|Exam Name||:||Nortel Contact Center Rls. 7.0(R) Administration and Scripting|
|Questions and Answers||:||54 Q & A|
|Updated On||:||February 21, 2019|
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920-177 exam Dumps Source : Nortel Contact Center Rls. 7.0(R) Administration and Scripting
Test Code : 920-177
Test Name : Nortel Contact Center Rls. 7.0(R) Administration and Scripting
Vendor Name : Nortel
Q&A : 54 Real Questions
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TSX : NTOTC Bulletin Board : NRTLQ
March 25, 2009 06:00 ET
enterprise tactics blend with Communications to increase income, reduce charges and increase consumer satisfaction
OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a bunch of latest contact middle items and functions arming cutting-edge corporations with essentially the most advanced capabilities accessible. Heading up the brand new offering is Contact center 7.0 followed via enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and brought functionality to the company's Agile verbal exchange atmosphere (ACE) platform.
totally resilient and redundant, Contact middle 7.0 is a native SIP-based answer with tightly built-in unified communications (UC) capabilities and a whole bunch of new facets, together with integration with Microsoft workplace Communications Server (OCS) 2007. As a Microsoft Gold licensed partner, Nortel is recognized for demonstrating the highest level of competency and competencies in designing, integrating, and aiding Microsoft applied sciences.
"Nortel is doing resourceful issues within the client contact market and their strategy for making it primary to blend purposes with business strategies is right on the mark," pointed out Steve Lemak, vp of IT, excelleRx, a Nortel contact core customer and company of remedy management for the hospice market. "They be mindful what needs to be completed to help agencies like ours in the reduction of costs and pace our ability to enhanced serve our customers."
"These bulletins underscore Nortel's focus on offering advanced consumer care options that now not only simplify company manner and utility integration however also spotlight Nortel's persisted dedication to deliver innovative capabilities to our purchasers," noted Ravi Chauhan, widely wide-spread manager, Communications Enabled business solutions, Nortel.
Key aspects of Contact middle 7.0 include:
- Open Interfaces - besides the openness delivered by using SIP, Contact core 7.0 provides open software Programming Interfaces using a services Oriented architecture (SOA), which allows for integration of the contact middle into a corporation's business applications and procedures. With net carrier interfaces for queuing, computer Telephony Integration (CTI), and database integration, a company can automate workflow between entrance and back workplace applications to eliminate tedious guide approaches.
- UC in the Contact middle - With Contact core 7.0 and Microsoft OCS integration, it is convenient for shoppers to interact with a enterprise the use of a number of modes of verbal exchange. This entertaining integration provides a single, unified agent laptop interface for inbound/outbound voice, e-mail, internet chat, and speedy messaging. for instance, Contact core 7.0 can intelligently route customer contacts to available brokers using SIP-based mostly presence. brokers can also use presence to right away verify which of their consultants is accessible to support with a customer request, enabling first contact resolution.
- Predictive Outbound Dialing - usually provided as a separate utility, Nortel has wholly integrated this know-how within Contact middle 7.0 to improve the effectivity of agents by way of enabling the device to intelligently predict when an agent will develop into purchasable and region an outbound name to coincide with their availability. And, because it is integrated with Contact core 7.0, reporting and management are seamless.
- carrier advent ambiance (SCE) - Contact center 7.0 also elements a graphical 'drag and drop' tool that takes the work out of contact center and self-service workflow creation. With SCE, the workflow orchestration between diverse applications is simplified the usage of open, internet services interfaces, which reduces the cost and velocity of deployment. Nortel estimates use of this tool to be 5 times quicker than usual workflow introduction strategies.
- services - Contact center 7.0 solution is complemented by using an superior set of recent features spanning all points of contact center operations. These consist of: Consulting and Design; development and Customization; Implementation and Integration; control and renovation; and Optimization capabilities.
For extra particulars, seek advice from http://www.nortel.com/options/ccvp/collateral/nn124079.pdf
besides the Contact middle 7.0 solution, Nortel is also making advancements to its ICP offering with characteristic Pack 1. Enhancements encompass outbound detection for discerning between an individual and an answering computer; co-residence of the Nuance speech server, casting off the want for a separate server; and extension of SIP CTI interworking to aid Avaya AES.
"To call a brand new product subsequent-gen has become cliche, but Nortel has basically put its Interactive Communications Portal in a class through itself in terms of resourceful design, openness, interoperability requisites aid and ease-of-use," talked about Joe Outlaw, important contact middle analyst, Frost & Sullivan. "lengthy-time market chief Nortel demonstrates with ICP, it's committed to bringing leading solutions to the market."
Nortel also continues to pursue an open utility atmosphere including here functionality as a part of ACE release 1.2:
- extended guide of Microsoft OCS 2007 for more suitable presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;
- Integration with IBM Lotus Sametime customer eight.0.1 for click to conference and more advantageous presence capabilities;
- And, capabilities for utility customization, prototyping, and custom utility construction.
"further and further agencies are discovering that having the skill to automate features and techniques, while having assorted channels of conversation accessible, can increase efficiencies, lessen operating expenses, and construct consumer loyalty," observed Joel Hackney, president, enterprise solutions, Nortel. "UC-enablement is evidently the course forward and now we have supplied a simple roadway for our valued clientele to attain this purpose."
With Nortel contact centers managing greater than 200 million calls a day, the company offers the broadest application portfolio, together with contact center, self-service, advanced speech, and workforce optimization options. It additionally adheres to an open, dealer-agnostic approach that allows for essential integration of the UC event across applications and instruments complemented by means of a wealthy functions observe that can personalize options in keeping with a customer's wonderful business wants.
Nortel is a recognized leader in providing communications capabilities that make the promise of company Made primary a reality for our consumers. Our next-generation applied sciences, for both service provider and commercial enterprise networks, guide multimedia and company-crucial purposes. Nortel's technologies are designed to aid dispose of ultra-modern obstacles to efficiency, pace and performance via simplifying networks and connecting people to the guidance they need, after they want it. Nortel does enterprise in additional than a hundred and fifty countries around the world. For extra tips, talk over with Nortel on the web at www.nortel.com. For the newest Nortel news, consult with www.nortel.com/news.
certain statements during this press release may additionally comprise words akin to "may", "expects", "might also", "anticipates", "believes", "intends", "estimates", "ambitions", "envisions", "seeks" and different identical language and are considered forward-looking statements or tips beneath relevant securities law. These statements are in accordance with Nortel's current expectations, estimates, forecasts and projections in regards to the working environment, economies and markets during which Nortel operates. These statements are discipline to crucial assumptions, dangers and uncertainties, which can be tricky to predict and the exact result can be materially distinctive from these reflected in forward-looking statements. For additional information with appreciate to definite of these and different elements, see Nortel's Annual report on Form10-okay, Quarterly reviews on kind 10-Q and other securities filings with the SEC. unless in any other case required by means of applicable securities laws, Nortel disclaims any intention or obligation to replace or revise any ahead-looking statements, even if as a result of new assistance, future events or in any other case.
(1)Nortel, the Nortel emblem and the Globemark are logos of Nortel Networks.
Use of the terms "accomplice" and "partnership" does not indicate a criminal partnership between Nortel and some other birthday celebration.
As outlined in a old tip, groups are enforcing IP telephony extra often on their statistics infrastructures. The extended deployment has created a necessity for licensed IP telephony engineers to supply confirmed, finest-of-breed know-how.
The IP telephony certifications Nortel at the moment presents are divided into four classes: aid expert, Design specialist, assist expert, and Design expert. This tip discusses the Nortel guide music.
The assist expert certifications are supposed to display a person's means to implement, operate, and troubleshoot a Nortel Networks IP Telephony solution. The help specialist certification reflects a candidate with three to 6 months of journey that may address events technical issues of a common Nortel IP Telephony answer.
NNCSS - VoIP Succession BCM 3.0
This certification assessments the potential to enforce, operate, and troubleshoot the company Communications supervisor three.0. This certification covers hardware, start-up, facts and voice networking, purposes, and troubleshooting the BCM. To move the certification, two assessments ought to be correctly accomplished: technology specifications and Protocols for IP Telephony options, and Succession BCM three.0. The know-how requisites and Protocols for IP Telephony solutions exam is an overview of convergence applied sciences.
NNCSS - CallPilot Rls. 2.0
This certification assessments the potential to implement, function, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and safety of a single web page CallPilot equipment. To pass the certification, two assessments need to be successfully completed: Meridian Database and CallPilot 2.0.
NNCSS - Symposium name center Server or Symposium name middle Server setting up and renovation
These two certifications test the skill to put in force, function, and troubleshoot the Symposium call center Server. both certifications cover hardware, software installing, administration, and protection of Symposium call middle Server four.2, Symposium web customer four.0, and Symposium express three.0. however, the Symposium call core Server certification also checks the architecture, custom configuration and integration of the server. To circulate either of these certifications, one exam need to be correctly achieved: Symposium call center or Symposium call core installation and protection, respectively.
NNCSS - Symposium name center TAPI/Agent or call core TAPI/Agent installing and upkeep
These two certifications check the means to implement, function, and troubleshoot the Symposium call core TAPI/Agent. each certifications cover hardware, utility installing, administration, and preservation of Symposium TAPI 2.3 and Symposium Agent 2.three. besides the fact that children, the Symposium call center TAPI/Agent certification also assessments the structure, integration, and customized configuration of the TAPI/Agent. To move both of these certifications, one exam must be successfully achieved: Symposium name core TAPI/Agent or Symposium name core TAPI/Agent Inst/main, respectively.
NNCSS - Symposium categorical call core or Symposium express name center installing and renovation
These certifications examine the capacity to put into effect, operate, and troubleshoot the Symposium express call core. each certifications cover hardware, application installation, administration, and maintenance of Symposium specific name center 4.2. besides the fact that children, the Symposium express call center certification also exams the structure and integration of the call middle. To pass both of the certifications, one exam ought to be successfully achieved: Symposium express name middle or Symposium categorical call center Inst and Maint respectively.
NNCSS - VoIP Multimedia verbal exchange Server (MCS) 5100 2.0
This certification checks the ability to put into effect, function, and troubleshoot the VoIP Multimedia conversation Server (MCS) 5100 2.0. This certification covers installing of the hardware and software, configuration, preservation, and administration of the Multimedia communique Server (MCS) 5100 2.0. To pass the certification, two assessments need to be efficiently completed: technology necessities and Protocols for IP Telephony solutions, and VoIP Multimedia verbal exchange Server (MCS) 5100 2.0. The technology requisites and Protocols for IP Telephony solutions examination is a top level view of convergence technologies.
NNCSS - VoIP Succession one thousand/1000M Rls. 3.0 DB Administrator
This certification tests the ability to keep and troubleshoot the VoIP Succession a thousand/1000M Rls. three.0 DB Administrator. This certification covers the architecture, configuration, protection, and administration of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0 the use of fundamental Alternate Route option (BARS) and network Alternate Route preference (NARS). To flow the certification, two checks ought to be successfully achieved: expertise necessities and Protocols for IP Telephony options, and Succession a thousand/1000M Rls. three.0 DB Administrator.
NNCSS - VoIP Succession 1000/1000M Rls. 3.0 installation and protection
This certification tests the means to set up, configure, and preserve the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the setting up, structure, configuration, renovation, and administration of the Meridian 1, Succession 1000 Rls. three.0, and Succession 1000M Rls. three.0, internet Telephones i2xxx, and Optivity Telephony manager (OTM) 2.1. To pass the certification, three checks have to be efficiently achieved: technology requisites and Protocols for IP Telephony solutions, and Succession 1000/1000M Rls. three.0 for Technicians, and Succession one thousand/1000M Rls. three.0.
The support knowledgeable certifications construct on the expert's capabilities by way of demonstrating their skill to put in force, function, and troubleshoot an superior Nortel Networks IP Telephony answer. The support skilled certifications mirror a candidate with six to 12 months of hands-on journey with the means to steer or aid intermediate-level personnel to retain complex Nortel IP Telephony solutions.
NNCSE - CallPilot 2.0 Unified Messaging solutions
This certification exams the ability to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging solution 2.0. This certification covers the installation, administration, interoperability, security, improve strategies and have utilization for a multi site CallPilot gadget. To circulate the certification, the candidate have to first achieve their NNCSS - CallPilot Rls. 2.0. as a result, the CallPilot 2.0 Unified Messaging options should be successfully accomplished to reap this certification.
NNCSE - Contact center
This certification assessments the potential to implement, operate, troubleshoot and optimize the Contact middle products. This certification covers the candidate's capabilities on the Symposium call center Server (SCCS)/Symposium categorical name middle/Symposium web customer, Symposium TAPI carrier company (TAPI SP), Symposium Agent, and the Symposium net middle Portal. To move the certification, the candidate ought to first achieve their NNCSS - Symposium call middle Server and the NNCSS - Symposium call middle TAPI/Agent certification. as a result, the Contact middle examination must be correctly completed to obtain this certification.
NNCSE - IP Convergence Succession 1000/1000M Rls. 3.0
This certification exams the ability to deploy, configure, keep, and optimize the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the configuration, succession branch office (BO), far off office, operation, and Meridian 1 to Succession 1000M three.0 migration processes for the Succession one thousand/1000M Rls. three.0, cyber web Telephones i2xxx, far flung workplace 91xx, and Optivity Telephony manager (OTM) 2.1. To pass the certification, the candidate have to first gain their NNCSS - VoIP Succession CSE 1000 Rls. 2.0 or the VoIP Succession one thousand/1000M Rls. 3.0 installation & preservation certification. in consequence, an additional greater complex version of the Succession 1000/1000M Rls. three.0 exam ought to be effectively completed to attain this certification.
within the IT industry, certifications are a way to validate an individual's expertise inside a detailed enviornment. The above Nortel IP Telephony certifications are one of the crucial tools that can reveal the capabilities of an IP Telephony aid expert. These certifications couldn't substitute years of business experience, but they do give the basis to assist and manage Nortel Voice over IP options.
The next tip will discuss Nortel's Design IP Telephony certification tune.
Richard Parsons (CCIE#5719) is a supervisor of expert capabilities for Callisma Inc., a unconditionally owned subsidiary of SBC. He has built a fantastic foundation in networking ideas, superior troubleshooting, and monitoring in areas akin to optical, ATM, VoIP, routed, routing, and storage infrastructures. prosperous resides in Atlanta GA, and is a graduate of Clemson university. His heritage includes senior and important consulting positions at international community features, Lucent, and Callisma.
TORONTO, Jul 15, 2009 (M2 PRESSWIRE by the use of COMTEX) -- 5 new business choices for the Nortel* [OTC: NRTLQ] and Microsoft inventive Communications Alliance (ICA) had been introduced at the Microsoft international companion conference. the new solution applications are tailor-made to the particular wants of firms to convey the simplicity and superior pace of operations enabled with the aid of unified communications. the brand new applied sciences enable groups to realize enormous productivity positive aspects and operational efficiencies that deliver a competitive area.Nortel has experienced significant success deploying Microsoft telephony solutions for international corporations as a part of the Microsoft voice pilot software. the new commercial presents show the continued innovation, funding and dedication to the ICA relationship.
"Transitioning to a unified communications ambiance doesn't should be complicated, and these new ICA options are designed to supply a simple, budget friendly means for groups to make that transition," said Craig Schuman, director of enterprise building and approach for the unified communications group at Microsoft. "Nortel's dedication to providing unified communications solutions that integrate with ease with Microsoft office Communications Server and Microsoft change Server has been a key ingredient within the success of the resourceful Communications Alliance." "Unified communications take enterprise operations to a brand new realm," spoke of Joel Hackney , president, enterprise options, Nortel. "CXOs are realizing a new approach - one that goes past enterprise continuity and extends into realm of enterprise chance. ICA options carry the capabilities that allow this fundamental shift. businesses can not stand still in this environment, and want every capabilities available. Nortel and Microsoft are supplying the ability to understand that potential straight away, holistically and economically. Being the top Microsoft companion is of key magnitude to supplying these capabilities to our customers - and we look forward to nurturing the connection in the years ahead." New solution Bundles provide UC basis The 5 new industrial offerings for the creative Communications Alliance are designed to accelerate deployment and simplify the transition to unified communications. The built-in programs lower the barrier to entry, simplify their buy and deployment, and provide a value-advantageous means to evaluate the know-how to prove their value within the client's networking ambiance. New answer bundles include: - SIP Contact middle 7.0 + Microsoft office Communications Server: The Contact core 7.0 free up brings unified communications into the contact core through its integration of OCS2007 presence skill, providing the ability to automatically contact the applicable field remember professional resulting in larger first name decision prices.
- net capabilities: focused at companies with a hundred-500 users, this answer contains UC capabilities that permit seamless user adventure with presence and click-to-name into different business purposes and tactics.
- business Lighthouse: This providing provides a cost-positive choice for the massive enterprise to take abilities of the superior productiveness that unified communications offers. The offer contains deployment functions to enable UC integration, including workplace Communications Server Voice and Conferencing and Microsoft exchange Voicemail for deployments of improved than 2,000 users.
- enterprise Mini Lighthouse: This providing gives a cost-helpful option for the small enterprise to take advantage of the more suitable productiveness that unified communications gives. The present includes deployment services to permit UC integration, workplace Communications Server Voice and Conferencing and Microsoft change Voicemail for deployments beginning at 250 users.
- UC Conferencing: for extremely giant-scale conferencing capabilities, this kit gives a price-valuable option for companies to take talents of the superior productiveness that unified communications offers via Microsoft workplace Communications Server 2007 unlock 2. The offer contains consulting and the crucial deployment capabilities to permit the workplace Communications Server conferencing capacity for not less than 500 clients.
New consumers power Momentum in addition to the 1,300 ICA consumer wins over the three 12 months agreement between the groups, Movares and SQLSoft+ are essentially the most fresh consumers to recognise the benefits of deploying ICA options.
"We assume a fast ROI on this deployment," spoke of Steve Brugger, president, SQLSoft+. "we are realizing mark downs of 30 p.c every month on reduced mobilephone and facts fees by myself. Our distant places employees dwell linked transparently and have all however eradicated their cell phone expenses when contacting our US workplace. since we had already deployed ECALS on the client machines, our customer hardware fees have been confined to cost-effective USB handsets, that have been one-third the rate of most IP phones. Being in a position to run our historical and new cell systems in parallel during deployment made for a very fast practising and adoption cycle in addition to a smooth cutover. The conferencing facets have also reduced our costs." SQLSoft+ chosen Nortel professional services to support put into effect the answer. Nortel is a Gold certified systems integrator for Microsoft UC options.
Peter Dubbelman, senior IT advisor, Movares, an engineering consultancy company based within the Netherlands mentioned, "We chose Nortel on account of their collaboration with Microsoft, as this offered a low possibility and seamless integration for Unified Communications with our present Microsoft ambiance. Our purpose turned into to permit working any place each time, the usage of built-in voice and records functions on each computer systems and smartphones. After the pilot, 96 p.c of our employees would now not want to go lower back to our old device, and scaling as much as the complete enterprise yielded lots of compliments for our ICT department." "Nortel continues to be a stalwart Microsoft partner and is dedicated to the success of ICA as a way to assisting our valued clientele clear up their business complications," observed Susan King, chief, ingenious Communications Alliance, Nortel. "we have sharpened our execution with a focus on offering essential application and services to increase Microsoft's unified communications offering. These new capabilities are assisting our valued clientele streamline and truncate their operations with the aid of extending their unified communications capabilities deeper within their company's enterprise functions and techniques." About Nortel Nortel promises communications capabilities that make the promise of business Made simple a reality for our purchasers. Our subsequent-era technologies, for both service company and commercial enterprise networks, support multimedia and company-essential applications. Nortel's applied sciences are designed to assist get rid of latest boundaries to efficiency, pace and performance by using simplifying networks and connecting americans to the suggestions they need, once they want it. For extra advice, discuss with Nortel on the internet at www.nortel.com . For the newest Nortel information, visit www.nortel.com/information .
definite statements in this press unlock may also contain phrases such as "could", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "aims", "envisions", "seeks" and other an identical language and are considered forward-searching statements or suggestions beneath applicable securities legislations. These statements are in keeping with Nortel's present expectations, estimates, forecasts and projections concerning the working environment, economies and markets in which Nortel operates. These statements are discipline to crucial assumptions, dangers and uncertainties, that are complicated to foretell and the specific outcome may be materially distinctive from these reflected in forward-looking statements. For more information with recognize to certain of those and other components, see Nortel's Annual report on Form10-k, Quarterly reviews on kind 10-Q and different securities filings with the SEC. until otherwise required via relevant securities legal guidelines, Nortel disclaims any intention or obligation to replace or revise any forward-looking statements, no matter if as a result of new information, future events or in any other case.
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Use of the phrases "companion" and "partnership" does not suggest a felony partnership between Nortel and any other birthday celebration.
CONTACT: Pat Cooper Tel: +1 425 450 7523 e-mail: firstname.lastname@example.org Greta Brown Tel: +44 (0)1628 432968 email: email@example.com ((M2 Communications disclaims all legal responsibility for assistance offered inside M2 PressWIRE. statistics provided via named birthday party/events. additional suggestions on M2 PressWIRE can be received at http://www.presswire.net on the world wide internet. Inquiries to firstname.lastname@example.org.
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As mentioned in a previous tip, companies are implementing IP telephony more frequently on their data infrastructures. The increased deployment has created a need for certified IP telephony engineers to provide proven, best-of-breed technology.
The IP telephony certifications Nortel currently offers are divided into four categories: Support Specialist, Design Specialist, Support Expert, and Design Expert. This tip discusses the Nortel Support track.
The Support Specialist certifications are intended to demonstrate an individual's ability to implement, operate, and troubleshoot a Nortel Networks IP Telephony solution. The Support Specialist certification reflects a candidate with three to six months of experience that can handle routine technical issues of a standard Nortel IP Telephony Solution.
NNCSS - VoIP Succession BCM 3.0
This certification tests the capability to implement, operate, and troubleshoot the Business Communications Manager 3.0. This certification covers hardware, start-up, data and voice networking, applications, and troubleshooting the BCM. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession BCM 3.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.
NNCSS - CallPilot Rls. 2.0
This certification tests the ability to implement, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and security of a single site CallPilot system. To pass the certification, two exams must be successfully completed: Meridian Database and CallPilot 2.0.
NNCSS - Symposium Call Center Server or Symposium Call Center Server Installation and Maintenance
These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center Server. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Call Center Server 4.2, Symposium Web Client 4.0, and Symposium Express 3.0. However, the Symposium Call Center Server certification also tests the architecture, custom configuration and integration of the server. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center or Symposium Call Center Installation and Maintenance, respectively.
NNCSS - Symposium Call Center TAPI/Agent or Call Center TAPI/Agent Installation and Maintenance
These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center TAPI/Agent. Both certifications cover hardware, software installation, administration, and maintenance of Symposium TAPI 2.3 and Symposium Agent 2.3. However, the Symposium Call Center TAPI/Agent certification also tests the architecture, integration, and custom configuration of the TAPI/Agent. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center TAPI/Agent or Symposium Call Center TAPI/Agent Inst/Main, respectively.
NNCSS - Symposium Express Call Center or Symposium Express Call Center Installation and Maintenance
These certifications test the ability to implement, operate, and troubleshoot the Symposium Express Call Center. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Express Call Center 4.2. However, the Symposium Express Call Center certification also tests the architecture and integration of the call center. To pass either of the certifications, one exam must be successfully completed: Symposium Express Call Center or Symposium Express Call Center Inst and Maint respectively.
NNCSS - VoIP Multimedia Communication Server (MCS) 5100 2.0
This certification tests the ability to implement, operate, and troubleshoot the VoIP Multimedia Communication Server (MCS) 5100 2.0. This certification covers installation of the hardware and software, configuration, maintenance, and management of the Multimedia Communication Server (MCS) 5100 2.0. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and VoIP Multimedia Communication Server (MCS) 5100 2.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.
NNCSS - VoIP Succession 1000/1000M Rls. 3.0 DB Administrator
This certification tests the ability to maintain and troubleshoot the VoIP Succession 1000/1000M Rls. 3.0 DB Administrator. This certification covers the architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0 using Basic Alternate Route Selection (BARS) and Network Alternate Route Selection (NARS). To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 DB Administrator.
NNCSS - VoIP Succession 1000/1000M Rls. 3.0 Installation and Maintenance
This certification tests the ability to install, configure, and maintain the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the installation, architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0, Internet Telephones i2xxx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, three exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 for Technicians, and Succession 1000/1000M Rls. 3.0.
The Support Expert certifications build on the specialist's abilities by demonstrating their skill to implement, operate, and troubleshoot an advanced Nortel Networks IP Telephony solution. The Support Expert certifications reflect a candidate with six to twelve months of hands-on experience with the ability to lead or assist intermediate-level personnel to maintain complex Nortel IP Telephony solutions.
NNCSE - CallPilot 2.0 Unified Messaging Solutions
This certification tests the ability to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging Solution 2.0. This certification covers the installation, administration, interoperability, security, upgrade procedures and feature usage for a multi site CallPilot system. To pass the certification, the candidate must first obtain their NNCSS - CallPilot Rls. 2.0. Subsequently, the CallPilot 2.0 Unified Messaging Solutions must be successfully completed to obtain this certification.
NNCSE - Contact Center
This certification tests the ability to implement, operate, troubleshoot and optimize the Contact Center Products. This certification covers the candidate's capabilities on the Symposium Call Center Server (SCCS)/Symposium Express Call Center/Symposium Web Client, Symposium TAPI Service Provider (TAPI SP), Symposium Agent, and the Symposium Web Center Portal. To pass the certification, the candidate must first obtain their NNCSS - Symposium Call Center Server and the NNCSS - Symposium Call Center TAPI/Agent certification. Subsequently, the Contact Center Exam must be successfully completed to obtain this certification.
NNCSE - IP Convergence Succession 1000/1000M Rls. 3.0
This certification tests the ability to install, configure, maintain, and optimize the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the configuration, succession branch office (BO), remote office, operation, and Meridian 1 to Succession 1000M 3.0 migration procedures for the Succession 1000/1000M Rls. 3.0, Internet Telephones i2xxx, Remote Office 91xx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, the candidate must first obtain their NNCSS - VoIP Succession CSE 1000 Rls. 2.0 or the VoIP Succession 1000/1000M Rls. 3.0 Installation & Maintenance certification. Subsequently, another more difficult version of the Succession 1000/1000M Rls. 3.0 Exam must be successfully completed to obtain this certification.
In the IT industry, certifications are a means to validate an individual's expertise within a specified area. The above Nortel IP Telephony certifications are some of the tools that can demonstrate the capabilities of an IP Telephony support professional. These certifications could not replace years of industry experience, but they do provide the foundation to support and manage Nortel Voice over IP solutions.
The next tip will discuss Nortel's Design IP Telephony certification track.
Richard Parsons (CCIE#5719) is a Manager of Professional Services for Callisma Inc., a wholly owned subsidiary of SBC. He has built a solid foundation in networking concepts, advanced troubleshooting, and monitoring in areas such as optical, ATM, VoIP, routed, routing, and storage infrastructures. Rich resides in Atlanta GA, and is a graduate of Clemson University. His background includes senior and principal consulting positions at International Network Services, Lucent, and Callisma.
BUENOS AIRES, Argentina, March 7, 2018 /PRNewswire/ --
(in million P$, except where noted)
As of December, 31
Operating Income before D&A
Net Income attributable to Telecom Argentina
Shareholders' equity attributable to Telecom Argentina
Net Financial Position - (Debt) / Cash
CAPEX (excluding spectrum)
Fixed lines in service (in thousand lines)
Mobile customers (in thousand)
Núcleo (Paraguay) -including Wimax customers-
Broadband accesses (in thousand)
Average Billing per user (ARBU) Fixed Telephony / voice (in P$)
Average Revenue per user (ARPU) Mobile Services in Arg. (in P$)
Average Revenue per user (ARPU) ADSL (in P$)
Telecom Argentina S.A. ('Telecom Argentina') - (NYSE: TEO; BASE: TECO2), one of Argentina's leading telecommunications companies, announced today a Net Income of P$7,724 million for the annual period ended December 31, 2017, or +92.9% when compared to FY16. Net income attributable to Telecom Argentina amounted to P$7,630 million (+P$3,655 million or +91.9% vs. FY16).
During FY17, Consolidated Revenues increased by 22.4% to P$65,186 million (+P$11,946 million vs. FY16), mainly driven by Fixed Voice Services, Fixed Internet Services and Mobile Services in Argentina. Moreover, Operating Income reached P$12,112 million (+P$4,269 million or +54.4% vs. FY16).
Consolidated Operating Revenues
As of December 31, 2017, mobile clients amounted to 21.4 million.
Third Parties Revenues amounted to P$44,726 million (+17.0% vs. FY16), of which the services revenues represented P$37,174 million (+22.2% vs. FY16). The commercial strategy was focused on the innovation, which promotes the consumption of mobile internet services through an updated offer of plans suitable for all market segments.
Personal in Argentina
As of December 31, 2017, Personal reached 19.0 million subscribers in Argentina, where postpaid clients represented 35% of the subscriber base.
In FY17, Third Parties Revenues reached P$41,797 million (+P$6,197 million or +17.4% vs. FY16) while Service Revenues (excluding equipment sales) amounted to P$34,289 million (+22.2% vs. FY16), with 49.7% corresponding to mobile internet revenues (vs. 38.6% as in FY16), as Mobile Internet Revenues amounted to P$17,048 million (+57.4% vs. FY16). Revenues from Outbound Mobile Services reached P$29,980 million (+20.6% vs. FY16), mainly due to price increases in postpaid client segments and, to a lesser extent, due to the increases in the amount of online recharges of prepaid subscribers. Meanwhile, Revenues from Inbound Mobile Services amounted to P$2,710 million (+58.4% vs. FY16), increase that was mainly generated by price increases in CPP and TLRD. In addition, equipment sales decreased by 1.2% vs. FY16, reaching P$7,446 million, equivalent to 17.8% of total revenues.
The average monthly revenue per user ('ARPU') amounted to $142.3 during FY17 (+26.8% vs. FY16).
Following the changes in customer consumption and working towards proposals focused on higher availability of data, Personal developed 'Gigas compartidos', the first offer of plans in the Argentine market which allows the sharing of data included in the plan between different mobile lines. Likewise, the proposal of free Whatsapp usage for customers who recharge credit continued, becoming a benchmark for the industry.
At the same time, the promotion of the update of our clients' devices with discounts and special financing continued, with a strong focus on e-commerce marketing. In this framework, Personal participated in the Cyber Monday 2017 where customers could access to 4G devices with discounts of up to 50% and 18 installments without interest.
As part of the actions associated with the brand positioning within the youth segment, Personal and Huawei presented the 12th edition of 'Personal Fest 2017', where over 50,000 people enjoyed during two days music and outdoor entertainment, while more than 1.2 million followed it via streaming.
Personal in Paraguay ('Núcleo')
As of December 31, 2017, Núcleo's subscriber base reached around 2.5 million clients. Prepaid and postpaid customers represented 83% and 17%, respectively.
Núcleo generated revenues from Third Parties equivalent to P$2,991 million during FY17 (+13.2% vs. FY16). Internet revenues amounted to P$1.294 million (+32.3% vs. FY16) representing 44.9% of FY17 service revenues (vs. 41.1% in FY16).
Fixed Services (Voice, Internet and Data)
During FY17, Revenues generated by Fixed Services reached P$19.797 million, +32.7% vs. FY16; with Voice revenues increasing by +41.5% vs. FY16, mainly due to price increases in monthly fees. Meanwhile, Internet revenues grew by +28.7% vs. FY16 and Data Revenues were up by +22.5%.
Total Voice revenues reached P$8,505 million in FY17 (+41.5% vs. FY16). This increase was mainly explained by monthly fee price increases that came into effect for both corporate and residential fixed line customers, and additionally due to the bundled offer of packs that include voice and internet services ('Arnet + Voz'), that aim to achieve higher levels of customer loyalty and churn reduction.
As a result, the average monthly revenue billed per user ('ARBU') reached P$152.3 in FY17, +55.5% vs. FY16.
As of December 31, 2017, Telecom Argentina reached more than 1.7 million ADSL accesses. These connections represented 46.0% of Telecom's fixed lines in service. Additionally, ADSL ARPU reached P$359.6 per month in FY17, +32.7% when compared to FY16, while the average monthly churn rate for the period reached 1.4% in FY17 vs. 1.7% in FY16. Clients with service of 15Mb or higher currently represent 20% of the total customer base as of FY17
Data revenues (services mainly offered to Corporate customers, SMEs, Government and to other operators) amounted to P$3,577 million (+P$658 million or +22.5% vs. FY16), generated in a context that evidence the strong position of Telecom as an integrated ICT provider. This increase was mainly driven by FX rate variations that affected those contracts that were adjusted by the $/U$S exchange rate and due to the increase in the number of clients.
Telecom continues to evolve its portfolio of security services with the PenTest service, a tool that seeks to assess the security level of a company's computer systems, identifying vulnerabilities in its network infrastructure in the front of growing companies' concerns to safeguard critical information for their businesses.
Moreover, as part of its connectivity strategy for corporate clients, it was developed 'Integra 4G', a solution that provides Internet access using the resources of the 4G/LTE Personal mobile network, that can be used in a transitory mode (access that allows a temporary connection to Internet to be used in cases of extended provision times) as well as back up (allows providing an Internet access to support the main service).
Consolidated Operating Costs
Consolidated Operating Costs totaled P$53,207 million in FY17, an increase of P$7,727 million, or +17.0% vs. FY16 (including 'Disposals and impairment of PP&E' that resulted in a loss of P$316 million in FY17 vs. a loss of P$383 million in FY16). Continuing with the trend observed during the lasts quarters, this overall increase is below inflation levels and moreover Revenue growth, which allowed a significant increase in the Company's EBITDA and to improve its margin. This was a result of a higher level of efficiency in the cost structure. Higher costs are mainly associated to the effect of higher revenues, a highly competitive environment in the mobile and Internet businesses, the impact of higher direct and indirect labor costs generated by the operations in Argentina, the increase in fees for services related to price adjustments in supplier contracts, increases in taxes and in provisions. These increases were partially offset by lower VAS (Value Added Services) costs, commissions, and bad debt expenses, among others.
The cost breakdown is as follows:
- Employee benefit expenses and severance payments totaled P$12,718 million (+29.8% vs. FY16), mainly impacted by increases in salaries to unionized and non‐unionized employees together with the associated social security contributions. In addition, severance indemnities and termination benefits experienced a rise of +P$423 million or +81% vs. FY16. Finally, total employees at the end of FY17 amounted to 15,396.
- Interconnection costs and other telecommunication charges (including TLRD, Roaming, Interconnection, international settlement charges and lease of circuits) amounted to P$3,148 million, +23.3% vs. FY16. This increase resulted mainly from higher costs related to TLRD due to price increases, partially offset by lower roaming costs.
- Fees for services, maintenance, materials and supplies amounted to P$6,600 million (+31.8% vs. FY16), mainly due to greater expenses in fixed telephony and broadband connections and to higher costs in software maintenance in the fixed segment and systems' licenses in the mobile segment. There were also increases in costs associated with fees for services, mainly related to call centers and higher costs recognized to suppliers in both mobile and fixed segments.
- Taxes and fees with regulatory authorities reached P$6,107 million (+19.2% vs. FY16), impacted mainly due to the increase in fixed and mobile services revenues, and therefore the increase in turnover tax, as well as higher bank debit and credit taxes related to collection flows and payments to suppliers, partially offset by lower fees with the regulatory authorities.
- Commissions (Commissions paid to agents, prepaid card commissions and others) totaled P$3,631 million (-5.7% vs. FY16). The decrease in commissions (before SAC capitalization, P$4,617 million in FY17 vs. P$5,252 million in FY16) is mainly due to a reduction in commissions paid to commercial channels, thanks to a more efficient new agent compensation model, and a reduction in collection commissions, CPP and other fees. Agent commissions capitalized as SAC amounted to P$986 million (-29.7% vs. FY16), being this reduction related to a lower level of additions.
- Cost of handsets sold totaled P$6,684 million (+8.0% vs. FY16), this increase was mainly due to greater equipment sales in the fixed segment as a consequence of the implementation of certain projects, and in the mobile segment due to higher costs per device partially offset by a reduction in the quantity of handsets sold, given the modification in strategy where the effort was centered more in the change of devices in order to achieve higher mobile plans upselling and less on capture operations. Deferred costs as SAC amounted to P$80 million (-38.5% vs. FY16). Lower deferred costs were related to the referred lower quantities of equipment sold during FY17.
- Advertising amounted to P$1,218 million (+39.4% vs. FY16), due to new advertising campaigns launched by the Company during 2017, and in particular due to higher advertisement in media.
- Depreciation and Amortization reached P$6,928 million (+11.8% vs. FY16). PP&E depreciation amounted to P$5,039 million (+15.6% vs. FY16) resulting from the incorporation of assets related to the investment plan that the Company has been executing; the amortization of SAC and service connection costs that totaled P$1,524 million (+3.4% vs. FY16); the amortization of 3G/4G licenses that amounted to P$325 million (-3.8% vs. FY16), due to the extension in the duration of the licenses, and the amortization of other intangible assets that reached P$40 million (+42.9% vs. FY16).
- Other Costs totaled P$6,173 million (+4.9% vs. FY16), of which Provisions expenses reached P$590 million (+215.5% vs. FY16), increasing mostly due to higher labor claims followed by civil and commercial claims during FY17, as well as other operating costs that totaled P$3,280 million, growing by 26.6% vs. FY16 mainly due to the effect of price increases in transactions with suppliers in Argentina and the increase in prices of property and site leases, principally due to additions and contract renegotiations. These increases were partially offset by a decrease on VAS costs that totaled P$874 million (-41.7% vs. FY16), due to a redesign in the offer of these services.
Consolidated Financial Results
Net Financial Results totaled a loss of P$486 million, which represented an improvement of P$1,758 million vs. FY16. This was mainly explained by lower losses from net interests of P$529 million in FY17 (+P$954 million vs. FY16), due to lower cost from financial liabilities; and in addition, due to greater gains on mutual funds and other investments, which reached P$1.100 million (+P$752 million vs. FY16), driven by higher yields and invested amounts.
Consolidated Net Financial Debt
As of December 31, 2017, Net Financial Debt Position (Cash, Cash Equivalents plus Financial Investments and Financial NDF minus Loans) totaled P$3,260 million, an improvement of P$2,632 million when compared to the Net Financial Debt as of December 31, 2016, this latter due to a better Company's cash flow generation related to the increase in EBITDA and a greater efficiency in working capital management.
During FY17, the Company invested P$11,143 million (-2.1% vs. FY16). Of this amount, P$5,407 million were allocated to Fixed Services and P$5,736 million to Mobile services, focusing on projects that maximize the network capacity and on the development of products and services that contribute to address the customers needs that today demand for connectivity and data availability. In relative terms, Capex reached 17.1% of consolidated revenues.
In terms of infrastructure, during 2017 the Company continued enhancing the evolution of services with the deployment of the Personal 4G/LTE network, together with the technological reconversion of 2G/3G networks, and the deployment of fiber optics to increase home broadband connection. The deployment of 4G reaches 1,173 locations with coverage of 85% of the population of Argentina (94% of the population of capital cities). Also, the deployment of 4G+ services continued to advance throughout the country, thanks to the solution of 4G Carrier Aggregation (use of two simultaneous frequency bands). This benefits our customers with a better service experience and speeds that reach 100 Mbps.
In this context, the first 4G site in 2.6Ghz spectrum band was inaugurated, giving coverage to the Hilton Hotel area of Puerto Madero. The deployment of this infrastructure allows the increase of simultaneous traffic capacity of the network, allowing to provide greater connection capacity, besides improving the quality of the mobile data service.
Merger by absorption of Sofora Telecomunicaciones S.A., Nortel Inversora S.A. and Telecom Personal S.A. into Telecom Argentina S.A.
On December 1, 2017 at 12:00am, Telecom Argentina absorbed the operations of Nortel Inversora S.A. ('Nortel'), Sofora Telecomunicaciones S.A. ('Sofora') and Telecom Personal S.A. ('Personal') (all together 'The Companies'), in accordance with the Preliminary Reorganization Agreement, dated March 31, 2017, and the Final Reorganization Agreement, dated November 13, 2017, pursuant to which The Companies agreed to merge Nortel, Sofora and Personal into Telecom Argentina as the surviving company (the 'Reorganization'). As a result, the Reorganization became effective.
Additionally, in accordance with the authorization provided by the General Ordinary and Extraordinary Shareholders' Meeting of Telecom Argentina S.A. held on May 23, 2017, on December 15, 2017, 161,039,447 Class 'A' shares have been converted into an equal number of Class 'B' shares of Telecom Argentina. Moreover, pursuant to the terms of the merger by absorption of Nortel into Telecom Argentina, on December 15, 2017 it was completed the exchange of the Preferred Class 'B' book-entry Shares, with no voting rights and with a nominal value of ten Argentinian pesos ($10.-), each issued by Nortel ('Nortel Preferred B Shares'), for the corresponding book-entry, ordinary, Class 'B' Shares, with one vote per share and with a nominal value of one Argentinian peso, each issued by Telecom Argentina ('Telecom Argentina Class B Shares'). As a consequence, the holders of Nortel Preferred Shares received a total of 197,871,855 Telecom Argentina Class B Shares.
General Ordinary Shareholders' Meeting of Telecom Argentina held on November 30, 2017 and dividend distribution
The General Ordinary Shareholders' Meeting held on November 30, 2017 approved the delegation of powers into the Board of Directors of the Company to withdraw up to the amount of 6,940.5 million Pesos from the 'Reserve of Future Cash Dividends' and to arrange the distribution of the withdrawn funds in concept of cash dividends, in one or more installments and in the amounts and dates determined by the Board of Directors. Moreover, the Company's Board of Directors on its meeting held on December 18, 2017 and in accordance to the powers delegated to it by the aforementioned Shareholders' Meeting, decided to withdraw the amount of P$4,150,312,272 of the 'Reserve for Future Cash Dividends' and to distribute such amount as cash dividends, that were made available to Shareholders on December 29, 2017.
Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) - ENACOM´s approval
On December 22, 2017, Telecom Argentina S.A. was notified of Resolution No° 5,644-E/2017, by which the Ente Nacional de Comunicaciones ('ENACOM') resolved:
1- SECTION 1.- The company CABLEVISIÓN S.A. is hereby authorized to transfer in favour of the company TELECOM ARGENTINA S. A. the Broadcasting Registry by physical and / or radioelectric link, including the permissions / frequencies necessary for the provision of the broadcasting service by subscription through radioelectric link, as well as the authorizations of areas for the provision of those services (physical and radioelectric link), which may operate in Area II, defined in accordance with the provisions of Decree No. 1,461/93 and its amendments, and in the cities of Rosario, Santa Fe province and Córdoba, in the same province, as of January 1, 2018, in accordance with the provisions of section 5 of the National Decree No. 1,340/2016, and in the rest of the areas authorized on the dates and with the modalities provided by ENACOM Resolution No. 5,641/2017 dated December 20, 2017.2-SECTION 2.- The company CABLEVISIÓN S. A. is hereby authorized to transfer the registration of the Radio-Electric Trunking Services License ('SRCE') to the company TELECOM ARGENTINA S. A.3 -SECTION 3.- The company CABLEVISIÓN S.A. is hereby authorized to transfer in favour to the company TELECOM ARGENTINA S. A the authorizations and permits for the use of frequencies and the assignments of numbering and signaling resources for the provision of the referred services that are owned by the absorbed company CABLEVISIÓN S.A., under the terms of the current legislation (Annex IV of Decree 764/2000), and of the agreement signed by the company NEXTEL COMMUNICATIONS ARGENTINA S.R.L., on April 12, 2017 (IF-2017-08818737- APN-ENACOM#MCO), according to which TELECOM ARGENTINA S.A., in its capacity as surviving company of CABLEVISIÓN S. A, must, within TWO (2) YEARS of the merger's approval by the NATIONAL COMMISSION FOR THE DEFENSE OF COMPETITION and the ENACOM or the organizations that in the future will replace them in their functions, return the radioelectric spectrum that exceeds the limit provided in Article 5º of the Resolution Nº 171-E/17 of the MINISTRY OF COMMUNICATIONS and / or the norm that replaces it in the future. To this end, the company must submit to the ENTE NACIONAL DE COMUNICACIONES, with a minimum of one year's notice before the expiration of the TWO (2) year term, a proposal for adaptation to said cap. ENACOM may accept the proposal, reject it and / or request a new presentation with the modifications it deems pertinent.4-SECTION 7.- The change of corporate control in accordance with section 33 of the General Corporate Law N°19,550 in the company TELECOM ARGENTINA S. A. is hereby authorized and will occur once the merger becomes effective and the Shareholders' Agreement dated July 7, 2017 accompanied in its presentation of September 21, 2017 enters into force, as a result of which CABLEVISIÓN HOLDING S.A. will be the controlling entity of TELECOM ARGENTINA S. A. as a surviving company of CABLEVISIÓN S. A.
General Ordinary Shareholders' Meeting of Telecom Argentina held on December 28, 2017
The General Ordinary Shareholders' Meeting held on December 28, 2017 approved the Medium Term Note Program ('the Program'), up to a maximum outstanding amount as of the date of issuance of each class or series of three thousand million American dollars (U$S3,000,000,000.-) or its equivalent in other currencies. Additionally, the Shareholders' Meeting approved the delegation of powers into the Board of Directors of broad powers to determine and modify the terms and conditions of the Program and the Notes that will be issued under the Program within the maximum outstanding amount authorized by this Shareholders' Meeting, as well as to establish the opportunities of issuance and re-issuance of the Notes corresponding to each series or class to issue under the Program and all its issuance and re-issuance conditions, with adjustment of the maximum outstanding amount.
Other Relevant Matters
Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) - Minute of the transfer of operations and issuance of shares
On January 1, 2018 having been fulfilled all the conditions to which the Merger was subject to according to Section Seventh of the Preliminary Merger Agreement and the Final Merger Agreement, on January 1, 2018 was signed the Minute of the Transfer of Operations from the Absorbed Company to the Surviving Company, which complements the Final Merger Agreement subscribed on October 31, 2017.
As a consequence, as it was foreseen in the Preliminary Merger Agreement and in the Final Merger Agreement, since 12:00 am on January 1, 2018 (the 'Effective Merger Date'), the Merger became effective and, consequently, it has taken place the change of control of the Company, being Cablevisión Holding S.A. its new controlling shareholder since January 1, 2018.
Moreover, in accordance with the Preliminary Merger Agreement and the Final Merger Agreement and the notification received from Fintech Telecom LLC ('Fintech Telecom') and Fintech Media LLC ('Fintech Media') on December 29, 2017 informing of a corporate reorganization process by which Fintech Telecom absorbed by merger with Fintech Media and VLG Argentina Escindida LLC (a spin-off of VLG Argentina LLC) with effect on the Effective Date of the Merger, the shares whose issuance was approved by the Board of Directors of Telecom Argentina were delivered on January 1, 2018: i) to Fintech Telecom LLC: 342,861,748 Class 'A' shares issued by the Company; ii) to Cablevisión Holding S.A .: 406,757,183 Class 'D' shares issued by the Company; and iii) to VLG Argentina LLC: 434,909,475 Class 'D' shares issued by the Company.
Acceptance of the loan solicitation for up to U$S1,000,000,000
On February 2, 2018 Telecom Argentina took due notice of the acceptance by Citibank, N.A., HSBC México S.A., Institución de Banca Múltiple, Grupo Financiero HSBC, Industrial and Commercial Bank of China Limited, JPMorgan Chase Bank, N.A. and Banco Santander, S.A, in their character as lenders, Citigroup Global Markets Inc., HSBC México, S.A., Institución de Banca Múltiple, Grupo Financiero HSBC, Industrial and Commercial Bank of China Limited, JPMorgan Chase Bank, N.A. and Banco Santander, S.A. as joint bookrunners and lead arrangers, Citibank N.A. as administrative agent and the Branch of Citibank N.A, established in the Republic of Argentina, as onshore custody agent, of the loan solicitation performed by the Company for an amount up to U$S1.000.000.000, as requested in a timely manner by the Company in one or more disbursements, and with a 12-month tenor.
Relating to this, the Board of Directors of the Company has approved the financing in the terms described in the loan offer at its meeting held on January 31, 2018.
Additionally, Telecom Argentina has received a disbursement of the loan in the amount of U$S650,000,000 on February 9, 2018.
Due to the fact that since 12:00 am on January 1, 2018 the Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) has become effective, the Company wants to offer to the investor community the results of Cablevision S.A for fiscal years 2017 and 2016.
Cablevisión S.A. ('Cablevisión')Consolidated results for the annual period ('FY17') and fourth quarter for fiscal year 2017 ('4Q17')
(1) Adjusted EBITDA is defined as Revenues minus cost of sales (excluding depreciation and amortization) and selling and administrative expenses (excluding depreciation and amortization). We believe that Adjusted EBITDA is a meaningful measure of our performance. It is commonly used to analyze and compare media companies on the basis of operating performance, leverage and liquidity. Nonetheless, Adjusted EBITDA is not a measure of net income or cash flow from operations and should not be considered as an alternative to net income, an indication of our financial performance, an alternative to cash flow from operating activities or a measure of liquidity. Other companies may compute Adjusted EBITDA in a different manner; therefore, Adjusted EBITDA as reported by other companies may not be comparable to Adjusted EBITDA as we report it.
(2) Adjusted EBITDA Margin is defined as Adjusted EBITDA over Revenues.
Revenues reached P$40,952 million in FY17, an increase of 34.0% compared with FY16. The increase is mostly attributable to the growth in broadband subscribers, speeds upgrades to our current customer base and the up selling of value added services with price adjustments.
Cost of Sales(Excluding Depreciation and Amortization) totaled P$15,489 million in FY17, up 30.9% from P$11,834 million in FY16, due to higher programming costs and higher payroll and social security charges and other personnel expenses, among others.
Selling and Administration Expenses(Excluding Depreciation and Amortization) reached P$10,308 million in FY17, increasing 32.0% vs. FY16 (P$7,806 million). The increase is mainly explained by higher costs due to inflation and higher fees for services, taxes, duties and contributions and salaries.
Adjusted EBITDA reached P$15,155 million in FY17, growing 38.6% from P$10,931 million reported for FY16, driven by higher sales in Cable TV and Internet access segment.
Depreciation and Amortization Expenses increased 54.0% to P$3.987 million in FY17, compared to P$2.588 in FY16.
Net Financial Results totaled a loss of P$2,612 million in FY17, increasing from a loss of P$2,374 million in FY16. The increase is mainly explained by lower other financial results, net (which reached -P$370 million in FY17, from +P$222 million in FY16) due to lower income from interests and FX results on cash and cash equivalents.
Equity in earnings from unconsolidated affiliates were P$168 million in FY17, compared with P$131 million in FY16.
Other Income (expenses) totaled a gain of P$29 million in FY17, compared to a loss of P$11 in FY16.
Income tax reached P$2,859 million in FY17, compared with P$2,095 million in FY16.
Income for the period totaled P$5,895 million in FY17, showing an increase of 43.5% vs. FY16 (P$4,107 million). The increase was mainly due to higher EBITDA in the Cable TV and Internet Access segments.
During FY17, the Company invested P$11,681 million, which represented an increase of 28.7% from P$9,076 million reported in FY16. These Capital Expenditures are mainly comprised by subscriber growth, network upgrades and digitalization.
As of December 31, 2017, total consolidated Cable TV subscribers reached 3,503 thousand, from 3,528 thousand registered in the same period of 2016. Internet subscribers totaled 2,335 thousand as of December 31, 2017 vs. 2,183 thousand as of December 31, 2016.
Debt and Liquidity
Total Financial Debt (1)increased from P$9,606 million in FY16 to P$10,905 million in FY17. On the other hand, Net Debt decreased from P$6,936 in FY16 to P$6,451 million in FY17. This represents an increase of 13.5% in Total Debt and a decline of 7.0% in Net Debt. The decrease in Net Debt is mostly explained by an increase in cash and equivalents due to a higher operating cash flow generation.
Debt Coverage Ratio (1) as of December 31th, 2017 was 0.43x in the case of Net Debt and of 0.72x in terms of Total Financial Debt.
(1) Debt Coverage Ratio is defined as Total Financial Debt divided by Adjusted EBITDA (calculated in Ps. for the last twelve months). Total Financial debt is defined as financial loans and debt for acquisitions, excluding accrued interest.
On October 30th, 2017, within the framework of the merger process between Cablevisión and Telecom, the company called for a Shareholders´ Meeting in order to request to the the holders of its Class A Notes, issued for a nominal amount of U$S500 million, the modification and/or elimination of certain clauses (or part of them) from the 'Indenture' celebrated on June 15, 2016 between Cablevisión, Deutsche Bank Trust Company Americas, Deutsche Bank S.A. and Deutsche Bank Luxembourg S.A.
On December 11, 2017, it was celebrated the Extraordinary Shareholders´ Meeting of the Class 'A' Notes Holders which had a quorum of 81.8621626% of the total capital and vote amount of the Notes. In the aforementioned Shareholders´ Meeting it was unanimously determined to approve the modifications and/or eliminations of the clauses (or part of them) from the Indenture celebrated on June 15, 2016 between Cablevisión, Deutsche Bank Trust Company Americas, Deutsche Bank S.A. and Deutsche Bank Luxembourg S.A.
On the occasion of the issuance and subsequent modification, aforementioned, of the Company´s Notes, certain commitments have been assumed including: (i) the limitation for the issuance of guarantees by the Company and its subsidiaries, (ii) merger by absorption and merger itself, (iii) limitation to indebtedness above approved ratios, (iv) limitation for the issuance and sale of shares from any significant subsidiary with certain exceptions, among others.
Telecom Argentina is the parent company of a leading telecommunications group in Argentina, where it offers, either itself or through its controlled subsidiaries local and long distance fixed-line telephony, cellular, data transmission, and pay TV and Internet services, among other services. Additionally, Telecom Argentina offers cellular services in Paraguay and pay TV services in Uruguay. The Company commenced operations on November 8, 1990, upon the Argentine government's transfer of the telecommunications system in the northern region of Argentina.
As of March 7, 2018, Telecom Argentina has 2,168,909,384 shares issued and 2,153,688,011 shares outstanding.
For more information, please contact Investor Relations:
Solange Barthe Dennin
(5411) 4968 3752
Luis F. Rial Ubago
(5411) 4968 3718
(5411) 4968 6236
(5411) 4698 4448
Voice Mail: (5411) 4968 3628Fax: (5411) 4968 3616E-mail: email@example.com
For information about Telecom Argentina's services, visit:
www.telecom.com.ar www.personal.com.ar www.personal.com.py www.arnet.com.ar www.cablevisionfibertel.com.ar www.nextel.com.ar
This document may contain statements that could constitute forward-looking statements, including, but not limited to, the Company's expectations for its future performance, revenues, income, earnings per share, capital expenditures, dividends, liquidity and capital structure; the effects of its debt restructuring process; the impact of emergency laws enacted by the Argentine Government; and the impact of rate changes and competition on the Company's future financial performance. Forward-looking statements may be identified by words such as 'believes,' 'expects,' 'anticipates,' 'projects,' 'intends,' 'should,' 'seeks,' 'estimates,' 'future' or other similar expressions. Forward-looking statements involve risks and uncertainties that could significantly affect the Company's expected results. The risks and uncertainties include, but are not limited to, the impact of emergency laws enacted by the Argentine government that have resulted in the repeal of Argentina's Convertibility law, devaluation of the peso, various changes in restrictions on the ability to exchange pesos into foreign currencies, and currency transfer policy generally, the 'pesification' of tariffs charged for public services, the elimination of indexes to adjust rates charged for public services and the Executive branch announcement to renegotiate the terms of the concessions granted to public service providers, including Telecom. Due to extensive changes in laws and economic and business conditions in Argentina, it is difficult to predict the impact of these changes on the Company's financial condition. Other factors may include, but are not limited to, the evolution of the economy in Argentina, growing inflationary pressure and evolution in consumer spending and the outcome of certain legal proceedings. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as the date of this document. The Company undertakes no obligation to release publicly the results of any revisions to forward-looking statements which may be made to reflect events and circumstances after the date of this press release, including, without limitation, changes in the Company's business or to reflect the occurrence of unanticipated events. Readers are encouraged to consult the Company's Annual Report on Form 20-F, as well as periodic filings made on Form 6-K, which are filed with or furnished to the United States Securities and Exchange Commission for further information concerning risks and uncertainties faced by Telecom.
Contacts:Solange Barthe Dennin(54 11) 4968-3752
View original content:https://www.prnewswire.com/news-releases/telecom-argentina-sa-announces-consolidated-results-for-the-annual-period-fy17-and-fourth-quarter-for-fiscal-year-2017-4q17-300610382.html
SOURCE Telecom Argentina S.A.
NEW YORK, Nov. 16, 2010 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:
Global Information Security Products & Services Industry
This report analyzes the worldwide markets for Information Security Products and Services in US$ Million by the following product segments: Information Security Software, Information Security Hardware, and Information Security Services. The sub-segments analyzed under the Information Security Software segment include Identity & Access Management (Public Key Infrastructure (PKI), Web Single Sign-On, Host Single Sign-On, User Provisioning, Directory Services, Legacy Authorization, Advanced Authentication), Secure Content Management (Antivirus, Web Filtering, Messaging Security), Intrusion Detection/Prevention, Security & Vulnerability Management, Firewall/VPN Software, and Other Security Software. The sub-segments analyzed under the Information Security Hardware segment include Hardware Authentication (Tokens, Smart Cards, Biometrics), Threat Management Security Appliances, Firewall/VPN Hardware/Appliances, SCM Appliances, Intrusion Detection/Prevention Appliances, and Unified Threat Management Appliances. The sub-product segments analyzed under the Information Security Services segment include Implementation Services, Consulting Services, Management Services, Education & Training, and Response Services. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015. A seven-year historic analysis is also provided for these markets. The report profiles 483 companies including many key and niche players such as ActivIdentity Corporation, AuthenTec, Inc., Check Point Software, Technologies Ltd ., Cisco Systems Inc., IronPort, Clearswift Ltd , CA Technologies, Inc., Crossbeam Systems, Inc., Entrust, Inc., F-Secure Corporation, Fortinet Inc., Fujitsu Ltd., Hewlett-Packard Development Company, L.P, IBM Corporation, BigFix, Inc., IBM Internet Security Systems, Juniper Networks, Inc., Keyware Technologies NV, Lumension Security, Inc., McAfee, Inc., Norman ASA, Nortel Networks Corporation, Novell, Inc., Ping Identity Corp., Proofpoint, Inc., RSA, SafeNet, Inc., Ingrian Networks, Inc., Aladdin Knowledge Systems Ltd., Secui.com Co., Ltd., SonicWALL, Inc., Sophos Plc, Utimaco Safeware AG, Stonesoft Corporation, Symantec Corporation, MessageLabs Ltd., Technology Nexus AB, Thales Group, Topsec Network Security Technology Co. Ltd., Trend Micro Incorporated, Trustwave, VeriSign, Inc., Verizon Business, WatchGuard Technologies, Inc., and WebSense, Inc. Leading Global Information Security Research Institutes Center for Education and Research in Information- Assurance and Security, and Information Security Group. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.
INFORMATION SECURITY PRODUCTS & SERVICES MCP-1410
A GLOBAL STRATEGIC BUSINESS REPORT
1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1
Study Reliability and Reporting Limitations 1
Data Interpretation & Reporting Level 2
Quantitative Techniques & Analytics 3
Product Definitions and Scope of Study 3
Information Security Software 4
1. Identity & Access Management (I&AM) 5
1a. Public Key Infrastructure (PKI) 5
1b. Web Single Sign-On 5
1c. Host Single Sign-On 5
1d. User Provisioning 5
1e. Directory Services 6
1f. Legacy Authorization 6
1g. Advanced Authentication 6
2. Secure Content Management (SCM) 6
2a. Antivirus Software 6
2b. Web/Content Filtering 6
2c. Messaging Security (E-mail Scanning) 6
3. Intrusion Detection/Prevention (IDP) 6
4. Security & Vulnerability Management 7
5. Firewall/VPN Software 7
6. Other Security Software 7
Information Security Hardware 7
1. Hardware Authentication Products 7
1a. Tokens 8
1b. Smart Cards 8
1c. Biometrics 8
2. Threat Management Security Appliances 8
2a. Firewall/VPN Appliances 8
2b. SCM Appliances 8
2c. Intrusion Detection/Prevention Appliances 8
2d. Unified Threat Management (UTM) Appliances 9
Information Security Services 9
1. Consulting Services 9
2. Education and Training Services 9
3. Implementation Services 9
4. Management Services 10
5. Response Services 10
2. INDUSTRY OVERVIEW 11
Recession Ups Risk of Cyber Crime 11
Security - Scoring High on Corporate Agenda 11
Threat from Social Networking Sites 12
Virtualization - Enhancing Security Concerns 12
Smartphone Security - A Growing Concern 13
Information Security Market: Impact of Recession 13
Impact of Economic Recession on Global Enterprises 14
Recession Affects Purchasing Decisions 14
Hosted Security: A Solution for Cash-Strapped Companies 14
Growing Use of Two-Factor Authentication 15
Low Footprint Anti-Virus - Prolonging Usable Life of PCs 15
Shift from UTM to XTMs 15
Encryption for Data Protection 15
Internet Filtering Solutions: Protection at the Gateway 16
Protecting Remote Work 16
VoIP Security for Expanding VoIP 16
Security for Converged Data and Voice Environments 16
Cost Cutting Strategies in Recession 16
Increased use of Open Source Tools 16
Outsourcing of Select Security Functions 17
Simplification of Information Security 17
Eliminating Redundant Systems 17
Outsourcing Limited During Recession 17
Growing Commoditization of Security Products 18
3. GROWTH FACTORS & MARKET RESTRAINTS 19
Information Security Market - On a Growth Curve 19
Table 1: Global Market for Information Security Products &
Services (2007-2015): Geographic Regions Ranked by CAGR -
Asia-Pacific (Excl. Japan), Europe, Latin America, US, Japan,
and Canada (includes corresponding Graph/Chart) 19
Table 2: Global Market for Information Security Products &
Services (2007-2015): Information Security Segments Ranked by
CAGR - Information Security Services, Information Security
Hardware and Information Security Software (includes
corresponding Graph/Chart) 20
Factors Affecting Market Growth 20
Rise in Business Over Internet 20
Rising Frequency & Intensity of Threats 21
Rapid Expansion in Security Technologies 21
Regulatory Compliance Requirements 21
Fading Boundaries 21
On-Demand Computing 21
Dearth of Trained Staff and Infrastructure 22
Sophisticated Security Products 22
Market Growth Inhibitors 22
Hardware Security Appliances Outpaces Security Software Growth 22
End Use Markets 23
Information Security in Financial Services Sector 23
Major External & Internal Breaches in Financial Services Sector 23
Top Security Initiatives by Sector 23
Security Technologies Find Favor Among Organizations 23
Regulatory Compliance: A High Priority for Financial
Growing Significance of Data Loss Prevention 24
Lack of Alignment Between Business Objectives and Security 24
Convergence Gains Strength 24
Key Barriers in Information Security for Financial Services
4. MARKET DYNAMICS 26
Information Security Market - Principal Characteristics 26
Highly Competitive 26
Consolidating Products 26
Convergence - Another Form of Consolidation 26
Rapid Change in Technologies 27
Lack of Comprehensive Security Solutions 27
Appliances Offer Multiple Applications 27
Data Loss Prevention - Countering Internal Threats 27
Industry Continues to Innovate Undeterred by Recession 27
IBM Proventia Endpoint Secure Control (ESC) 28
Technology to Deal with Wireless DoS Attacks 29
Check Point Software Blade Architecture 29
Vera X512H RFID IC 29
Coverity Integrity Center 30
BitLocker To Go 30
5. INFORMATION SECURITY PRODUCTS & SERVICES - A MARKET INSIGHT 31
Network Security Appliance and Software Market 31
Table 3: Leading Vendors in the Global Network Security
Market (Q1 2009): Percentage Share Breakdown of Revenues for
Cisco, Juniper, Check Point, and Others (includes
corresponding Graph/Chart) 31
Rapid Growth of Virtual Security Appliance Market 31
Information Security Software Market on a Growth Spree 32
Consolidation Wave in Security Software Market 33
Identity & Access Management Solutions 33
Need for Identity and Access Management 33
Table 4: Global Identity and Access Management Market
(2009E): Percentage Share Breakdown of Revenues by
Operating Environment (includes corresponding Graph/Chart) 34
A Key Security Initiative for Enterprises 34
An Integral Part of Corporate Strategy 35
Growing Prominence of Identity-as-a-Service (IaaS) 35
Cloud Services Boost IaaS 36
Concerns with IaaS Implementation 36
Lack of Unified Standards 36
Problems Confronting SaaS Implementation 36
PKI (Public Key Infrastructure) 37
Legacy Authorization 37
Secure Content Management Leads the Pack 37
Antivirus Accounts for Lion's Share 38
Web Filtering 38
Messaging Security (E-mail Scanning) - A Promising Market 38
Intrusion Detection/Prevention 38
Security & Vulnerability Management 38
Table 5: Global Vulnerability Management Market (2008):
Percentage Share Breakdown of Revenues for Device
Vulnerability Assessment and Application Scanners 39
Small and Mid-Sized Businesses - An Under-Penetrated Segment
for SVM 39
Diverse Delivery Systems for SVM Products 39
Growing Significance of Application-Level Security 40
Unified Security Management 40
Firewall/VPN Software 40
Information Security Hardware 40
Hardware Authentication - A Trivial but Embryonic Market 40
Table 6: Global Biometrics Market (2009): Percentage Share
Breakdown of Revenues for Fingerprint Technology, Facial
Scan Technology, and Others (includes corresponding
Table 7: Global Biometrics Market By Application (2015P):
Percentage Share Breakdown of Revenues for Identity
Services, Logical Access, Physical Access, and Surveillance &
Monitoring (includes corresponding Graph/Chart) 42
Rapid Growth of Biometric Surveillance 42
Tokens & Smart Cards 42
Threat Management Security Appliances - Order of the Day 42
Firewall/VPN Appliances 43
VPN Market on an Upswing 43
SSL VPN - A Nascent Market 43
SCM Appliances 43
Intrusion Detection/Prevention Appliances 43
UTM Appliances - A Whip on Blended Security Threats 44
Increasing Fascination for UTM Appliances in Large Enterprises 44
Information Security Services - The Mushrooming Segment 44
6. COMPETITIVE LANDSCAPE 45
Technological Convergence Paves Way for Consolidation 45
IT Security Software Market 45
Table 8: Leading Vendors in the Global Security Software
Market (2008): Percentage Share Breakdown of Revenues for
Symantec, McAfee, Trend Micro, IBM, EMC, and Others
(includes corresponding Graph/Chart) 45
Table 9: Leading Vendors in the Global Identity and Access
Management Market (2007): Percentage Share Breakdown of
Revenues for IBM, CA, EMC, VeriSign, Oracle, Novell,
SafeNet, Aladdin, Gemalto, HP, and Others (includes
corresponding Graph/Chart) 46
Table 10: Leading Vendors in the Global Secure Content
Management (SCM) Appliances Market (2006): Percentage Share
Breakdown of Revenues for IronPort, Secure Computing,
Barracuda, and Others (includes corresponding Graph/Chart) 46
Anti-Virus Software Market 47
Table 11: Leading Vendors in the Global Anti-Virus Software
Market (2009): Percentage Share Breakdown of Revenues for
Symantec, McAfee, Trend Micro, Kaspersky Lab, and Others
(includes corresponding Graph/Chart) 47
Table 12: Leading Vendors in the Global Web Filtering
Software Market (2006) - Percentage Share Breakdown of
Revenues for Websense, SurfControl, Secure Computing,
Symantec, WebWasher, and Others (includes corresponding
Security and Vulnerability Management Market 48
Table 13: Leading Vendors in the Global Vulnerability Market
(2008): Percentage Share Breakdown of Revenues for IBM,
Qualys, Symantec, Attachmate, HP, Fortify, McAfee, Klocwork,
nCircle, Imperva, and Others (includes corresponding
Table 14: Leading Vendors in the Global Device Vulnerability
Assessment Market (2008): Percentage Share Breakdown of
Revenues for Qualys, IBM, Symantec, Attachmate, McAfee, and
Others (includes corresponding Graph/Chart) 48
Table 15: Leading Vendors in the Global Application
Vulnerability Assessment Market (2008): Percentage Share
Breakdown of Revenues for IBM, HP, Fortify, Klocwork,
Imperva, and Others (includes corresponding Graph/Chart) 49
Table 16: Leading Vendors in the Global Intrusion
Detection/Prevention Market (2006) - Percentage Share
Breakdown of Revenues for ISS, Cisco, McAfee, TippingPoint,
Juniper and Others (includes corresponding Graph/Chart) 49
Table 17: Leading Vendors in the Global Market for Network
Hardware Intrusion Detection/Prevention Software (2006) -
Percentage Share Breakdown of Revenues for ISS, Cisco,
TippingPoint, McAfee, Juniper, and Others (includes
corresponding Graph/Chart) 49
Table 18: Leading Vendors in the Global Market for Host
Intrusion Detection/Prevention Software (2006) - Percentage
Share Breakdown of Revenues for Cisco, ISS, McAfee,
Symantec, and Others (includes corresponding Graph/Chart) 50
Table 19: Leading Vendors in the Global Market for
Firewall/VPN (2006): Percentage Share Breakdown of Revenues
for Cisco, Check Point, Juniper, and Others (includes
corresponding Graph/Chart) 50
Table 20: Leading Vendors in the Global Market for High-End
Firewall (2006): Percentage Share Breakdown of Revenues for
Cisco, Juniper, Nokia, Nortel, Fortinet, Secure Computing,
and Others (includes corresponding Graph/Chart) 50
7. PRODUCT OVERVIEW 51
Information Security - An Introduction 51
Factors Affecting Implementation of Information Security
Solutions by Enterprises Worldwide - Ranked in Order of
Industry Wise Implementation of Information Security Policy -
Industries Ranked by Level of Implementation 52
Key Security Issues and Implications 52
Inadequate Budget - Main Constraint Against Effective
Information Security 52
External Threats Grab Limelight 52
Organizations are Essentially Reactive Rather than Proactive 53
Major Restraints to Efficient Information Security in
Enterprises Worldwide -Ranked in Order of Influence 53
Organization Size - A Key Factor in Security Decisions 53
Organizational Security Strata 54
Security Breaches 55
Types of Internal Security Breaches in Organizations - Ranked
in the Order of Frequency of Occurrence 55
Types of External Security Breaches in Organizations - Ranked
in the Order of Frequency of Occurrence 55
Damages Caused by Security Breaches 55
Proprietary Information Destruction 55
Disruption in Systems Performance 56
Data/Application Damage or Corruption 56
Commonly Discussed Security Threats 56
Managing Information Security 57
Measures to Ensure Information Security 57
Information Security Projects in Organizations - Ranked in
the Order of Relative Importance 58
8. AN UNDERSTANDING OF KEY PRODUCT SEGMENTS 59
Information Security Software 60
Identity & Access Management (I&AM) 60
Key Functionalities of Identity & Access Management Solutions 61
PKI (Public Key Infrastructure) 61
Benefits of PKI 62
Glitches with PKI 62
Single Sign-On (SSO) 62
Web Single Sign-On 63
Host Single Sign-On 63
User Provisioning 63
Directory Services 63
Legacy Authorization 63
Advanced Authentication 64
Secure Content Management (SCM) 64
Antivirus Software 64
Web/Content Filtering 65
Messaging Security (E-mail Scanning) 65
Table 21: Principal Factors Affecting Installation of
Web/E-mail Monitoring in Organizations (includes
corresponding Graph/Chart) 65
Intrusion Detection/Prevention (IDP) 66
Security & Vulnerability Management 66
Major Firewall Types 68
Packet Filter Firewall 68
Stateful Packet Inspection Firewall 68
Application Layer Gateways or Proxies 68
Available Forms of Firewalls 68
Software Firewalls 68
Hardware Firewalls 68
Virtual Private Networks (VPNs) 68
Key Components of a VPN 69
VPN Gateways 69
Security Servers 69
Available Forms of VPN 69
VPN Software 69
VPN Hardware 69
Types of VPN 69
Remote-access VPN 69
Site-to-Site VPN 70
Technologies Supporting Delivery of VPN Services 70
Internet Protocol Security (IPSec) 70
Point-to-Point Tunneling Protocol (PPTP) 70
Layer 2 Tunneling Protocol (L2TP) 70
Secure Socket Layer (SSL) 70
Multi Protocol Label Switching (MPLS) 71
Firewall/VPN - The Need for Integration 71
Other Security Software 71
Information Security Hardware 71
Hardware Authentication Products 72
Smart Cards 72
Threat Management Security Appliances 73
Firewall/VPN Appliances 73
SCM Appliances 73
Intrusion Detection/Prevention Appliances 73
Intrusion Detection System (IDS) 74
Types of IDS 74
Network based and Host based IDS 74
Misuse Detection and Anomaly Detection 74
Passive System and Reactive System 74
Intrusion Prevention System (IPS) 74
Unified Threat Management (UTM) Appliances - The Viable Solution 74
Benefits of UTM Appliances 75
Information Security Services 75
Information Security Services Life Cycle 75
Stages of Information Security Life Cycle 76
Security Policy 76
Program Policies 76
Issue-Specific Policies 77
System-Specific Policies 77
Security Services Management Tools 77
Service Agreements 77
Types of Information Security Services 77
Consulting Services 77
Education and Training Services 78
Implementation Services 78
Management Services 78
Response Services 78
9. PRODUCT INNOVATIONS/INTRODUCTIONS 79
Netgear Introduces Prosecure UTM5 79
WatchGuard Technologies Rolls Out WatchGuard XTM Multifunction
Nokia Siemens Networks and Juniper Networks Launch New
Security Solutions 79
Netgear Introduces Prosecure UTM25 and UTM10 Security Solutions 80
Global Secure Systems and QinetiQ Roll Out New Managed Digital
Security Service 80
Netmagic Solutions and iViZ Security to Unveil New Security
SafeNet Introduces eSafe® SmartSuite(TM) Mail and Web Security
Splunk and GlassHouse Technologies Develop Enterprise Security
10. PRODUCT INTRODUCTIONS/INNOVATIONS IN RECENT PAST -
A PERSPECTIVE BUILDER 83
NitroSecurity Launches New All-in-One NitroView ESM Variant 83
Digital Defense Rolls Out SWAT(TM) Information Security Service 83
ActivIdentity Releases 4TRESS Kerberos Agent 83
ActivIdentity Launches 4TRESS(TM) Authentication Server 3.6.1 84
Aladdin Launches eToken NG-FLASH 72K 84
Clearswift Launches MIMEsweeper for Domino Edge Server 84
IBM Unveils High Performance Network IPS Solution 84
Fortinet Introduces FortiGate(TM)-310B Multi-threat Security
Juniper launches Network Security Threat Management Solution 85
McAfee Unveils High Performance Network Security Platforms 85
RSA Expands Identity Assurance Product Line 85
EMC Introduces Enhances Security and Risk Management Capabilities 85
Symantec Launches New Service Offerings 86
WatchGuard Unveils Next-Generation Network Security Solutions 86
HP Expands Security Advantage Portfolio 86
Liberty Alliance Introduces Digital Identity Management
McAfee Introduces Total Protection 87
Bull Unveils StoreWay Calypso Data Management Software 87
Digital Defense Unveils ISRS Portfolio 87
Sun Microsystems Expands Identity Management Portfolio 87
AirPatrol Introduces Wireless Security Product Line 87
Quest Software Expands Identity & Access Management Product Range 88
Clearswift Unveils Novel Email Firewall 88
Crossbeam System Introduces Novel Web Security Solution 88
Fortinet Launches FortiWifi(TM)-60B, FortiGate(TM)-60B 88
Fortinet Expands FortiGate(TM)-3000 Line 89
Proofpoint Launches Advanced Virtual Security Appliance 89
Symantec Releases Norton AntiVirus 2008 & Norton Internet
Security 2008 89
Tumbleweed Launches Novel Email Security Solution 89
IBM Expands Identity Management Services 89
Microsoft and Experian Jointly Introduce Identity Management
IBM Launches TSM 5.5 Version 90
Above Security Unveils CSC2 Application 90
IBM Introduces Novel Security Services and Products 90
Symantec Launches Database Security 3.0 91
Novell Launches Access Manager 3 91
Quantum Introduces Q-EKM Solution 91
Seagate Introduces 9 Security and Storage Devices 91
NetWrix Introduces NetWrix Password Manager 92
Wipro and Oracle Jointly Launch Identity Management Service 92
Sun Microsystems and Deloitte Jointly Launch ERLM 92
Cogneto Unveils UNOMI(TM) Ultra Lite Identity Management Solution 92
SAP Expands SAP NetWeaver® Portfolio 93
Sun Microsystems Launches New Identity Management Products 93
Oracle Introduces Oracle® Management Pack 93
IBM Unveils New Security Software, Identity Mixer 93
Centeris Launches Likewise Identity 3.0 93
Cyber-Ark Integrates PPM Solution into Oracle Identity
Management Ecosystem 94
ForeScout Integrates CounterACT Solution into Oracle® Identity
ActivIdentity Corporation Launches ActivIdentity Solutions for
Actividentity Adds New Securelogin Kiosk to its Range of
Healthcare Solutions 95
ActivIdentity Launches an Entire Line of MS-Windows Vista-
Supporting Solutions 95
ActivIdentity Debuts Comprehensive Solutions Targeting Novell 95
Aladdin Knowledge Airs New Aladdin eToken PKI Client Versions 95
Aladdin Launches Reasonably-Priced Appliance for the SMB Market 95
Aladdin's ESafe WTA Offers Exclusive Security Audits for
Assessing Web Protection 96
Aladdin Consolidates Market Leadership through the Launch of
Advanced eToken Authentication Solutions 96
Aladdin Unleashes Industry's First-Ever Software Rights
Managing Solution - HASP SRM 96
EVault Web CentralControl Launched for Easy Management of Data
Security Environments 96
Barracuda Makes Third Generation Enhancement to the Company's
Image Spam Defense 97
Barracuda Web Filter Includes New Skype Management Features 97
BorderWare Offers SIPassure VoIP Security on Sun Microsystems
Technology US) 97
BorderWare Launches Domain and User Reputation Patent Pending
BorderWare Offers Multi Protocol Behavioural Analysis Systems 98
EVault Launches EVault Web CentralControl 98
Check Point Releases NGX R65, the Upgraded Version of Unified
Security Architecture Platform with Additional Features and
Enhanced Performance 98
Check Point Introduces New UTM Security Appliances for Medium
Scale Enterprises 98
Check Point Launches New Adaptive Security Solution for
Converged Carrier Communications 99
Check Point Introduces ZoneAlarm Internet Security Suite 7.0 99
Fortinet Launches a Security Software Agent for Mobile Devices 99
Fujitsu and Softex Together Develop Integrated Authentication
Device For Security Market 99
Fortinet Raises The Bar For Multi-Threat Security With The
Release of Fortigate-3600a 100
Fortinet Releases Combined Security and Networking Platform,
Enterasys Releases Upgraded Version Of Entrerasys Sentinel Nac
Solution for Superior Network Access Control 100
IronPort® Systems, Inc. Integrates Malware Filtering,
Reputation Filtering and URL Filtering into its IronPort S-
Series(TM) Web Security Appliances 100
IronPort® Systems, Inc. Releases Advanced Context Adaptive
Scanning Engine (TM) (CASE) 2.0 101
IronPort® Systems, Inc. Launches the IronPort C650(TM) Email
Security Appliance 101
L-1 Identity Solutions, Inc. Launches Latest Version of IBIS 101
Microsoft Corp. Introduces Range of Anti-Spam and Anti-Virus
Mirage Networks® Introduces Next-generation Mirage NAC(TM) Version 3 102
nCipher Plc Releases KeepSecure Product Suite 102
nCipher Plc. Releases miniHSM(TM) 102
NetIQ Corp. Introduces NetIQ® IntelliPolicy for Clients 1.7 102
NetIQ Corporation Unveils NetIQ® DRA 8.0 102
Norman Introduces New Online Security Solution to Prevent
Malware Attacks 103
Norman Introduces SandBox Analyzer 103
Secure Computing Presents Sidewinder 7.0 103
Sophos Unveils Sophos Mobile Security for Windows Mobile 103
Secure computing Corporation Introduces Webwasher 6.5 in Its
Unique Web Gateway Security 104
Sophos Launches ES1000 Email Security Appliance for SMEs 104
Sophos Launches WS1000 Web Control Platform 104
Stonesoft Corp Launches New Generation StoneGate(TM) Security 104
Symantec Launches New Security Information Manager 104
Trend Micro Introduces New Beta Version of ScanMail for
Microsoft Exchange 105
Trend Micro Introduces New Versions of Worry- Free Security
Trend Micro Introduces Security Suite Compatible with Windows
Trend Micro Introduces New Versions of InterScan Messaging
Security Suite and InterScan Messaging Security Appliance 105
Websense Launches Websense® Content Protection Suite 106
Oakley Networks Introduces SureView(TM) 4.0 Software 106
Ceelox Introduces New Email Encryption Solution 106
Verizon Business Launches Verizon Managed Web Content Services 106
EMC Expands Information Security Services Portfolio 107
eSoft Unveils Desktop Anti-Virus/Spyware Suite 107
Crossroads Launches Enhanced Database Security Appliance Version 107
SAVVIS Launches Managed Security Service through Cisco
Adaptive Security Appliance 107
Velosecure Launches Identity Finder, a New Software Product to
Prevent Identity Theft 107
GFI Software Releases the New Version of GFI LANguard N.S.S. 8 108
TippingPoint Announces Fine-Grained NAC Solution 108
Utimaco Introduces SafeGuard Enterprise 5.0 108
TippingPoint Offers Managed Security Service for TippingPoint IPS 108
11. RECENT INDUSTRY ACTIVITY 109
Oracle Corporation Takes Over Sun Microsystems 109
Trustwave Takes Over Intellitactics 109
AuthenTec Acquires Embedded Security Solutions Division of
Prolifics Takes Over Watson SCS 109
ANXeBusiness Takes Over ETSec 110
Cisco Acquires Rohati Systems 110
EMC to Take Over Archer Technologies 110
SHI International Enters into Partnership with Solutionary 110
Torrid Networks and Beyond Security Enter Into Partnership 111
CentraComm Selects eIQnetworks to Provide SecureVue 111
WatchGuard® Technologies Takes Over BorderWare Technologies 111
SafeNet Takes Over Assured Decisions 111
Check Point® Acquires Nokia Security Appliance Business 112
IBM Takes Over Guardium 112
Cryptzone to Acquire AppGate Network Security 112
M86 Security Takes Over Finjan 113
Rapid7 Takes Over Metasploit 113
Fortinet® Acquires Intellectual Property and Assets of Woven
SecureWorks Acquires MSS Business of VeriSign 113
McAfee Acquires Solidcore Systems 114
SIFT and stratsec Merge 114
SCM Microsystems Merges with Hirsch Electronics 114
LogLogic Takes Over Exaprotect 114
netForensics Acquires Cinxi Product Appliances from High Tower
Novell Takes over Fortefi's Technology Assets 115
CA Takes Over Orchestria Corporation 115
Ping Identity Acquires Sxip Access 115
Aladdin Offers eToken NG-Flash to Zagrebacka Bank of Croatia 116
Evidian Enters into Partnership with Gemalto 116
Prism Microsystems Inks Contract with EWA-Canada 117
HITRUST to Deploy nCircle HIT Security Solutions 117
Bivio Networks Acquires FlowInspect SpA 118
Department of Homeland Security and SecureInfo Renew Contract 118
WISeKey Acquires from WISeKey ELA 119
Mindware Signs Distributor Deal with Huawei Symantec 119
LogRhythm and Sapphire Enters into Partnership 119
Trend Micro to Acquire Third Brigade 120
FutureSoft Renews Reseller Partnership with TigerRidge 120
GigaTrust Enters into Agreement with Siemens PLM Software 121
Q1 Labs Signs Distribution Agreement with VADition 121
SRM Acquires InfoSec Associates 121
Good Harbor Acquires TECHMARK Security 122
Vector Capital Acquires Aladdin Knowledge Systems 122
AIA Teams Up with Internet ISA 123
NitroSecurity Acquires Assets of Chronicle Solutions 123
Berkana and Waterfall Security Solutions Sign Reseller Agreement 123
ManTech Completes Acquisition of DDK Technology Group 124
Optenet and FishNet Security Partner to Provide SaaS Solutions 124
SecureWorks Teams Up With ETEK International to Extend
Security Service Portfolio 125
Integralis and TELEHOUSE America Announce Alliance 125
Promisec and Internet Binat Announce New Information Security
LogRhythm forms Distribution Partnership with Excelerate Systems 126
Motion Computing Partners with Sig-Tec 126
QSGI Selects Fujitsu Mag EraSURE Data Degausser 127
Agilex Technologies forms Partnership with HBGary 127
Kaizen and RSA Join Forces for Information Security Solutions 127
Cygate Partners with Sourcefire 128
Ask.com Collaborates with Symantec to Enhance Web Search Safety 128
Workshare Enters into Partnership with ABBYY® 128
DeviceLock and ATHENA in Distribution Agreement 129
Q1 Labs Combines QRadar Network Security Management with
McAfee's ePO 129
Authentic Response Enters into Partnership with RelevantView© 129
Perimeter Enters into Partnership with Techmate 129
elQnetworks Joins McAfee's Security Innovation Alliance Program 130
ClearPoint Metrics Inks Partnership with Lumeta for Software
Cobham to Take Over Argotek 131
VidSys and Harris Stratex Networks Ink Partnership 131
Cyber-Ark Finalizes Distribution Deal with DLT Solutions 131
BigFix and Trend Micro in Licensing Agreement 132
Trustwave Takes Over Mirage Networks 132
12. CORPORATE ACTIVITY IN RECENT PAST - A PERSPECTIVE BUILDER 134
McAfee Acquires Secure Computing Corporation 134
Thales Acquires nCipher 134
Hitachi Purchases Majority Stake in M-Tech Information Technology 134
TruState International Acquires TruState 135
Command Information Takes Over Idealogica 135
NitroSecurity Buys RippleTech 135
Raytheon Company Purchases Telemus Solutions 135
McAfee Acquires Reconnex 136
Sophos Buys Utimaco Safeware 136
CA Takes Over IDFocus 136
Marshal Merges with 8e6 Technologies 136
CA to Purchase Eurekify 136
Raytheon Acquires SI Government Solutions 136
AuthenTec Acquires Ezvalidation 137
Aladdin Enters into Partnership Agreement with Unisys 137
NETGEAR Acquires CP Secure 137
Intercell Announces Agreement for Acquisition of Avalon
Medworxx to Acquire HealthCast 138
Lake Capital Partners Completes FishNet Security Acquisition 138
ManTech International Completes Acquisition of EWA Services 138
Cymphonix Partners with Bridge Minds 138
HP's EDS Unit Secures US$111 Million Contract from DoD 139
Global DataGuard and Wave Secure Data Partner for IT Security
Consulting Solutions 139
RSA and Microsoft Extend Technology Partnership to Secure
Sensitive Data 139
Cryptzone and Optimus Solutions Enter into Distribution Agreement 139
Splunk Partners with F5 over Security Management Solutions 140
Condyn Joins Forces with Symantec 140
DragonSoft Partners with NaviWorld Group 140
Alcatel-Lucent Joins Forces with Jeskell 141
Aladdin Knowledge Acquires SafeWord Range from Secure
Computing Corporation 141
Commtouch and Aladdin Ink Licensing Agreement 142
Electronic Data System Acquires Vistorm 142
Smiths Group Acquires Labcal Technologies 142
L-1 Identity Solutions Acquires Bioscrypt 143
aurionPro Solutions to Take Over SENA Systems 143
Oracle to Take Over Bharosa 143
Saflink Corporation Merges with IdentiPHI 143
GigaTrust Acquires Pinion Software 143
McAfee in Strategic Partnerships to Deliver Superior Network
Security Products 143
Phoenix Datacom Inks Reseller Deal with NetWitness 144
TriGeo and COMPUTERLINKS Partner 144
Aladdin in Global Partnership with Wyse 144
Xceedium Partners with Above Security for Expanding Global
Altor Networks Enters into Partnership with ArcSight 145
PricewaterhouseCoopers to Acquire Entology 146
Aladdin Acquires Eutronsec 146
Proximex and Augusta Systems Enter into Partnership 147
Cryptzone AB and Workshare Sign Partnership Agreement 147
Konica Minolta and CEC to Establish Joint Venture for Data
Security Solutions 147
IBM Acquires ADS 147
Shifra and Encentuate Sign Distribution Agreement for IAM 148
Command Information Acquires Idealogica 148
Office Depot and McAfee Tie up for Internet Security Solutions 148
TranSecur and Andrews International Collaborate 148
Aladdin and IdenTrust Collaborate 149
Global Crossing Enters into Partnership with Integralis 149
FishNet Forms Alliance with Oracle for IAM 150
Application Security Partners with GridApp Systems 150
SecureWorks Partners with MTS Allstream 150
QED Connect Teams Up with MessageLabs 151
Aladdin Joins Forces with ChosenSecurity 151
IBM Acquires Encentuate 151
Appin Acquires 50% Stake in IDCertainty 152
Urix Takes Over Predicted Solutions 152
Novell Extends Partnership with New Vendors 152
SafeNet Acquires Ingrian Networks 152
Ceduware Merges with Trustwave 153
HP Ceases Marketing of Identity Management Products 153
Logic Trends and Omada Join Hands 153
ACIS and UIH Form a JV 153
Edentify and TrustedID Collaborate 153
Microsoft and Eclipse Partner for Novel Identity Management
Atos Origin and Novell Collaborate 154
SafeNet Collaborates with RadVision 154
AlgoSec Inks Agreement with TrustNet 154
Airtel Teams Up with F-Secure 154
Cryptzone Bags Major Contract 155
Shifra Partners with Encentuate 155
Bharti Airtel and VeriSign Collaborate 155
13. FOCUS ON SELECT PLAYERS 156
ActivIdentity Corporation (USA) 156
AuthenTec, Inc. (USA) 156
Check Point Software Technologies Ltd (Israel) 156
Cisco Systems, Inc. (USA) 157
IronPort (USA) 157
Clearswift Ltd (USA) 158
CA Technologies, Inc. (USA) 158
Crossbeam Systems, Inc. (USA) 159
Entrust, Inc. (USA) 159
F-Secure Corporation (Finland) 160
Fortinet, Inc. (USA) 160
Fujitsu Ltd. (Japan) 161
Hewlett-Packard Development Company, L.P. (USA) 161
IBM Corporation (USA) 161
BigFix, Inc. (USA) 162
IBM Internet Security Systems (USA) 162
Juniper Networks, Inc. (USA) 163
Keyware Technologies NV (Belgium) 163
Lumension Security, Inc. (USA) 163
McAfee, Inc. (USA) 164
Norman ASA (Norway) 164
Nortel Networks Corporation (Canada) 165
Novell, Inc. (USA) 165
Ping Identity Corp. (USA) 165
Proofpoint, Inc. (USA) 166
RSA (USA) 166
SafeNet, Inc. (USA) 167
Ingrian Networks, Inc. (USA) 167
Aladdin Knowledge Systems Ltd. (USA) 167
Secui.com Co., Ltd. (Korea) 168
SonicWALL, Inc. (USA) 168
Sophos Plc (UK) 169
Utimaco Safeware AG (Germany) 169
Stonesoft Corporation (Finland) 169
Symantec Corporation (USA) 170
MessageLabs Ltd (UK) 170
Technology Nexus AB (Sweden) 171
Thales Group (France) 171
Topsec Network Security Technology Co. Ltd (China) 171
Trend Micro Incorporated (Japan) 172
Trustwave (USA) 172
VeriSign, Inc. (USA) 173
Verizon Business (USA) 173
WatchGuard Technologies, Inc. (USA) 173
WebSense, Inc. (USA) 174
Leading Global Information Security Research Institutes 175
Center for Education and Research in Information Assurance
and Security (CERIAS) (USA) 175
Information Security Group (UK) 175
14. GLOBAL MARKET PERSPECTIVE 176
Table 22: World Recent Past, Current & Future Analysis for
Information Security Products & Services by Geographic Region -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America, and Rest of World Markets Independently
Analyzed with Annual Revenues in US$ Million for Years 2007
through 2015 (includes corresponding Graph/Chart) 176
Table 23: World Historic Review for Information Security
Products & Services by Geographic Region - US, Canada, Japan,
Europe, Asia-Pacific (excluding Japan), Latin America, and
Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Million for Years 2000 through 2006 (includes
corresponding Graph/Chart) 177
Table 24: World 11-Year Perspective for Information Security
Products & Services by Geographic Region - Percentage
Breakdown of Revenues for US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America and Rest of
World Markets for 2005, 2010 & 2015 (includes corresponding
Information Security Software Market by Product Group/Segment 179
Information Security Software 179
Table 25: World Recent Past, Current & Future Analysis for
Information Security Software by Geographic Region - US,
Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin
America, and Rest of World Markets Independently Analyzed with
Annual Revenues in US$ Million for Years 2007 through 2015
(includes corresponding Graph/Chart) 179
Table 26: World Historic Review for Information Security
Software by Geographic Region - US, Canada, Japan, Europe,
Asia-Pacific (excluding Japan), Latin America, and Rest of
World Markets Independently Analyzed with Annual Revenues in
US$ Million for Years 2000 through 2006 (includes
corresponding Graph/Chart) 180
Table 27: World Recent Past, Current & Future Analysis for
Information Security Software by Product Segment - Identity &
Access Management, Secure Content Management, Intrusion
Detection/ Prevention, Security & Vulnerability Management,
Firewall/VPN and Other Security Software Segments
Independently Analyzed with Annual Revenues in US$ Million for
Years 2007 through 2015 (includes corresponding Graph/Chart) 181
Table 28: World Historic Review for Information Security
Software by Product Segment - Identity & Access Management,
Secure Content Management, Intrusion Detection/ Prevention,
Security & Vulnerability Management, Firewall/VPN and Other
Security Software Segments Independently Analyzed with Annual
Revenues in US$ Million for Years 2000 through 2006 (includes
corresponding Graph/Chart) 182
Table 29: World 11-Year Perspective for Information Security
Software by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America and Rest of World Markets for
2005, 2010 & 2015 (includes corresponding Graph/Chart) 183
Table 30: World 11-Year Perspective for Information Security
Software by Product Segment - Percentage Breakdown of Revenues
for Identity & Access Management, Secure Content Management,
Intrusion Detection/Prevention, Security & Vulnerability
Management, Firewall/VPN and Other Security Software Segments
for 2005, 2010 & 2015 (includes corresponding Graph/Chart) 184
Table 31: World Recent Past, Current & Future Analysis for
Identity & Access Management Software by Geographic Region -
US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),
Latin America, and Rest of World Markets Independently
Analyzed with Annual Revenues in US$ Million for Years 2007
through 2015 (includes corresponding Graph/Chart) 185
Table 32: World Historic Review for Identity & Access
Management Software by Geographic Region - US, Canada, Japan,
Europe, Asia-Pacific (excluding Japan), Latin America, and
Rest of World Markets Independently Analyzed with Annual
Revenues in US$ Million for Yea
To order this report:
Security Services Industry: Global Information Security Products & Services Industry
Security Services Business News
More Market Research Report
Check our Company Profile, SWOT and Revenue Analysis!Nicolas Bombourg Reportlinker Email: [email protected] US: (805)652-2626 Intl: +1 805-652-2626
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