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agencies that use the Symposium name middle application from Nortel now have a simpler strategy to achieve integration with i OS applications. ultimate week, iMessaging options introduced a equipment of application and capabilities that allows its encourage telephony software to integrate with Symposium.
Nortel bills its Symposium call middle Server as an advanced and scalable platform for automating the distribution of incoming calls in a contact center. The software makes businesses greater efficient through guiding callers through a “mobile tree” to examine the purpose of a name, and then routing the call to the consumer carrier representatives (CSRs) with the acceptable talents.
It’s regular for Symposium users to power much more automation into their name middle operations by using integrating their call middle utility with company functions. This offers merits, such as the capacity to instantly pull up tips, like client records, before routing the call to the acceptable CSR.
although, integrating mobilephone systems with enterprise applications is notoriously intricate, and requires wide customization functions. however because of iMessaging’s new encourage for Symposium providing, Nortel purchasers can connect their Symposium methods to i OS applications, whereas leveraging the wide adventure that iMessaging has during this field of contact center operations.
the brand new offering provides two fundamental advantages, according to iMessaging. First, the integration permits the Symposium gadget to convey custom screen “pops” to the workstations of CSRs. These reveal pops can be a monitor from very nearly any i OS utility, and provide CSRs with quick entry to information from core business functions. It also eliminates the need for CSRs to manually navigate throughout the i OS application to get to the fundamental monitor.
The 2nd benefit is the birth of interactive voice response (IVR) capabilities that enable callers or name recipients to have interaction with company applications over the phone, using either voice recognition or the telephone’s keypad. encourage can bring IVR performance to Symposium for each inbound and outbound calls, iMessaging says.
besides the encourage utility, iMessaging’s new answer comprises task administration, implementation, configuration, and building functions. The solution begins at about $20,000. iMessaging is providing potential customers free 30-minute assessments. For more counsel, consult with www.imessagingsolutions.com.
iMessaging and IBM crew to pressure i OS-primarily based IP Telephony
iMessaging Adopts SIP for call center software
iMessaging provides a supervisor’s View into call center recreation
iMessaging provides Outbound Dialing to inspire call core Suite
iSeries-centric call center Suite Renamed encourage
iMessaging Boosts aid for Spanish in Interactive Voice device
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The editors admire the right-three leaders in CTI, IVR, first-rate monitoring, net self-provider, personnel management and optimization, contact-core outsourcing services, and agent-dealing with generic laptop functions. The carrier Leaders rankings are derived from a weighted system that comprises monetary performance in addition to analyst scores for depth of functionality, acceptance for customer delight, and corporate and management course.
Edited by means of David Myron
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computer Telephony IntegrationThe MarketThe cellphone remains essentially the most commonplace manner for consumers to contact an organization, however some distance be it from a call center manager to discourage individuals from the usage of a less costly means of contact like the internet or electronic mail. traditional laptop telephony integration (CTI) methods are enabled via a posh-however-functional public switched mobilephone community, however greater contact core managers are because Voice over IP (VoIP), which provides a single company statistics community for all customer communication wants.
VoIP cuts phone fees by transmitting voice indicators in packets over private or public networks by way of the web Protocol, obviating the need for separate cell circuits. This gives three simple merits to customer companies: reduce charge, much less complexity, and the ability to create a digital call center the place brokers can do business from home. while all the leaders within the CTI area have natural circuit-switched solutions, all of them have mighty VoIP offerings, as neatly.
The LeadersA reasonable ranking of three from analysts surveyed in the enterprise direction class weighed on Avaya's ability to declare the true spot. regarding interoperability with other vendor items, Bernard Elliot, analysis area leader for contact centers at Gartner, says, "there is limit with what that you may do with them--Avaya does Avaya." still, if you're in the Avaya atmosphere, odds are you're somewhat chuffed. No other CTI dealer came near Avaya's consumer delight ranking of four.2, based on analysts polled.
Avaya's CTI providing comes as part of its client interaction Suite, which extends its predictive routing technology to e mail and the web, accessible in both circuit-switched and IP-based environments. solutions in this suite scale from the Avaya IP office, appropriate for small call facilities, to its S8700 platform for high-quantity facilities.
Nortel Networks edged out Cisco programs on the record of CTI leaders this year, however remains going via some difficulties generally as a result of its financial woes. "Nortel appears to be slowly fading from the market as their monetary difficulties weigh down their product choices. The low-end portfolio, business Communications manager (BCM), with its center of attention on IP telephony, has made it easier for call centers to set up CTI--the same cannot be said of the greater end Succession items," says David Peterson, president of PowerHouse Consulting.
Nortel tied Avaya for the lowest rating of three in company path, and tied Cisco for the lowest ranking of three intensive of functionality, according to analysts polled. protecting it among the many leaders, despite the fact, is its ranking of 3.three in client pride, besting Cisco's low ranking of 2.8.
Nortel offers circuit-switched, IP-enabled, and IP-based items for small-and-medium company with its Symposium specific and BCM, and for greater companies with its Symposium name middle product line.
The WinnerGenesys Telecommunications Laboratories, a wholly owned subsidiary of Alcatel, tops the CTI checklist for the second year in a row. ultimate year, Genesys bought high marks for its integration capabilities--and this 12 months isn't any different. customers should buy preintegrated plug-ins for smoother integration into different name center applications from vendors like Oracle, PeopleSoft, SAP, and Siebel.
no longer notably, its scores in both enterprise path and depth of performance topped the charts with a 4.5 in each, based on analysts polled. "they may be the only 1 who basically sells the stuff," Elliot says, including that competitors are promoting CTI options as a hook to promote other call middle products.
Genesys has multiplied its client interaction management Platform to raise help for multivendor networking VoIP, and necessities like Session Initiation Protocol. The platform permits interactions by way of typical voice, VoIP, e mail, and internet chat. --David Myron
CTI One to WatchAlthough Cisco is the clear winner within the TCP/IP infrastructure market, the business nevertheless lags at the back of CTI rivals extensive of performance. What ultimately bumped Cisco off the leader record changed into its low rating of two.eight in consumer delight, based on analysts polled. Cisco got the 2d highest rating (in the back of Genesys) among analysts for enterprise path, with a three.2, however business pundits want to see extra depth to its product line. "Cisco has a protracted subculture of together with CTI performance within the dermis of their name core portfolio. The susceptible link in the Cisco beginning chain is the inconsistent efficiency of their [value added reseller] community," says David Peterson, president of PowerHouse Consulting --D.M.
Interactive Voice ResponseThe MarketSpeech options can act as a way to support alter the paradigm that contact middle managers are in no way-endingly faced with: migrating purchasers who call in to contact facilities with basic customer inquiries like checking account balances to extra cost-effective channels like an interactive voice response (IVR) system. besides the fact that children these solutions can drastically minimize costs, companies had been locked in to vendors. Open requirements like VoiceXML and Speech application Language Tags (SALT) are freeing conclusion clients and permitting newer players like BeVocal, TuVox, and VoiceGenie technologies to throw their hats into the ring. These more recent kids on the block are not the largest dots on the radar display, but they are turning heads. For now, although, we flip our attention to some of the extra ripe providers. competition is tight: In a primary for CRM journal's service awards, two organizations tied as winners in a class.
The LeaderIt's been a bumpy cycle financially for Nortel Networks: The company is continuing to work on the restatement of its monetary results for prior quarters. nevertheless, even Nortel's estimated unaudited revenues for just the second half of 2004 of approximately $5.1 billion are greater than double the salary of its closest competitor within the space for the whole 12 months. obviously a dominant presence, the enterprise offers a large-ranging product portfolio of self-service solutions. Its Nortel Self-service structures (formerly Periphonics Self-carrier structures) comprises its Media Processing Server (MPS) 100, MPS 500, MPS 1000, and Voice Processing series/guidance Server, with MPS 500 and MPS 1000, together with VoiceXML. "Periphonics had a lot of market penetration when Nortel bought them," Peterson says. "They moved very instantly into the IP space, [but] Nortel could be dragging them down with all their monetary issues."
The company launched its internet-Centric Self-provider solution in 2004, which also uses open trade requirements. however no longer all analysts are impressed. "They had been late with VoiceXML in comparison to one of the different guys," says Sheila McGee-Smith, president and primary analyst of McGee-Smith Analytics, and "[they] have a muddled story with MPS and web-Centric Self-service." nonetheless, Nortel Networks' reach continues to be felt. Gartner positioned the company as a pacesetter in its Magic Quadrant for IVR and enterprise Voice Portals for 2004.
The WinnersCall them the new England Patriots of the IVR taking part in container. last year's class champion, Avaya, reeling in $4.1 billion in revenues for fiscal year 2004, compared to 2003's $three.eight billion, has reclaimed its throne for the 2d 12 months in a row. After gaining momentum in the IVR area with its Conversant application and now with its Avaya Interactive Response solution, Avaya managed to checklist strong marks from our analyst poll in both company path and recognition for customer satisfaction, regardless of the complications that some consumers might also have experienced migrating from a Conversant platform to an IR platform. "They lost valued clientele as a result of they failed to in reality manage the process neatly," McGee-Smith says, but, "they've obtained a pleasant full product portfolio involved center [solutions], and the IVR [ties] into that well." The company's ammunition contains Avaya Contact center categorical, a multimedia contact core solution designed exceptionally for midsize organizations, and the Avaya Speech applications Builder, allowing builders to design speech automation services the usage of open necessities (together with VoiceXML). Avaya and IBM introduced that they're going to carry speech-enabled self-service options, combining the previous's IP-primarily based contact center software for self-service with the latter's WebSphere infrastructure software. And the company's billion-dollar determination? acquiring Tenovis GmbH & Co. KG, a issuer of commercial enterprise communications techniques and features, in a deal in order to require Avaya to pay about $370 million in money and tackle about $265 million in debt. When utterly built-in, though, Avaya expects the acquisition so as to add approximately $1 billion to its annual revenues.
Avaya shares the spotlight with ultimate 12 months's 2d runner-up, Intervoice. although its earnings barely compares with that of its a good deal better competitors (for the four quarters accomplished November 30, 2004, Intervoice accrued $178.1 million, in comparison to its outdated 4 quarter revenue of $one hundred sixty million), the business managed to outscore both Avaya and Nortel for its reputation of customer pride and its performance. It became simply a number of tenths of a point away from superb scores in each categories. "The proven fact that which you could host it or buy the software your self works out neatly for loads of customers, as a result of they may additionally--in particular for speech functions--want to delivery out with a hosted software and then convey it in-condo," says Elizabeth Ussher, a vice president at META community. Intervoice's Omvia Voice Framework, which the company claims is probably the most open voice answer product in the marketplace, helps a normal, VoiceXML, or SALT environment. each the Omvia Voice Framework and its Voice express packaged applications guide Microsoft Speech Server 2004. --Coreen Bailor
IVR One to WatchWell conventional for its CTI capabilities, Genesys Telecommunications Laboratories is not a ordinary suspect within the IVR world. nevertheless, in 2002 Genesys purchased Telera, a VoiceXML options provider, an acquisition analyst Sheila McGee-Smith describes as "a start-frog movement" for the Alcatel subsidiary. And in 2004 the company unveiled its Genesys Voice Platform: Developer edition, a development device for constructing VoiceXML 2.0-primarily based purposes. It also announced a partnership with IBM to carry enterprisewide speech-enabled self-service solutions by way of a collection of WebSphere speech capabilities integrated with Genesys Voice Platform. "they're engaged on issues which are highway mapped for 2005, however as we stand right here right now, they are now not there yet," McGee-Smith says. but, "they're on the correct route." --C.B.
best MonitoringThe MarketThe high-quality monitoring (QM) market is at a pivotal factor in its evolution. QM tools list consumer interactions to ensure that nice stages are being met, and may aid managers keep tune of agents' performances, while spotting problem areas that can also be improved with e-gaining knowledge of solutions. vendors in the house, although, seeking to additional their attain and become independent from from the pack, are entering into the enterprise with both product enhancements or acquisition strikes. "The a success carriers, going ahead, might be those that realize that satisfactory monitoring is only one factor on the map," says Ken Landoline, vice chairman and fundamental analyst at Saddletree analysis. "They actually need to extend into the entire breadth of a collection of items that is going to optimize universal enterprise efficiency within the commercial enterprise." within the QM and workforce administration markets which are, in keeping with Jim Davies, fundamental analyst at Gartner analysis, at the least 60 percent penetrated, this year's QM leaders took steps to sustain with this fashion and their competition.
The LeadersWith its solid 13 % profits boom nice methods continues its position as a frontrunner within the QM arena, regardless of its just a little below-usual (however nonetheless strong) score for recognition for client satisfaction. nevertheless, analysts had been most impressed with fine's platform, awarding the business better marks for performance than any other supplier within the house. The 2004 class champion's unlock of quality operate illustrates the business's means to extend past the contact center market and move into the business as an entire. "They've realized the name center QM market is beginning to turn into a little saturated," Davies says. "taking a look at their strategy, they're trying to get into other consumer-facing departments in the firm with the aid of leveraging the relationship they have already got with the call middle. They are attempting to power their recording, evaluation, and analytical utility into these different departments to positively impact the performance of the business as a whole."
The company, by means of reaching into the security market and capitalizing on its channel partnerships, is hoping to prolong its reach. "What pleasant has completed neatly is twofold...having a various portfolio of items--security, logging, and best monitoring--and...taking advantage of being in the correct enterprise on the appropriate time," says Carole Macpherson, senior application director at META group. "fine has also leveraged a strong partnership channel (e.g., Avaya) and has secured deals in line with these giant brands." If exceptional continues to circulate more into the business by way of product building or maybe even an acquisition, search for the $252.6 million business to have a strong opportunity at reclaiming its crown.
Our old 12 months's runner-up, Verint, is incessantly nipping on the heels of its competitors, even while receiving the category's lowest marks for company direction. in fact, in keeping with some industry insiders, the company has gotten an awful lot much less aggressive in its method. "The enterprise is extra focused on the name center and appears to distinguish itself through sophisticated analytical insight," Davies says. "youngsters, their analytical focal point for the protection and BI markets does are likely to masks their QM product line. I have not truly viewed them do a great deal from an integration [or] mergers/acquisitions standpoint," he says. nonetheless, Verint's strong numbers for each its performance acceptance and recognition for customer delight, and its remarkable 27.7 % revenue growth over the last 4 achieved quarters, helped to maintain its in-the-precise-three status.
The WinnerMaking the category's biggest leap from last year's rankings, due mostly to its revolutionary vision, is last year's third-vicinity finisher, Witness programs. regardless of its third-location rating for its recognition for depth of functionality, Witness outperformed all class contenders in reputations for both consumer delight and company route. actually, the company introduced more than 200 customer wins to its client base, while boasting a consumer retention score more suitable than ninety five percent for 2004, which may help account for its $141.three million in total earnings, an excellent 30.eight % enhance over 2003's tally. And, according to Paul Stockford, chief analyst of Saddletree analysis, the enterprise's acquisition of body of workers management supplier Blue Pumpkin positions the mixed business because the market chief in constructing an integrated personnel optimization solution.
Macpherson is of the same opinion: "Witness leaves behind a fragmented and really good market with over 25 providers that offer one or two pieces of a [production value management] suite and enters into a brand new area with fewer competitors." other than the acquisition, Witness stronger its solution capabilities, including extending its eQuality application to enrich the productiveness of returned-workplace functions like order success and billing, with eQuality workplace.eQuality workplace enables corporations to catch worker computer activities, consider recorded transactions, place pattern recordings involved folders for particular company services, and establish premier practices, enabling clients to edit recorded transactions to create e-studying options. The burning issue, youngsters, is how well Witness can integrate with Blue Pumpkin. That nevertheless remains to be seen, in an effort to certainly make 2005 a memorable year for Witness. --Coreen Bailor
fine Monitoring One to WatchAlthough Envision is a extensively smaller business than our higher class leaders, the enterprise delivered 50 new valued clientele to its roster, including Canon, IKEA, and ShopNBC, and retained ninety nine p.c of its present valued clientele, making it our One to monitor. in line with the vogue of evolving to body of workers optimization, Davies says that Envision already presents a QM and WFM solution from a single platform, "however there's a long means to move earlier than any seller offers an entire unified answer doable for significant, advanced organizations." because it's a small, aggressive seller, Carol Macpherson, META community analyst, says, "they'll tend to be flexible on pricing and very responsive on servicing purchasers." If it continues to build its brand loyalty, upcoming years may additionally encompass a new addition to the leaderboard. --C.B.
net Self-ServiceThe MarketFor a decade companies have struggled to make their web presence act as greater than brochureware. growing intelligent, informative, and purchasable portals for consumer carrier has long been a chief goal of many agencies, and it is simply now that entirely integrated content material development, database storage, and search-and-retrieval methods are starting to come into alignment to carry a self-carrier event it's a meaningful option for a significant portion of web users--an ever-transforming into population. The leaders during this house have, even if through aggressive acquisition or grass roots growth, centered themselves as critical practitioners and suppliers of least expensive, excessive-effectivity service solutions for digital buyers and company consumers.
The LeadersATG (together with fresh acquisition Primus) has extensive adventure offering options to a number of complications groups need their on-line presence to resolve. The commerce-concentrated ATG bought an immediate increase by using identifying up Primus's totally considered expertise base and customer-facing capabilities. this is the good information. The dangerous information is that the yr ahead may be a difficult one for ATG, because it should rationalize Primus, itself the made from assorted acquisitions, and convey a coherent self-provider product to market. "The one thing i'd ding them on now could be that they have got five distinctive [self-service] platforms...a few issues ATG changed into engaged on, and Primus has at least three distinct structures," says Allen Bonde, president of analysis enterprise ABG.
The pairing has failed to enhance on Primus's middling attractiveness for customer pride, which damage the company's ranking ultimate year and, left unchecked, could push ATG off our leaderboard thoroughly. net self-carrier continues to be an rising market with a number of different styles and methods, and no single provider has yet proven itself to be indispensable.
KANA has stayed the course of its newest reinvention to turn into an information and service specialist. closing yr's class winner does not appear to have made any major missteps and continues to combine and construct out its self-service offerings. "Their technology has been around a while...but they are proven as a self-carrier company," Bonde says. one among KANA's largest accomplishments within the self-service space changed into securing the services of former Primus CTO Charles Isaacs after the ATG acquisition. in the same position at KANA, the competencies management veteran may still force KANA's expertise vision for some time. watch for KANA to further enhance its prebuilt integration with other business application systems.
The WinnerRightNow technologies become just an up-and-comer final year, however a great 365 days of growth, a a hit public providing, and excessive marks from customers make it this yr's category winner. RightNow's key to success? "They promote well as a result of they resolve problems for individuals," Bonde says. The on-demand skills bases the company gives have proven intuitive to install and hold for strapped assist companies, and had been obtained neatly adequate by using customers to make the subscription model ring up happy returns for RightNow.
What RightNow is not is the most powerful and feature-filled self-service solution on the market--however quite often, technical dominance and market success are two very different things. "we now have dinged them on the expertise, however they've been impressive in terms of execution and acceptance," Bonde says. "Greg [Gianforte, RightNow CEO] would disagree, but we think they may add extra search capability and more management means."
For RightNow to remain a category chief, it'll ought to evolve with a growing number of involved purchasers. "Their FAQ method to the area is [best] within the high-extent CPG industry, which is the place they do well...but they have only one seem to be-and-feel, and also you know automatically in case you are on a RightNow site as a result of they all seem to be alike," says Forrester vice chairman John Ragsdale. --Jason Compton
net Self-service One to WatchAlthough the busy self-provider area has a couple of promising contenders, including the merged Kanisa/ServiceWare and accepted search expert iPhrase, Siebel's late-2004 buy of edocs invokes the historical 800-pound gorilla rule--if it be moving, one had premiere take heed. Edocs has developed a popularity for prime-quantity, extremely advanced engagements that may additionally seem extra like bitter medication than a pleasure for all concerned, but more critical, the enterprise turned into frequently credited with getting the job achieved. Siebel gets an instant boost to its self-assist providing, and might not be executed constructing its capabilities. "i am satisfied Siebel has as a minimum one more acquisition to do during this space," says ABG's Allen Bonde. --J.C.
click on here to study The 2005 service Leaders--half II.
February 08, 2010by using Brendan B. examine Senior Contributing Editor
there is a brand new technology of clients it truly is rising on the marketplace, one that's empowered and which have taken manage of the interactions, armed with talents concerning the companies and their choices, equipped by way of social media to make or wreck corporations’ reputations. they are annoying that the businesses they interact with carry to them by means of a widening array of channels of their option: voice, web, chat, e mail, SMS, social media and video the assistance, products and functions presently.
Avaya is now building and should begin opening later this yr a new path to support corporations to elevate this new generation plus by likeminded older shoppers by the use of the contact centers. the new limited-access highway is the Avaya subsequent Gen Context middle Portfolio for the contact core market, that allows you to rest on the Avaya air of secrecy SIP-primarily based communications platform. The key phrase here is “context.” The firm says subsequent generation context-based client service is the skill to streamline tips, methods and communications to deliver a consistent, excessive-price conclusion-client engagement. this could in the end deliver purchasers with the advanced service event they are traumatic.
Avaya unveiled the highway Jan. 19 with its “Roadmap for future of business Communications,” which integrates its products with these from the former Nortel commercial enterprise options. Avaya bought the division from the bankrupt communications gadget enterprise at auction in 2009 for $915 million.
the key guideposts of the Avaya next Gen Context middle route consist of awaiting consumer needs with proactive multichannel notification options and correctly automating voice and internet self-service interactions by the use of communications enabled enterprise techniques. They additionally consist of accelerating productiveness dreams via optimizing agent, expert, self-carrier interactions throughout channels for effective operations.
“We’re focused on fixing the subsequent generation client care challenge, which requires the beginning of holistic, seamlessly-related functions for a generation of customers that expect to obtain care in a whole lot of different ways,” says Jorge Blanco, Avaya vice chairman, contact core product advertising. “we now have also been concentrated on how we’re going to harness every kind of tips each realtime and non realtime and fall down them onto the consumer care technique. The plan we've developed is extensible and comprises all communications channels.”
The Nortel acquisition has delivered radically to the engineering talent, tools and the uncooked substances for the Avaya next Gen Context middle route, with a purpose to aid contact centers get the place they want to go faster, with fewer bumps and with more desirable efficiency.
Avaya plans to leverage key features from the Nortel contact center suite including media coping with and personnel functions, plus one of the vital some of the views and supervisory capabilities reminiscent of agent stat views from Nortel’s laptop utility. Avaya is incorporating the Nortel Agile communication ambiance (ACE), which is an open utility platform for building multi-seller communications-enabled enterprise approaches and unified communications purposes into the Avaya aura answer.
“What we’re attempting to do with each the Avaya and Nortel items is to be sure that their most ingenious points and capabilities are blanketed in the subsequent Gen Context middle,” says Blanco.
on the identical time the Avaya roadmap is including onramps for existing Nortel purchasers so as to flow without difficulty and gradually onto the brand new thoroughfare. Avaya has a common product assist coverage of six years starting with producers’ and then including optional extended counsel. homeowners of Nortel contact center items akin to Symposium categorical will have a number of time to make the turn onto the subsequent Gen Context center.
Avaya should be blending contact middle call recording, reporting, and nice management capabilities of Nortel line with its personal call administration, recording and QA techniques into the subsequent Gen portfolio. companies have constructed their businesses around the reporting engines that they run, and may sick-find the money for to have them modified devoid of seamless migration capabilities, explains Blanco.
in a similar way Avaya is meshing Nortel’s IVR and speech cognizance solutions by means of the Avaya Voice Portal. There are a whole bunch of lots of such applications that Avaya and legacy Nortel shoppers have deployed in aggregate on those platforms, which can be very scalable, stories Blanco, and which the enterprise isn't looking to disrupt at the moment.
“we're taking a look at how these applications can also be transitioned to the subsequent Gen ambiance over time,” says Blanco. “That’s what our shoppers expect.”Brendan B. read is TMCnet’s Senior Contributing Editor. To study greater of Brendan’s articles, please seek advice from his columnist web page.
Edited by way of Erin Harrison
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TravelCenters of America LLC TA, -1.95% today announced that it plans to issue a press release containing its first quarter 2019 financial results before the Nasdaq opens for trading on Tuesday, May 7, 2019. Later that morning, at 10:00 a.m. Eastern Time, Chief Executive Officer Andy Rebholz, President and Chief Operating Officer Barry Richards and Chief Financial Officer and Treasurer Bill Myers will host a conference call to review the first quarter 2019 results and to take questions.
The conference call telephone number is (877) 329-4614. Participants calling from outside the United States and Canada should dial (412) 317-5437. No pass code is necessary to access the call from either number. Participants should dial in about 15 minutes prior to the scheduled start of the call. A replay of the conference call will be available through Tuesday, May 14, 2019. To hear the replay, dial (412) 317-0088. The replay pass code is 10130290.
A live audio webcast of the conference call will also be available in a listen-only mode on the company's website, which is located at www.ta-petro.com. Participants who want to access the webcast should visit the company's website about five minutes before the call. The archived webcast will be available for replay on the company's website after the call.
About TravelCenters of America LLC:
TA's nationwide business includes travel centers located in 43 U.S. states and in Canada and standalone restaurants in 13 states. TA's travel centers operate under the "TravelCenters of America," "TA," "TA Express," "Petro Stopping Centers" and "Petro" brand names and offer diesel and gasoline fueling, restaurants, truck repair services, travel/convenience stores and other services designed to provide attractive and efficient travel experiences to professional drivers and other motorists. TA's standalone restaurants operate principally under the "Quaker Steak & Lube" brand name.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190409005975/en/
SOURCE: TravelCenters - Financial
Katie Strohacker, Senior Director, Investor Relations(617) 796-8251
Copyright Business Wire 2019
PLANO, Texas--(BUSINESS WIRE)--Apr 22, 2019--Rent-A-Center, Inc. (NASDAQ/NGS:RCII) today announced it will host a conference call on Tuesday, May 7th, 8:30 a.m. ET to discuss first quarter results slated for release following the market’s close on May 6th. Residents of the United States and Canada can listen to the call by dialing (800) 399-0012. International participants can access the call by dialing (404) 665-9632. Live webcast of the conference call will also be available on the company’s investor relations website at http://investor.rentacenter.com. A replay will be available beginning May 7th at 11:30 a.m. ET.
A rent-to-own industry leader, Plano, Texas-based Rent-A-Center, Inc. is focused on improving the quality of life for its customers by providing them the opportunity to obtain ownership of high-quality, durable goods such as consumer electronics, appliances, computers, furniture and accessories, under flexible rental purchase agreements with no long-term obligation. The Company owns and operates approximately 2,300 stores in the United States, Canada, Mexico and Puerto Rico, and approximately 1,200 AcceptanceNOW kiosk locations in the United States and Puerto Rico. Rent-A-Center Franchising International (previously ColorTyme, Inc.), a wholly owned subsidiary of the Company, is a franchisor of approximately 280 rent-to-own stores operating under the trade name of “Rent-A-Center”, “ColorTyme”, or “RimTyme.”
KEYWORD: UNITED STATES NORTH AMERICA TEXAS
INDUSTRY KEYWORD: HOME GOODS RETAIL
SOURCE: Rent-A-Center, Inc.
Copyright Business Wire 2019.
PUB: 04/22/2019 06:51 PM/DISC: 04/22/2019 06:50 PM
Copyright Business Wire 2019.
New Jersey’s top law enforcement officials denounced a speaker who led a crowd in a call-and-response using the words of fugitive cop killer Assata Shakur during a conference featuring 2020 Democratic presidential contenders.
Speaking at the We the People summit, NAACP Vice President of Civic Engagement Jamal Watkins called Shakur a “leader.”
Assata Shakur, who was born with the name Joanne Chesimard, was convicted in the 1973 slaying of NJSP Trooper Werner Foerster. The FBI Most Wanted killer escaped from a women’s prison and has been harbored from justice in Cuba.
None of the candidates were on stage during the Watkins speech that evoked Shakur.
Watkins led the crowd in a chant quoting the trooper’s killer, Fox News reported.
“I'm gonna actually have you participate with me in repeating some words from a leader by the name of Assata Shakur. So if you could stand up...but I want you to repeat after me,” Watkins said.
“It is our duty to fight for our freedom. It is our duty to win. We must love each other and support each other. We have nothing to lose but our chains,” he continued, citing words Shakur wrote while in prison.
“There are many inspirational leaders. Assata Shakur is not one of them,” New Jersey Attorney General Gurbir Grewal said on his Twitter account.
State Police Superintendent Colonel Patrick Callahan responded to widespread reports of the chant on the agency’s Facebook page Tuesday.
“It is an affront to every man and woman who wears the badge that someone would choose to evoke the words of a convicted cop killer and fugitive from justice at a political conference,” Callahan said. “The men and women of the New Jersey State Police will never forget the sacrifice made by Trooper Werner Foerster on May 2, 1973 nor will we forget that the person convicted of his murder remains a fugitive for nearly 40 years.”
The conference features 2020 hopefuls U.S. Sen. Cory Booker, U.S. Sen. Amy Klobuchar, U.S. Sen. Bernie Sanders, U.S. Sen, Elizabeth Warren, Washington Governor Jay Inslee, U.S. Sen. Kirsten Gillibrand, Julián Castro and Beto O’Rourke, Fox News reported.
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