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642-165 - Unified Communications Contact Center Express Implementation (UCCX) - Dump Information

Vendor : Cisco
Exam Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation (UCCX)
Questions and Answers : 174 Q & A
Updated On : February 21, 2019
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642-165 Questions and Answers

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642-165 Unified Communications Contact Center Express Implementation (UCCX)

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642-165 exam Dumps Source : Unified Communications Contact Center Express Implementation (UCCX)

Test Code : 642-165
Test Name : Unified Communications Contact Center Express Implementation (UCCX)
Vendor Name : Cisco
Q&A : 174 Real Questions

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Cisco Unified Communications Contact Center

Mitel Appoints Lou McElwain Senior vice chairman of Americas Unified Communications income | killexams.com Real Questions and Pass4sure dumps

TMCNet: Mitel Appoints Lou McElwain Senior Vice President of Americas Unified Communications Sales

OTTAWA, Jan. 30, 2019 (GLOBE NEWSWIRE) -- Mitel®, a global leader in business communications, introduced today the appointment of Lou McElwain as Senior vp overseeing the enterprise’s unified communications (UC) income for the Americas location.

A expertise trade veteran, McElwain brings a special set of talents having led sales and advertising teams with a few large technology producers and within a big cost-introduced reseller. whereas serving in quite a few leadership positions at IBM, Cisco and most currently Presidio, he built and led income groups in distinctive international locations, secured world, marquee bills and consistently contributed to riding trade-leading profits boom.   

McElwain is based in manhattan city and studies to Todd Abbott, Mitel’s government vice president of world sales and features.


“at this time, a fundamental trade is underway for our purchasers and channel partners. inspite of their size or trade, organizations all over are seeking for to boost productiveness via digital transformation,” pointed out Todd Abbott, executive vice president world sales and capabilities, Mitel. “Lou knows the way to support businesses take capabilities of major know-how evolutions and inflection elements. He additionally brings a unique standpoint to our VAR channel business having led a channel company and developed channel-centric sales go-to-market ideas for giant techology producers. We look ahead to having him on the team as we continue to expand our channel options and carry seamless communications and collaboration options for our consumers.”

“At its essence, digital transformation is about fitting more effective and efficient. As consumers circulate via that process for communications and collaboration, they are looking for the flexibleness of cloud with the manage of an on-website answer,” spoke of Lou McElwain, Senior vp, Americas Unified Communications earnings, Mitel. “The Mitel UC portfolio is goal-developed to give customization and security for their present wants and presents them future-proof assurance, with a purpose to bring in cloud or subsequent-generation applications at their personal pace.”

extra statistics

  • Mitel is the simplest manufacturer diagnosed throughout the Gartner Magic Quadrants for Contact core, Unified Communications and Unified Communications as a provider.
  • these days, Mitel brought new releases for every principal UC platform and functions suite. find out extra.
  • Mitel ranks among the many right three brands for business communications in North america and is the leading company in Western Europe (supply: MZA).
  • linked materials

    About Mitel a world market chief in business communications powering greater than two billion enterprise connections, Mitel helps corporations and service suppliers join, collaborate and supply innovative functions to their clients. Our innovation and communications experts serve more than 70 million business clients in more than one hundred countries. For more tips, go to www.mitel.com and follow us on Twitter @Mitel.

    Mitel is the registered trademark of Mitel Networks company.

    All other emblems are the property of their respective homeowners. 

    Contact information

    a photo accompanying this announcement is accessible at http://www.globenewswire.com/NewsRoom/AttachmentNg/059b2f64-4ffb-4322-9d11-5c5336cbc95c


    [ Back To SIP Trunking Home's Homepage ]

    Unified Communications Market trends, CAGR, SWOT analysis, Key avid gamers, forms and functions | killexams.com Real Questions and Pass4sure dumps

    research document on Unified Communications Market offers size, CAGR evaluation, trends, varieties, purposes, evaluation of Key avid gamers, creation, consumption, SWOT analysis and revenue mannequin.

    Dublin, u.s. – January 16, 2019 /MarketersMedia/ —

    This business examine items the international Unified Communications Market dimension, historical breakdown facts (2013-2018) and forecast (2018-2025). The Unified Communications creation, income and market share by way of producers, key regions and type. The consumption of Unified Communications in quantity phrases are additionally provided for primary regions comparable to u.s., Europe, China, Japan, South Korea and different areas. This analyze also analyzes the Unified Communications market repute, shares, growth opportunities, future traits, key drivers, challenges, dangers and entry obstacles, sales channels, distributors and Porter’s 5 Forces evaluation.

    properly players in Unified Communications market coated during this report are Cisco systems, Avaya, Microsoft, Alcatel-Lucent, Cisco programs, IBM, Siemens commercial enterprise Communications, Nec, Polycom.

    Unified Communications market splits by way of end clients like corporations, education, government, Healthcare. kinds of Unified Communications are On Premise Unified Communications, Cloud-based mostly Or Hosted Unified Communications.

    Get pattern PDF at https://www.inforgrowth.com/samplerequest/r/420910/international-unified-communications-market-insights-

    Unified Communications Consumption via vicinity covered during this file are North america, u.s., Canada, Mexico, Asia-Pacific, China, India, Japan, South Korea, Australia, Indonesia, Malaysia, Philippines, Thailand, Vietnam, Europe, Germany, France, UK, Italy, Russia, leisure of Europe, principal & South the usa, Brazil, rest of South the usa, core East & Africa, GCC countries, Turkey, Egypt, South Africa, relaxation of center East & Africa.

    The study pursuits are:– To analyze and analyze the global Unified Communications market dimension (cost & volume) with the aid of company, key areas, items and end person, breakdown facts from 2013 to 2017, and forecast to 2025.– To be aware the structure of Unified Communications market with the aid of picking out its a lot of subsegments.– To share designated counsel about the key factors influencing the boom of the market (boom knowledge, opportunities, drivers, industry-specific challenges and dangers).makes a speciality of the important thing international Unified Communications corporations, to outline, describe and analyze the revenue extent, price, market share, market competitors landscape and up to date building.– To task the cost and earnings quantity of Unified Communications submarkets, with respect to key areas.– to analyze competitive trends corresponding to expansions, agreements, new product launches, and acquisitions available in the market.

    This report provides the estimation of market measurement and extent. both suitable-down and backside-up techniques have been used to estimate and validate the market size of Unified Communications market, to estimate the size of a number of different based submarkets in the overall market. Key gamers out there were identified via secondary research, and their market shares were determined through basic and secondary research. All percent shares, splits, and breakdowns have been decided the usage of secondary sources and demonstrated basic sources.

    For the facts assistance via place, company, category and utility, 2017 is considered because the base yr. each time records guidance become unavailable for the bottom yr, the prior 12 months has been considered.

    most important aspects from desk of Contents1 look at Coverage2 govt Summary3 Market dimension through Manufacturers4 Unified Communications construction by using Regions5 Unified Communications Consumption by Regions6 Market dimension by way of Type7 Market measurement by Application8 producers Profiles9 production Forecasts10 Consumption Forecast11 value Chain and income Channels Analysis12 Market opportunities & Challenges, hazards and Influences elements Analysis13 Key Findings within the international Unified Communications Study14 Appendix

    Enquire extra about this document at https://www.inforgrowth.com/enquiry/r/420910/world-unified-communications-market-insights-

    Contact data:identify: RohanEmail: send EmailOrganization: InForGrowthAddress: For all of your analysis needs, attain out to us at:, handle: 6400 Village Pkwy suite # 104, Dublin, CA 94568, u . s . a ., email: data@inforgrowth.com, mobilephone: +1-909-329-2808, UK: +44 (203) 743 1890Phone: +1-909-329-2808Website: https://www.inforgrowth.com/

    supply URL: https://marketersmedia.com/unified-communications-market-tendencies-cagr-swot-evaluation-key-gamers-kinds-and-purposes/471774

    source: MarketersMedia

    free up identification: 471774

    suggestions contained on this web page is supplied by way of an impartial third-celebration content provider. Frankly and this Station make no warranties or representations in connection therewith. if you are affiliated with this web page and would like it eliminated please contact pressreleases@franklyinc.com

    Cisco Unified Communications supervisor Overview | killexams.com Real Questions and Pass4sure dumps

    by way of: Dennis Hartmann

    provider provider takeaway: Cisco Unified Communications supervisor (CUCM) is the name routing and signaling component of the Cisco Unified Communications solution. This part of the chapter excerpt from the e-book imposing Cisco Unified Communications manager, part 1 will give an overview of the new features, as neatly as the advantage crucial to install, configure and set up a Cisco Unified Communications answer.

    download the .pdf of the chapter right here.

    Cisco Unified Communications (UC) is an IP-primarily based communications equipment integrating voice, video, information, and mobility products and purposes. It enables more effective, at ease communications and can radically change the style in which we talk. UC represents a communications paradigm shift like that of the invention of the telegraph. UC gets rid of the geographic obstacles of useful communications by utilizing voice, video, and records integration. business can be carried out with a fluidity that progresses and evolves with you. tips has been at our fingertips for a very long time, but UC enables the sharing of this counsel to create competencies and value.

    Cisco UC is a component of an integrated answer that comprises community infrastructure, security, mobility, network management products, lifecycle capabilities, bendy deployment and outsourced administration alternatives, end-person and partner financing packages, and third-birthday celebration verbal exchange purposes.

    Cisco UC can significantly change the base line of company via developing more useful communications without dropping the own nature of a face-to-face conversation. greater helpful communique leads to reduced time to market and nimble transformation of business tactics via collaboration.

    Cisco UC solution ComponentsThe Cisco UC method encompasses voice, video, and facts site visitors inside a single community infrastructure. Cisco UC gadget is able to managing all three traffic types and interfacing with all requisites-primarily based network protocols.

    Cisco IP Communications represents a new approach of offering UC performance to business customers. in its place of providing a collection of disjointed products with particular person unlock dates, checking out methodology, and documentation, Cisco UC is a coordinated free up of an integrated set of items that are established, documented, and supported as a equipment.

    figure 1-1 illustrates the four general layers of the Cisco UC voice infrastructure mannequin and the accessories that make up the layers.

    The add-ons of the commonplace layers are as follows:

  • Infrastructure layer: The infrastructure incorporates routers, switches, and voice gateways. The infrastructure layer contains data, voice, and video between all network gadgets and purposes. this accretion also gives high availability, administration, first-class of service (QoS), and network security.
  • name control layer: The name manage layer provides for name processing, device control, and administration of the dial plan and lines. name control will also be offered with the aid of a CUCM, CUCM categorical, or CUCM enterprise version (CMBE). This book specializes in the CUCM product, which is just about just like the Cisco Unified CMBE. call processing is physically impartial from the infrastructure layer. for instance, a CUCM, Cisco Unified CMBE, or CUCM specific in San Jose can manner name handle for a tool physically found in Chicago.
  • functions layer: functions are impartial from call-handle services and the actual voice-processing infrastructure. functions, including these listed here, are built-in via IP, which makes it possible for the functions to stay anyplace in the network:
  • Voice mail, integrated messaging, and unified messaging purposes are provided via Cisco harmony, Cisco solidarity categorical, or Cisco unity Connections products.
  • Contact centers of a number of sizes will also be built with Cisco Unified Contact core and Cisco Unified Contact middle specific.
  • Cisco Unified MeetingPlace and MeetingPlace categorical are medium- to giant-scale conferencing servers that aid video integration. The MeetingPlace product integrates lecture-vogue conferences with scalable collaboration and manage tools. Cisco Unified MeetingPlace express is positioned to the small to medium-sized companies. MeetingPlace categorical is the successor of the Cisco convention Connection server.
  • Cisco Emergency Responder (ER) enhances the current emergency performance provided by CUCM. Cisco ER offers actual place updates for cellular gadgets to be sure that emergency calls to the public defense answering factor (PSAP) are effectively routed to the PSAP in charge of emergency requires that site. Cisco ER identifies the caller region and maps all calls from that physical vicinity to an emergency line identification quantity (ELIN) through the use of normal automatic number identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response place (ERL). Deploying this means helps be certain extra positive compliance with prison or regulatory responsibilities, thereby reducing the life and legal responsibility risks involving emergency calls.
  • The Cisco Unified Presence server collects assistance in regards to the availability and communications capabilities of a person and provides this suggestions to watchers of the user as a standing indication. The fame information includes the user's communications device availability. for instance, the consumer should be would becould very well be purchasable via cellphone, video, web collaboration, or videoconferencing.
  • common protocol interfaces, including Telephony software Programming Interface (TAPI), Java Telephony application Programming Interface (JTAPI), standard Object access Protocol (cleaning soap), Q.SIG, H.323, Media Gateway manage Protocol (MGCP), and Session Initiation Protocol (SIP) are available to support third-birthday celebration functions.
  • Endpoints layer: The endpoints layer brings purposes to the person, no matter if the conclusion equipment is a Cisco IP cell, a pc the usage of a software-based cellphone, or a communications client or video terminal. Cisco UC gives multiprotocol guide for Skinny client manage Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC network

    The Cisco UC gadget promises fully built-in communications, converging voice, video, and facts over a single community infrastructure using standards-based mostly protocols. The Cisco UC system gives you unparalleled performance and capabilities to address existing and emerging communications wants within the enterprise ambiance, as illustrated by using the community topology in determine 1-2.

    The Cisco UC product suite is designed to optimize performance, reduce configuration and renovation necessities, and supply interoperability with numerous other purposes. It provides this capacity while maintaining excessive availability, QoS, and protection.

    The Cisco UC device integrates the following foremost communications technologies:

  • IP telephony: IP telephony refers to know-how that transmits voice communications over a community the usage of IP necessities. Cisco UC contains a big selection of hardware and application items such as call-processing agents, IP telephones, voice-messaging techniques, video devices, conferencing, and a lot of other applications.
  • consumer contact center: Cisco Unified Contact middle products are a mix of method and structure to revolutionize name core environments. Cisco Unified Contact core promotes efficient and effective consumer communications throughout gigantic networks with the aid of enabling groups to attract from a broader latitude of materials to service customers. These elements encompass access to a big pool of brokers and multiple channels of communication and customer self-help tools.
  • Video telephony: The Cisco Unified Video advantage items allow actual-time video communications and collaboration using the same IP network and get in touch with-processing agent as Cisco UC. Cisco Unified Video potential doesn't require particular conclusion-user practicing. Video calling with Cisco Unified Video capabilities is as easy as dialing a mobile number.
  • prosperous-media conferencing: Cisco Unified MeetingPlace creates a digital meeting ambiance with an built-in set of IP-based mostly tools for voice, video, and net conferencing.
  • Third-celebration functions: Cisco works with main-facet organizations to give the broadest alternative of innovative third-celebration IP communications applications and products concentrated on critical company wants such as messaging, client care, and workforce optimization.
  • CUCM FunctionsCUCM extends enterprise telephony points and features to packet telephony community gadgets. These packet telephony network contraptions encompass Cisco IP phones, mediaprocessing contraptions, VoIP gateways, and multimedia functions. additional statistics, voice, and video functions, reminiscent of converged messaging, multimedia conferencing, collaborative contact facilities, and interactive multimedia response techniques, have interaction with the IP telephony solution in the course of the CUCM utility programming interface (API).

    CUCM provides these features:

  • call processing: call processing refers to the comprehensive system of originating, routing, and terminating calls, including any billing and statistical assortment procedures.
  • Signaling and equipment handle: CUCM units up all of the signaling connections between name endpoints and directs contraptions equivalent to telephones, gateways, and conference bridges to establish and tear down streaming connections. Signaling is also called name manage and speak to setup/call teardown.
  • Dial plan administration: The dial plan is a group of configurable lists that CUCM makes use of to perform name routing. CUCM is liable for digit evaluation of all calls. CUCM enables users to create scalable dial plans.
  • telephone characteristic administration: CUCM extends features akin to hang, transfer, forward, convention, pace dial, redial, call park, and a lot of other elements to IP phones and gateways.
  • directory functions: CUCM uses its own database to save person counsel. consumer authentication is carried out locally or against an external listing. listing synchronization makes it possible for for centralized user administration. directory synchronization allows CUCM to leverage clients already configured in a company-broad listing. Microsoft energetic directory (2000 and 2003), Netscape four.x, iPlanet 5.1, and sun ONE 5.2 listing integrations are supported. The native CUCM database is a lightweight directory entry Protocol (LDAP)-compliant database (LDAPv3) component in the IBM Informix Database Server (IDS).
  • Programming interface to external applications: CUCM offers a programming interface to external purposes akin to Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco personal Assistant, Cisco Unified own Communicator, and CUCM Attendant Console.
  • Backup and restoration equipment: CUCM offers a disaster healing equipment (DRS) to back up and restoration the CUCM configuration database. The DRS gadget additionally backs up call details statistics (CDR), call administration records (CMR), and the CDR analysis and Reporting (automobile) database.
  • figure 1-three indicates IP phones that logically register with one of the crucial CUCMs in the cluster. assorted CUCM servers share one database, and the cellphone maintains an lively connection to both the simple and backup CUCM server. The determine shows the cell's logical TCP/ IP connections to the basic server.

    CUCM Signaling and Media Paths

    CUCM uses SIP or SCCP to talk with Cisco IP telephones for name setup and teardown and for supplementary service projects. After a name has been set up, media exchange happens directly between the Cisco IP telephones throughout the IP community, the use of the precise-Time Transport Protocol (RTP) to elevate the audio. CUCM is not involved in a name after the name has been install. If the CUCM server have been unplugged all over the period of the name, clients would now not notice except they tried to make use of a feature on the cell. CUCM is involved most effective in call setup, teardown, and contours. If the CUCM server that set up the call have been down throughout a conversation, end clients would see a message indicating "CM Down, features Disabled" on the liquid crystal display monitor of the IP telephone.

    instance: primary IP Telephony name

    determine 1-four illustrates a consumer at cellphone A placing a name to telephone B. at the beginning of a call, a person at IP telephone A picks up the handset, and a message is sent to CUCM letting CUCM recognize that the machine has gone off-hook. CUCM responds to this stimulus by using replying with a message that tells the machine to play the dial tone file it really is stored in the flash memory of the cell. The consumer at mobilephone A hears the dial tone and starts dialing the phone variety of cell B. SCCP phones send their digits to CUCM as they're pressed (digit by using digit), whereas SIP telephones ship their dialed digits in a single message (enbloc signaling) by means of default. SIP telephones have alternatives that enable them to behave in a similar fashion to SCCP phones (Keypad Markup Language [KPML] and dial suggestions). CUCM performs digit analysis in opposition t the dialed digits. If a healthy is discovered, CUCM routes the call per its configuration. If CUCM doesn't discover a fit, a reorder tone is distributed to the calling party.

    CUCM signals the calling party to initiate ringback, so the person at mobilephone A will hear the ringback tone. CUCM additionally alerts the call to the destination cellphone, which plays the ringdown tone. more information is supplied to the telephones to indicate the calling and called party identify and number. (telephone A will exhibit the destination machine name and number, and call B will exhibit the calling celebration identify and number.)

    When the consumer at cell B accepts the name, CUCM sends a message to the instruments allowing them to understand the IPv4 socket (IPv4 address and port quantity) information in which they may still talk in the course of the call. The RTP media course opens at once between both telephones.

    The Cisco IP telephones require no additional communique with CUCM unless both cell invokes a feature, equivalent to name transfer, call conferencing, or call termination.

    imposing Cisco Unified Communications supervisor, half 1  Cisco Unified Communications manager architecture Introduction  CUCM Overview  CUCM Hardware, software, and Clustering  CUCM Licensing  summary  CUCM review Quiz 

    Reproduced from the booklet enforcing Cisco Unified Communications manager, part 1. Copyright 2008, Cisco systems, Inc.. Reproduced by permission of Pearson schooling, Inc., 800 East 96th street, Indianapolis, IN 46240.

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    Unified Communications Contact Center Express Implementation (UCCX)

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    Amcom Software Achieves Cisco Compatibility Certification With Cisco Solution Program | killexams.com real questions and Pass4sure dumps

    MINNEAPOLIS--(BUSINESS WIRE)--Amcom Software announced that the latest versions of its Amcom operator console have successfully achieved Cisco compatibility certification with Cisco Unified Communications Manager (UCM) version 10.0, Cisco Unified Contact Center Express (UCCX) version 10.0, and Cisco Unified Contact Center Enterprise (UCCE) version 10.0. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, Amcom Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

    Amcom Software’s operator console solution is a foundational element in its critical communications suite. Organizations in sectors such as healthcare and government rely on Amcom’s operator console to enable operators to quickly and reliably connect internal and external callers. The result is strong customer service levels and often faster coordination of patient care in time-critical situations. In addition, users can take advantage of new features due to the compatibility.

    The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Amcom Software has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on Amcom Software, go to: http://bit.ly/pVjLcA.

    About Amcom SoftwareAmcom Software, a division of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935, go to http://www.amcomsoftware.com or find us on Twitter @AmcomSoftware.

    Amcom is a trademark of Amcom Software.

    * Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation.

    Cisco IP Contact Center Express Specialist (CPCC) | killexams.com real questions and Pass4sure dumps

    Related Resources: Books   

    This vendor-specific Certification is Offered By:Cisco SystemsSan Jose, CA USAPhone: 800-553-6387Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Skill Level: Foundation                          Status: Active

    Low Cost: $200 (shortest track)               

    Summary:For individuals who plan, design, implement, and operate the Cisco Unified Contact Center Express (Formerly the Cisco IPCC Express Edition).

    Initial Requirements:You must pass the Unified Communications Contact Center Express Implementation exam ($200). The exam has a 75 minute time limit and consists of 55-65 questions. Training is available but not required.

    Continuing Requirements:Certification is valid for two years. To recertify, you must re-take and pass all exams for this certification. Please note: this includes ALL exams whether refreshed or not. Alternatively, you can pass a current CCIE or CCDE written exam.Achieving or recertifying CCDE or any CCIE automatically extends your active Specialist certification(s) up to the point of expiration of the last certification achieved.

    See all Cisco Certifications

    Vendor's page for this certification

    TMCnet Unified Communications Week in Review | killexams.com real questions and Pass4sure dumps

    March 16, 2013

    Ah, unified communications—an essential element for any company looking to keep its competitive edge and remain profitable for the long term. Not only does this system encompass such capabilities as instant messaging, audio/ video conferencing, VoIP and faxing, but it can significantly lower expenses a firm sees almost immediately.

    This week in the space, NextiraOne was selected by B. Braun Medical Ltd in order to gain access to its unified communications solution across B. Braun’s four sites in the U.K. The alliance was formed with the hopes of gaining access to the company’s robust IP telephony solution that will enable employees to conduct calls directly from their computers, as well as its contact center solution.

    B. Braun Medical Ltd is a large healthcare organization that was desperately in search of an intuitive platform that would raise the bar on communication and collaboration alike within its various healthcare facilities. After closely analyzing various suites, it decided to leverage NextiraOne since it uses Cisco virtual servers at each site. It will also be implementing the Cisco Unified Communications Manager, Unity Connection Voice Messaging, and Unified Contact Center Express.

    “NextiraOne has the expertise not only in delivering unified communications and contact center solutions, but also in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical, in a statement. “We chose them for their expertise in both respects and we are very impressed with their expertise and their experience of the environment in which we operate.”

    In other news, UC specialist Teo recently outlined in a blog post findings from UC Strategies that highlight “many companies might be taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications need to be streamlined for an optimal environment.”

     So how can you ensure that you are seeing the best results possible from this intuitive platform? First, make sure that all employees are aware and understand how to use all of its key functions to improve customer interactions in addition to efficiency. A lot of features are great but if no one comprehends how to use them, what is the point?

    Next, implement a very structured strategy that enables global workforces to remain on the same page and leverage important tools including VoIP, audio/ video conferencing, instant messaging, and intelligent presence from one dashboard.

    Closing out the week, VidOvation, an innovative broadcast provider, made headlines with the news that is will be refocusing its energy into three new technologies: its IPTV and Video-over-IP systems that will be comprised within an open architecture; webcasting and video streaming technology that can deliver streaming and encoding over Wi-Fi, wired, or cellular networks on up to four cameras at a cost-effective price; and fiber optic transmission cables that can connect to SD/HD-SDI, broadband, or RF networks.

    For all of the most vital breaking news in the industry, be sure to stay tuned to the unified communications community, exclusively on unified communications!

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    Cisco 642-165 Exam (Unified Communications Contact Center Express Implementation (UCCX)) Detailed Information


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