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642-162 - IP Contact Center Express Implementation - Dump Information

Vendor : Cisco
Exam Code : 642-162
Exam Name : IP Contact Center Express Implementation
Questions and Answers : 164 Q & A
Updated On : December 14, 2018
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642-162 Questions and Answers

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642-162 IP Contact Center Express Implementation

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642-162 exam Dumps Source : IP Contact Center Express Implementation

Test Code : 642-162
Test Name : IP Contact Center Express Implementation
Vendor Name : Cisco
Q&A : 164 Real Questions

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Cisco WebEx assembly middle | killexams.com Real Questions and Pass4sure dumps

We evaluate products independently, however we might also earn affiliate commissions from purchasing hyperlinks on this page. phrases of use.

Cisco definitely offers several distinct collaboration options, though its WebEx meetings offering, which begins at $19 per thirty days, is doubtless essentially the most extensively applicable and most reliable-appropriate for small to midsize business (SMB) clients. that you may bundle quite a few services collectively based on your needs, including practicing and support centers and webinars. Like StartMeeting, Cisco WebEx meetings presents a constrained free plan and a free trial of its paid elements. The provider is effortless to use and contains some features you won't find in other video conferencing features, together with the capability to have the meeting call you in preference to you dialing in. Cisco WebEx conferences doesn't present dial-in conference calls (handiest net calls) however which you could join it with the carrier of your option. it's on the expensive aspect however Cisco has dropped the price considerably over the past yr, which might make it pleasing to finances-aware consumers. still, if you want integrated dial-in numbers and video calls, then ClickMeeting, our Editors' option, is worth a glance. Plus, if you're hunting for video conferencing as part of a larger company-type Voice-over-IP (VoIP) service, then seem to our other Editors' choice winner RingCentral office (for enterprise).

WebEx programs

Paid plans encompass top rate 8 ($19 monthly for up to eight attendees), premium 25 ($29 monthly for up to 25 attendees), top class 200 ($39 monthly for as much as 200 attendees), and enterprise for which you will should contact Cisco to get genuine pricing however so that they can permit up to 1,000 attendees per meeting. All paid plans consist of video conferencing with as much as seven video feeds, software and display sharing, assembly recording (audio, video, and content), free cell apps, and the capacity to share the presenter role. CallMe plans are additionally obtainable in which the conference calls you, but you need to pay a month-to-month fee starting at $45 for 500 minutes, with a 9-cents-per-minute charge for overages.

WebEx conferences Free can also be used through up to a few individuals, and it also comprises a 14-day free trial of the premium 25 plan. With the free plan, you get one host license, voice-over-IP (VoIP) audio connection (no dial-in numbers), computing device and document sharing, a whiteboard feature, typical-high-quality video, and 250 megabytes (MB) of cloud storage. Signing up for the trial americayou to 25 attendees, HD video, and provides dial-in numbers.

Helpfully, every time you log in, a message at the proper of your dashboard tells you when your free trial ends. however, when you consider that you do not have to deliver a bank card, you don't have to fret about being instantly charged.

Getting all started With WebEx

signal-up is as effortless as filling to your contact advice, creating a password, and opting in or out of e mail notifications from Cisco WebEx conferences. then you activate your account by means of e-mail, at which element you could add an image and different particulars to your profile, or pass this if you wish. Then, you could download a short beginning ebook or view how-to video clips earlier than you dive in.

Cisco WebEx meetings' person interface (UI) has a modern seem compared to other services corresponding to StartMeeting and InterCall. The domestic web page has a startup look, with a large "hero" photograph up desirable and a long page that you simply scroll all the way down to see details of the features provided. that you may host or be a part of meetings effectively appropriate from the home page, which is pleasant, considering the fact that some functions require you to log in from a customized URL.

establishing a gathering

out of your dashboard, that you may choose from Meet Now, agenda, or be part of by quantity. On the correct-hand panel, you are going to see upcoming meetings (if any) and currently viewed info. in case you choose to schedule a gathering, then that you could set time, date, and length; add invitees, include an agenda, upload information, set a meeting password, choose audio connection, and tick a field to instantly record the meeting.

For the audio connection, that you could use WebEx audio (VoIP), yet another teleconference carrier, or none. As i mentioned, Cisco WebEx meetings would not present its personal dial-in conferencing. in case you want to use a different teleconference carrier, you input the dial-in number, moderator, and participant codes, and any notes you'll want to consist of; all of those will then be displayed for your invitation.

When the delivery time comes, you are going to need to download a Cisco WebEx meetings extension or run a brief app to join the meeting. The extension installs right now however I ran into some main issue right here, which also passed off after I downloaded the be part of.me module in trying out. I even have a high-decision (three,200-by-1,800) monitor and it does not play neatly with all computing device apps. So the Cisco WebEx conferences and be a part of.me modules showed impossibly tiny text that may simplest be enlarged with the aid of altering the resolution of my computer monitor to 1,600 by 900 pixels (which, of course, messed up the seem of my other desktop apps).

From right here, which you can opt for whether to dial in or use VoIP, share your monitor, invite or remind attendees, listing, and turn the camera on or off. which you can add contacts through importing them from Micrsoft Outlook or from a file, or by means of including them manually.

if you are a Cisco WebEx conferences member and also you're invited to a meeting, that you could click on the join button on the home web page and fill on your name, e mail, and assembly quantity. otherwise, click the hyperlink from your meeting and be a part of as a guest by using providing your display identify and electronic mail tackle.

The meeting event

Hosts can list the assembly (both audio and on-monitor aspects), mute and unmute attendees, and conclusion the assembly. All contributors can use the chat characteristic. during the meeting, hosts can share their computing device, a particular app, or info from their desktop, together with video. A module at the excellent of the host's display suggests no matter if sharing is switched on or no longer, so that you don't go away that function on after the meeting. which you could also share a virtual whiteboard for sketches and notes. All sharing points may also be used at the same time as with video chat, which is helpful and never available on some features.

When video conferencing, that you could have as much as seven video feeds at a time. The host can lock and free up the center of attention on a participant any time throughout the meeting; this manner, all attendees can see who's talking. Hosts can additionally offer protection to meetings with a password.

There are mobile apps for Android, BlackBerry 10, Apple iOS, and windows telephone eight, together with the Apple Watch and Android wearables. The latter will let you be a part of or host Cisco WebEx meetings out of your smartphone or sensible watch. which you can additionally down load plug-ins to agenda meetings correct from your Microsoft Outlook account. The WebEx general Toolkit lets you create multimedia slideshows in your conferences, together with Flash animations.

Getting help

if you run into concerns, then searchable assist documentation is purchasable from the meeting house. that you would be able to additionally down load user publications, watch how-to video clips, and entry a data base and FAQ. aid can be contacted by way of cell, through comments sent by means of web kind, otherwise you can publish a help case (ticket). mobile help is obtainable 24 hours a day, seven days per week, however best for paid plans.

To make Cisco WebEx conferences more obtainable to business users who habits meetings in colossal convention rooms, Cisco currently unveiled Cisco Spark Board. This 55- and 70-inch instant presentation device permits you to share your screen from Macs, PCs, and cellular contraptions in a bigger layout in order that bigger audiences can view content material extra comfortably. just like the Microsoft floor Hub and the Google Jamboard, the Cisco Spark Board facets an interactive whiteboard that lets clients conduct brainstorm and design-focused meetings.

if your company is interested in this form of neighborhood collaboration, then you definately'll want to pass Cisco WebEx conferences and simply get a Cisco Spark meetings account. Like Cisco WebEx meetings, Cisco Spark conferences permits you to behavior faraway video calls, however the app can connect with the Cisco Spark Board, supplying you with the power to write on the whiteboard, time table meetings on the Spark Board—all out of your smartphone. The Cisco Spark Board is not meant for customer use; the 55-inch version expenses $4,990 and the 70-inch edition expenses $9,990. each require an further $199 monthly Cisco Spark subscription. despite the fact, anybody can use Cisco Spark Free for three-person video calls and up to five gigabytes (GB) of file sharing.

WebEx Is a pretty good Conferencing solution

when you are hunting for a reveal-sharing and video conferencing carrier to head together with your present dial-in convention carrier, then Cisco WebEx meetings is a sensible choice. It presents the entire facets you want for first-class net conferencing, including VoIP calling, however you ought to deliver a dial-in quantity in case you are looking to use landlines. The Cisco WebEx meetings UI is effortless to use, however the service is on the expensive facet. for this reason, or not it's price taking knowledge of the free trial to see if it really works for you. For a less high priced service with convention calling, try ClickMeeting, our Editors' choice.

Cisco WebEx meetings

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base line: Video conferencing service Cisco WebEx conferences presents a generous free plan and or not it's dropped its fee significantly in the past year. besides the fact that children, it's acquired some characteristic barriers you're going to deserve to verify cautiously earlier than committing.


Cisco pronounces settlement to acquire BroadSoft, a leader in Cloud Calling and phone center solutions | killexams.com Real Questions and Pass4sure dumps

enhances Cisco's dedication to offering subsequent-technology Collaboration Experiences to employees across every Room, Desk, Pocket and software, On Premises or in the Cloud

SAN JOSE, CA and GAITHERSBURG, MD--(Marketwired - Oct 23, 2017) - Cisco (NASDAQ: CSCO) and BroadSoft (NASDAQ: BSFT) today introduced a definitive settlement for Cisco to purchase publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the settlement, Cisco can pay $55 per share, in money, in exchange for every share of BroadSoft, or an aggregate buy expense of about $1.9 billion internet of cash, assuming totally diluted shares together with conversion of debt. The acquisition has been accredited by means of the board of administrators of each enterprise.

"together, Cisco and BroadSoft will deliver a strong suite of collaboration capabilities across each market segment," mentioned Rowan Trollope, senior vp and widely wide-spread manager of Cisco's applications enterprise community. "We agree with that our combined presents, from Cisco's collaboration know-how for organizations to BroadSoft's suite for small and medium organizations delivered via carrier providers will supply shoppers more option and adaptability."

"we are excited about this transaction, which represents the culmination of a robust method undertaken through BroadSoft's Board of administrators to maximise shareholder value," talked about Michael Tessler, president and CEO, BroadSoft. "As groups continue to stream toward the cloud in quest of simplicity and velocity, becoming a member of Cisco will allow us to bring best-in-class collaboration tools and services. BroadSoft's hosted offerings, offered in the course of the service suppliers and aimed toward small and medium businesses, are particularly complementary to Cisco's on-premises and commercial enterprise-centric HCS choices. collectively, we will inspire teams to create, collaborate and function in methods by no means before imagined."

more and more businesses expect utterly featured voice and get in touch with center solutions with the potential to deploy them on-premises or in the cloud. by using combining BroadSoft's open interface and requirements-primarily based cloud voice and call middle options delivered by means of service company partners, with Cisco's main meetings, hardware and functions portfolio, the mixed company will present highest quality-of-breed solutions for groups of all sizes and convey a full suite of collaboration capabilities to power the future of work.

The acquisition of BroadSoft reinforces Cisco's commitment to Unified Communications and enhances its capability to handle the hundreds of thousands of ageing TDM lines poised to transition to IP expertise and cloud native solutions over the coming years. 

"Cisco these days marked a big milestone with our 2 hundredth acquisition. Acquisitions continue to be a core part of our innovation strategy and over the last two years have helped Cisco accelerate or enter areas reminiscent of IoT, utility intelligence, AI, hyperconvergence and SD-WAN," referred to Rob Salvagno, vp of Cisco company building. "With the addition of BroadSoft, we expect to speed up the tempo of innovation across our whole collaboration portfolio."

The acquisition is anticipated to shut during the first quarter of calendar 12 months 2018, field to time-honored closing conditions and regulatory review. in advance of the shut, Cisco and BroadSoft will proceed to function as separate groups. Upon completion of the transaction, BroadSoft employees will be part of Cisco's Unified Communications expertise community led via vice chairman and commonplace manager Tom Puorro, beneath the purposes neighborhood led via Trollope.

For extra advice about Cisco's intent to acquire BroadSoft read the weblog from Rob Salvagno.

Investor and Media name Cisco vice president of company building Rob Salvagno will be part of Cisco Senior vice president and customary manager, functions group, Rowan Trollope, and BroadSoft CEO Michael Tessler, to host a joint investor, media and trade analyst call on October 23 at 6:00 AM PT/9:00 AM ET to discuss the proposed transaction. To view the webcast https://investor.cisco.com. Toll free dial in: 888-769-9722; or toll: 1-517-308-9258; Passcode: 6823261. conference name replay may be obtainable approximately one hour after the conclusion of the event on October 23, 2017 to November 6, 2017 at toll free: 800-677-5855 or toll: 203-369-3660.The replay additionally will even be purchasable by means of webcast on the Cisco Investor relations web site at http://investor.cisco.com, no password required.

About BroadSoft

BroadSoft is the know-how innovator in cloud PBX, unified communications, team collaboration, and make contact with center options for corporations and repair providers across eighty nations. we're a market leader for cloud unified communications with an open, cell and secure platform trusted by using 25 of the world's true 30 carrier suppliers by using earnings. Our BroadSoft business utility suite empowers clients and teams to share ideas and work effectively to obtain breakthrough efficiency. For additional information, talk over with www.BroadSoft.com.

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642-162 IP Contact Center Express Implementation

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642-162 exam Dumps Source : IP Contact Center Express Implementation

Test Code : 642-162
Test Name : IP Contact Center Express Implementation
Vendor Name : Cisco
Q&A : 164 Real Questions

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IP Contact Center Express Implementation

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Cisco IP Contact Center Express Specialist (CPCC) | killexams.com real questions and Pass4sure dumps

Related Resources: Books   

This vendor-specific Certification is Offered By:Cisco SystemsSan Jose, CA USAPhone: 800-553-6387Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Skill Level: Foundation                          Status: Active

Low Cost: $200 (shortest track)               

Summary:For individuals who plan, design, implement, and operate the Cisco Unified Contact Center Express (Formerly the Cisco IPCC Express Edition).

Initial Requirements:You must pass the Unified Communications Contact Center Express Implementation exam ($200). The exam has a 75 minute time limit and consists of 55-65 questions. Training is available but not required.

Continuing Requirements:Certification is valid for two years. To recertify, you must re-take and pass all exams for this certification. Please note: this includes ALL exams whether refreshed or not. Alternatively, you can pass a current CCIE or CCDE written exam.Achieving or recertifying CCDE or any CCIE automatically extends your active Specialist certification(s) up to the point of expiration of the last certification achieved.

See all Cisco Certifications

Vendor's page for this certification


Three steps to IP call center implementation | killexams.com real questions and Pass4sure dumps

Laurent Philonenko, vice president and general manager, customer contact business unit, Cisco System

Voice over Internet Protocol (VoIP), or more specifically IP-based telephony, is quickly becoming the technology of choice in contact centers as companies replace their aging time-division multiplexing (TDM)-based systems with IP-based systems.

This makes perfect sense. IP-based technology allows organizations to easily route multiple-channel interactions (voice, e-mail and Web) across multiple locations, so employees can handle calls more efficiently, problems can be resolved quicker, and customers can have a better overall experience. The customer experience, in fact, is entirely consistent regardless of how initial contact was made (Web, phone, self-service, etc.).

Moreover, IP-based systems are considered far less expensive and much more flexible than TDM-based systems throughout the lifecycle of the contact center, from implementation and operation to support and maintenance. They also provide more consistency in communication, in general, from the viewpoint of administrators and users.

In this environment, your organization may be wondering how to go about implementing its own IP-based contact center, whether as a new deployment or as a replacement for a TDM system. Dividing the process into three major steps: business planning, implementation planning, and deployment/support is a good approach.

Business planning

A comprehensive business plan is absolutely critical when deploying an IP-based contact center. In fact, it may be the single most important step in the deployment process.

Unfortunately, many companies start IT projects without clearly linking their technology initiatives with concrete business outcomes. That's a huge mistake. Organizations must take the time to create a detailed business case for a contact center. They must specify what they wish to accomplish and how their contact center will help them achieve their goals.

Naturally, the contents of the business plan vary from organization to organization. Some considerations for your company include:

  • The industry you're in, which helps determine the contact center features you'll need
  • If your contact center will be volume-oriented or value-oriented
  • If your contact center will be used primarily for internal or external customers
  • If you expect to use your contact center only for customer support or also to help generate additional sales and revenue
  • If you'll provide service through diverse media (voice, e-mail, Web).
  • With a business plan in hand, you can link your goals to the features of your system. TDM-based users are often surprised by the rich functionality of IP-based contact centers. Being inherently distributed, a versatile IP-based system lets a single IP contact center manage all sites, delivering greater call center security, scalability and adaptability to different business processes. A TDM deployment requires separate administration of each site, imposing a greater financial and personnel burden.

    With IP, more information is available to agents, allowing them to better resolve issues and even use the call to sell new products and services. Moreover, the customer experience is consistent, whether initial contact is made through agents, through self-service, or through the Web. With IP-based contact centers, organizations have a wide range of reporting and measuring options, another important consideration during the planning process.

    Implementation planning

    Once the business plan is complete, a company can focus on its implementation plan. This step details the best way to build out the contact center so that objectives are met in terms of functionality, cost, and features.

    Considerations include:

  • What's the best design for the network?
  • How will it interface with other network components, such as voice mail or an existing customer relationship management (CRM) system?
  • Will the system be centralized in one location or decentralized across many sites?
  • Will customer service include a Web-based component, or only voice?
  • How will the system be managed?
  • How will you account for additional users, locations, or features in the future?
  • As in the previous stage, you must consider your organization's reporting requirements. An IP-based contact center can generate a wealth of data—far more than a TDM system—that can be of tremendous value, allowing your company to measure your customers' concerns, preferences and plans. These requirements, though, must be taken into consideration when designing and configuring the system. The types of data you wish to capture and how you want it represented must be thoroughly considered before implementation.

    Deployment and support

    If a contact center is well planned, deployment and ongoing support should proceed smoothly. For many companies, this step initially requires deciding whether to outsource these functions or keep them in house. The answer depends on several key factors, including:

  • How large and complex is the deployment?
  • Do you have onsite staff with the appropriate knowledge?
  • Can the current staff cover the deployment, or is additional support warranted?
  • Most organizations choose to outsource implementation to a deployment partner. These companies are often subject to stringent certification processes and have deep expertise in the solutions of their vendors. They usually can deploy an IP-based contact center quickly and affordably. Some vendors greatly facilitate deployments by offering a preconfigured contact center system that includes the solution's most popular features. This makes implementation simple indeed, whether completed in house or outsourced. In addition to implementation, some companies outsource their system maintenance and support as well.

    When outsourcing, companies should get their partners involved very early in the process. Deployment partners can play a valuable role in helping clients define their requirements, build a business case and match their business goals to their contact center solution. Naturally, they're also important participants in planning for the implementation.

    IP-based contact centers can take customer care to a new level, particularly for organizations that formerly relied on TDM. IP technology also allows contact centers to operate efficiently, affordably and transparently across many locations. Nonetheless, it's important to remember that, like most IT projects, the greatest benefits accrue to those who thoughtfully prepare. Organizations benefit most when they engage in detailed business planning, thorough implementation planning, and knowledgeable deployment and support.

    About the authorLaurent Philonenko is vice president and general manager of the customer contact business unit (CCBU), which provides contact center and interactive voice applications to enterprises and service providers. In this capacity he oversees product and market development, and is closely involved in the business with Cisco sales force and partners. Prior to joining Cisco, Laurent was President and CEO of Genesys Telecommunications, a leading provider of contact center solutions, where he previously held the roles of CTO and COO.


    IP Infusion Releases IPI DC-BOX, a Ready-to-Deploy Data Center in a Bundle | killexams.com real questions and Pass4sure dumps

    IP Infusion, a leading provider of intelligent network software for telecom and data communications services, announced that the company is releasing IPI DC-BOX, a ready-to-deploy data center in a bundle, making it easier to build a data center Point of Delivery (POD) with software, open networking switches and configurations or to build their own configuration from individual switches loaded with software.

    IPI DC-BOX, a pre-validated solution, gives data center operators the benefits of faster deployment and improved time-to-market in an easy-to-order bundle which includes the required software, hardware support and cables. The IPI DC-BOX bundle includes two leaf switches (AS5812-54X) and two spine switches (AS7712-32X) from Edgecore Networks running OcNOS™ network operating system from IP Infusion. With this pre-validated bundle, data center operators are now able to deploy an Internet Exchange solution or CLOS Fabric for faster cloud data center roll-outs.

    IPI DC-BOX supports common data center architectures such as Leaf Spine architecture, CLOS Fabric, Multi-access Edge Computing (MEC), and Multi-tenant cloud data centers. As an example, The London Internet Exchange (LINX) uses the combination of OcNOS and Edgecore switches in their LINX LON2 network, the world’s first disaggregated network using EVPN technology and an extended data center leaf-spine architecture spread over 10 locations.

    The pre-configured IPI DC-BOX bundle is installed with the carrier-grade OcNOS network operating system on white box switches to give data center operators the benefits of disaggregated networking. The DC solution supports key features such as L3 fabric, controllerless management using EVPN, network segmentation and virtualization using VXLAN, multihoming for redundancy, BFD for faster convergence, ACL/QoS policies for fine grained control, support for sFlow and management automation.

    “IPI DC-BOX accelerates the move to next generation data center architectures with open networking switches and delivers carrier-grade performance,” said Atsushi Ogata, President and CEO of IP Infusion. “With the DC-BOX bundle, IPI serves as a single point of contact for our customers seeking to leverage the benefits of disaggregated networks with the goal of making the ordering and support process simpler.”

    IP Infusion’s hardware and technology partners who support IPI DC-BOX include:

    “We conducted very thorough research on the various disaggregated options, addressed the challenges and validated this solution for use by others in the industry who are considering the implementation of a disaggregated model. LINX deployed OcNOS on open network switches from Edgecore Networks based on Broadcom Tomahawk and Trident II+ silicon to build the disaggregated model for our LON2 network. This solution is delivering reduced total cost of ownership and greater levels of service quality to our members.” – Richard Petrie, Chief Technology Officer of The London Internet Exchange (LINX).

    “Edgecore industry-leading open network switches, along with IP Infusion’s robust, high function OcNOS network operating system makes the IPI DC-BOX a convenient package to build modern data centers. Open network architectures allow data center operators to build capacity to meet demand, using standard components that can scale and at a lower cost than traditional designs. Data center operators will now be delivering more services, at lower costs, with the flexibility and performance of an open network architecture at 100G.” – George Tchaparian, CEO, Edgecore Networks.

    “We are pleased to work with IPI to support OcNOS carrier grade network operating system on Broadcom's switching silicon. OcNOS' rich feature set including VxLAN and BGP EVPN combined with Broadcom's market-leading switches is a powerful combination for modern cloud data center use cases.”– Eli Karpilovski, Director, Product Management and Marketing - Switch Software, Switch Products, Broadcom.

    About IP Infusion

    IP Infusion, the leader in disaggregated networking solutions, delivers enterprise and carrier-grade software solutions allowing network operators to reduce network costs, increase flexibility, and to deploy new features and services quickly. IP Infusion’s OcNOS, the industry’s first enterprise and carrier-grade network operating system for Open Compute hardware, allows for easier implementation of large-scale IT networks, and offers customers white box solutions to deploy more quickly. VirNOS, an NFV-based software platform, provides carriers and enterprises with a cost-effective network OS approach to implement and manage their networking services. With the OcNOS and VirNOS network operating systems, both powered by ZebOS, IP Infusion offers network operators, carriers, and enterprises with the physical and virtual software solutions they need to achieve the disaggregated networking model.Over 300 customers worldwide, including major networking equipment manufacturers, use IP Infusion’s respected ZebOS platform to build networks to address the evolving needs of cloud, carrier and mobile networking. IP Infusion is headquartered in Santa Clara, Calif., and is a wholly owned and independently operated subsidiary of ACCESS CO., LTD. Additional information can be found at http://www.ipinfusion.com.

    IP Infusion, ZebOS, VirNOS and OcNOS are trademarks or registered trademarks of IP Infusion. ACCESS is registered trademarks or trademarks of ACCESS CO., LTD. in the United States, Japan and/or other countries. Northforge Innovations is a registered trademark of Northforge Innovations, Inc. All other trademarks, service marks, registered trademarks, or registered service marks mentioned are the property of their respective owners.

    View source version on businesswire.com: https://www.businesswire.com/news/home/20181108005059/en/

    SOURCE: IP Infusion"> <Property FormalName="PrimaryTwitterHandle" Value="@ipinfusion

    Herrick MediaUrsula Herrick, 408-202-0865ursula@herrickmedia.com

    Copyright Business Wire 2018



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    Zend [6 Certification Exam(s) ]





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