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920-105 - Symposium Call Center Server Installation and Maint. - Dump Information

Vendor : Nortel
Exam Code : 920-105
Exam Name : Symposium Call Center Server Installation and Maint.
Questions and Answers : 52 Q & A
Updated On : December 17, 2018
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920-105 Symposium Call Center Server Installation and Maint.

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920-105 exam Dumps Source : Symposium Call Center Server Installation and Maint.

Test Code : 920-105
Test Name : Symposium Call Center Server Installation and Maint.
Vendor Name : Nortel
Q&A : 52 Real Questions

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Nortel Nortel Symposium Call Center

Avaya's Nortel bid: Which products will live to tell the tale merger? | killexams.com Real Questions and Pass4sure dumps

even though it's a ways too early to understand what will turn up, Nortel customers should still delivery pondering which product lines Avaya will shut down if it efficaciously acquires the business belongings after the Nortel bankruptcy.

Avaya's $475 million stalking-horse bid for Nortel's commercial enterprise company is never a completed deal. chapter laws require a 60-day period where other bidders can try to superior Avaya's offer. competitors like Siemens may raise the bidding, if best to drive Avaya to pay full price for Nortel's significant unified communications consumer base.

regardless of the influence, Nortel valued clientele are left questioning about what product traces Avaya will keep. Is Nortel's Symposium name core Server (SCCS) secure? and the way will Nortel's know-how integrate with the new owner?

Avaya will must start streamlining product portfolios shortly, according Ronald Gruia, predominant analyst with Frost & Sullivan. as an example, the mixed company may have 25 laptop phones in its catalog, he spoke of.

The consolidation of products may take years, Gruia said, because Avaya stands to inherit from bankrupt Nortel lengthy-time period contracts and consumers with rollout roadmaps that lengthen 4 or five years ahead.

the first product strains likely to be eliminated or merged could be pure software performs like Nortel's CallPilot unified messaging system, which merges voicemail, fax and e-mail functionality onto the desktop and duplicates performance present in Avaya items like built-in Messaging seasoned.

"software's less demanding to knock off," Gruia spoke of. "You retain preserving them for a bit bit however start providing incentives to migrate out of it, and in case you make it compelling enough, individuals will do it."

Victor Bohnert, executive director of the overseas Nortel Networks clients association (INNUA), spoke of the group has excessive hopes of getting a seat at the table to check just what is kept round for the future and how lengthy numerous product strains destined for the dustbin will be given for conclusion-of-lifestyles after the Nortel bankruptcy is put in the back of them.

"The Nortel know-how can be relocating forward. there's nonetheless an awful lot to work out over the subsequent 60 days, and after that bid closes in 60 days, that's when we are going to know where we're going forward," Bohnert stated. "It would not surprise me in the event that they came up with a roadmap that took the optimum solutions from every of their technologies."

Todd Abbott, Avaya's senior vice chairman of international container operations, observed the company could not focus on future product roadmaps pending regulatory assessment, but he recommended Nortel purchasers to make buying choices in line with the technology, no longer concerns about whether Avaya would discontinue the line.

"Avaya's intention is to consolidate the property of an organization that is obtained very good technology and a great companion base – to integrate it right into a single entity with Avaya," Abbott observed.

but he noted that Avaya's focus on Session Initiation Protocol (SIP) should make that consolidation effortless for former Nortel consumers in the event that they do decide to swap over after a a hit Avaya Nortel bid. He observed the company's new air of mystery architecture is designed to interoperate with other providers' products, so any Nortel investments made today should still work with future Avaya investments.

"as a result of the announcement of our new charisma architecture – a SIP-based mostly architecture -- the beauty of that structure is if you are a Nortel client these days ... [that] isn't interested in a rip-and-exchange method, charisma will enable [you] to continue to install and combine any Nortel investment that you make today or the next day," Abbott pointed out.

Even with aura's SIP integration, though, Avaya will discover it challenging to move Nortel consumers onto their personal platforms. Some Nortel product lines may be complicated to kill.

Nortel's Symposium call core Server (SCCS), for example, powers numerous call facilities at corporations that would be cautious of deploying a brand new technology when their SCCS investments are meant to final years.

"even if you desire them to finally stream over to Avaya's [products], you should be cautious now not to kill that off too soon," Gruia talked about.

He brought that Nortel has negotiated some candy tax incentives with certain governments that might be challenging for Avaya to walk far from. for instance, Nortel receives a big tax wreck from the Irish govt for constructing the SCCS in that country.

"It makes feel to retain selling that for that incentive," he said.

word: this text was corrected to reference Nortel Symposium name core Server (SCCS) being developed in eire.


Nortel: Nortel, Microsoft innovative Communications Alliance features Momentum with New business choices, client Wins | killexams.com Real Questions and Pass4sure dumps

TMCNet: Nortel: Nortel, Microsoft Innovative Communications Alliance Gains Momentum with New Commercial Offerings, Customer Wins

TORONTO, Jul 15, 2009 (M2 PRESSWIRE by way of COMTEX) -- five new business offerings for the Nortel* [OTC: NRTLQ] and Microsoft creative Communications Alliance (ICA) have been added at the Microsoft global associate conference. the new solution programs are tailor-made to the certain wants of firms to bring the simplicity and stronger velocity of operations enabled through unified communications. the new technologies allow corporations to realize large productiveness gains and operational efficiencies that provide a competitive facet.Nortel has experienced gigantic success deploying Microsoft telephony options for international organizations as part of the Microsoft voice pilot program. the brand new business offers display the persisted innovation, funding and commitment to the ICA relationship.

"Transitioning to a unified communications atmosphere doesn't need to be complex, and these new ICA options are designed to deliver an easy, affordable capacity for organizations to make that transition," mentioned Craig Schuman, director of business building and strategy for the unified communications community at Microsoft. "Nortel's dedication to proposing unified communications options that integrate effectively with Microsoft workplace Communications Server and Microsoft trade Server has been a key factor within the success of the creative Communications Alliance." "Unified communications take enterprise operations to a brand new realm," noted Joel Hackney , president, commercial enterprise solutions, Nortel. "CXOs are realizing a brand new frame of mind - one that goes beyond business continuity and extends into realm of business opportunity. ICA solutions bring the capabilities that allow this primary shift. businesses can't stand still during this ambiance, and want every skills accessible. Nortel and Microsoft are providing the potential to know that expertise straight away, holistically and economically. Being the appropriate Microsoft associate is of key value to supplying these capabilities to our customers - and we seem ahead to nurturing the connection within the years forward." New solution Bundles provide UC groundwork The five new commercial offerings for the ingenious Communications Alliance are designed to speed up deployment and simplify the transition to unified communications. The integrated packages lessen the barrier to entry, simplify their buy and deployment, and supply a cost-valuable means to evaluate the know-how to show their value in the client's networking ambiance. New answer bundles encompass: - SIP Contact core 7.0 + Microsoft office Communications Server: The Contact core 7.0 release brings unified communications into the contact center through its integration of OCS2007 presence means, proposing the ability to immediately contact the acceptable field rely expert leading to bigger first call decision costs.

- internet capabilities: focused at organizations with a hundred-500 clients, this answer includes UC capabilities that enable seamless consumer journey with presence and click on-to-name into other company functions and techniques.

- commercial enterprise Lighthouse: This offering offers a value-helpful alternative for the tremendous business to take capabilities of the superior productivity that unified communications offers. The offer includes deployment functions to enable UC integration, together with office Communications Server Voice and Conferencing and Microsoft alternate Voicemail for deployments of superior than 2,000 clients.

- enterprise Mini Lighthouse: This providing offers a price-advantageous choice for the small business to take knowledge of the stronger productivity that unified communications gives. The offer includes deployment features to permit UC integration, office Communications Server Voice and Conferencing and Microsoft exchange Voicemail for deployments starting at 250 users.

- UC Conferencing: for very tremendous-scale conferencing capabilities, this package offers a value-beneficial option for companies to take knowledge of the greater productivity that unified communications provides through Microsoft office Communications Server 2007 unencumber 2. The offer includes consulting and the essential deployment features to allow the workplace Communications Server conferencing potential for at least 500 users.

New clients drive Momentum moreover the 1,300 ICA customer wins over the three yr contract between the corporations, Movares and SQLSoft+ are the most contemporary consumers to realize the advantages of deploying ICA solutions.

"We assume a fast ROI on this deployment," pointed out Steve Brugger, president, SQLSoft+. "we're realizing reductions of 30 percent every month on reduced phone and records expenses alone. Our distant places personnel dwell linked transparently and have all but eradicated their cell expenses when contacting our US office. on account that we had already deployed ECALS on the client machines, our customer hardware costs have been confined to reasonably-priced USB handsets, which were one-third the price of most IP phones. Being able to run our ancient and new cell programs in parallel all over deployment made for a extremely speedy practicing and adoption cycle as well as a easy cutover. The conferencing aspects have also decreased our charges." SQLSoft+ selected Nortel knowledgeable features to aid put into effect the solution. Nortel is a Gold licensed techniques integrator for Microsoft UC options.

Peter Dubbelman, senior IT advisor, Movares, an engineering consultancy enterprise based mostly in the Netherlands observed, "We selected Nortel because of their collaboration with Microsoft, as this offered a low risk and seamless integration for Unified Communications with our present Microsoft environment. Our purpose changed into to allow working any place each time, the use of built-in voice and information services on both computers and smartphones. After the pilot, 96 p.c of our employees would now not need to go again to our historic gadget, and scaling up to the complete enterprise yielded a lot of compliments for our ICT department." "Nortel is still a stalwart Microsoft accomplice and is committed to the success of ICA as a means to helping our customers solve their enterprise issues," mentioned Susan King, leader, imaginative Communications Alliance, Nortel. "we've sharpened our execution with a focus on offering important application and services to increase Microsoft's unified communications providing. These new capabilities are assisting our purchasers streamline and truncate their operations by way of extending their unified communications capabilities deeper within their firm's enterprise functions and methods." About Nortel Nortel gives you communications capabilities that make the promise of business Made essential a fact for our shoppers. Our subsequent-technology applied sciences, for both service provider and business networks, support multimedia and business-crucial applications. Nortel's applied sciences are designed to support eliminate present day obstacles to efficiency, velocity and performance via simplifying networks and connecting individuals to the suggestions they want, once they need it. For more guidance, seek advice from Nortel on the internet at www.nortel.com . For the newest Nortel news, talk over with www.nortel.com/news .

certain statements during this press unlock can also comprise words similar to "could", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "targets", "envisions", "seeks" and different identical language and are considered ahead-looking statements or guidance under relevant securities legislations. These statements are in accordance with Nortel's present expectations, estimates, forecasts and projections about the working environment, economies and markets in which Nortel operates. These statements are field to essential assumptions, hazards and uncertainties, which are complicated to foretell and the specific result may well be materially distinctive from those meditated in forward-searching statements. For additional information with recognize to definite of those and other factors, see Nortel's Annual record on Form10-k, Quarterly experiences on form 10-Q and different securities filings with the SEC. until in any other case required via applicable securities laws, Nortel disclaims any intention or duty to update or revise any ahead-searching statements, no matter if on account of new counsel, future routine or in any other case.

*Nortel, the Nortel brand and the Globemark are trademarks of Nortel Networks.

Use of the phrases "partner" and "partnership" doesn't indicate a felony partnership between Nortel and some other celebration.

CONTACT: Pat Cooper Tel: +1 425 450 7523 electronic mail: pat.cooper@nortel.com Greta Brown Tel: +forty four (0)1628 432968 e-mail: gretab@nortel.com ((M2 Communications disclaims all liability for assistance provided inside M2 PressWIRE. statistics offered by using named birthday celebration/parties. extra advice on M2 PressWIRE will also be bought at http://www.presswire.net on the world wide net. Inquiries to information@m2.com.

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Nortel Transforms consumer Care With New Contact middle options for firms | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

company methods blend with Communications to raise earnings, reduce fees and enhance consumer delight

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of recent contact middle items and services arming ultra-modern corporations with essentially the most superior capabilities accessible. Heading up the new providing is Contact middle 7.0 followed by way of enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and delivered functionality to the business's Agile communique ambiance (ACE) platform.

highly resilient and redundant, Contact core 7.0 is a local SIP-based mostly answer with tightly built-in unified communications (UC) capabilities and hundreds of new elements, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed accomplice, Nortel is recognized for demonstrating the maximum level of competency and abilities in designing, integrating, and aiding Microsoft applied sciences.

"Nortel is doing creative things in the customer contact market and their approach for making it elementary to mix applications with business approaches is appropriate on the mark," observed Steve Lemak, vice chairman of IT, excelleRx, a Nortel contact center consumer and provider of medication management for the hospice market. "They take into account what has to be achieved to assist organizations like ours reduce fees and velocity our capacity to more advantageous serve our purchasers."

"These bulletins underscore Nortel's focus on offering sophisticated consumer care options that now not most effective simplify business method and software integration but additionally spotlight Nortel's continued commitment to deliver innovative capabilities to our valued clientele," said Ravi Chauhan, prevalent manager, Communications Enabled business options, Nortel.

Key points of Contact core 7.0 include:

- Open Interfaces - apart from the openness delivered through SIP, Contact center 7.0 offers open software Programming Interfaces the use of a capabilities Oriented architecture (SOA), which permits integration of the contact core into an organization's enterprise applications and approaches. With net service interfaces for queuing, computing device Telephony Integration (CTI), and database integration, a business can automate workflow between front and lower back office purposes to get rid of tedious guide methods.

- UC in the Contact core - With Contact center 7.0 and Microsoft OCS integration, it's handy for customers to have interaction with a enterprise the usage of numerous modes of conversation. This exciting integration offers a single, unified agent computer interface for inbound/outbound voice, e-mail, internet chat, and speedy messaging. for example, Contact middle 7.0 can intelligently route consumer contacts to obtainable brokers the use of SIP-primarily based presence. agents can additionally use presence to instantly examine which of their experts is purchasable to aid with a customer request, enabling first contact resolution.

- Predictive Outbound Dialing - customarily provided as a separate software, Nortel has thoroughly integrated this technology within Contact core 7.0 to enhance the efficiency of brokers through allowing the device to intelligently predict when an agent will turn into purchasable and place an outbound name to coincide with their availability. And, since it is integrated with Contact center 7.0, reporting and management are seamless.

- service creation atmosphere (SCE) - Contact middle 7.0 also facets a graphical 'drag and drop' tool that takes the work out of contact middle and self-service workflow introduction. With SCE, the workflow orchestration between different applications is simplified the usage of open, internet capabilities interfaces, which reduces the charge and speed of deployment. Nortel estimates use of this tool to be five times sooner than ordinary workflow creation strategies.

- functions - Contact core 7.0 answer is complemented via an more desirable set of latest capabilities spanning all features of contact core operations. These encompass: Consulting and Design; development and Customization; Implementation and Integration; manipulate and maintenance; and Optimization services.

For more details, visit http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

moreover the Contact core 7.0 solution, Nortel is also making advancements to its ICP offering with feature Pack 1. Enhancements encompass outbound detection for discerning between someone and an answering computer; co-home of the Nuance speech server, disposing of the need for a separate server; and extension of SIP CTI interworking to guide Avaya AES.

"To call a new product subsequent-gen has develop into cliche, but Nortel has in fact put its Interactive Communications Portal in a class through itself when it comes to ingenious design, openness, interoperability necessities guide and ease-of-use," pointed out Joe Outlaw, most important contact center analyst, Frost & Sullivan. "long-time market leader Nortel demonstrates with ICP, it's dedicated to bringing leading options to the market."

Nortel also continues to pursue an open utility ambiance adding here performance as a part of ACE unencumber 1.2:

- expanded support of Microsoft OCS 2007 for more advantageous presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime client 8.0.1 for click to conference and improved presence capabilities;

- And, features for utility customization, prototyping, and customized utility building.

"more and more organizations are discovering that having the skill to automate functions and strategies, whereas having numerous channels of conversation available, can enhance efficiencies, reduce working expenses, and build customer loyalty," spoke of Joel Hackney, president, business options, Nortel. "UC-enablement is naturally the direction ahead and we now have supplied a simple roadway for our customers to reach this purpose."

With Nortel contact centers managing greater than 200 million calls a day, the enterprise offers the broadest software portfolio, together with contact center, self-provider, superior speech, and body of workers optimization options. It additionally adheres to an open, vendor-agnostic strategy that makes it possible for for simple integration of the UC journey throughout functions and gadgets complemented by a prosperous capabilities follow that can customise solutions according to a consumer's wonderful business needs.

About Nortel

Nortel is a identified chief in providing communications capabilities that make the promise of company Made elementary a fact for our valued clientele. Our subsequent-generation applied sciences, for each carrier provider and business networks, support multimedia and business-vital purposes. Nortel's applied sciences are designed to help eliminate contemporary limitations to effectivity, velocity and performance by means of simplifying networks and connecting americans to the tips they want, when they need it. Nortel does company in more than a hundred and fifty countries worldwide. For greater suggestions, talk over with Nortel on the net at www.nortel.com. For the latest Nortel news, talk over with www.nortel.com/information.

certain statements during this press release may additionally comprise phrases equivalent to "may", "expects", "may also", "anticipates", "believes", "intends", "estimates", "pursuits", "envisions", "seeks" and different equivalent language and are regarded ahead-searching statements or assistance under applicable securities legislations. These statements are in keeping with Nortel's existing expectations, estimates, forecasts and projections in regards to the operating atmosphere, economies and markets in which Nortel operates. These statements are area to crucial assumptions, risks and uncertainties, that are intricate to predict and the precise result could be materially different from those contemplated in forward-looking statements. For additional info with respect to definite of these and different components, see Nortel's Annual document on Form10-ok, Quarterly studies on kind 10-Q and other securities filings with the SEC. unless in any other case required by using relevant securities legal guidelines, Nortel disclaims any intention or duty to update or revise any ahead-looking statements, even if as a result of new guidance, future activities or otherwise.

(1)Nortel, the Nortel emblem and the Globemark are trademarks of Nortel Networks.

Use of the terms "companion" and "partnership" doesn't suggest a criminal partnership between Nortel and every other celebration.


920-105 Symposium Call Center Server Installation and Maint.

Study Guide Prepared by Killexams.com Nortel Dumps Experts


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920-105 exam Dumps Source : Symposium Call Center Server Installation and Maint.

Test Code : 920-105
Test Name : Symposium Call Center Server Installation and Maint.
Vendor Name : Nortel
Q&A : 52 Real Questions

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Symposium Call Center Server Installation and Maint.

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Hikvision Security Response Center becomes a member of Forum of Incident Response and Security Teams | killexams.com real questions and Pass4sure dumps

State of counter-drone regulation for public safety and physical security

In 1901 New York state made a pioneering regulation move and became the first US state to require automobile owners to register their vehicles. This marked the beginning of regulation on modern traffic, which - following decades of development - resulted in a multi-layer concept of regulation relating to vehicles and driver’s licenses, traffic signs and insurance mechanisms that we are all familiar with nowadays. While certain parallels can be drawn between the early days of cars and our contemporary experience with quadcopters, we are facing a new challenging era that is far more complex to organise and regulate. Integrating drones in existing regulatory ecosystem Similar to other pioneering technologies in the past, drones need to integrate into a long existing and well-balanced ecosystem, the rules of which have first been drafted some one hundred years ago and have evolved without taking vehicles such as drones into account. Yet the safety risks related to aviation hinder the quick integration of drones into that ecosystem, broadening the gap between existing regulatory landscape and the exponentially growing popularity and ever-advancing technology of drones. The safety risks related to aviation hinder the quick integration of drones into the legislative ecosystem For the past several years, governments and legislators have been trying to tackle this problem by trying to answer two questions: how to properly integrate drones into the airspace without creating a hazardous impact on existing airborne operations, and how to enforce regulations in order to prevent the side-effects related to careless or malicious drone flights, taking into consideration public safety and physical security. Counter-UAS measures and regulations Up until 2018, legislators tried to tackle these two questions as a whole by introducing bundled legislation drafts covering the entire landscape of gaps they needed to address, which resulted in multi-parliamentary committee efforts both in the US and abroad to review and approve each bill - a process that is very slow by design. It was only in the beginning of this year that the issues were starting to be addressed separately: legislation related to limitations and counter-drone measures on the one hand, and legislation related to integration into airspace on the other. Let’s take a closer look at Counter-UAS (unmanned aerial systems) measures and what makes them challenging in terms of regulation. Over the past years, various counter-drone technologies have been introduced to enable control over rogue drones in order to either stop them from achieving their flight purpose or prevent them from creating safety hazards to people or property. These measures can be grouped into 3 types of technologies: Military grade solutions - including lasers and surface-air missiles Kinetic solutions - including net-guns and autonomous drones set out to catch the rogue drone and disable it airborne Non-kinetic RF-based solutions - aimed at either disabling, disrupting or accessing the drone’s communications channels in order to trigger a return-to-home function, or guide the drone into a safe landing route Aside from combat military operations, the legality of using the above technologies is questionable as they tamper with an airborne aircraft, might be considered as wiretapping and/or violate computer fraud laws. Therefore, one can conclude that unless changes to regulation are made, non-military facilities will continue to be defenceless from and vulnerable to rogue drones.  One can conclude that unless changes to regulation are made, non-military facilities will continue to be defenceless from and vulnerable to rogue drones European c-UAS legislation Next, let’s look at the state of c-UAS legislation in both Europe and US to better understand different legislative ecosystems and how they affect the possibilities of using counter drone measures. In the European Union, there is currently no uniform legislation, and the member countries rely on their own existing legal infrastructures. Roughly speaking, most countries use a method of exemptions to the communications and aviation laws to allow the use of counter drone measures after a close examination by the relevant authorities. Such exemptions are approved under scrutiny to particular sites, which provide some relief, but they do not allow broad use of countermeasures. Further discussion regarding a broader regulation change, on a country level or EU-wide, is only preliminary. US c-UAS legislation Preventing Emerging Threats - provides an initial infrastructure for counter drone measures to be used by various DoJ and DHS agenciesUnlike the EU, in the US exemptions are not possible within the existing legal framework, and the possible violation of US code title 18 means that the hands of both the government or private entities are tied when attempting to protect mass public gatherings, sports venues, or critical infrastructure. Therefore, it was more urgent to introduce legislation that would allow countermeasures to some extent. In September, US Congress approved the FAA-reauthorisation act for the next 5 years (H.R. 302), which was shortly after signed by the President and came into effect. Division H of the act - Preventing Emerging Threats - provides an initial infrastructure for counter drone measures to be used by various DoJ (Department of Justice) and DHS (Department of Homeland Security) agencies under strict limitations. However, the act avoids determining which technology the agencies should use, yet it requires minimal impact on privacy and overall safety in order to strike the necessary balance. This is the first profound counter-drone legislation and is expected to be followed by additional measures both in the US and in other countries. Updating counter-drone legal infrastructure In summary, 2018 has been a pioneering year for counter-drone legislation, and while technology already allows taking action when necessary, legal infrastructure needs further updates in order to close the existing gaps: covering additional federal assets, state-level governments, and private facilities of high importance, such as critical infrastructure sites. Legislators in the US and around the world need to continue working in a rapid tempo to keep up with the growing threat of drones. As with cars a century ago, the number of accidents will rise with the increase in time taken to regulate.


A data center checklist for facility design and IT ops | killexams.com real questions and Pass4sure dumps

Whether you're outsourcing, moving to a new facility or considering an upgrade, do your due diligence before c...

ommitting.

This vendor-neutral data center checklist is an unbiased way to evaluate various hosting or colocation candidates before committing to a provider -- especially if you rely on the provider's servers, storage, networking and other equipment. It can also be used as a template for evaluating current operations and new designs for an on-premises data center.

When comparing features, remember that you're evaluating one point in time. Needs and business direction change, so re-evaluate the facility periodically against viable alternatives.

Use this data center checklist as a starting point, and add criteria that relate to your particular industry or business needs.

Computing equipment

Many organizations choose to work with data center providers that supply computing equipment. Others handle equipment selection, install and maintenance in leased or owned space.

  • Computing equipment compatible with existing applications
  • Survey the current suite of servers, storage arrays, network switches and other IT equipment. Calculate the available computing resources and verify the gear is fully compatible with, and has the capacity to support, your existing applications.

    Legacy or custom applications with hardware-specific requirements may cause problems on hosted servers. Unique operating systems and hypervisors pose compatibility problems as well. See whether an outsourcing provider will supply alternate equipment or support owned equipment from your IT organization.

  • Fast equipment refresh schedule and detailed roadmap
  • How old is the current data center compute infrastructure? When was it last replaced? When is it due for replacement? What new equipment is under consideration? These insights will guide server consolidation and workload balancing plans.

    A data center provider should offer transparency into its technology refresh plan since your business will be running on its equipment.

  • Coordinated equipment refresh process
  • Equipment refresh processes are disruptive, so a provider must communicate update and upgrade plans to users and work in conjunction with them to mitigate the consequences of any equipment work.

    Will workloads keep running during equipment updates? How are unavoidable disruptions communicated? Do you have a plan for these disruptions, such as preemptive backups or temporary workload relocation?

  • Experienced local staff and expert support
  • How many IT professionals are on staff 24/7 (even if the staff is simply a worker who follows instructions from your team remotely)? If the data center is understaffed or technicians are only on call, disruptions could hurt critical applications.

    What is the service response time? Are escalation paths clearly defined in service-level agreements (SLAs)? Use general calls to the support team to test response times and service quality.

  • Management and performance tools
  • How is system performance measured and monitored? If you're dealing with an outsourcing provider, are you privy to all or some of this information?

    Typically a hosting company won't disclose overall environment data, but if you're renting equipment, consider a Web portal or application performance monitoring and management (APM) tool. You may need to set up your own APM to ensure SLA compliance.

    The network bandwidth should be verified and spelled out in the SLA. For data center providers, 10 Gbps is common. Include network bandwidth in ongoing performance monitoring.

    Can you burst to more bandwidth, and how much will that cost? On the flip side, can you throttle bandwidth to control costs, or balance workloads across multiple sites to prevent overusing one?

    Security and access control

    Physical tampering and thefts leak data and expose the company. Security may fall to the data center operator, IT organization or both.

    Is computing equipment secured in the facility? Options include unidirectional mantraps at the data center entrance, locked cages around private equipment areas -- each with unique physical or electronic keys, and locked access to areas where private data travels, such as cable troughs and telco interface areas.

    Can you track employees, contractors, suppliers and visitors? Note the method: sign-in sheets, comprehensive camera recording, electronic access badges or biometric screening.

    Is there a permanent record of anyone who could touch your equipment, cabling troughs, patch panels, or any area associated with your workloads and data? This is especially important with multi-tenant equipment, when a technician's work on one server might affect multiple clients.

    Some data center providers go beyond electronic surveillance and include full-time staff -- and even employ armed guards -- to enforce visitor and vendor tracking, facilitate 24/7 data center user access, and interface with law enforcement and other security protocols.

  • Secure equipment and/or data destruction
  • Retired or repurposed storage components easily leak data. How are old, obsolete or failed disks secured or destroyed? Are disks tracked when they're removed from local servers or storage arrays and stored securely? Who destroys the disks, and if an outsourcing partner handles it, do they provide written certification?

    Facility considerations

    The right building can make all the difference when it comes to reliable long-term service, even if you're not actively in charge of facility management.

    Selecting a data center is all about location. The building should be clear of common environmental hazards like flood plains and earthquake zones. The site should also avoid proximity to manmade hazards like industrial centers -- oil refineries or chemical factories, the path of major airport traffic patterns, and major highway exchanges or railroads.

  • Convenient shipping/install
  • Evaluate any features that expedite equipment deployment and replacement. For example, secure and sheltered shipping/receiving docks let workers load and unload IT equipment without it getting wet or snow-covered.

    Multistory buildings need freight elevators close to the docks. Secure freight access to the data center should be large enough to accommodate oversized equipment, such as full-height racks with in-rack cooling units. It's also helpful to have access to a staging or "burn-in" area where equipment can be preassembled and tested before moving into production.

    If you're supporting staff on-site, be sure that the facility has some dedicated office, canteen or other human-friendly space to work in, away from the heat and noise of server fans. Niceties like showers or nearby hotels benefit employees in a remote data center facility.

  • Environmental control and safety features
  • Survey the building for state-of-the-art smoke detection and fire suppression systems that rely on dry chemical extinguishers within the data center. The facility should use modern electrical grounding standards, such as PANI grounding, to ensure safety.

    Since many facilities use water for cooling (such as water-based chillers or heat exchangers), comprehensive leak detection is critical.

  • Ample power and resiliency
  • Power is an increasingly scarce and expensive commodity that is not equally available from one place to another. Select a data center in a region where energy is relatively inexpensive and plentiful; regional energy shortages can translate to premium power costs.

    Look for secondary utility providers feeding the facility from independent substations, backup power capabilities such as generators, or proximity to alternative power sources like wind farms. Industrial-grade, always-on fuel cell generators, like Bloom Energy box arrays, may require close proximity to natural gas or other biogas sources.

    The data center probably uses a mix of conventional mechanical air conditioning and chilled-water heat exchangers, but even a short cooling outage can impair operations. Verify that redundant cooling units are available and access redundant power sources.

    Cooling capacity should also allow for future growth. Humidity control systems must maintain a comfortable relative humidity level for human occupancy and electronic safety.

    Verify that you'll meet any specific standards or requirements imposed on data center facilities for your industry, with documentation. Standards that involve data centers include SAS 70 Type II and PCI DSS.

  • Network connectivity and carriers
  • Find out which carriers have connectivity to the data center, such as Cox, AT&T, Verizon and others that may vary by region. A neutral colocation or hosting provider should support a variety of regional carriers and provision for redundant, independent connectivity through several different fiber entry vaults.


    Commvault Systems (CVLT) Q2 2019 Results - Earnings Call Transcript | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!When you combine our subscription-based license sales with our other repeatable services revenue streams, such as maintenance, managed services and SaaS, it represents, what we call, are (00:23:04 ...


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    Nortel 920-105 Exam (Symposium Call Center Server Installation and Maint.) Detailed Information



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