|Exam Name||:||Implementing Cisco Unified Messaging|
|Questions and Answers||:||274 Q & A|
|Updated On||:||February 20, 2019|
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according to Frost and Sullivan, the cloud communications market is set to grow at a compounded annual increase expense (CAGR) of 21% from 2017 to 2024. with a view to capitalize on this probability, provider suppliers should enrich operational efficiencies and deliver new cloud communications capabilities.
we are satisfied to announce the most recent unlock of Cisco BroadWorks, our respectable, scalable, and cell-first utility communications platform for carrier suppliers. we've been working very tough to make certain that this liberate contains some key updates that assist our shoppers enhance their operational efficiencies.What’s new with liberate 23?
Cisco BroadWorks release 23 introduces new mobile capabilities that vastly reduce operational challenges for service suppliers. There are a number of enhancements to the platform and accessories that improves security and person adventure.cellular community Enhancements
Cisco BroadWorks helps fastened-cellular Convergence (FMC), which enables conclusion users to have a single identification for his or her communications wants, in spite of which equipment they use or region they work from. users can elevate their uniform identification and capabilities throughout all mobile phones, desk telephones, capsules, or computers, and even pull energetic calls from machine to device.
unencumber 23 comprises a number of updates including enhancements to application server (AS) and interfaces. This liberate allows for interworking between stand-on my own BroadWorks device and IMS or cellular CS network without SCF. further, it allows bendy “direct routing” of cell DNs. It additionally includes full persona management capabilities.
These network integration enhancements enable blended-mode SIP application server where a single user can have each IMS and non-IMS (NGN) gadgets with full BroadWorks UC capabilities.
other updates consist of enhancements to own assistant, capability to configure alternate outbound quantity, incoming call barring, mobility persona-based translations, and accounting enhancements. eventually, the unencumber contains updates to 3GPP particular elements.extra unlock 23 updates
Enhancements to Unified Messaging: includes a number of enhancements to voice portal to enrich the adventure for mobile clients and provides fraud coverage.
additional carrier functionality: contains very own assistant enhancements, network URL dialing policy enhancement, and silent bridge connection.
Platform enhancements: equipment administration updates to override gadget classification configurations at commercial enterprise and service issuer levels and permits equipment admin tags that can't be overridden at lessen stages. Simplifications to CTI notifications UCaaS requests from BroadWorks, protection enhancements, regulatory linked updates and SCF hardening and monitoring updates together with addition of alarms.
Networks management: Enhancements to licensing, updates to Unix management, graphical enhancements and addition of enterprise migration tool.
SIP Trunking: Incremental enhancements, like superior choice of actual place, introduction of recent terminating alternating trunk id provider, and extended concurrency of SIP trunking calls via unmapped periods.
Media Enhancements: contains superior performance dimension counters, HTTPs help for VXML/CCXML. additionally comprises mixer capacity enhancements and voice messaging file format enhancement.
WebRTC server (WRS) enhancements: allows for WRS deployment in cloud environments that entrance WRS with a static port forwarding NAT, comparable to AWS. enables single WRS to assist registering and non-registering consumers. assist for IPv6 and QOS and increases non-transcoding capacity.
Cisco BroadWorks is designed to enable all provider suppliers to migrate gracefully from legacy networks to subsequent-era cloud architectures, which present significant operational and competitive benefits. enterprise shoppers respect the big selection of Cisco BroadWorks functions, which assist them to speak and collaborate more efficiently, combine seamlessly with regularly occurring enterprise functions, and streamline their critical company procedures.
here is the effect of a confirmed, provider-category answer this is diagnosed for supplying perpetually evolving elements that convey more advantageous communications and collaboration capabilities.
Cisco BroadWorks helps provider providers migrate to a cloud infrastructure these days or on their timeline for community transformation. in line with a modular application platform architecture, Cisco BroadWorks is deployed over numerous, trade-common functional servers for optimized performance and scale. With smartly over 20 million users up to now, Cisco BroadWorks has been confirmed in all types of networks including mounted, cellular, and converged, featuring the reliability and resilience that our world service issuer customers require.
At Cisco we trust we're constructing products and services that delivers consumer success and profitability. Cisco BroadWorks free up 23 helps that vision to improve effectivity and convey persevered success.
consult with us at Cisco live Barcelona on the “Create meaningful Experiences Pillar within the Cisco exhibit to look the Cloud and Hosted Calling demos” #CME-04
See greater about the Cisco BroadWorks unlock 23,the Cisco BroadWorks Platform, and Cisco Cloud Calling.
Editor's notice: this article is part of a purchasing book on unified communications. The elements during this collection describe the evolution of UC and its use circumstances, as neatly as the vital standards to consider when purchasing a UC service. The sequence also compares the exact UC products within the industry. this text offers a short overview of Cisco UC products.
The Cisco Unified Communications manager (UCM) is the vendor's flagship name-control platform geared towards medium to gigantic corporations that are seeking for an entire unified communications (UC) package.
Cisco UCM gives fundamental functionality comparable to call control, name routing, IP mobilephone registration, session administration, voice, messaging and an awful lot greater. With its modular design, customers can opt for the features they need to power their communications, along with a wide selection of add-ons.
The newest models of Cisco UCM run below a customized crimson Hat Linux-based mostly operating system that guarantees balance and can support more than one hundred,000 clients in a cluster configuration.
customers can prolong the Cisco UCM providing by means of setting up a couple of further UC capabilities. the most familiar UC capabilities present in most deployments are Cisco harmony Connection, messaging and voicemail; Cisco IM and Presence carrier, real-time user reputation and immediate messaging; Cisco freeway, mobility shoppers and video conferencing; and Cisco WebEx, desktop sharing, shows and conference calls.unity Connection enables messaging, voicemail
Cisco cohesion Connection enhances Cisco UCM through enabling a strong unified messaging and voicemail carrier in the enterprise. When an incoming caller leaves a message, cohesion Connection stores and forwards it to the suitable mailbox. Messages may also be brought to a native or far flung mail server, comparable to Microsoft trade on-line.
team spirit Connection may also be deployed on a dedicated server that meets the minimal requisites -- counting on the product version -- or as a digital server below a VMware ambiance. team spirit Connection offers assist for up to 20,000 clients per server and up to 250 ports. excessive availability is supported by the use of clustered servers that tightly combine with lively directory, making it an excellent answer for large businesses that want redundancy.
when it comes to protection, cohesion Connection supports comfy real-time transport protocol (SRTP) and signaling encryption -- ensuring secure communique between itself and Cisco UCM -- in addition to HTTPS for at ease web entry, and password and PIN policies for enforcing password expiration, complexity and lockout features.
team spirit Connection is licensed per person with the alternative for a fundamental user license that gives core functionality, like voicemail and messaging, or an greater user license that provides the Cisco Survivable far off website Voicemail ability for department workplace users.instant messaging, presence and mobility
Cisco's IM and Presence provider integrates with Cisco UCM and third-celebration laptop and cell presence and IM consumers. It offers functions to cell clients reminiscent of IM, precise-time presence, click on-to-name, name conferencing, voicemail, cell control and extra. Cisco's Jabber platform is the most frequent customer paired with the IM and Presence server, now supporting home windows operating systems, Android smartphones, iPhones, drugs and a lot of more contraptions.
corresponding to solidarity Connection, Cisco's IM and Presence provider can be put in on a committed server that meets the minimal standards or as a digital server beneath a VMware atmosphere. It helps a optimum of forty five,000 clients in a clustered ambiance. The product's web interface is person-pleasant, although some of the consumer administration is also performed by the use of Cisco UCM -- handiest for UCM, IM and Presence installations.
Cisco's IM and Presence carrier still gives commercial enterprise-classification IM and presence capabilities for agencies that aren't the use of UCM for name manage. during this case, the system can scale up to guide as much as 75,000 users.
With help for extensible messaging and presence protocol (XMPP) and SIP/essential, the IM and Presence server can support third-party applications that present identical features with Cisco Jabber.cellular clients working securely and not using a VPN
Cisco limited-access highway helps agencies lengthen their UC functions beyond the native network via enabling secure cellular access over public networks such as the web. With Cisco parkway, clients could make mobilephone and video calls at once from their softphone devoid of the want of a virtual private community (VPN).
parkway's firewall-traversal expertise can deliver all inner UC functions to mobility clients with out a complicated VPN-based method.
parkway incorporates two separate servers. One server, parkway-C, is deployed internally, while the other, throughway-E, is deployed in a demilitarized zone (DMZ). mobile user connections or registrations are proxied during the two throughway servers to UCM and are assigned their usual inner extension. The device supports up to 2,500 proxied registrations to UCM and up to one hundred video or 200 audio calls.
In bigger, extra disturbing environments, these figures can enhance, depending on the chosen hardware upon which the expressway servers run.
each types of Cisco freeway may also be deployed either on two separate actual servers or virtualized machines. although, companies should make sure the large area community (WAN) can aid the expressway's necessities. Load balancing and increased capacity is viable by way of varied limited-access highway appliances or virtual machines.
As with all of the above UC items, management of both expressway servers is performed by the use of a at ease and simplified internet interface.
at last, the Cisco UCM portfolio provides an intensive amount of features and functions. As with most vendors, licensing can become just a little of a headache, despite the fact, a adequately provisioned communications community may still simplify things while not breaking the budget.
source: desktop application improvements, Inc.
August 13, 2010 16:15 ET
EASLEY, SC--(Marketwire - August 13, 2010) - desktop utility improvements, Inc.® (OTCBB: CSWI), CSI know-how Outfitters® ("CSI") announced these days that it has achieved the advanced Unified Communications Specialization from Cisco®. This specialization recognizes computing device application improvements, Inc. as having fulfilled the training necessities and software necessities to promote, install and assist finished Cisco Unified Communications solutions.
"Our partnership with Cisco has been a key a part of our success and has contributed to virtually doubling our complete revenues within the remaining five years to greater than $50 million greenbacks. With customer installations starting from 50 handsets at one location to as many as 8000 handsets at over a hundred sites, CSI has a proven track listing of managing tasks of varying complexity. We congratulate our whole expertise group for their challenging work, both enforcing gigantic Cisco options in addition to attaining the critical certifications to renew this advanced specialization," stated bill Buchanan, Sr. vice president of Technical start and assist.
"As a Cisco advanced Unified Communications specialized accomplice, CSI expertise Outfitters' investment in the practising required to deliver integrated, collaborative and adaptive unified communications solutions rank them among the business's most certified," spoke of Richard McLeod, director of unified communications for worldwide channels at Cisco.
The Cisco advanced Unified Communications Specialization is designed to support Cisco resale channel companions -- no matter if small to medium-sized agencies or business-scale companies -- meet a wide range of client needs. It makes it possible for companions to focal point on unified communications market alternatives that require advanced product potential and the skill to installation options over numerous websites and geographies. Cisco superior Unified Communications really good partners are experts in constructing options in keeping with the business-main Cisco Unified Communications portfolio. These items include Cisco Unified CallManager, Cisco team spirit Connection, Cisco unity voice messaging and unified messaging, and Cisco unity categorical, Cisco Unified Contact center specific, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace specific.
The Cisco Resale Channel application gives partners with the working towards required to construct earnings, technical and Cisco Lifecycle capabilities expertise, and then validates their knowledge via a 3rd-celebration audit. Cisco resale associate certifications -- choose, Premier, Silver and Gold -- symbolize an expanding breadth of capabilities across key technologies and a partner's means to carry integrated networking solutions. Cisco resale companion specializations -- SMB, express, superior and master -- mirror an increasing depth of earnings, technical and service potential in certain technologies. reaching Cisco superior Unified Communications Specialization also gives desktop application innovations, Inc. access to finished income, technical, and lifecycle capabilities practicing and assist attainable from Cisco.
Cisco, the Cisco brand, Cisco techniques and MeetingPlace are registered logos of Cisco programs Inc. within the united states and sure other countries.
About desktop application innovations, Inc. CSI gives utility and technology solutions to public sector markets. CSI software options have dependent the company as a big software company in the southeast education market together with through its award winning financial management options for the training and native government market sectors. CSI's Version3 items, which encompass identity and entry management and cloud-primarily based communication and collaboration solutions extend CSI's presence past the southeast and internationally.
The CSI 21st Century related faculty solution has established the enterprise as an enormous technology company to the southeast education market. CSI twenty first Century connected college is a seamless integration of guideline, collaboration, and community options. CSI monetary administration applications and the 21st Century connected school options have been a significant component in pretty much doubling business salary in the past three years to over $50 million and lengthening schooling profits contribution to approximately ninety% of total income.
The CSI answer portfolio encompasses proprietary economic administration application really expert for the public sector, lesson planning and identity and entry management software, cloud-based communication and collaboration solutions, SharePoint construction, community infrastructure and end machine solutions, IP telephony and IP convergence functions, network management options and managed capabilities, and interactive lecture room technologies. extra guidance about CSI (OTCBB: CSWI) is purchasable at www.csioutfitters.com.
forward-searching and Cautionary Statements This unencumber incorporates "forward-looking statements" inside the that means of part 27A of the Securities Act of 1933 and area 21E of the Securities change Act of 1934. amongst different things, these statements relate to our monetary circumstance, effects of operations and future enterprise plans, operations, alternatives and prospects. in addition, we and our representatives may additionally from time to time make written or oral ahead-looking statements, together with statements contained in filings with the Securities and trade fee and in our reports to stockholders. These forward-looking statements are often recognized by the phrases or phrases "may," "could," "may still," "expect," "count on," "plan," "agree with," "are seeking," "estimate," "predict," "assignment" or words of equivalent import. These forward-looking statements are primarily based upon our existing expertise and assumptions about future activities and involve dangers and uncertainties that may cause our specific consequences, efficiency or achievements to be materially distinctive from any expected results, possibilities, efficiency or achievements expressed or implied via such ahead-looking statements. These ahead-looking statements don't seem to be ensures of future efficiency. Many elements are beyond our capability to handle or predict. you're for that reason advised no longer to location undue reliance on such forward-looking statements, which talk simplest as of the date that we make them. We do not undertake to replace any forward-looking commentary that may be made sometimes by using or on our behalf.
In our most recent form 10-ok, we've protected possibility components and uncertainties that might trigger differences between expected and precise future outcomes. we now have attempted to determine, in context, one of the components that we at present trust may cause precise future journey and outcomes to vary from our present expectations concerning the central count number or field enviornment. The operations and results of our application and systems integration organizations additionally may be field to the effects of different hazards and uncertainties, together with, but not restrained to:
-- a reduction in predicted revenue;-- an lack of ability to operate client contracts at expected cost stages;-- our capacity to otherwise meet the working goals established through our marketing strategy;-- market acceptance of our new software, know-how and capabilities choices;-- an economic downturn; and-- alterations within the aggressive industry and/or customer requirements.
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Unified messaging should be huge - the ability to receive e-mails, IMs, voice mail, and even faxes, in a single unified inbox sounds very convenient indeed. This raises one very large question: Why do you seldom meet anyone with the ability to do this? The truth is the that while unified messaging is always about to take off, it never really seems to do so.More on Messaging Stuck for a definition? Look it up at Webopedia:
Not entirely, anyway. E-mail access to voice mail is becoming reasonably common, and where it is implemented anecdotal evidence suggests that it is extremely popular with end users. The big problem really is finding a solid business reason to implement a complete unified messaging system which includes instant messaging and other communications methods. Basically, it's a productivity play, but how much more productive will users become if they have a unified inbox? And is it possible to implement a unified messaging system which makes sense financially, given those likely productivity gains?
In practice, it's only sensible to consider a unified messaging strategy if you already have or are planning to buy an IP PBX and a converged voice and data network, because it's simply not economically feasible to implement this type of setup solely for the purpose of enabling a unified messaging system. On the other hand, if these are on the cards already, then unified messaging is only likely to add five to ten percent to the cost of an IP PBX, according to Matthias Machowinski, a directing analyst at Infonetics Research.The principal driver for IP PBXs and converged voice and data networks is (obviously) IP telephony, so as this becomes more common, the economic case for unified messaging becomes easier to make. (That's assuming that the likely productivity gains can be established and are worthwhile in the first place.) Infonetics research suggests that in the United States, twenty to forty percent of large companies have or are adopting VoIP, and about twenty percent of mid-sized companies. Of these companies, Infonetics reckons about seventy-five percent have adopted some form of unified messaging system, which sounds high, but given there are many more medium sized companies than large ones, the overall figure could be around fifteen percent of medium and large sized companies. Not a huge percentage, given how long people have been touting the supposed benefits of unified messaging. As far as vendors are concerned, Avaya heads the unified messaging market, but competitors Nortel, Cisco and Alcatel-Lucent are gaining, according to Infonetics' research.
As an aside, it's interesting (but not surprising) to note that few vendors have been touting the risks of a unified messaging system, although there's no doubt that they do introduce new vulnerabilities. "Unified messaging definitely introduces a security hole," says Machowinski. "Before, when you lost a laptop, your corporate data was at risk. Now you could have someone with a stolen laptop receiving or even making phone calls and impersonating employees. But when we talk to companies considering unified messaging, security is not generally seen as a barrier to implementation."
With a unified messaging system in place, there is a strong case for a unified security, hygiene and archiving solution that supervises all corporate messages. Here's why: In the future, users will most likely be able to set preferences as to how they receive communications, so e-mails sent to them could be converted to instant messages and so on. Equally, using some sort of corporate directory database and a communicator application, users will be able to select a contact, see their presence status, and choose how to contact them: by voice, e-mail, or IM. Over time, the distinction between different media will become blurred as messages are routinely delivered in a different medium to the one they were sent in.
This puts security vendors with complete security products in a strong position compared to companies offering point solutions for particular media, according to Matthew Cain, a research vice president at Gartner. "Common records, hygiene and archival policy is essential as you don't want to apply all these by modality," he says. In this light, it is easy to see why Symantec purchased IM security software maker IM Logic in January 2006 for an undisclosed sum, to incorporate it into its e-mail security offering.
So does unified messaging increase productivity? The jury is still out on that one, although the best answer is probably "it depends." In some cases, the ability to access voice mail as "visual voice-mail" sent by e-mail and accessed on a mobile phone may well be a time saver, especially if this enables important messages to be dealt with quickly.
But changing the way people send and receive messages , or indeed adding new ways to communicate, can often have unexpected results. "Many people thought that by using IM they would reduce the amount of e-mail traffic they received, but what they actually found was that IM reduces voice traffic," says Cain. "The important question is whether there is a finite number of communications that you receive in a day – so does unified messaging just rebalance how you receive them – or do new modalities increase the number of communications you receive? Four out of five of the people we talk to say this will actually increase the number of interactions they have every day."
The danger is that if it becomes too easy to send messages, and if all messages are delivered to one big unified inbox, then instead of increasing productivity, unified messaging may simply increase the amount of communications employees have to plow through each day before they can sit down and get any work done. And without a strong productivity argument, what's the attraction of unified messaging in the first place?
Article courtesy of Instant Messaging Planet
SOURCE: Computer Software Innovations, Inc.
August 13, 2010 16:15 ET
EASLEY, SC--(Marketwire - August 13, 2010) - Computer Software Innovations, Inc.® (OTCBB: CSWI), CSI Technology Outfitters® ("CSI") announced today that it has achieved the Advanced Unified Communications Specialization from Cisco®. This specialization recognizes Computer Software Innovations, Inc. as having fulfilled the training requirements and program prerequisites to sell, deploy and support comprehensive Cisco Unified Communications solutions.
"Our partnership with Cisco has been a key part of our success and has contributed to nearly doubling our total revenues in the last five years to more than $50 million dollars. With client installations ranging from 50 handsets at one location to as many as 8000 handsets at over 100 sites, CSI has a proven track record of handling projects of varying complexity. We congratulate our entire technology team for their hard work, both implementing substantial Cisco solutions as well as achieving the necessary certifications to renew this advanced specialization," said Bill Buchanan, Sr. Vice President of Technical Delivery and Support.
"As a Cisco Advanced Unified Communications Specialized Partner, CSI Technology Outfitters' investment in the training required to provide integrated, collaborative and adaptive unified communications solutions rank them among the industry's most qualified," said Richard McLeod, director of unified communications for worldwide channels at Cisco.
The Cisco Advanced Unified Communications Specialization is designed to help Cisco resale channel partners -- whether small to medium-sized businesses or enterprise-scale organizations -- meet a wide range of customer needs. It allows partners to focus on unified communications market opportunities that require advanced product knowledge and the ability to deploy solutions over multiple sites and geographies. Cisco Advanced Unified Communications Specialized Partners are specialists in building solutions based on the industry-leading Cisco Unified Communications portfolio. These products include Cisco Unified CallManager, Cisco Unity Connection, Cisco Unity voice messaging and unified messaging, and Cisco Unity Express, Cisco Unified Contact Center Express, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace Express.
The Cisco Resale Channel Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco resale partner certifications -- Select, Premier, Silver and Gold -- represent an increasing breadth of skills across key technologies and a partner's ability to deliver integrated networking solutions. Cisco resale partner specializations -- SMB, Express, Advanced and Master -- reflect an increasing depth of sales, technical and service expertise in particular technologies. Achieving Cisco Advanced Unified Communications Specialization also provides Computer Software Innovations, Inc. access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.
Cisco, the Cisco logo, Cisco Systems and MeetingPlace are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
About Computer Software Innovations, Inc. CSI provides software and technology solutions to public sector markets. CSI software solutions have established the Company as a major software provider in the southeast education market including through its award winning financial management solutions for the education and local government market sectors. CSI's Version3 products, which include identity and access management and cloud-based communication and collaboration solutions expand CSI's presence beyond the southeast and internationally.
The CSI 21st Century Connected School solution has established the Company as a major technology provider to the southeast education market. CSI 21st Century Connected School is a seamless integration of instruction, collaboration, and network solutions. CSI financial management applications and the 21st Century Connected School solutions have been a significant factor in nearly doubling company revenue in the past three years to over $50 million and increasing education revenue contribution to approximately 90% of total revenue.
The CSI solution portfolio encompasses proprietary financial management software specialized for the public sector, lesson planning and identity and access management software, cloud-based communication and collaboration solutions, SharePoint development, network infrastructure and end device solutions, IP telephony and IP convergence applications, network management solutions and managed services, and interactive classroom technologies. More information about CSI (OTCBB: CSWI) is available at www.csioutfitters.com.
Forward-Looking and Cautionary Statements This release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Among other things, these statements relate to our financial condition, results of operations and future business plans, operations, opportunities and prospects. In addition, we and our representatives may from time to time make written or oral forward-looking statements, including statements contained in filings with the Securities and Exchange Commission and in our reports to stockholders. These forward-looking statements are generally identified by the words or phrases "may," "could," "should," "expect," "anticipate," "plan," "believe," "seek," "estimate," "predict," "project" or words of similar import. These forward-looking statements are based upon our current knowledge and assumptions about future events and involve risks and uncertainties that could cause our actual results, performance or achievements to be materially different from any anticipated results, prospects, performance or achievements expressed or implied by such forward-looking statements. These forward-looking statements are not guarantees of future performance. Many factors are beyond our ability to control or predict. You are accordingly cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date that we make them. We do not undertake to update any forward-looking statement that may be made from time to time by or on our behalf.
In our most recent Form 10-K, we have included risk factors and uncertainties that might cause differences between anticipated and actual future results. We have attempted to identify, in context, some of the factors that we currently believe may cause actual future experience and results to differ from our current expectations regarding the relevant matter or subject area. The operations and results of our software and systems integration businesses also may be subject to the effects of other risks and uncertainties, including, but not limited to:
-- a reduction in anticipated sales;-- an inability to perform customer contracts at anticipated cost levels;-- our ability to otherwise meet the operating goals established by our business plan;-- market acceptance of our new software, technology and services offerings;-- an economic downturn; and-- changes in the competitive marketplace and/or customer requirements.
These 3 steps will ensure you get the right solution to meet your needs now—and in the future.
A unified communications (UC) solution means different things to different people. In a broad sense, it integrates your voice and data networks. It can show up as a simple integration of your email with your voicemail into a single messaging inbox. It can be far more complex with presence and instant messaging technologies, fax, SMS, video and web conferencing applications all tying employees together. Or, you can have a UC solution somewhere in between—one that is tailored specifically to the needs of your small business.
No matter which components you choose, all unified communications solutions offer the same benefits to your employees: they can reach one another on the first try, they can be more productive, and they can collaborate more effectively. As a result, UC can reduce network and communications costs.
A UC system brings together all of your company’s myriad communication methods—voice (including voicemail), email, instant messaging, and even video conferencing—so that users can access them through a consistent interface. This means that a user can, for example, read a voicemail message from his email inbox. UC can also make employees more accessible, so that a chat session can quickly be turned into a web conference with just a few clicks. And everyone always knows who’s online and available to collaborate.
Ramon Ray, editor of the leading small business technology blog SmallBizTechnology.com , elaborates on the benefits of unified communications for small businesses:
By now every business owner has a smartphone, email, online services, even desktop video conferencing. However, to maximize one’s productivity and ensure a seamless communication experience, implementing unified communication is important.
Being able to operate from out of your office as if you were in your office and have full access to all your corporate communication features is one of the benefits of UC.
Your competitor’s product or service is only a mouse click away. When customers call, are you able to respond to them as fast as they want you to? Unified communication features can help ensure you can operate quickly and even anticipate customer needs.
Whether you have 20 employees or 200 employees, ensuring they can communicate with each other is critical. Enabling the consultant in Miami to know that the team leader in Columbus is available can seal a large deal. Ensuring that the corporate office can conduct a video conference with the three team members traveling in Paris might be the difference between winning or losing a big order from your most demanding customer.
SmallBizTechnology.com recently posted an article on unified communications, its benefits and it’s functionalities. You can read it here.
From decision to implementation
Once you’ve made the decision to adopt a unified communications solution, you need to determine which one and how to implement it. Here are three steps you should follow in crafting the UC solution that’s right for your small business:
Step 1: Find the right IT partner
Even UC systems designed for small businesses are complex. They touch every aspect of your network—from security to performance to capacity–as well as the ways in which you interact with customers and vendors. So it’s a good idea to work with an IT partner who’s experienced in both building network infrastructures and designing UC systems for small companies. A Cisco Partner can help you pinpoint the UC features that are best for your business as well as implement them.
Step 2: Identify what you need now
Even a UC solution designed for small businesses can have an almost overwhelming number of features and functions. It’s important to remember that these systems are designed to be installed either as a complete integrated solution or as individual components. The bottom line is this: You don’t need to invest in features your business won’t use.
When determining the features you need now, a good place to start is with the number of employees you expect will use the solution and how many of them are mobile or remote workers. Some small business UC packages are designed to support a range of users with feature sets appropriate for a smaller or a more medium-sized company. Your partner will help you determine which is the right fit for a company of your size.
For instance, Cisco offers four small business UC solutions, each one targeting a different size company:
Every small business UC solution should include a few basic features that significantly improve communication and collaboration among colleagues, including:
Step 3: Consider what you’ll need later
Depending on your business, you may need some of the more sophisticated UC features immediately, or you may grow into them as your company expands. Either way, it’s important to know what additional components a UC solution can provide, because sticking with a single vendor solution can save you a lot of integration hassles later.
Additional unified communications features usually include:
Independent research firm Gartner divides UC into six main areas of communication:
Chances are good that you won’t need all of these features immediately; however, it is likely that your small business will grow into them over time. If you choose a solution that includes a wide range of optional functions, it will be easier to integrate them into your existing UC components when you need them.
What unified communications features do your employees use most? Which do you wish you’d deployed right away that you didn’t?
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