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920-131 - Symposium Express Call Center Inst and Maint - Dump Information

Vendor : Nortel
Exam Code : 920-131
Exam Name : Symposium Express Call Center Inst and Maint
Questions and Answers : 39 Q & A
Updated On : April 17, 2019
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920-131 Symposium Express Call Center Inst and Maint

Study Guide Prepared by Nortel Dumps Experts

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920-131 exam Dumps Source : Symposium Express Call Center Inst and Maint

Test Code : 920-131
Test Name : Symposium Express Call Center Inst and Maint
Vendor Name : Nortel
Q&A : 39 Real Questions

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Nortel Symposium Express Call Center

iMessaging Integrates i OS software with Nortel call middle software | Real Questions and Pass4sure dumps

groups that use the Symposium name center utility from Nortel now have a less complicated solution to achieve integration with i OS functions. last week, iMessaging options introduced a package of utility and capabilities that makes it possible for its inspire telephony application to integrate with Symposium.

Nortel expenses its Symposium call center Server as an advanced and scalable platform for automating the distribution of incoming calls in a contact middle. The application makes companies greater effective by using guiding callers through a “phone tree” to examine the goal of a name, and then routing the call to the client service representatives (CSRs) with the acceptable competencies.

It’s general for Symposium users to pressure even more automation into their call center operations with the aid of integrating their name middle application with business functions. This offers benefits, such because the means to right now pull up assistance, like customer records, earlier than routing the call to the applicable CSR.

however, integrating phone techniques with business purposes is notoriously tricky, and requires extensive customization functions. but because of iMessaging’s new inspire for Symposium offering, Nortel valued clientele can join their Symposium programs to i OS purposes, whereas leveraging the extensive journey that iMessaging has in this field of contact middle operations.

the brand new providing gives you two primary merits, based on iMessaging. First, the mixing makes it possible for the Symposium equipment to convey custom monitor “pops” to the workstations of CSRs. These screen pops can be a screen from well-nigh any i OS software, and provide CSRs with brief entry to data from core company functions. It also eliminates the want for CSRs to manually navigate throughout the i OS software to get to the critical reveal.

The second advantage is the delivery of interactive voice response (IVR) capabilities that enable callers or call recipients to have interaction with business functions over the cell, the usage of either voice focus or the cellphone’s keypad. inspire can bring IVR functionality to Symposium for both inbound and outbound calls, iMessaging says.

moreover the inspire application, iMessaging’s new solution comprises assignment administration, implementation, configuration, and development capabilities. The solution begins at about $20,000. iMessaging is providing potential customers free 30-minute assessments. For extra advice, talk over with

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The 2005 CRM carrier Leaders--half I | Real Questions and Pass4sure dumps

The editors admire the true-three leaders in CTI, IVR, pleasant monitoring, internet self-carrier, team of workers administration and optimization, contact-middle outsourcing capabilities, and agent-dealing with ordinary computer functions. The service Leaders rankings are derived from a weighted formulation that contains financial performance as well as analyst rankings for depth of performance, acceptance for customer satisfaction, and corporate and administration route.

Edited by way of David Myron

click right here to view chart.

computing device Telephony IntegrationThe MarketThe cellphone continues to be the most typical manner for valued clientele to contact a company, however some distance be it from a call middle manager to discourage people from the usage of a less high priced potential of contact like the internet or e-mail. normal computer telephony integration (CTI) methods are enabled through a posh-however-practical public switched mobile network, however greater contact core managers are on the grounds that Voice over IP (VoIP), which provides a single corporate information community for all client communique wants.

VoIP cuts cell prices by transmitting voice alerts in packets over deepest or public networks by means of the internet Protocol, obviating the want for separate cell circuits. This provides three fundamental merits to client businesses: reduce cost, much less complexity, and the capability to create a digital name middle the place agents can make money working from home. while all the leaders within the CTI area have ordinary circuit-switched options, they all have mighty VoIP choices, as well.

The LeadersA moderate score of 3 from analysts surveyed within the enterprise route class weighed on Avaya's potential to claim the exact spot. concerning interoperability with other vendor products, Bernard Elliot, research enviornment leader for contact centers at Gartner, says, "there's restrict with what you can do with them--Avaya does Avaya." nevertheless, when you are within the Avaya environment, odds are you might be somewhat chuffed. No other CTI seller got here near Avaya's consumer satisfaction ranking of four.2, in keeping with analysts polled.

Avaya's CTI offering comes as a part of its client interplay Suite, which extends its predictive routing know-how to email and the net, obtainable in each circuit-switched and IP-based mostly environments. options during this suite scale from the Avaya IP workplace, correct for small call centers, to its S8700 platform for high-extent facilities.

Nortel Networks edged out Cisco methods on the listing of CTI leaders this year, but remains going through some difficulties generally as a result of its economic woes. "Nortel seems to be slowly fading from the market as their monetary difficulties crush their product choices. The low-end portfolio, company Communications manager (BCM), with its focal point on IP telephony, has made it simpler for name facilities to install CTI--the identical cannot be pointed out of the larger end Succession products," says David Peterson, president of PowerHouse Consulting.

Nortel tied Avaya for the bottom score of 3 in business route, and tied Cisco for the lowest rating of three intensive of performance, in accordance with analysts polled. protecting it among the leaders, however, is its score of three.3 in consumer pride, besting Cisco's low score of 2.8.

Nortel offers circuit-switched, IP-enabled, and IP-primarily based products for small-and-medium business with its Symposium categorical and BCM, and for better groups with its Symposium call middle product line.

The WinnerGenesys Telecommunications Laboratories, a unconditionally owned subsidiary of Alcatel, tops the CTI checklist for the 2nd 12 months in a row. ultimate 12 months, Genesys got high marks for its integration capabilities--and this yr is no distinct. purchasers can buy preintegrated plug-ins for smoother integration into different name center functions from providers like Oracle, PeopleSoft, SAP, and Siebel.

no longer pretty, its ratings in each business direction and depth of functionality topped the charts with a four.5 in each, in line with analysts polled. "they are the just one who truly sells the stuff," Elliot says, adding that competitors are promoting CTI options as a hook to sell different call core items.

Genesys has improved its client interaction management Platform to enhance aid for multivendor networking VoIP, and requisites like Session Initiation Protocol. The platform enables interactions by way of typical voice, VoIP, e-mail, and net chat. --David Myron

CTI One to WatchAlthough Cisco is the clear winner in the TCP/IP infrastructure market, the business nevertheless lags in the back of CTI competitors intensive of functionality. What ultimately bumped Cisco off the leader record become its low ranking of 2.eight in client delight, in response to analysts polled. Cisco bought the 2nd optimum rating (in the back of Genesys) amongst analysts for business route, with a three.2, but industry pundits need to see greater depth to its product line. "Cisco has a long culture of together with CTI performance within the skin of their name center portfolio. The vulnerable hyperlink in the Cisco delivery chain is the inconsistent performance of their [value added reseller] network," says David Peterson, president of PowerHouse Consulting --D.M.

Interactive Voice ResponseThe MarketSpeech solutions can act as a way to aid alter the paradigm that contact middle managers are never-endingly confronted with: migrating shoppers who name in to contact facilities with fundamental consumer inquiries like checking account balances to more in your price range channels like an interactive voice response (IVR) device. although these options can significantly minimize fees, companies had been locked in to vendors. Open requisites like VoiceXML and Speech application Language Tags (SALT) are freeing end users and permitting more moderen players like BeVocal, TuVox, and VoiceGenie applied sciences to throw their hats into the ring. These more recent children on the block aren't the greatest dots on the radar monitor, however they are turning heads. For now, although, we turn our consideration to one of the extra ripe carriers. competitors is tight: In a first for CRM magazine's service awards, two groups tied as winners in a category.

The LeaderIt's been a bumpy cycle financially for Nortel Networks: The enterprise is continuing to work on the restatement of its financial outcomes for prior quarters. still, even Nortel's estimated unaudited revenues for simply the 2d half of 2004 of approximately $5.1 billion are greater than double the earnings of its closest competitor inside the space for the whole yr. certainly a dominant presence, the company offers a wide-ranging product portfolio of self-provider solutions. Its Nortel Self-carrier platforms (formerly Periphonics Self-carrier structures) includes its Media Processing Server (MPS) 100, MPS 500, MPS a thousand, and Voice Processing series/counsel Server, with MPS 500 and MPS a thousand, together with VoiceXML. "Periphonics had loads of market penetration when Nortel bought them," Peterson says. "They moved very straight away into the IP house, [but] Nortel could be dragging them down with all their economic problems."

The company launched its net-Centric Self-service solution in 2004, which additionally uses open business requirements. however no longer all analysts are impressed. "They have been late with VoiceXML compared to some of the different guys," says Sheila McGee-Smith, president and primary analyst of McGee-Smith Analytics, and "[they] have a muddled story with MPS and internet-Centric Self-carrier." even so, Nortel Networks' reach remains felt. Gartner placed the enterprise as a pacesetter in its Magic Quadrant for IVR and commercial enterprise Voice Portals for 2004.

The WinnersCall them the brand new England Patriots of the IVR enjoying box. final yr's category champion, Avaya, reeling in $4.1 billion in revenues for fiscal year 2004, compared to 2003's $3.eight billion, has reclaimed its throne for the second year in a row. After gaining momentum within the IVR space with its Conversant software and now with its Avaya Interactive Response answer, Avaya managed to listing solid marks from our analyst ballot in both company direction and reputation for client delight, regardless of the headaches that some customers may additionally have experienced migrating from a Conversant platform to an IR platform. "They lost clients because they didn't definitely manipulate the system well," McGee-Smith says, however, "they've obtained a pleasant full product portfolio in touch center [solutions], and the IVR [ties] into that well." The company's ammunition includes Avaya Contact core specific, a multimedia contact core answer designed notably for midsize companies, and the Avaya Speech purposes Builder, permitting developers to design speech automation functions the usage of open requirements (together with VoiceXML). Avaya and IBM introduced that they'll carry speech-enabled self-service options, combining the previous's IP-based mostly contact middle utility for self-carrier with the latter's WebSphere infrastructure application. And the company's billion-dollar resolution? buying Tenovis GmbH & Co. KG, a company of enterprise communications programs and services, in a deal in an effort to require Avaya to pay about $370 million in money and take on about $265 million in debt. When wholly built-in, though, Avaya expects the acquisition so as to add approximately $1 billion to its annual revenues.

Avaya shares the spotlight with last yr's second runner-up, Intervoice. although its income barely compares with that of its much larger rivals (for the four quarters completed November 30, 2004, Intervoice collected $178.1 million, compared to its old four quarter revenue of $160 million), the company managed to outscore each Avaya and Nortel for its acceptance of client pride and its performance. It changed into just a few tenths of a degree faraway from ultimate rankings in both classes. "The incontrovertible fact that that you could host it or purchase the application your self works out well for lots of consumers, as a result of they may also--mainly for speech purposes--want to start out with a hosted software and then convey it in-condo," says Elizabeth Ussher, a vp at META neighborhood. Intervoice's Omvia Voice Framework, which the company claims is probably the most open voice answer product available on the market, helps a standard, VoiceXML, or SALT atmosphere. both the Omvia Voice Framework and its Voice categorical packaged functions help Microsoft Speech Server 2004. --Coreen Bailor

IVR One to WatchWell usual for its CTI capabilities, Genesys Telecommunications Laboratories is not a usual suspect in the IVR world. still, in 2002 Genesys bought Telera, a VoiceXML options issuer, an acquisition analyst Sheila McGee-Smith describes as "a leap-frog movement" for the Alcatel subsidiary. And in 2004 the enterprise unveiled its Genesys Voice Platform: Developer edition, a development gadget for constructing VoiceXML 2.0-based mostly functions. It also introduced a partnership with IBM to carry enterprisewide speech-enabled self-carrier solutions by means of a collection of WebSphere speech capabilities integrated with Genesys Voice Platform. "they are engaged on issues which are street mapped for 2005, but as we stand right here at this time, they're not there yet," McGee-Smith says. but, "they're on the appropriate route." --C.B.

first-rate MonitoringThe MarketThe first-class monitoring (QM) market is at a pivotal point in its evolution. QM tools record customer interactions to make certain that first-class stages are being met, and might aid managers keep tune of brokers' performances, while recognizing problem areas that can be more advantageous with e-discovering options. carriers in the house, youngsters, trying to extra their reach and break free from the pack, are getting into the enterprise with either product enhancements or acquisition strikes. "The a hit providers, going ahead, might be those who understand that great monitoring is only one point on the map," says Ken Landoline, vice chairman and important analyst at Saddletree research. "They really want to extend into the whole breadth of a collection of products that is going to optimize overall business performance in the commercial enterprise." within the QM and body of workers management markets that are, based on Jim Davies, most important analyst at Gartner research, at least 60 % penetrated, this year's QM leaders took steps to keep up with this vogue and their competitors.

The LeadersWith its solid 13 percent revenue boom exceptional programs keeps its position as a pacesetter in the QM area, regardless of its a bit of below-standard (but nonetheless strong) ranking for acceptance for consumer satisfaction. still, analysts were most impressed with nice's platform, awarding the enterprise larger marks for performance than any other vendor in the area. The 2004 category champion's unencumber of satisfactory operate illustrates the company's capability to extend beyond the contact middle market and circulate into the commercial enterprise as an entire. "They've realized the call middle QM market is beginning to become a bit saturated," Davies says. "taking a look at their strategy, they are making an attempt to get into different customer-facing departments in the company by way of leveraging the relationship they already have with the call center. They are attempting to power their recording, assessment, and analytical utility into these other departments to positively influence the performance of the enterprise as an entire."

The enterprise, by way of achieving into the protection market and capitalizing on its channel partnerships, is hoping to extend its reach. "What great has performed neatly is twofold...having a various portfolio of products--safety, logging, and best monitoring--and...making the most of being in the correct enterprise at the correct time," says Carole Macpherson, senior software director at META neighborhood. "great has also leveraged a powerful partnership channel (e.g., Avaya) and has secured offers in accordance with these massive brands." If excellent continues to flow extra into the business by way of product development or maybe even an acquisition, look for the $252.6 million enterprise to have a strong possibility at reclaiming its crown.

Our previous 12 months's runner-up, Verint, is regularly nipping at the heels of its competitors, even while receiving the class's lowest marks for enterprise route. definitely, in line with some industry insiders, the business has gotten plenty much less aggressive in its strategy. "The company is more concentrated on the name center and appears to differentiate itself through advanced analytical insight," Davies says. "however, their analytical focal point for the protection and BI markets does are likely to mask their QM product line. I haven't definitely viewed them do an awful lot from an integration [or] mergers/acquisitions standpoint," he says. however, Verint's mighty numbers for both its functionality acceptance and popularity for customer delight, and its staggering 27.7 p.c sales increase over the last 4 completed quarters, helped to maintain its in-the-precise-three popularity.

The WinnerMaking the class's largest soar from last year's rankings, due mostly to its progressive imaginative and prescient, is ultimate 12 months's third-place finisher, Witness systems. regardless of its third-area rating for its popularity for depth of performance, Witness outperformed all category contenders in reputations for both client pride and company course. definitely, the company added more than 200 client wins to its client base, whereas boasting a customer retention ranking improved than 95 percent for 2004, which may assist account for its $141.three million in total earnings, an spectacular 30.8 % enhance over 2003's tally. And, according to Paul Stockford, chief analyst of Saddletree analysis, the business's acquisition of staff management vendor Blue Pumpkin positions the combined enterprise because the market leader in constructing an integrated workforce optimization answer.

Macpherson has the same opinion: "Witness leaves in the back of a fragmented and specialized market with over 25 companies that offer one or two items of a [production value management] suite and enters into a new enviornment with fewer competitors." aside from the acquisition, Witness better its solution capabilities, including extending its eQuality software to increase the productivity of again-workplace services like order success and billing, with eQuality office.eQuality office allows organizations to catch employee laptop activities, consider recorded transactions, region pattern recordings in touch folders for particular business capabilities, and establish most advantageous practices, permitting clients to edit recorded transactions to create e-getting to know solutions. The burning difficulty, despite the fact, is how neatly Witness can integrate with Blue Pumpkin. That nevertheless remains to be viewed, if you want to surely make 2005 a memorable 12 months for Witness. --Coreen Bailor

nice Monitoring One to WatchAlthough Envision is a substantially smaller company than our greater category leaders, the enterprise added 50 new customers to its roster, including Canon, IKEA, and ShopNBC, and retained 99 p.c of its present valued clientele, making it our One to observe. in keeping with the fashion of evolving to workforce optimization, Davies says that Envision already presents a QM and WFM answer from a single platform, "but there's a long approach to go earlier than any seller presents an entire unified answer achievable for gigantic, advanced corporations." because it's a small, aggressive supplier, Carol Macpherson, META group analyst, says, "they will tend to be flexible on pricing and very responsive on servicing customers." If it continues to build its manufacturer loyalty, upcoming years may additionally consist of a brand new addition to the leaderboard. --C.B.

net Self-ServiceThe MarketFor a decade corporations have struggled to make their web presence act as greater than brochureware. creating intelligent, informative, and available portals for consumer carrier has long been a primary intention of many companies, and it is barely now that totally built-in content construction, database storage, and search-and-retrieval systems are starting to come into alignment to deliver a self-carrier adventure it is a meaningful choice for a good portion of web clients--an ever-becoming population. The leaders during this house have, no matter if through aggressive acquisition or grass roots growth, established themselves as critical practitioners and suppliers of cost effective, high-efficiency service solutions for digital patrons and business buyers.

The LeadersATG (together with contemporary acquisition Primus) has broad event providing options to a range of issues groups need their online presence to solve. The commerce-concentrated ATG bought an quick boost with the aid of choosing up Primus's incredibly regarded expertise base and client-dealing with capabilities. it really is the respectable news. The unhealthy information is that the yr forward may be a challenging one for ATG, as it should rationalize Primus, itself the product of distinct acquisitions, and produce a coherent self-provider product to market. "The one factor i might ding them on now is that they have got 5 diverse [self-service] systems...a couple of things ATG changed into working on, and Primus has as a minimum three diverse structures," says Allen Bonde, president of analysis firm ABG.

The pairing has did not increase on Primus's middling recognition for client pride, which hurt the business's ranking final year and, left unchecked, might push ATG off our leaderboard fully. net self-provider is still an emerging market with a couple of different patterns and strategies, and no single company has yet proven itself to be vital.

KANA has stayed the direction of its newest reinvention to turn into a knowledge and repair professional. ultimate year's category winner does not appear to have made any fundamental missteps and continues to integrate and build out its self-carrier choices. "Their know-how has been round ages...but they're confirmed as a self-carrier enterprise," Bonde says. one among KANA's biggest accomplishments within the self-service area became securing the features of former Primus CTO Charles Isaacs after the ATG acquisition. within the identical position at KANA, the skills administration veteran should still pressure KANA's technology vision for a while. wait for KANA to additional enrich its prebuilt integration with different enterprise utility programs.

The WinnerRightNow applied sciences turned into just an up-and-comer last 12 months, but an excellent one year of growth, a a success public offering, and excessive marks from purchasers make it this year's class winner. RightNow's key to success? "They promote neatly as a result of they resolve issues for americans," Bonde says. The on-demand capabilities bases the company offers have confirmed intuitive to set up and preserve for strapped aid organizations, and have been received neatly satisfactory by means of purchasers to make the subscription model ring up chuffed returns for RightNow.

What RightNow is not is the strongest and have-crammed self-provider solution on the market--however quite commonly, technical dominance and market success are two very various things. "we've got dinged them on the expertise, but they've been unbelievable when it comes to execution and reputation," Bonde says. "Greg [Gianforte, RightNow CEO] would disagree, however we suppose they might add greater search potential and extra administration capacity."

For RightNow to continue to be a class chief, it is going to have to evolve with a starting to be number of involved consumers. "Their FAQ method to the world is [best] within the excessive-quantity CPG business, which is where they do neatly...but they have only one appear-and-consider, and also you comprehend instantly when you are on a RightNow web page because they all look alike," says Forrester vice president John Ragsdale. --Jason Compton

web Self-provider One to WatchAlthough the busy self-provider space has a couple of promising contenders, together with the merged Kanisa/ServiceWare and generic search expert iPhrase, Siebel's late-2004 purchase of edocs invokes the historical 800-pound gorilla rule--if it's moving, one had most effective take heed. Edocs has built a acceptance for prime-volume, particularly advanced engagements that might also seem to be more like bitter drugs than a joy for all concerned, but more essential, the enterprise become frequently credited with getting the job performed. Siebel receives an fast raise to its self-assist providing, and can now not be completed constructing its capabilities. "i am satisfied Siebel has at least yet another acquisition to do during this house," says ABG's Allen Bonde. --J.C.

click on here to examine The 2005 service Leaders--half II.

Avaya's New Route for next-Gen clients | Real Questions and Pass4sure dumps

February 08, 2010

by means of Brendan B. study Senior Contributing Editor

there's a new technology of customers it truly is emerging on the marketplace, one it's empowered and which have taken control of the interactions, armed with capabilities about the businesses and their choices, outfitted by means of social media to make or damage establishments’ reputations. they're stressful that the businesses they interact with carry to them by the use of a widening array of channels of their alternative: voice, web, chat, e mail, SMS, social media and video the information, items and functions at the moment.


Avaya is now constructing and should begin opening later this yr a brand new route to assist organizations to elevate this new era plus with the aid of likeminded older purchasers via the contact centers. the brand new expressway is the Avaya subsequent Gen Context core Portfolio for the contact center market, with a purpose to rest on the Avaya aura SIP-primarily based communications platform. The key phrase right here is “context.” The company says next technology context-based mostly consumer carrier is the skill to streamline guidance, strategies and communications to deliver a consistent, excessive-value conclusion-consumer engagement. this will subsequently provide valued clientele with the sophisticated carrier journey they are annoying.


Avaya unveiled the dual carriageway Jan. 19 with its “Roadmap for future of business Communications,” which integrates its products with these from the previous Nortel enterprise options. Avaya got the division from the bankrupt communications equipment firm at public sale in 2009 for $915 million.


the important thing guideposts of the Avaya next Gen Context core course include waiting for consumer wants with proactive multichannel notification options and efficiently automating voice and web self-carrier interactions by way of communications enabled company techniques. They also consist of accelerating productiveness desires via optimizing agent, professional, self-carrier interactions throughout channels for effective operations.


“We’re focused on fixing the subsequent technology client care problem, which requires the start of holistic, seamlessly-linked services for a technology of customers that are expecting to obtain care in numerous other ways,” says Jorge Blanco, Avaya vice president, contact center product marketing. “we now have also been concentrated on how we’re going to harness all types of advice both realtime and non realtime and give way them onto the customer care system. The plan we've developed is extensible and includes all communications channels.”


The Nortel acquisition has introduced radically to the engineering skill, tools and the uncooked substances for the Avaya subsequent Gen Context middle route, so that you can help contact centers get where they want to go quicker, with fewer bumps and with greater effectivity.


Avaya plans to leverage key points from the Nortel contact middle suite including media dealing with and team of workers purposes, plus some of the one of the views and supervisory capabilities akin to agent stat views from Nortel’s computing device software. Avaya is incorporating the Nortel Agile conversation ambiance (ACE), which is an open application platform for building multi-vendor communications-enabled business methods and unified communications functions into the Avaya aura answer.


“What we’re trying to do with both the Avaya and Nortel items is to make sure that their most imaginative facets and capabilities are protected in the next Gen Context core,” says Blanco.


at the equal time the Avaya roadmap is together with onramps for latest Nortel shoppers so that they can movement simply and steadily onto the new thoroughfare. Avaya has a typical product support policy of six years beginning with manufacturers’ and then adding optional prolonged tips. owners of Nortel contact center products equivalent to Symposium express could have numerous time to make the flip onto the next Gen Context core.


Avaya will be blending contact middle name recording, reporting, and pleasant management capabilities of Nortel line with its own name administration, recording and QA techniques into the subsequent Gen portfolio. businesses have developed their groups around the reporting engines that they run, and may unwell-afford to have them modified devoid of seamless migration capabilities, explains Blanco.


in a similar way Avaya is meshing Nortel’s IVR and speech attention solutions by means of the Avaya Voice Portal. There are tons of of hundreds of such functions that Avaya and legacy Nortel shoppers have deployed in aggregate on these structures, which are very scalable, studies Blanco, and which the company is not trying to disrupt right now.


“we're taking a look at how those purposes may also be transitioned to the subsequent Gen atmosphere over time,” says Blanco. “That’s what our consumers are expecting.”

Brendan B. examine is TMCnet’s Senior Contributing Editor. To read greater of Brendan’s articles, please visit his columnist web page.

Edited by using Erin Harrison

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Oklahoma Gardening School, 'Growing Beautiful, Successful and Low-Maintenance Herb Gardens' | real questions and Pass4sure dumps

Published: Sat, February 23, 2019 5:00 AM

Oklahoma Gardening School at Myriad Botanical Gardens, the annual horticultural symposium for home gardeners and professional horticulturists, garden designers and landscape architects, will be from 9 a.m. to 4 p.m. March 9 at Devon Auditorium, 333 W Sheridan Ave., just west of Devon Energy Tower.

The theme of the symposium, presented by the Meinders Foundation and Devon Energy, is “Growing Beautiful, Successful and Low-Maintenance Herb Gardens.”

Guest speakers will demonstrate, through illustrated talks and Q&A discussions, how to grow herb gardens through adaptive designs, proper plant selection, and precise cultivation and maintenance practices.

Sponsors include TLC Garden Center, Grooms Irrigation, American Plant Products, Calvert’s Plant Interiors, Kitty and Richard Champlin, Minick Materials, Total Environment and Plant Wisdom Garden Center. In-kind sponsors are AC Hotel by Marriott OKC Bricktown and Holiday Inn Express-Bricktown.

Cost is $40 for Gardens members, $70 for nonmembers and $25 for students (with ID). Optional box lunches can be purchased for $15. Lunch will be in the Park House Event Center at Myriad Gardens where an Herb Market will be presented by Bill Farris, owner and operator, of Prairie Wind Nursery in Norman. Register at For more information, call 445-7080.

Speakers will be:

• Matthew Benson, Balmville, New York, a writer, photographer, author and organic farmer whose work focuses on issues of food, sustainability, and organics. He is the owner of Stonegate Farm in New York’s Hudson River Valley, where he cultivates organic vegetables, historic fruit, raw honey, and medicinal flowers and herbs. His farm has been featured in The New York Times, Better Homes & Gardens, Organic Gardening and the television show "This Old House," among others.

• Holly Shimizu, Glen Echo, Maryland, a nationally recognized horticulturist with a specialty in herbs and herb gardens. She was the first curator of The National Herb Garden at the U.S. National Arboretum in Washington, D.C., executive director of the U.S. Botanic Garden, and for more than 10 years was a host of the popular "Victory Garden" on PBS.

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Nortel 920-131 Exam (Symposium Express Call Center Inst and Maint) Detailed Information


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