|Exam Name||:||Administering Cisco Unified Contact Center Enterprise|
|Questions and Answers||:||70 Q & A|
|Updated On||:||April 25, 2019|
|PDF Download Mirror||:||Pass4sure 600-460 Dump|
|Get Full Version||:||Pass4sure 600-460 Full Version|
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600-460 exam Dumps Source : Administering Cisco Unified Contact Center Enterprise
Test Code : 600-460
Test Name : Administering Cisco Unified Contact Center Enterprise
Vendor Name : Cisco
Q&A : 70 Real Questions
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The subsequent evolution of Attendant Consoles and linked tools for Cisco Unified Communications.Fargo, ND, March 02, 2018 --(PR.com)-- today, Bridge Communications announced the free up of the Bridge Cloud Suite for Cisco Unified Communications. Bridge Communications is a leading unified communications utility dealer concentrated on offering options for Microsoft and Cisco Unified Communications systems. built on the identical trusted platform, the Cloud Suite presents a new paradigm for unified communications utility delivery.
“The Bridge Cloud Suite is delivered in any up to date browser and gets rid of the deserve to installation any customer software,” says Gary Manske, Head of earnings & advertising for Bridge Communications. “client expectations for Unified Communications are rapidly altering. Our customer focused approach continues to help us force useful and innovative options. The Bridge Cloud Suite is the next evolution and comprises browser-primarily based purposes corresponding to our trusted Attendant Console, a supervisor stories and dashboard, and Cisco Finesse administration tools,” Manske noted.
The Bridge Cloud Suite is purchasable in any contemporary internet browser and any platform. From computer’s to iPads and Chromebooks, the Bridge Cloud Suite is built for latest business. The License Administration Portal is easy to use for customers, resellers and Managed carrier suppliers. current purchasers of the Bridge Operator Console for Cisco CallManager can migrate without difficulty.
Bridge Communications, a Cisco solution companion and Microsoft Silver utility construction accomplice, is headquartered in Fargo, ND. centered in 2006, Bridge Communications has over 29,000 international deployments of the characteristic wealthy, scalable Attendant/Operator Console and connected options for Microsoft and Cisco structures. Bridge Communications philosophy is standard; hearken to consumers and develop world class solutions that exceed their enterprise needs.
Cisco IT at present has about 21 Cisco Unified Communications supervisor (UCM) clusters worldwide to aid our world voice communications within the construction ambiance. the place we set up these clusters all over displays our consumer concentrations, their requirements for call performance, and the availability of and regulatory concerns for community infrastructure in diverse elements of the world.
We use Cisco UCM servers to support our corporate voice wants, and to guide our consumer contact facilities all over the world. For our company voice environment we've three different types of clusters:
The campus clusters serve our campus places in Irvine, California, in analysis Triangle Park (RTP), North Carolina, in addition to our headquarters region of San Jose California where we now have the greatest numbers of Cisco personnel and telephones. With the campus cluster, all call processing substances are native, so we don’t need to give resiliency in the type of Survivable remote web page Telephony. In San Jose alone, the campus cluster can support up to 60,000 telephones throughout our latest 50 or greater constructions. This cluster is our greatest, and is regarded a “tremendous-cluster”. We help a writer, two TFTP servers (primary and backup), and 16 subscribers (half primary and half secondary), for a cluster dimension of 19 servers. We additionally assist a couple of digital server situations to provide IP mobile functions, in addition to servers for voicemail (cohesion Connection on UCS), Presence, and dedicated hint File storage servers. We even have centralized a few of our Cisco Unified Operations manager and other management and provisioning servers there.
Our Centralized name Processing clusters can be found in every location to serve diverse Cisco offices while optimizing network performance, controlling prices and assisting relevant administration. the USA East and US West clusters serve Cisco clients in these regions together with Canada, Mexico and relevant and South the united states.
We all the time try to find cluster servers in two different statistics centers in the equal campus when we are able to, for delivered redundancy. In Cluster-over-the-WAN, we keep one of the cluster servers in one other place totally. Our Europe/middle East/Africa regional cluster is one example of a Cluster-over-the-WAN atmosphere – in this case the publisher and a few subscribers are in Amsterdam, whereas subscriber and other servers within the identical cluster are in London and Brussels; the distance provides redundancy without affecting provider efficiency.
we now have used these three models to guide our commonplace environment. in the case of India, a Centralized call Processing cluster is used to guide the area. Likewise in the Asia Pacific rim we have a number of Centralized call Processing clusters to guide the many Cisco field sales places of work in this part of the world.
determining areas for Cisco UCM clusters is like becoming together the items of a changing puzzle. youngsters the resolution components are advanced, our ongoing purpose is to consolidate the variety of clusters to to help our global atmosphere.
HERNDON, Va., June 2, 2015 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS) today announced that its subsidiary, ePlus technology, inc., has completed the Unified Contact core business approved technology provider (ATP) repute from Cisco. This designation acknowledges ePlus as having fulfilled the working towards necessities and application prerequisites to promote, set up, and support Cisco Unified Contact core solutions focused to the excessive-conclusion commercial enterprise contact middle industry.
"We're joyful to add an extra ATP designation to our listing of Cisco credentials," observed Jerry McIntosh, senior vice chairman of superior expertise solutions for ePlus know-how. "Cisco Unified Contact core enterprise enables us to assist valued clientele rapidly deploy a disbursed contact middle infrastructure with personalised self-provider to callers and leverage business intelligence essential to create greater efficient workflows of their contact middle."
To qualify for Cisco Unified Contact middle ATP popularity, ePlus needed to meet a couple of requirements, from reaching the Cisco superior Unified Communications Specialization to maintaining excessive ranges of consumer satisfaction. Channel companions ought to have group of workers that can fulfill specific job duties. companions are also required to construct a lab for construction and consumer-fault replication. The lab ought to include latest, upgraded, and maintained Cisco Unified CCE solutions, every configured for precise world trying out to simulate actual conclusion-consumer situations.
The Cisco approved technology company (ATP) application is a part of Cisco's go-to-market method for rising technologies. The application helps Cisco to outline the talents, skills, and features that channel partners deserve to correctly promote, deploy, and aid an emerging expertise. as the market adjustments, an ATP may well be discontinued or evolve into a Cisco specialization.
ePlus is a Cisco Gold certified accomplice with Cisco grasp Specializations in security, Collaboration, Cloud Builder, and Managed capabilities. ePlus has Cisco Powered designations in Managed enterprise Communications and Managed safety services. furthermore, ePlus holds Cisco superior Specializations in records center structure, borderless community architecture, Routing and Switching, security, content material security, and Unified Computing. ePlus also holds Cisco authorized expertise company designations in information Virtualization, software Centric Infrastructure, TelePresence Video master, actual protection (Video Surveillance and access manage), identity capabilities Engine, business Mobility functions Platform, ServiceGrid, Unified Contact middle commercial enterprise, energy management Suite Integrator, and Telehealth Reseller in addition to Cisco approved associate reputation in provider company Video. ePlus has invariably been identified through Cisco for Excellence in client delight. For more counsel about Cisco options from ePlus, discuss with www.eplus.com/cisco.
About ePlus inc.
ePlus is an engineering-centric options company that helps organizations imagine, put in force, and obtain greater from their expertise. The business holds the optimum certifications from exact technology partners and has skills in key transformative applied sciences, from facts core to security, cloud, and collaboration. founded in 1990, ePlus has more than 975 friends serving commercial, state, municipal, and training valued clientele nationally. The enterprise is headquartered at 13595 Dulles know-how pressure, Herndon, VA, 20171. For more suggestions, talk over with www.eplus.com, name 888-482-1122, or electronic mail email@example.com. join with ePlus on fb at www.facebook.com/ePlusinc and on Twitter at www.twitter.com/ePlus. ePlus. the place technology capability greater.™
ePlus®, where technology ability more™, and ePlus items referenced herein are both registered trademarks or emblems of ePlus inc. within the united states and/or other international locations. The names of alternative corporations, items, and capabilities outlined herein could be the emblems of their respective house owners.
Cisco, the Cisco emblem and Cisco techniques are registered trademarks of Cisco methods Inc. in the u.s. and certain other nations.
Statements during this press unlock that don't seem to be historical data can be deemed to be "ahead-searching statements." specific and anticipated future effects might also differ materially because of definite hazards and uncertainties, including, devoid of drawback, viable adversarial effects because of financial market disruption and well-known slowdown of the U.S. economic system comparable to our present and knowledge customers delaying or cutting back know-how purchases, increasing credit score risk linked to our valued clientele and carriers, reduction of vendor incentive programs, and restrictions on our access to capital quintessential to fund our operations; our means to consummate and combine acquisitions; the probability of goodwill impairment expenses sooner or later; large opposed alterations in, mark downs in, or losses of relationships with main valued clientele or providers; the demand for and acceptance of, our products and capabilities; our means to adapt our services to satisfy alterations in market trends; our potential to put in force complete plans for the mixing of revenue forces, can charge containment, asset rationalization, systems integration and other key suggestions; our means to reserve safely for credit losses; our capability to secure our electronic and different private guidance; future growth charges in our core businesses; our potential to protect our highbrow property; the influence of competitors in our markets; the possibility of defects in our items or catalog content material records; our ability to adapt to adjustments in the IT business and/or swift alternate in product standards; our potential to recognise our investment in leased device; our capability to rent and keep adequate certified personnel; and different dangers or uncertainties certain in our reports filed with the Securities and alternate fee. All information set forth during this press unlock is current as of the date of this release and ePlus undertakes no duty or obligation to update this tips.
CONTACT: Kleyton Parkhurst, SVP ePlus inc. firstname.lastname@example.org 703-984-8150Source:ePlus inc.
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Cisco has updated its contact center portfolio with the goal of improving customer experience, security and deployment, and creating value for businesses by delivering connected offerings through a cloud-first model.
Release 12.0 includes enhancements to Cisco’s on-premises and hosted solutions: Unified Contact Center Enterprise (Unified CCE), Packaged Contact Center Enterprise (Packaged CCE), Unified Contact Center Express (Unified CCX), and Hosted Collaboration Solution for Contact Center (HSC-CC).
Vasili Triant, Cisco’s vice president of customer care for the collaboration, tells Channel Partners the latest release lets partners go back to existing customers for process re-engineering in addition to the upgrade itself.
“There [are] a lot of services revenue that partners can benefit from,” he said. “Partners always play an important role in everything we do. Product management determines feature release content from a variety of sources including customers and partners, as well as Cisco field personnel, UX field research and market data. Our partners’ feedback is a vital element of our strategy.”
In his blog, Tod Famous, Cisco’s senior director of product management, wrote that contact centers play an “essential role in shaping a company’s direction and have become a strategic imperative to driving customer loyalty, innovation and business growth.”
“The agent experience in particular has a direct correlation with how your customers make buying decisions,” he wrote. “In some cases, they are the only interaction customers will have with your organization. Therefore, empowering agents with modern and intuitive tools that enable them to have the right information and resources at their fingertips, helps drive quicker resolution closure and create more meaningful customer interactions that can last a lifetime.”
New features include:
“Many of our contact-center customers have shared their challenges with us, on how they strive to improve agent and supervisor productivity, improve first contact resolution, and enhance their customers’ experience,” Famous wrote. “At the same time, their IT staff needs to be able to manage the contact center efficiently and cost-effectively, while ensuring compliance with the latest security standards and protecting the privacy of their customers’ data.”
“Increasing scale and the new browser-based agent and supervisor desktop clients provide a superior omnichannel experience that exceeds those offered by most of our competitors,” Triant said.
Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers.
Cisco on Monday dropped version 12 for its two premise-based contact center offerings, as well as one of its cloud-based contact center solutions. The updates include omni-channel enhancements and a new, all-in-one user interface for call center agents and managers.
Businesses are realizing that the contact center isn't just a cost, it's also a revenue-generating center. Better experiences mean return customers, and businesses are valuing contact center features over price, Vasili Triant, general manager and vice president customer care for Cisco, said.
"The contact center is evolving and doing more than just handling customer support interactions for a business. Companies are looking to track and understand the customer's journey, and at those different points, how can [that business] respond to respond better to ultimately enhance customer happiness, which ultimately drives lifetime value," Triant said.
[Related: Cisco IoT Strategy Revolves Around Channel Partners: ‘They Are Critical In Driving Scale’ ]
The latest updates impact Cisco's premises-based contact center portfolio; Cisco Contact Center Express and Contact Center Enterprise, as well as one product in its cloud-based portfolio, Cisco's Hosted Collaboration System (HCS). In the new release, Cisco wants to improve agent and supervisor experience, increase the scale of those products to 24,000 agents, and expanding its ecosystem of partners within the platform.
The new administration portal brings together resources and third-party solutions into one platform to ease management and multi-channel interactions for both agents and managers. Cisco's contact center solutions now includes an integration with Facebook's Messenger app, and Cisco also now supports Amazon Web Services as a deployment model.
"We have to have a unified and open platform that can integrate with other software out there and with [the customer's] own business processes that are out there today," Triant said.
For Cisco's solution providers, the latest contact center updates lets them go back to existing customers for process re-engineering, in addition to the upgrade itself, he said.
"There's a lot of services revenue that partners can drag in from that. There's so many good features that the interest from customers is high, unlike other updates that customers may choose to skip," he said. "Contact center is really the sticky application. If you win contact center, you can win all the other collaboration applications."
Cisco HCS partners will also benefit from easier administration of the solution, he added.
Cisco is working on full-stack portfolio integration between its collaboration and contact center products, including calling, meetings, presence and customer care, to boost productivity and first-time call resolution.
"We want to enhance that customer journey by delivering that seamless omni-channel customer interaction, without making the customer or agent start over," he said.
Cisco is supporting more than three million contact center agents running on its contact center technology today, according to the San Jose, Calif.-based tech giant.
Clearly Cisco is committed to developing innovative cloud collaboration solutions. This is a hot space. Cloud collaboration delivers many benefits in the way IT organizations deliver services to their users. It provides new opportunities to change the way work gets done, and speeds-up innovation. We are already a leader, and want to extend our leadership even further. Expect to hear some exciting announcements at Enterprise Connect in Orlando next week.
Many of our existing customers come to me and ask:
Tens of millions of users rely on Cisco Unified Communications Manager, Cisco Unified Contact Center (Express/Enterprise/Packaged), Cisco Jabber, and Cisco Meeting Server to get their jobs done. We are not going to let them down.
I believe there are a few key reasons why on-premises solutions will continue to be important:
1) Regulatory policy and compliance: While our cloud solutions are very secure, many governments and industries are not allowed to adopt them because of legal and regulatory issues. There are a lot of “air gapped” networks that are not allowed to have internet connectivity and they want to use Cisco on-premises unified communication solutions!
2) Geographic reach: There are still many areas of the world where cloud solutions are not fully available. There are countries, areas of poor Internet connectivity, and even ships (yes, we have Unified CM running in ships).
3) IT integrations: Our systems have many APIs that customers and 3rd party technology partners have taken advantage of over several years. It’s not uncommon to see a large enterprise with multiple contact centers, recording systems, call accounting software packages, and a plethora of custom development applications connected to the same Unified CM cluster. Cloud solutions are feature rich and offer APIs to connect to other web services and applications. One of the main benefits of the cloud is simplicity. Customers will have to make a choice between their existing sophisticated IT environment or a more streamlined one.
4) Specialized applications: Looking for low-latency, super high-resolution and high-frame rate video? The answer is probably “no” for most customers, but media companies, for example, think otherwise. We can’t beat the speed of light, and the round trip for packets to go to the basement is lower than going to the cloud.
So, to me, the answer is very simple: yes – we will continue to innovate in on-premises. We will deliver THE best on- premises collaboration solutions in the market, period.
There are two missions I set for my team...
First, for those companies that already use our on-premises portfolio, or even want to start, we will provide secure and rock-solid reliable solutions that delight your users. We will continue to simplify administration and reduce the total cost of ownership (TCO) of our solutions, expecting that you will rely on them for many years to come.
The second mission: for customers who are on-premises today and want to migrate some or all of your collaboration to the Cisco cloud, we will offer smooth transition pathways. We are not going to slow you down. Indeed, we will enable you to move faster than largely unproven cloud competitors who will expect you take huge leaps of faith.
So, if you want to deploy Cisco cloud calling solutions, that is great. If you want to deploy on-premises or a hybrid solution, that is great too. We can help you with your journey.
Look out for collaboration announcements at Enterprise Connect, Orlando, March 18-21.
You can live stream the keynote by Amy Chang, SVP Collaboration on cisco.com on Wednesday March 20th at 10 am ET. Sign up for a reminder email here.
If you are at the trade show, visit our booth to see our latest innovations in action. Stop by for a chat.
I’ll be taking part in a live panel debate about on-premises and cloud solutions. I’d love to hear your views and answer any questions you have. Add it to your schedule here.
Alternatively, post your questions below, and I’ll get back to you.
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Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institute [4 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
CyberArk [1 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
DELL [11 Certification Exam(s) ]
DMI [1 Certification Exam(s) ]
DRI [1 Certification Exam(s) ]
ECCouncil [22 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [128 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [14 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [752 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1533 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [65 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [68 Certification Exam(s) ]
Microsoft [375 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [3 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [282 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real Estate [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [135 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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