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MESA, AZ, Dec 16, 2014 (Marketwired by the use of COMTEX) -- Syn-Apps, a pacesetter in mass notification and paging solutions, these days introduced that its SA-Announce utility has efficiently completed compliance trying out with IP office from Avaya AV., +0.74% a global issuer of solutions that permit client and team engagement throughout distinct channels and instruments for more advantageous client event, improved productiveness and stronger monetary performance.
SA-Announce is an greater paging and mass notification solution that seamlessly integrates a large number of endpoints to carry textual content, audio, and image notifications. It serves as a centralized notification management platform that can streamline operational approaches and communique distributed across numerous methods and disparate endpoints. The utility is now compliance-demonstrated by means of Avaya for compatibility with Avaya IP workplace, and Avaya 9600 and 96x1 collection IP Deskphones.
With SA-Announce, organizations can optimize their communications environments by aligning expertise with emergency and non-emergency communication pursuits. Centralizing the device helps in the reduction of overhead management expenses, limit notification initiation time, and get rid of knowledge human error; all of which can increase safeguard and security right through crucial pursuits.
Syn-Apps is a technology partner in the Avaya DevConnect software -- an initiative to improve, market and promote innovative third-party products that interoperate with Avaya technology and extend the price of a company's funding in its network.
As a expertise companion, Syn-Apps is eligible to post items for compliance checking out with the aid of the Avaya solution Interoperability and verify Lab. There, a crew of Avaya engineers develops a finished check plan for each and every utility to verify whether it is Avaya compatible. Doing so allows agencies to confidently add most suitable-in-classification capabilities to their network without needing to replace their latest infrastructure -- dashing deployment of new purposes and cutting back both network complexity and implementation prices.
"Syn-Apps is excited to carry over 13 years of notification competencies to the Avaya IP workplace platform. This expands our product availability to mutual Avaya shoppers running IP workplace. Now that Syn-Apps' SA-Announce has efficaciously achieved this newest DevConnect compliance testing, both Avaya air of mysteryÂ® and IP office shoppers have a complete solution for on and off-premise emergency and non-emergency notification needs."
- Ian Pitts, President and CEO, Syn-Apps LLC
"DevConnect know-how companions like Syn-Apps are assisting Avaya customers and device Integrators optimize their unified communications system to help community-vast paging and notification wants. Syn-Apps' gives purchasers a notification management answer it truly is compatible with Avaya IP office expertise."
- Eric Rossman, vp, Developer family members, Avaya
Avaya is a number one issuer of options that allow customer and group engagement across diverse channels and instruments for more suitable consumer adventure, extended productivity and improved economic efficiency. Its world-class contact middle and unified communications applied sciences and services can be found in a wide variety of bendy on-premise and cloud deployment alternate options that seamlessly combine with non-Avaya functions. The Avaya Engagement atmosphere enables third events to create and personalize business purposes for aggressive capabilities. Avaya's cloth-based networking options aid simplify and accelerate the deployment of business crucial functions and features. For extra assistance please talk over with www.avaya.com.
Syn-Apps is a leader in notification options designed to improve enterprise procedures, raise safeguard, and streamline internal and external conversation. since 2001, hundreds of agencies have built-in Syn-Apps notification and get in touch with-recording items with telephones, paging programs, IP audio system, and a whole lot of other inside systems and features. For extra information, please discuss with www.syn-apps.com.
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Avaya, Inc. today launched Avaya IP office liberate 6.1. Avaya IP office is the company’s flagship communications solution for small and medium-sized companies (SMEs). The new version gives you a host of company collaboration and consumer provider enhancements that may enrich ease-of-use and worker productiveness for SME people, while introducing large new efficiencies for corporations. I had a convention call and demo with Avaya executives to discover what can be in the newest version of IP office.
the new Avaya IP workplace now has a simple single DVD bootable deploy working Linux and comes with key purposes already put in. prior to now, a enterprise associate needed to install the OS and IP workplace functions from several sources by way of assorted DVDs. They claim that you could deploy an office <20 users in beneath 30 minutes for this reason reducing TCO. application setting up times were cut with the aid of seventy five% compared with the prior version based on Avaya.
The internet-based mostly Avaya one-X Portal for IP workplace changed into redesigned and lines a customizable interface with ‘drag and drop’ software “gadgets”. The application which lets clients control calls, IMs and e-mails from one computer-based mostly portal now enables clients to vicinity devices (i.e. listing, call Log, and so on.) at any place they need on their display. additional customization comprises ‘skins’ and branding with the SME’s business name.Avaya IP office v6.1 activities enhanced Contact middle reporting. It analyzes all calls flowing and makes them viewable on a geographic map. This provides a visual record of the quantity of client interaction in response to their place. a different new contact core feature is forced state, the place a supervisor can force an agent to become available if as an example they observe their fame has been set to unavailable for too lengthy or there is a massive spike in call volume.
V6.1 offers expanded video alternatives. It now helps advanced multi-element HD videoconferencing with up to four events (requires the Avaya 1040 Video Conferencing equipment). moreover, it allows for video integration with selected third-party SIP phones, including the Polycom VVX and the Grandstream GVX3140.
one other feature they touted changed into its "Multi-site administration". SMEs can control distinctive office sites the usage of one consolidated interface. This requires a single log-in to view and manipulate communications parameters (i.e. consumer rights, hunt organizations) of dissimilar places (up to 32 websites), which is an extra TCO improvement
Avaya IP workplace Roadmap progress
The business also achieved huge points of its Avaya IP workplace roadmap, publish the Avaya-Nortel enterprise techniques (NES) merger. This includes interoperability with NES platforms and telephones, including the business Communications manager (previously NES’ SME offering) and CS1000 methods, and the BCM 1100 and 1200 collection IP desk phones. With lots of legacy Nortel IP phones accessible, here is an incredible promoting factor for Avaya. An Avaya-branded free up of enterprise Communications supervisor (edition 6.0) aspects new faraway and mobility capabilities and internet-based mostly conferencing alternate options.
Avaya talked about its improved Avaya IP office is now available international. Avaya IP office provides a single software to agencies for all their communications channels, conferences, team collaboration and content material sharing. Avaya IP office adds support for Avaya Equinox, the company's signature UC journey, as well as different new capabilities for SMEs. The device contains Avaya's unified communications and collaboration capabilities and items bendy deployment alternatives, for cloud, hybrid and on-premises.
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CARY, N.C.--(BUSINESS WIRE)--Global Knowledge today announced the availability of two new Avaya IP Office 7.0 courses in which students will learn to install, administer, manage, and troubleshoot Avaya IP Office systems.
In the Avaya IP Office Implementation Workshop, students will learn to install, administer, and manage the implementation of an Avaya IP Office system. They will practice installing and configuring the IP Office system and using the Avaya IP Office 7.0 applications.
In five days, students will learn to install and configure VoIP endpoints, establish security settings, and configure Small Community Networking, VoiceMail Pro, hunt groups, and SIP terminals and connections. They will learn to work with Avaya IP Office system components, including the IP Office 500 control unit, IP Office Manager, System Status Application, and SysMonitor. Students will also learn to customize network connections and Avaya IP Office 7.0 applications.
In the Avaya IP Office Advanced Applications and Troubleshooting Workshop, a follow-on to basic Avaya IP Office 7.0 implementation training, students will use Avaya IP Office VoiceMail Pro to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech, Contact Store, Customer Call Reporter, and VoiceMail Pro in a Small Community Network.
In the five-day workshop, students will learn to configure and use VoiceMail Pro web services, install and configure one-X Portal server, and use diagnostic tools to troubleshoot common installation issues. They will also learn about the most common call scenarios and their affect on alarm functions and real-time and historical information.
The new Avaya IP Office 7.0 courses are available in classrooms and as private on-site courses that can be tailored to the needs of your organization. Learn more about the new courses and explore the comprehensive Avaya curriculum available from Global Knowledge at www.globalknowledge.com.
About Global Knowledge
Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.
Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.
BASKING RIDGE, NJ--(Marketwire -08/08/12)-
More professional services firms are choosing Avaya IP Office to stay connected, including a growing number of financial services companies that are experiencing transformative changes in their industry. By adopting Avaya IP Office -- the company's unified communications solution for small and mid-size enterprises (SME) -- financial services companies can enhance collaboration, mobility and customer service across their company, and turn communications into a secure, strategic business asset.
Three financial services companies that have chosen Avaya IP Office to improve their communications are AmeriMerchant, a merchant cash advance company, Fuoco Group, an accounting and advisory firm, and RootWorks, a consulting company dedicated to helping accounting practices succeed. Each company is sharing details of their experiences:
AmeriMerchant Speeds Customer Service to Stay Ahead of CompetitorsAmeriMerchant -- a NYC-based business working capital company with 100+ employees -- is in a time-sensitive industry, serving businesses ranging from restaurants to retail stores. These companies rely on AmeriMerchant's financing services to keep business flowing, which requires highly-reliable communications and the ability to get customers routed to the right person quickly to get the information they need.
To achieve this, AmeriMerchant chose Avaya IP Office. According to Andrew Altschuler, vice president, business development for AmeriMerchant, IP Office's advanced contact center capabilities enable customer calls to get answered quickly, and on the first try. This helps AmeriMerchant achieve their goal of eliminating missed or mis-routed calls, which can lead to lost sales -- something Altschuler no longer needs to worry about with Avaya IP Office in his business.
Avaya IP Office also helps AmeriMerchant improve customer service through salesperson training, enabling supervisors to view customer call statistics, listen on calls, and then provide tips or help struggling workers. Through nightly reports, supervisors can see if production is up or down, and improve customer service as needed.DJJ Technologies was the Avaya Business Partner for AmeriMerchant's implementation.
Fuoco Group Accountants Count on Avaya Connectivity When Fuoco Group, based in New York, sought a solution to keep accountants across multiple locations in close collaboration, they turned to Avaya so that their 85 employees across four locations remained in communications -- a critical factor during the busy tax season. To achieve this, they brought in Avaya IP Office, which simplified their approach to communications, while upgrading their capabilities.
According to Joseph Manzelli, director of operations, Fuoco Group, Avaya IP Office was quick to implement, and he could easily manage it by himself. This was in contrast to their last system from another vendor, which according to Manzelli, was a "fiasco" that took six months to implement. Additionally, Avaya IP Office meets Fuoco Group's key goal, which is to keep employees accessible at all times. Among Manzelli's favorite capabilities: keeping employees connected by extending business calls to their mobile phones, and incorporating functions like presence that not only show availability, but enable automatic "call-backs" to callers once employees are off the phone.Manhattan Business Systems was the Avaya Business Partner for Fuoco Group's implementation.
Mobility Tools Keep RootWorks in Close Contact with ClientsFor Darren Root, CEO of consulting and accounting services company RootWorks, advanced communications is essential for overseeing multiple businesses while on the road or in remote locations. In addition to helping accounting firms succeed with his guidance, the Root manages CPA practice Root and Associates, and also serves as executive editor of CPA Practice Advisor Magazine. To remain accessible -- and manage it all effectively -- RootWorks' CEO chose Avaya IP Office.
Root' s multiple responsibilities and busy travel schedule require him to have constant connectivity, since his clients remain demanding whether he is teaching a class, at his firm or at the airport. Both Root and his employees get help from Avaya IP Office's softphone application, which includes videoconferencing capabilities that let employees stay in touch visually with customers while mobile. Root plans to enhance mobility with the IP Office app for iPhone devices, enabling him to see presence of staff members, and have a wide range of conferencing capabilities (including the ability to quickly add, drop or mute contacts) at his fingertips.G3 Technologies and Forth Phaze were the Avaya Business Partners for RootWorks' implementation.
For more information on Avaya IP Office, visit here:
Quotes:"In our business, it's important to get someone on the line immediately. For instance, if our underwriter misses a call, or a customer seeking information on a product gets sent to the wrong person, we can lose the sale. Fortunately, we have Avaya IP Office, which delivers results. We've seen up to a 25% productivity increase through improved call response times, call volumes and sales tied to better call management."-- Andrew Altschuler, vice president, business development for AmeriMerchant
"We deal with many demanding clients -- from real estate to healthcare companies. This requires 24/7 access and service, and Avaya IP Office recognizes this by making communications across all our offices a pleasure, while giving our accountants the tools needed to stay in touch."-- Joseph Manzelli, director of operations, Fuoco Group
"I used to see larger companies with these advanced capabilities, and now with Avaya IP Office, we have all those capabilities too -- plus more. We also get the added benefit of a cost-effective system that is easy to manage by yourself. Unified Communications and mobility are very important for a small business like ours to have, and fortunately we have it with IP Office."-- Darren Root, CEO of RootWorks
Research:In a study of Networks & Telecom decision-makers, when asked which initiatives were likely to be your firm's top priority, the majority of financial services vertical respondents (46%) said mobility support for employees, customers or business partners was a 'high priority over the next 12 mos. This rated highest amongst all priorities. (Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
(1) (Source: Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)
GOODYEAR, Ariz., March 9, 2015 /PRNewswire/ -- 911 Emergency Telecom Company (911 ETC), a leading E911 services provider, today announced that CrisisConnect for VoIP is compliant with key unified communications solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
CrisisConnect for VoIP helps businesses across all verticals manage E911, routing outgoing 9-1-1 calls to the correct Public Safety Answering Point along with accurate location information. The application is now compliance-tested by Avaya for compatibility with IP Office 9.0. It is also compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1 using Avaya Aura Session Manager 6.1.
911 ETC is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. Its CrisisConnect solution is available through the Avaya DevConnect Select Product Program.
As a Technology Partner, 911 ETC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"As a DevConnect Technology Partner since 2003, 911 ETC is committed to working with Avaya to help businesses establish and maintain E911 compliance," stated Bill Svien, VP Corporate Strategy, 911 ETC. "With the increased capabilities that IP Office 9.0 offers organizations, this compliance testing is a key milestone toward accomplishing that end."
"911 ETC compliance-tested solutions are helping our customers maintain full E911 compliance by properly routing 9-1-1 calls to the Public Safety Answering Point local to the outgoing call," stated Eric Rossman, Vice President Developer Relations, Avaya.
Additional Resourceshttps://www.devconnectmarketplace.com/911-etc-inc www.avaya.com/devconnect
About AvayaAvaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
About 911 ETC911 Emergency Telecom Company is a leading provider of E911 emergency services across the United States and Canada, helping organizations meet E911 regulations and keep people safe. Founded in 1997, 911 ETC is widely recognized within the industry for its expertise and ongoing, fully managed E911 service. As an Avaya Select Product Partner, the company manages exclusive or hybrid E911 solutions for analog, digital, IP, SIP and wireless phones for organizations of all types and sizes.
SOURCE 911 Emergency Telecom CompanyRelated Links
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