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642-242 - Unified Contact Center Enterprise Implementation(UCCEI) - Dump Information

Vendor : Cisco
Exam Code : 642-242
Exam Name : Unified Contact Center Enterprise Implementation(UCCEI)
Questions and Answers : 150 Q & A
Updated On : December 17, 2018
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642-242 Questions and Answers

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642-242 Unified Contact Center Enterprise Implementation(UCCEI)

Study Guide Prepared by Killexams.com Cisco Dumps Experts


Killexams.com 642-242 Dumps and Real Questions

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642-242 exam Dumps Source : Unified Contact Center Enterprise Implementation(UCCEI)

Test Code : 642-242
Test Name : Unified Contact Center Enterprise Implementation(UCCEI)
Vendor Name : Cisco
Q&A : 150 Real Questions

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Cisco Cisco Unified Contact Center

vigor Distributor Optimizes client carrier with Cisco Contact core answer in Brazil | killexams.com Real Questions and Pass4sure dumps

Sao Paulo, Brazil, January 15, 2015 – Energisa community, a Brazilian energy distributor, optimized its client capabilities with Cisco® Unified Contact core answer. The corporation deployed a collection of Cisco´s solutions to integrate its communications channels, unifying cell, e-mail, true-time chat and social networks purposes. The expertise will enhance Energisa´s provider means, enabling it to deal as much as 447,000 calls monthly in its distribution units.

The consumer provider optimization meets Energisa´s structural demands and the distribution facilities’ current needs. one of the warning signs evaluated through the Brazilian electric powered energy company (ANEEL, Agência Nacional de Energia Elétrica) is the consumer functions supplied by using the power corporations. additionally, Energisa has realized the deserve to replace its contact core after its infrastructure growth with the acquisition of the Brazilian neighborhood Rede. today Energisa serves over 15 million people.

Cisco consumer Collaboration architecture, together with Cisco Unified Contact core business, became utilized to give intelligent contact routing, call medicine, and network-to-computer computer telephony integration (CTI). The solution additionally integrates Outbound Dialer services and internet purposes similar to social media, email and true-time chat consolidated in an all-in-one platform, skinny-customer collaborative computers for agents and supervisors, and swift deployment in disbursed locations.

Energisa has installed 286 provider positions in its groups around the nation: Energisa Borborema, Energisa Minas Gerais, Energisa Nova Friburgo, Energisa Paraíba and Energisa Sergipe. Cisco know-how also has introduced elementary channels convergence to the company, enabling it to expand its carrier attain.

"The value of client service is turning out to be along with consumers and market demands, requiring more convergent technologies," observed Marcus Luz, Director, commercial enterprise at Cisco Brazil. besides assembly the general necessities, the govt highlights the opportunity to enrich consumers´ arrangements and loyalty via providing integrating solutions and all-circular visibility. "A single contact core platform integrating social media, email and true-time chat purposes allows for enhanced planning and personalized customer service in lots of degrees," brought Luz.

Wittel solutions, certainly one of Cisco´s integrators, become answerable for the design and deployment of the task. in line with Marcelo Penteado, Wittel, solutions Director, the task aimed to optimize investments in applied sciences and greater effective and measurable working consequences, because of the handle tools of the Cisco solution.

Aiming to forward purchasers’ calls at once to the most applicable components, assembly their specific needs, Cisco Unified client Voice Portal became also applied in the infrastructure, combining self-service and speak to middle through precise-time question and service popularity intelligent functions. decreasing transfers to a further agent to well-nigh zero, the gadget extended the business´s consumer satisfaction and contributed to the improvement of operational efficiency.

About Energisa community

Energisa neighborhood is likely one of the greatest vigor distributers in Brazil, with a footprint of 109 years. The enterprise operates 13 distributor facilities within the states of Minas Gerais (Energisa Minas Gerais and Bragantina), Paraíba (Energisa Paraíba and Energisa Borborema), Rio de Janeiro (Energisa Nova Friburgo), Sergipe (Energisa Sergipe), Mato Grosso (CEMAT), Mato Grosso do Sul (Enersul), Tocantins (Celtins), Sao Paulo (Caiuá, Vale Paranapanema and Nacional) and Parana (vigour and light West).

With approximately 6 million shoppers, it serves over 15 million individuals in 788 municipalities observed in all areas of Brazil. With annual internet income of R$ eight.9 billion, the community has supplied about 10,000 direct jobs.

With the mission to transform energy in comfort, building and alternatives, in a sustainable, liable and moral method, Energisa operates a diverse portfolio including power distribution and technology (Energisa generation) features (Energisa options), and power buying and selling (Energisa Comercializadora).

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide chief in IT that helps companies trap the opportunities of tomorrow through proving that excellent issues can happen for those who connect the previously unconnected. For ongoing news, please go to http://thenetwork.cisco.com.

###

Cisco and the Cisco brand are logos or registered logos of Cisco and/or its affiliates within the U.S. and different nations. a listing of Cisco's emblems can be found at www.cisco.com/go/emblems. Third-party trademarks mentioned are the property of their respective owners. the use of the be aware associate does not suggest a partnership relationship between Cisco and some other company.


CBTS Named by using Gartner as a first-rate UCaaS supplier in Magic Quadrant for Unified Communications as a service, international file | killexams.com Real Questions and Pass4sure dumps

No effect discovered, are trying new key phrase!Hosted UC from CBTS is a cloud-enabled unified communications answer that provides Cisco/Broadsoft’s main portfolio of voice, functions, contact core, and collaboration options to offer gr...

Cisco Certifies CBTS as Unified Contact core enterprise companion | killexams.com Real Questions and Pass4sure dumps

February 29, 2016 09:35 ET | source: Cincinnati Bell Inc

CINCINNATI, Feb. 29, 2016 (GLOBE NEWSWIRE) -- Cisco has named Cincinnati Bell expertise solutions as considered one of its Unified Contact core commercial enterprise (UCCE) companions in the u.s.. As a licensed technology provider for Cisco UCCE solutions, CBTS provides Cisco’s most exclusive designation to its already extensive portfolio of certifications.

CBTS is dedicated to serving as a strategic accomplice for enterprise businesses that want to offer their customers a dynamic, world-class contact middle experience, that can boost customer pride and common company profitability. incomes Cisco’s UCCE certification further strengthens CBTS’ potential to execute on this commitment.

“As a Cisco UCCE partner, we can supply business consumers a variety of resourceful options for his or her contact facilities,” stated Al Early, vice president of IT options and earnings at CBTS. “This certification - when combined with our current deep skills in different applications - further differentiates CBTS out there.”

enterprise corporations are increasingly investing in consumer contact facilities and moving towards “Omni-channel” solutions that facilitate interactions across loads of platforms – together with voice, video, speedy messaging and email. As a Cisco UCCE associate, CBTS can carry to enterprise consumers each the expertise infrastructure and the imperative applications to create this ambiance.

“Our business enterprise valued clientele need to supply an engaging carrier journey where interactions with their personal shoppers happen on multiple structures,” mentioned Early.  “They recognize that a superb contact core journey strengthens their manufacturers, and in the end adds price to their organizations.”

CBTS can leverage Cisco’s UCCE options throughout plenty of contact core fashions. This comprises making a premise-primarily based answer; offering a managed functions solution throughout a couple of homes; and proposing a cloud offering.

For more advice on CBTS and its full suite of enterprise solutions, go to www.cbts.internet.

About CBTS

CBTS is a unconditionally owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the facts networking capabilities of Cincinnati Bell with subsequent-era managed functions that provide agencies with flexible options for end-to-conclusion IT deployment. The CBTS enterprise mannequin can assist corporations enhance productivity and operational efficiency whereas cutting back expenses and hazards through options that focus on business continuance, compliance, protection, and expertise infrastructure. For extra guidance, consult with www.cbts.web.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

Cincinnati, Ohio, u.s.

Media Contacts: Media: Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com

642-242 Unified Contact Center Enterprise Implementation(UCCEI)

Study Guide Prepared by Killexams.com Cisco Dumps Experts


Killexams.com 642-242 Dumps and Real Questions

100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



642-242 exam Dumps Source : Unified Contact Center Enterprise Implementation(UCCEI)

Test Code : 642-242
Test Name : Unified Contact Center Enterprise Implementation(UCCEI)
Vendor Name : Cisco
Q&A : 150 Real Questions

I found a very good source of 642-242 material.
In recent times i bought your certification package deal and studied it very well. Closing week I handed the 642-242 and received my certification. Killexams.Com on line checking out engine modified into a first rate device to put together the examination. That more my confidence and i resultseasily exceeded the certification exam! Quite encouraged!!!


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Unified Contact Center Enterprise Implementation(UCCEI)

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Cisco Unified Contact Center Enterprise Platform Deployment | killexams.com real questions and Pass4sure dumps

This chapter is from the book 

To achieve success in the operate and optimize phases of the lifecycle, it is necessary to have a successful implementation as this is the phase in which the foundation is laid. A misconfigured or badly performed software installation will continually cause problems later in the platform's lifecycle.

Server Builds

Before commencing with an installation of the UCCE application, it is worth ensuring that the underlying Microsoft Windows and third-party applications are installed correctly. All the server components for a UCCE solution must be compliant with the bill of materials document for the software version being deployed. The following list comprises the key items that should be checked:

  • MS Windows version and correct service pack
  • MS SQL Server version and correct service pack
  • MS SQL Server binary sort order, Named Pipes enabled, and the correct client protocol order (1st Shared Memory, 2nd Named Pipes, 3rd TCP/IP)
  • Network cards configured with the correct IP addresses and binding order
  • Static routes defined on the servers to route private UCCE traffic out of the correct NICs
  • Additional Windows components installed (SNMP, WMI Windows Installer Provider)
  • Cisco third-party tools
  • Software Installation

    UCCE versions prior to version 8.0 were installed and configured from a single setup.exe application from the installation media. The version 7.x installer would leave behind a version of the installer called icmsetup.exe in the c:\icm\bin directory so that this version of the installer could be run for future configuration changes or the addition/removal of other components.

    With UCCE version 8.x, the UCCE software is still installed from a setup.exe application; however, the configuration of the UCCE nodes is now performed through a web-based setup process, making the installation and configuration a two-step process.

    Not all the UCCE components currently use the new web setup. The ones that do are as follows:

  • Loggers
  • Routers (including NICs and network gateways for hosted or carrier-connected deployments)
  • Administration and data servers
  • Administration client
  • WebView
  • The following components do not use the new web setup:

  • Peripheral gateway
  • CTI server
  • CTI OS server
  • Figure 6-8 shows an example of configuration using the new web installer, whereas Figure 6-9 shows the installation/configuration of a PG, which in version 8.0 uses the traditional method.

    Figure 6-9

    Figure 6-9 Old-Style Installer Still Used for the PGs in UCCE 8.0

    Installation Order

    Chapter 11, "Nodes and Processes," examines all the different processes that run on a UCCE server, and you can observe a preferred startup order to minimize the number of errors observed. A similar order also exists when performing an initial installation.

    Installing UCCE Logger A

    The steps for installing UCCE Logger A are as follows:

  • Step 1. Run setup.exe and install the Logger A node. The setup.exe installer performs a base installation of the UCCE application onto the server. The installer checks for third-party applications such as SQL Server and prompts the engineer if they are missing or configured incorrectly. Include a maintenance release if required.
  • Step 2. Run DomainManager.exe on Logger A. This creates the customer instance credentials that all the subsequent installers will use. Within DomainManager, you should also allocate Windows user accounts to the Configuration, Setup, and WebView (if required) groups.
  • Step 3. Run ICMDBA.exe on Logger A. Use ICMDBA to create the Logger Data and Log databases. These need to be sized correctly based on the required retention periods set in the purge cycles and the expected contact center size (agents, skill groups, and call volumes).
  • Step 4. Connect to the Web Setup page and configure Logger A. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 5. Start the Logger A service. Start the service using ICM Service Control, and observe that each process starts correctly. The csfs process will complain that it is "Waiting for Link Enable," and the histlogger will be waiting for Message Delivery Service (MDS) messages. This is normal and nothing to be concerned about.
  • Installing UCCE Router A

    The steps for installing UCCE Router A are as follows:

  • Step 1. Run setup.exe and install the Router A node. The setup.exe installer performs a base installation of the UCCE application onto the server. Include a maintenance release if required.
  • Step 2. Connect to the Web Setup page and configure Router A. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 3. Start the Router A service. Start the service using ICM Service Control, and observe that each process starts correctly. The router will not go active because it cannot see any PGs. MDS will also complain that Synchronizer operation is suspended as it cannot see the Side B router.
  • Installing UCCE Peripheral Gateway 1A

    The steps for installing UCCE peripheral gateway 1A are as follows:

  • Step 1. Browse to the Unified CM server to obtain JTAPI. Download the JTAPI client from the Unified CM server and run the installation process on the PG.
  • Step 2. Run setup.exe and install the PG1A node. The setup.exe installer performs the entire PG installation because web setup is not currently enabled for PGs.

    Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets. To configure the Peripheral Interface Manager (PIM), you need to specify physical and logical controller IDs. These are integer values that are defined only when a PG is created in PG Explorer. The PG Explorer tool is not available until the administration workstation is configured. Many engineers specify dummy values at this point and then later return to setup after they have created the PG in PG Explorer. However, because this is the first PG, you could enter the value 5000 for both the physical and logical controller IDs because these are the default values created by PG Explorer. But be aware: How you configure subsequent peripherals determines which values are used. It is recommended that you double-check these values after you have used PG Explorer!

  • Step 3. Run setup.exe and install the CG1A node. During the installation of the CTI Server, make a note of the client connection port number. This number will be required when configuring the CTI OS Server.
  • Step 4. Start the PG1A service. Start the service using ICM Service Control, and observe that each process starts correctly. Observe that the PG connects to the central controller (Side A only). Error messages might appear in the process windows to say that the PG is not defined.
  • Step 5. Run setup.exe and install the CTI OS 1 Server. This is a different setup.exe than the PG/CTI Server. As with the PG, for the CTI OS installation, you need to enter the peripheral ID of the Unified CM server. If you are not confident of what the ID is going to be, you should not perform this step until after you have installed the AW and created the PG with PG Explorer.
  • Installing UCCE AW HDS 1

    The steps for installing UCCE AW HDS 1 are as follows:

  • Step 1. Run setup.exe and install the AW Distributor node. The setup.exe installer performs a base installation of the UCCE application onto the server. Include a maintenance release if required.
  • Step 2. Run ICMDBA.exe on AW HDS1. Use ICMDBA to create the HDS Data and Log databases. These need to be sized correctly based on the required retention periods set in the purge cycles and the expected contact center size. My preference during setup is to perform the full install of an AW and HDS; however, the minimum requirement is only for an AW so that the PG can be configured.
  • Step 3. Connect to the Web Setup page and configure the AW. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 4. Start the AW Distributor service. Start the service using ICM Service Control, and observe that each process starts correctly. Observe the UpdateAW process to see whether the Waiting for New Work prompt appears. At this point in the installation process, you can perform the basic configuration of the PGs. Before you configure a PG, however, you must also create a default agent desk setting because this is a required option for the Unified CM PG!
  • Step 5. Validate the system. After the PG has been configured, check the PG and router processes. If the PGUser username and password are correct, the PG should be connected to the Unified CM server and its PIM and JTAPI processes should be ACTIVE. The CTI and CTI OS server processes should also be ACTIVE. The router MDS process should be In Service.
  • Installing UCCE Logger B

    The steps for installing UCCE Logger B are as follows:

  • Step 1. Run setup.exe and install the Logger B node. The setup.exe installer performs a base installation of the UCCE application onto the server. The installer checks for third-party applications such as SQL Server and prompts the engineer if they are missing or configured incorrectly. Include a maintenance release if required.
  • Step 2. Run ICMDBA.exe on Logger B. Use ICMDBA to create the Logger Data and Log databases. These need to be sized correctly based on the required retention periods set in the purge cycles and the expected contact center size (agents, skill groups, and call volumes).
  • Step 3. Connect to the Web Setup page and configure Logger B. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 4. Start the Logger B service. Start the service using ICM Service Control, and observe that each process starts correctly. The csfs process will complain that it is Waiting for Link Enable, and the histlogger will be waiting for MDS messages. This is normal and nothing to be concerned about.
  • Installing UCCE Router B

    The steps for installing UCCE Router B are as follows:

  • Step 1. Run setup.exe and install the Router B node. The setup.exe installer performs a base installation of the UCCE application onto the server. Include a maintenance release if required.
  • Step 2. Connect to the Web Setup page and configure Router B. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 3. Start the Router B service. Start the service using ICM Service Control, and observe that each process starts correctly. Routers A and B should now perform a state transfer and start running in duplex operation.
  • Installing UCCE Peripheral Gateway 1B

    The steps for installing UCCE peripheral gateway 1B are as follows:

  • Step 1. Browse to the Unified CM server to obtain JTAPI. Download the JTAPI client from the Unified CM server and run the installation process on the PG.
  • Step 2. Run setup.exe and install the PG1B node. The setup.exe installer performs the entire PG installation as web setup is not currently enabled for PGs. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 3. Run setup.exe and install the CG1B node. During installation of the CTI Server, make a note of the client connection port number. This number will be required when configuring the CTI OS Server; this number will also be different than the port number obtained for CTI Server A.
  • Step 4. Start the PG1B service. Start the service using ICM Service Control, and observe that each process starts correctly. Observe that the PG connects to the central controller.
  • Step 5. Run setup.exe and install the CTI OS 1 Server. This is a different setup.exe than the PG/CTI Server. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Installing UCCE AW HDS 2

    The steps for installing UCCE AW HDS 2 are as follows:

  • Step 1. Run setup.exe and install the AW Distributor node. The setup.exe installer performs a base installation of the UCCE application onto the server. Include a maintenance release if required.
  • Step 2. Run ICMDBA.exe on AW HDS2. Use ICMDBA to create the HDS Data and Log databases. These need to be sized correctly based on the required retention periods set in the purge cycles and the expected contact center size.
  • Step 3. Connect to the Web Setup page and configure the AW. Work through the configuration pages, entering the correct values that have been previously documented in the installation spreadsheets.
  • Step 4. Start the AW Distributor service. Start the service using ICM Service Control, and observe that each process starts correctly. Observe the UpdateAW process to see whether the Waiting for New Work prompt appears.
  • After the final AW HDS has been installed, the remaining components can be installed in almost any order. I prefer to get the remaining PGs configured and then move on to installing the base software for the IVRs, followed by the Cisco Agent Desktop servers.

    Implementation Testing

    The primary goal of UCCE implementation testing is to uncover problems with the application or its configuration that have occurred during the initial installation. Testing an entire UCCE solution can be complex because of the amount of customization that takes place with the call routing and reporting. Fortunately, testing the core installation is more focused on ensuring that the platform has been installed correctly and provides the required fault tolerance during failure scenarios.

    Software testing is a formal engineering process that should be completed by an engineer who did not perform the installation. During testing, the test engineer works through a test specification composed of multiple prioritized test cases. Each test case details a series of scenarios or parameters. The results of the test case, as defined in the list that follows, are documented in the test results document:

  • Pass: The test case was executed per the test specification, and the result matched the expected result.
  • Fail: The test case was executed per the test specification, and the result did not match the expected result.
  • Not run: The test case was not executed. The reason should be documented.
  • Descoped: The test case was not executed because the feature or function that it tests is unavailable and will not be available during the test period.
  • Prior to performing the testing, the test manager receives direction from the project manager and the end customer on what is an acceptable testing exit criteria. In an ideal world, you might expect a 100 percent pass rate; however, this is unusual for a large, complex software deployment. A typical customer might require that 100 percent of the priority 1 and 2 tests pass successfully and require at least an 80 percent pass rate for the priority 3 and 4 test cases. Other customers might request an overall 75 percent pass rate, with a documented action plan to resolve the remaining priority 1 and 2 issues before going live.

    The test cases that will be created to test the core UCCE application installation comprise only a small subset of the overall UCCE solution test specification. Testing for the overall UCCE solution would need to cover all the routing, reporting, agent desktop, Unified CM, IVR, and third-party platforms. Comprehensive testing, even for a modestly sized deployment, can require a considerable effort and usually requires a dedicated testing team. However, performing a proper systems test is crucial to give the customer confidence that its solution is fit for purpose.

    As previously mentioned, the focus for testing of the core UCCE application installation is to ensure that the software components have been configured correctly and that the nodes/processes fail over correctly should a problem occur. The areas under test can be summarized as follows:

  • Configuration checking
  • Router process redundancy
  • Logger synchronization
  • AW synchronization
  • Peripheral connectivity
  • PG process redundancy
  • CTI Server process redundancy
  • CTI OS Server process redundancy
  • Router public network failure
  • Router private network failure
  • PG public network failure
  • PG private network failure
  • Individual server failures
  • Table 6-4 gives an example test case for testing PG redundancy.

    Table 6-4. Example Test Case for Testing PG Redundancy

    Test Case ID

    UCCE-CORE-PGR001

    Test Engineer

    B. Smith

    Date

    21st March 2011

    Test Result

    Pass

    Test Category

    UCCE Core Installation

    Test Title

    Failover of Active Unified CM PM to Idle PG

    Test Purpose

    To ensure that the duplex PG pair are in communication so that should the active PG fail, the idle PG will resume control

    Prerequisites

    IP communication exists between both PGs and the Unified CM subscribers.

  • The chosen PG's PIM and JTAPIGW processes are both active. (the assumption is that the active PG is PG1A; if not, adjust the test procedure accordingly.)
  • The failover destination PG has its PG processes started and is currently in an idle state.
  • Procedure

    Establish a remote control session to both PG1A and PG1B.

  • Using ICM Service Control, select the Cisco ICM cus01 PG1A service and select Stop (or Cycle).
  • The PG1A processes begin a graceful shutdown.
  • PG1A notifies PG1B that it is shutting down.
  • Observe that the PG1B PIM and JTAPIGW processes activate.
  • PG1B should now be active and be in communication with the Unified CM.
  • Notes


    Trusted Options for Avaya Customers | killexams.com real questions and Pass4sure dumps

    Making a major business technology purchase isn’t something you can take lightly. And I don’t know anyone who would. It’s not the same as buying a new TV or a new phone. Those usually aren’t impulse decisions. You’ve done your research. But if it’s not what you want, you can quickly unplug the TV and exchange it for a different model. Or live with your new phone, call it mean names for the two years of your mobile contract, and make a different choice next time.

    But business technology decisions affect people, processes, budgets. Deploying new tech means dealing with transitions, integration, implementation, and all that goes with those. And unlike “behind closed doors” technology that lives in the secret work of network admins, unified communications touches everyone in your business – from your employees to your customers and everyone between. And your contact center? You don’t need me to tell you how important that is.

    These are the purchases that require trust: Trust in the products, trust in the vendor, and trust that your future needs are always part of the equation.

    These are the purchases that require trust: Trust in the products, trust in the vendor, and trust that your future needs are always part of the equation.

    Like making a purchase decision isn’t always simple, neither is deciding that it’s time to make one. Whatever brings you to shop for new tech is much more than an empty milk carton in the refrigerator. Maybe you fit into one of these scenarios:

  • You’re a new org with a blank page and get to build your setup from scratch.
  • You’ve long struggled with a pieced-together system, but now it’s time to step up to a fully integrated platform.
  • You’ve worked with a vendor for a long time, but you’re not confident in the company’s longevity. Or it’s not keeping up with what competitors have to offer.
  • You just did all that due diligence and homework. You wrote a hefty check. Now, all of a sudden, there’s a change in your vendor’s status.
  • Whatever the reason, it’s rarely easy. And somehow, if you’re a linchpin in the decision process, you’ll lose some sleep along the way. (If not you, someone on your team will…) Personally, I’m a fan of sleep. I like it. It’s important. Let us help you minimize that lost sleep.

    Let’s not dance around it. Avaya’s recent announcements have put a lot of people into the decision process. Change and uncertainty usually do.

    Let’s not dance around it. Avaya’s recent announcements have put a lot of people into the decision process. Change and uncertainty usually do. So then, what to do next? I’m not bold enough to say, “Hey, come on over and write me a check right now.” That’s not how this works. It’s not an overnight decision. You have to figure out who you trust with your unified communications and customer care solutions. And to get there means asking a lot of questions – and getting the answers you need.

    Trust Cisco for Unified Communications

    The industry recognizes Cisco as a leader in unified communications. We have over 15 years of experience implementing solutions for organizations of all sizes across industries, worldwide. And we don’t sit still. We’re focused on a cycle of constant innovation to improve everything we do, always emphasizing the user experience.

    Does Cisco offer unified communications solutions? Yes. We have comprehensive, fully supported unified communications solutions based on proven voice, video, messaging, and mobility. We offer a range of cloud, on-premises, hosted, and hybrid solutions, including Cisco Spark, Cisco Business Edition packaged solutions, and customer care.

    What should I do if I’m considering a move from my current vendor? This is a great time for a conversation with us. Together with our extensive network of partners, we’re available to talk you through your particular concerns, help you come up with development plans, and mitigate risks as you move forward.

    Are there special programs to help me move to Cisco? We have several programs to help you move to Cisco, from technology migration discounts to try-and-buy offers and adoption services. Our partners can advise you regarding which ones best suit your needs.

    What are some of your differentiators against Avaya? Cisco is leading the industry, with significant investments in on-premises, cloud, and hybrid unified communications solutions.

  • Innovation: Cisco Spark is helping to change the way people communicate and get things done with meetings, messaging, and calling in one platform.
  • Options: You have choices of how to bring our solutions into your organization. Depending on your needs, you might go with one of our Business Edition packaged collaboration solutions or work with a partner for a hosted collaboration solution.
  • Depth: If you are looking for advanced call control or customer care capabilities, we have solutions for businesses of any size.
  • Flexibility: The Cisco Spark Flex Plan decouples the deployment platform decision from the purchase decision so you can migrate to cloud collaboration on your own schedule.
  • What are the differences between the Business Edition packaged solutions? It’s all about you and what you need.

  • If you’re an enterprise with sophisticated unified communications requirements, consider Cisco Business Edition 7000. It’s a great fit for organizations with over 1000 employees. It comes preloaded with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It is a modular, scale-out solution. You might also want to consider an Enterprise Agreement.
  • For midsized organizations with up to 1000 employees, Cisco Business Edition 6000 could be a great replacement for existing Avaya unified communications platforms. It’s a complete solution with unified communications, contact center, mobility, video, paging, Emergency Responder, and more. It’s a comprehensive and flexible solution.
  • Cisco Business Edition 4000 provides essential voice and voicemail services, with easy-to-use management tools at an affordable price. It’s a great option if you have between 25 and 200 devices (such as phones). And it’s a great replacement for an existing Avaya IP Office system. To keep things simple, installation and ongoing management take place via the cloud.
  • Do Cisco solutions work alongside our existing Avaya investments? Our partners have great experience migrating from Avaya to Cisco and can work with you to plan your migration. We believe an end-to-end Cisco solution delivers the best experience and increases the effectiveness of communications and collaboration in your organization. But, we realize that you may need a phased approach.

    What support can you offer? Our services team can help you plan every step of your journey, from planning, design, implementation, and adoption to ongoing support. Once your system is running, Software Support Service (SWSS) provides access to upgrades and global 24×365 access to our Technical Assistance Center. Cisco Smart Net Total Care™ Service provides options for 2-hour, 4-hour, or next-business-day advance hardware replacement. Likewise, our partners also offer a wide range of value-added services.

    Find a collaboration partner with the partner locator tool.

     Trust Cisco for Your Contact Center

    Cisco has been in the contact center business since 1999. Depending on region and market share reports, Cisco is either number 1 or number 2 in the contact center platform segment. Our portfolio covers the needs of contact centers from small to very large. Deployments include market leaders in all industries and more than 27,000 individual contact centers.

    Have you migrated large Avaya customers to Cisco contact centers? Yes. In fact, a significant percentage of new Cisco contact center customers are existing Avaya contact center customers, including many deployments of more than 10,000 seats.

    Avaya says Cisco is dependent on third parties — is that true? Yes. Digital transformation is a value chain play that can’t be accomplished via a single vendor. That’s why we focus on extensibility to valuable third-party solutions via a strong set of open APIs and interfaces.

    How do you minimize risk in moving from Avaya to Cisco? We’ve developed extensive expertise in migrating customers from Avaya environments to Cisco. That expertise allows us to reduce risk and translate your specific Avaya solution to Cisco.

    How long would an Avaya to Cisco migration take? As you’d expect, it depends on the size and complexity of your current Avaya environment. A Cisco environment can be up and running in as little as 90 days.

    Does Cisco have a cloud contact center solution? Yes. Cisco Hosted Collaboration Solution for Contact Center is a version of Cisco Unified Contact Center Enterprise designed for hosting by service providers and other cloud partners. It provides the same capabilities as our enterprise on-premises solution in a per-agent/per-month consumption model.

    Are Avaya’s existing applications, such as Avaya WFO, compatible with Cisco’s platform?Yes. Our ecosystem partners — such as NICE, Verint, and Calabrio — have WFO-compatible solutions that have been certified and tested, and that interoperate with both Cisco and Avaya.

    Can you help us maintain and manage an Avaya platform and existing third-party applications during a transition? Yes. Cisco and our partners can support migration, day-2 support, and manage and maintain an Avaya solution.

    Do you have applications similar to Avaya CMS, Call Vectoring, and Session Manager? Yes. Cisco has a mature platform with equivalent or more robust capabilities due to a more modern architecture that provides greater inherent extensibility. The following table provides examples of baseline capabilities between the two companies. One significant difference: Cisco builds many of these capabilities directly into the base solution, whereas Avaya requires add-ons.

    What is your global presence? Our contact center solutions have wide market presence in every operating region of the world. Our installed base scales from small contact centers to large virtual and global customer care centers. Our partners include large global as well as regional players.

    Get Gartner’s perspective. Gartner positioned Cisco as a leader in all five Gartner Magic Quadrants in which Cisco Collaboration participated — including those for unified communications and contact center.

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    No result found, try new keyword!Nov. 26, 2018 /PRNewswire-PRWeb/ -- Apstra® Inc., the Intent-Based Data Center ... blueprint implementation updates, integration with VMware vSphere and vCenter, and the expansion of the Apstra open a...


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    Cisco 642-242 Exam (Unified Contact Center Enterprise Implementation(UCCEI)) Detailed Information



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