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642-162 - IP Contact Center Express Implementation - Dump Information

Vendor : Cisco
Exam Code : 642-162
Exam Name : IP Contact Center Express Implementation
Questions and Answers : 164 Q & A
Updated On : April 18, 2019
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642-162 Questions and Answers

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642-162 IP Contact Center Express Implementation

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642-162 exam Dumps Source : IP Contact Center Express Implementation

Test Code : 642-162
Test Name : IP Contact Center Express Implementation
Vendor Name : Cisco
Q&A : 164 Real Questions

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Cisco IP Contact Center Express

Cisco application application guide Plus improvements (SASU) Cisco IP Contact core specific version improved - technical support - 1 year sequence | killexams.com Real Questions and Pass4sure dumps

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    DKSH and Cisco radically change the consumer carrier event in Malaysia | killexams.com Real Questions and Pass4sure dumps

    KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the main Market growth functions provider within the country, has carried out Cisco® Unified Contact middle express solutions to raise the consumer provider experiences for their business Unit Healthcare. The solution will streamline contact center administration and approaches for brokers at DKSH enticing with their pharmaceutical, medical equipment and customer fitness purchasers.

    using Cisco Unified Contact middle categorical gives DKSH with superior client journey with comprehensive contact management and sophisticated name routing capabilities. Cisco Unified Contact center categorical additionally includes an embedded reporting solution that presents a comprehensive view of contact center information at a glance.

    handy to installation and use, Cisco Unified Contact center express gives you a tremendously comfy, virtual, and complex client interplay management answer for as much as four hundred brokers. It provides state-of-the-paintings developed-in interactive voice response potential, and proactive client provider for an more suitable client journey with integrated outbound call management capabilities. Multichannel facets encompass dealing with voice, electronic mail, net-chat and social media inquiries. The technology implementation goals to enrich agent productivity and business results with precise-time monitoring of distribution and reporting; expanding client name resolution with access to expert technical assistance via fast messenger and chat functions; and cutting back dropped calls.

    The expertise implementation goals to improve agent productivity and business outcomes with actual-time monitoring of distribution and reporting; first name resolution with the support of chat facets for skilled technical tips; and reducing dropped calls.

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  • Marc Franck, vice chairman enterprise Unit Healthcare, DKSH Malaysia
  • "DKSH is the leading Market growth services issuer in Malaysia and our personnel function a data-based company mannequin and act as route-to-market consultants to provide market perception, advertising and marketing and revenue in addition to actual distribution supported via a leading-side IT platform. it is our dedication to shoppers and purchasers to make use of technology to increase operational efficiency and effectiveness to be able to assist them develop their business. With Cisco Unified Contact middle specific, we purpose to customise consumer carrier event to convey greater productiveness and a wider aggressive area for us in Malaysia."

  • Irving Tan, vice president for Cisco in ASEAN
  • "DKSH is leading the manner available in the market enlargement features business in Malaysia by connecting the unconnected – the place technology is leveraged to boost operational effectivity, decrease guide expenses, and improve availability chance management. this is above all important in a market like Malaysia, where skills-laborers are the spine of consumer help, as the country transforms right into a linked logistics hub."

    About DKSH

    DKSH is the main Market growth features issuer with a focus on Asia. as the time period "Market enlargement functions" suggests, DKSH helps different groups and brands to develop their business in new or latest markets.

    Publicly listed on the SIX Swiss exchange on account that March 2012, DKSH is a worldwide enterprise headquartered in Zurich. With 680 company places in 35 nations – 660 of them in Asia – and 26,300 really expert body of workers, DKSH generated web revenue of CHF 8.eight billion in 2012.

    DKSH business Unit Healthcare is the leading Market enlargement functions provider for healthcare businesses in search of to grow their business in Asia. custom-made offerings contain registration and market entry reports in addition to importation, customs clearance, advertising and sales to physical distribution, invoicing and cash assortment. products available via DKSH Healthcare consist of moral pharmaceuticals, purchaser fitness, over-the-counter (OTC), as well as clinical gadgets.

    With one hundred fifty company locations in 13 nations and around 9,000 really expert staff, enterprise Unit Healthcare serves over one hundred sixty,000 shoppers and generated web revenue of round CHF three.7 billion in 2012.

    About DKSH Malaysia

    DKSH Malaysia is an operation inside the DKSH neighborhood, offering DKSH's consumers and consumers a finished network of sales, advertising, logistics, and distribution functions, in addition to neatly-centered deep native relationships built due to the fact that its institution in 1923 in Malaysia. It is likely one of the oldest and largest Market enlargement functions suppliers within the nation, serving one hundred thirty brand homeowners, 13,000 consumers and employing a workforce of over 3,000 really expert group of workers.

    About Cisco

    Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps groups trap the opportunities of tomorrow by proving that remarkable issues can ensue should you connect the up to now unconnected. For ongoing news, please go to http://thenetwork.cisco.com. Cisco products are supplied in Malaysia via the channel companions of Cisco methods overseas B.V. and Cisco foreign limited, each being a unconditionally owned subsidiary of Cisco systems, Inc.

    ###

    Cisco and the Cisco brand are logos or registered logos of Cisco and/or its affiliates within the U.S. and other nations. a listing of Cisco's trademarks can be discovered at www.cisco.com/go/trademarks. Third-birthday party trademarks mentioned are the property of their respective house owners. using the note accomplice doesn't indicate a partnership relationship between Cisco and another enterprise.

     

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    No result found, try new keyword!Evolve IP is acquiring a startup that uses artificial intelligence ... research firm Gartner pointed out as one of its weaknesses on its Magic Quadrant for Contact Center as a Service offerings last ...

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    Just a few days before the implementation of President Trump’s ban on transgender troops, a clarification from the Navy on the dress code of sailors could be perceived as a consolation prize, but it might feel like a slap in the face.

    In a recently released administrative message, Navy officials said that sailors were free to “live socially” in their preferred gender while not on duty. They do, however, still need to conform to the standards associated with their biological gender while in uniform.

    The clarification comes nearly a month after a memo signed by Deputy Defense Secretary David Norquist introduced the current version of the Trump ban: Individuals have to serve in their birth gender, and transgender personnel are banned from transitioning to their self-identified gender.

    It is unclear how the announcement of the Navy’s “don’t ask just dress” policy will improve the lives of transgender individuals who are currently serving, or who want to serve in the Navy.

    Bree Fram, communications director at the LGBTQ military advocacy group SPART*A, saw the move as a positive step. Speaking to NBC News, Fram said that the organization is “thrilled," and that the Navy is giving sailors the liberty to be who they are. “The Navy is taking care of its transgender service members by giving them the option to dress and express themselves as they choose.”

    But with the ban, which goes in effect Friday, transgender individuals who haven’t been “grandfathered in” are effectively barred from serving, even with the Pentagon’s continual refusal to call it a ban.

    When speaking to the Daily News about the ban, Chase Strangio, a staff attorney with the ACLU’s LGBT & HIV Project said the Trump administration is "essentially saying that, in court and publicly, that ‘oh, it’s not a ban because as long as [transgender people] have never had any medical treatment, as long as they’ve never taken a step to transition, [they] can serve as long as they do so in their assigned sex.’” he said. However, “that literally defines a trans person.”

    The new guidelines will, technically, let sailors live as who they are — just as long as they do it during selected hours. The Navy announcement reminds sailors that “there is no policy that prohibits the ability of a service member to express themselves off-duty in their preferred gender,” officials wrote. "Appropriate civilian attire, as outlined in the uniform regulations, will not be determined based on gender.”

    In practice, it asks people to act as if they were of a different gender, simply by putting on an uniform.

    “Gender is a fundamental aspect of a person’s identity,” Shannon Minter, the director of the National Center for Lesbian Rights Legal Director told NBC News. “It cannot be turned on and off like a switch, and the very notion of requiring a non-transgender person to do so would be immediately recognized as cruel and unworkable. It is equally cruel and unworkable for transgender people.”



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