|Exam Name||:||Implementing Cisco Unified Messaging|
|Questions and Answers||:||274 Q & A|
|Updated On||:||April 24, 2019|
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Cisco at 12am March sixth will launch their new Unified Communications gadget (www.cisco.com/go/unified) aimed at streamlining business strategies, and helping to drive productiveness. Unified Communications (UC) will characteristic new presence, desktop equipment, cellular integration and community intelligence to improve enterprise agility and customer interaction, but simply as importantly as i'll point out later, Cisco is absolutely embracing the SIP typical on their computing device phones. I interviewed Cisco closing week and they informed me that i used to be the primary journalist or analyst to have a "first appear" at this principal announcement.
Cisco IP mobilephone & the brand new IP Communicator softclient
in all probability I misinterpret the tone of the Cisco representatives all through my name, but they firstly perceived to downplay the value of Cisco's embracing of SIP in desire of specializing in the complete Unified Communications platform. however individually, Cisco embracing SIP is just as massive news as their Unified Communications gadget, however extra on that later.
just about, Cisco methods, unveiled the Cisco Unified Communications gadget, which is a brand new suite of voice, information and video items and applications specifically designed to help corporations of all sizes to speak greater without problems. Cisco Unified Communications replaces AVVID and IP Communications. The system will allow clients to integrate their communications system with their IT infrastructure, streamlining business techniques for the way beneficial organizations need to work today.
based on the Cisco provider-Oriented community architecture (SONA) announced in December 2005, the Cisco Unified Communications gadget is an open and extensible platform for true-time communications based on presence, mobility and the clever tips community. It makes use of the IT facts network as the service birth platform helping workers to attain the correct aid the first time by means of supplying presence and alternative assistance to a company's personnel.
but we're no longer performed - Cisco is additionally launching an enormous revision of CallManager, specifically CallManager 5.0, a core piece of their VoIP platform. As a part of this primary edition unlock, Cisco now could be supporting SIP on CallManager which in impact will enable 3rd party SIP phones to talk with CallManager. here's a big deal since in the past you had been compelled to buy Cisco mobilephone operating the thin protocol. Now you've got a choice of IP telephones. Cisco believes that their phones with tight integration with applications and strong elements will proceed to aid them maintain their market main position.
Vicky McGovern Director of advertising IP Communications neighborhood said, "We consider that this changes every thing. here's our new mantra, 'this alterations every little thing' introducing Cisco's Unified Communications. And we basically agree with that this changes everything for three primary constituencies."
side observe: "This alterations every thing" became really a quote used through Jeff Bezos given to the Wall highway Journal after viewing a hush-hush preview for “Ginger,” an unbelievably-hyped launch for what became out to gyroscopic scooters called the Segway. bet Mr. Bezos should still have trademarked/patented the time period and then "pulled an NTP" and extorted Cisco for $612.5 million to make use of the phrase. :)
Vicky continued, "This adjustments every little thing first and best for our conclusion-person shoppers. We accept as true with this alterations everything as a result of we accept as true with there is a key enterprise necessary that company determination makers are not addressing of their environments today. and that is that communications is fully important to company techniques and communications has been looked at as a "silo utility" deployed out of necessity versus being views as a key business asset. loads of the research that Cisco has executed facets to the incontrovertible fact that there is an incredible have an effect on to business techniques because of the inability of advantageous communications. Unified communications can aid in producing that effectiveness and putting off the bottlenecks and enabling agencies to develop."
Vicky defined the 2d constituencies will change everything for his or her partners because of a plethora of new companion tools. "we will work with our partners to articulate 'this adjustments every little thing' message to the key company determination maker. Cisco is ordinary for being in with the technical choice maker and speaking their language. Now you're going to look us handle the company decision maker with equipment so as to allow them to speak that language to speak to the enterprise decision maker. we are able to offer earnings tools, configuration equipment, and pricing fashions and packaging models and guide features that they could augment their equipment bag with - so an entire new method of Cisco working with our channel partners convey this to market."
The third trade is for Cisco themselves. They defined that they are repositioning their total IP Communications (IPC) portfolio, moving it past IPC into the unified communications realm. once again, Cisco should be reaching out to a brand new viewers - the enterprise determination maker and even the voice decision maker - to help them be mindful how these new trends in applied sciences can assist them remedy business considerations they may additionally now not even be aware of they have. Cisco mentioned, "we are embarking on a new period - broadening our picture from “the chief in switching & routing” to one which allows for and embraces all types of verbal exchange".
Unified Communications equipment structure
"The Cisco Unified Communications device is the primary real 2d-era web Protocol (IP) Communications device featuring now not simply cellphone capabilities, but fairly a prosperous communications environment that seamlessly integrates voice, video and facts collaboration in a single system," said Charles Giancarlo, chief building officer, Cisco techniques, Inc.
The Cisco Unified Communications device is in response to Cisco's IP Communications portfolio together with Cisco CallManager, Cisco solidarity, Cisco MeetingPlace and Cisco IP Contact core and now includes extra ingenious products, functions, features and capabilities. New to the Cisco Unified Communications system are Cisco Unified own Communicator, Cisco Unified Presence Server and consumer interplay Analyzer. current valued clientele might be able to improve their existing techniques to take abilities of the brand new capabilities."Miercom has exercised and reviewed key add-ons of the whole Cisco Unified Communications device and after seeing it in action, we accept as true with that Cisco has leapfrogged their competitors in a number of areas," observed Ed Mier, principal, Miercom. "Cisco's native implementation of SIP, which is interoperable with Skinny call control Protocol (SCCP) helps provide shoppers funding coverage for his or her system in order that it can adapt as right away as the usual does."
Barry O'Sullivan vice president and established supervisor of Cisco's IP Communications company Unit advised me, "Our strategy is to position as much intelligence onto the network to permit purposes whether our purposes or others applications to take competencies of that intelligence. So call processing intelligence, presence intelligence, and wealthy-media functions. Our approach is to be open and extensible. In other words, we now have embraced SIP and built in natively into our platform and we will make these capabilities purchasable to 3rd celebration functions and telephones as well as our personal functions and phones".
When asked, "Any plans to federate", Barry answered, "yes we've implemented SIP and straightforward into our Presence Server and we will make that purchasable to anyone that wants to federate with us."
Barry defined, "constructing native SIP aid for Cisco Unified CallManager, Unified CallManager express and Unified SRST we suppose is a key differentiator for us. as a result of we developed our equipment from the floor as much as be an IP equipment we will do that. CallManager supports SIP natively, and SRST and CallManager express aid SIP natively in IOS - those are pieces of software that run beneath IOS." He persisted, "Our rivals then again typically have a separate equipment that helps SIP and proxy throughout to their usual PBX." He defined that this makes it problematic for consumers to manipulate two systems and provisioning users across two systems devoid of feature transparency throughout both methods the place because the Cisco system does function transparency.
prior to now Cisco CallManager has best been available on an "open server" working windows. With this launch, Cisco is saying is that they're going to now offer purchasers an equipment, based on the Linux operating gadget. this is an additional big piece of news. CallManager on Linux? Wow! I still remember installation CallManager 1.0 many eons ago in TMC Labs. I overlook now if I put in it on windows NT 4.0 or windows 2000. in spite of everything, IT departments that had been hesitant to run CallManager on home windows, or are Linux stores, will be excited to hear this news.
a further new product as part of this launch is Cisco Unified very own Communicator, a application customer which is a single portal into your entire communications functions handling voice, video, IM, unified messaging, and collaboration. Barry, "Unified personal Communicator gives you a single unified interface to all of those. it be your one utility communications device for your computer so that you can see your voicemails, that you would be able to enter into a collaboration session, and our vision is that you may be able to drag-and-drop your shows into very own Communicator, drag-and-drop video to share video, and so on. It can be the most seen element at the user computer." Cisco additionally outlined they're working intently with Microsoft and should present integration with Microsoft office Communicator if clients need to use that application client as an alternative. I won't have a screenshot yet for Unified own Communicator however will replace this submit if I get one.
Cisco subsequent defined "Cisco client interplay Analyzer" for the contact core. Barry claimed, "This technology can take heed to a name and the use of word recognizing, taking a look at tone, inflection, and cadence to figure out the excellent of the interaction and make an evaluation. So it could figure out if the client is chuffed or irritated or changed into concerned about a problem and then make that analytic assistance purchasable from the network to applications so you can do intelligence call routing, educate your customer service representatives to be more suitable, give that consumer greater provider subsequent time they name." I inquired whose expertise they use and they talked about it is OEM'ed from eLoyalty.
Tom: so you are offering a brand new firmware download to allow SIP for your telephones. Does this mean you're forsaking Skinny (SCCP)?
Barry: No, some of our purchasers will want to proceed with Skinny and a few of our consumers will need SIP. we'll proceed to supply choice for them. but we truly believe the market goes to move to SIP relatively promptly and that's why we're offering full SIP performance on our SIP phones
Tom: Is there 1-to-1 characteristic performance between the new SIP firmware and the skinny firmware? Is there anything missing?
Barry: or not it's over 90% is what we're saying - except for some vague features. there's characteristic transparency between a SIP mobilephone and skinny telephone, so when you are in transition with some SIP and a few Skinny phones. for instance that you can do a shared line between a SIP telephone and a skinny mobile or park a name on a SIP cellphone and select it up on a thin cell. So we now have full feature transparency. we are able to do that once more because we assist SIP natively however our rivals most effective guide this with a bolt-on server, so it is plenty extra tricky to have this characteristic transparency.
One in reality cool new feature is asserting is that Cisco will support twin-mode telephones through partnerships with Nokia and RIM (Blackberry 7270). good thing RIM settled with NTP or this is able to be a extremely short partnership! Cisco worked with Nokia and RIM to offer a softphone customer on their dual-mode phones so that you can get full-featured entry to CallManager if you happen to are inside range of your wireless WiFi network.
One entertaining fact Barry stated changed into, "we have seen a huge acceleration and adoption of IP communications. We're displacing 12,000 of our opponents' telephones every enterprise day. We shipped 7.5 million phones and it took us three years to ship the primary million and just three months to ship essentially the most recent million."
Tom: turned into SIP a massive driving force behind enabling Cisco's Unified Communications?
Barry: Yeah, it be SIP everywhere fairly much. as a substitute of managing voice and video and IM as separate things, what SIP means that you can do is manage them multi function session. so you can seamlessly strengthen IM to a voice session to a session call. The conception a name gets broadened to the idea of a session and that's an awful lot less complicated to manipulate from a utility point of view.
Tom: <considering in my head> well, they don't name it Session Initiation Protocol (SIP) for nothing! :D Barry explained the power of SIP rather succinctly and precisely in spite of the fact that I already knew this.
here is an outline/abstract of the Cisco Unified Communications new products & facets.
The large knock in opposition t Cisco has been their proprietary Skinny protocol, now that Cisco completely supports SIP their rivals will no longer have that ammunition. Of route, they may likely harp on the incontrovertible fact that Cisco's IOS working system is proprietary and closed. You not ever hear americans asking Nortel or Avaya to make their PBX operating system code publicly obtainable or "open source". in any case, or not it's a shiny day for the VoIP business when an industry heavyweight akin to Cisco puts their full weight behind the SIP average.
Sep eight 2011
INX Inc., (OTC: INXI) has been shriveled to set up a Cisco-centric community and Unified Communications solution for DotWell.
DotWell is a unique neighborhood-primarily based organization that works in collaboration with its founding health-center partners, Codman rectangular fitness center and Dorchester apartment Multi-service middle, to deliver integrated medical and neighborhood services. These capabilities are provided across the enterprise and handle health disparities, construct social capital, and meet the complex wants of Dorchester, which is the largest and most different group of Boston. because of boom, DotWell sought a brand new telecommunications answer to substitute a legacy device and to profit performance and efficiencies with a state-of-the-artwork Unified Communications gadget. This contract represents approximately $900,000 in product and service revenue for INX.
DotWell chose INX as their partner to implement a Cisco voice-over IP (VoIP) telephone and voicemail answer to meet their wants. via using the new Cisco answer, DotWell can be more desirable in a position to support its almost 350 clients with a reputable cellphone and voicemail gadget that covers 5 separate DotWell sites. INX become reduced in size in July 2011 and may begin implementation of the answer in September of this year. INX became chosen for this job because of its knowledge in the know-how box and a close working relationship with the answer company Cisco techniques. INX's pleasing task deployment methodology, titled Strategic delivery Framework (SDF), which mitigates chance of advanced IT adoption and specializes in enterprise-process transformation, become also a determining aspect in determining INX for this mission.
Mark Hilz, INX CEO and President, commented: "Unified Communications represents a pretty good possibility for any company that still runs on a legacy phone gadget it really is disparate from the records network. nowadays, which you could take advantage of merging telecommunication and statistics networks to benefit effectivity and value mark downs that ultimately impact the customer and the base line."
Danny MacNeil, DotWell Chief assistance Officer pointed out, "We look ahead to leveraging Cisco's state-of-the-artwork telephony and unified messaging system throughout our enterprise to increase communications for our sufferers and our workforce. we are committed to serving the stronger Dorchester community and we are assured that this system and INX's talents will enable us to boost our provider and maintain our commitment."
changing expertise is using huge adjustments in consumer expectations – and inside the office. economic associations should transform client experiences to satisfy the demands of the longer term, or run the chance of impacting the backside-line. They need to additionally attempt to create workspaces that are particularly collaborative and digitally imaginitive with the intention to keep and continue correct ability. All of this occurs with the correct mix of expertise, people, approaches, and tradition.
these days, Fiserv, a global leader in financial capabilities technology with more than 13,000 purchasers global, announced an settlement with Cisco to carry communications options to financial institutions. The solutions are aimed at enhancing interior collaboration, supporting branch transformation techniques, and using customer engagement. Fiserv will offer these hosted solutions during the company’s portfolio of managed functions, Sentry performance SolutionsSM , which includes community and internet hosting services, network protection services, hardware and utility lifecycle management, and unified communications capabilities.
As a part of this new agreement, Fiserv customers will have access to the Cisco team of workers event and department solutions. interior groups and product consultants may have full use of advanced unified messaging, audio, video, and net assembly capabilities. They can be capable of speak on any equipment – from any place. This solution additionally permits video-primarily based remote skilled functions – permitting field count specialists to dangle face-to-face conferences with financial institution consumers or credit union individuals, besides the fact that the skilled may well be miles away.
For banks and credit unions trying to take their department operations to the subsequent degree, Cisco department options supply extremely secure department and visitor Wi-Fi. department personnel now have the liberty to stream from at the back of the teller counter, or away from their desks, to have interaction with consumers or participants. No deserve to wait to enforce the more and more regular conventional banker mannequin! in this ambiance, personnel are in a position to collaborate comfortably, share expertise and materials, and simply locate, organize and share tips.
try the Cisco and Fiserv videos to be taught greater about our partnership and the way we’re riding a much better journey for banks, credit unions and end clients alike:
credit score Union version:
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Sep 8 2011
INX Inc., (OTC: INXI) has been contracted to deploy a Cisco-centric network and Unified Communications solution for DotWell.
DotWell is a unique community-based organization that works in collaboration with its founding health-center partners, Codman Square Health Center and Dorchester House Multi-Service Center, to provide integrated clinical and community services. These services are offered across the enterprise and address health disparities, build social capital, and meet the complex needs of Dorchester, which is the largest and most diverse community of Boston. Due to growth, DotWell sought a new telecommunications solution to replace a legacy system and to gain functionality and efficiencies with a state-of-the-art Unified Communications system. This contract represents approximately $900,000 in product and service revenue for INX.
DotWell chose INX as their partner to implement a Cisco voice-over IP (VoIP) phone and voicemail solution to meet their needs. By utilizing the new Cisco solution, DotWell will be better able to support its nearly 350 users with a reliable phone and voicemail system that covers five separate DotWell sites. INX was contracted in July 2011 and will begin implementation of the solution in September of this year. INX was chosen for this job because of its expertise in the technology field and a close working relationship with the solution manufacturer Cisco Systems. INX's unique project deployment methodology, titled Strategic Delivery Framework (SDF), which mitigates risk of complex IT adoption and focuses on business-process transformation, was also a deciding factor in choosing INX for this project.
Mark Hilz, INX CEO and President, commented: "Unified Communications represents a great opportunity for any business that still runs on a legacy phone system that's disparate from the data network. These days, you can take advantage of merging telecommunication and data networks to gain efficiency and cost reductions that ultimately impact the client and the bottom line."
Danny MacNeil, DotWell Chief Information Officer stated, "We look forward to leveraging Cisco's state-of-the-art telephony and unified messaging system across our enterprise to improve communications for our patients and our staff. We are committed to serving the Greater Dorchester community and we are confident that this system and INX's expertise will enable us to enhance our service and maintain our commitment."
By Tom Minifie, General Manager, XMedius
Microsoft’s recent announcements about how Exchange will handle Unified Messaging moving forward have handed sales channels a golden opportunity to interact with their customers.
Unified Messaging has been a critical component to communications for decades. We’re seeing organizations all over the country pick up the phone and call enterprise communications providers for help as they look to adapt their current systems to accommodate Microsoft’s road map.
Here are the details of the Microsoft announcements to help channel sales representatives make the most of these opportunities.Change 1: Ending SBC Support
Microsoft has announced it will soon end Session Border Controller (SBC) support to connect third-party PBX systems to Exchange Online Unified Messaging (UM). That means customers relying on an SBC to act as a bridge from an on-premises PBX to Exchange Online UM will need to seek an alternative Unified Messaging solution.
The original deadline was set for July 2018; however, based on market feedback, Microsoft recently extended the deadline to Dec. 1, 2019. Despite the extension, this announcement still looms large for organizations looking to continue using their on-premises PBXes.
Who will this impact? Any customer using a Cisco, Avaya, NEC, Mitel or any other on-premises PBX that connects to Exchange Online UM will be affected.
For organizations that are disrupted by this change, Microsoft has provided three ways channel partners can help keep their UM/voicemail architectures alive past the deadline:
Each of these options provides different advantages. If an organization is planning on migrating to Office 365 anyway, this may be the impetus they need. If a rip-and-replace of their PBX is too costly and involved, adding a third-party voicemail system is a much simpler, cost-effective option.Change 2: Exchange Server 2019 Drops UM Entirely
You read that right. Microsoft has announced that Exchange Server 2019 will completely omit UM functionality.
Because Exchange Server 2016 will continue to work, that gives this change a more complicated deadline that is partially based on an organization’s road map. Depending on when customers plan to upgrade to Exchange Server 2019, the deadline is in their hands. If they plan on sticking with Exchange Server 2016, they will have until October 2020, when the 2016 edition reaches end of mainstream support by Microsoft.
Who will this impact? Organizations will need to find a new UM solution if they use …
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Unified messaging should be huge - the ability to receive e-mails, IMs, voice mail, and even faxes, in a single unified inbox sounds very convenient indeed. This raises one very large question: Why do you seldom meet anyone with the ability to do this? The truth is the that while unified messaging is always about to take off, it never really seems to do so.More on Messaging Stuck for a definition? Look it up at Webopedia:
Not entirely, anyway. E-mail access to voice mail is becoming reasonably common, and where it is implemented anecdotal evidence suggests that it is extremely popular with end users. The big problem really is finding a solid business reason to implement a complete unified messaging system which includes instant messaging and other communications methods. Basically, it's a productivity play, but how much more productive will users become if they have a unified inbox? And is it possible to implement a unified messaging system which makes sense financially, given those likely productivity gains?
In practice, it's only sensible to consider a unified messaging strategy if you already have or are planning to buy an IP PBX and a converged voice and data network, because it's simply not economically feasible to implement this type of setup solely for the purpose of enabling a unified messaging system. On the other hand, if these are on the cards already, then unified messaging is only likely to add five to ten percent to the cost of an IP PBX, according to Matthias Machowinski, a directing analyst at Infonetics Research.The principal driver for IP PBXs and converged voice and data networks is (obviously) IP telephony, so as this becomes more common, the economic case for unified messaging becomes easier to make. (That's assuming that the likely productivity gains can be established and are worthwhile in the first place.) Infonetics research suggests that in the United States, twenty to forty percent of large companies have or are adopting VoIP, and about twenty percent of mid-sized companies. Of these companies, Infonetics reckons about seventy-five percent have adopted some form of unified messaging system, which sounds high, but given there are many more medium sized companies than large ones, the overall figure could be around fifteen percent of medium and large sized companies. Not a huge percentage, given how long people have been touting the supposed benefits of unified messaging. As far as vendors are concerned, Avaya heads the unified messaging market, but competitors Nortel, Cisco and Alcatel-Lucent are gaining, according to Infonetics' research.
As an aside, it's interesting (but not surprising) to note that few vendors have been touting the risks of a unified messaging system, although there's no doubt that they do introduce new vulnerabilities. "Unified messaging definitely introduces a security hole," says Machowinski. "Before, when you lost a laptop, your corporate data was at risk. Now you could have someone with a stolen laptop receiving or even making phone calls and impersonating employees. But when we talk to companies considering unified messaging, security is not generally seen as a barrier to implementation."
With a unified messaging system in place, there is a strong case for a unified security, hygiene and archiving solution that supervises all corporate messages. Here's why: In the future, users will most likely be able to set preferences as to how they receive communications, so e-mails sent to them could be converted to instant messages and so on. Equally, using some sort of corporate directory database and a communicator application, users will be able to select a contact, see their presence status, and choose how to contact them: by voice, e-mail, or IM. Over time, the distinction between different media will become blurred as messages are routinely delivered in a different medium to the one they were sent in.
This puts security vendors with complete security products in a strong position compared to companies offering point solutions for particular media, according to Matthew Cain, a research vice president at Gartner. "Common records, hygiene and archival policy is essential as you don't want to apply all these by modality," he says. In this light, it is easy to see why Symantec purchased IM security software maker IM Logic in January 2006 for an undisclosed sum, to incorporate it into its e-mail security offering.
So does unified messaging increase productivity? The jury is still out on that one, although the best answer is probably "it depends." In some cases, the ability to access voice mail as "visual voice-mail" sent by e-mail and accessed on a mobile phone may well be a time saver, especially if this enables important messages to be dealt with quickly.
But changing the way people send and receive messages , or indeed adding new ways to communicate, can often have unexpected results. "Many people thought that by using IM they would reduce the amount of e-mail traffic they received, but what they actually found was that IM reduces voice traffic," says Cain. "The important question is whether there is a finite number of communications that you receive in a day – so does unified messaging just rebalance how you receive them – or do new modalities increase the number of communications you receive? Four out of five of the people we talk to say this will actually increase the number of interactions they have every day."
The danger is that if it becomes too easy to send messages, and if all messages are delivered to one big unified inbox, then instead of increasing productivity, unified messaging may simply increase the amount of communications employees have to plow through each day before they can sit down and get any work done. And without a strong productivity argument, what's the attraction of unified messaging in the first place?
Article courtesy of Instant Messaging Planet
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