advanced Technology (PCATT). PCATT partners with leading technology companies and offers scheduled courses and training programs for individuals needing skill enhancement.
“We are thrilled to have the opportunity to work with PCATT on bringing an Apple IT Training program to the islands," said Peggy Kelley, computer and technology coordinator for OCET. "This center will make it possible for Apple system administrators and support professionals to advance their careers and get needed certifications without leaving the islands.”
If you would like to register for the Mac OS X Support Essentials class please phone (808) 984-3231.______________________________________________
The Office of Continuing Education & Training (OCET) serves the workforce, educational, and cultural needs of the people of Maui County through noncredit classes as well as customized training, apprenticeship, and English as a Second Language programs. Classes are offered at the Kahului campus and at various other sites around Maui County.
Related Resources: Books
Skill Level: Foundation Status: Active
Low Cost: $200 (shortest track)
Summary:For individuals with understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities. This certification addresses the technical skills needed by a Mac OS X specialist who works as a support professional or otherwise assists Mac OS X users with technical issues. Previously named Apple Certified Help Desk Specialist (ACHDS) but changed its name with Mac OS X Leopoard release.
Initial Requirements:You must pass one exam ($200). Training is available through Apple but is not required.
Continuing Requirements:None specified
See all Apple Certifications
Vendor's page for this certification
Although I’ve been supporting Macs since they came out in 1984 (when I was in high school), I haven’t received any “formal” training. It has mostly been learning by doing, reading the occasional book and now of course, TheAppleBlog. Does formal certification really make a difference as a technician? You tell me.Advertisement
Recently I got into an argument with a vendor that somehow thought a technician who first started repairing Macs sixth months ago trumped my 25 years experience. Did certification make this person a better technician? Having done quite a bit of hiring myself, I’ve too often found that certification only verifies your ability to take a test and may not have bearing in the real world.
Now that the market has changed and everyone seems to be competing for scarce resources, perhaps a certification would be an additional edge? What’s the business strategy for independent Mac technicians wanting more? The answer took a lot of research — even Apple wasn’t able to answer my questions — so learn from my journey.
Credit goes to both Brian Best of BestMacs and Doug Hanley of MacTEK Training, because without them I wouldn’t understand the alphabet soup of ACSP, ACMT, ACTC, ACSA, AASP, ACN and more. Didn’t we all become Mac users to avoid mysterious terms? As many of you know, the ease of the Apple user interface is equalled only by the frustration of trying to understand Apple’s certifications programs. Figuring out this path was much harder than any video game I’ve ever played, but a “game” may be the best metaphor to describe the process.The Game
You begin the “game” as a general Mac user. The three worlds you’ll generally see in the game are IT, Pro Apps, and Sales. As an IT person maybe you have skills, maybe you don’t. Nothing stops you from simply repairing Macs on your own, unless you do things that specifically void the warranty and you get caught doing so. You do not need permission per se from Apple to work on Macs. Many folks are happy at this level collecting coins one by one, but you can’t proceed any further unless you get a certification — the key that unlocks the next level in the game.
The first certification most go for is Apple Certified Support Professional (ACSP) which used to be known as an Apple Certified Help Desk Specialist (ACHDS). This certifies your ability to understand the operating system and is earned based on the OS version. Therefore, you are an Apple Certified Support Professional in 10.5 (or soon 10.6). Each OS requires certification, but your certification does not expire. Therefore, if you are a ACHDS in 10.3, you can call yourself certified without understanding 10.5 at all. Your can take the test without training (many do), self-study via materials from Peachpit, or attend an instructor-lead course at an Apple Authorized Training Center (AATC). MacTek is one of those centers. You’ll take the test at a Prometric testing center and pay around $200. The test takes about 90 minutes or so and you get the results immediately.Apple Consultants Network
While certification is the means, the end you may be reaching for is the ability to join the Apple Consultants Network (ACN). Joining the ACN requires any Apple certification, such as the ACSP discussed above, or any number of other certifications (described below, though one source says not all certifications are valid, so beware). Keeping with the video game analogy, the ACN is like an entire new area of the video game you want to explore, but the boss that must be defeated first is Apple, and your weapon is a certification!
After getting a certification you can then apply to join the ACN. The application fee is $60 and the actual fee to join is $395 as a sole proprietor. The full requirements are here. You’ll get lots of benefits such as product discounts as well as the ability to network with other Macintosh consultants. As an ACN, Apple store employees may hand out your card to customers in the store. Now your business can really expand as every Apple store customer is a potential customer for you.
ACN membership is great and many stay at this level of the “game” using the ACN membership as a multiplier for their income. However, you still can’t do hardware repairs under warranty nor order Apple parts. As with the video game, you’re stuck at this level unless you explore further and try to defeat the next boss. Apple always controls the rules. Accept it as part of the game. Fail to accept it and you’ll get slapped back to the beginning of the game quicker than you can click the home button.Server Administration Certification
From this point, you have a couple directions you can go. You can focus on repair and service, or you can focus on server or advanced software administration (many folks will do both). I will discuss the server administration certifications and the hardware services certifications. You can think of each of these as two separate worlds in the game. You can choose one or the other, or explore them both.
The first level server administration certification is another 4-letter acronym: ACTC: Apple Certified Technical Coordinator. In addition to passing the test for ACSP, you’ll face the Server Essentials test. This extends your workstation abilities to servers. An even higher level of certification within the server realm is an ACSA — Apple Certified Systems Administrator. For the ACSA, you’ll need to pass four tests: Server Essentials, Directory Services, Deployment, and Mobility and Security for 10.6 (or Advanced System Administration for 10.5).
Apple also offers the ACMA (Apple Certified Media Administrator) which includes Server Essentials, Xsan, Final Cut Server and as an option, Support Essentials, Deployment, Directory Services, or Final Cut Level 1. Other certifications are not necessarily IT related and are software-focused. That’s a realm I’m not exploring as we chose the IT track at the beginning of the game.Hardware Repair Certification
Moving on from server administration to actual Apple hardware repair, the primary certification you will earn is the Apple Certified Macintosh Technician (ACMT), formerly the Apple Certified Portable Technician (ACPT) and Apple Certified Desktop Technician (ACDT). This certification means you are theoretically qualified to do warranty repairs on Apple Macintosh equipment. The skills required for ACMT are those of hardware repair and software troubleshooting. You don’t need an ACSP to be an ACMT, but many people earn both. The educational process for hardware repair is more intense and it’s less likely you’ll pass the test without some training. At this level, you can also go to an AATC and pay about $4,800 for both the hardware and software aspects of the course, or your can purchase self-study materials from Apple called “Apple Care Technician Training” for $299.Apple Authorized Service Provider
Similar to how passing the ACSP allows you to join the Apple Consultants Network, passing the ACMT allows you to enter the realm of an Apple Authorized Service Provider (AASP). You may not automatically become one though, and only AASP’s get reimbursement from Apple for warranty work. However, being an ACMT is very helpful if you want to get a job as an AASP. You may also apply to do warranty repairs for your larger organization of over 50 Macs via the Self-Service program. If you want to advance to being able to do warranty repairs for anyone, you’ll face that same boss again, Apple. Note that becoming an ACMT will not necessarily earn you any more money than an ACSA or ACTC. Facing the next boss may be too expensive and too restricting, but if you do want the next level, read on.
Getting to that AASP level is really the final level of the game. You’ll need to have an ACMT on staff and follow stricter requirements than joining the Apple Consultants Network. Generally you’ll need a real store front and not be a one-person operation. Apple grants exceptions (doesn’t every game have cheat codes?), but don’t count on it. Once you have your AASP you can be listed with Apple as a service provider and get reimbursed for warranty repairs.
So I’ve loaded the game and pressed Start. Is certification worth it? What about ACN or AASP? Which training should I go for? Is instructor lead training worth it? Any training vendors willing to sponsor me? What about the self-study programs? Share with me your experiences in the game and let’s develop a definitive guide including “cheat codes.”Apple-authorized Organizations
ACN (Apple Consultants Network)What it is: Network on Apple professionals, receives discounts and assistance from Apple, and can be referred from Apple retail stores.Requirements: Any certification.
AASP (Apple Authorized Service Provider)What is it: Business that is permitted to do Apple warranty repairs for reimbursement and order parts from Apple.Requirements: Have an Apple Certified Macintosh Technician on staff, among other requirements.Certifications
Apple Certified Support Professional: Basic understanding of the client Mac operating system and troubleshooting.
Apple Certified Technical Coordinator: Deeper understanding of the Mac OS, including the Mac OS X Server and Server Essentials.
Apple Certified Systems Administrator: Even greater technical understanding of the Mac OS X Server, including passing tests on Server Essentials, Directory Services, Deployment, and Mobility and Security.
Apple Certified Media Administrator: This is a sister track of the “Apple Certified Systems Administrator” with a focus on the needs of media management, and includes training in XSan or Final Cut.
Apple Certified Macintosh Technician: You can do Apple hardware repairs, both in and out of warranty. Required to start (or get a job with) an Apple Authorized Service Provider, or self-service your large organization.
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AccessData [1 Certification Exam(s) ]
ACFE [1 Certification Exam(s) ]
ACI [3 Certification Exam(s) ]
Acme-Packet [1 Certification Exam(s) ]
ACSM [4 Certification Exam(s) ]
ACT [1 Certification Exam(s) ]
Admission-Tests [13 Certification Exam(s) ]
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Amazon [2 Certification Exam(s) ]
American-College [2 Certification Exam(s) ]
Android [4 Certification Exam(s) ]
APA [1 Certification Exam(s) ]
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Apple [69 Certification Exam(s) ]
AppSense [1 Certification Exam(s) ]
APTUSC [1 Certification Exam(s) ]
Arizona-Education [1 Certification Exam(s) ]
ARM [1 Certification Exam(s) ]
Aruba [6 Certification Exam(s) ]
ASIS [2 Certification Exam(s) ]
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Autodesk [2 Certification Exam(s) ]
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AXELOS [1 Certification Exam(s) ]
Axis [1 Certification Exam(s) ]
Banking [1 Certification Exam(s) ]
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BlackBerry [17 Certification Exam(s) ]
BlueCoat [2 Certification Exam(s) ]
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Business-Tests [4 Certification Exam(s) ]
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Citrix [48 Certification Exam(s) ]
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CompTIA [76 Certification Exam(s) ]
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Counselor [4 Certification Exam(s) ]
CPP-Institue [2 Certification Exam(s) ]
CPP-Institute [1 Certification Exam(s) ]
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CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
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DRI [1 Certification Exam(s) ]
ECCouncil [21 Certification Exam(s) ]
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ExamExpress [15 Certification Exam(s) ]
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ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [13 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
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Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
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HR [4 Certification Exam(s) ]
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NI [1 Certification Exam(s) ]
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Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [279 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
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Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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