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920-174 - Nortel Contact Center Manager Rls. 7.0(R) Install and Config - Dump Information

Vendor : Nortel
Exam Code : 920-174
Exam Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Questions and Answers : 55 Q & A
Updated On : February 15, 2019
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920-174 Questions and Answers

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920-174 Nortel Contact Center Manager Rls. 7.0(R) Install and Config

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920-174 exam Dumps Source : Nortel Contact Center Manager Rls. 7.0(R) Install and Config

Test Code : 920-174
Test Name : Nortel Contact Center Manager Rls. 7.0(R) Install and Config
Vendor Name : Nortel
Q&A : 55 Real Questions

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Nortel Nortel Contact Center Manager

Nortel Transforms customer Care With New Contact middle solutions for organizations | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

business tactics blend with Communications to raise revenue, reduce charges and boost consumer pride

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a number of new contact center products and capabilities arming ultra-modern agencies with essentially the most advanced capabilities accessible. Heading up the new offering is Contact middle 7.0 followed by enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and delivered performance to the enterprise's Agile verbal exchange atmosphere (ACE) platform.

particularly resilient and redundant, Contact middle 7.0 is a local SIP-primarily based solution with tightly integrated unified communications (UC) capabilities and lots of of latest elements, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed partner, Nortel is recognized for demonstrating the highest stage of competency and knowledge in designing, integrating, and supporting Microsoft technologies.

"Nortel is doing creative things in the client contact market and their strategy for making it fundamental to mix functions with company procedures is appropriate on the mark," pointed out Steve Lemak, vp of IT, excelleRx, a Nortel contact center consumer and company of medication management for the hospice market. "They consider what needs to be finished to support companies like ours reduce costs and pace our means to more suitable serve our valued clientele."

"These bulletins underscore Nortel's focal point on offering sophisticated consumer care solutions that now not handiest simplify business manner and utility integration however also highlight Nortel's endured commitment to carry innovative capabilities to our consumers," spoke of Ravi Chauhan, normal supervisor, Communications Enabled company options, Nortel.

Key facets of Contact core 7.0 consist of:

- Open Interfaces - moreover the openness delivered with the aid of SIP, Contact middle 7.0 provides open application Programming Interfaces using a features Oriented architecture (SOA), which enables integration of the contact center into a company's company applications and techniques. With net service interfaces for queuing, computer Telephony Integration (CTI), and database integration, a enterprise can automate workflow between front and again office functions to eliminate tedious guide procedures.

- UC within the Contact center - With Contact core 7.0 and Microsoft OCS integration, it's convenient for customers to interact with a enterprise the use of quite a few modes of communique. This unique integration offers a single, unified agent laptop interface for inbound/outbound voice, e-mail, internet chat, and rapid messaging. as an example, Contact middle 7.0 can intelligently route client contacts to accessible agents the usage of SIP-based mostly presence. agents can also use presence to quickly check which of their consultants is obtainable to support with a client request, enabling first contact resolution.

- Predictive Outbound Dialing - typically provided as a separate utility, Nortel has thoroughly built-in this expertise inside Contact middle 7.0 to enhance the effectivity of brokers through allowing the gadget to intelligently predict when an agent will turn into accessible and place an outbound name to coincide with their availability. And, since it is built-in with Contact middle 7.0, reporting and administration are seamless.

- service advent environment (SCE) - Contact center 7.0 also elements a graphical 'drag and drop' device that takes the figure out of contact center and self-provider workflow creation. With SCE, the workflow orchestration between distinctive purposes is simplified using open, web services interfaces, which reduces the charge and pace of deployment. Nortel estimates use of this device to be five instances sooner than average workflow creation methods.

- capabilities - Contact middle 7.0 answer is complemented by means of an superior set of new features spanning all points of contact center operations. These include: Consulting and Design; building and Customization; Implementation and Integration; manage and protection; and Optimization features.

For greater details, talk over with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

in addition to the Contact core 7.0 answer, Nortel is additionally making improvements to its ICP offering with characteristic Pack 1. Enhancements encompass outbound detection for discerning between a person and an answering desktop; co-residence of the Nuance speech server, putting off the need for a separate server; and extension of SIP CTI interworking to aid Avaya AES.

"To name a new product subsequent-gen has develop into cliche, but Nortel has definitely put its Interactive Communications Portal in a category by itself when it comes to imaginitive design, openness, interoperability necessities guide and ease-of-use," referred to Joe Outlaw, predominant contact core analyst, Frost & Sullivan. "long-time market leader Nortel demonstrates with ICP, it's dedicated to bringing main solutions to the market."

Nortel also continues to pursue an open utility environment including here functionality as part of ACE liberate 1.2:

- expanded help of Microsoft OCS 2007 for enhanced presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime client 8.0.1 for click to convention and enhanced presence capabilities;

- And, features for utility customization, prototyping, and customized application construction.

"further and further companies are discovering that having the capacity to automate functions and procedures, while having distinct channels of verbal exchange attainable, can improve efficiencies, lower operating prices, and construct consumer loyalty," spoke of Joel Hackney, president, business options, Nortel. "UC-enablement is naturally the route forward and we have now provided an easy roadway for our consumers to attain this aim."

With Nortel contact centers coping with greater than 200 million calls a day, the company presents the broadest utility portfolio, including contact middle, self-provider, advanced speech, and group of workers optimization options. It also adheres to an open, vendor-agnostic method that permits for basic integration of the UC experience throughout purposes and gadgets complemented with the aid of a prosperous functions practice that may personalize options according to a client's entertaining company needs.

About Nortel

Nortel is a identified chief in offering communications capabilities that make the promise of company Made basic a reality for our valued clientele. Our subsequent-generation applied sciences, for each carrier company and business networks, guide multimedia and business-vital purposes. Nortel's technologies are designed to support eliminate modern-day obstacles to efficiency, speed and efficiency by means of simplifying networks and connecting individuals to the counsel they need, once they need it. Nortel does enterprise in additional than 150 international locations everywhere. For greater information, visit Nortel on the web at www.nortel.com. For the newest Nortel news, visit www.nortel.com/news.

certain statements in this press unlock may additionally contain words corresponding to "may", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "aims", "envisions", "seeks" and different similar language and are considered ahead-searching statements or tips under relevant securities legislations. These statements are in accordance with Nortel's current expectations, estimates, forecasts and projections concerning the working atmosphere, economies and markets by which Nortel operates. These statements are discipline to vital assumptions, risks and uncertainties, which might be elaborate to predict and the genuine effect could be materially distinct from these contemplated in forward-looking statements. For more information with recognize to definite of these and different factors, see Nortel's Annual document on Form10-ok, Quarterly reports on kind 10-Q and other securities filings with the SEC. except otherwise required through applicable securities legal guidelines, Nortel disclaims any intention or duty to update or revise any ahead-searching statements, no matter if because of new information, future events or otherwise.

(1)Nortel, the Nortel brand and the Globemark are logos of Nortel Networks.

Use of the terms "partner" and "partnership" doesn't imply a criminal partnership between Nortel and every other birthday celebration.


NetVision Deploys Nortel in New Contact facilities | killexams.com Real Questions and Pass4sure dumps

via DAVID R. BUTCHER, Assistant Editor, consumer interaction solutions

announced these days, Israel-based internet options issuer NetVision Ltd. has deployed Nortel solutions for its new contact centers to carry short and correct provider to its enterprise consumers and patrons nationwide.

NetVision has deployed the brand new contact core options with the aim of enabling the business to right away reply to consumer inquiries. It goals to achieve this through rapidly routing the inquiries to essentially the most acceptable of the company’s 300 service brokers by the use of account-guidance pop-up displays to personalize information. In doing so, and with Nortel’s help, valued clientele’ wait instances and needless referrals amongst agents will also be minimized, further bettering consumer provider and agent productivity improvement; concurrently, network bottlenecks will also be eradicated and operational expenses decreased.

The Nortel Contact middle solution integrates with both the Nortel Contact core supervisor and the Nortel verbal exchange Server 1000M platform. the mixing makes it possible for customer carrier brokers to build on NetVision’s offering of tailor-made features designed to meet each consumer’s particular requirements. In cooperation with Nortel developer and integrator Aspire A.S., the more desirable call center’s implementation turned into completed with the aid of Nortel channel associate GlobCall.

Nortel has additionally upgraded NetVision’s latest telephony system in keeping with the Nortel communique Server a thousand answer. the new, Nortel-provided gadget allows for NetVision to define the parameters necessary to enact “easy operation of the call middle,” together with true-time prioritization and get in touch with routing based on agent skillability, subscriber identification and group of workers dynamics. The gadget is extra designed to deliver immediate account histories via pop-up displays. As smartly, this answer can present insight regarding service fine and efficiency degrees.  

The contact center answer also includes Nortel CallPilot, a unified-messaging utility that mixes voice mail, e mail and fax messages into a single mailbox. The mailbox is accessible by means of mobilephone or any browser-enabled workstation. Nortel Telephony supervisor is additionally covered in the contact middle solution; the superior administration utility offers an integrated suite of administration tools for configuration, handle and analysis. 

“NetVision’s new device from Nortel enables us to serve our large client base an awful lot more correctly through a seamless operation of our [contact center] websites,” pointed out NetVision VP of know-how Yuval Tzeiri in a company commentary.  

Serving each provider suppliers and enterprise shoppers, Nortel does company in more than 150 countries.

-----

David R. Butcher is Assistant Editor of customer interaction solutions. to look extra articles via David Butcher, please consult with:

[ Back To TMCnet.com's Homepage ]


ready for VoIP: network management Architectures: Nortel Networks | killexams.com Real Questions and Pass4sure dumps

WEBINAR:On-Demand

EUC with HCI: Why It matters

Nortel Networks service provider, headquartered in Toronto, Ontario, has a background in telephony that dates back to 1882, when the Bell cellphone company of Canada based a separate branch to begin manufacturing cellphone sets. That effort became Northern electric powered, which designed the switching methods of the Trans-Canada phone toll gadget within the 1930s, and later became a separate subsidiary, Northern Telecom, which turned into centered in 1971 to fabricate and sell equipment within the u.s..

In 1995, the Nortel company identify was centered, which changed into formally modified to Nortel Networks in 1999. nowadays, the business does company in over 150 countries all over the world, claims the right 25 service providers as its purchasers, and serves over 100 million enterprise users global.

The business is lively in a number of verbal exchange areas, together with digital, optical, instant, IP, VoIP, broadband, multimedia, and Ethernet technologies. one of the most biggest gadget providers in the industry, the company employs over 33,000, with round a 3rd of these people devoted to R&D actions, and posted US$11.four Billion in revenues right through 2006.

Nortel VoIP switching techniques serve each enterprise and provider type consumers, with the conversation Server family of softswitches able to managing over a hundred,000 IP phones. With programs that colossal, an exceptional community administration scheme is fundamental—which is what Nortel has named its Proactive Voice exceptional administration, or PVQM.

The PVQM solution become co-developed through Nortel and NetIQ, and is certainly designed to ensure that the equipment's voice first-class is with ease monitored and managed. PVQM is primarily based upon a lifestyles-cycle model of IP telephony implementation, which defines four key phases of that process: evaluation, pre-deployment, ongoing monitoring, and reporting and planning.

The network evaluation section addresses the question: "is that this network able for VoIP?" to check if the latest data community is capable of managing the extended traffic loads that the voice and/or video system will carry. NetIQ's Vivinet Assessor is used for this section, and evaluates and reports on the community's skill to help VoIP necessities, collects community metrics to foretell the typical anticipated call best, and provides an inventory of key networking gadgets, together with switches and routers (see figure 1).

in the pre-deployment part, Nortel's business coverage manager offers centralized management of the community exceptional, making for a more consistent QoS across the total business.

once the network has been deployed, ongoing monitoring of end-consumer voice first-class and of the overall fitness of the network is required, which maximizes the uptime, reliability, and best of the connections. This section makes use of the NetIQ AppManager, and also the Vivinet Diagnostics that combine the platform, equipment, and speak to first-class metrics for the Nortel call Servers with suggestions regarding the supply and standing of different network contraptions (see determine 2). The Vivinet Diagnostics is an automatic troubleshooting tool that can right away pinpoint call problems, and help in settling on why call nice has suffered.

The last section, reporting and planning, gives voice and community first-rate reporting for carrier level agreement (SLA) administration and planning applications, and additionally makes use of the capabilities of the NetIQ AppManager. This aspect of the solution allows for a couple of purposes, akin to IP phones, voicemail, call servers, contact facilities, etc, to be supported from a single administration console.

apart from the NetIQ products, Nortel has embedded Telchemy's Vqmon agents (see http://telchemy.com/vqmonep.html) in Nortel IP phones, which allow the phone to computer screen its own call fine in true time and immediately send on RTCP XR messages for troubleshooting analysis when predefined QoE thresholds are exceeded. (The RTP handle Protocol extended reviews (RTCP XR) are diagnostic packets defined in RFC 3611 (ftp://ftp.rfc-editor.org/in-notes/rfc3611.txt) that may also be used for community management applications.)

If a threshold is surpassed, a notification is distributed on to NetIQ AppManager and Vivinet Diagnostics, which immediately performs a trace-route and root cause analysis whereas the name is in growth. Nortel's business network administration equipment (ENMS) can then deliver a community view of the alarm and diagnostics to additional isolate the issue. in addition, Nortel's enterprise coverage supervisor (EPM) may also be used to apply a coverage to proper the cause of the network degradation impacting voice first-class.

extra details on the Nortel Networks structure and items can also be found at www.nortel.com. Our next tutorial will continue our examination of vendors' network management architectures.

writer's BiographyMark A. Miller, P.E., is President of DigiNet corporation, a Denver-based consulting engineering company. he's the creator of many books on networking applied sciences, together with Voice over IP applied sciences, and cyber web applied sciences instruction manual, both published via John Wiley & Sons.

Article courtesy of commercial enterprise VoIP Planet, © 2008 DigiNet employer, All Rights Reserved

Mark A. Miller, P.E. is President of DigiNetB. employer, a Denver-based mostly consulting engineering company. he's the author of many books on networking applied sciences, including Voice over IP applied sciences, and cyber web applied sciences instruction manual, both posted by John Wiley & Sons.


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Nortel Contact Center Manager Rls. 7.0(R) Install and Config

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VoIP certification tracks - Nortel's support certifications | killexams.com real questions and Pass4sure dumps

As mentioned in a previous tip, companies are implementing IP telephony more frequently on their data infrastructures. The increased deployment has created a need for certified IP telephony engineers to provide proven, best-of-breed technology.

The IP telephony certifications Nortel currently offers are divided into four categories: Support Specialist, Design Specialist, Support Expert, and Design Expert. This tip discusses the Nortel Support track.

Support Specialist

The Support Specialist certifications are intended to demonstrate an individual's ability to implement, operate, and troubleshoot a Nortel Networks IP Telephony solution. The Support Specialist certification reflects a candidate with three to six months of experience that can handle routine technical issues of a standard Nortel IP Telephony Solution.

NNCSS - VoIP Succession BCM 3.0

This certification tests the capability to implement, operate, and troubleshoot the Business Communications Manager 3.0. This certification covers hardware, start-up, data and voice networking, applications, and troubleshooting the BCM. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession BCM 3.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.

NNCSS - CallPilot Rls. 2.0

This certification tests the ability to implement, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and security of a single site CallPilot system. To pass the certification, two exams must be successfully completed: Meridian Database and CallPilot 2.0.

NNCSS - Symposium Call Center Server or Symposium Call Center Server Installation and Maintenance

These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center Server. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Call Center Server 4.2, Symposium Web Client 4.0, and Symposium Express 3.0. However, the Symposium Call Center Server certification also tests the architecture, custom configuration and integration of the server. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center or Symposium Call Center Installation and Maintenance, respectively.

NNCSS - Symposium Call Center TAPI/Agent or Call Center TAPI/Agent Installation and Maintenance

These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center TAPI/Agent. Both certifications cover hardware, software installation, administration, and maintenance of Symposium TAPI 2.3 and Symposium Agent 2.3. However, the Symposium Call Center TAPI/Agent certification also tests the architecture, integration, and custom configuration of the TAPI/Agent. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center TAPI/Agent or Symposium Call Center TAPI/Agent Inst/Main, respectively.

NNCSS - Symposium Express Call Center or Symposium Express Call Center Installation and Maintenance

These certifications test the ability to implement, operate, and troubleshoot the Symposium Express Call Center. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Express Call Center 4.2. However, the Symposium Express Call Center certification also tests the architecture and integration of the call center. To pass either of the certifications, one exam must be successfully completed: Symposium Express Call Center or Symposium Express Call Center Inst and Maint respectively.

NNCSS - VoIP Multimedia Communication Server (MCS) 5100 2.0

This certification tests the ability to implement, operate, and troubleshoot the VoIP Multimedia Communication Server (MCS) 5100 2.0. This certification covers installation of the hardware and software, configuration, maintenance, and management of the Multimedia Communication Server (MCS) 5100 2.0. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and VoIP Multimedia Communication Server (MCS) 5100 2.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.

NNCSS - VoIP Succession 1000/1000M Rls. 3.0 DB Administrator

This certification tests the ability to maintain and troubleshoot the VoIP Succession 1000/1000M Rls. 3.0 DB Administrator. This certification covers the architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0 using Basic Alternate Route Selection (BARS) and Network Alternate Route Selection (NARS). To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 DB Administrator.

NNCSS - VoIP Succession 1000/1000M Rls. 3.0 Installation and Maintenance

This certification tests the ability to install, configure, and maintain the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the installation, architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0, Internet Telephones i2xxx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, three exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 for Technicians, and Succession 1000/1000M Rls. 3.0.

Support Expert

The Support Expert certifications build on the specialist's abilities by demonstrating their skill to implement, operate, and troubleshoot an advanced Nortel Networks IP Telephony solution. The Support Expert certifications reflect a candidate with six to twelve months of hands-on experience with the ability to lead or assist intermediate-level personnel to maintain complex Nortel IP Telephony solutions.

NNCSE - CallPilot 2.0 Unified Messaging Solutions

This certification tests the ability to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging Solution 2.0. This certification covers the installation, administration, interoperability, security, upgrade procedures and feature usage for a multi site CallPilot system. To pass the certification, the candidate must first obtain their NNCSS - CallPilot Rls. 2.0. Subsequently, the CallPilot 2.0 Unified Messaging Solutions must be successfully completed to obtain this certification.

NNCSE - Contact Center

This certification tests the ability to implement, operate, troubleshoot and optimize the Contact Center Products. This certification covers the candidate's capabilities on the Symposium Call Center Server (SCCS)/Symposium Express Call Center/Symposium Web Client, Symposium TAPI Service Provider (TAPI SP), Symposium Agent, and the Symposium Web Center Portal. To pass the certification, the candidate must first obtain their NNCSS - Symposium Call Center Server and the NNCSS - Symposium Call Center TAPI/Agent certification. Subsequently, the Contact Center Exam must be successfully completed to obtain this certification.

NNCSE - IP Convergence Succession 1000/1000M Rls. 3.0

This certification tests the ability to install, configure, maintain, and optimize the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the configuration, succession branch office (BO), remote office, operation, and Meridian 1 to Succession 1000M 3.0 migration procedures for the Succession 1000/1000M Rls. 3.0, Internet Telephones i2xxx, Remote Office 91xx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, the candidate must first obtain their NNCSS - VoIP Succession CSE 1000 Rls. 2.0 or the VoIP Succession 1000/1000M Rls. 3.0 Installation & Maintenance certification. Subsequently, another more difficult version of the Succession 1000/1000M Rls. 3.0 Exam must be successfully completed to obtain this certification.

In the IT industry, certifications are a means to validate an individual's expertise within a specified area. The above Nortel IP Telephony certifications are some of the tools that can demonstrate the capabilities of an IP Telephony support professional. These certifications could not replace years of industry experience, but they do provide the foundation to support and manage Nortel Voice over IP solutions.

The next tip will discuss Nortel's Design IP Telephony certification track.

Richard Parsons (CCIE#5719) is a Manager of Professional Services for Callisma Inc., a wholly owned subsidiary of SBC. He has built a solid foundation in networking concepts, advanced troubleshooting, and monitoring in areas such as optical, ATM, VoIP, routed, routing, and storage infrastructures. Rich resides in Atlanta GA, and is a graduate of Clemson University. His background includes senior and principal consulting positions at International Network Services, Lucent, and Callisma.


MultiCare Health System Manages Cisco and Nortel Wireless Networks With Aruba's AirWave Wireless Management Suite | killexams.com real questions and Pass4sure dumps

SUNNYVALE, CA -- (Marketwire) -- 02/23/09 -- Aruba Networks, Inc. (NASDAQ: ARUN), a global leader in wireless LANs and secure mobility solutions, today announced that MultiCare Health System has deployed the AirWave Wireless Management Suite to manage the Nortel and Cisco Wi-Fi networks running across its four hospitals. Founded in 1882 in Tacoma, Washington, MultiCare is an integrated health organization made up of Allenmore Hospital, Good Samaritan Hospital, Mary Bridge Children's Hospital, Tacoma General Hospital, and numerous primary care and urgent care clinics, multi-specialty centers, hospice and home health services. From a single console the AirWave suite now manages 1000 access points spread between a Cisco wireless network at the Good Samaritan Hospital, and Nortel wireless LANs at the other hospitals.

"The AirWave suite is a superb management tool, superior to the vendor-supplied tools we used initially, and the only one available that can simultaneously manage both Cisco and Nortel networks," said Luis Coloma, a network analyst at MultiCare. "While it was technically possible to manage the wireless networks in our four hospitals from two different consoles, doing so would have been very inefficient, increased the burden on our IT staff, and deprived us of a system-level view of our entire organization. Instead, from a single console, we wanted visibility into the entire Wi-Fi network, a rich array of system-level reports, and system-level troubleshooting. The AirWave suite delivered on all counts."

The latest AirWave Wireless Management Suite offers many key features that are typically missing from proprietary management solutions:

-- Management efficiency through improved diagnostics, advanced troubleshooting, and reporting; -- Visibility into the wireless network that enables the Help Desk to resolve problems remotely and efficiently; -- Streamlined performance of routine management tasks such as updating controller configurations and software versions; and -- Support for multiple generations of technology, wireless standards, and vendors through a single console interface.

"Mergers, acquisitions, and facility moves wreak havoc within an IT organization because of the wide range of new infrastructure devices that often accompany such moves," said Bryan Wargo, general manager of Aruba's network management division. "In the past the only option was to install multiple management systems, a costly decision because of the IT training time and license/maintenance fees. Now there is a better way. Whether you need to manage a small single vendor system or a multi-facility, multi-vendor network, the AirWave suite offers exceptional value for money."

About Aruba Networks

People move. Networks must follow. Aruba securely delivers networks to users, wherever they work or roam. Our mobility solutions enable the Follow-Me Enterprise that moves in lock-step with users:

-- Adaptive 802.11a/b/g/n Wi-Fi networks optimize themselves to ensure that users are always within reach of mission-critical information; -- Identity-based security assigns access policies to users, enforcing those policies whenever and wherever a network is accessed; -- Remote networking solutions ensure uninterrupted access to applications as users move; -- Multi-vendor network management provides a single point of control while managing both legacy and new wireless networks from Aruba and its competitors.

The cost, convenience, and security benefits of our secure mobility solutions are fundamentally changing how and where we work. Listed on the NASDAQ and Russell 2000® Index, Aruba is based in Sunnyvale, California, and has operations throughout the Americas, Europe, Middle East, and Asia Pacific regions. To learn more, visit Aruba at http://www.arubanetworks.com.

© 2009 Aruba Networks, Inc. AirWave®, Aruba Networks®, Aruba Mobility Management System®, Bluescanner, For Wireless That Works®, Mobile Edge Architecture, People Move. Networks Must Follow., RFProtect, Green Island, and The Mobile Edge Company® are trademarks of Aruba Networks, Inc. All rights reserved.

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Reportlinker Adds Global Information Security Products & Services Industry | killexams.com real questions and Pass4sure dumps

NEW YORK, Nov. 16, 2010 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Global Information Security Products & Services Industry

http://www.reportlinker.com/p092529/Global-Information-Security-Products--Services-Industry.html

This report analyzes the worldwide markets for Information Security Products and Services in US$ Million by the following product segments: Information Security Software, Information Security Hardware, and Information Security Services. The sub-segments analyzed under the Information Security Software segment include Identity & Access Management (Public Key Infrastructure (PKI), Web Single Sign-On, Host Single Sign-On, User Provisioning, Directory Services, Legacy Authorization, Advanced Authentication), Secure Content Management (Antivirus, Web Filtering, Messaging Security), Intrusion Detection/Prevention, Security & Vulnerability Management, Firewall/VPN Software, and Other Security Software. The sub-segments analyzed under the Information Security Hardware segment include Hardware Authentication (Tokens, Smart Cards, Biometrics), Threat Management Security Appliances, Firewall/VPN Hardware/Appliances, SCM Appliances, Intrusion Detection/Prevention Appliances, and Unified Threat Management Appliances. The sub-product segments analyzed under the Information Security Services segment include Implementation Services, Consulting Services, Management Services, Education & Training, and Response Services. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015. A seven-year historic analysis is also provided for these markets. The report profiles 483 companies including many key and niche players such as ActivIdentity Corporation, AuthenTec, Inc., Check Point Software, Technologies Ltd ., Cisco Systems Inc., IronPort, Clearswift Ltd , CA Technologies, Inc., Crossbeam Systems, Inc., Entrust, Inc., F-Secure Corporation, Fortinet Inc., Fujitsu Ltd., Hewlett-Packard Development Company, L.P, IBM Corporation, BigFix, Inc., IBM Internet Security Systems, Juniper Networks, Inc., Keyware Technologies NV, Lumension Security, Inc., McAfee, Inc., Norman ASA, Nortel Networks Corporation, Novell, Inc., Ping Identity Corp., Proofpoint, Inc., RSA, SafeNet, Inc., Ingrian Networks, Inc., Aladdin Knowledge Systems Ltd., Secui.com Co., Ltd., SonicWALL, Inc., Sophos Plc, Utimaco Safeware AG, Stonesoft Corporation, Symantec Corporation, MessageLabs Ltd., Technology Nexus AB, Thales Group, Topsec Network Security Technology Co. Ltd., Trend Micro Incorporated, Trustwave, VeriSign, Inc., Verizon Business, WatchGuard Technologies, Inc., and WebSense, Inc. Leading Global Information Security Research Institutes Center for Education and Research in Information- Assurance and Security, and Information Security Group. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

INFORMATION SECURITY PRODUCTS & SERVICES MCP-1410

A GLOBAL STRATEGIC BUSINESS REPORT

CONTENTS

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1

Study Reliability and Reporting Limitations 1

Disclaimers 2

Data Interpretation & Reporting Level 2

Quantitative Techniques & Analytics 3

Product Definitions and Scope of Study 3

Information Security Software 4

1. Identity & Access Management (I&AM) 5

1a. Public Key Infrastructure (PKI) 5

1b. Web Single Sign-On 5

1c. Host Single Sign-On 5

1d. User Provisioning 5

1e. Directory Services 6

1f. Legacy Authorization 6

1g. Advanced Authentication 6

2. Secure Content Management (SCM) 6

2a. Antivirus Software 6

2b. Web/Content Filtering 6

2c. Messaging Security (E-mail Scanning) 6

3. Intrusion Detection/Prevention (IDP) 6

4. Security & Vulnerability Management 7

5. Firewall/VPN Software 7

6. Other Security Software 7

Information Security Hardware 7

1. Hardware Authentication Products 7

1a. Tokens 8

1b. Smart Cards 8

1c. Biometrics 8

2. Threat Management Security Appliances 8

2a. Firewall/VPN Appliances 8

2b. SCM Appliances 8

2c. Intrusion Detection/Prevention Appliances 8

2d. Unified Threat Management (UTM) Appliances 9

Information Security Services 9

1. Consulting Services 9

2. Education and Training Services 9

3. Implementation Services 9

4. Management Services 10

5. Response Services 10

2. INDUSTRY OVERVIEW 11

Recession Ups Risk of Cyber Crime 11

Security - Scoring High on Corporate Agenda 11

Threat from Social Networking Sites 12

Virtualization - Enhancing Security Concerns 12

Smartphone Security - A Growing Concern 13

Information Security Market: Impact of Recession 13

Impact of Economic Recession on Global Enterprises 14

Recession Affects Purchasing Decisions 14

Hosted Security: A Solution for Cash-Strapped Companies 14

Growing Use of Two-Factor Authentication 15

Low Footprint Anti-Virus - Prolonging Usable Life of PCs 15

Shift from UTM to XTMs 15

Encryption for Data Protection 15

Internet Filtering Solutions: Protection at the Gateway 16

Protecting Remote Work 16

VoIP Security for Expanding VoIP 16

Security for Converged Data and Voice Environments 16

Cost Cutting Strategies in Recession 16

Increased use of Open Source Tools 16

Outsourcing of Select Security Functions 17

Simplification of Information Security 17

Eliminating Redundant Systems 17

Outsourcing Limited During Recession 17

Growing Commoditization of Security Products 18

3. GROWTH FACTORS & MARKET RESTRAINTS 19

Information Security Market - On a Growth Curve 19

Table 1: Global Market for Information Security Products &

Services (2007-2015): Geographic Regions Ranked by CAGR -

Asia-Pacific (Excl. Japan), Europe, Latin America, US, Japan,

and Canada (includes corresponding Graph/Chart) 19

Table 2: Global Market for Information Security Products &

Services (2007-2015): Information Security Segments Ranked by

CAGR - Information Security Services, Information Security

Hardware and Information Security Software (includes

corresponding Graph/Chart) 20

Factors Affecting Market Growth 20

Rise in Business Over Internet 20

Rising Frequency & Intensity of Threats 21

Rapid Expansion in Security Technologies 21

Regulatory Compliance Requirements 21

Fading Boundaries 21

On-Demand Computing 21

Dearth of Trained Staff and Infrastructure 22

Sophisticated Security Products 22

Market Growth Inhibitors 22

Hardware Security Appliances Outpaces Security Software Growth 22

End Use Markets 23

Information Security in Financial Services Sector 23

Major External & Internal Breaches in Financial Services Sector 23

Top Security Initiatives by Sector 23

Security Technologies Find Favor Among Organizations 23

Regulatory Compliance: A High Priority for Financial

Institutions 24

Growing Significance of Data Loss Prevention 24

Lack of Alignment Between Business Objectives and Security 24

Convergence Gains Strength 24

Key Barriers in Information Security for Financial Services

Sector 25

4. MARKET DYNAMICS 26

Information Security Market - Principal Characteristics 26

Highly Competitive 26

Consolidating Products 26

Convergence - Another Form of Consolidation 26

Rapid Change in Technologies 27

Lack of Comprehensive Security Solutions 27

Appliances Offer Multiple Applications 27

Data Loss Prevention - Countering Internal Threats 27

Industry Continues to Innovate Undeterred by Recession 27

Ksplice 27

IBM Proventia Endpoint Secure Control (ESC) 28

Voicetrust 28

Technology to Deal with Wireless DoS Attacks 29

Quorum 29

Check Point Software Blade Architecture 29

Vera X512H RFID IC 29

DesktopDirect 30

Coverity Integrity Center 30

BitLocker To Go 30

5. INFORMATION SECURITY PRODUCTS & SERVICES - A MARKET INSIGHT 31

Network Security Appliance and Software Market 31

Table 3: Leading Vendors in the Global Network Security

Market (Q1 2009): Percentage Share Breakdown of Revenues for

Cisco, Juniper, Check Point, and Others (includes

corresponding Graph/Chart) 31

Rapid Growth of Virtual Security Appliance Market 31

Information Security Software Market on a Growth Spree 32

Consolidation Wave in Security Software Market 33

Identity & Access Management Solutions 33

Need for Identity and Access Management 33

Table 4: Global Identity and Access Management Market

(2009E): Percentage Share Breakdown of Revenues by

Operating Environment (includes corresponding Graph/Chart) 34

A Key Security Initiative for Enterprises 34

An Integral Part of Corporate Strategy 35

Growing Prominence of Identity-as-a-Service (IaaS) 35

Cloud Services Boost IaaS 36

Concerns with IaaS Implementation 36

Lack of Unified Standards 36

Problems Confronting SaaS Implementation 36

PKI (Public Key Infrastructure) 37

Legacy Authorization 37

Secure Content Management Leads the Pack 37

Antivirus Accounts for Lion's Share 38

Web Filtering 38

Messaging Security (E-mail Scanning) - A Promising Market 38

Intrusion Detection/Prevention 38

Security & Vulnerability Management 38

Table 5: Global Vulnerability Management Market (2008):

Percentage Share Breakdown of Revenues for Device

Vulnerability Assessment and Application Scanners 39

Small and Mid-Sized Businesses - An Under-Penetrated Segment

for SVM 39

Diverse Delivery Systems for SVM Products 39

Growing Significance of Application-Level Security 40

Unified Security Management 40

Firewall/VPN Software 40

Information Security Hardware 40

Hardware Authentication - A Trivial but Embryonic Market 40

Biometrics 41

Table 6: Global Biometrics Market (2009): Percentage Share

Breakdown of Revenues for Fingerprint Technology, Facial

Scan Technology, and Others (includes corresponding

Graph/Chart) 41

Table 7: Global Biometrics Market By Application (2015P):

Percentage Share Breakdown of Revenues for Identity

Services, Logical Access, Physical Access, and Surveillance &

Monitoring (includes corresponding Graph/Chart) 42

Rapid Growth of Biometric Surveillance 42

Tokens & Smart Cards 42

Threat Management Security Appliances - Order of the Day 42

Firewall/VPN Appliances 43

VPN Market on an Upswing 43

SSL VPN - A Nascent Market 43

SCM Appliances 43

Intrusion Detection/Prevention Appliances 43

UTM Appliances - A Whip on Blended Security Threats 44

Increasing Fascination for UTM Appliances in Large Enterprises 44

Information Security Services - The Mushrooming Segment 44

6. COMPETITIVE LANDSCAPE 45

Technological Convergence Paves Way for Consolidation 45

IT Security Software Market 45

Table 8: Leading Vendors in the Global Security Software

Market (2008): Percentage Share Breakdown of Revenues for

Symantec, McAfee, Trend Micro, IBM, EMC, and Others

(includes corresponding Graph/Chart) 45

Table 9: Leading Vendors in the Global Identity and Access

Management Market (2007): Percentage Share Breakdown of

Revenues for IBM, CA, EMC, VeriSign, Oracle, Novell,

SafeNet, Aladdin, Gemalto, HP, and Others (includes

corresponding Graph/Chart) 46

Table 10: Leading Vendors in the Global Secure Content

Management (SCM) Appliances Market (2006): Percentage Share

Breakdown of Revenues for IronPort, Secure Computing,

Barracuda, and Others (includes corresponding Graph/Chart) 46

Anti-Virus Software Market 47

Table 11: Leading Vendors in the Global Anti-Virus Software

Market (2009): Percentage Share Breakdown of Revenues for

Symantec, McAfee, Trend Micro, Kaspersky Lab, and Others

(includes corresponding Graph/Chart) 47

Table 12: Leading Vendors in the Global Web Filtering

Software Market (2006) - Percentage Share Breakdown of

Revenues for Websense, SurfControl, Secure Computing,

Symantec, WebWasher, and Others (includes corresponding

Graph/Chart) 47

Security and Vulnerability Management Market 48

Table 13: Leading Vendors in the Global Vulnerability Market

(2008): Percentage Share Breakdown of Revenues for IBM,

Qualys, Symantec, Attachmate, HP, Fortify, McAfee, Klocwork,

nCircle, Imperva, and Others (includes corresponding

Graph/Chart) 48

Table 14: Leading Vendors in the Global Device Vulnerability

Assessment Market (2008): Percentage Share Breakdown of

Revenues for Qualys, IBM, Symantec, Attachmate, McAfee, and

Others (includes corresponding Graph/Chart) 48

Table 15: Leading Vendors in the Global Application

Vulnerability Assessment Market (2008): Percentage Share

Breakdown of Revenues for IBM, HP, Fortify, Klocwork,

Imperva, and Others (includes corresponding Graph/Chart) 49

Table 16: Leading Vendors in the Global Intrusion

Detection/Prevention Market (2006) - Percentage Share

Breakdown of Revenues for ISS, Cisco, McAfee, TippingPoint,

Juniper and Others (includes corresponding Graph/Chart) 49

Table 17: Leading Vendors in the Global Market for Network

Hardware Intrusion Detection/Prevention Software (2006) -

Percentage Share Breakdown of Revenues for ISS, Cisco,

TippingPoint, McAfee, Juniper, and Others (includes

corresponding Graph/Chart) 49

Table 18: Leading Vendors in the Global Market for Host

Intrusion Detection/Prevention Software (2006) - Percentage

Share Breakdown of Revenues for Cisco, ISS, McAfee,

Symantec, and Others (includes corresponding Graph/Chart) 50

Table 19: Leading Vendors in the Global Market for

Firewall/VPN (2006): Percentage Share Breakdown of Revenues

for Cisco, Check Point, Juniper, and Others (includes

corresponding Graph/Chart) 50

Table 20: Leading Vendors in the Global Market for High-End

Firewall (2006): Percentage Share Breakdown of Revenues for

Cisco, Juniper, Nokia, Nortel, Fortinet, Secure Computing,

and Others (includes corresponding Graph/Chart) 50

7. PRODUCT OVERVIEW 51

Information Security - An Introduction 51

Factors Affecting Implementation of Information Security

Solutions by Enterprises Worldwide - Ranked in Order of

Influence 51

Industry Wise Implementation of Information Security Policy -

Industries Ranked by Level of Implementation 52

Key Security Issues and Implications 52

Inadequate Budget - Main Constraint Against Effective

Information Security 52

External Threats Grab Limelight 52

Organizations are Essentially Reactive Rather than Proactive 53

Major Restraints to Efficient Information Security in

Enterprises Worldwide -Ranked in Order of Influence 53

Organization Size - A Key Factor in Security Decisions 53

Organizational Security Strata 54

Security Breaches 55

Types of Internal Security Breaches in Organizations - Ranked

in the Order of Frequency of Occurrence 55

Types of External Security Breaches in Organizations - Ranked

in the Order of Frequency of Occurrence 55

Damages Caused by Security Breaches 55

Proprietary Information Destruction 55

Disruption in Systems Performance 56

Data/Application Damage or Corruption 56

Commonly Discussed Security Threats 56

Managing Information Security 57

Measures to Ensure Information Security 57

Information Security Projects in Organizations - Ranked in

the Order of Relative Importance 58

8. AN UNDERSTANDING OF KEY PRODUCT SEGMENTS 59

Information Security Software 60

Identity & Access Management (I&AM) 60

Key Functionalities of Identity & Access Management Solutions 61

Authentication 61

Authorization 61

Administration 61

PKI (Public Key Infrastructure) 61

Benefits of PKI 62

Glitches with PKI 62

Single Sign-On (SSO) 62

Web Single Sign-On 63

Host Single Sign-On 63

User Provisioning 63

Directory Services 63

Legacy Authorization 63

Advanced Authentication 64

Secure Content Management (SCM) 64

Antivirus Software 64

Web/Content Filtering 65

Messaging Security (E-mail Scanning) 65

Table 21: Principal Factors Affecting Installation of

Web/E-mail Monitoring in Organizations (includes

corresponding Graph/Chart) 65

Intrusion Detection/Prevention (IDP) 66

Security & Vulnerability Management 66

Firewall/VPN 67

Firewalls 67

Major Firewall Types 68

Packet Filter Firewall 68

Stateful Packet Inspection Firewall 68

Application Layer Gateways or Proxies 68

Available Forms of Firewalls 68

Software Firewalls 68

Hardware Firewalls 68

Virtual Private Networks (VPNs) 68

Key Components of a VPN 69

VPN Gateways 69

Security Servers 69

Keys 69

Network 69

Available Forms of VPN 69

VPN Software 69

VPN Hardware 69

Types of VPN 69

Remote-access VPN 69

Site-to-Site VPN 70

Technologies Supporting Delivery of VPN Services 70

Internet Protocol Security (IPSec) 70

Point-to-Point Tunneling Protocol (PPTP) 70

Layer 2 Tunneling Protocol (L2TP) 70

Secure Socket Layer (SSL) 70

Multi Protocol Label Switching (MPLS) 71

Firewall/VPN - The Need for Integration 71

Encryption 71

Other Security Software 71

Information Security Hardware 71

Hardware Authentication Products 72

Tokens 72

Smart Cards 72

Biometrics 73

Threat Management Security Appliances 73

Firewall/VPN Appliances 73

SCM Appliances 73

Intrusion Detection/Prevention Appliances 73

Intrusion Detection System (IDS) 74

Types of IDS 74

Network based and Host based IDS 74

Misuse Detection and Anomaly Detection 74

Passive System and Reactive System 74

Intrusion Prevention System (IPS) 74

Unified Threat Management (UTM) Appliances - The Viable Solution 74

Benefits of UTM Appliances 75

Information Security Services 75

Information Security Services Life Cycle 75

Stages of Information Security Life Cycle 76

Initiation 76

Assessment 76

Solution 76

Implementation 76

Operations 76

Closeout 76

Security Policy 76

Program Policies 76

Issue-Specific Policies 77

System-Specific Policies 77

Security Services Management Tools 77

Metrics 77

Service Agreements 77

Types of Information Security Services 77

Consulting Services 77

Education and Training Services 78

Implementation Services 78

Management Services 78

Response Services 78

9. PRODUCT INNOVATIONS/INTRODUCTIONS 79

Netgear Introduces Prosecure UTM5 79

WatchGuard Technologies Rolls Out WatchGuard XTM Multifunction

Security 79

Nokia Siemens Networks and Juniper Networks Launch New

Security Solutions 79

Netgear Introduces Prosecure UTM25 and UTM10 Security Solutions 80

Global Secure Systems and QinetiQ Roll Out New Managed Digital

Security Service 80

Netmagic Solutions and iViZ Security to Unveil New Security

Solutions 81

SafeNet Introduces eSafe® SmartSuite(TM) Mail and Web Security

Gateway 81

Splunk and GlassHouse Technologies Develop Enterprise Security

Suite 81

10. PRODUCT INTRODUCTIONS/INNOVATIONS IN RECENT PAST -

A PERSPECTIVE BUILDER 83

NitroSecurity Launches New All-in-One NitroView ESM Variant 83

Digital Defense Rolls Out SWAT(TM) Information Security Service 83

ActivIdentity Releases 4TRESS Kerberos Agent 83

ActivIdentity Launches 4TRESS(TM) Authentication Server 3.6.1 84

Aladdin Launches eToken NG-FLASH 72K 84

Clearswift Launches MIMEsweeper for Domino Edge Server 84

IBM Unveils High Performance Network IPS Solution 84

Fortinet Introduces FortiGate(TM)-310B Multi-threat Security

Appliance 85

Juniper launches Network Security Threat Management Solution 85

McAfee Unveils High Performance Network Security Platforms 85

RSA Expands Identity Assurance Product Line 85

EMC Introduces Enhances Security and Risk Management Capabilities 85

Symantec Launches New Service Offerings 86

WatchGuard Unveils Next-Generation Network Security Solutions 86

HP Expands Security Advantage Portfolio 86

Liberty Alliance Introduces Digital Identity Management

Applications 86

McAfee Introduces Total Protection 87

Bull Unveils StoreWay Calypso Data Management Software 87

Digital Defense Unveils ISRS Portfolio 87

Sun Microsystems Expands Identity Management Portfolio 87

AirPatrol Introduces Wireless Security Product Line 87

Quest Software Expands Identity & Access Management Product Range 88

Clearswift Unveils Novel Email Firewall 88

Crossbeam System Introduces Novel Web Security Solution 88

Fortinet Launches FortiWifi(TM)-60B, FortiGate(TM)-60B 88

Fortinet Expands FortiGate(TM)-3000 Line 89

Proofpoint Launches Advanced Virtual Security Appliance 89

Symantec Releases Norton AntiVirus 2008 & Norton Internet

Security 2008 89

Tumbleweed Launches Novel Email Security Solution 89

IBM Expands Identity Management Services 89

Microsoft and Experian Jointly Introduce Identity Management

Product 90

IBM Launches TSM 5.5 Version 90

Above Security Unveils CSC2 Application 90

IBM Introduces Novel Security Services and Products 90

Symantec Launches Database Security 3.0 91

Novell Launches Access Manager 3 91

Quantum Introduces Q-EKM Solution 91

Seagate Introduces 9 Security and Storage Devices 91

NetWrix Introduces NetWrix Password Manager 92

Wipro and Oracle Jointly Launch Identity Management Service 92

Sun Microsystems and Deloitte Jointly Launch ERLM 92

Cogneto Unveils UNOMI(TM) Ultra Lite Identity Management Solution 92

SAP Expands SAP NetWeaver® Portfolio 93

Sun Microsystems Launches New Identity Management Products 93

Oracle Introduces Oracle® Management Pack 93

IBM Unveils New Security Software, Identity Mixer 93

Centeris Launches Likewise Identity 3.0 93

Cyber-Ark Integrates PPM Solution into Oracle Identity

Management Ecosystem 94

ForeScout Integrates CounterACT Solution into Oracle® Identity

Manager 94

ActivIdentity Corporation Launches ActivIdentity Solutions for

Sun 94

Actividentity Adds New Securelogin Kiosk to its Range of

Healthcare Solutions 95

ActivIdentity Launches an Entire Line of MS-Windows Vista-

Supporting Solutions 95

ActivIdentity Debuts Comprehensive Solutions Targeting Novell 95

Aladdin Knowledge Airs New Aladdin eToken PKI Client Versions 95

Aladdin Launches Reasonably-Priced Appliance for the SMB Market 95

Aladdin's ESafe WTA Offers Exclusive Security Audits for

Assessing Web Protection 96

Aladdin Consolidates Market Leadership through the Launch of

Advanced eToken Authentication Solutions 96

Aladdin Unleashes Industry's First-Ever Software Rights

Managing Solution - HASP SRM 96

EVault Web CentralControl Launched for Easy Management of Data

Security Environments 96

Barracuda Makes Third Generation Enhancement to the Company's

Image Spam Defense 97

Barracuda Web Filter Includes New Skype Management Features 97

BorderWare Offers SIPassure VoIP Security on Sun Microsystems

Technology US) 97

BorderWare Launches Domain and User Reputation Patent Pending

Technologies 97

BorderWare Offers Multi Protocol Behavioural Analysis Systems 98

EVault Launches EVault Web CentralControl 98

Check Point Releases NGX R65, the Upgraded Version of Unified

Security Architecture Platform with Additional Features and

Enhanced Performance 98

Check Point Introduces New UTM Security Appliances for Medium

Scale Enterprises 98

Check Point Launches New Adaptive Security Solution for

Converged Carrier Communications 99

Check Point Introduces ZoneAlarm Internet Security Suite 7.0 99

Fortinet Launches a Security Software Agent for Mobile Devices 99

Fujitsu and Softex Together Develop Integrated Authentication

Device For Security Market 99

Fortinet Raises The Bar For Multi-Threat Security With The

Release of Fortigate-3600a 100

Fortinet Releases Combined Security and Networking Platform,

Fortigate-224B 100

Enterasys Releases Upgraded Version Of Entrerasys Sentinel Nac

Solution for Superior Network Access Control 100

IronPort® Systems, Inc. Integrates Malware Filtering,

Reputation Filtering and URL Filtering into its IronPort S-

Series(TM) Web Security Appliances 100

IronPort® Systems, Inc. Releases Advanced Context Adaptive

Scanning Engine (TM) (CASE) 2.0 101

IronPort® Systems, Inc. Launches the IronPort C650(TM) Email

Security Appliance 101

L-1 Identity Solutions, Inc. Launches Latest Version of IBIS 101

Microsoft Corp. Introduces Range of Anti-Spam and Anti-Virus

Products 101

Mirage Networks® Introduces Next-generation Mirage NAC(TM) Version 3 102

nCipher Plc Releases KeepSecure Product Suite 102

nCipher Plc. Releases miniHSM(TM) 102

NetIQ Corp. Introduces NetIQ® IntelliPolicy for Clients 1.7 102

NetIQ Corporation Unveils NetIQ® DRA 8.0 102

Norman Introduces New Online Security Solution to Prevent

Malware Attacks 103

Norman Introduces SandBox Analyzer 103

Secure Computing Presents Sidewinder 7.0 103

Sophos Unveils Sophos Mobile Security for Windows Mobile 103

Secure computing Corporation Introduces Webwasher 6.5 in Its

Unique Web Gateway Security 104

Sophos Launches ES1000 Email Security Appliance for SMEs 104

Sophos Launches WS1000 Web Control Platform 104

Stonesoft Corp Launches New Generation StoneGate(TM) Security 104

Symantec Launches New Security Information Manager 104

Trend Micro Introduces New Beta Version of ScanMail for

Microsoft Exchange 105

Trend Micro Introduces New Versions of Worry- Free Security

Products 105

Trend Micro Introduces Security Suite Compatible with Windows

Vista 105

Trend Micro Introduces New Versions of InterScan Messaging

Security Suite and InterScan Messaging Security Appliance 105

Websense Launches Websense® Content Protection Suite 106

Oakley Networks Introduces SureView(TM) 4.0 Software 106

Ceelox Introduces New Email Encryption Solution 106

Verizon Business Launches Verizon Managed Web Content Services 106

EMC Expands Information Security Services Portfolio 107

eSoft Unveils Desktop Anti-Virus/Spyware Suite 107

Crossroads Launches Enhanced Database Security Appliance Version 107

SAVVIS Launches Managed Security Service through Cisco

Adaptive Security Appliance 107

Velosecure Launches Identity Finder, a New Software Product to

Prevent Identity Theft 107

GFI Software Releases the New Version of GFI LANguard N.S.S. 8 108

TippingPoint Announces Fine-Grained NAC Solution 108

Utimaco Introduces SafeGuard Enterprise 5.0 108

TippingPoint Offers Managed Security Service for TippingPoint IPS 108

11. RECENT INDUSTRY ACTIVITY 109

Oracle Corporation Takes Over Sun Microsystems 109

Trustwave Takes Over Intellitactics 109

AuthenTec Acquires Embedded Security Solutions Division of

SafeNet 109

Prolifics Takes Over Watson SCS 109

ANXeBusiness Takes Over ETSec 110

Cisco Acquires Rohati Systems 110

EMC to Take Over Archer Technologies 110

SHI International Enters into Partnership with Solutionary 110

Torrid Networks and Beyond Security Enter Into Partnership 111

CentraComm Selects eIQnetworks to Provide SecureVue 111

WatchGuard® Technologies Takes Over BorderWare Technologies 111

SafeNet Takes Over Assured Decisions 111

Check Point® Acquires Nokia Security Appliance Business 112

IBM Takes Over Guardium 112

Cryptzone to Acquire AppGate Network Security 112

M86 Security Takes Over Finjan 113

Rapid7 Takes Over Metasploit 113

Fortinet® Acquires Intellectual Property and Assets of Woven

Systems 113

SecureWorks Acquires MSS Business of VeriSign 113

McAfee Acquires Solidcore Systems 114

SIFT and stratsec Merge 114

SCM Microsystems Merges with Hirsch Electronics 114

LogLogic Takes Over Exaprotect 114

netForensics Acquires Cinxi Product Appliances from High Tower

Software 115

Novell Takes over Fortefi's Technology Assets 115

CA Takes Over Orchestria Corporation 115

Ping Identity Acquires Sxip Access 115

Aladdin Offers eToken NG-Flash to Zagrebacka Bank of Croatia 116

Evidian Enters into Partnership with Gemalto 116

Prism Microsystems Inks Contract with EWA-Canada 117

HITRUST to Deploy nCircle HIT Security Solutions 117

Bivio Networks Acquires FlowInspect SpA 118

Department of Homeland Security and SecureInfo Renew Contract 118

WISeKey Acquires from WISeKey ELA 119

Mindware Signs Distributor Deal with Huawei Symantec 119

LogRhythm and Sapphire Enters into Partnership 119

Trend Micro to Acquire Third Brigade 120

FutureSoft Renews Reseller Partnership with TigerRidge 120

GigaTrust Enters into Agreement with Siemens PLM Software 121

Q1 Labs Signs Distribution Agreement with VADition 121

SRM Acquires InfoSec Associates 121

Good Harbor Acquires TECHMARK Security 122

Vector Capital Acquires Aladdin Knowledge Systems 122

AIA Teams Up with Internet ISA 123

NitroSecurity Acquires Assets of Chronicle Solutions 123

Berkana and Waterfall Security Solutions Sign Reseller Agreement 123

ManTech Completes Acquisition of DDK Technology Group 124

Optenet and FishNet Security Partner to Provide SaaS Solutions 124

SecureWorks Teams Up With ETEK International to Extend

Security Service Portfolio 125

Integralis and TELEHOUSE America Announce Alliance 125

Promisec and Internet Binat Announce New Information Security

Service 125

LogRhythm forms Distribution Partnership with Excelerate Systems 126

Motion Computing Partners with Sig-Tec 126

QSGI Selects Fujitsu Mag EraSURE Data Degausser 127

Agilex Technologies forms Partnership with HBGary 127

Kaizen and RSA Join Forces for Information Security Solutions 127

Cygate Partners with Sourcefire 128

Ask.com Collaborates with Symantec to Enhance Web Search Safety 128

Workshare Enters into Partnership with ABBYY® 128

DeviceLock and ATHENA in Distribution Agreement 129

Q1 Labs Combines QRadar Network Security Management with

McAfee's ePO 129

Authentic Response Enters into Partnership with RelevantView© 129

Perimeter Enters into Partnership with Techmate 129

elQnetworks Joins McAfee's Security Innovation Alliance Program 130

ClearPoint Metrics Inks Partnership with Lumeta for Software

Integration 130

Cobham to Take Over Argotek 131

VidSys and Harris Stratex Networks Ink Partnership 131

Cyber-Ark Finalizes Distribution Deal with DLT Solutions 131

BigFix and Trend Micro in Licensing Agreement 132

Trustwave Takes Over Mirage Networks 132

12. CORPORATE ACTIVITY IN RECENT PAST - A PERSPECTIVE BUILDER 134

McAfee Acquires Secure Computing Corporation 134

Thales Acquires nCipher 134

Hitachi Purchases Majority Stake in M-Tech Information Technology 134

TruState International Acquires TruState 135

Command Information Takes Over Idealogica 135

NitroSecurity Buys RippleTech 135

Raytheon Company Purchases Telemus Solutions 135

McAfee Acquires Reconnex 136

Sophos Buys Utimaco Safeware 136

CA Takes Over IDFocus 136

Marshal Merges with 8e6 Technologies 136

CA to Purchase Eurekify 136

Raytheon Acquires SI Government Solutions 136

AuthenTec Acquires Ezvalidation 137

Aladdin Enters into Partnership Agreement with Unisys 137

NETGEAR Acquires CP Secure 137

Intercell Announces Agreement for Acquisition of Avalon

Technology 138

Medworxx to Acquire HealthCast 138

Lake Capital Partners Completes FishNet Security Acquisition 138

ManTech International Completes Acquisition of EWA Services 138

Cymphonix Partners with Bridge Minds 138

HP's EDS Unit Secures US$111 Million Contract from DoD 139

Global DataGuard and Wave Secure Data Partner for IT Security

Consulting Solutions 139

RSA and Microsoft Extend Technology Partnership to Secure

Sensitive Data 139

Cryptzone and Optimus Solutions Enter into Distribution Agreement 139

Splunk Partners with F5 over Security Management Solutions 140

Condyn Joins Forces with Symantec 140

DragonSoft Partners with NaviWorld Group 140

Alcatel-Lucent Joins Forces with Jeskell 141

Aladdin Knowledge Acquires SafeWord Range from Secure

Computing Corporation 141

Commtouch and Aladdin Ink Licensing Agreement 142

Electronic Data System Acquires Vistorm 142

Smiths Group Acquires Labcal Technologies 142

L-1 Identity Solutions Acquires Bioscrypt 143

aurionPro Solutions to Take Over SENA Systems 143

Oracle to Take Over Bharosa 143

Saflink Corporation Merges with IdentiPHI 143

GigaTrust Acquires Pinion Software 143

McAfee in Strategic Partnerships to Deliver Superior Network

Security Products 143

Phoenix Datacom Inks Reseller Deal with NetWitness 144

TriGeo and COMPUTERLINKS Partner 144

Aladdin in Global Partnership with Wyse 144

Xceedium Partners with Above Security for Expanding Global

Presence 145

Altor Networks Enters into Partnership with ArcSight 145

PricewaterhouseCoopers to Acquire Entology 146

Aladdin Acquires Eutronsec 146

Proximex and Augusta Systems Enter into Partnership 147

Cryptzone AB and Workshare Sign Partnership Agreement 147

Konica Minolta and CEC to Establish Joint Venture for Data

Security Solutions 147

IBM Acquires ADS 147

Shifra and Encentuate Sign Distribution Agreement for IAM 148

Command Information Acquires Idealogica 148

Office Depot and McAfee Tie up for Internet Security Solutions 148

TranSecur and Andrews International Collaborate 148

Aladdin and IdenTrust Collaborate 149

Global Crossing Enters into Partnership with Integralis 149

FishNet Forms Alliance with Oracle for IAM 150

Application Security Partners with GridApp Systems 150

SecureWorks Partners with MTS Allstream 150

QED Connect Teams Up with MessageLabs 151

Aladdin Joins Forces with ChosenSecurity 151

IBM Acquires Encentuate 151

Appin Acquires 50% Stake in IDCertainty 152

Urix Takes Over Predicted Solutions 152

Novell Extends Partnership with New Vendors 152

SafeNet Acquires Ingrian Networks 152

Ceduware Merges with Trustwave 153

HP Ceases Marketing of Identity Management Products 153

Logic Trends and Omada Join Hands 153

ACIS and UIH Form a JV 153

Edentify and TrustedID Collaborate 153

Microsoft and Eclipse Partner for Novel Identity Management

Solution 154

Atos Origin and Novell Collaborate 154

SafeNet Collaborates with RadVision 154

AlgoSec Inks Agreement with TrustNet 154

Airtel Teams Up with F-Secure 154

Cryptzone Bags Major Contract 155

Shifra Partners with Encentuate 155

Bharti Airtel and VeriSign Collaborate 155

13. FOCUS ON SELECT PLAYERS 156

ActivIdentity Corporation (USA) 156

AuthenTec, Inc. (USA) 156

Check Point Software Technologies Ltd (Israel) 156

Cisco Systems, Inc. (USA) 157

IronPort (USA) 157

Clearswift Ltd (USA) 158

CA Technologies, Inc. (USA) 158

Crossbeam Systems, Inc. (USA) 159

Entrust, Inc. (USA) 159

F-Secure Corporation (Finland) 160

Fortinet, Inc. (USA) 160

Fujitsu Ltd. (Japan) 161

Hewlett-Packard Development Company, L.P. (USA) 161

IBM Corporation (USA) 161

BigFix, Inc. (USA) 162

IBM Internet Security Systems (USA) 162

Juniper Networks, Inc. (USA) 163

Keyware Technologies NV (Belgium) 163

Lumension Security, Inc. (USA) 163

McAfee, Inc. (USA) 164

Norman ASA (Norway) 164

Nortel Networks Corporation (Canada) 165

Novell, Inc. (USA) 165

Ping Identity Corp. (USA) 165

Proofpoint, Inc. (USA) 166

RSA (USA) 166

SafeNet, Inc. (USA) 167

Ingrian Networks, Inc. (USA) 167

Aladdin Knowledge Systems Ltd. (USA) 167

Secui.com Co., Ltd. (Korea) 168

SonicWALL, Inc. (USA) 168

Sophos Plc (UK) 169

Utimaco Safeware AG (Germany) 169

Stonesoft Corporation (Finland) 169

Symantec Corporation (USA) 170

MessageLabs Ltd (UK) 170

Technology Nexus AB (Sweden) 171

Thales Group (France) 171

Topsec Network Security Technology Co. Ltd (China) 171

Trend Micro Incorporated (Japan) 172

Trustwave (USA) 172

VeriSign, Inc. (USA) 173

Verizon Business (USA) 173

WatchGuard Technologies, Inc. (USA) 173

WebSense, Inc. (USA) 174

Leading Global Information Security Research Institutes 175

Center for Education and Research in Information Assurance

and Security (CERIAS) (USA) 175

Information Security Group (UK) 175

14. GLOBAL MARKET PERSPECTIVE 176

Table 22: World Recent Past, Current & Future Analysis for

Information Security Products & Services by Geographic Region -

US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),

Latin America, and Rest of World Markets Independently

Analyzed with Annual Revenues in US$ Million for Years 2007

through 2015 (includes corresponding Graph/Chart) 176

Table 23: World Historic Review for Information Security

Products & Services by Geographic Region - US, Canada, Japan,

Europe, Asia-Pacific (excluding Japan), Latin America, and

Rest of World Markets Independently Analyzed with Annual

Revenues in US$ Million for Years 2000 through 2006 (includes

corresponding Graph/Chart) 177

Table 24: World 11-Year Perspective for Information Security

Products & Services by Geographic Region - Percentage

Breakdown of Revenues for US, Canada, Japan, Europe,

Asia-Pacific (excluding Japan), Latin America and Rest of

World Markets for 2005, 2010 & 2015 (includes corresponding

Graph/Chart) 178

Information Security Software Market by Product Group/Segment 179

Information Security Software 179

Table 25: World Recent Past, Current & Future Analysis for

Information Security Software by Geographic Region - US,

Canada, Japan, Europe, Asia-Pacific (excluding Japan), Latin

America, and Rest of World Markets Independently Analyzed with

Annual Revenues in US$ Million for Years 2007 through 2015

(includes corresponding Graph/Chart) 179

Table 26: World Historic Review for Information Security

Software by Geographic Region - US, Canada, Japan, Europe,

Asia-Pacific (excluding Japan), Latin America, and Rest of

World Markets Independently Analyzed with Annual Revenues in

US$ Million for Years 2000 through 2006 (includes

corresponding Graph/Chart) 180

Table 27: World Recent Past, Current & Future Analysis for

Information Security Software by Product Segment - Identity &

Access Management, Secure Content Management, Intrusion

Detection/ Prevention, Security & Vulnerability Management,

Firewall/VPN and Other Security Software Segments

Independently Analyzed with Annual Revenues in US$ Million for

Years 2007 through 2015 (includes corresponding Graph/Chart) 181

Table 28: World Historic Review for Information Security

Software by Product Segment - Identity & Access Management,

Secure Content Management, Intrusion Detection/ Prevention,

Security & Vulnerability Management, Firewall/VPN and Other

Security Software Segments Independently Analyzed with Annual

Revenues in US$ Million for Years 2000 through 2006 (includes

corresponding Graph/Chart) 182

Table 29: World 11-Year Perspective for Information Security

Software by Geographic Region - Percentage Breakdown of

Revenues for US, Canada, Japan, Europe, Asia-Pacific

(excluding Japan), Latin America and Rest of World Markets for

2005, 2010 & 2015 (includes corresponding Graph/Chart) 183

Table 30: World 11-Year Perspective for Information Security

Software by Product Segment - Percentage Breakdown of Revenues

for Identity & Access Management, Secure Content Management,

Intrusion Detection/Prevention, Security & Vulnerability

Management, Firewall/VPN and Other Security Software Segments

for 2005, 2010 & 2015 (includes corresponding Graph/Chart) 184

Table 31: World Recent Past, Current & Future Analysis for

Identity & Access Management Software by Geographic Region -

US, Canada, Japan, Europe, Asia-Pacific (excluding Japan),

Latin America, and Rest of World Markets Independently

Analyzed with Annual Revenues in US$ Million for Years 2007

through 2015 (includes corresponding Graph/Chart) 185

Table 32: World Historic Review for Identity & Access

Management Software by Geographic Region - US, Canada, Japan,

Europe, Asia-Pacific (excluding Japan), Latin America, and

Rest of World Markets Independently Analyzed with Annual

Revenues in US$ Million for Yea

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Nicolas Bombourg Reportlinker Email: [email protected] US: (805)652-2626 Intl: +1 805-652-2626

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Nortel 920-174 Exam (Nortel Contact Center Manager Rls. 7.0(R) Install and Config) Detailed Information



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