|Exam Name||:||Unified Communications Contact Center Express Implementation (UCCX)|
|Questions and Answers||:||174 Q & A|
|Updated On||:||April 17, 2019|
|PDF Download Mirror||:||Pass4sure 642-165 Dump|
|Get Full Version||:||Pass4sure 642-165 Full Version|
Exam Questions Updated On :
642-165 exam Dumps Source : Unified Communications Contact Center Express Implementation (UCCX)
Test Code : 642-165
Test Name : Unified Communications Contact Center Express Implementation (UCCX)
Vendor Name : Cisco
Q&A : 174 Real Questions
Weekend look at is sufficient to pass 642-165 examination with Q&A I were given.
simply cleared 642-165 exam with pinnacle marks and should thank killexams.com for making it possible. I used 642-165 exam simulator as my number one statistics supply and were given a strong passing marks on the 642-165 exam. Very reliable, Im glad I took a bounce of religion purchasing this and trusted killexams. the whole lot may be very professionaland reliable. two thumbs up from me.
less try, know-how, assured fulfillment.
this is genuinely the achievement of killexams.com, no longer mine. Very person friendly 642-165 exam simulator and actual 642-165 QAs.
I need dumps cutting-edge 642-165 exam.
Recently I purchased your certification package and studied it thoroughly. Last week I passed the 642-165 and obtained my certification. killexams.com online exam simulator was a great tool to prepare the exam. that enhanced my confidence and i easily passed the certification exam! Highly recommended!!! As I had only one week left for exam 642-165, I frantically searched for some precise contents and stopped at killexams.com Q&A. It was formed with short question-answers that were simple to understand. Within one week, I learn as many questions as possible. In the exam, it was easy for me to manage 83% making 50/60 correct answers in due time. killexams.com was a good solution for me. Thanks.
I want actual take a look at questions modern-day 642-165 exam.
The questions are legitimate. Basically indistinguishable to the 642-165 exam which I passed in just 30 minutes of the time. If not indistinguishable, a great deal of stuff is very much alike, so you can overcome it provided for you had invested enough planning energy. I was a bit wary; however killexams.com Q&A and Exam Simulator has turned out to be a solid hotspot for exam preparation illumination. Profoundly proposed. thanks so much.
No cheaper source than these 642-165 Q&A dumps available yet.
This is a splendid 642-165 exam education. I purchased it seeing that I couldnt find any books or PDFs to have a study for the 642-165 exam. It grew to become out to be higher than any e-book whilst you dont forget that this exercising exam offers you true questions, surely the manner youll be requested them at the exam. No useless data, no inappropriate questions, this is how it changed into for me and my friends. I incredibly advocate killexams.com to all my brothers and sisters who plan to take 642-165 exam.
try out these 642-165 dumps, it's far remarkable!
They rate me for 642-165 exam simulator and QA file but first i did not were given the 642-165 QA material. There has been some file errors, later they fixed the error. I organized with the exam simulator and it turn out to be well.
need some thing speedy preparing for 642-165.
subsequently it used to be difficult for me to center upon 642-165 exam. I used killexams.com Questions & answersfor a time of two weeks and found out a way to solved ninety five% questions within the exam. these days im an teacher within the instruction business and all credits is going to killexams.com. making plans for the 642-165 exam for me was not less than a bad dream. coping with my research along low maintenance employment used to deplete almost all my time. lots favored killexams.
I sense very confident with the aid of preparing 642-165 state-of-the-art dumps.
This 642-165 dump is notable and is without a doubt absolutely really worth the money. I am now not loopy approximately figuring out to buy stuff like that, however for the cause that exam is so steeply-priced and disturbing, I determined it might be smarter to get a protection net, that means this package deal. This killexams.com sell off is sincerely right, the questions are valid and the solutions are correct, which i have double checked with a few friends (sometimes exam dumps give you wrong answers, but not this one). All in all, I passed my exam simply the manner I hoped for, and now I advise killexams.com to every body.
How many questions are asked in 642-165 exam?
Asking my father to assist me with some thing is like getting into in to massive problem and that i truly didnt want to disturb him in the course of my 642-165 coaching. I knew someone else has to assist me. I simply didnt who it would be until considered one of my cousins informed me of this killexams.com. It turned into like a splendid present to me since it was extraordinarily useful and beneficial for my 642-165 check preparation. I owe my terrific marks to the humans opemarks on right here because their dedication made it possible.
try out these 642-165 dumps, it's far remarkable!
if you need high best 642-165 dumps, then killexams.com is the final preference and your most effective solution. it givesincredible and awesome test dumps which i am pronouncing with full self assurance. I usually notion that 642-165 dumps are of no makes use of however killexams.com proved me wrong because the dumps supplied by them were of super use and helped me marks high. in case you are disturbing for 642-165 dumps as rightly, then you want now not to fear and be part of killexams.
evidently Cisco is committed to constructing creative cloud collaboration solutions. this is a sizzling space. Cloud collaboration can provide many merits in the method IT groups deliver capabilities to their clients. It gives new opportunities to trade the way work gets achieved, and speeds-up innovation. we're already a pacesetter, and need to extend our management even further. predict to hear some unique bulletins at enterprise connect in Orlando next week.
Many of our present purchasers come to me and ask:
Tens of hundreds of thousands of users rely on Cisco Unified Communications manager, Cisco Unified Contact core (categorical/business/Packaged), Cisco Jabber, and Cisco meeting Server to get their jobs achieved. We aren't going to allow them to down.
I believe there are a few key reasons why on-premises options will proceed to be crucial:
1) Regulatory policy and compliance: while our cloud options are very secure, many governments and industries are not allowed to adopt them on account of legal and regulatory considerations. There are a lot of “air gapped” networks that don't seem to be allowed to have internet connectivity and they wish to use Cisco on-premises unified conversation solutions!
2) Geographic attain: There are nevertheless many areas of the realm the place cloud options aren't fully attainable. There are international locations, areas of bad internet connectivity, and even ships (sure, we have Unified CM working in ships).
3) IT integrations: Our methods have many APIs that consumers and 3rd birthday party know-how companions have taken talents of over a number of years. It’s not distinct to look a large commercial enterprise with numerous contact centers, recording programs, call accounting application packages, and a plethora of custom development purposes linked to the equal Unified CM cluster. Cloud solutions are characteristic wealthy and present APIs to connect with different web capabilities and functions. some of the leading merits of the cloud is simplicity. consumers will must make a choice between their current refined IT environment or a extra streamlined one.
four) really expert applications: trying to find low-latency, tremendous excessive-decision and high-frame cost video? The answer is likely “no” for most shoppers, however media groups, as an instance, suppose in any other case. we can’t beat the pace of easy, and the circular trip for packets to go to the basement is lessen than going to the cloud.
So, to me, the reply is terribly basic: yes – we will continue to innovate in on-premises. we will bring THE most appropriate on- premises collaboration options out there, duration.
There are two missions I set for my team...
First, for those groups that already use our on-premises portfolio, and even are looking to birth, we can supply cozy and rock-strong reputable options that satisfaction your users. we will continue to simplify administration and in the reduction of the total cost of possession (TCO) of our options, anticipating that you will count on them for a long time to return.
The 2nd mission: for consumers who are on-premises these days and want emigrate some or all of your collaboration to the Cisco cloud, we will present smooth transition pathways. We aren't going to slow you down. certainly, we will permit you to circulation sooner than largely unproven cloud competitors who will are expecting you're taking big leaps of faith.
So, in case you want to install Cisco cloud calling solutions, it really is superb. if you need to install on-premises or a hybrid answer, that's excellent too. we will support you with your journey.
seem to be out for collaboration announcements at enterprise join, Orlando, March 18-21.
which you could reside circulate the keynote by means of Amy Chang, SVP Collaboration on cisco.com on Wednesday March twentieth at 10 am ET. check in for a reminder electronic mail here.
if you're on the alternate exhibit, talk over with our booth to see our newest improvements in action. cease via for a chat.
I’ll be taking part in a are living panel debate about on-premises and cloud options. I’d love to hear your views and reply any questions you have. Add it to your agenda here.
then again, submit your questions below, and that i’ll get lower back to you.
Blurring the traces between CapEx and OpEx. M-conception gives a totally managed inner most single-tenant hosted answer. vREALM offers you the month-to-month subscription plan of a public VoIP company with the first-rate, privacy, protection and business Cisco hardware and software that best a boutique reseller can offer typically on a CapEx basis. There are no up-entrance prices, only a manageable month-to-month fee.
“This new product sets us other than our competitors,” states Chant Vartanian, Chairman and Chief strategy Officer of M-idea. “vREALM is the Hosted VoIP answer that alterations the IT consumption paradigm. we will seriously change your enterprise communique and reduce costs with an business grade voice, video and collaboration answer that best Cisco can offer.”
About M-idea group (www.M-TheoryGRP.com)
M-theory’s mission is to disrupt the normal methodology of technology acquisition. As a dynamic rising growth business, they aim to convey imaginative expertise solutions that serve distinct verticals akin to Finance, IT, Healthcare, mission group, Manufacturing, utility, company functions, amusement, criminal, Gaming, and Telecommunications. in comparison to public cloud and traditional infrastructure-as-a-provider (IaaS) approaches, CaaS presents two primary distinctions. First, M-theory provides custom-built, single-tenant inner most clouds. This capability shoppers can ensure their environments are fully aligned with their certain protection guidelines and compliance mandates - and avoid the risks linked to multi-tenant environments. 2nd, these deepest clouds may also be delivered anywhere the client requires, no matter if on their premises, in M-idea’s facts centers, in a colocation atmosphere or another records middle they choose.
CINCINNATI--(enterprise WIRE)--CBTS, a number one know-how issuer that grants communications, cloud, infrastructure, and consulting options to purchasers throughout North the united states, today announced that it has been named via Gartner, Inc. as a amazing UCaaS supplier within the October 2018 “Magic Quadrant for Unified Communications as a carrier, global” research document.
CBTS is a confirmed unified communications companion that hosts over 230,000 UCaaS handsets for industrial and commercial enterprise corporations all through North the us. CBTS helps Fortune 500 and international 2000 shoppers across verticals that include healthcare, retail, manufacturing, government, and education. CBTS offers the agility, flexibility, and client focus of a smaller business, coupled with the ability to carry the useful resource scale and capabilities that colossal businesses require.
CBTS offers two Unified Communications as a carrier solutions:
“CBTS is dedicated to providing purchasers the voice and collaboration tools that give agility, scalability, and value-effectiveness to support them innovate and develop,” stated Scott Seger, President of CBTS. “We consider Gartner naming CBTS as a great UCaaS seller as validation of our potential to carry on this commitment.”
Gartner does not recommend any supplier, product or service depicted in its analysis publications, and does not recommend expertise clients to select most effective these companies with the highest scores or different designation. Gartner analysis publications include the opinions of Gartner's analysis organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with appreciate to this analysis, including any warranties of merchantability or health for a selected purpose.
CBTS serves commercial enterprise and midmarket purchasers in all industries across the united states and Canada. From Unified Communications to Cloud capabilities and beyond, CBTS combines deep technical expertise with a full suite of bendy know-how solutions that power company consequences, increase operational effectivity, mitigate chance, and cut back expenses for its clients. For greater assistance, please seek advice from www.cbts.com.
Obviously it is hard assignment to pick solid certification questions/answers assets concerning review, reputation and validity since individuals get sham because of picking incorrectly benefit. Killexams.com ensure to serve its customers best to its assets concerning exam dumps update and validity. The vast majority of other's sham report objection customers come to us for the brain dumps and pass their exams cheerfully and effectively. We never trade off on our review, reputation and quality because killexams review, killexams reputation and killexams customer certainty is vital to us. Uniquely we deal with killexams.com review, killexams.com reputation, killexams.com sham report grievance, killexams.com trust, killexams.com validity, killexams.com report and killexams.com scam. In the event that you see any false report posted by our rivals with the name killexams sham report grievance web, killexams.com sham report, killexams.com scam, killexams.com dissension or something like this, simply remember there are constantly terrible individuals harming reputation of good administrations because of their advantages. There are a great many fulfilled clients that pass their exams utilizing killexams.com brain dumps, killexams PDF questions, killexams hone questions, killexams exam simulator. Visit Killexams.com, our specimen questions and test brain dumps, our exam simulator and you will realize that killexams.com is the best brain dumps site.
M8060-730 free pdf | 090-160 exam prep | IL0-786 study guide | LOT-951 Practice Test | 312-50v9 real questions | 640-803 real questions | C9520-422 braindumps | VCP-511 test prep | 132-S-712.2 study guide | A4040-332 study guide | HP0-J11 VCE | 190-601 questions and answers | HP0-733 test prep | FN0-405 questions and answers | 2B0-102 practice test | HP2-Z08 practice exam | 00M-244 bootcamp | C4040-123 free pdf download | 9L0-408 real questions | C2090-011 sample test |
Free Pass4sure 642-165 question bank
killexams.com pleased with our recognition of helping people pass the 642-165 test of their very first attempt. Our achievements inside the past two years have been absolutely superb, way to our glad customers who are now able to boost their career within the speedy lane. killexams.com is the number one choice amongst IT professionals, especially the ones who are looking to climb up the hierarchy ranges faster of their respective corporations.
Cisco 642-165 Exam has given another bearing to the IT enterprise. It is currently required to certify as the qualification which prompts a brighter future. Be that as it can, you need to put super exertion in Cisco Unified Communications Contact Center Express Implementation (UCCX) exam, in mild of the fact that there may be no escape out of perusing. killexams.com have made your smooth, now your exam making plans for 642-165 Unified Communications Contact Center Express Implementation (UCCX) isnt intense any further.
killexams.com Huge Discount Coupons and Promo Codes are as beneath;
WC2017 : 60% Discount Coupon for all exams on website
PROF17 : 10% Discount Coupon for Orders extra than $69
DEAL17 : 15% Discount Coupon for Orders extra than $ninety nine
DECSPECIAL : 10% Special Discount Coupon for All Orders
As, the killexams.com is a stable and dependable qualification who furnishes 642-165 exam questions with 100% pass guarantee. You need to hone questions for at least one day at any charge to score well inside the exam. Your real experience to success in 642-165 exam, surely starts offevolved with killexams.com exam questions that is the astonishing and checked wellspring of your centered on function.
killexams.com high quality 642-165 exam simulator is very facilitating for our customers for the exam preparation. All important features, topics and definitions are highlighted in brain dumps pdf. Gathering the data in one place is a true time saver and helps you prepare for the IT certification exam within a short time span. The 642-165 exam offers key points. The killexams.com pass4sure dumps helps to memorize the important features or concepts of the 642-165 exam
At killexams.com, we provide thoroughly reviewed Cisco 642-165 training resources which are the best for Passing 642-165 test, and to get certified by Cisco. It is a best choice to accelerate your career as a professional in the Information Technology industry. We are proud of our reputation of helping people pass the 642-165 test in their very first attempts. Our success rates in the past two years have been absolutely impressive, thanks to our happy customers who are now able to boost their career in the fast lane. killexams.com is the number one choice among IT professionals, especially the ones who are looking to climb up the hierarchy levels faster in their respective organizations. Cisco is the industry leader in information technology, and getting certified by them is a guaranteed way to succeed with IT careers. We help you do exactly that with our high quality Cisco 642-165 training materials. Cisco 642-165 is omnipresent all around the world, and the business and software solutions provided by them are being embraced by almost all the companies. They have helped in driving thousands of companies on the sure-shot path of success. Comprehensive knowledge of Cisco products are required to certify a very important qualification, and the professionals certified by them are highly valued in all organizations.
We provide real 642-165 pdf exam questions and answers braindumps in two formats. Download PDF & Practice Tests. Pass Cisco 642-165 real Exam quickly & easily. The 642-165 braindumps PDF type is available for reading and printing. You can print more and practice many times. Our pass rate is high to 98.9% and the similarity percentage between our 642-165 study guide and real exam is 90% based on our seven-year educating experience. Do you want achievements in the 642-165 exam in just one try?
Cause all that matters here is passing the 642-165 - Unified Communications Contact Center Express Implementation (UCCX) exam. As all that you need is a high score of Cisco 642-165 exam. The only one thing you need to do is downloading braindumps of 642-165 exam study guides now. We will not let you down with our money-back guarantee. The professionals also keep pace with the most up-to-date exam in order to present with the the majority of updated materials. Three Months free access to be able to them through the date of buy. Every candidates may afford the 642-165 exam dumps via killexams.com at a low price. Often there is a discount for anyone all.
In the presence of the authentic exam content of the brain dumps at killexams.com you can easily develop your niche. For the IT professionals, it is vital to enhance their skills according to their career requirement. We make it easy for our customers to take certification exam with the help of killexams.com verified and authentic exam material. For a bright future in the world of IT, our brain dumps are the best option.
A top dumps writing is a very important feature that makes it easy for you to take Cisco certifications. But 642-165 braindumps PDF offers convenience for candidates. The IT certification is quite a difficult task if one does not find proper guidance in the form of authentic resource material. Thus, we have authentic and updated content for the preparation of certification exam.
It is very important to gather to the point material if one wants to save time. As you need lots of time to look for updated and authentic study material for taking the IT certification exam. If you find that at one place, what could be better than this? Its only killexams.com that has what you need. You can save time and stay away from hassle if you buy Adobe IT certification from our website.
killexams.com Huge Discount Coupons and Promo Codes are as under;
WC2017 : 60% Discount Coupon for all exams on website
PROF17 : 10% Discount Coupon for Orders greater than $69
DEAL17 : 15% Discount Coupon for Orders greater than $99
DECSPECIAL : 10% Special Discount Coupon for All Orders
You should get the most updated Cisco 642-165 Braindumps with the correct answers, which are prepared by killexams.com professionals, allowing the candidates to grasp knowledge about their 642-165 exam course in the maximum, you will not find 642-165 products of such quality anywhere in the market. Our Cisco 642-165 Practice Dumps are given to candidates at performing 100% in their exam. Our Cisco 642-165 exam dumps are latest in the market, giving you a chance to prepare for your 642-165 exam in the right way.
Killexams 000-924 dump | Killexams 000-741 pdf download | Killexams 000-583 braindumps | Killexams HAT-050 free pdf | Killexams A2010-564 mock exam | Killexams HP2-K27 examcollection | Killexams 70-551-CSharp practice exam | Killexams 156-915-80 test questions | Killexams 1Z0-061 bootcamp | Killexams C9060-511 Practice Test | Killexams HP2-E38 brain dumps | Killexams ST0-050 free pdf download | Killexams NS0-513 practice questions | Killexams 000-124 free pdf | Killexams 648-247 practice test | Killexams 642-545 free pdf | Killexams BCB-Analyst exam prep | Killexams 1Y0-340 study guide | Killexams HP0-702 real questions | Killexams LOT-402 test prep |
Killexams COG-180 examcollection | Killexams Praxis-Core braindumps | Killexams HP0-302 practice questions | Killexams MBLEX study guide | Killexams 1Z0-495 dumps questions | Killexams 9L0-505 free pdf | Killexams 000-046 dumps | Killexams 000-N27 exam prep | Killexams C9060-511 VCE | Killexams 000-268 test prep | Killexams IC3-1 braindumps | Killexams AHM-540 test prep | Killexams Hadoop-PR000007 braindumps | Killexams 250-240 questions and answers | Killexams 000-342 free pdf | Killexams E20-005 Practice test | Killexams 250-315 study guide | Killexams C2030-136 pdf download | Killexams 000-419 test prep | Killexams 000-M245 mock exam |
MINNEAPOLIS--(BUSINESS WIRE)--Amcom Software announced that the latest versions of its Amcom operator console have successfully achieved Cisco compatibility certification with Cisco Unified Communications Manager (UCM) version 10.0, Cisco Unified Contact Center Express (UCCX) version 10.0, and Cisco Unified Contact Center Enterprise (UCCE) version 10.0. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program, Amcom Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
Amcom Software’s operator console solution is a foundational element in its critical communications suite. Organizations in sectors such as healthcare and government rely on Amcom’s operator console to enable operators to quickly and reliably connect internal and external callers. The result is strong customer service levels and often faster coordination of patient care in time-critical situations. In addition, users can take advantage of new features due to the compatibility.
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Amcom Software has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on Amcom Software, go to: http://bit.ly/pVjLcA.
About Amcom SoftwareAmcom Software, a division of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Thousands of organizations worldwide rely on Amcom solutions for critical smartphone communications, contact center optimization, emergency management, and clinical workflow improvement. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has steadily grown and solidified its market leadership. For more information, call 800.852.8935, go to http://www.amcomsoftware.com or find us on Twitter @AmcomSoftware.
Amcom is a trademark of Amcom Software.
* Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation.
HERNDON, Va., Jan. 9, 2012 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS - News) today announced that its subsidiary, ePlus Technology, inc. acquired the operating business of VantiCore, LLC., a Cisco-focused solutions provider headquartered in New Hampshire, on January 6, 2012. With expertise in Advanced Unified Communications (UC), Collaboration, and Customer Contact Center solutions, ePlus gains increased market presence in New England as well as enhanced Cisco engineering delivery capabilities to complement its existing UC, Data Center, and Managed Services practices. Details of the transaction are not being disclosed.
"We're pleased to welcome VantiCore to ePlus and solidify our presence in New England, with one of the largest engineering teams serving the region," said Phillip G. Norton, chairman, president, and CEO of ePlus. "VantiCore's expertise with Cisco Unified Collaboration, Contact Center solutions, and Managed Services is a strong complement to our existing suite of integrated offerings and top Cisco certifications. By combining our joint expertise, ePlus is strategically positioned to provide the highest level of service to customers in Vermont, Maine, New Hampshire, and Massachusetts."
"We look forward to becoming part of the talented team at ePlus. Both our employees and customers will benefit from the joint resources of ePlus and VantiCore, including an expanded portfolio of best-of-breed products from leading manufacturers to support critical business initiatives such as cloud computing, data centers, storage, desktop virtualization, security, and video conferencing," said Vince Eugene, CEO of VantiCore.
ePlus is a Cisco Gold Certified Partner and has achieved Cisco Master Specializations in Security and Unified Communications as well as the Cisco Managed Services Master Certification. In addition, ePlus holds Cisco Specializations in Advanced Routing and Switching, Advanced Data Center Storage Networking, Advanced Data Center Networking Infrastructure, Advanced Wireless LAN, and Cisco Authorized Unified Meetingplace Partner as well as Cisco ATP designations in Cisco TelePresence Video Master, Video Surveillance, and Data Center Unified Computing. For more information about Cisco solutions from ePlus, visit http://www.eplus.com/cisco.
About ePlus inc.
ePlus is a leading provider of technology solutions. ePlus enables organizations to optimize their IT infrastructure and supply chain processes by delivering world-class IT products from top manufacturers, professional services, flexible lease financing, proprietary software, and patented business methods. Founded in 1990, ePlus has more than 750 associates in 20+ locations serving federal, state, municipal, and commercial customers. The Company is headquartered in Herndon, VA. For more information, visit http://www.eplus.com/, call 888-482-1122, or email firstname.lastname@example.org.
VantiCore is a Cisco Premier partner with a focused practice in Advanced Unified Communications and Collaboration Solutions, with a specialization in Unified Contact Center Express (UCCX), headquartered in Bedford, NH. The company offers managed services and a Virtual CIO consulting service to enhance its strategic value to its customers. More information is available at www.vanticore.com.
ePlus(R) and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Statements in this press release that are not historical facts may be deemed to be "forward-looking statements." Actual and anticipated future results may vary materially due to certain risks and uncertainties, including, without limitation, our ability to consummate and integrate acquisitions; possible adverse effects resulting from the recent financial crisis in the credit markets and general slowdown of the U.S. economy such as our current and potential customers delaying or reducing technology purchases, increasing credit risk associated with our customers and vendors, reduction of vendor incentive programs, and restrictions on our access to capital necessary to fund our operations; significant adverse changes in, reductions in, or losses of relationships with major customers or vendors; the demand for and acceptance of, our products and services; our ability to adapt our services to meet changes in market developments; the impact of competition in our markets; the possibility of defects in our products or catalog content data; our ability to hire and retain sufficient qualified personnel; and other risks or uncertainties detailed in our reports filed with the Securities and Exchange Commission. All information set forth in this press release is current as of the date of this release and ePlus undertakes no duty or obligation to update this information.
Henny Penny swapped out its aging Avaya PBXs for Cisco unified communication gear and wound up with a more expensive system that saves money on travel and improves communication with distributors.
ROI doesn't always pan out with unified communications
The changeover required a new data network and getting rid of the company's entire old phone network, but the result is a system that has more features and is easier to manage and maintain, says Brad Fletcher, the communications manager for the privately held cooking products manufacturer. The Eaton, Ohio, company has three manufacturing facilities as well as three international sales offices and 35 regional sales representatives.
In 2006 when it became apparent that Henny Penny would have to upgrade its Avaya Definity PBXs, it made the decision to go IP, Fletcher says. So it upgraded its network from Fast Ethernet to Gigabit Ethernet starting in 2006, in part to be ready to support the QoS needed for VoIP. The company had a Cisco data network before, and stuck with it for the upgrade, he says. It upgraded security at the same time, also with Cisco gear.
Quiz: How much do you know about Cisco?
The old phone switches were augmented by Intuity Audix messaging for voice mail. The company has three call centers – for customer service, parts and tech support – and it used to depend on "hunt group" call-distribution methods that diverted calls to lists of phone numbers and rang the first line that was free, Fletcher says.
The company had no telecom staff to speak of, so any changes required calling in outside help. "Nobody was a phone person here, so it made sense to look at VoIP. We figured it would be an easy transition and we struggled to do anything with the Avaya system at the time," he says.
Before the swap, the technical support call center was clamoring for better tools because it was negotiating with a large food-services customer that was demanding they spend no more than a minute on hold when they called for service. Henny Penny needed a way to monitor and document those times, Fletcher says.
Henny Penny considered sticking with Avaya in its migration to VoIP because the transition would have required upgrades but not fork-lifting all the Avaya gear. Cisco Unified Communications Manager, Unified Contact Center Express, Unified MeetingPlace Express and Cisco UCCX Agents cost more and meant scrapping the Avaya equipment. It also took a lot more effort to install than Avaya's would have, but Henny Penny is making up for it now with better management and administration of the call centers, Fletcher says.
The old system had no reporting, so there were no statistics on how long customers waited for service, how many hung up before anyone answered, or how long agents spent with each caller. "We couldn't tell how well they were doing for our customers," he says.
The Cisco system provides reporting and enables information gathered by one contact center to be transferred along with the call to another. So if tech support takes a call and determines a customer needs a new part, that call could be transferred to the parts center along with all the customer information in a data format on the UCCX platform. "It cuts down on asking questions twice, cuts time on the phone and reduces frustration," Fletcher says.
The system supports skills-based routing, so an initial agent taking customer information can quickly find an agent with the right knowledge to help, he says. It also enables use of instant messaging to get input from other agents during calls to help customers faster.
Henny Penny has distributed Unified Personal Communicator client software to its sales teams so they can set up inexpensive videoconferences that have saved the company $131,251 the first year, Fletcher says.
UPC clients enable salespeople in the United States to conference after hours with their counterparts in China, which has a 13-hour time difference. Rather than coming in to work at 10 p.m. to sit in a videoconference room, they can fire up their laptops and inexpensive video cameras to connect via VPN over their home broadband connections, Fletcher says.
But if they do want to conference from work, the Polycom room conferencing gear Henny Penny already had in place is interoperable with the Cisco equipment, he says. So groups of employees can join the Cisco-based videoconferences.
The UC system supports meetings and conferences with distributors as well. The conferences are something the company never had before, with several hundred distributors attending to hear marketing updates, sales figures and the like, Fletcher says. Before, such information was shared on CDs that were mailed out or in files that were downloaded.
The Cisco system might have been more costly, but ROI was not the only factor Henny Penny considered, Fletcher says. "Numbers are important to us, but quality and value are really important to us, too," he says. "Uptime is more important than cost."
This story, "Cisco Unified Communications Saves Money for Henny Penny" was originally published by Network World.
Copyright © 2009 IDG Communications, Inc.
3COM [8 Certification Exam(s) ]
AccessData [1 Certification Exam(s) ]
ACFE [1 Certification Exam(s) ]
ACI [3 Certification Exam(s) ]
Acme-Packet [1 Certification Exam(s) ]
ACSM [4 Certification Exam(s) ]
ACT [1 Certification Exam(s) ]
Admission-Tests [13 Certification Exam(s) ]
ADOBE [93 Certification Exam(s) ]
AFP [1 Certification Exam(s) ]
AICPA [2 Certification Exam(s) ]
AIIM [1 Certification Exam(s) ]
Alcatel-Lucent [13 Certification Exam(s) ]
Alfresco [1 Certification Exam(s) ]
Altiris [3 Certification Exam(s) ]
Amazon [2 Certification Exam(s) ]
American-College [2 Certification Exam(s) ]
Android [4 Certification Exam(s) ]
APA [1 Certification Exam(s) ]
APC [2 Certification Exam(s) ]
APICS [2 Certification Exam(s) ]
Apple [69 Certification Exam(s) ]
AppSense [1 Certification Exam(s) ]
APTUSC [1 Certification Exam(s) ]
Arizona-Education [1 Certification Exam(s) ]
ARM [1 Certification Exam(s) ]
Aruba [8 Certification Exam(s) ]
ASIS [2 Certification Exam(s) ]
ASQ [3 Certification Exam(s) ]
ASTQB [8 Certification Exam(s) ]
Autodesk [2 Certification Exam(s) ]
Avaya [101 Certification Exam(s) ]
AXELOS [1 Certification Exam(s) ]
Axis [1 Certification Exam(s) ]
Banking [1 Certification Exam(s) ]
BEA [5 Certification Exam(s) ]
BICSI [2 Certification Exam(s) ]
BlackBerry [17 Certification Exam(s) ]
BlueCoat [2 Certification Exam(s) ]
Brocade [4 Certification Exam(s) ]
Business-Objects [11 Certification Exam(s) ]
Business-Tests [4 Certification Exam(s) ]
CA-Technologies [20 Certification Exam(s) ]
Certification-Board [10 Certification Exam(s) ]
Certiport [3 Certification Exam(s) ]
CheckPoint [43 Certification Exam(s) ]
CIDQ [1 Certification Exam(s) ]
CIPS [4 Certification Exam(s) ]
Cisco [318 Certification Exam(s) ]
Citrix [48 Certification Exam(s) ]
CIW [18 Certification Exam(s) ]
Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [76 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institute [4 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
CyberArk [1 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
DELL [11 Certification Exam(s) ]
DMI [1 Certification Exam(s) ]
DRI [1 Certification Exam(s) ]
ECCouncil [22 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [128 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [14 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [752 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1533 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [65 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [68 Certification Exam(s) ]
Microsoft [375 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [3 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [282 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real Estate [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [135 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
Dropmark : http://killexams.dropmark.com/367904/12833853
Dropmark-Text : http://killexams.dropmark.com/367904/12941889
Blogspot : http://killexams-braindumps.blogspot.com/2018/01/exactly-same-642-165-questions-as-in.html
Wordpress : https://wp.me/p7SJ6L-2Jo
Box.net : https://app.box.com/s/u5ifa34zs2uoh68nxrm7v15xu9vp01ml