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642-164 - Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1 - Dump Information

Vendor : Cisco
Exam Code : 642-164
Exam Name : Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1
Questions and Answers : 101 Q & A
Updated On : December 17, 2018
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642-164 Questions and Answers

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642-164 Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1

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642-164 exam Dumps Source : Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1

Test Code : 642-164
Test Name : Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1
Vendor Name : Cisco
Q&A : 101 Real Questions

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Cisco Cisco Unified Contact Center

Cisco Unified Communications manager Overview | killexams.com Real Questions and Pass4sure dumps

through: Dennis Hartmann

carrier issuer takeaway: Cisco Unified Communications manager (CUCM) is the call routing and signaling part of the Cisco Unified Communications answer. This section of the chapter excerpt from the publication enforcing Cisco Unified Communications manager, half 1 will provide an overview of the brand new features, as neatly as the knowledge crucial to set up, configure and install a Cisco Unified Communications solution.

down load the .pdf of the chapter here.

Cisco Unified Communications (UC) is an IP-based mostly communications equipment integrating voice, video, data, and mobility products and applications. It allows for greater helpful, secure communications and might transform the style in which we speak. UC represents a communications paradigm shift like that of the invention of the telegraph. UC eliminates the geographic limitations of useful communications through the use of voice, video, and facts integration. company can also be performed with a fluidity that progresses and evolves with you. tips has been at our fingertips for a very long time, however UC allows for the sharing of this assistance to create capabilities and price.

Cisco UC is part of an built-in solution that comprises network infrastructure, safety, mobility, network management products, lifecycle capabilities, flexible deployment and outsourced administration alternatives, end-user and partner financing packages, and third-party communication purposes.

Cisco UC can significantly exchange the base line of company with the aid of growing more constructive communications without losing the personal nature of a face-to-face conversation. greater helpful verbal exchange ends up in reduced time to market and nimble transformation of business techniques via collaboration.

Cisco UC answer ComponentsThe Cisco UC approach encompasses voice, video, and information traffic within a single community infrastructure. Cisco UC machine is capable of managing all three site visitors forms and interfacing with all standards-based community protocols.

Cisco IP Communications represents a new approach of offering UC performance to business customers. as a substitute of supplying a group of disjointed items with individual unlock dates, testing methodology, and documentation, Cisco UC is a coordinated unencumber of an integrated set of products which are proven, documented, and supported as a equipment.

figure 1-1 illustrates the 4 normal layers of the Cisco UC voice infrastructure mannequin and the components that make up the layers.

The components of the commonplace layers are as follows:

  • Infrastructure layer: The infrastructure carries routers, switches, and voice gateways. The infrastructure layer contains records, voice, and video between all network instruments and functions. this residue also offers excessive availability, management, fine of provider (QoS), and community security.
  • call handle layer: The name control layer gives for call processing, equipment handle, and administration of the dial plan and features. call manage can be offered by means of a CUCM, CUCM categorical, or CUCM company version (CMBE). This publication focuses on the CUCM product, which is just about similar to the Cisco Unified CMBE. name processing is bodily unbiased from the infrastructure layer. as an example, a CUCM, Cisco Unified CMBE, or CUCM specific in San Jose can manner name manage for a tool physically determined in Chicago.
  • purposes layer: purposes are unbiased from call-manage capabilities and the physical voice-processing infrastructure. applications, including these listed here, are built-in through IP, which makes it possible for the purposes to dwell anywhere in the community:
  • Voice mail, integrated messaging, and unified messaging purposes are provided via Cisco team spirit, Cisco team spirit categorical, or Cisco cohesion Connections products.
  • Contact facilities of various sizes can be constructed with Cisco Unified Contact center and Cisco Unified Contact middle specific.
  • Cisco Unified MeetingPlace and MeetingPlace specific are medium- to colossal-scale conferencing servers that aid video integration. The MeetingPlace product integrates lecture-fashion conferences with scalable collaboration and manage tools. Cisco Unified MeetingPlace specific is placed to the small to medium-sized corporations. MeetingPlace express is the successor of the Cisco conference Connection server.
  • Cisco Emergency Responder (ER) enhances the existing emergency functionality provided by CUCM. Cisco ER provides physical vicinity updates for cell contraptions to make sure that emergency calls to the general public safety answering point (PSAP) are effectively routed to the PSAP in charge of emergency requires that web site. Cisco ER identifies the caller location and maps all calls from that actual location to an emergency line identification quantity (ELIN) by using common computerized number identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response area (ERL). Deploying this means helps be certain extra beneficial compliance with felony or regulatory responsibilities, thereby decreasing the existence and liability dangers regarding emergency calls.
  • The Cisco Unified Presence server collects suggestions about the availability and communications capabilities of a user and provides this assistance to watchers of the consumer as a standing indication. The fame counsel includes the person's communications device availability. for instance, the consumer might be available by way of telephone, video, web collaboration, or videoconferencing.
  • ordinary protocol interfaces, together with Telephony software Programming Interface (TAPI), Java Telephony software Programming Interface (JTAPI), fundamental Object access Protocol (cleaning soap), Q.SIG, H.323, Media Gateway handle Protocol (MGCP), and Session Initiation Protocol (SIP) are available to assist third-celebration applications.
  • Endpoints layer: The endpoints layer brings applications to the user, even if the end machine is a Cisco IP mobilephone, a pc using a utility-based mobile, or a communications customer or video terminal. Cisco UC provides multiprotocol assist for Skinny client handle Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC community

    The Cisco UC equipment offers wholly integrated communications, converging voice, video, and facts over a single community infrastructure the usage of necessities-based protocols. The Cisco UC equipment grants unparalleled efficiency and capabilities to handle current and emerging communications needs within the business atmosphere, as illustrated by means of the network topology in figure 1-2.

    The Cisco UC product suite is designed to optimize functionality, reduce configuration and upkeep necessities, and supply interoperability with quite a lot of different functions. It provides this capability whereas retaining high availability, QoS, and safety.

    The Cisco UC equipment integrates right here foremost communications technologies:

  • IP telephony: IP telephony refers to know-how that transmits voice communications over a community the use of IP requisites. Cisco UC includes a wide array of hardware and software items comparable to call-processing brokers, IP telephones, voice-messaging systems, video instruments, conferencing, and a lot of different purposes.
  • client contact center: Cisco Unified Contact core products are a combination of approach and architecture to revolutionize name middle environments. Cisco Unified Contact core promotes productive and effective customer communications throughout colossal networks by way of enabling companies to attract from a broader range of substances to provider valued clientele. These elements include access to a big pool of agents and dissimilar channels of communication and client self-support tools.
  • Video telephony: The Cisco Unified Video expertise items permit real-time video communications and collaboration using the same IP community and speak to-processing agent as Cisco UC. Cisco Unified Video skills does not require particular end-person practicing. Video calling with Cisco Unified Video knowledge is as convenient as dialing a cell quantity.
  • wealthy-media conferencing: Cisco Unified MeetingPlace creates a digital assembly ambiance with an integrated set of IP-based mostly equipment for voice, video, and net conferencing.
  • Third-birthday party functions: Cisco works with leading-aspect organizations to provide the broadest preference of imaginitive third-party IP communications purposes and items focused on important company needs similar to messaging, consumer care, and body of workers optimization.
  • CUCM FunctionsCUCM extends business telephony aspects and features to packet telephony network instruments. These packet telephony network gadgets include Cisco IP telephones, mediaprocessing instruments, VoIP gateways, and multimedia functions. extra facts, voice, and video features, such as converged messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response programs, have interaction with the IP telephony answer through the CUCM application programming interface (API).

    CUCM offers these functions:

  • name processing: name processing refers to the finished system of originating, routing, and terminating calls, together with any billing and statistical assortment processes.
  • Signaling and device control: CUCM sets up the entire signaling connections between name endpoints and directs instruments similar to telephones, gateways, and conference bridges to set up and tear down streaming connections. Signaling is also called call control and contact setup/call teardown.
  • Dial plan administration: The dial plan is a collection of configurable lists that CUCM makes use of to perform name routing. CUCM is answerable for digit evaluation of all calls. CUCM makes it possible for clients to create scalable dial plans.
  • mobile characteristic administration: CUCM extends capabilities corresponding to hold, switch, ahead, conference, speed dial, redial, name park, and a lot of other points to IP telephones and gateways.
  • directory functions: CUCM makes use of its personal database to keep consumer suggestions. consumer authentication is performed in the community or against an external listing. listing synchronization permits for centralized user management. directory synchronization makes it possible for CUCM to leverage users already configured in a corporate-wide listing. Microsoft lively listing (2000 and 2003), Netscape 4.x, iPlanet 5.1, and solar ONE 5.2 listing integrations are supported. The local CUCM database is a light-weight directory entry Protocol (LDAP)-compliant database (LDAPv3) element in the IBM Informix Database Server (IDS).
  • Programming interface to external applications: CUCM gives a programming interface to external applications reminiscent of Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco personal Assistant, Cisco Unified very own Communicator, and CUCM Attendant Console.
  • Backup and restoration equipment: CUCM gives a disaster recuperation gadget (DRS) to lower back up and repair the CUCM configuration database. The DRS equipment additionally backs up name particulars statistics (CDR), name administration records (CMR), and the CDR analysis and Reporting (motor vehicle) database.
  • figure 1-3 suggests IP phones that logically register with one of the most CUCMs in the cluster. dissimilar CUCM servers share one database, and the mobilephone keeps an lively connection to both the primary and backup CUCM server. The determine shows the telephone's logical TCP/ IP connections to the fundamental server.

    CUCM Signaling and Media Paths

    CUCM uses SIP or SCCP to speak with Cisco IP phones for call setup and teardown and for supplementary provider initiatives. After a call has been install, media trade occurs at once between the Cisco IP phones throughout the IP community, the usage of the actual-Time Transport Protocol (RTP) to lift the audio. CUCM isn't worried in a call after the call has been installation. If the CUCM server have been unplugged right through the length of the name, users would now not note except they tried to make use of a feature on the cell. CUCM is concerned simplest in name setup, teardown, and lines. If the CUCM server that set up the name were down during a conversation, conclusion clients would see a message indicating "CM Down, aspects Disabled" on the liquid crystal display screen of the IP cell.

    instance: primary IP Telephony call

    determine 1-4 illustrates a person at phone A putting a call to telephone B. in the beginning of a name, a user at IP phone A picks up the handset, and a message is shipped to CUCM letting CUCM be aware of that the gadget has gone off-hook. CUCM responds to this stimulus by way of replying with a message that tells the equipment to play the dial tone file it truly is saved in the flash reminiscence of the telephone. The consumer at mobilephone A hears the dial tone and begins dialing the cell variety of telephone B. SCCP telephones ship their digits to CUCM as they're pressed (digit through digit), whereas SIP telephones send their dialed digits in a single message (enbloc signaling) with the aid of default. SIP telephones have options that allow them to behave similarly to SCCP telephones (Keypad Markup Language [KPML] and dial rules). CUCM performs digit evaluation towards the dialed digits. If a healthy is found, CUCM routes the call per its configuration. If CUCM does not discover a match, a reorder tone is shipped to the calling birthday celebration.

    CUCM signals the calling party to provoke ringback, so the person at mobilephone A will hear the ringback tone. CUCM also signals the call to the vacation spot telephone, which performs the ringdown tone. additional information is equipped to the phones to point out the calling and referred to as birthday celebration identify and quantity. (cellphone A will show the vacation spot gadget name and number, and call B will exhibit the calling birthday celebration identify and quantity.)

    When the user at mobile B accepts the name, CUCM sends a message to the instruments letting them be aware of the IPv4 socket (IPv4 tackle and port quantity) suggestions in which they should still communicate at some point of the call. The RTP media direction opens directly between both phones.

    The Cisco IP phones require no extra verbal exchange with CUCM except both mobile invokes a feature, corresponding to name transfer, name conferencing, or name termination.

    enforcing Cisco Unified Communications manager, part 1  Cisco Unified Communications supervisor structure Introduction  CUCM Overview  CUCM Hardware, application, and Clustering  CUCM Licensing  abstract  CUCM review Quiz 

    Reproduced from the book imposing Cisco Unified Communications manager, part 1. Copyright 2008, Cisco techniques, Inc.. Reproduced by way of permission of Pearson training, Inc., 800 East 96th road, Indianapolis, IN 46240.


    West’s Unified Communications functions Attains Cisco Powered Cisco Spark carrier company Designation | killexams.com Real Questions and Pass4sure dumps

    CHICAGO, Jan. 22, 2018 (GLOBE NEWSWIRE) -- West’s Unified Communications capabilities, a global provider of conversation and community infrastructure functions, these days announced that it's the first issuer to bear audit and obtain the Cisco® Powered Cisco Spark carrier issuer accreditation as part of Cisco’s Cloud and Managed services application (CMSP).

    This success follows West’s recent awareness as a Cisco companion Summit Geographical location award-winner for carrier company of the 12 months, Americas, and distinguishes West as having completed an elite degree of talents in deploying Cisco Spark.

    “as the first Cisco companion to participate within the audit procedure to obtain the Cisco Powered Spark provider issuer designation, we suppose this demonstrates our means to steer within the industry and reinforces the value we carry to our purchasers through operational abilities, structure, procedure, beginning and back-end help,” observed Randy McGraw, senior vp of know-how and operational capabilities for West’s Unified Communications services.

    West is a protracted-time Cisco Gold partner and a Cloud and Managed services grasp partner global.  West’s further Cisco Powered provider designations are Managed business Communications, Cisco Powered UC as a service in line with HCS, and new this year, Cisco Powered Contact center as a carrier in accordance with HCS. West also has a master Collaboration Specialization.  

    About West employer:

    West employer is a leading world provider of expertise-pushed communication services that aid its customers more easily speak, collaborate and fasten with their audiences via a diverse portfolio of solutions. These options consist of unified communications capabilities, protection capabilities, interactive services comparable to automated notifications, strong point agent capabilities and telecom capabilities.

    For over 30 years, West has offered professional, superb, voice and facts services. West has income and/or operations within the u.s., Canada, Europe, the core East, Asia Pacific, Latin the us and South the united states. For greater counsel, please name 1-800-841-9000 or consult with www.west.com. For more tips about West’s Unified Communications solutions, please name 1-855-544-0455 or visit www.westuc.com.

    at the business:Julie Kent-RansomWestUnified Communications ServicesJKent-ransom@west.com773.867.7003


    Cisco publicizes settlement to purchase BroadSoft, a leader in Cloud Calling and phone center options | killexams.com Real Questions and Pass4sure dumps

    SAN JOSE, CA and GAITHERSBURG, MD--(Marketwired - Oct 23, 2017) - Cisco ( NASDAQ : CSCO ) and BroadSoft ( NASDAQ : BSFT ) nowadays announced a definitive agreement for Cisco to purchase publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the settlement, Cisco will pay $55 per share, in money, in change for each and every share of BroadSoft, or an mixture purchase rate of about $1.9 billion net of money, assuming fully diluted shares together with conversion of debt. The acquisition has been permitted by using the board of directors of each and every enterprise.

    "together, Cisco and BroadSoft will carry a robust suite of collaboration capabilities throughout each market phase," noted Rowan Trollope, senior vice chairman and conventional supervisor of Cisco's applications company neighborhood. "We believe that our mixed presents, from Cisco's collaboration expertise for organisations to BroadSoft's suite for small and medium organizations delivered via provider providers will give valued clientele extra alternative and adaptability."

    "we're enthusiastic about this transaction, which represents the end result of a robust method undertaken via BroadSoft's Board of administrators to maximise shareholder price," pointed out Michael Tessler, president and CEO, BroadSoft. "As groups continue to circulation towards the cloud seeking simplicity and speed, becoming a member of Cisco will allow us to carry premier-in-class collaboration tools and capabilities. BroadSoft's hosted offerings, bought in the course of the carrier suppliers and aimed toward small and medium corporations, are totally complementary to Cisco's on-premises and enterprise-centric HCS choices. collectively, we can encourage groups to create, collaborate and operate in approaches by no means before imagined."

    further and further agencies are expecting fully featured voice and contact middle solutions with the potential to install them on-premises or in the cloud. by combining BroadSoft's open interface and requisites-primarily based cloud voice and speak to center solutions delivered by the use of service issuer partners, with Cisco's main conferences, hardware and features portfolio, the mixed company will present gold standard-of-breed solutions for corporations of all sizes and bring a full suite of collaboration capabilities to power the future of work.

    The acquisition of BroadSoft reinforces Cisco's dedication to Unified Communications and enhances its capability to tackle the millions of ageing TDM strains poised to transition to IP know-how and cloud native options over the coming years. 

    "Cisco lately marked a significant milestone with our two hundredth acquisition. Acquisitions continue to be a core part of our innovation strategy and during the last two years have helped Cisco speed up or enter areas such as IoT, application intelligence, AI, hyperconvergence and SD-WAN," stated Rob Salvagno, vice president of Cisco corporate development. "With the addition of BroadSoft, we predict to speed up the tempo of innovation across our entire collaboration portfolio."

    The acquisition is anticipated to close during the first quarter of calendar yr 2018, subject to well-known closing conditions and regulatory assessment. earlier than the close, Cisco and BroadSoft will proceed to function as separate agencies. Upon completion of the transaction, BroadSoft personnel will be part of Cisco's Unified Communications technology neighborhood led with the aid of vp and accepted manager Tom Puorro, beneath the purposes neighborhood led by way of Trollope.

    For more guidance about Cisco's intent to purchase BroadSoft examine the weblog from Rob Salvagno.

    Investor and Media call Cisco vice president of corporate building Rob Salvagno will be part of Cisco Senior vice chairman and prevalent supervisor, functions neighborhood, Rowan Trollope, and BroadSoft CEO Michael Tessler, to host a joint investor, media and business analyst name on October 23 at 6:00 AM PT/9:00 AM ET to discuss the proposed transaction. To view the webcast https://investor.cisco.com. Toll free dial in: 888-769-9722; or toll: 1-517-308-9258; Passcode: 6823261. convention call replay could be available approximately one hour after the conclusion of the adventure on October 23, 2017 to November 6, 2017 at toll free: 800-677-5855 or toll: 203-369-3660.The replay also will even be accessible by way of webcast on the Cisco Investor relations web site at http://investor.cisco.com, no password required.

    Story Continues

    About BroadSoft

    BroadSoft is the technology innovator in cloud PBX, unified communications, crew collaboration, and phone middle options for corporations and repair providers throughout 80 nations. we are a market chief for cloud unified communications with an open, cell and cozy platform depended on through 25 of the realm's top 30 carrier providers via income. Our BroadSoft company utility suite empowers users and groups to share concepts and work with ease to obtain breakthrough performance. For more information, visit www.BroadSoft.com.

    About Cisco Cisco ( NASDAQ : CSCO ) is the international technology chief that has been making the internet work considering the fact that 1984. Our americans, products, and companions assist society securely connect and catch tomorrow's digital possibility these days. find greater at newsroom.cisco.com and observe us on Twitter at @Cisco.

    RSS Feed for Cisco: http://newsroom.cisco.com/rss-feeds

    Cisco and the Cisco emblem are emblems or registered emblems of Cisco and/or its associates within the U.S. and different countries. To view a list of Cisco logos, go to: www.cisco.com/go/emblems. Third-celebration logos outlined during this doc are the property of their respective house owners. the use of the notice companion doesn't imply a partnership relationship between Cisco and some other enterprise. 

    forward-looking Statements This press unlock can be deemed to contain forward-looking statements, which are field to the safe harbor provisions of the private Securities Litigation Reform Act of 1995, together with statements related to the mixture of the agencies' products and applied sciences to seize market chance in collaboration, the anticipated merits to Cisco, BroadSoft and their respective shoppers from completing the acquisition, together with the acceleration of the tempo of innovation across Cisco's collaboration portfolio, the birth of next-technology collaboration capabilities for valued clientele, and the acceleration of the boom of Cisco's cloud collaboration portfolio because of the acquisition, and the anticipated completion of the acquisition. Statements concerning future hobbies are in keeping with the events' current expectations and are necessarily field to associated hazards related to, amongst different issues, obtaining BroadSoft's stockholder and regulatory approval of the acquisition or that different conditions to the closing of the transaction might also now not be convinced, the advantage impact on the enterprise of BroadSoft due to the uncertainty concerning the acquisition, the prevalence of any experience, trade or other circumstances that could provide upward push to the termination of the definitive settlement, the result of any criminal proceedings related to the transaction, general financial circumstances, the retention of personnel of BroadSoft and the capacity of Cisco to effectively integrate BroadSoft's market opportunities, know-how, personnel and operations and to achieve expected benefits. therefore, precise results can also vary materially and adversely from these expressed in any forward-looking statements. For suggestions regarding different linked hazards, see the "possibility factors" section of Cisco's most fresh document on kind 10-okay filed with the SEC on September 7, 2017, as neatly because the "risk elements" part of BroadSoft's most recent reports on form 10-ok and form 10-Q filed with the SEC on February 23, 2017 and August 7, 2017, respectively. The parties undertake no duty to revise or replace any ahead-looking statements for any intent.

    more information and where to locate It In connection with the proposed acquisition and required stockholder approval, BroadSoft will file with the Securities and change commission a preliminary proxy statement and a definitive proxy statement. The proxy statement will be mailed to the stockholders of BroadSoft. BroadSoft's stockholders are urged to examine the proxy observation (together with all amendments and supplements) and different relevant materials after they become obtainable as a result of they'll contain critical tips.  buyers may additionally attain free copies of those files (after they can be found) and different files filed with the SEC at its website at http://www.sec.gov. additionally, buyers may attain free copies of the documents filed with the SEC via BroadSoft by using going to BroadSoft's Investor members of the family page on its company web site at http://buyers.broadsoft.com or by way of contacting BroadSoft Investor family members at (561) 404-2130.

    BroadSoft and its officers and administrators and other individuals of management and personnel could be deemed to be contributors within the solicitation of proxies from BroadSoft's stockholders with appreciate to the acquisition. suggestions about BroadSoft's government officers and administrators is decided forth in the proxy commentary for the BroadSoft's 2017 Annual assembly of Stockholders, which changed into filed with the SEC on March 17, 2017, and BroadSoft's other filings with the SEC. buyers may also achieve extra distinct suggestions involving the direct and indirect hobbies of BroadSoft and its respective govt officers and directors in the acquisition by means of analyzing the preliminary and definitive proxy statements related to the transaction, which should be filed with the SEC.

    additionally, Cisco and its officers and administrators can be deemed to have participated within the solicitation of proxies from BroadSoft's stockholders in choose of the approval of the transaction. tips concerning Cisco's directors and government officers is set forth in Cisco's proxy remark for its 2016 Annual meeting of Shareholders, which changed into filed with the SEC on October 24, 2016, annual report on form 10-k filed with the SEC on September 7, 2017, form eight-ok filed with the SEC on September 18, 2017, and kind eight-k filed with the SEC on March 13, 2017. These documents can be found free of can charge at the SEC's site at www.sec.gov or by way of going to Cisco's Investor members of the family site at http://investor.cisco.com.


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    Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1

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    Configuring SIP Trunk Support Cisco Call Manager Express with 2N VoiceBlue Lite | killexams.com real questions and Pass4sure dumps

    This procedure enables four SIP trunk support parameters:•Call forwarding over SIP networks—call-forward pattern and calling-number local commands•Call transfer over SIP networks—transfer-system and transfer-pattern commands•DTMF relay—dtmf-relay rtp-nte or dtmf-relay sip-notify command and notify telephone-event max-duration command•SIP registrar—registrar, retry, and timers commands

    SUMMARY STEPS1. enable2. configure terminal3. telephony-service4. call-forward pattern pattern5. calling-number local6. transfer-system {full-blind | full-consult}7. transfer-pattern transfer-pattern8. exit9. dial-peer voice tag voip10. dtmf-relay rtp-nte11. dtmf-relay sip-notify12. exit13. sip-ua14. notify telephone-event max-duration time15. registrar {dns:host-name | ipv4:ip-address} expires seconds [tcp] [secondary]16. retry register number17. timers register time18. exit

    DETAILED STEPSCommand or ActionPurpose

    Step 1enableExample:Router> enable

    Enables privileged EXEC mode.•Enter your password if prompted.

    Step 2configure terminalExample:Router# configure terminal

    Enters global configuration mode.

    telephony-service

    Step 3telephony-serviceExample:Router(config)# telephony-service

    Enters telephony-service configuration mode.

    Step 4call-forward pattern patternExample:Router(config-telephony)# call-forward pattern 4...

    Specifies the H.450.3 standard or SIP 302 redirection method for call forwarding. Calling-party numbers that do not match the patterns defined with this command are forwarded using Cisco-proprietary call forwarding for backward compatibility.

    •pattern—Digits to match for call forwarding using the H.450.3 standard or SIP 302 redirection method. A pattern of .T matches all calling-party numbers.

    Note when defining forwards to non local numbers, it is important to note that pattern-digit matching is performed before translation-rule operations. Therefore, you should specify in this command the digits actually entered by phone users before they are translated. For more information, see the "Voice Translation Rules and Profiles" section on page 117.

    Step 5calling-number localExample:Router(config-telephony)# calling-number local

    (Optional) Replaces a calling-party number and name with the forwarding-party (local) number and name.

    Step 6transfer-system {full-blind | full-consult}Example:Router(config-telephony)# transfer-system full-consult

    Defines the call transfer method for all lines served by the router.Note For SIP networks, use only the full-blind keyword or the full-consult keyword. For more information, see the Cisco IOS SIP Configuration Guide.

    •full-blind—Calls are transferred without consultation using H.450.2 standard methods.•full-consult—Calls are transferred with consultation using H.450.2 standard methods and a second phone line if available. The calls fall back to full-blind if the second line is unavailable.

    Step 7transfer-pattern transfer-patternExample:Router(config-telephony)# transfer-pattern 52540..

    Allows transfer of telephone calls by Cisco Unified IP phones to specified phone number patterns. If no transfer pattern is set, the default is that transfers are permitted only to other local IP phones.

    •transfer-pattern—String of digits for permitted call transfers. Wildcards are allowed.

    Note when defining transfers to non local numbers, it is important to note that transfer-pattern digit matching is performed before translation-rule operations. Therefore, you should specify in this command the digits that are actually entered by phone users before they are translated. For more information, see the "Voice Translation Rules and Profiles" section on page 117.

    Step 8exitExample:Router(config-telephony)# exit

    Exits telephony-service configuration mode.

    Configuration EXAMPLE:

    telephony-serviceload 7960-7940 P0030702T023max-ephones 24max-dn 24ip source-address 172.24.34.160 port 2000time-format 24date-format dd-mm-yymax-conferences 12 gain -6moh music-on-hold.auweb admin system name xxx secret xxxdn-webedittime-webedittransfer-system full-consultcreate cnf-files version-stamp 7960 May 11 2006 17:52:56

    dial-peer voice

    Step 9dial-peer voice tag voipExample:Router(config)# dial-peer voice 2 voip

    Enters dial-peer configuration mode.

    Step 10dtmf-relay rtp-nteExample:Router(config-dial-peer)# dtmf-relay rtp-nte

    Forwards DTMF tones by using Real-Time Transport Protocol (RTP) with the Named Telephone Event (NTE) payload type. This enables DTMF relay using the RFC 2833 standard method.

    Step 11dtmf-relay sip-notifyExample:Router(config-dial-peer)# dtmf-relay sip-notify

    Forwards DTMF tones using SIP NOTIFY messages.

    Step 12exitExample:Router(config-dial-peer)# exit

    Exits dial-peer configuration mode.

    Configuration EXAMPLE:

    dial-peer voice 20 voipdestination-pattern 004219[01]Tsession protocol sipv2session target ipv4:172.24.34.169dtmf-relay sip-notifycodec g711ulawno vad

    sip-ua

    Step 13sip-uaExample:Router(config)# sip-ua

    Enters SIP user-agent configuration mode.

    Step 14notify telephone-event max-duration timeExample:Router(config-sip-ua)# notify telephone-event max-duration 2000

    Configures the maximum time interval allowed between two consecutive NOTIFY messages for a single DTMF event.

    •max-duration time—Time interval between consecutive NOTIFY messages for a single DTMF event, in milliseconds. Range is from 500 to 3000. Default is 2000.

    Step 15registrar {dns:host-name | ipv4:ip-address} expires seconds [tcp] [secondary]Example:Router(config-sip-ua)# registrar ipv4:10.8.17.40 expires 3600 secondary

    Registers E.164 numbers on behalf of analog telephone voice ports (FXS) and IP phone virtual voice ports (EFXS) with an external SIP proxy or SIP registrar server.

    •dns:host-name—Domain name server that resolves the name of the dial peer to receive calls.•ipv4:ip-address—IP address of the dial peer to receive calls.•expires seconds—Default registration time, in seconds.•tcp—(Optional) Sets the transport layer protocol to TCP. UDP is the default.•secondary—(Optional) Specifies registration with a secondary SIP proxy or registrar for redundancy purposes.

    Step 16retry register numberExample:Router(config-sip-ua)# retry register 10

    Sets the total number of SIP Register messages that the gateway should send.

    •number—Number of Register message retries. Range is from 1 to 10. Default is 10.

    Step 17timers register timeExample:Router(config-sip-ua)# timers register 500

    Sets how long the SIP user agent (UA) waits before sending Register requests.

    •time—Waiting time, in milliseconds. Range is from 100 to 1000. Default is 500.

    Step 18exitExample:Router(config-sip-ua)# exit

    Exits SIP user-agent configuration mode.

    Configuration EXAMPLE:

    sip-ua!!!voice register globalmode cmesource-address 172.24.34.160 port 5060load 7960-7940 P0S3-07-4-00create profile sync 0052141959334142

    Verifying SIP Trunk Support Features

    Step 1. Use the show running-config command to verify dial-peer, telephony-service, and SIP UA parameter values.

    Call Forwarding over SIP Networks: Example

    The following example enables call forwarding using the H.450.3 standard or SIP 302 response:

    dial-peer voice 100 potsdestination-pattern 9.Tport 1/0/0!dial-peer voice 4000 voipdestination-pattern 4...session protocol sipv2session-target ipv4:1.1.1.1!telephony-servicecall-forward pattern 4...

    Call Transfer over SIP Networks: Example

    The following example specifies transfer with consultation using the H.450.2 standard for all IP phones serviced by the router:!dial-peer voice 100 potsdestination-pattern 9.Tport 1/0/0!dial-peer voice 4000 voipdestination-pattern 4...session protocol sipv2session-target ipv4:1.1.1.1!telephony-servicetransfer-pattern 4...transfer-system full-consult

    DTMF Relay using RFC 2833: Example

    The following example specifies use of the RFC 2833 method for in-band DTMF relay for calls using dial peer 2.

    dial-peer voice 2 voipdtmf-relay rtp-nte

    sip-uanotify telephone-event max-duration 2000

    DTMF Relay using SIP Notify:Example

    The following example specifies use of the SIP notify method for in-band DTMF relay for calls using dial peer 4.

    dial-peer voice 4 voipdtmf-relay sip-notify

    sip-uanotify telephone-event max-duration 2000

    SIP Register Support: Example

    The following example sets up the gateway to register the gateway's E.164 telephone numbers with an external SIP registrar.

    sip-uaregistrar ipv4:10.8.17.40 expires 3600 secondaryretry register 10timers register 500

    Troubleshooting SIP Trunk Support Features

    Step 1 The show sip-ua status command output displays the time interval between consecutive NOTIFY messages for a telephone event. In the following example, the time interval is 2000 ms.

    Router#show sip-ua statusSIP User Agent StatusSIP User Agent for UDP :ENABLEDSIP User Agent for TCP :ENABLEDSIP User Agent bind status(signaling):DISABLEDSIP User Agent bind status(media):DISABLEDSIP early-media for 180 responses with SDP:ENABLEDSIP max-forwards :6SIP DNS SRV version:2 (rfc 2782)NAT Settings for the SIP-UARole in SDP:NONECheck media source packets:DISABLEDMaximum duration for a telephone-event in NOTIFYs:2000 msSIP support for ISDN SUSPEND/RESUME:ENABLEDRedirection (3xx) message handling:ENABLEDSDP application configuration:Version line (v=) requiredOwner line (o=) requiredTimespec line (t=) requiredMedia supported:audio imageNetwork types supported:INAddress types supported: IP4Transport types supported:RTP/AVP udptl

    Step 2 Use the show sip-ua timers command to show the waiting time before Register requests are sent; that is, the value that has been set with the timers register command.

    Step 3 Use the show sip-ua register status command to show the status of local E.164 registrations.

    Step 4 Use the show sip-ua statistics command to show the Register messages that have been sent.Feature History for SIP Trunk Features Cisco Unified CME Version Modification

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    Sangoma Technologies Introduces PBXact UCC, a New Cloud-Based Business Communications Service Adapted to the Needs of SMBs and Small Enterprise | killexams.com real questions and Pass4sure dumps

    By Marketwired .

    Article Rating:

    August 16, 2016 10:00 AM EDT  

    MARKHAM, ONTARIO -- (Marketwired) -- 08/16/16 -- Sangoma Technologies Corporation (TSX VENTURE: STC) is pleased to announce the launch of its new Cloud PBX service, PBXact Unified Cloud Communications (PBXact UCC) specifically designed to meet the communication needs of SMBs and small enterprise.

    "Our customers are constantly looking for integrated solutions that will lower overall communications costs", said Tony Lewis, General Manager USA at Sangoma Technologies. "The ubiquity of the internet, combined with SIP and VoIP protocols, mean high end communication solutions can now be delivered from the cloud and benefit from the software as a service (SaaS) model that have become so prevalent in the tech industry".

    Based on the award-winning on premise PBXact UC systems, the PBXact UCC service is backed by Sangoma's fail safe data centers and SIPStation sip trunking infrastructure. The service is designed to lower costs and to facilitate implementation and features:

    -- Simple online sign up, ordering and management at https://cloud.pbxact.com -- Fixed monthly fees per line including unlimited US/Canada calling plans -- Quick start configuration wizard - set-up extensions, IVR, voicemail in less than 10 minutes -- Number portability - businesses get to keep their phone numbers -- Complete integration with Sangoma's IP Phones, including Zero-touch provisioning, Phone Apps and built in VoIP security -- Advanced Unified Communications with UC Web Panels, Zulu desktop integration and Sangoma's Phone Apps (A set of productivity tools integrated with IP phones)

    "We have been part of the beta testing phase for PBXact UCC" said Joseph Pedalino, Owner of Southeastern Technology Specialist and a long time reselling partner of Sangoma. "It is very easy to set-up and configure and it has now become our first recommendation for our clients. It works flawlessly!"

    Sangoma also offers a generous partner program for companies interested in reselling the PBXact UCC Service.

    For more details about the PBXact UCC service, please visit the product page at http://sangoma.com/products/pbxact-ucc/. PBXact UCC service is available today - sign up at https://cloud.pbxact.com/.

    About Sangoma Technologies

    Sangoma (TSX VENTURES: STC) offers a range of hardware, software and services for voice and data IP communication systems to enterprises, SMBs, Service Providers and OEMs in more than 150 countries. Sangoma's cost effective, quick to deploy, and easy to manage offerings include Hosted and On Premise Unified Communications Solutions with PBXact, FreePBX, SIPStation and FaxStation; Session Border Controllers (SBC); the market-leading Express for Skype for Business; VoIP Gateways; Call Tapping; Call Center Software; and Signaling Gateways. Sangoma also continues to lead the market in VoIP-to-PSTN interface cards. For more information, visit www.sangoma.com.

    Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

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    Crexendo, Inc. (CXDO) | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ¨ No ý Indicate by check mark if the registrant is not required to file repo...


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    Cisco 642-164 Exam (Unified Contact Center Express and Unified IP/IVR (UCCXD) v 1.1) Detailed Information



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