|Exam Name||:||Avaya Aura(TM) Contact Center(R) Implementation|
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|Updated On||:||April 19, 2019|
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MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- by the use of PRWEB - Calabrio, a number one issuer of contact middle group of workers optimization (WFO) and analytics utility, has further elevated into the Avaya marketplace with the aid of without delay integrating its software with the Avaya IP office™ (PBX) platform and Avaya charisma Contact center choose (ACD).
"This newest integration is first rate news for the Avaya group and partners who resell Avaya device to midsized companies, which frequently combat to give multichannel client care with applied sciences developed for bigger firms," stated Calabrio President and Chief govt Officer Tom Goodmanson.
"Avaya consumers who use the IP office™ platform now can without difficulty and seamlessly entry Calabrio's staff Optimization functions, including name Recording & best administration, staff administration (WFM) and Analytics (CAS), which offer immediate opportunities for improving contact middle effectiveness through comparison and training," he brought.
Calabrio's direct integration with the Avaya charisma Contact center and IP office adds to an increasing checklist of accessible Calabrio ONE integrations, including the Avaya aura name core Elite on the Communications manager platform and the Avaya air of secrecy Contact middle (ACCC) and Communications Server 1000 platform.
"We stay committed to the Avaya community and the thought of customer alternative, both when it comes to hardware and software purposes," brought Goodmanson.
Calabrio is a gold member of the Avaya DevConnect application and has been part of the Avaya application on the grounds that 2008. The Avaya DevConnect application allows companies to confidently add gold standard-in-category capabilities to their community, speed deployment of new functions and cut back each community complexity and implementation charges.
About Calabrio, Inc.
Calabrio supplies staff optimization (WFO) and analytics options that bring up the customer event and force strategic company increase. The business's integrated Calabrio ONE® application suite--together with name recording, best administration, staff administration and analytics solutions--empowers contact facilities of all sizes to optimize agent efficiency and liberate the data that offers true perception into the voice of the customer.
With more than four,000 valued clientele international, Calabrio options are developed on an intuitive, internet-primarily based structure that positions and quickens the contact center as an epicenter for consumer perception. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" for 3 consecutive years through Gartner in its Magic Quadrant for consumer Engagement center personnel Optimization (2012-2014)*. The company also is a member of the Cisco Developer community (CDN), and a gold member of the Avaya DevConnect program.
locate information and suggestions at http://www.calabrio.com
comply with @calabrio on Twitter.
Calabrio, Calabrio ONE and the Calabrio emblem are registered emblems or trademarks of Calabrio, Inc. All different trademarks outlined during this document are the property of their respective owners.
*Gartner, Inc. "Magic Quadrant for customer Engagement center team of workers Optimization" via Jim Davies, November 12, 2014. Gartner doesn't advise any seller, product or provider depicted in its analysis publications, and does not recommend technology clients to choose most effective these vendors with the highest rankings. Gartner analysis publications include the opinions of Gartner's research corporation and should now not be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with respect to this research, together with any warranties of merchantability or fitness for a selected purpose.
this text was at the beginning allotted on PRWeb. For the original edition together with any supplementary photos or video, discuss with http://www.prweb.com/releases/2015/02/prweb12531511.htmHaberman for Calabrio Tim Nelson +1 612-436-5543
Avaya, a leading world company of company communications and collaboration options and services, nowadays introduced a ramification of its relationship with T-techniques to offer Contact middle as a service (CCaaS) to satisfy the becoming demand from corporations for consumer adventure administration options from the cloud.
The T-programs CCaaS offer powered through Avaya will supply European agencies with a good deal superior flexibility to right now meet altering company calls for, comparable to those bobbing up from seasonal fluctuations, advertising campaigns or M&A actions. OpEx-based, utility pricing skill that shoppers most effective pay for what they use with out the normal minimum contract durations and excessive usage requirements.
T-techniques will host the entire suite of Avaya charisma(R) contact middle application at its information center in Germany and extend the service offer throughout Europe through direct and oblique channels. As a part of its cloud present, T-methods will also give valued clientele with utility and repair management, statistics protection and protection.
Avaya and T-systems have collaborated on advising and constructing contact facilities for European groups of all sizes for several years. additionally, Deutsche Telekom -- T-systems' mother or father company -- has relied on Avaya consumer adventure management options for more than a decade to allow 30,000 brokers to address greater than 70 million calls per yr from its German customers.
prices "The contemporary united statesand downs of the curler coaster economy are profound proof of the want for flexibility in all aspects of company -- no longer the least of which is how client care applied sciences are obtained and deployed. The collaboration between T-methods and Avaya provides that flexibility with market-main customer event management applied sciences in a Cloud-based carrier model that allows groups to pay as they develop." -- Joe Manuele, vice president international SI/SP Alliances and Cloud, Avaya
further components Avaya Cloud options Avaya Collaborative Cloud whitepaper
Tags: Avaya, T-programs, Deutsche Telekom, contact core, client experience management, applied sciences, cloud, CCaaS, SaaS, OpEx
About Avaya Avaya is a world company of business collaboration and communications options, featuring unified communications, contact centers, networking and related services to corporations of all sizes everywhere. For greater tips please visit www.avaya.com.
About T-methods Drawing on a world infrastructure of facts centers and networks, T-techniques operates guidance and communication know-how (ICT) techniques for multinational organisations and public sector associations. On this basis, Deutsche Telekom's company customers unit provides integrated options for the networked way forward for business and society. Some 50,000 employees at T-techniques combine industry capabilities with ICT improvements to add large price to valued clientele' core enterprise in all places the realm. The corporate consumers unit generated income of round 9.5 billion euros in the 2013 monetary 12 months.
definite statements contained in this press release are ahead-searching statements. These statements may be recognized by means of ahead-searching terminology akin to "anticipate," "believe," "proceed," "could," "estimate," "expect," "intend," "may additionally," "may," "plan," "capabilities," "predict," "should" or "will" or different similar terminology. we have based mostly these forward-looking statements on our present expectations, assumptions, estimates and projections. whereas we consider these expectations, assumptions, estimates and projections are low-priced, such ahead looking statements are most effective predictions and involve universal and unknown dangers and uncertainties, many of which are past our control. These and different important components may cause our genuine consequences, performance or achievements to differ materially from any future consequences, performance or achievements expressed or implied by way of these ahead-looking statements. For a list and outline of such hazards and uncertainties, please consult with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any ahead-looking statements, whether as a result of new tips, future movements or in any other case.
follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya related weblog.Avaya Media Contact: Deborah Kline P: 908-953-6179 email@example.com
source: Avaya Inc.
(C) 2014 Marketwire L.P. All rights reserved.
Avaya Oceana and Oceanalytics Arm businesses to deliver stunning Experiences to Win the CX fight
ORLANDO, FL--(Marketwired - June 06, 2016) - foreign Avaya clients neighborhood (IAUG) engage- With basically 90 % of businesses engaged in digital transformation efforts and making client journey the good precedence, few have in reality mapped their consumers' adventure as a method of informing their strategies.1 The burden of doing so is frequently complex by the hole between projected company needs and the precise observe of wrangling new and current applied sciences to aid them.
until now. these days, Avaya introduced the conclusion of the technological tyranny that forestalls businesses from quite simply designing journeys that align customer needs with enterprise suggestions. Avaya Oceana, a very multi-touch customer engagement answer in the sea of supplier offers, gives businesses the freedom and suppleness to create, innovate, optimize and future-proof client event-driven experiences that generate client loyalty, retention, share of pockets, and repeat company. Fueling the precise-time choice capabilities and consumer experience perception is Avaya Oceanalytics™, a modular and flexible analytics and reporting platform. And the cumulative view of shoppers throughout all contact points is brought to agents, supervisors and consultants by the use of Avaya Oceana™ Workspaces.
built on Avaya Breeze, Avaya Oceana is an extensible, software-primarily based answer with primary drag and drop visible workflow capabilities to create and manage multi-touch consumer journeys while Avaya Oceanalytics gives you a single, comprehensive view of valued clientele across all sources, together with Avaya and non-Avaya systems, and ease to add another information sources as crucial.
click on to Tweet: .@Avaya Unveils Oceana and Oceanalytics #AvayaENGAGE2016 #ExperienceIsEverything http://bit.ly/1r9hQC5
Avaya Oceana creates a sea of change by using:
The preliminary part of Avaya Oceanalytics providing Collector Snap-ins for Avaya Elite, experience Portal and Avaya aura Contact core and Proactive Contact could be attainable in Q3 2016 globally and Avaya Oceana could be obtainable in Early this fall CY2016 globally. For more counsel, talk over with: http://www.avaya.com/usa/answer/avaya-oceana-solution/
"For too long, expertise has dictated what the enterprise can do to serve their shoppers with expanding complexity and boundaries between programs. Avaya is getting rid of many of these natural restrictions. instead, groups can first define the use circumstances that healthy their options and desires, then create them the usage of Avaya's standard yet potent answer."--Gary E. Barnett, SVP and GM, Avaya Engagement solutions
"Avaya's unveiling of Oceana comes at a time when more and more companies appear to client experience as the 'true north' of their digital transformation approach. Avaya Oceana presents the ability to groups to increase the customer experience by means of figuring out, responding to and orchestrating appropriate journeys."--Mary Wardley, VP CRM functions, IDC
study accompanying announcement: Avaya Continues to Revolutionize the Communications adventure for next generation Digital company
Attend the Aberdeen webinar: "3 building Blocks for an Omnichannel Contact core"
About AvayaAvaya is a leading issuer of options that allow consumer and team engagement throughout varied channels and gadgets for enhanced customer event, expanded productivity and enhanced fiscal efficiency. Its world-class contact middle and unified communications applied sciences and features are available in a wide variety of flexible on-premises and cloud deployment alternatives that seamlessly integrate with non-Avaya functions. The Avaya Engagement atmosphere permits third events to create and customize company functions for competitive abilities. The Avaya cloth-primarily based networking solutions support simplify and speed up the deployment of company important purposes and features. For more suggestions please consult with www.avaya.com.
definite statements contained during this press liberate may well be forward-looking statements. These statements may be recognized by way of forward-searching terminology such as "expect," "believe," "proceed," "may," "estimate," "are expecting," "intend," "may," "might," "plan," "advantage," "predict," "should" or "will" or other identical terminology. we have based mostly these ahead-looking statements on our present expectations, assumptions, estimates and projections. while we accept as true with these are budget friendly, such forward searching statements contain commonly used and unknown risks and uncertainties, many of that are beyond our manage. These and other essential components could cause our actual results to vary materially from any future consequences expressed or implied through these forward-looking statements. For a listing and outline of such risks and uncertainties, please seek advice from Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or duty to replace or revise any forward-searching statements.
All trademarks identified through ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. All different logos are the property of their respective homeowners
observe Avaya on Twitter, fb, YouTube, Flickr, and the Avaya connected blog
1 Altimeter neighborhood - http://www.altimetergroup.com/2016/02/the-correct-digital-transformation-priorities-for-2016-part-1/
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MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.
Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.
"We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."
Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.
Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.
Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.
For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.
Follow Calabrio on Twitter at: http://www.twitter.com/calabrio
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htmHaberman for Calabrio Tim Nelson +1 612-436-5543
Avaya today announced a breakthrough in communications-enabled applications development designed to drive the next wave of transformation in business collaboration. Today, a new development platform, Avaya Aura(R) Collaboration Environment, makes it easy to tailor collaboration applications to support virtually any role, any task, any vertical.
With the introduction of Avaya Aura Collaboration Environment, Avaya is dramatically simplifying how communications or collaboration is embedded into enterprise business applications. Until now, weaving in collaboration or communication capabilities into a medical patient monitoring application or a home insurance adjuster application often could take upwards of six months.
Avaya Aura Collaboration Environment changes all that. Now, that type of integration typically can be completed in days as opposed to weeks through the middleware-like functionality that Avaya Aura Collaboration Environment provides. By abstracting the complexity of the communications and collaboration engines, Avaya Aura Collaboration Environment removes the needs for deep communications expertise these systems generally have required in the past. For example, Paris Gallery, a retailer in the Middle East, is extending the "smart facilities management" capabilities deployed in its stores to include direct integration with existing Avaya collaboration capabilities, giving employees access to operations data and communications from anywhere in the store. Using Avaya Aura Collaboration Environment, the developer created the application within two days, instead of the weeks it would have taken otherwise.
Highlights of the new development platform include:-- Applications deployed are automatically scalable, highly available and secure -- Applications are cloud-ready -- Collaboration Environment is completely virtualized -- A snap-in model that enables rapid, more cost-effective solution development and repeatability. -- A common set of methods are used for voice, video, email and SMS -- A cloud-based development environment -- Avaya Aura Collaboratory(TM) -- that allows developers to build and test applications on a virtual instance of the Avaya Aura platform
Avaya Aura Collaboration Environment is delivered on the Avaya Aura core unified communications platform. The latest release of Avaya Aura goes even further to simplify management, provide higher levels of security and lower total cost of ownership in a foundation that allows customers and partners the flexibility to grow and add value through innovative capabilities. Recent advancements of the Avaya Aura core platform that offer centralized licensing and a virtualized, lighter footprint continue Avaya's commitment to simplify implementation and improve operational costs for even the most complex environments.
Avaya Aura Collaboration Environment is available now.
"Companies have been actively interested in getting more value out of communication and collaboration investments, but until now were limited by the complexity and specialized skill set needed to combine them with other applications and processes. We've just eliminated those challenges. I believe we're on the threshold of a whole new age of creativity and innovation in collaboration as companies begin to understand what's now possible with Avaya Aura Collaboration Environment." Gary E. Barnett, senior vice president and general manager, Collaboration, Avaya
"Avaya Aura Collaboration Environment is a critical part of our smart workplace solution portfolio and we have been actively using it to create communications enabled applications that solve real-world customer problems. We applaud Avaya's focus on creating a platform that is simple to use and expect it to have a dramatic impact on the range of applications that can now include multi-channel communications capabilities." Dr. Hari Gunasingham, CEO, Eutech Cybernetic Pte. Ltd
"More than 40% of companies have formal IT innovation programs, driving technologists to deliver applications and process improvements to enable new services, solutions, and to respond to rapidly changing market needs and opportunities. Platforms like Avaya Collaboration Environment can help organizations and software development partners more quickly develop applications to enable innovation." Irwin Lazar, vice president and service director, Nemertes Research
Additional Resources Avaya Aura Collaboration Environment Overview Video: Avaya Collaboration Environment
Tags: Avaya, unified communications, collaboration, enterprise, UC, contact center, Avaya Aura, Avaya Aura Collaboration Environment, application development platform
About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.Avaya Media Contact: Deborah Kline P: 908-953-6179 firstname.lastname@example.org
SOURCE: Avaya Inc.
(C) 2013 Marketwire L.P. All rights reserved.
EXETER, R.I., Feb. 22, 2011 /PRNewswire/ -- Carousel Industries, a leader in data networking and converged communications, announced that it has signed an agreement with Meadville, PA- based Vantage Healthcare Network® to install a multiple-site communications and messaging solution centered on the Avaya Aura unified communications architecture. The $3 million implementation begins with Saint Vincent Health System in Erie, PA, and is expected to be completed by April 2011.
(Logo: http://photos.prnewswire.com/prnh/20110222/NE51915LOGO )
Saint Vincent Health System, the largest hospital of the 12 Vantage Healthcare Network® owner members, will serve as the communications hub for the network of facilities. The network includes over 1,700 participating physicians throughout western Pennsylvania. The new system will enable seamless communications within and among participating hospitals as well as network integration across the Pennsylvania Health Information Exchange, which is a secure network for sharing electronic health information throughout the state.
"Carousel Industries has worked closely with Vantage Health Group Telecommunications (HGT) on an integrated plan allowing the broad network of Vantage hospitals to gain greater value in their day-to-day communications, by extending advanced network applications and core services across the entire group," commented Robert Acerra, regional sales director of Carousel Industries. "This solution, which will be implemented over the next several months, will help provide hospital staff, as well as patients and their families, with greater accessibility to communications tools and information that support health care delivery, in addition to increased network uptime and state-of-the-art call center capabilities for each of the 12 member hospitals."
"Vantage's communications systems are mission critical," Acerra added. "We are pleased to be able to deliver a comprehensive, cost-effective solution that leverages the latest advances in unified communications technology."
By working with Carousel's Capital Finance Group, Vantage financed the solution through monthly payments that are nearly equivalent to the maintenance costs they were paying for their outdated legacy system.
"We are pleased to be leveraging the expertise of Carousel in this enormously important network integration," commented Jay Long, senior vice president, HGT. "As mobile devices continue to proliferate the health care system, it is very important for our physicians to have the ability to communicate in real time, and through a single contact. The solution Carousel has proposed makes financial sense and gives us everything we're looking for -- seamless communications within and among our facilities."
"It will also give us an increased ability to securely share medical records within the Health Information Exchange, which will help provide doctors with an increased ability to diagnose patient issues in real-time," Long added.
The network integration, which is projected to be complete by April 2011, will include the following products and solutions from the Avaya portfolio:
"Every second counts in the care coordination process, and with Avaya Aura, Vantage Healthcare Network is taking a major step to improve collaboration by effectively connecting care providers and the information they need to make informed decisions," said Sanjeev Gupta, general manager, Healthcare Solutions for Avaya. "Avaya Aura will provide a highly reliable, scalable foundation on which Vantage and its members can build applications that improve care coordination and streamline processes for its staff and community."
Carousel Industries designs, delivers and supports technology solutions that become the foundation of our clients' businesses. This includes unified communications, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. Since Carousel was founded in 1992 we've grown an average of 30% - 50% per year with estimated 2010 revenues of over $200 million. Today we have over 5,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we've been listed in the Inc. 500 five times.
Carousel is headquartered in Exeter, RI with over 800 employees working from offices in 17 locations across the US, including over 250 service technicians deployed across the country. For more information visit www.carouselindustries.com.
SOURCE Carousel Industries
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