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September 20, 2010 09:03 ET
IMG 1010 Gateway Receives DevConnect Certification With Key Avaya Voice Portal and Avaya air of mystery™ SIP options
PARSIPPANY, NJ--(Marketwire - September 20, 2010) - Dialogic supplier, a world issuer of world-class items and technologies for multimedia and sign processing, today announced that its Dialogic® IMG 1010 built-in Media Gateway has been verified and verified to be compliant with Avaya Voice Portal and related Avaya aura™ infrastructure solutions from Avaya Inc., a worldwide chief in enterprise communications techniques, utility and features.
The IMG 1010, a service-grade VoIP gateway that supports each media and signaling in a single chassis, is now compliance-tested by Avaya for compatibility with Avaya Voice Portal and SIP infrastructure built using Avaya air of secrecy™ Session supervisor, Avaya air of secrecy™ communique supervisor entry point and Avaya aura™ communication supervisor characteristic Server. name middle clients in quite a lot of areas are already attaining benefits from the interoperability of Dialogic and Avaya solutions, which enable organizations to connect between SIP functions and subscribers on SS7, ISDN, and CAS cellular and wireline networks.
"Dialogic is very joyful to achieve DevConnect compliance between our IMG 1010 gateway and Avaya's Voice Portal utility using Avaya air of secrecy community add-ons," pointed out Harold Klett, vp and commonplace manager of the carrier provider market group for Dialogic. "The marketplace for cloud-based mostly hosted services is accelerating and the mixture of the IMG 1010 and Avaya air of secrecy infrastructure makes it possible for agencies applying such capabilities to comfortably join and interact with their mobile and wireline valued clientele."
Dialogic is a member of the Avaya DevConnect software, an initiative to develop, market and promote creative third-celebration items that interoperate with Avaya know-how and extend the price of a corporation's funding in its community. As a Gold member of the program, Dialogic is eligible to submit items for compatibility testing with the aid of the Avaya solution Interoperability and test Lab. There, a crew of Avaya engineers develops a finished test plan for every application to investigate no matter if it's Avaya compliant. Doing so ensures groups can confidently add most advantageous-in-type capabilities to their community without needing to exchange their existing infrastructure -- rushing deployment of latest applications and reducing both community complexity and implementation charges.
"Dialogic's IMG 1010 built-in media gateway helps companions the usage of Avaya's Voice Portal and Avaya air of secrecy SIP infrastructure to connect to purchasers on lots of diverse instant and wireline networks together with those supporting SS7, ISDN and CAS protocols," mentioned Eric Rossman, vice chairman, developer family members, Avaya. "This type of guide permits Avaya to satisfy the needs of consumers using both IP and circuit-based networks."
About Avaya Avaya is a world chief in enterprise communications programs. The company gives unified communications, contact facilities, records options and connected features at once and through its channel companions to leading groups and businesses around the world. organizations of all sizes rely upon Avaya for state-of-the-artwork communications that enhance effectivity, collaboration, consumer provider and competitiveness. For extra suggestions please seek advice from www.avaya.com. For more advice on the Avaya DevConnect program, talk over with www.avaya.com/devconnect.
About Dialogic Dialogic organisation is a number one issuer of world-type, inventive applied sciences in response to open specifications that enable imaginative mobile, video, IP, and TDM solutions for community service providers and business communique Networks. Dialogic's purchasers and companions depend on its leading-aspect, bendy components to hastily installation cost-brought options everywhere.
guidance about Dialogic is purchasable at http://www.dialogic.com/. also, be part of our social networking group, the Dialogic alternate network (DEN), at www.dialogic.com/den or seek advice from our fb, Twitter and YouTube pages for further Dialogic information and updates.
Dialogic is a registered trademark of Dialogic business enterprise. other trademarks outlined and/or marked herein belong to their respective house owners. Dialogic and its subsidiaries inspire all users of their products to obtain all crucial highbrow property licenses required to put into effect their ideas or purposes, which licenses might also differ from nation to nation.
SANTA CLARA, CA--(Marketwired - Oct 21, 2014) -
Avaya these days introduced that it has bought two market management awards from trade analyst company Frost & Sullivan. The awards cowl key technologies for facilitating customer engagement between corporations and corporations and the customers that they serve.
The 2014 Frost & Sullivan North america Market leadership Awards for Inbound Contact center Routing and for Interactive Voice Response got to Avaya in response to opinions across a few standards, corresponding to product pleasant and differentiation, implementation excellence, expense/performance price, brand power and continual innovation.
Frost & Sullivan cited that for the fourth 12 months, Avaya has executed greater than 30 % share within the Inbound Contact middle market. In 2013, Avaya's share within the Interactive Voice Response market grew to essentially 19 percent from 12.three p.c the 12 months prior, fueled by using a lift in revenue of near eighty %.
Avaya has more than 1 / 4 century of expertise within the building and implementation of customer engagement technologies and is smartly positioned to capitalize on altering traits available in the market, including the circulate to omni-channel consumer engagement and cloud-primarily based Contact core services, or CCaaS. today, Avaya presents the most effective true technology platform for omni-channel consumer engagement with Avaya air of secrecy® event Portal, which offers a single software platform from which to deliver every element of the customer adventure right into a seamless, dynamic flow with improved, real-time visibility into interactions and contextual suggestions.
Demand from Cloud service suppliers and valued clientele for customer engagement technologies powered by Avaya and Avaya inner most Cloud services has been increasing abruptly. in the past half yr, BT Wholesale, Teletech and HP are just a couple of of people that have announced plans to extend Avaya consumer engagement technologies as a service to their customers or partners.
fees "Avaya has accomplished a management position within the contact center market through continuing its background of innovation, realizing market developments and consumer wants, and featuring sophisticated aid to customers and companions. we are very happy to recognize Avaya with the 2014 Market management awards for Interactive Voice Response and for Inbound Contact core Routing."Nancy Jamison, important Analyst customer Contact, Frost & Sullivan
"The only consistent, certain means of sustainable manufacturer boom is via having shoppers that really engaged with an organization. This capacity that the know-how they use should give the adventure that helps engagement -- primary, efficient yet complete and reflective of the group the company represents. Avaya customer Engagement technologies deliver the omni-channel experience for each consumers and, just as importantly, the organizations that serve them, delivered within the deployment mannequin that most accurately fits the company's objectives."Tom Schollmeyer, vice president, Contact middle and Cloud options, Avaya
further ResourcesFrost & Sullivan 2014 Market Share leadership Award ReportsAvaya consumer journey administration
Tags: Avaya, consumer journey, engagement, contact middle, cloud, CCaaS
About Avaya Avaya is a global issuer of enterprise collaboration and communications options, providing unified communications, contact centers, networking and linked features to groups of all sizes around the globe. For more tips, please seek advice from www.avaya.com.
certain statements contained in this press free up may well be ahead-looking statements. These statements may be identified by means of ahead-searching terminology akin to "assume," "consider," "proceed," "could," "estimate," "are expecting," "intend," "may additionally," "might," "plan," "capabilities," "predict," "may still" or "will" or other an identical terminology. we've based mostly these forward-searching statements on our latest expectations, assumptions, estimates and projections. while we consider these are least expensive, such ahead-looking statements involve standard and unknown risks and uncertainties, many of which might be past our control. These and other crucial elements can cause our specific consequences to vary materially from any future outcomes expressed or implied by way of these forward-looking statements. For an inventory and outline of such hazards and uncertainties, please check with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any ahead-looking statements.
comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya linked blog.
Communications application colossal Avaya is pushing its Voice over IP software to the subsequent level with the capacity to integrate inside a carrier Oriented architecture .
The business talked about its new Avaya Voice Portal vastly reduces the expenses of deploying speech self-provider by using a corporation's current net services . This integration is designed to make Avaya's utility less complicated to manipulate for consumer provider operations, in preference to having to combine a separate speech answer architecture for aid desk capabilities like alternate of address and password reset requests.
The Avaya Voice Portal utility platform, which it introduced today, may be attainable this November. A separate construction tool, Avaya Dialog fashion designer, is decided for liberate this September.Dan Miller, senior analyst at Opus analysis, stated greater corporations are moving to a carrier oriented structure that make use of net-primarily based technologies and tools to leverage a corporation's existing call processing, voice response and customer support techniques.
"Avaya is already a leader involved core automation and this announcement, working with companions and open supply accessories, receives them more hooks into the enterprise," Miller informed internetnews.com.
Avaya Voice Portal helps the open requisites-based crimson Hat Linux commercial enterprise 3.0 platform. The business additionally announced it selected IBM's Websphere Voice Server and Websphere software Server because the initial speech and middleware platforms for Avaya Voice Portal.
while Voice Portal works with different middleware, analyst Miller stated a companion like IBM with its considerable elements gives a "security blanket" of assurance for expertise customers.
"We see this as the next step to IP-based mostly SOA architectures," referred to Cory Glover, Product advertising supervisor for Avaya. "The synergies between VOIP know-how, SOA and speech will generate more enterprise value for our customers." current clients of Avaya's Interactive Voice Response application should be in a position to upgrade free to the Voice Portal as part of their upkeep contract. for brand new shoppers, the charge is $900 per port.
moreover, Avaya and IBM had been working collectively to give a tighter integration of utility building equipment and development environments throughout the Eclipse three.1 platform. Avaya's new Eclipse-primarily based construction device, Dialog clothier, works with IBM WebSphere Eclipse-based mostly tooling, providing commonality and capabilities re-use for valued clientele and application builders.
Working together, IBM's WebSphere Voice Toolkit add-ons and the Avaya Dialog designer can help Avaya purchasers increase, debug, and installation Voice XML purposes for Avaya Self service options.
this is the 2d time in per week Avaya and IBM have attached. prior, IBM introduced an contract to consist of Avaya-powered "click-to-name" functionality and internet conferencing integration into IBM's Lotus Sametime, Notes, and Domino products.
The lower charge structure of the use of SOA has the capabilities to make voice applications more alluring to mid and smaller size companies. "there's an incredible middle market below the Fortune 1000 who couldn't have enough money to put money into speech," stated Tom Hanson, senior product manager of voice self-service at Avaya.
Voice-enabled applications encompass mobilephone-based mostly booking of commute, monitoring programs and assurance claims. "an automated support desk can decrease charges and provide more desirable service," referred to Hanson. "but if it charge thousands and thousands of dollars, corporations weren't going to put money into it, now we're presenting a more desirable return on investment."
The reliability and uptime had been superior in Voice Portal which facets a license pooling device. The device acknowledges a failure to manner a call and move to one other a part of the network to tackle the transaction.
"We suppose this is an additional approach we in the reduction of the total charge of possession," talked about Glover. during the past, when there become a technical breakdown the caller would ought to wait in a queue to be helped by using a human agent.
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September 20, 2010 09:03 ET
IMG 1010 Gateway Receives DevConnect Certification With Key Avaya Voice Portal and Avaya Aura™ SIP Solutions
PARSIPPANY, NJ--(Marketwire - September 20, 2010) - Dialogic Corporation, a global provider of world-class products and technologies for multimedia and signal processing, today announced that its Dialogic® IMG 1010 Integrated Media Gateway has been tested and verified to be compliant with Avaya Voice Portal and related Avaya Aura™ infrastructure solutions from Avaya Inc., a global leader in enterprise communications systems, software and services.
The IMG 1010, a carrier-grade VoIP gateway that supports both media and signaling in a single chassis, is now compliance-tested by Avaya for compatibility with Avaya Voice Portal and SIP infrastructure built using Avaya Aura™ Session Manager, Avaya Aura™ Communication Manager Access Element and Avaya Aura™ Communication Manager Feature Server. Call center customers in various regions are already achieving benefits from the interoperability of Dialogic and Avaya solutions, which enable businesses to connect between SIP applications and subscribers on SS7, ISDN, and CAS mobile and wireline networks.
"Dialogic is very pleased to achieve DevConnect compliance between our IMG 1010 gateway and Avaya's Voice Portal application utilizing Avaya Aura network components," said Harold Klett, vice president and general manager of the service provider market group for Dialogic. "The market for cloud-based hosted services is accelerating and the combination of the IMG 1010 and Avaya Aura infrastructure enables enterprises utilizing such services to easily connect and interact with their mobile and wireline customers."
Dialogic is a member of the Avaya DevConnect program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Gold member of the program, Dialogic is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.
"Dialogic's IMG 1010 integrated media gateway helps partners using Avaya's Voice Portal and Avaya Aura SIP infrastructure to connect to customers on a variety of different wireless and wireline networks including those supporting SS7, ISDN and CAS protocols," said Eric Rossman, vice president, developer relations, Avaya. "This kind of support enables Avaya to meet the needs of customers using both IP and circuit-based networks."
About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Dialogic Dialogic Corporation is a leading provider of world-class, innovative technologies based on open standards that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks. Dialogic's customers and partners rely on its leading-edge, flexible components to rapidly deploy value-added solutions around the world.
Information about Dialogic is available at http://www.dialogic.com/. Also, join our social networking community, the Dialogic Exchange Network (DEN), at www.dialogic.com/den or visit our Facebook, Twitter and YouTube pages for additional Dialogic news and updates.
Dialogic is a registered trademark of Dialogic Corporation. Other trademarks mentioned and/or marked herein belong to their respective owners. Dialogic and its subsidiaries encourage all users of their products to procure all necessary intellectual property licenses required to implement their concepts or applications, which licenses may vary from country to country.
Four new services are available from M&C - focused to increase efficiency, reliability, and further automate contact centers and IVR platforms, while ensuring optimum productivity. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and IVR platforms.Bohemia, NY, February 04, 2015 --(PR.com)-- M&C Associates announced today its offering of four new services, all focused to increase efficiency, reliability, and further automate contact centers and IVR platforms, while ensuring optimum productivity. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and IVR platforms.
“These offers represent the culmination of a ‘best in class’ development and deployment process,” says Lou Marianacci, CEO and President, M&C Associates LLC. He continues, “Needs were identified by our customers, solutions were built and tested in production environments, followed by a rigorous post-production QA process. The final step was to get a ‘seal of approval’ from our customers before they were introduced to the market-at-large.”
The first of four new offers available from M&C Associates is the Avaya POM Service, which empowers Business Analysts and Contact Center Managers to become more self-sufficient with hands-on capabilities. Designed to implement automated outbound campaigns, these campaigns can be sent by SMS texts, emails, or phone alerts and notifications, agent-based predictive dialing, interactive services-or a combination are also provided. Creating engaging interactive campaigns that give customers the information they need when they need it, in the way they choose to receive it, is all possible with POM on the Avaya Aura© Experience Portal-AAEP. M&C not only trains the contact center management team on how to implement a campaign, the strategic direction of a campaign is part of the knowledge transfer, and Contact Center analysts learn how to design strategies leveraging POM features. With this capability, the creation, implementation, and management of campaigns is simplified, which helps business reduce costs, capture more revenue and improve customer satisfaction.
Next, is Day-2 Support for those with Avaya Aura® Contact Center-AACC, providing high level service upon ‘implementation cutover’ day to guarantee optimum efficiency for the contact center. Day-2 Support prepares contact center management to be more self-sufficient with ‘built-in tools’ and an escalation process. Access to M&C’s subject matter experts in problem resolution and identifying the more critical issues, guarantees maximum productivity in contact center management.
The third offering is an intelligent proactive monitoring service called iProWatch for IVR platforms and applications. Designed to reduce downtime, improve operational efficiency and increase system availability, iProWatch service is associated with three simple words that define its primary benefit-‘peace of mind’! With iProWatch sanity checks are performed by default in 15 minute intervals for functionality and performance, and any potential problems on the IVR platform can be detected before business is impacted. This provides the highest level protection against outages, alarms, errors or failures. It can even be highly customized to suit business operational needs such as: setting a ‘disk alarm’ for when a disk is running low on space; sending a notification at the first ‘sign of degradation’ on a critical process; or alerting ‘loss of revenue’ when an application/operation inefficiency is detected.
The fourth and final offering to be announced at this time, is M&C Associates’ Agent Screen Consolidator, which provides a way for agents to navigate a variety of legacy green-screen applications and web services, all coming from dissimilar host data formats, and delivers them to a single source-the agent’s desktop for a unified appearance. When the agent can see the “full lifecycle” of the customer experience, quality service is delivered by the agent to the caller as a result of: shortened call time, special notes to the agent about the caller, and calls flow effectively. One client claimed that training time was reduced by 75%, with drop down notes and screen pop alerts being available to agents to assist callers, and reported a 50% increase in agent retention.
All of these new services are successfully implemented in various contact centers, and may be demonstrated upon request. For further information, please feel free to contact us.
M&C Associates LLC is a premier provider of IVR, Speech, CTI and Contact Center solutions to enterprises, government agencies, and service providers across the United States and Canada. With over 25 years of experience in IVR system deployments worldwide, we have a keen understanding of customer requirements and are proud of our successes in meeting and exceeding their expectations. We are a certified Avaya Business Partner and provide a full suite of services for the Avaya Voice Portal, MPS 500/1000 and Nortel VPS legacy platforms. M&C offers business consulting services, program management, system design, application design and development, advanced speech design and implementation, CTI and web solutions integration. We assist clients with migration of existing applications to a new platform or a complete from the ground-up system redesign to take advantage of newer technologies. Please contact us with any questions about our company, products and services.
CARY, N.C.--(BUSINESS WIRE)--Global Knowledge today announced the availability of two new Avaya IP Office 7.0 courses in which students will learn to install, administer, manage, and troubleshoot Avaya IP Office systems.
In the Avaya IP Office Implementation Workshop, students will learn to install, administer, and manage the implementation of an Avaya IP Office system. They will practice installing and configuring the IP Office system and using the Avaya IP Office 7.0 applications.
In five days, students will learn to install and configure VoIP endpoints, establish security settings, and configure Small Community Networking, VoiceMail Pro, hunt groups, and SIP terminals and connections. They will learn to work with Avaya IP Office system components, including the IP Office 500 control unit, IP Office Manager, System Status Application, and SysMonitor. Students will also learn to customize network connections and Avaya IP Office 7.0 applications.
In the Avaya IP Office Advanced Applications and Troubleshooting Workshop, a follow-on to basic Avaya IP Office 7.0 implementation training, students will use Avaya IP Office VoiceMail Pro to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech, Contact Store, Customer Call Reporter, and VoiceMail Pro in a Small Community Network.
In the five-day workshop, students will learn to configure and use VoiceMail Pro web services, install and configure one-X Portal server, and use diagnostic tools to troubleshoot common installation issues. They will also learn about the most common call scenarios and their affect on alarm functions and real-time and historical information.
The new Avaya IP Office 7.0 courses are available in classrooms and as private on-site courses that can be tailored to the needs of your organization. Learn more about the new courses and explore the comprehensive Avaya curriculum available from Global Knowledge at www.globalknowledge.com.
About Global Knowledge
Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.
Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.
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