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920-173 - Nortel Contact Center Rls. 7.0 Technical(R) Support - Dump Information

Vendor : Nortel
Exam Code : 920-173
Exam Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Questions and Answers : 60 Q & A
Updated On : December 7, 2018
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920-173 Nortel Contact Center Rls. 7.0 Technical(R) Support

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920-173 exam Dumps Source : Nortel Contact Center Rls. 7.0 Technical(R) Support

Test Code : 920-173
Test Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Vendor Name : Nortel
Q&A : 60 Real Questions

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Nortel Nortel Contact Center Rls.

Nortel Selects Witness systems For greater Contact middle Capabilities; solution provides Recording, Monitoring Capabilities to increase consumer Loyalty | killexams.com Real Questions and Pass4sure dumps

TORONTO--(company WIRE)--Sept. 20, 2005--Nortel (NYSE:NT)(TSX:NT) has teamed with Witness systems (Nasdaq:WITS) to carry more suitable capabilities to Nortel's award-successful Contact center answer. the new suite of services is designed to pressure aggressive potential with the aid of featuring faster, extra efficient responses to customer wants.

"The strategic OEM relationship between Nortel and Witness systems blends leading contact center communications technologies with advanced contact recording and first-rate monitoring products to create an integrated answer providing world-type efficiency optimization capabilities," mentioned Blair satisfying, president and primary analyst, COMMfusion, a market research firm.

"The ability to infuse contact centers with a brand new depth of consumer competencies that makes each and every interplay as meaningful and productive as viable is a magnificent tool for driving aggressive competencies," said Malcolm Collins, president, business Networks, Nortel. "The Nortel and Witness programs relationship gives you improved option for our customers, enabling them to installation multimedia, SIP-based contact core capabilities regardless of even if they have got deployed an IP, common telephony or hybrid infrastructure."

the new Nortel Contact Recording and Nortel nice Monitoring suite jointly developed with Witness techniques makes it possible for more suggestions to be captured for each customer. the new suite will also be deployed independently or with the Nortel Contact center solution (http://products.nortel.com/go/product_content.jsp?parId=0&segId=0&cat id=-9190&prod_id=9381&locale=en-US), (because of its length, this URL could need to be copied/pasted into your information superhighway browser's tackle box. eliminate the added house if one exists.) and gives recording and archiving of all calls to help valued clientele with regulatory compliance. here's especially vital in the financial sector, for example, to quickly verify that trades and transactions had been performed accurately. further, monitoring the interactions of all agents helps establish areas for development that may also be highlighted in worker training.

the brand new suite is designed to reduce charges and power differentiation by using customer interactions to maximize salary, raise customer loyalty, and obtain positive intelligence and competitive insight. the connection is additionally expected to allow Nortel to leverage Witness techniques' journey and confirmed quality monitoring and IP recording applied sciences.

"We're very comfortable to be working closely with Nortel," talked about Dave Gould, chief government officer, Witness techniques. "Their self assurance in settling on us for this strategic relationship is robust validation of our expertise and market leadership within the enjoyable world of VoIP."

"Our collectively developed, software-only solution with Nortel provides ahead-considering agencies an impressive aggregate to increase the efficiency of their client carrier," Gould said. "The offering is greater effective, much less high priced to retain, and presents a single element of administration - all of which cause a decrease complete cost of ownership. It permits for a phased evolution from traditional telephony to advanced IP capabilities that offer protection to a company's investment."

About Witness programs

Witness techniques (Nasdaq:WITS) is a number one world company of personnel optimization software and capabilities. The business's solutions - which play a strategic position within the client interaction facilities of international 2000 and small- and medium-sized companies (SMBs) worldwide - are also deployed in IP Telephony and back office environments, and all through the prolonged business, together with branch workplaces. Witness techniques' application is made out of best monitoring, compliance, excessive-quantity and IP Telephony recording solutions, in addition to group of workers management, actionable getting to know and performance management applications. The enterprise's solutions allow organizations to optimize their americans, approaches and technology all through the business. Witness techniques' shoppers advantage from an built-in enterprise consulting, implementation and practising methodology that supports a speedy deployment, enabling them to drive income, reduce operational charges, and obtain more desirable consumer retention and loyalty. For additional info about Witness programs, talk over with www.witness.com.

About Nortel

Nortel is a identified chief in providing communications capabilities that boost the human experience, ignite and vigour international commerce, and at ease and protect the world's most crucial advice. Serving both provider provider and business shoppers, Nortel gives you ingenious expertise options encompassing conclusion-to-conclusion broadband, Voice over IP, multimedia capabilities and purposes, and instant broadband designed to help americans solve the area's best challenges. Nortel does business in more than one hundred fifty countries. For greater suggestions, talk over with Nortel on the net at www.nortel.com. For the latest Nortel news, talk over with www.nortel.com/information.

definite suggestions protected during this press unencumber is forward-searching and is area to critical dangers and uncertainties. The results or activities anticipated in these statements can also range materially from exact results or movements.

components which might trigger outcomes or routine to vary from existing expectations include, among other things: the influence of regulatory and crook investigations and civil litigation moves involving Nortel's restatements and the influence any ensuing felony judgments, settlements, penalties and expenses might have on Nortel's effects of operations, economic situation and liquidity, and any connected skills dilution of Nortel's usual shares; the findings of Nortel's impartial overview and implementation of suggested remedial measures; the outcome of the independent evaluation with recognize to revenues for certain recognized transactions, which evaluation will have a selected emphasis on the underlying habits that ended in the initial cognizance of those revenues; the restatement or revisions of Nortel's prior to now introduced or filed monetary effects and ensuing bad publicity; the existence of fabric weaknesses in Nortel's inside handle over fiscal reporting and the conclusion of Nortel's administration and independent auditor that Nortel's inner control over monetary reporting is ineffective, which may proceed to impact Nortel's skill to document its effects of operations and monetary condition precisely and in a timely method; the impact of Nortel's and NNL's failure to well timed file their fiscal statements and related periodic reviews, including Nortel's lack of ability to entry its shelf registration statement filed with the us Securities and trade commission (SEC); ongoing SEC reports, which can result in alterations to Nortel's and NNL's public filings; the affect of administration changes, together with the termination for explanation for Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring actions, including the work plan introduced on August 19, 2004 as up to date on September 30, 2004 and December 14, 2004, including the knowledge for better genuine charges to be incurred in reference to restructuring moves compared to the estimated fees of such moves;

cautious or reduced spending by using Nortel's purchasers; increased consolidation amongst Nortel's valued clientele and the lack of shoppers in certain markets; fluctuations in Nortel's working consequences and popular trade, economic and market circumstances and boom rates; fluctuations in Nortel's money circulation, degree of miraculous debt and latest debt rankings; Nortel's monitoring of the capital markets for alternatives to enhance its capital constitution and monetary flexibility; Nortel's potential to recruit and hold certified employees; using money collateral to aid Nortel's usual path company activities; the dependence on Nortel's subsidiaries for funding; the have an impact on of Nortel's described advantage plans and deferred tax assets on consequences of operations and Nortel's money stream; the hostile decision of class actions, litigation in the commonplace course of business, highbrow property disputes and equivalent matters; Nortel's dependence on new product building and its means to foretell market demand for certain items; Nortel's skill to integrate the operations and technologies of bought companies in a great manner; the impact of swift technological and market trade; the affect of expense and product competitors; limitations to international increase and world economic conditions, principally in rising markets and together with interest expense and currency change rate fluctuations; the have an impact on of rationalization and consolidation within the telecommunications industry; changes in legislation of the internet; the affect of the credit dangers of Nortel's valued clientele and the have an impact on of customer financing and commitments; inventory market volatility commonly and on account of acceleration of the agreement date of Nortel's forward buy contracts; terrible traits linked to Nortel's provide contracts and contract manufacturing agreements, together with because of the use of a sole company for a key component of certain optical networks solutions; the have an impact on of Nortel's give and outsourcing contracts that include start and installing provisions, which, if no longer met, could outcome in the charge of huge penalties or liquidated damages; any undetected product defects, blunders or screw ups; and the longer term success of Nortel's strategic alliances.

For additional information with recognize to certain of these and different factors, see essentially the most fresh Annual file on form 10-ok and Quarterly record on form 10-Q filed by way of Nortel with the SEC. except otherwise required through applicable securities laws, Nortel disclaims any intention or duty to update or revise any forward-looking statements, even if because of new suggestions, future routine or in any other case.

Nortel, the Nortel logo and the Globemark are logos of Nortel Networks.


Nortel Transforms customer Care With New Contact center options for firms | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

company approaches blend with Communications to increase earnings, decrease expenses and enhance client satisfaction

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of new contact middle products and capabilities arming state-of-the-art organizations with essentially the most superior capabilities obtainable. Heading up the brand new providing is Contact center 7.0 adopted through enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and introduced performance to the company's Agile communication environment (ACE) platform.

incredibly resilient and redundant, Contact middle 7.0 is a local SIP-primarily based solution with tightly integrated unified communications (UC) capabilities and lots of of new elements, together with integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed accomplice, Nortel is diagnosed for demonstrating the highest level of competency and capabilities in designing, integrating, and aiding Microsoft applied sciences.

"Nortel is doing creative things in the client contact market and their strategy for making it fundamental to blend purposes with company methods is right on the mark," said Steve Lemak, vp of IT, excelleRx, a Nortel contact core client and company of treatment management for the hospice market. "They keep in mind what needs to be carried out to assist organizations like ours reduce fees and velocity our means to improved serve our clients."

"These bulletins underscore Nortel's focus on supplying advanced customer care options that no longer only simplify business system and application integration but additionally spotlight Nortel's persisted dedication to deliver innovative capabilities to our valued clientele," mentioned Ravi Chauhan, established manager, Communications Enabled company options, Nortel.

Key aspects of Contact center 7.0 encompass:

- Open Interfaces - besides the openness delivered by using SIP, Contact center 7.0 provides open utility Programming Interfaces using a features Oriented structure (SOA), which permits integration of the contact core into an organization's company functions and approaches. With internet service interfaces for queuing, laptop Telephony Integration (CTI), and database integration, a enterprise can automate workflow between entrance and lower back office functions to eradicate tedious guide methods.

- UC within the Contact core - With Contact center 7.0 and Microsoft OCS integration, it's convenient for shoppers to have interaction with a business the usage of quite a lot of modes of verbal exchange. This exciting integration offers a single, unified agent laptop interface for inbound/outbound voice, e-mail, internet chat, and fast messaging. for instance, Contact core 7.0 can intelligently route consumer contacts to purchasable brokers using SIP-based mostly presence. brokers can additionally use presence to instantly check which of their specialists is purchasable to aid with a consumer request, enabling first contact decision.

- Predictive Outbound Dialing - usually provided as a separate application, Nortel has completely built-in this know-how within Contact center 7.0 to enrich the effectivity of agents by way of allowing the device to intelligently predict when an agent will become accessible and vicinity an outbound call to coincide with their availability. And, since it is integrated with Contact middle 7.0, reporting and administration are seamless.

- carrier introduction ambiance (SCE) - Contact center 7.0 also features a graphical 'drag and drop' tool that takes the work out of contact middle and self-carrier workflow advent. With SCE, the workflow orchestration between different functions is simplified the usage of open, internet capabilities interfaces, which reduces the can charge and velocity of deployment. Nortel estimates use of this tool to be 5 instances sooner than typical workflow introduction methods.

- functions - Contact center 7.0 answer is complemented by means of an more advantageous set of latest functions spanning all facets of contact core operations. These encompass: Consulting and Design; development and Customization; Implementation and Integration; manipulate and protection; and Optimization features.

For greater details, talk over with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

moreover the Contact center 7.0 answer, Nortel is also making improvements to its ICP providing with characteristic Pack 1. Enhancements encompass outbound detection for discerning between someone and an answering computing device; co-house of the Nuance speech server, eliminating the want for a separate server; and extension of SIP CTI interworking to guide Avaya AES.

"To call a brand new product subsequent-gen has become cliche, however Nortel has basically put its Interactive Communications Portal in a class by itself in terms of innovative design, openness, interoperability requirements support and ease-of-use," noted Joe Outlaw, predominant contact core analyst, Frost & Sullivan. "long-time market chief Nortel demonstrates with ICP, it is dedicated to bringing leading options to the market."

Nortel additionally continues to pursue an open utility atmosphere adding here functionality as part of ACE unencumber 1.2:

- increased help of Microsoft OCS 2007 for stronger presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;

- Integration with IBM Lotus Sametime client 8.0.1 for click on to convention and better presence capabilities;

- And, services for utility customization, prototyping, and customized utility construction.

"further and further companies are discovering that having the capability to automate capabilities and strategies, while having diverse channels of conversation obtainable, can improve efficiencies, decrease operating charges, and build consumer loyalty," referred to Joel Hackney, president, enterprise solutions, Nortel. "UC-enablement is certainly the path ahead and now we have supplied an easy roadway for our shoppers to reach this aim."

With Nortel contact facilities managing greater than 200 million calls a day, the enterprise offers the broadest application portfolio, including contact core, self-provider, superior speech, and team of workers optimization solutions. It also adheres to an open, dealer-agnostic strategy that allows for basic integration of the UC event across functions and gadgets complemented through a prosperous features observe that can customise solutions in response to a customer's entertaining business needs.

About Nortel

Nortel is a diagnosed chief in providing communications capabilities that make the promise of company Made basic a fact for our purchasers. Our next-generation applied sciences, for each service provider and business networks, guide multimedia and business-vital applications. Nortel's technologies are designed to assist dispose of modern limitations to efficiency, pace and efficiency by simplifying networks and connecting people to the counsel they want, once they need it. Nortel does company in additional than 150 countries around the globe. For greater tips, consult with Nortel on the internet at www.nortel.com. For the latest Nortel information, seek advice from www.nortel.com/information.

certain statements during this press liberate may additionally contain phrases reminiscent of "might", "expects", "can also", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and other similar language and are regarded forward-searching statements or assistance under applicable securities legislation. These statements are in accordance with Nortel's latest expectations, estimates, forecasts and projections in regards to the working atmosphere, economies and markets wherein Nortel operates. These statements are discipline to vital assumptions, dangers and uncertainties, which are difficult to predict and the exact result may be materially different from these contemplated in forward-searching statements. For additional info with admire to definite of those and other elements, see Nortel's Annual report on Form10-okay, Quarterly reviews on form 10-Q and different securities filings with the SEC. except otherwise required with the aid of relevant securities laws, Nortel disclaims any intention or responsibility to replace or revise any forward-searching statements, no matter if on account of new assistance, future events or in any other case.

(1)Nortel, the Nortel emblem and the Globemark are emblems of Nortel Networks.

Use of the terms "associate" and "partnership" doesn't imply a criminal partnership between Nortel and every other celebration.


VoIP certification tracks - Nortel's assist certifications | killexams.com Real Questions and Pass4sure dumps

As mentioned in a outdated tip, businesses are enforcing IP telephony extra often on their data infrastructures. The expanded deployment has created a necessity for licensed IP telephony engineers to provide confirmed, most advantageous-of-breed know-how.

The IP telephony certifications Nortel at the moment presents are divided into four categories: guide professional, Design professional, aid skilled, and Design knowledgeable. This tip discusses the Nortel support tune.

assist specialist

The support expert certifications are supposed to show someone's means to enforce, function, and troubleshoot a Nortel Networks IP Telephony answer. The aid expert certification reflects a candidate with three to 6 months of adventure that may handle routine technical issues of a common Nortel IP Telephony solution.

NNCSS - VoIP Succession BCM three.0

This certification exams the ability to implement, operate, and troubleshoot the enterprise Communications supervisor three.0. This certification covers hardware, start-up, records and voice networking, functions, and troubleshooting the BCM. To pass the certification, two exams ought to be correctly accomplished: technology requisites and Protocols for IP Telephony solutions, and Succession BCM three.0. The expertise standards and Protocols for IP Telephony solutions examination is an outline of convergence technologies.

NNCSS - CallPilot Rls. 2.0

This certification assessments the capacity to enforce, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and protection of a single web page CallPilot device. To flow the certification, two assessments should be efficiently completed: Meridian Database and CallPilot 2.0.

NNCSS - Symposium name center Server or Symposium name core Server installation and protection

These two certifications verify the skill to put in force, operate, and troubleshoot the Symposium name core Server. both certifications cowl hardware, application setting up, administration, and protection of Symposium call core Server 4.2, Symposium web customer 4.0, and Symposium express three.0. despite the fact, the Symposium name core Server certification also checks the architecture, custom configuration and integration of the server. To move both of those certifications, one examination have to be efficaciously achieved: Symposium call center or Symposium name middle installing and renovation, respectively.

NNCSS - Symposium call core TAPI/Agent or call center TAPI/Agent setting up and maintenance

These two certifications test the means to enforce, operate, and troubleshoot the Symposium name middle TAPI/Agent. each certifications cover hardware, utility installing, administration, and protection of Symposium TAPI 2.3 and Symposium Agent 2.3. besides the fact that children, the Symposium name core TAPI/Agent certification additionally tests the architecture, integration, and customized configuration of the TAPI/Agent. To move either of these certifications, one exam must be successfully completed: Symposium call core TAPI/Agent or Symposium name core TAPI/Agent Inst/leading, respectively.

NNCSS - Symposium express name middle or Symposium express name core installing and upkeep

These certifications verify the means to put in force, operate, and troubleshoot the Symposium express name center. each certifications cowl hardware, utility installing, administration, and maintenance of Symposium express name center 4.2. however, the Symposium categorical name core certification additionally checks the structure and integration of the name center. To move both of the certifications, one examination should be efficaciously achieved: Symposium express call middle or Symposium express call center Inst and Maint respectively.

NNCSS - VoIP Multimedia communique Server (MCS) 5100 2.0

This certification tests the capacity to implement, function, and troubleshoot the VoIP Multimedia communique Server (MCS) 5100 2.0. This certification covers installing of the hardware and application, configuration, protection, and management of the Multimedia communique Server (MCS) 5100 2.0. To move the certification, two assessments should be successfully completed: know-how specifications and Protocols for IP Telephony solutions, and VoIP Multimedia communique Server (MCS) 5100 2.0. The expertise standards and Protocols for IP Telephony options examination is an outline of convergence technologies.

NNCSS - VoIP Succession one thousand/1000M Rls. 3.0 DB Administrator

This certification tests the means to maintain and troubleshoot the VoIP Succession a thousand/1000M Rls. 3.0 DB Administrator. This certification covers the architecture, configuration, preservation, and administration of the Meridian 1, Succession one thousand Rls. 3.0, and Succession 1000M Rls. three.0 the usage of primary Alternate Route option (BARS) and network Alternate Route alternative (NARS). To pass the certification, two checks have to be efficaciously accomplished: expertise standards and Protocols for IP Telephony solutions, and Succession one thousand/1000M Rls. 3.0 DB Administrator.

NNCSS - VoIP Succession one thousand/1000M Rls. 3.0 installing and protection

This certification checks the capability to installation, configure, and retain the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the setting up, architecture, configuration, renovation, and administration of the Meridian 1, Succession one thousand Rls. three.0, and Succession 1000M Rls. three.0, internet Telephones i2xxx, and Optivity Telephony supervisor (OTM) 2.1. To pass the certification, three tests need to be efficiently achieved: technology necessities and Protocols for IP Telephony solutions, and Succession one thousand/1000M Rls. 3.0 for Technicians, and Succession 1000/1000M Rls. 3.0.

assist professional

The help knowledgeable certifications construct on the expert's capabilities by demonstrating their ability to enforce, operate, and troubleshoot an advanced Nortel Networks IP Telephony answer. The assist knowledgeable certifications replicate a candidate with six to twelve months of arms-on adventure with the potential to steer or aid intermediate-stage personnel to retain advanced Nortel IP Telephony solutions.

NNCSE - CallPilot 2.0 Unified Messaging solutions

This certification exams the skill to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging answer 2.0. This certification covers the setting up, administration, interoperability, security, improve strategies and feature usage for a multi site CallPilot equipment. To flow the certification, the candidate must first gain their NNCSS - CallPilot Rls. 2.0. subsequently, the CallPilot 2.0 Unified Messaging options should be correctly accomplished to attain this certification.

NNCSE - Contact center

This certification checks the ability to put in force, function, troubleshoot and optimize the Contact core products. This certification covers the candidate's capabilities on the Symposium name middle Server (SCCS)/Symposium categorical name center/Symposium internet client, Symposium TAPI provider provider (TAPI SP), Symposium Agent, and the Symposium net core Portal. To move the certification, the candidate ought to first obtain their NNCSS - Symposium name core Server and the NNCSS - Symposium call core TAPI/Agent certification. subsequently, the Contact center examination have to be efficiently accomplished to achieve this certification.

NNCSE - IP Convergence Succession 1000/1000M Rls. three.0

This certification exams the capability to install, configure, keep, and optimize the VoIP Succession a thousand/1000M Rls. 3.0. This certification covers the configuration, succession branch workplace (BO), far flung workplace, operation, and Meridian 1 to Succession 1000M 3.0 migration processes for the Succession a thousand/1000M Rls. 3.0, cyber web Telephones i2xxx, remote office 91xx, and Optivity Telephony supervisor (OTM) 2.1. To pass the certification, the candidate ought to first attain their NNCSS - VoIP Succession CSE a thousand Rls. 2.0 or the VoIP Succession one thousand/1000M Rls. three.0 setting up & renovation certification. subsequently, one more more difficult version of the Succession one thousand/1000M Rls. three.0 examination need to be correctly accomplished to reap this certification.

within the IT industry, certifications are a way to validate someone's talents within a unique enviornment. The above Nortel IP Telephony certifications are one of the most tools that may display the capabilities of an IP Telephony guide professional. These certifications couldn't change years of industry adventure, however they do give the basis to guide and manipulate Nortel Voice over IP options.

The subsequent tip will focus on Nortel's Design IP Telephony certification song.

Richard Parsons (CCIE#5719) is a supervisor of professional features for Callisma Inc., a unconditionally owned subsidiary of SBC. He has developed a high-quality foundation in networking ideas, superior troubleshooting, and monitoring in areas such as optical, ATM, VoIP, routed, routing, and storage infrastructures. wealthy resides in Atlanta GA, and is a graduate of Clemson school. His heritage contains senior and main consulting positions at foreign community capabilities, Lucent, and Callisma.


920-173 Nortel Contact Center Rls. 7.0 Technical(R) Support

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920-173 exam Dumps Source : Nortel Contact Center Rls. 7.0 Technical(R) Support

Test Code : 920-173
Test Name : Nortel Contact Center Rls. 7.0 Technical(R) Support
Vendor Name : Nortel
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Nortel Contact Center Rls. 7.0 Technical(R) Support

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Nortel U.S. Disabled Employees Win Severance Pay Fight | killexams.com real questions and Pass4sure dumps

A bankruptcy judge Tuesday handed a win to disabled Nortel Networks U.S. employees who say they were entitled to severance pay from the defunct telecommunications company, which cut off their income and benefits in a $26.6 million settlement earlier this year.

The question of severance pay was left open in Nortel’s settlement over lost income and benefits for the U.S. disabled, with the company arguing they weren’t entitled to collect because they weren’t actually employees.

Judge Kevin Gross ruled in favor of Nortel’s long-term disabled, based, among other things, on notices Nortel sent out in 2010 saying the disabled were being terminated due to a workforce reduction. Firing people, it seems, makes it tough to argue they aren’t employees.

Nortel sent three attorneys to the June 25 hearing; the official committee of unsecured creditors sent two, setting the legal-fee meters ticking at the total rate of $3,990 per hour in the effort to defeat the bid for severance pay.

Nortel’s U.S. disabled were on their own, having filed form pleadings and dialed in to the U.S. Bankruptcy Court in Wilmington, Del., to argue their case.

Nortel’s attorneys did not respond Tuesday to a request for comment on the ruling.

Unlike companies that rely on insurance products to cover their commitments to long-term disabled workers, Nortel classified people rendered unable to work by strokes, or cancer or other health problems as employees and paid them at reduced rates. The telecommunications giant’s collapse means a significant drop in income for them, and the disability settlement will only make up part of the loss.

The amounts at stake in the severance pay fight aren’t even a drop in the bucket in Nortel’s mega-bankruptcy case, where some $10 billion is sitting in banks while creditors fight over how to divide it up. There’s $7.3 billion raised in the sale of Nortel’s businesses, plus another $1 billion in Nortel U.S.’s coffers and more cash in Canada and the U.K. that’s not getting paid out until a deal is struck or the fighting is over.

But to the disabled U.S. workers, the pay due under Nortel’s severance program was worth a shot. Once Nortel’s completely gone out of corporate existence, there will be no entity—no company, no trust, no insurance policy—to make up their income loss.

Write to Peg Brickley at peg.brickley@dowjones.com.


Chinese Tech Stock Weekly Summary (May 18 - May 24, 2009) | killexams.com real questions and Pass4sure dumps

No result found, try new keyword!Yahoo's (YHOO) decision to establish a global software R&D center in Beijing underwent approval by Alibaba ... Solarfun Power Holdings Co. Ltd. (SOLF) booked a net loss of 7.0 million yuan (US$1 milli...

Nortel Winds Up Communications, IP Innovations As It Winds Down | killexams.com real questions and Pass4sure dumps

July 30, 2009

By Senior Contributing EditorGive Nortel credit. As buyers battle to take pieces of the ailing technology firm amidst a fight involving Canadian politicians and the firm’s pensioners and let-go staff, its engineers and management troupe on as professionals in continuing to innovate and release new and enhanced solutions.

 

Nortel announced Wednesday what it says are significant product enhancements to its carrier voice and multimedia product offerings. These will allow service providers to increase network capacity, upgrade their networks more quickly and also improve the communication experience for residential and business subscribers.

 

New core features introduced in Nortel's CS 2000 IP Multimedia softswitch provide a 66 percent increase in core VoIP capacity while drastically improving software upgrade times by 70 percent over prior releases. Core enhancements to Nortel's Adaptive Application Engine SIP server provide up to a 280 percent increase in SIP lines capacity.

Nortel is offering the industry's first implementation of a SIP application server engine that can be deployed simultaneously or independently in any of three scenarios: as a stand-alone SIP Application Server, as a 3GPP IMS-compliant application server or as an upgrade for carrier customers who have already deployed Nortel's CS 2000.

Here are the highlights of these new features:

*          A new Personal Agent web-based portal that lets subscribers view and access their call logs, address book and use click-to-call features from any web browser in a more intuitive manner. It will also enable carriers to create custom widgets into their existing end-user web portals

*          An enhanced Personal Communicator PC client that offers a modern highly intuitive user interface which supports federated instant messaging to Yahoo, AOL, MSN and Google and allows subscribers to manage multiple calls from a single window

*          Open Programmability Interfaces that allow subscribers to communication-enable web applications. For example, a subscriber could communication-enable their home or business security service by programming it to call their mobile phone and play a pre-recorded announcement (i.e., ‘your back door is open’) if an intruder trips the security alarm

*          SIP Business Trunking enhancements to include support of all existing widely deployed PRI trunking capabilities via SIP as well as support of the existing draft version of Standards SIP Connect 1.1. All of these capabilities make it easier and more cost-effective for businesses to migrate their legacy PBX trunking services to SIP

*          New features on Nortel’s Mobile Extension application include a ‘call grabber’ feature that lets users switch their calls between their mobile and fixed phone while maintaining the user's presence status and without call interruption. A new ‘secretary’ feature allows a secretary/administrative assistant to handle a manager's calls and see the manager's presence/availability via a PC client

*          New Advanced SIP line business features includes Uniform Call Distribution, which allows carriers to offer a cost effective customer service/call center solution for their small and medium-sized business subscribers

Nortel continues to innovate in business and voice solutions as well as class 5 and transit and Multimedia Interconnect solutions. Nortel expects to introduce the next release of CS 2000 and Adaptive Application Engine, CVM14 and A2E 8.0 respectively, in the first half of 2010.

“Nortel's latest CVAS portfolio enhancements increase the company's competitive standing in the hosted multimedia sector of the market,” said Joe McGarvey, principal analyst, IP Services Infrastructure, Current Analysis. “Nortel's deep carrier VoIP and telephony expertise and progressive approach to providing rich IP communications, collaboration and conferencing applications can help carriers unlock untapped revenues and improve subscriber retention.”

“Nortel is committed to its CVAS R&D and innovation as evident in these new product enhancements that offer more than 100 new end user features and give carriers more flexibility and capacity,” said Samih Elhage, president, Carrier VoIP and Application Solutions, Nortel. “We're leveraging our industry leadership in VoIP, multimedia and communications-enabled applications to unleash a more robust communications experience for subscribers that also provide new revenue opportunities for carriers as well as reduce operations costs.”

Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.

Edited by Jessica Kostek



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Nortel 920-173 Exam (Nortel Contact Center Rls. 7.0 Technical(R) Support) Detailed Information



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