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920-326 - Symposium Contact Center Portfolio - Dump Information

Vendor : Nortel
Exam Code : 920-326
Exam Name : Symposium Contact Center Portfolio
Questions and Answers : 73 Q & A
Updated On : December 18, 2018
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920-326 Questions and Answers

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920-326 Symposium Contact Center Portfolio

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920-326 exam Dumps Source : Symposium Contact Center Portfolio

Test Code : 920-326
Test Name : Symposium Contact Center Portfolio
Vendor Name : Nortel
Q&A : 73 Real Questions

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Nortel Nortel Symposium Contact Center

Avaya's Nortel bid: Which products will live to tell the tale merger? | killexams.com Real Questions and Pass4sure dumps

even though it's a long way too early to know what will ensue, Nortel customers may still birth brooding about which product strains Avaya will shut down if it efficiently acquires the commercial enterprise assets after the Nortel bankruptcy.

Avaya's $475 million stalking-horse bid for Nortel's commercial enterprise company isn't a completed deal. bankruptcy laws require a 60-day length where different bidders can are trying to more advantageous Avaya's offer. rivals like Siemens might lift the bidding, if only to force Avaya to pay full cost for Nortel's big unified communications customer base.

irrespective of the result, Nortel consumers are left wondering about what product traces Avaya will preserve. Is Nortel's Symposium name core Server (SCCS) safe? and the way will Nortel's technology integrate with the brand new owner?

Avaya will must birth streamlining product portfolios almost immediately, in accordance Ronald Gruia, foremost analyst with Frost & Sullivan. for instance, the mixed business may have 25 desktop phones in its catalog, he stated.

The consolidation of items may take years, Gruia talked about, as a result of Avaya stands to inherit from bankrupt Nortel long-time period contracts and consumers with rollout roadmaps that lengthen 4 or five years ahead.

the primary product lines more likely to be eradicated or merged can be pure application performs like Nortel's CallPilot unified messaging device, which merges voicemail, fax and electronic mail performance onto the computer and duplicates functionality found in Avaya products like integrated Messaging seasoned.

"utility's simpler to knock off," Gruia said. "You preserve retaining them for a bit bit but delivery providing incentives emigrate out of it, and if you make it compelling enough, americans will do it."

Victor Bohnert, government director of the international Nortel Networks clients affiliation (INNUA), mentioned the group has high hopes of getting a seat on the desk to check just what is stored round for the future and the way lengthy quite a few product traces destined for the dustbin should be given for end-of-life after the Nortel chapter is put at the back of them.

"The Nortel know-how may be relocating ahead. there may be nevertheless a lot to determine over the subsequent 60 days, and after that bid closes in 60 days, it's when we are going to be aware of where we're going ahead," Bohnert talked about. "It wouldn't shock me if they got here up with a roadmap that took the top-quality options from each of their technologies."

Todd Abbott, Avaya's senior vice president of international box operations, talked about the business could not focus on future product roadmaps pending regulatory overview, however he advised Nortel purchasers to make deciding to buy decisions in response to the know-how, now not concerns about whether Avaya would discontinue the road.

"Avaya's goal is to consolidate the belongings of an organization it's got very decent expertise and a very good companion base – to combine it right into a single entity with Avaya," Abbott stated.

however he referred to that Avaya's focal point on Session Initiation Protocol (SIP) should still make that consolidation effortless for former Nortel consumers if they do come to a decision to switch over after a successful Avaya Nortel bid. He noted the business's new air of mystery architecture is designed to interoperate with other vendors' items, so any Nortel investments made these days may still work with future Avaya investments.

"as a result of the announcement of our new charisma structure – a SIP-based mostly structure -- the fantastic thing about that architecture is if you're a Nortel customer these days ... [that] is rarely attracted to a rip-and-exchange method, aura will enable [you] to proceed to installation and combine any Nortel investment that you make these days or day after today," Abbott referred to.

Even with air of mystery's SIP integration, notwithstanding, Avaya will discover it difficult to move Nortel purchasers onto their personal structures. Some Nortel product strains might be hard to kill.

Nortel's Symposium name center Server (SCCS), for example, powers numerous call centers at organizations that would be wary of deploying a brand new know-how when their SCCS investments are supposed to final years.

"despite the fact that you want them to ultimately move over to Avaya's [products], you have to be careful no longer to kill that off too soon," Gruia observed.

He added that Nortel has negotiated some sweet tax incentives with definite governments that could be challenging for Avaya to stroll faraway from. as an instance, Nortel receives a large tax break from the Irish govt for constructing the SCCS in that nation.

"It makes sense to maintain promoting that for that incentive," he pointed out.

word: this article turned into corrected to reference Nortel Symposium name core Server (SCCS) being developed in eire.


Nortel Transforms client Care With New Contact core solutions for organizations | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

company tactics mix with Communications to boost revenue, lower prices and increase client pride

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of recent contact core products and services arming brand new companies with probably the most advanced capabilities attainable. Heading up the new offering is Contact center 7.0 followed with the aid of enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and introduced functionality to the business's Agile communication environment (ACE) platform.

enormously resilient and redundant, Contact middle 7.0 is a native SIP-based mostly answer with tightly integrated unified communications (UC) capabilities and hundreds of recent aspects, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed accomplice, Nortel is recognized for demonstrating the maximum level of competency and abilities in designing, integrating, and helping Microsoft applied sciences.

"Nortel is doing imaginative issues within the consumer contact market and their method for making it elementary to mix purposes with enterprise methods is right on the mark," mentioned Steve Lemak, vp of IT, excelleRx, a Nortel contact core consumer and provider of remedy management for the hospice market. "They bear in mind what needs to be completed to assist companies like ours cut back costs and speed our capacity to more advantageous serve our valued clientele."

"These announcements underscore Nortel's focus on supplying superior customer care solutions that no longer simplest simplify company system and utility integration but also highlight Nortel's continued commitment to deliver cutting edge capabilities to our clients," stated Ravi Chauhan, ordinary supervisor, Communications Enabled enterprise solutions, Nortel.

Key points of Contact center 7.0 encompass:

- Open Interfaces - moreover the openness delivered via SIP, Contact core 7.0 gives open application Programming Interfaces the use of a capabilities Oriented structure (SOA), which enables integration of the contact middle into an organization's business purposes and procedures. With internet provider interfaces for queuing, desktop Telephony Integration (CTI), and database integration, a enterprise can automate workflow between entrance and lower back workplace functions to eliminate tedious guide methods.

- UC within the Contact middle - With Contact center 7.0 and Microsoft OCS integration, it is easy for valued clientele to interact with a business the use of a lot of modes of communication. This unique integration offers a single, unified agent computing device interface for inbound/outbound voice, electronic mail, web chat, and fast messaging. for instance, Contact center 7.0 can intelligently route client contacts to obtainable brokers the usage of SIP-based mostly presence. brokers can additionally use presence to quickly check which of their consultants is available to help with a customer request, enabling first contact decision.

- Predictive Outbound Dialing - usually provided as a separate application, Nortel has completely integrated this technology inside Contact center 7.0 to enrich the effectivity of agents via allowing the gadget to intelligently predict when an agent will become available and place an outbound name to coincide with their availability. And, since it is built-in with Contact core 7.0, reporting and management are seamless.

- service creation atmosphere (SCE) - Contact center 7.0 also features a graphical 'drag and drop' tool that takes the determine of contact center and self-service workflow introduction. With SCE, the workflow orchestration between diverse functions is simplified the usage of open, internet services interfaces, which reduces the charge and speed of deployment. Nortel estimates use of this device to be 5 instances quicker than ordinary workflow advent methods.

- functions - Contact middle 7.0 answer is complemented via an more desirable set of latest functions spanning all features of contact core operations. These include: Consulting and Design; construction and Customization; Implementation and Integration; manage and preservation; and Optimization services.

For greater particulars, talk over with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

in addition to the Contact middle 7.0 solution, Nortel is also making advancements to its ICP offering with feature Pack 1. Enhancements encompass outbound detection for discerning between a person and an answering computer; co-house of the Nuance speech server, removing the want for a separate server; and extension of SIP CTI interworking to aid Avaya AES.

"To call a new product subsequent-gen has become cliche, but Nortel has actually put its Interactive Communications Portal in a class by itself when it comes to innovative design, openness, interoperability specifications aid and ease-of-use," mentioned Joe Outlaw, essential contact center analyst, Frost & Sullivan. "long-time market leader Nortel demonstrates with ICP, it is committed to bringing leading options to the market."

Nortel additionally continues to pursue an open software environment including right here functionality as part of ACE free up 1.2:

- elevated support of Microsoft OCS 2007 for stronger presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime client 8.0.1 for click on to convention and improved presence capabilities;

- And, functions for application customization, prototyping, and customized application building.

"further and further businesses are discovering that having the means to automate functions and techniques, whereas having distinctive channels of conversation attainable, can enrich efficiencies, reduce operating charges, and construct customer loyalty," mentioned Joel Hackney, president, enterprise solutions, Nortel. "UC-enablement is clearly the course forward and we've provided a simple roadway for our clients to attain this goal."

With Nortel contact centers managing more than 200 million calls a day, the business offers the broadest software portfolio, including contact center, self-carrier, superior speech, and group of workers optimization options. It additionally adheres to an open, vendor-agnostic approach that allows for for primary integration of the UC journey across functions and gadgets complemented by using a rich capabilities practice that may customise solutions in keeping with a consumer's unique company wants.

About Nortel

Nortel is a diagnosed chief in providing communications capabilities that make the promise of company Made essential a reality for our purchasers. Our subsequent-era technologies, for each service company and commercial enterprise networks, help multimedia and enterprise-essential purposes. Nortel's applied sciences are designed to help dispose of today's barriers to efficiency, velocity and performance by means of simplifying networks and connecting people to the tips they need, after they need it. Nortel does business in additional than a hundred and fifty international locations all over. For more suggestions, visit Nortel on the web at www.nortel.com. For the latest Nortel news, consult with www.nortel.com/information.

definite statements during this press free up may also include phrases equivalent to "may", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "aims", "envisions", "seeks" and different identical language and are regarded ahead-looking statements or guidance below relevant securities law. These statements are in keeping with Nortel's current expectations, estimates, forecasts and projections about the operating ambiance, economies and markets in which Nortel operates. These statements are area to crucial assumptions, hazards and uncertainties, which can be difficult to predict and the specific outcome may well be materially diverse from these pondered in forward-searching statements. For more information with admire to certain of these and other factors, see Nortel's Annual record on Form10-okay, Quarterly studies on form 10-Q and different securities filings with the SEC. until otherwise required through relevant securities laws, Nortel disclaims any intention or duty to update or revise any forward-searching statements, no matter if on account of new tips, future movements or in any other case.

(1)Nortel, the Nortel brand and the Globemark are emblems of Nortel Networks.

Use of the phrases "associate" and "partnership" does not indicate a prison partnership between Nortel and any other party.


Nortel Selects Witness methods For more advantageous Contact middle Capabilities; solution provides Recording, Monitoring Capabilities to improve client Loyalty | killexams.com Real Questions and Pass4sure dumps

TORONTO--(business WIRE)--Sept. 20, 2005--Nortel (NYSE:NT)(TSX:NT) has teamed with Witness methods (Nasdaq:WITS) to convey more suitable capabilities to Nortel's award-successful Contact center solution. the brand new suite of features is designed to force competitive knowledge by using presenting quicker, more effective responses to consumer wants.

"The strategic OEM relationship between Nortel and Witness programs blends main contact core communications technologies with superior contact recording and first-class monitoring items to create an built-in solution providing world-class performance optimization capabilities," mentioned Blair gratifying, president and major analyst, COMMfusion, a market research firm.

"The potential to infuse contact centers with a new depth of client expertise that makes every interaction as meaningful and productive as feasible is a magnificent tool for driving competitive potential," said Malcolm Collins, president, enterprise Networks, Nortel. "The Nortel and Witness techniques relationship offers more suitable alternative for our valued clientele, allowing them to install multimedia, SIP-based mostly contact core capabilities in spite of even if they have got deployed an IP, average telephony or hybrid infrastructure."

the new Nortel Contact Recording and Nortel high-quality Monitoring suite jointly developed with Witness systems permits extra assistance to be captured for every customer. the new suite can be deployed independently or with the Nortel Contact center solution (http://products.nortel.com/go/product_content.jsp?parId=0&segId=0&cat identification=-9190&prod_id=9381&locale=en-US), (as a result of its size, this URL could need to be copied/pasted into your information superhighway browser's handle field. eliminate the added space if one exists.) and provides recording and archiving of all calls to assist shoppers with regulatory compliance. here is in particular crucial in the economic sector, for example, to instantly verify that trades and transactions were carried out properly. additional, monitoring the interactions of all brokers helps establish areas for improvement that may also be highlighted in employee training.

the new suite is designed to reduce charges and drive differentiation by using client interactions to maximise profits, increase client loyalty, and obtain effective intelligence and competitive insight. the relationship is additionally expected to enable Nortel to leverage Witness methods' journey and proven fine monitoring and IP recording technologies.

"We're very joyful to be working intently with Nortel," said Dave Gould, chief govt officer, Witness techniques. "Their self belief in picking out us for this strategic relationship is powerful validation of our expertise and market management within the pleasing world of VoIP."

"Our collectively developed, utility-handiest solution with Nortel provides forward-considering companies a powerful aggregate to increase the performance of their client carrier," Gould observed. "The providing is greater efficient, much less costly to hold, and presents a single element of administration - all of which cause a decrease complete cost of possession. It enables for a phased evolution from average telephony to superior IP capabilities that protect a corporation's investment."

About Witness programs

Witness methods (Nasdaq:WITS) is a leading international company of workforce optimization utility and features. The company's options - which play a strategic role in the client interaction facilities of international 2000 and small- and medium-sized organizations (SMBs) international - are also deployed in IP Telephony and lower back workplace environments, and right through the extended business, together with branch workplaces. Witness systems' utility is constructed from first-rate monitoring, compliance, high-extent and IP Telephony recording solutions, as well as staff administration, actionable getting to know and performance administration applications. The company's options enable corporations to optimize their individuals, techniques and technology all through the enterprise. Witness programs' shoppers advantage from an built-in company consulting, implementation and practising methodology that helps a speedy deployment, enabling them to pressure earnings, in the reduction of operational prices, and achieve improved consumer retention and loyalty. For more information about Witness techniques, seek advice from www.witness.com.

About Nortel

Nortel is a diagnosed leader in delivering communications capabilities that increase the human adventure, ignite and vigor world commerce, and secure and give protection to the realm's most crucial tips. Serving each carrier provider and business valued clientele, Nortel offers innovative technology options encompassing conclusion-to-end broadband, Voice over IP, multimedia capabilities and applications, and instant broadband designed to help individuals clear up the realm's most reliable challenges. Nortel does business in additional than a hundred and fifty nations. For more tips, discuss with Nortel on the web at www.nortel.com. For the newest Nortel news, visit www.nortel.com/news.

definite advice blanketed during this press liberate is ahead-looking and is area to important risks and uncertainties. The outcomes or movements estimated in these statements may vary materially from genuine outcomes or hobbies.

elements which could trigger effects or activities to differ from current expectations include, among different issues: the outcome of regulatory and crook investigations and civil litigation movements regarding Nortel's restatements and the influence any ensuing criminal judgments, settlements, penalties and charges could have on Nortel's results of operations, financial situation and liquidity, and any related knowledge dilution of Nortel's standard shares; the findings of Nortel's impartial evaluation and implementation of recommended remedial measures; the effect of the independent review with respect to revenues for specific recognized transactions, which assessment could have a particular emphasis on the underlying behavior that led to the initial consciousness of these revenues; the restatement or revisions of Nortel's previously introduced or filed monetary effects and ensuing poor publicity; the existence of fabric weaknesses in Nortel's inner manage over financial reporting and the conclusion of Nortel's management and impartial auditor that Nortel's inside control over financial reporting is ineffective, which may proceed to have an effect on Nortel's capacity to file its results of operations and financial situation precisely and in a timely manner; the have an impact on of Nortel's and NNL's failure to well timed file their economic statements and related periodic studies, together with Nortel's lack of ability to entry its shelf registration commentary filed with the USA Securities and trade commission (SEC); ongoing SEC stories, which may result in alterations to Nortel's and NNL's public filings; the affect of administration changes, together with the termination for cause of Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring activities, together with the work plan announced on August 19, 2004 as up-to-date on September 30, 2004 and December 14, 2004, together with the expertise for larger specific charges to be incurred in connection with restructuring actions in comparison to the estimated fees of such moves;

cautious or decreased spending with the aid of Nortel's customers; expanded consolidation among Nortel's customers and the lack of shoppers in certain markets; fluctuations in Nortel's operating effects and prevalent business, economic and market conditions and boom charges; fluctuations in Nortel's cash move, level of mind-blowing debt and current debt rankings; Nortel's monitoring of the capital markets for opportunities to increase its capital constitution and monetary flexibility; Nortel's means to recruit and maintain qualified personnel; the use of cash collateral to guide Nortel's usual direction enterprise activities; the dependence on Nortel's subsidiaries for funding; the affect of Nortel's described benefit plans and deferred tax property on outcomes of operations and Nortel's money circulate; the antagonistic decision of class movements, litigation in the ordinary path of company, intellectual property disputes and an identical matters; Nortel's dependence on new product construction and its capability to predict market demand for particular items; Nortel's means to integrate the operations and applied sciences of got businesses in a superior method; the have an effect on of speedy technological and market alternate; the have an impact on of expense and product competition; barriers to overseas boom and world economic circumstances, exceptionally in emerging markets and including interest price and currency change price fluctuations; the have an impact on of rationalization and consolidation in the telecommunications industry; changes in legislation of the internet; the have an effect on of the credit hazards of Nortel's valued clientele and the affect of customer financing and commitments; stock market volatility commonly and because of acceleration of the agreement date of Nortel's forward buy contracts; negative tendencies linked to Nortel's deliver contracts and contract manufacturing agreements, together with on account of the usage of a sole enterprise for a key element of definite optical networks solutions; the affect of Nortel's supply and outsourcing contracts that include delivery and installing provisions, which, if no longer met, may outcome within the price of large penalties or liquidated damages; any undetected product defects, blunders or disasters; and the future success of Nortel's strategic alliances.

For additional information with respect to certain of these and different factors, see the most contemporary Annual file on kind 10-ok and Quarterly report on kind 10-Q filed through Nortel with the SEC. until in any other case required through relevant securities laws, Nortel disclaims any intention or responsibility to replace or revise any ahead-searching statements, even if as a result of new suggestions, future pursuits or in any other case.

Nortel, the Nortel logo and the Globemark are emblems of Nortel Networks.


920-326 Symposium Contact Center Portfolio

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920-326 exam Dumps Source : Symposium Contact Center Portfolio

Test Code : 920-326
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Symposium Contact Center Portfolio

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The Ritz-Carlton Leadership Center To Hold Customer Experience Symposium | killexams.com real questions and Pass4sure dumps

BETHESDA, Md., April 3, 2018 /PRNewswire/ -- Culture that fosters an exceptional customer experience is what sustains brand loyalty. The Ritz-Carlton Leadership Center leverages the processes of The Ritz-Carlton to deliver client services which innovate culture, drive engagement, and elevate customer experience. Its methodology is rooted in the Gold Standards and systems that have won the brand two Malcolm Baldrige Awards and a #1 J.D. Power ranking in its category.

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Ritz-Carlton Leadership Center Advisor Jennifer Blackmon engages with attendees at the 2017 Customer Experience Symposium.

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On May 15th, The Leadership Center will host its Customer Experience Symposium, bringing experts and brand leaders to The Ritz-Carlton, Tysons Corner. The symposium offers a day of enlightening speakers, with discussion topics including culture design for customer experience excellence and effective apology creation. Attendees will also enjoy interactive activities, engaging with an Executive Panel, and a reception.    

"The Ritz-Carlton continues to set the benchmark for customer experience. Symposium attendees will learn about our best practices and be inspired to begin their own journeys," said Antonia Hock, Vice President, The Ritz-Carlton Leadership Center.

To register, please call 301.547.4806 or visit the webpage.

About The Ritz-Carlton Hotel Company, LLCThe Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, MD., part of Marriott International, Inc., currently operates more than 90 hotels and 40 residential properties in more than 30 countries and territories. The Ritz-Carlton is proud to participate in the industry's award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at members.marriott.com for instant elite status matching and unlimited points transfer. For more information or reservations, visit the company web site at www.ritzcarlton.com, for the latest company updates, visit news.ritzcarlton.com and to join the live conversation, use #RCMemories and follow along on Facebook, Twitter, and Instagram. The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (MAR).

About Marriott InternationalMarriott International, Inc. (MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,500 properties in 30 leading hotel brands spanning 127 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards®, which includes The Ritz-Carlton Rewards®, and Starwood Preferred Guest®. For more information, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com. In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

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Carousel Industries’ Always On Technology Symposium Will Focus on… | killexams.com real questions and Pass4sure dumps

Carousel Industries’ Always On Technology Symposium Will Focus on Helping Technology-Driven Leaders Achieve Success in IT and Business

EXETER, R.I. (PRWEB) October 24, 2018

Carousel Industries today announced its 2018 Always On Technology Symposium, which takes place Thursday, November 8 at the Seaport Hotel in Boston. The fourth annual Always On Technology Symposium (AOTS) is a one-day event designed to help CIOs, CTOs, and other IT leaders better educate their business and operations counterparts about existing and imminent trends, so the organization can hear about them from IT first.

This year’s theme—success—is focused on educating, informing, and inspiring attendees in ways that will help them and their organizations achieve greater levels of success. Through inspirational keynotes, a facilitated panel discussion, interactive breakout sessions, and networking opportunities, AOTS attendees will learn ways by which success criteria can be defined for a given technology.“With an agenda full of high-impact presentations delivered by leaders from successful enterprises like Cisco and Avaya, the event will inspire attendees to influence and lead their organization to achieve high levels of success with their people, processes, and technology,” said Jason Viera, Chief Technology Officer of Carousel Industries. “Moving the event to Boston allows us to support an even larger, more regionally diverse attendee pool and reach more IT leaders to foster deeper conversations and connections. Whether it’s between sessions or during breakout sessions on topics like artificial intelligence, cyber security, hyperconvergence, or the digital workspace, attendees will have ample opportunities to ask questions and engage in lively dialogue with peers and industry experts.”

Hailing from top organizations across the nation, attendees will leave AOTS with the insights, perspectives, and strategies to continue to increase their strategic business value to their organizations. Carousel executives and clients will explore the latest innovations happening in the technology landscape and, more importantly, share prescriptive frameworks for rapidly executing organizational change.

Agenda HighlightsThe event will feature inspirational sessions throughout the day. The morning keynote speaker is Jean Turgeon (JT), VP and Chief Technologist, Avaya. In this role, JT is responsible for driving and delivering the strategy for Software Defined Architecture, evangelizing Avaya’s full portfolio of solutions, and leading digital transformation solutions for various enterprise and midmarket verticals. He also leads initiatives such as AI, IoT, public safety, and is an active participate in blockchain with his global team of solutions architect specialists.Todd Nightingale, Senior Vice President and General Manager, Cisco Meraki, will take the stage as the afternoon keynote. Nightingale has led the expansion of the Meraki team's scope from cloud-managed wireless to cloud-managed networking to cloud-managed IT. In the process, the team has added enterprise mobility management, telephony, and video technology to the platform. In the past, Nightingale has worked in silicon development, academic research groups, network security, software services, and network protocol development. He’s led teams to success and high-growth through complicated transitions and difficult turnarounds.

Several high-energy sessions will be held, including Fast Five—a whirlwind compilation of five, five-minute presentations about some of technology’s most pressing topics. A “Success in Security” panel led by Viera will address issues surrounding qualifying success in this current threat landscape. Joining this panel are Jon Fredrickson, CISO of Blue Cross/Blue Shield of RI; Chris DeCarli, Manager, Security Infrastructure Services, FM Global; Reg Harnish, CEO, Grey Castle, and Joe Pangborn, CIO of US Naval War College.

Additionally, the following breakout sessions are planned:

  • How the Modern Workforce is Driving a Cultural Shift Towards Collaboration with Carousel’s Brian Mahoney, Director of Collaboration Solutions, and Tony McQueen, Senior Director of UC & Collaboration.
  • Next-Generation Meeting Room & Video Collaboration Trends with Carousel’s Brian Fichter, Director of Portfolio Strategy.
  • Strategies for Success in Contact Center Design and Deployment with Paul Berardis, Carousel’s Director of Contact Center Services.
  • Ransomware Defense Strategies with Alec Saffrin, Carousel’s Technical Director of Security.
  • Enforcement and Containment with Segmentation with Josh King, Carousel’s Director of Security Solutions.
  • SD-WAN, Campus Fabrics, and Software-Defined Networks: Emerging Concepts in Next-Gen Network Architectures with Carousel’s John Elliott (CCIE&CCDE), Principal Consultant.
  • Failing to Plan Spells Disaster for Wireless Networks with Carousel’s Chris Williams, SE Manager and ACDX.
  • HyperConverged: The Untold Story with Carousel’s Manuel Henry, Principal Data Center Consultant
  • Throughout the day, attendees can visit the event’s Partner Showcase, where Carousel’s leading technology partners will showcase solutions and services. The day will conclude with a festive after-party during which Cam Neely, former Boston Bruins hockey player and current Bruins president, will meet and greet attendees.

    AOTS is designed for Carousel clients, however the company will reserve a limited number of seats for community members. It is targeted at virtually every segment of executive and mid-level management—from the C-suite to business and IT directors. Carousel clients can register here. Additionally, non-clients interested in being added to the invitation list are asked to please contact Carousel.

    About Always On Technology SymposiumThe Always On Technology Symposium (AOTS) is a one-day event designed to educate, inform, and inspire IT leaders. Event speakers dive deep into mega trends that are impacting how IT is managed and the program draws notable industry experts and panelists who expand upon these areas of opportunities. Created in 2014, the event draws hundreds of CIOs, CTOs, directors, and other IT practitioners from around the world each year.

    About CarouselCarousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks. Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow’s standards. With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions. Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each client. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business.

    Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator, managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally–with three Network Operations Centers.

    Contact Author

    Kelly Santos Carousel Industries4016412237Email > Visit website



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    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
    Exin [40 Certification Exam(s) ]
    ExtremeNetworks [3 Certification Exam(s) ]
    F5-Networks [20 Certification Exam(s) ]
    FCTC [2 Certification Exam(s) ]
    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
    Food [4 Certification Exam(s) ]
    Fortinet [12 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
    FSMTB [1 Certification Exam(s) ]
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    GAQM [9 Certification Exam(s) ]
    Genesys [4 Certification Exam(s) ]
    GIAC [15 Certification Exam(s) ]
    Google [4 Certification Exam(s) ]
    GuidanceSoftware [2 Certification Exam(s) ]
    H3C [1 Certification Exam(s) ]
    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
    Hortonworks [4 Certification Exam(s) ]
    Hospitality [2 Certification Exam(s) ]
    HP [746 Certification Exam(s) ]
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    Hyperion [10 Certification Exam(s) ]
    IAAP [1 Certification Exam(s) ]
    IAHCSMM [1 Certification Exam(s) ]
    IBM [1530 Certification Exam(s) ]
    IBQH [1 Certification Exam(s) ]
    ICAI [1 Certification Exam(s) ]
    ICDL [6 Certification Exam(s) ]
    IEEE [1 Certification Exam(s) ]
    IELTS [1 Certification Exam(s) ]
    IFPUG [1 Certification Exam(s) ]
    IIA [3 Certification Exam(s) ]
    IIBA [2 Certification Exam(s) ]
    IISFA [1 Certification Exam(s) ]
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    IRS [1 Certification Exam(s) ]
    ISA [1 Certification Exam(s) ]
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    ISEB [24 Certification Exam(s) ]
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    Liferay [1 Certification Exam(s) ]
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    Lotus [66 Certification Exam(s) ]
    LPI [24 Certification Exam(s) ]
    LSI [3 Certification Exam(s) ]
    Magento [3 Certification Exam(s) ]
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    McData [3 Certification Exam(s) ]
    Medical [69 Certification Exam(s) ]
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    Mile2 [2 Certification Exam(s) ]
    Military [1 Certification Exam(s) ]
    Misc [1 Certification Exam(s) ]
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    mySQL [4 Certification Exam(s) ]
    NBSTSA [1 Certification Exam(s) ]
    NCEES [2 Certification Exam(s) ]
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    NCLEX [2 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [36 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
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    OMG [10 Certification Exam(s) ]
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    PMI [15 Certification Exam(s) ]
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    Prince2 [6 Certification Exam(s) ]
    PRMIA [1 Certification Exam(s) ]
    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
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    RACC [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [134 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





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    Nortel 920-326 Exam (Symposium Contact Center Portfolio) Detailed Information



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