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supply: Polycom, Inc.
November 05, 2009 08:30 ET
Award-profitable Polycom HD Voice conference telephones Now compatible With Avaya air of secrecy™ communique manager, Avaya IP workplace and Avaya vital platforms
PLEASANTON, CA--(Marketwire - November 5, 2009) - Polycom, Inc. (NASDAQ: PLCM), the global chief in telepresence, video and voice communications options, today announced that its specifications-based mostly Polycom SoundStation IP 6000 and SoundStation IP 7000 convention phones, featuring Polycom HD Voice™, are compliant with the Avaya aura communique supervisor, Avaya IP office and Avaya quintessential solutions from Avaya, a leading global company of enterprise communications functions, systems and capabilities.
The SoundStation® IP 7000 and IP 6000 -- two subsequent-era IP conference telephones -- present groundbreaking Polycom aspects together with Polycom HD Voice™ expertise and a swish new design. The SoundStation IP 7000 is an awesome upgrade for executive offices, convention rooms and board rooms, while the SoundStation® IP 6000 is suited for managerial workplaces and small to mid-sized convention rooms. additionally, Avaya is offering the Avaya 1692 IP Speakerphone, which is manufactured with the aid of Polycom. The Avaya 1692 IP Speakerphone provides the comfort and productivity benefits inherent in an impressive, fingers-free conference cellphone. It gives you the huge set of Avaya air of secrecy™ facets at once to small, midsize and massive convention rooms.
Polycom is a Platinum member of the Avaya DevConnect program -- an initiative to advance, market and promote imaginative third-birthday party products that interoperate with Avaya expertise and extend the value of a company's investment in its community. As a Platinum member of the software, Polycom is eligible to put up items for compatibility checking out by the Avaya solution Interoperability and verify Lab. There a group of Avaya engineers develops a complete verify plan for every software to determine whether it is Avaya compliant. Doing so ensures agencies can confidently add optimum-in-category capabilities to their community without having to replace their existing infrastructure -- dashing deployment of latest functions and decreasing both network complexity and implementation prices.
"by means of offering compliance trying out to the numerous inventive businesses like Polycom who are contributors of our DevConnect program, Avaya promotes completely interoperable options that help organizations unleash effective new probabilities," pointed out Eric Rossman, vice chairman, developer family members and technical alliances, Avaya. "they're in a position to use unified communications capabilities to connect personnel and valued clientele to counsel from anywhere they're, over whatever machine they've obtainable -- getting more out of their multivendor network and delivering new price to their base line."
Avaya is a world leader in enterprise communications systems. The enterprise provides unified communications, contact facilities, and related capabilities without delay and through its channel companions to main corporations and businesses worldwide. firms of all sizes rely on Avaya for state-of-the-paintings communications that increase efficiency, collaboration, client service and competitiveness. For greater suggestions please seek advice from www.avaya.com. For extra counsel on the Avaya DevConnect application, visit www.avaya.com/devconnect.
Polycom, Inc. (NASDAQ: PLCM) is the world chief in telepresence, video, and voice options and a visionary in communications that empower americans to join and collaborate all over. seek advice from www.polycom.com for more assistance and observe us on Twitter @AllAboutPolycom.
© 2009 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" brand and the names and marks associated with Polycom's products are logos and/or provider marks of Polycom, Inc. and are registered and/or normal legislations marks within the united states and a lot of other nations. All different trademarks are property of their respective homeowners.
DENVER, June 7, 2016 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a number one company of customer adventure, engagement and increase solutions, nowadays introduced that TeleTech technology has extended its commercial enterprise Avaya cloud observe to mid-market consumers with a new cloud offering built on Avaya's IP office™ Platform.
TeleTech can now offer shoppers the virtualized capabilities of each the Avaya IP workplace Platform and the Avaya air of secrecy® Platform to bring Avaya's industry-main contact core (CC) and Unified Communications (UC) capabilities for small to mid-sized businesses (SMBs) and excessive-end corporations alike.
As one of the vital first Avaya certified partners to deploy the Avaya air of mystery Platform in a cloud delivery model, TeleTech expertise utilized over four years of cloud journey and over twenty years of team and client engagement adventure from Avaya to enhance an enterprise-grade, enormously scalable and redundant Avaya IP office-primarily based cloud contact core and UC answer.
"Avaya is a market chief in touch core and UC options and we have been featuring authentic cloud contact center and UC solutions to the market for decades," referred to Jack Denault, SVP, expertise revenue and Alliances, TeleTech. "Introducing an IP office cloud solution to complement TeleTech's latest Avaya air of secrecy cloud observe enables us to quite simply meet the needs of the mid-market contact center or UC buyer. This makes us uniquely certified to convey the complete breadth of Avaya's CC and UC cloud options to market nowadays in line with the becoming demand for these Avaya offerings."
TeleTech's SMB purchasers can decide on a contact middle and/or UC solution in accordance with their existing business wants. Key points of the Avaya IP office cloud contact middle answer consist of:
"because the channel continues to play an important function in helping businesses migrate to the cloud, TeleTech is uniquely placed to serve both business and mid-market consumers on this adventure through cloud-primarily based Avaya aura and Avaya IP workplace structures," stated Morag Lucey, chief advertising and marketing officer at Avaya. "The TeleTech mid-market Cloud offer Powered by Avaya is a enormously strategic answer for our mutual channel partners and valued clientele."
For extra assistance about TeleTech know-how's cloud offering Powered via Avaya IP workplace, visit TeleTechTechnology.com/cloud.
ABOUT TELETECH TECHNOLOGYTeleTech expertise is a pioneer amongst North American partners in providing cloud and on-premises contact center options powered by using Avaya and Cisco. As a leading accomplice in the design and beginning of customer journey technology solutions, it focuses on assisting companies across the globe supply quicker, smarter and more agile client interactions. TeleTech technology is a diagnosed Platinum Avaya connect associate and Cisco Gold associate. additionally, it has earned a four.6/5.0 usual customer pride rating and 4.8/5.0 implementation satisfaction score, making it one of the vital highest ranked Avaya and Cisco company companions. For extra tips, discuss with teletech.com/what-we-do/technology.
ABOUT TELETECHTeleTech is a leading global company of consumer event, engagement and growth options. established in 1982, the enterprise helps its valued clientele acquire, continue and grow ecocnomic client relationships. the use of customer-centric approach, technology, tactics and operations, TeleTech companions with enterprise leadership across advertising, sales and customer care to design and convey an easy, more human client adventure throughout every interaction channel. Servicing over eighty countries, TeleTech's forty three,000 personnel live by a set of consumer-concentrated values that e-book relationships with purchasers, their purchasers, and every different. To learn more about how TeleTech is bringing humanity to the client event, discuss with TeleTech.com.
logo - http://pictures.prnewswire.com/prnh/20140717/127860
To view the fashioned edition on PR Newswire, discuss with:http://www.prnewswire.com/news-releases/teletech-expertise-introduces-avaya-ip-office-cloud-present-300280395.html
source TeleTech Holdings, Inc.
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Avaya Inc. has introduced a brand new unencumber of Avaya IP workplace telephony, featuring the means to aid contact middle functionality internal IP workplace. The business in the beginning meant to free up edition 10.0 of Avaya IP workplace later this year, but has when you consider that altered its plans and the application is out now. IP workplace is geared toward small and medium-sized businesses with 10 to twenty clients, and is frequently marketed to organizations new to contact middle technologies.Cloud telco enterprise 8x8 to increase virtual contact center choices
Cloud telecommunications provider 8x8 Inc. has announced an improve to its digital Contact center suite. an important part of the upgrade became around more advantageous mobility and protection, however different features consist of virtual queuing, a chat interface and reporting wizards so as to provide supervisors better perception into agent productivity, in addition to enhanced customizability, browser help and other improvements. The upgrade is free to all existing 8x8 digital Contact core subscribers.New resource for CRM specialists
InTouch solutions has launched a new on-line useful resource middle for client relationship administration and phone center professionals. The resource middle is designed to deliver information on all employees, from entry level to C-level, in the revenue and service industries. subject matters coated will include computerized surveys, advertising suggestions and cell customer provider, and are supposed to help CRM pros study greater about their business, analyze trends and evaluate items on the market.
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CARY, N.C.--(BUSINESS WIRE)--Global Knowledge today announced the availability of two new Avaya IP Office 7.0 courses in which students will learn to install, administer, manage, and troubleshoot Avaya IP Office systems.
In the Avaya IP Office Implementation Workshop, students will learn to install, administer, and manage the implementation of an Avaya IP Office system. They will practice installing and configuring the IP Office system and using the Avaya IP Office 7.0 applications.
In five days, students will learn to install and configure VoIP endpoints, establish security settings, and configure Small Community Networking, VoiceMail Pro, hunt groups, and SIP terminals and connections. They will learn to work with Avaya IP Office system components, including the IP Office 500 control unit, IP Office Manager, System Status Application, and SysMonitor. Students will also learn to customize network connections and Avaya IP Office 7.0 applications.
In the Avaya IP Office Advanced Applications and Troubleshooting Workshop, a follow-on to basic Avaya IP Office 7.0 implementation training, students will use Avaya IP Office VoiceMail Pro to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech, Contact Store, Customer Call Reporter, and VoiceMail Pro in a Small Community Network.
In the five-day workshop, students will learn to configure and use VoiceMail Pro web services, install and configure one-X Portal server, and use diagnostic tools to troubleshoot common installation issues. They will also learn about the most common call scenarios and their affect on alarm functions and real-time and historical information.
The new Avaya IP Office 7.0 courses are available in classrooms and as private on-site courses that can be tailored to the needs of your organization. Learn more about the new courses and explore the comprehensive Avaya curriculum available from Global Knowledge at www.globalknowledge.com.
About Global Knowledge
Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.
Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.
BASKING RIDGE, NJ--(Marketwire -08/08/12)-
More professional services firms are choosing Avaya IP Office to stay connected, including a growing number of financial services companies that are experiencing transformative changes in their industry. By adopting Avaya IP Office -- the company's unified communications solution for small and mid-size enterprises (SME) -- financial services companies can enhance collaboration, mobility and customer service across their company, and turn communications into a secure, strategic business asset.
Three financial services companies that have chosen Avaya IP Office to improve their communications are AmeriMerchant, a merchant cash advance company, Fuoco Group, an accounting and advisory firm, and RootWorks, a consulting company dedicated to helping accounting practices succeed. Each company is sharing details of their experiences:
AmeriMerchant Speeds Customer Service to Stay Ahead of CompetitorsAmeriMerchant -- a NYC-based business working capital company with 100+ employees -- is in a time-sensitive industry, serving businesses ranging from restaurants to retail stores. These companies rely on AmeriMerchant's financing services to keep business flowing, which requires highly-reliable communications and the ability to get customers routed to the right person quickly to get the information they need.
To achieve this, AmeriMerchant chose Avaya IP Office. According to Andrew Altschuler, vice president, business development for AmeriMerchant, IP Office's advanced contact center capabilities enable customer calls to get answered quickly, and on the first try. This helps AmeriMerchant achieve their goal of eliminating missed or mis-routed calls, which can lead to lost sales -- something Altschuler no longer needs to worry about with Avaya IP Office in his business.
Avaya IP Office also helps AmeriMerchant improve customer service through salesperson training, enabling supervisors to view customer call statistics, listen on calls, and then provide tips or help struggling workers. Through nightly reports, supervisors can see if production is up or down, and improve customer service as needed.DJJ Technologies was the Avaya Business Partner for AmeriMerchant's implementation.
Fuoco Group Accountants Count on Avaya Connectivity When Fuoco Group, based in New York, sought a solution to keep accountants across multiple locations in close collaboration, they turned to Avaya so that their 85 employees across four locations remained in communications -- a critical factor during the busy tax season. To achieve this, they brought in Avaya IP Office, which simplified their approach to communications, while upgrading their capabilities.
According to Joseph Manzelli, director of operations, Fuoco Group, Avaya IP Office was quick to implement, and he could easily manage it by himself. This was in contrast to their last system from another vendor, which according to Manzelli, was a "fiasco" that took six months to implement. Additionally, Avaya IP Office meets Fuoco Group's key goal, which is to keep employees accessible at all times. Among Manzelli's favorite capabilities: keeping employees connected by extending business calls to their mobile phones, and incorporating functions like presence that not only show availability, but enable automatic "call-backs" to callers once employees are off the phone.Manhattan Business Systems was the Avaya Business Partner for Fuoco Group's implementation.
Mobility Tools Keep RootWorks in Close Contact with ClientsFor Darren Root, CEO of consulting and accounting services company RootWorks, advanced communications is essential for overseeing multiple businesses while on the road or in remote locations. In addition to helping accounting firms succeed with his guidance, the Root manages CPA practice Root and Associates, and also serves as executive editor of CPA Practice Advisor Magazine. To remain accessible -- and manage it all effectively -- RootWorks' CEO chose Avaya IP Office.
Root' s multiple responsibilities and busy travel schedule require him to have constant connectivity, since his clients remain demanding whether he is teaching a class, at his firm or at the airport. Both Root and his employees get help from Avaya IP Office's softphone application, which includes videoconferencing capabilities that let employees stay in touch visually with customers while mobile. Root plans to enhance mobility with the IP Office app for iPhone devices, enabling him to see presence of staff members, and have a wide range of conferencing capabilities (including the ability to quickly add, drop or mute contacts) at his fingertips.G3 Technologies and Forth Phaze were the Avaya Business Partners for RootWorks' implementation.
For more information on Avaya IP Office, visit here:
Quotes:"In our business, it's important to get someone on the line immediately. For instance, if our underwriter misses a call, or a customer seeking information on a product gets sent to the wrong person, we can lose the sale. Fortunately, we have Avaya IP Office, which delivers results. We've seen up to a 25% productivity increase through improved call response times, call volumes and sales tied to better call management."-- Andrew Altschuler, vice president, business development for AmeriMerchant
"We deal with many demanding clients -- from real estate to healthcare companies. This requires 24/7 access and service, and Avaya IP Office recognizes this by making communications across all our offices a pleasure, while giving our accountants the tools needed to stay in touch."-- Joseph Manzelli, director of operations, Fuoco Group
"I used to see larger companies with these advanced capabilities, and now with Avaya IP Office, we have all those capabilities too -- plus more. We also get the added benefit of a cost-effective system that is easy to manage by yourself. Unified Communications and mobility are very important for a small business like ours to have, and fortunately we have it with IP Office."-- Darren Root, CEO of RootWorks
Research:In a study of Networks & Telecom decision-makers, when asked which initiatives were likely to be your firm's top priority, the majority of financial services vertical respondents (46%) said mobility support for employees, customers or business partners was a 'high priority over the next 12 mos. This rated highest amongst all priorities. (Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
(1) (Source: Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
Global maritime services company modernizing communications in offices throughout Spain, Europe and North Africa
BARCELONA, SPAIN --(Marketwired - January 03, 2017) - Avaya today announced that Groupo Transcoma, one of the most powerful and solid holding companies in domestic and international commerce, is modernizing and unifying communications with a new solution from Avaya.
As a key part of its global implementation strategy, the maritime services company is moving beyond the limited functionality of its hardware-based switchboards to the streamlined, software-based Avaya IP Office platform. The Avaya solution is already deployed at Groupo Transcoma's Barcelona headquarters and in will ultimately connect 26 offices throughout Spain, Europe and North Africa.
Groupo Transcoma's new communications platform will enable the company to reduce administration, operating and maintenance costs. Smart routing will take advantage of the lowest cost route to connect calls across the company's offices. Calls can be seamlessly forwarded between any office without incurring additional network costs.
As befitting a maritime transportation company, employees will have greater mobility as their cellphones and smart devices can now become extensions on the Avaya IP Office platform, making them accessible through their company number regardless of whether they're in the office, traveling or working remotely.
As Groupo Transcoma adds new offices and employees, the Avaya platform simply scales to make room without complicated upgrades and configuration requirements.
Learn more about Groupo Transcoma's communications transformation with the Avaya IP Office Platform here.
"We were paying very high maintenance and administration costs due to having so many offices. The obsolete terminals are being replaced without the need for hardware. We are noticing cost savings because we do not have to invest in new switchboards but can connect the smallest locations to the central switchboard via the VPN. The idea is to have only three switchboards that unify all offices."
Giles Antonio, organization and systems director, Groupo Transcoma
About Grupo Transcoma
Grupo Transcoma's origins date back to 1810, when Agencia Marítima Daniel Ripol y Cía was established in Barcelona, performing shipping activities. In 1940, it adopted the trading name Transcoma. In 1969, Transcoma intensified its expansion into the management of customs, freight forwarding and logistics activities. As a result, Grupo Transcoma was formed, a family organization with 100% national capital. For more information: www.grupotranscoma.com
Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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