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920-453 - CallPilot 2.x/3.0 Unified Messaging - Dump Information

Vendor : Nortel
Exam Code : 920-453
Exam Name : CallPilot 2.x/3.0 Unified Messaging
Questions and Answers : 61 Q & A
Updated On : April 22, 2019
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920-453 Questions and Answers

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920-453 CallPilot 2.x/3.0 Unified Messaging

Study Guide Prepared by Killexams.com Nortel Dumps Experts

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920-453 exam Dumps Source : CallPilot 2.x/3.0 Unified Messaging

Test Code : 920-453
Test Name : CallPilot 2.x/3.0 Unified Messaging
Vendor Name : Nortel
Q&A : 61 Real Questions

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Nortel CallPilot 2.x/3.0 Unified Messaging

Nortel CallPilot debuts 'visual voice' | killexams.com Real Questions and Pass4sure dumps

SpinVox and Mutare application voicemail-to-text answer eliminates ‘message light dread’ for Nortel commercial enterprise users. ny and Schaumburg, IL. – October 14, 2009. Voicemail management within the business just got less demanding with the provision of recent speech-to-text conversion capabilities within the Nortel CallPilot Unified Messaging portfolio. eliminating the time-consuming want for people to hearken to and transcribe typical voicemail…

SpinVox and Mutare application voicemail-to-text answer eliminates ‘message mild dread’ for Nortel enterprise clients.

long island and Schaumburg, IL. – October 14, 2009. Voicemail management within the enterprise simply acquired less complicated with the provision of new speech-to-text conversion capabilities within the Nortel CallPilot Unified Messaging portfolio.

getting rid of the time-consuming want for americans to take heed to and transcribe average voicemail, Mutare EVM with SpinVox Speech-to-text takes the spoken content of a Nortel CallPilot voicemail, converts it to textual content and promises the message with customized Caller identification (name, electronic mail and call number) and not obligatory audio attachment to up to 5 e-mail bills or any wise cell, PDA or mobile phone.

A joint development with the aid of SpinVox and Mutare application, Mutare EVM with SpinVox Speech-to-textual content, also referred to as visible Voice, is an software applied in firms as a server-based utility solution, it merges voice and facts into one unified messaging journey and is appropriate with any email equipment or internet-enabled machine. It allows for company clients to method voicemail as much as 4 times faster as they could now prioritize, ahead, file, reproduction and delete transformed voicemail messages with the identical ease and comfort of e-mail, enhancing individual productivity, consumer responsiveness, and workgroup collaboration.

“today’s business environment is more fast-paced than ever with many workers tremendously cellular and below constant drive to multi-task with a view to meet pressing undertaking time limits, service customer wants or manage associate relationships,” said Ben Crown, CEO of Mutare utility. “The SpinVox and Mutare utility powered visible Voice potential for Nortel CallPilot should be a boon to company clients, simplifying daily communications and helping employees be extra effective and productive.”

extra merits of the visible Voice capacity for Nortel CallPilot business-clients include:

• cell employees can now access and browse all messages from a smart mobile, laptop computing device, or any internet-enabled equipment, any place, any time.• commercial enterprise users can discreetly scan via and browse voicemail messages whereas in conferences, loud areas, whereas on other calls, or in any circumstance the place being attentive to the message is elaborate or inappropriate. Voicemail in readable e-mail form can now be forwarded to an administrative assistant or group member for quick response.• client care specialists now have the potential to arrange voicemails similar to emails to give more desirable customer provider and response.• listening to impaired laborers can read voice messages without further charge of propietary gadget (Mutare EVM supports american citizens With Disabilities Act (ADA) compliance).

The EVM capability is now supported with the Nortel CallPilot Unified Messaging portfolio and comprises Mutare software’s EVM gateway and SpinVox Speech-to-text messaging carrier. All transmitted messages are processed via an conclusion-to-end protection system for both audio and text codecs, with encryption utilized from the voice mail field through all ranges of the conversion procedure.

Mutare EVM with SpinVox Speech-to-textual content has been established interoperable with Nortel CallPilot 5.0 as a part of the Nortel select Product program and is accessible automatically in the U.S. and Canada. Supported languages include English, French, German, Italian, Portuguese and Spanish.

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Nortel CallPilot Debuts ‘visual Voice’ on Unified Messaging Platform. | killexams.com Real Questions and Pass4sure dumps

SpinVox and Mutare utility voicemail-to-textual content solution eliminates ‘message light dread’ for Nortel enterprise clients.

big apple and Schaumburg, IL. – October 14, 2009. Voicemail administration within the enterprise simply obtained easier with the provision of recent speech-to-textual content conversion capabilities in the Nortel CallPilot Unified Messaging portfolio.

getting rid of the time-drinking want for americans to hearken to and transcribe ordinary voicemail, Mutare EVM with SpinVox Speech-to-text takes the spoken content of a Nortel CallPilot voicemail, converts it to text and supplies the message with customized Caller id (identify, electronic mail and make contact with quantity) and non-compulsory audio attachment to up to 5 e-mail money owed or any smart phone, PDA or cellular telephone.

A joint building by means of SpinVox and Mutare application, Mutare EVM with SpinVox Speech-to-textual content, also known as visual Voice, is an utility carried out in businesses as a server-based mostly application solution, it merges voice and facts into one unified messaging event and is suitable with any e mail gadget or internet-enabled gadget. It makes it possible for business clients to process voicemail up to four instances quicker as they could now prioritize, ahead, file, replica and delete converted voicemail messages with the same ease and convenience of email, improving particular person productiveness, client responsiveness, and workgroup collaboration.

“these days’s enterprise atmosphere is extra speedy-paced than ever with many employees extremely mobile and beneath steady pressure to multi-assignment as a way to meet urgent mission time limits, provider client wants or manage partner relationships,” mentioned Ben Crown, CEO of Mutare software. “The SpinVox and Mutare application powered visible Voice capability for Nortel CallPilot should be a boon to enterprise users, simplifying daily communications and assisting workers be more efficient and productive.”

extra advantages of the visible Voice ability for Nortel CallPilot enterprise-clients include:

• mobile laborers can now access and read all messages from a wise mobile, computer computer, or any information superhighway-enabled machine, anywhere, any time.• enterprise clients can discreetly scan via and skim voicemail messages while in meetings, loud areas, while on different calls, or in any situation the place taking note of the message is elaborate or inappropriate. Voicemail in readable email form can now be forwarded to an administrative assistant or group member for brief response.• client care authorities now have the skill to organize voicemails just like emails to give more desirable consumer service and response.• hearing impaired workers can examine voice messages devoid of extra cost of propietary machine (Mutare EVM supports american citizens With Disabilities Act (ADA) compliance).

The EVM potential is now supported with the Nortel CallPilot Unified Messaging portfolio and comprises Mutare application’s EVM gateway and SpinVox Speech-to-text messaging provider. All transmitted messages are processed via an end-to-end protection device for each audio and textual content formats, with encryption applied from the voice mail container through all ranges of the conversion technique.

Mutare EVM with SpinVox Speech-to-textual content has been established interoperable with Nortel CallPilot 5.0 as part of the Nortel choose Product program and is accessible immediately within the U.S. and Canada. Supported languages consist of English, French, German, Italian, Portuguese and Spanish.

ENDS

Media contactRachael LyonNorth the usa Communications DirectorM: +1 917 515 2372Rachael.lyon@spinvox.com

Jane HenryGlobal PR DirectorM: + forty four 7941 941 794Jane.henry@spinvox.com

About SpinVoxSpinVox® is the world's largest privately-held speech expertise business, presenting the best voice to textual content messaging services which are used day by day by using millions of people and whose consumer base has grown over twenty-fold in the ultimate 12 months.

SpinVox is presently protected by using 18 patents issued and 71 patents pending international.  SpinVox has converged the two most herbal forms of communication - voice and text - to create the fastest-starting to be sort of messaging: Voice-to-content™.

SpinVox capabilities can be found directly on www.spinvox.com and through leading carriers and thru new media, Unified Communications and other provider suppliers globally.

applied as a service-class hosted network function, SpinVox has proven it will possibly comfortably create value from everyday person habits using voice and bring rapid and simple implementation of low enter, sustained excessive reward features.

at the heart of SpinVox is its floor-breaking Voice Message Conversion gadget™ (VMCS), which works by way of combining state-of-the-art speech technologies with a live-discovering language process to guarantee nice of conversion.  SpinVox VMCS primarily uses speech applied sciences to convert speech into text but, if it is now not able to finished the conversion, it may well ask a human agent for aid to ensure that the message is precisely transformed and actively learns from the process itself.  This has resulted in VMCS at the moment having a corpus of over two billion words and phrases.

Developed through the Cambridge, UK- based SpinVox superior Speech neighborhood; VMCS now serves clients across 5 continents in English, French, Spanish, German, Portuguese and Italian. 

SpinVox is now reside with Alltel, SaskTel, Rogers wireless, TELUS, Telstra, Vodacom South Africa, Vodafone Spain, Movistar Chile, Movistar Argentina, Movistar Ecuador, Movistar Guatemala, Movistar Mexico, Movistar Panama, Movistar Colombia, Skype and Livejournal. To grow the voice-to-text market further, SpinVox introduced the launch of its API programme at the beginning of 2009, enabling developers to register at  http://create.spinvox.com/.  considering the fact that then, 750 builders have develop into SpinVox API program individuals and reside functions enabled by SpinVox, corresponding to Ipadio, 0800TXTMUM and QuickVoice professional have been launched.  SpinVox API is attainable in English, Spanish, German, French, Italian and Portuguese.

About  Mutare SoftwareMutare application is an commercial enterprise connectivity business, providing high-value application solutions that leverage the existing business communications infrastructure. among the many hallmarks of a Mutare solution is the sophistication of its design paired effortlessly of deployment and use.  Mutare has put in greater than two thousand applications worldwide for purchasers starting from Fortune 50 companies to small deepest organizations, govt companies, universities and healthcare agencies. Our attractiveness for personalised provider and immediacy of response is unsurpassed. discuss with www.mutare.com


VoIP companies get both messages | killexams.com Real Questions and Pass4sure dumps

during this Clear option look at various we evaluated the latest unified messaging applications from IP telephony providers Avaya, Cisco, Nortel and Siemens Communications. A subsequent examine is deliberate of stand-on my own and third-celebration unified messaging choices.

Unified messaging is never a new theory, however IP telephony carriers are spicing up their unified messaging offers with superior user interfaces and more correct voice awareness and textual content-to-speech technologies.

In normal installations, the unified messaging equipment is a application add-on to a PBX gadget that works with it to give effective, consolidated, "fingers-free" entry to voice mail and e mail by means of any telephone gadget, observed anyplace. In most circumstances, the unified messaging device handles the voice mail directly from the PBX and provides the processing quintessential to combine the voice mail and email by way of a LAN connection to the electronic mail server.

during this Clear option verify we evaluated the newest unified messaging packages from IP telephony vendors Avaya, Cisco, Nortel and Siemens Communications . A subsequent check is planned of stand-by myself and third-celebration unified messaging choices.

Avaya topped the competitors because of its neatly-accomplished internet interface to unified email and voice mail, sophisticated voice-attention interface, and astonishing TTS accuracy and performance.

Siemens placed second, with its primary strengths being incredible administrative access to the unified messaging environment, a very good net interface to unified e-mail and voice mail, and tailorable voice awareness alternatives.

Cisco boasts first-rate survivability alternate options and brought voice mail safety . there were some lacking pieces, even though, reminiscent of no internet interface to unified voice mail and e-mail, and no voice-consciousness access to email.

Nortel's strengths covered broad language assist and tailorable voice awareness. Architecturally its unified messaging most effective works with Nortel PBXs. Nortel's TTS readout (what you hear as the unified messaging gadget is analyzing your e-mail to you) changed into negative, comparatively speakme, and a proprietary voice mail-encoding layout complicates matters by using requiring that a Nortel-particular participant be put in on your desktop to play the message.

All programs proven comprised one or greater servers, client software and the underlying telephony infrastructure to absolutely recreation the unified messaging features targeted in our verify plans (see "How we did it" ).

For consistency, we standardized on Microsoft's change e-mail message shop and the Outlook e-mail customer. every dealer supplied an exchange server (2000 or 2003) and any imperative Outlook customer plug-ins.

We found that, for the four products we tested, an estimated eighty% of the e mail/in-box-primarily based unified messaging points and person interface are without difficulty the same. The real action lies in new unified messaging interfaces, which promise more straightforward entry and improved person productiveness. Our verify concentrated on all supported interfaces, including the classical e mail in-box-based mostly entry, web-primarily based interfaces and the subsequent generation of cellphone person interface (TUI). Our test went past commonplace TUI critiques in that we attempted to do all of it by way of voice interplay, the place the user may maneuver in the course of the unified messaging device totally "palms free" - ideally by means of a clear "herbal-language" circulate, the place the equipment would read out e-mails precisely and in the applicable language.

In prevalent, the Outlook Inbox offers the highest level of performance for unified messaging across the items proven. additionally, the internet Outlook interface, which is not supported by means of all the vendors, allows quick entry from anywhere, each time. youngsters, this net-enabled view offers a lot less direct access to the messaging environment.

Avaya MMS and UCC

Avaya's Modular Messaging gadget (MMS) contains the entire aspects we sought apart from voice cognizance, which comes from the Unified Communications center (UCC).

Avaya gives what we believe the gold standard net interface, similar in many respects to Microsoft's Outlook net entry. it is clean and simple to make use of, and is a attainable alternative to processing voice mail and electronic mail by way of the Outlook in-container. A small but noteworthy shortcoming is that there is not any direct interaction with phone dialing. You cannot directly area a return cellphone call to, say, a voice mail source from the Outlook interface; you need to go to an associated mobilephone and dial a code to place a return call. We found that Cisco and Siemens have been similarly confined.

Avaya's voice recognition - in keeping with Nuance eight.5, a third-birthday party speech-attention software engine from Nuance Communications - is astounding when it comes to the herbal-language stream of the interface. The equipment is developed around some 40 fastened phrases. It is not simply extensible or person trainable, but we found it adequate for general-aim, speaker-unbiased entry to the complete range of voice mail and e-mail functions. a pleasant contact is that the consumer can say "support" at any point and get valuable and practical assistance on the way to proceed.

Avaya's TTS - in accordance with Speechify 2.1.3, a 3rd-birthday celebration TTS utility engine from Scansoft - also did the most effective job supplying TTS, and performed best ratings in 4 out of seven test messages. a perfect ranking skill each word in the message became as it should be recognized and spoken. And the suitable overseas language became applied immediately in all situations, based on an analysis of the text in the physique of the e mail message. Avaya's common TTS equipment includes eleven foreign languages, nine of which can also be energetic at a time.

within the Avaya configuration, voice mail messages have been saved on the change server. Voice mail could alternately have been stored on an Avaya Linux-based voice mail server, which may also be deployed redundantly. it's additionally feasible to have the Avaya server again up the change server, so voice mails are nonetheless authorized and saved if the alternate server is unavailable.

Configuration-smart, Avaya's package works with many third-birthday celebration PBXs, including these from Cisco, Mitel, Siemens and NEC. moreover, Avaya says its unified messaging device will connect with Nortel, Cisco and Siemens PBXs by the use of Q.Sig over a T-1 through this summer. Avaya's MMS and UCC join one after the other to the underlying PBX, but many connectivity alternate options are supported, ranging from analog trunks to T-1s with PRI signaling to the extra advanced Q.Sig interface.

there's respectable flexibility when it comes to voice mail vocoding settings, together with G.711 and Microsoft's GSM 6.10. Scalability is ample. up to sixty nine concurrent unified messaging periods, assisting a number of hundred or thousand users, are supported per Avaya server, and the system can expand to as much as 10 servers. Avaya does not offer an built-in fax server feature with its unified messaging kit.

Siemens Xpressions

Siemens can keep voice mail on its HiPath Xpressions server or directly on the user's trade electronic mail server. With the Siemens software running on windows 2003 servers (counseled; windows 2000 also supported), redundancy will also be finished by means of Microsoft's server clustering.

Like Avaya, Siemens presents a pleasant internet interface for entry to all unified messages. besides the fact that children, Avaya's became a tad less difficult to maneuver. Siemens' Outlook interface offered a bit extra flexibility than the others in some respects. for example, Siemens lets the person deposit voice mails into either of two Outlook folders, and then hold full access, including via voice consciousness, to messages in either folder. With the other packages, full access become generally supported to voice mails in precisely one folder.

despite the fact, as with Avaya, the person cannot launch telephone calls without delay from the Outlook interface. Siemens says this can be achieved by way of a separate desktop telephony integration software it offers, referred to as SimplyPhone.

Siemens' voice-focus element we established turned into still in late beta. it's scheduled to be introduced to a protection free up of Siemens' unified messaging package this summer. The third-birthday celebration speech-cognizance utility engine, SpeechWorks edition three from SpeechWorks overseas, requires its personal server. We concept the voice recognition become certainly well accomplished. an extensive vocabulary of terms is supported and, with tips from Siemens technical support, the vocabulary can be prolonged.

whereas Siemens also gets its TTS capabilities from Speechify, it only makes use of version three.02. The shortcoming with this prior version is that handiest German and English are supported, one at a time, set device-large. The unified messaging package cannot immediately observe and apply different languages in response to the text body of e-mails. Siemens says language support may be improved in the next release.

The HiPath Xpressions kit runs over 14 different companies' PBXs, including many European corporations (Ericsson, Alcatel, Philips and Ascom). Connectivity is ISDN PRI in just about all instances. Scalability of Siemens' equipment is configuration dependent. With adequate home windows server resources, as much as 255 concurrent ports are supported. although, there will also be only a single voice mail message shop.

A fax server is fundamental with the Siemens package; it is one by one license-enabled and adds $40 per seat to the full kit rate.

Cisco harmony and personal Assistant

Cisco's cohesion commercial enterprise unified messaging equipment receives its power from its voice awareness and high-availability features delivered as separate add-ons.

Voice awareness is delivered by means of Cisco's personal Assistant utility - driven additionally by way of Scansoft's Nuance engine, which requires its personal server. The very own Assistant voice-recognition features were neatly built-in - however assist simplest voice mail entry. Cisco doesn't support voice-recognition access to e mail, and cannot bring the same fingers-free maneuvering through e mail and selective playout by means of TTS that competitors can. The harmony kit also comprises Scansoft's RealSpeak TTS software engine, which performed pretty much as well as Avaya's TTS, but did not achieve any perfect ratings in our check e-mail messages.

Cisco does not offer an internet interface to unified voice mail and e-mail.

despite these aggressive shortcomings, Cisco deserves consciousness for a couple of quality interface touches. One is the Outlook embedded player: handiest Cisco provided single-button playback of voice mail attachments without delay from the Outlook interface. The others required a couple of steps to determine, choose, open and playback a specific voice mail message. additionally, Cisco did some quality engineering so so you might speed up the playback of a lengthy voice mail while the content remains perfectly comprehensible. Nortel additionally presents a "pace-up alternative" from the Outlook player, however the playback best isn't pretty much as good as Cisco's. (word that this is not quickly-ahead, which skims over content, and which all of the companies that we tested help. in case you quickly ahead, you typically don't hear anything as you movement throughout the message, if you happen to "speed-up" you hear the message - most effective quicker.) also, the entire providers guide some manner of "velocity-up" by means of the audio, or TUI, entry to voice mail.

Cisco gets excessive marks for configuration and structure, thanks in enormous part to its high-availability and survivability alternatives. One, referred to as solidarity Message Repository, provides voice mail backup to the alternate message keep. another is a disaster-recuperation application utility, called dirt, that comes free with harmony.

adding to its configuration attraction is that Cisco's solidarity equipment runs with 17 different carriers' PBXs. The linkages are quite distinct, and include a specialized Cisco gateway that converts Session Initiation Protocol call control on the Cisco side to and from the protocol of the different PBX.

Cisco's scalability is achieved by way of clustering of dissimilar servers. commonly, the per-server concurrent-port means is according to the energy of the servers you run it on. Cisco says that as much as 7,500 users (seats) can be serviced by a single solidarity server. Cisco presents the broadest latitude of settings on the topic of voice vocoders, in terms of space for storing and bandwidth consumption.

Cisco also gets high marks for its comfy voice mail help. If a voice mail is marked at ease in Cisco's unity device, it best can be played from a device mobilephone, and not by means of the Outlook participant. also, relaxed voice mail cannot be copied or forwarded.

Cisco additionally presents an add-on fax server but at $25,000, it is just too costly for all however the biggest, fax-intensive agencies.

Nortel CallPilot

Nortel's CallPilot unified messaging kit is advantageous and wealthy, nevertheless it handiest works with Nortel cellphone techniques, which is an incredible drawback. That, and the indisputable fact that simplest Nortel employs a proprietary voice mail-encoding scheme - so voice mail must be performed out via Nortel's player application, are two motives we rated the CallPilot package below commonplace within the configuration and structure class.

despite those barriers, we frequently laud the Nortel equipment. for instance, best Nortel lets clients at once vicinity telephone calls from the unified Outlook interface. The person can select a contemporary voice mail, hit the one-touch keep in mind, and the mobile device will automatically vicinity a call to the voice mail supply, connecting to whatever thing mobilephone gadget the user has linked to his computer.


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CallPilot 2.x/3.0 Unified Messaging

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Nortel CallPilot Debuts ‘Visual Voice’ on Unified Messaging Platform. | killexams.com real questions and Pass4sure dumps

SpinVox and Mutare Software voicemail-to-text solution eliminates ‘message light dread’ for Nortel enterprise users.

New York and Schaumburg, IL. – October 14, 2009. Voicemail management in the enterprise just got easier with the availability of new speech-to-text conversion capabilities in the Nortel CallPilot Unified Messaging portfolio.

Eliminating the time-consuming need for people to listen to and transcribe traditional voicemail, Mutare EVM with SpinVox Speech-to-Text takes the spoken content of a Nortel CallPilot voicemail, converts it to text and delivers the message with personalized Caller ID (name, email and phone number) and optional audio attachment to up to five email accounts or any Smart phone, PDA or mobile phone.

A joint development by SpinVox and Mutare Software, Mutare EVM with SpinVox Speech-to-Text, also known as Visual Voice, is an application implemented in Enterprises as a server-based software solution, it merges voice and data into one unified messaging experience and is compatible with any email system or Internet-enabled device. It enables business users to process voicemail up to four times faster as they can now prioritize, forward, file, copy and delete converted voicemail messages with the same ease and convenience of email, improving individual productivity, customer responsiveness, and workgroup collaboration.

“Today’s business environment is more fast-paced than ever with many workers highly mobile and under constant pressure to multi-task in order to meet urgent project deadlines, service customer needs or manage partner relationships,” said Ben Crown, CEO of Mutare Software. “The SpinVox and Mutare Software powered Visual Voice capability for Nortel CallPilot will be a boon to business users, simplifying day-to-day communications and helping workers be more efficient and productive.”

Additional benefits of the Visual Voice capability for Nortel CallPilot business-users include:

• Mobile workers can now access and read all messages from a Smart phone, laptop computer, or any Internet-enabled device, anywhere, any time.• Enterprise users can discreetly scan through and read voicemail messages while in meetings, loud areas, while on other calls, or in any situation where listening to the message is difficult or inappropriate. Voicemail in readable email form can now be forwarded to an administrative assistant or team member for quick response.• Customer care professionals now have the capability to organize voicemails just like emails to provide better customer service and response.• Hearing impaired workers can read voice messages without additional cost of propietary equipment (Mutare EVM supports Americans With Disabilities Act (ADA) compliance).

The EVM capability is now supported with the Nortel CallPilot Unified Messaging portfolio and includes Mutare Software’s EVM gateway and SpinVox Speech-to-Text messaging service. All transmitted messages are processed through an end-to-end security system for both audio and text formats, with encryption applied from the voice mail box through all stages of the conversion process.

Mutare EVM with SpinVox Speech-to-Text has been tested interoperable with Nortel CallPilot 5.0 as part of the Nortel Select Product Program and is available immediately in the U.S. and Canada. Supported languages include English, French, German, Italian, Portuguese and Spanish.

ENDS

Media contactRachael LyonNorth America Communications DirectorM: +1 917 515 2372Rachael.lyon@spinvox.com

Jane HenryGlobal PR DirectorM: + 44 7941 941 794Jane.henry@spinvox.com

About SpinVoxSpinVox® is the world's largest privately-held speech technology company, providing the only voice to text messaging services which are used daily by millions of people and whose user base has grown over twenty-fold in the last 12 months.

SpinVox is currently protected by 18 patents issued and 71 patents pending worldwide.  SpinVox has converged the two most natural forms of communication - voice and text - to create the fastest-growing form of messaging: Voice-to-Content™.

SpinVox services are available directly on www.spinvox.com and through leading carriers and through new media, Unified Communications and other service providers globally.

Implemented as a carrier-class hosted network feature, SpinVox has proven it can easily create value from everyday user behavior using voice and deliver rapid and easy implementation of low input, sustained high reward services.

At the heart of SpinVox is its ground-breaking Voice Message Conversion System™ (VMCS), which works by combining state-of-the-art speech technologies with a live-learning language process to assure quality of conversion.  SpinVox VMCS primarily uses speech technologies to convert speech into text but, if it is not able to complete the conversion, it can ask a human agent for help to ensure that the message is accurately converted and actively learns from the process itself.  This has resulted in VMCS currently having a corpus of over two billion words and phrases.

Developed by the Cambridge, UK- based SpinVox Advanced Speech Group; VMCS now serves users across five continents in English, French, Spanish, German, Portuguese and Italian. 

SpinVox is now live with Alltel, SaskTel, Rogers Wireless, TELUS, Telstra, Vodacom South Africa, Vodafone Spain, Movistar Chile, Movistar Argentina, Movistar Ecuador, Movistar Guatemala, Movistar Mexico, Movistar Panama, Movistar Colombia, Skype and Livejournal. To grow the voice-to-text marketplace further, SpinVox announced the launch of its API programme at the beginning of 2009, enabling developers to register at  http://create.spinvox.com/.  Since then, 750 developers have become SpinVox API program members and live services enabled by SpinVox, such as Ipadio, 0800TXTMUM and QuickVoice Pro have been launched.  SpinVox API is available in English, Spanish, German, French, Italian and Portuguese.

About  Mutare SoftwareMutare Software is an enterprise connectivity company, offering high-value software solutions that leverage the existing enterprise communications infrastructure. Among the hallmarks of a Mutare solution is the sophistication of its design paired with ease of deployment and use.  Mutare has installed more than two thousand applications worldwide for customers ranging from Fortune 50 corporations to small private firms, government agencies, universities and healthcare organizations. Our reputation for personalized service and immediacy of response is unsurpassed. Visit www.mutare.com


Microsoft Announces Unified Messaging Strategy for Knowledge Workers | killexams.com real questions and Pass4sure dumps

ATLANTA, June 8, 1999 — Today at SUPERCOMM ’99, Microsoft Corp. President Steve Ballmer announced Microsoft’s vision for unified messaging, providing knowledge workers with any-time, anywhere access via any phone or other device to a single inbox containing e-mail, voicemail, fax and page messages. The announcement demonstrated Microsoft’s substantial efforts to provide the leading platform for unified messaging based on the Microsoft® Windows NT® and Windows® 2000 operating systems, Microsoft Exchange Server and Windows CE. More than 50 companies, including industry leaders Lucent Technologies Inc., Nortel Networks Corp. and Active Voice Corp., are actively developing and delivering unified messaging solutions on the Microsoft platform, directly benefiting customers through increased productivity, enhanced manageability and lower total cost of ownership. Today’s announcement highlighted the unified messaging features of the next release of Exchange Server, including a high-performance Web Store and support for the Voice Profile for Internet Messaging (VPIM) standard, as well as Windows 2000 and Windows CE features.

“Customers want access to all types of business-critical communications any time, anywhere,”Ballmer said.“Today we’re outlining a Microsoft vision for unifying the voice and data worlds to make knowledge workers more productive and enable companies to innovate more quickly and compete more effectively.”

Unified Messaging Connects and Informs Knowledge Workers

Unified messaging is a key component of the four knowledge worker initiatives announced by Microsoft at Tech Ed 99 two weeks ago:

  • The digital dashboard enables knowledge workers to manage their e-mail, voicemail, fax and page messages with the same interface they use to search the Web or an intranet, and access corporate data and applications.

  • The Web Store is the basis of the next-generation unified messaging platform and will offer knowledge workers one place to store and manage all their information, including documents, e-mail and voicemail messages, and Web pages.

  • Mobility and wireless access are increasingly important to knowledge workers, enabling them to access their unified inbox with wireless phones and devices, with messages delivered in a format optimized for the situation, person and device.

  • Intelligent interface research will transform the way people use computers, bringing technology innovation such as natural language processing to the next generation of unified messaging.

  • Exchange“Platinum”to Extend Microsoft Platform Leadership

    Exchange Server has supported both voice and data messaging from its initial release three years ago and, on the strength of its architecture, has become the leading platform for unified messaging today. The next release of Exchange Server, code-named“Platinum,”will extend the leadership of Exchange as a unified messaging platform, with features including the following:

  • The high-performance Web Store, which extends Exchange Server’s support for voice and data messaging, and adds integration of Web content, documents and applications

  • The new Super Long Value (SLV) database format, enabling streaming of large voice data files directly in and out of the Web Store

  • Support for the VPIM standard, enabling interoperability between separate voicemail systems

  • Scalability to millions of users through a highly flexible architecture that enables system architects to split services onto separate machines

  • Built-in support for wireless access to Exchange data, enabling new levels of mobility and productivity for knowledge workers

  • “‘Platinum’ is a major milestone in the technology road map for unified messaging and wireless access, the optimal infrastructure for the convergence of voice and data,”said Eric Lockard, general manager of the Exchange product group at Microsoft.“With its massive scalability and high-performance Web Store, ‘Platinum’ will deliver a platform for unified messaging to companies with from 10 employees to 10 million employees.”

    Windows – Providing the Infrastructure for Unified Communications

    Just as Exchange Server has emerged as the leading platform for unified messaging, Microsoft Windows operating system products have become the leading platform for open, unified communications. Windows NT Server includes support for telephony services, remote access, routing and virtual private networking. Microsoft is advancing the platform with Windows 2000, which will include quality-of-service enhancements, the Active Directory TM directory service and the Microsoft Management Console for integrated e-mail, voicemail and network system management. Microsoft’s unified messaging strategy encompasses wireless access and the full range of devices powered by the Windows CE operating system, intelligently linking these devices both online and wirelessly to Exchange Server e-mail and voicemail. This extends the power of the PC to mobile professionals and knowledge workers regardless of location or device used.

    Microsoft Exchange Platform Embraced by Industry Leaders

    Companies such as Lucent Technologies and Active Voice Corp. have already chosen the Microsoft platform for their unified messaging solutions, and others, including Nortel Networks, are announcing their support for it today. (More information on the companies that are developing solutions built on or connecting to Exchange is available at http://www.microsoft.com/Exchange/techinfo/umh_r.htm .)

    “Lucent chose to develop Unified Messenger on Microsoft Exchange Server because it is an optimal platform for enabling unified messaging solutions,”said Vincent Deschamps, general manager for Lucent’s Unified Messaging offer.“Lucent’s Unified Messenger customers worldwide have experienced measurable increases in productivity, while lowering their total cost of ownership. We are excited to continue to work closely with Microsoft on its ‘Platinum’ release, which will further extend the benefits of Lucent’s Unified Messenger for knowledge workers around the globe.”

    A recent study by the Radicati Group confirmed that Exchange-based unified messaging lowers TCO while increasing productivity. The study found that knowledge worker productivity improved by 30 minutes per day and companies realized a 70 percent savings in administration and support costs when using an Exchange-based unified messaging solution.

    Microsoft supports both commonly used architectures for unified messaging, the integrated model where separate servers are merged at the client, and the Exchange Server-based unified model that combines all voice and data management on one server with a single point of directory and administration.

    “Today, Nortel Networks is announcing that we will be extending CallPilot’s leading multimedia messaging capabilities to support the Microsoft architecture for unified messaging, based on the single store, directory and point of administration of Exchange Server,”said John Myers, vice president and general manager of Nortel’s Messaging Business.“The combination of Exchange and CallPilot provides an important step on the path toward unified networks, which will enable our customers to bring their voice and data worlds together.”

    Unified messaging is a technology with global reach, and numerous companies are delivering solutions built on Exchange to customers worldwide.”We are extremely pleased with

    our decision to build Unity from the ground up to take full advantage of Exchange as a unified messaging platform,“said Frank J. Costa, CEO and president of Active Voice.”This has allowed us to deliver an enterprise-caliber, world-class product that led directly to new business with Siemens, NEC and others. Together, these partners account for 26 percent of all new customer-premise telephone lines installed worldwide. More and more people will recognize the value of fully unified messaging as these companies deliver Unity to their Exchange customers around the globe.“

    About Microsoft

    Founded in 1975, Microsoft (Nasdaq“MSFT”) is the worldwide leader in software for personal computers. The company offers a wide range of products and services for business and personal use, each designed with the mission of making it easier and more enjoyable for people to take advantage of the full power of personal computing every day.

    Microsoft, Windows NT, Windows and Active Directory are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

    Other product and company names herein may be trademarks of their respective owners.

    Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages.


    VoIP vendors get both messages | killexams.com real questions and Pass4sure dumps

    In this Clear Choice Test we evaluated the latest unified messaging packages from IP telephony vendors Avaya, Cisco, Nortel and Siemens Communications. A subsequent test is planned of stand-alone and third-party unified messaging offerings.

    Unified messaging isn't a new concept, but IP telephony vendors are spicing up their unified messaging offers with advanced user interfaces and more accurate voice recognition and text-to-speech technologies.

    In typical installations, the unified messaging system is a software add-on to a PBX system that works with it to provide efficient, consolidated, "hands-free" access to voice mail and e-mail via any phone device, located anywhere. In most cases, the unified messaging system handles the voice mail directly from the PBX and provides the processing necessary to integrate the voice mail and e-mail via a LAN connection to the e-mail server.

    In this Clear Choice Test we evaluated the latest unified messaging packages from IP telephony vendors Avaya, Cisco, Nortel and Siemens Communications . A subsequent test is planned of stand-alone and third-party unified messaging offerings.

    Avaya topped the competition because of its well-done Web interface to unified e-mail and voice mail, superior voice-recognition interface, and outstanding TTS accuracy and performance.

    Siemens placed second, with its major strengths being exceptional administrative access to the unified messaging environment, a very good Web interface to unified e-mail and voice mail, and tailorable voice recognition options.

    Cisco boasts exceptional survivability options and added voice mail security . There were some missing pieces, though, such as no Web interface to unified voice mail and e-mail, and no voice-recognition access to e-mail.

    Nortel's strengths included broad language support and tailorable voice recognition. Architecturally its unified messaging only works with Nortel PBXs. Nortel's TTS readout (what you hear as the unified messaging system is reading your e-mail to you) was poor, comparatively speaking, and a proprietary voice mail-encoding format complicates matters by requiring that a Nortel-specific player be installed on your laptop to play the message.

    All packages tested comprised one or more servers, client software and the underlying telephony infrastructure to fully exercise the unified messaging features specified in our test plans (see "How we did it" ).

    For consistency, we standardized on Microsoft's Exchange e-mail message store and the Outlook e-mail client. Each vendor provided an Exchange server (2000 or 2003) and any necessary Outlook client plug-ins.

    We found that, for the four products we tested, an estimated 80% of the e-mail/in-box-based unified messaging features and user interface are effectively the same. The real action lies in new unified messaging interfaces, which promise simpler access and greater user productivity. Our test focused on all supported interfaces, including the classical e-mail in-box-based access, Web-based interfaces and the next generation of telephone user interface (TUI). Our test went beyond typical TUI evaluations in that we attempted to do it all by voice interaction, where the user could maneuver through the unified messaging system entirely "hands free" - ideally via a clean "natural-language" flow, where the system would read out e-mails accurately and in the appropriate language.

    In general, the Outlook Inbox provides the highest level of functionality for unified messaging across the products tested. Additionally, the Web Outlook interface, which is not supported by all the vendors, enables quick access from anywhere, anytime. However, this Web-enabled view provides much less direct access to the messaging environment.

    Avaya MMS and UCC

    Avaya's Modular Messaging System (MMS) includes all the features we sought except voice recognition, which comes from the Unified Communications Center (UCC).

    Avaya provides what we consider the best Web interface, similar in many respects to Microsoft's Outlook Web Access. It is clean and easy to use, and is a viable alternative to processing voice mail and e-mail via the Outlook in-box. A small but noteworthy shortcoming is that there is no direct interaction with telephone dialing. You can't directly place a return phone call to, say, a voice mail source from the Outlook interface; you must go to an associated phone and dial a code to place a return call. We found that Cisco and Siemens were similarly limited.

    Avaya's voice recognition - based on Nuance 8.5, a third-party speech-recognition software engine from Nuance Communications - is superb in terms of the natural-language flow of the interface. The system is built around some 40 fixed phrases. It is not readily extensible or user trainable, but we found it adequate for general-purpose, speaker-independent access to the full range of voice mail and e-mail functions. A nice touch is that the user can say "help" at any point and get useful and practical guidance on how to proceed.

    Avaya's TTS - based on Speechify 2.1.3, a third-party TTS software engine from Scansoft - also did the best job delivering TTS, and achieved perfect scores in four out of seven test messages. A perfect score means every word in the message was correctly identified and spoken. And the correct foreign language was applied automatically in all cases, based on an analysis of the text in the body of the e-mail message. Avaya's standard TTS package includes 11 foreign languages, nine of which can be active at a time.

    In the Avaya configuration, voice mail messages were stored on the Exchange server. Voice mail could alternately have been stored on an Avaya Linux-based voice mail server, which can be deployed redundantly. It's also possible to have the Avaya server back up the Exchange server, so voice mails are still accepted and saved if the Exchange server is unavailable.

    Configuration-wise, Avaya's package works with many third-party PBXs, including those from Cisco, Mitel, Siemens and NEC. Additionally, Avaya says its unified messaging system will connect with Nortel, Cisco and Siemens PBXs via Q.Sig over a T-1 by this summer. Avaya's MMS and UCC connect separately to the underlying PBX, but many connectivity options are supported, ranging from analog trunks to T-1s with PRI signaling to the more advanced Q.Sig interface.

    There is good flexibility in terms of voice mail vocoding settings, including G.711 and Microsoft's GSM 6.10. Scalability is adequate. Up to 69 concurrent unified messaging sessions, supporting several hundred or thousand users, are supported per Avaya server, and the system can expand to up to 10 servers. Avaya does not offer an integrated fax server feature with its unified messaging package.

    Siemens Xpressions

    Siemens can store voice mail on its HiPath Xpressions server or directly on the user's Exchange e-mail server. With the Siemens software running on Windows 2003 servers (recommended; Windows 2000 also supported), redundancy can be achieved via Microsoft's server clustering.

    Like Avaya, Siemens offers a nice Web interface for access to all unified messages. However, Avaya's was a tad easier to maneuver. Siemens' Outlook interface offered a little more flexibility than the others in some respects. For example, Siemens lets the user deposit voice mails into either of two Outlook folders, and then retain full access, including via voice recognition, to messages in either folder. With the other packages, full access was generally supported to voice mails in just one folder.

    However, as with Avaya, the user cannot launch phone calls directly from the Outlook interface. Siemens says this can be accomplished via a separate computer telephony integration application it offers, called SimplyPhone.

    Siemens' voice-recognition component we tested was still in late beta. It is scheduled to be added to a maintenance release of Siemens' unified messaging package this summer. The third-party speech-recognition software engine, SpeechWorks Version 3 from SpeechWorks International, requires its own server. We thought the voice recognition was particularly well done. An extensive vocabulary of terms is supported and, with assistance from Siemens technical support, the vocabulary can be extended.

    While Siemens also gets its TTS capabilities from Speechify, it only uses Version 3.02. The shortcoming with this earlier version is that only German and English are supported, one at a time, set system-wide. The unified messaging package cannot automatically detect and apply different languages based on the text body of e-mails. Siemens says language support will be expanded in the next release.

    The HiPath Xpressions package runs over 14 other vendors' PBXs, including many European companies (Ericsson, Alcatel, Philips and Ascom). Connectivity is ISDN PRI in almost all cases. Scalability of Siemens' package is configuration dependent. With sufficient Windows server resources, up to 255 concurrent ports are supported. However, there can be only a single voice mail message store.

    A fax server is integral with the Siemens package; it is separately license-enabled and adds $40 per seat to the total package price.

    Cisco Unity and Personal Assistant

    Cisco's Unity Enterprise unified messaging package gets its strength from its voice recognition and high-availability features delivered as separate components.

    Voice recognition is delivered via Cisco's Personal Assistant software - driven also by Scansoft's Nuance engine, which requires its own server. The Personal Assistant voice-recognition functions were well integrated - but support only voice mail access. Cisco does not support voice-recognition access to e-mail, and cannot deliver the same hands-free maneuvering through e-mail and selective playout via TTS that competitors can. The Unity package also includes Scansoft's RealSpeak TTS software engine, which performed nearly as well as Avaya's TTS, but did not achieve any perfect scores in our test e-mail messages.

    Cisco does not offer a Web interface to unified voice mail and e-mail.

    Despite these competitive shortcomings, Cisco deserves recognition for a couple of nice interface touches. One is the Outlook embedded player: Only Cisco offered single-button playback of voice mail attachments directly from the Outlook interface. The others required a couple of steps to identify, select, open and playback a selected voice mail message. Also, Cisco did some nice engineering so that you can accelerate the playback of a lengthy voice mail while the content remains perfectly understandable. Nortel also offers a "speed-up option" from the Outlook player, but the playback quality isn't nearly as good as Cisco's. (Note that this is not fast-forward, which skims over content, and which all of the vendors that we tested support. When you fast forward, you typically don't hear anything as you move through the message, when you "speed-up" you hear the message - only faster.) Also, all of the vendors support some manner of "speed-up" via the audio, or TUI, access to voice mail.

    Cisco gets high marks for configuration and architecture, thanks in large part to its high-availability and survivability options. One, called Unity Message Repository, provides voice mail backup to the Exchange message store. Another is a disaster-recovery software utility, called DIRT, that comes free with Unity.

    Adding to its configuration appeal is that Cisco's Unity package runs with 17 other vendors' PBXs. The linkages are quite diverse, and include a specialized Cisco gateway that converts Session Initiation Protocol call control on the Cisco side to and from the protocol of the other PBX.

    Cisco's scalability is achieved via clustering of multiple servers. Generally, the per-server concurrent-port capacity is based on the power of the servers you run it on. Cisco says that up to 7,500 users (seats) can be serviced by a single Unity server. Cisco offers the broadest range of settings with regards to voice vocoders, in terms of storage space and bandwidth consumption.

    Cisco also gets high marks for its secure voice mail support. If a voice mail is marked secure in Cisco's Unity system, it only can be played from a system phone, and not via the Outlook player. Also, secure voice mail can't be copied or forwarded.

    Cisco also offers an add-on fax server but at $25,000, it is too expensive for all but the largest, fax-intensive companies.

    Nortel CallPilot

    Nortel's CallPilot unified messaging package is useful and rich, but it only works with Nortel phone systems, which is a major disadvantage. That, and the fact that only Nortel employs a proprietary voice mail-encoding scheme - so voice mail has to be played out via Nortel's player application, are two reasons we rated the CallPilot package below average in the configuration and architecture category.

    Despite those limitations, we generally laud the Nortel package. For example, only Nortel lets users directly place phone calls from the unified Outlook interface. The user can select a recent voice mail, hit the one-touch recall, and the phone system will automatically place a call to the voice mail source, connecting to whatever phone device the user has associated with his laptop.



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