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500-051 - Unified Communications Contact Center(R) Express Implementation - Dump Information

Vendor : Cisco
Exam Code : 500-051
Exam Name : Unified Communications Contact Center(R) Express Implementation
Questions and Answers : 50 Q & A
Updated On : February 15, 2019
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500-051 Questions and Answers

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500-051 Unified Communications Contact Center(R) Express Implementation

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500-051 exam Dumps Source : Unified Communications Contact Center(R) Express Implementation

Test Code : 500-051
Test Name : Unified Communications Contact Center(R) Express Implementation
Vendor Name : Cisco
Q&A : 50 Real Questions

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Cisco Unified Communications Contact Center(R)

Mitel Appoints Lou McElwain Senior vice chairman of Americas Unified Communications income | killexams.com Real Questions and Pass4sure dumps

TMCNet: Mitel Appoints Lou McElwain Senior Vice President of Americas Unified Communications Sales

OTTAWA, Jan. 30, 2019 (GLOBE NEWSWIRE) -- Mitel®, a world leader in business communications, announced nowadays the appointment of Lou McElwain as Senior vice president overseeing the enterprise’s unified communications (UC) earnings for the Americas area.

A expertise industry veteran, McElwain brings a unique set of competencies having led earnings and advertising teams with a couple of massive know-how manufacturers and within a large price-introduced reseller. while serving in a variety of management positions at IBM, Cisco and most recently Presidio, he constructed and led earnings groups in distinct countries, secured world, marquee bills and continuously contributed to riding business-leading salary boom.   

McElwain is based in manhattan city and stories to Todd Abbott, Mitel’s government vp of international income and functions.

Quote

“at this time, a fundamental exchange is underway for our shoppers and channel partners. despite their size or trade, organizations far and wide are trying to find to increase productiveness through digital transformation,” observed Todd Abbott, government vp international revenue and features, Mitel. “Lou is aware a way to assist organizations take capabilities of predominant know-how evolutions and inflection points. He also brings a different perspective to our VAR channel business having led a channel company and developed channel-centric revenue go-to-market innovations for massive techology manufacturers. We seem to be forward to having him on the team as we continue to extend our channel strategies and convey seamless communications and collaboration solutions for our valued clientele.”

“At its essence, digital transformation is ready fitting greater constructive and productive. As consumers movement through that method for communications and collaboration, they are seeking for the pliability of cloud with the manage of an on-site answer,” stated Lou McElwain, Senior vp, Americas Unified Communications earnings, Mitel. “The Mitel UC portfolio is aim-constructed to deliver customization and security for his or her current needs and presents them future-proof assurance, so one can herald cloud or next-generation applications at their own pace.”

extra facts

  • Mitel is the only company diagnosed throughout the Gartner Magic Quadrants for Contact center, Unified Communications and Unified Communications as a service.
  • lately, Mitel brought new releases for each fundamental UC platform and purposes suite. discover more.
  • Mitel ranks among the right three manufacturers for enterprise communications in North the usa and is the main organisation in Western Europe (source: MZA).
  • linked substances

    About Mitel a global market leader in company communications powering greater than two billion business connections, Mitel helps companies and service providers join, collaborate and provide imaginative capabilities to their clients. Our innovation and communications consultants serve greater than 70 million company clients in additional than a hundred countries. For more tips, go to www.mitel.com and observe us on Twitter @Mitel.

    Mitel is the registered trademark of Mitel Networks employer.

    All different logos are the property of their respective house owners. 

    Contact counsel

    a photo accompanying this announcement is obtainable at http://www.globenewswire.com/NewsRoom/AttachmentNg/059b2f64-4ffb-4322-9d11-5c5336cbc95c

    mitel.jpg

    [ Back To SIP Trunking Home's Homepage ]


    Unified Communications Market tendencies, CAGR, SWOT analysis, Key avid gamers, varieties and purposes | killexams.com Real Questions and Pass4sure dumps

    analysis record on Unified Communications Market gives measurement, CAGR analysis, trends, forms, applications, analysis of Key players, construction, consumption, SWOT evaluation and revenue model.

    Dublin, united states – January 16, 2019 /MarketersMedia/ —

    This industry examine items the global Unified Communications Market measurement, ancient breakdown data (2013-2018) and forecast (2018-2025). The Unified Communications construction, revenue and market share by means of producers, key regions and type. The consumption of Unified Communications in extent phrases are additionally provided for essential regions reminiscent of u.s., Europe, China, Japan, South Korea and different regions. This study also analyzes the Unified Communications market status, shares, growth opportunities, future traits, key drivers, challenges, dangers and entry barriers, income channels, distributors and Porter’s five Forces analysis.

    excellent avid gamers in Unified Communications market lined in this report are Cisco methods, Avaya, Microsoft, Alcatel-Lucent, Cisco programs, IBM, Siemens business Communications, Nec, Polycom.

    Unified Communications market splits via conclusion users like businesses, schooling, government, Healthcare. kinds of Unified Communications are On Premise Unified Communications, Cloud-primarily based Or Hosted Unified Communications.

    Get sample PDF at https://www.inforgrowth.com/samplerequest/r/420910/global-unified-communications-market-insights-

    Unified Communications Consumption through location coated during this record are North america, u.s., Canada, Mexico, Asia-Pacific, China, India, Japan, South Korea, Australia, Indonesia, Malaysia, Philippines, Thailand, Vietnam, Europe, Germany, France, UK, Italy, Russia, leisure of Europe, principal & South the usa, Brazil, rest of South the united states, center East & Africa, GCC international locations, Turkey, Egypt, South Africa, leisure of middle East & Africa.

    The study objectives are:– To analyze and analyze the world Unified Communications market dimension (cost & volume) by means of company, key areas, items and conclusion consumer, breakdown statistics from 2013 to 2017, and forecast to 2025.– To consider the structure of Unified Communications market by determining its quite a few subsegments.– To share precise assistance about the key elements influencing the growth of the market (boom capabilities, alternatives, drivers, industry-particular challenges and dangers).specializes in the important thing world Unified Communications organizations, to define, describe and analyze the sales quantity, cost, market share, market competition panorama and recent development.– To mission the price and revenue quantity of Unified Communications submarkets, with admire to key regions.– to analyze aggressive tendencies similar to expansions, agreements, new product launches, and acquisitions out there.

    This report provides the estimation of market measurement and volume. both properly-down and bottom-up procedures were used to estimate and validate the market size of Unified Communications market, to estimate the size of quite a lot of other based submarkets in the universal market. Key avid gamers out there had been recognized through secondary analysis, and their market shares had been determined through fundamental and secondary research. All percent shares, splits, and breakdowns were determined the use of secondary sources and established basic sources.

    For the information tips via region, company, category and software, 2017 is considered because the base 12 months. on every occasion statistics advice was unavailable for the base yr, the prior 12 months has been regarded.

    fundamental facets from desk of Contents1 study Coverage2 govt Summary3 Market measurement by using Manufacturers4 Unified Communications creation with the aid of Regions5 Unified Communications Consumption by Regions6 Market measurement through Type7 Market size through Application8 producers Profiles9 creation Forecasts10 Consumption Forecast11 cost Chain and earnings Channels Analysis12 Market opportunities & Challenges, dangers and Influences components Analysis13 Key Findings within the world Unified Communications Study14 Appendix

    Enquire extra about this document at https://www.inforgrowth.com/enquiry/r/420910/global-unified-communications-market-insights-

    Contact information:identify: RohanEmail: send EmailOrganization: InForGrowthAddress: For your entire analysis needs, attain out to us at:, address: 6400 Village Pkwy suite # 104, Dublin, CA 94568, u . s . a ., e-mail: info@inforgrowth.com, phone: +1-909-329-2808, UK: +44 (203) 743 1890Phone: +1-909-329-2808Website: https://www.inforgrowth.com/

    supply URL: https://marketersmedia.com/unified-communications-market-trends-cagr-swot-evaluation-key-players-forms-and-functions/471774

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    unlock identification: 471774

    advice contained on this page is supplied by means of an impartial third-birthday party content material provider. Frankly and this Station make no warranties or representations in connection therewith. when you are affiliated with this web page and would love it eliminated please contact pressreleases@franklyinc.com


    Cisco Unified Communications supervisor Overview | killexams.com Real Questions and Pass4sure dumps

    through: Dennis Hartmann

    service company takeaway: Cisco Unified Communications manager (CUCM) is the name routing and signaling part of the Cisco Unified Communications solution. This part of the chapter excerpt from the booklet implementing Cisco Unified Communications manager, half 1 will give an overview of the new features, as neatly as the expertise imperative to installation, configure and install a Cisco Unified Communications answer.

    down load the .pdf of the chapter right here.

    Cisco Unified Communications (UC) is an IP-based communications system integrating voice, video, information, and mobility items and applications. It makes it possible for greater positive, relaxed communications and may transform the way through which we speak. UC represents a communications paradigm shift like that of the invention of the telegraph. UC gets rid of the geographic boundaries of helpful communications through the use of voice, video, and records integration. enterprise may also be carried out with a fluidity that progresses and evolves with you. information has been at our fingertips for a long time, however UC allows the sharing of this counsel to create potential and cost.

    Cisco UC is a part of an integrated answer that contains network infrastructure, protection, mobility, community administration products, lifecycle features, flexible deployment and outsourced management alternatives, end-user and partner financing programs, and third-birthday celebration communication applications.

    Cisco UC can drastically change the bottom line of business via creating more beneficial communications with out dropping the very own nature of a face-to-face dialog. more useful conversation leads to reduced time to market and nimble transformation of company procedures through collaboration.

    Cisco UC answer ComponentsThe Cisco UC strategy encompasses voice, video, and information traffic within a single community infrastructure. Cisco UC equipment is in a position to managing all three site visitors kinds and interfacing with all specifications-based mostly community protocols.

    Cisco IP Communications represents a brand new method of supplying UC functionality to commercial enterprise shoppers. as a substitute of supplying a set of disjointed products with individual liberate dates, trying out methodology, and documentation, Cisco UC is a coordinated free up of an built-in set of items that are confirmed, documented, and supported as a gadget.

    figure 1-1 illustrates the 4 commonplace layers of the Cisco UC voice infrastructure mannequin and the add-ons that make up the layers.

    The add-ons of the common layers are as follows:

  • Infrastructure layer: The infrastructure incorporates routers, switches, and voice gateways. The infrastructure layer carries facts, voice, and video between all network devices and functions. this residue also offers high availability, management, quality of provider (QoS), and community safety.
  • name control layer: The call manage layer gives for name processing, equipment control, and administration of the dial plan and lines. call control may also be provided by a CUCM, CUCM categorical, or CUCM company edition (CMBE). This booklet focuses on the CUCM product, which is well-nigh identical to the Cisco Unified CMBE. name processing is bodily independent from the infrastructure layer. for example, a CUCM, Cisco Unified CMBE, or CUCM categorical in San Jose can system call handle for a tool bodily found in Chicago.
  • functions layer: applications are unbiased from name-manage functions and the physical voice-processing infrastructure. purposes, together with these listed here, are built-in via IP, which makes it possible for the functions to dwell anywhere inside the network:
  • Voice mail, integrated messaging, and unified messaging applications are supplied through Cisco harmony, Cisco harmony specific, or Cisco unity Connections items.
  • Contact facilities of quite a few sizes can also be constructed with Cisco Unified Contact center and Cisco Unified Contact middle categorical.
  • Cisco Unified MeetingPlace and MeetingPlace categorical are medium- to tremendous-scale conferencing servers that help video integration. The MeetingPlace product integrates lecture-trend conferences with scalable collaboration and manage equipment. Cisco Unified MeetingPlace express is placed to the small to medium-sized firms. MeetingPlace categorical is the successor of the Cisco convention Connection server.
  • Cisco Emergency Responder (ER) enhances the present emergency functionality provided with the aid of CUCM. Cisco ER provides physical region updates for cellular instruments to make sure that emergency calls to the public safety answering point (PSAP) are accurately routed to the PSAP in can charge of emergency calls for that website. Cisco ER identifies the caller location and maps all calls from that actual region to an emergency line identification number (ELIN) by using regular automated number identification (ANI)/caller identification (CLID). The ELIN is registered with the PSAP as an Emergency Response area (ERL). Deploying this ability helps make sure extra useful compliance with legal or regulatory obligations, thereby decreasing the existence and legal responsibility hazards regarding emergency calls.
  • The Cisco Unified Presence server collects suggestions in regards to the availability and communications capabilities of a user and gives this assistance to watchers of the consumer as a standing indication. The repute guidance contains the consumer's communications machine availability. as an instance, the consumer might possibly be available by the use of mobilephone, video, web collaboration, or videoconferencing.
  • usual protocol interfaces, including Telephony application Programming Interface (TAPI), Java Telephony utility Programming Interface (JTAPI), essential Object access Protocol (soap), Q.SIG, H.323, Media Gateway control Protocol (MGCP), and Session Initiation Protocol (SIP) can be found to support third-birthday celebration functions.
  • Endpoints layer: The endpoints layer brings purposes to the user, no matter if the end gadget is a Cisco IP cellphone, a pc using a application-primarily based telephone, or a communications client or video terminal. Cisco UC gives multiprotocol aid for Skinny customer manage Protocol (SCCP), H.323, MGCP, and SIP.
  • Cisco UC community

    The Cisco UC gadget can provide thoroughly integrated communications, converging voice, video, and statistics over a single community infrastructure the use of specifications-based protocols. The Cisco UC equipment supplies unparalleled efficiency and capabilities to tackle present and emerging communications wants within the commercial enterprise ambiance, as illustrated by using the community topology in figure 1-2.

    The Cisco UC product suite is designed to optimize performance, in the reduction of configuration and renovation necessities, and provide interoperability with a number of other purposes. It provides this ability whereas holding excessive availability, QoS, and safety.

    The Cisco UC gadget integrates the following fundamental communications applied sciences:

  • IP telephony: IP telephony refers to technology that transmits voice communications over a community using IP requirements. Cisco UC contains a big selection of hardware and utility items equivalent to name-processing brokers, IP phones, voice-messaging methods, video devices, conferencing, and many different functions.
  • client contact center: Cisco Unified Contact core products are a mixture of approach and architecture to revolutionize call middle environments. Cisco Unified Contact center promotes effective and useful client communications across large networks by means of enabling organizations to draw from a broader latitude of substances to provider purchasers. These components consist of access to a big pool of agents and varied channels of communication and customer self-assist equipment.
  • Video telephony: The Cisco Unified Video potential products permit true-time video communications and collaboration the use of the equal IP network and call-processing agent as Cisco UC. Cisco Unified Video skills does not require particular end-consumer training. Video calling with Cisco Unified Video talents is as convenient as dialing a telephone quantity.
  • prosperous-media conferencing: Cisco Unified MeetingPlace creates a virtual meeting atmosphere with an integrated set of IP-primarily based equipment for voice, video, and internet conferencing.
  • Third-birthday party functions: Cisco works with main-facet groups to deliver the broadest selection of resourceful third-party IP communications functions and products focused on crucial enterprise needs comparable to messaging, client care, and staff optimization.
  • CUCM FunctionsCUCM extends enterprise telephony aspects and features to packet telephony network gadgets. These packet telephony network contraptions consist of Cisco IP telephones, mediaprocessing instruments, VoIP gateways, and multimedia applications. extra statistics, voice, and video capabilities, corresponding to converged messaging, multimedia conferencing, collaborative contact facilities, and interactive multimedia response systems, have interaction with the IP telephony solution throughout the CUCM application programming interface (API).

    CUCM provides these services:

  • call processing: call processing refers back to the finished process of originating, routing, and terminating calls, together with any billing and statistical collection approaches.
  • Signaling and gadget handle: CUCM sets up all of the signaling connections between call endpoints and directs gadgets similar to telephones, gateways, and conference bridges to set up and tear down streaming connections. Signaling is also referred to as name handle and speak to setup/call teardown.
  • Dial plan administration: The dial plan is a set of configurable lists that CUCM uses to function call routing. CUCM is accountable for digit evaluation of all calls. CUCM enables clients to create scalable dial plans.
  • cell function administration: CUCM extends capabilities comparable to hang, transfer, forward, conference, pace dial, redial, call park, and a lot of different features to IP telephones and gateways.
  • listing functions: CUCM makes use of its personal database to keep consumer tips. user authentication is performed locally or against an external directory. listing synchronization allows for centralized consumer administration. listing synchronization allows for CUCM to leverage users already configured in a corporate-broad listing. Microsoft active directory (2000 and 2003), Netscape 4.x, iPlanet 5.1, and solar ONE 5.2 listing integrations are supported. The native CUCM database is a lightweight directory entry Protocol (LDAP)-compliant database (LDAPv3) element in the IBM Informix Database Server (IDS).
  • Programming interface to external purposes: CUCM gives a programming interface to external applications corresponding to Cisco IP SoftPhone, Cisco IP Communicator, Cisco Unified IP Interactive Voice Response (IP IVR), Cisco own Assistant, Cisco Unified personal Communicator, and CUCM Attendant Console.
  • Backup and repair tools: CUCM gives a disaster healing system (DRS) to back up and restore the CUCM configuration database. The DRS gadget additionally backs up name details data (CDR), call management information (CMR), and the CDR analysis and Reporting (automobile) database.
  • determine 1-three suggests IP telephones that logically register with some of the CUCMs in the cluster. assorted CUCM servers share one database, and the telephone maintains an active connection to both the fundamental and backup CUCM server. The figure shows the phone's logical TCP/ IP connections to the primary server.

    CUCM Signaling and Media Paths

    CUCM uses SIP or SCCP to speak with Cisco IP telephones for name setup and teardown and for supplementary carrier tasks. After a name has been install, media change happens without delay between the Cisco IP telephones throughout the IP network, the use of the actual-Time Transport Protocol (RTP) to raise the audio. CUCM isn't involved in a name after the call has been installation. If the CUCM server have been unplugged all the way through the length of the name, clients would no longer be aware unless they attempted to use a feature on the mobilephone. CUCM is involved most effective in call setup, teardown, and lines. If the CUCM server that deploy the name had been down throughout a conversation, end users would see a message indicating "CM Down, facets Disabled" on the lcd monitor of the IP mobile.

    instance: simple IP Telephony call

    figure 1-4 illustrates a user at cellphone A inserting a call to phone B. initially of a call, a user at IP cell A picks up the handset, and a message is sent to CUCM letting CUCM be aware of that the device has long past off-hook. CUCM responds to this stimulus with the aid of replying with a message that tells the gadget to play the dial tone file it truly is stored in the flash reminiscence of the telephone. The person at mobilephone A hears the dial tone and starts dialing the cellphone variety of cell B. SCCP phones ship their digits to CUCM as they're pressed (digit by means of digit), whereas SIP phones ship their dialed digits in one message (enbloc signaling) through default. SIP phones have alternate options that allow them to behave in a similar way to SCCP phones (Keypad Markup Language [KPML] and dial suggestions). CUCM performs digit evaluation in opposition t the dialed digits. If a in shape is discovered, CUCM routes the name per its configuration. If CUCM does not find a match, a reorder tone is distributed to the calling party.

    CUCM indicators the calling birthday party to provoke ringback, so the person at cellphone A will hear the ringback tone. CUCM additionally signals the name to the vacation spot telephone, which plays the ringdown tone. additional information is supplied to the phones to indicate the calling and referred to as celebration name and number. (cellphone A will exhibit the destination equipment name and quantity, and phone B will show the calling birthday party name and quantity.)

    When the consumer at mobile B accepts the name, CUCM sends a message to the instruments letting them be aware of the IPv4 socket (IPv4 tackle and port number) assistance during which they should speak all through the name. The RTP media course opens directly between both telephones.

    The Cisco IP telephones require no additional communication with CUCM until both mobile invokes a feature, equivalent to call transfer, call conferencing, or call termination.

    enforcing Cisco Unified Communications manager, half 1  Cisco Unified Communications manager architecture Introduction  CUCM Overview  CUCM Hardware, application, and Clustering  CUCM Licensing  abstract  CUCM evaluation Quiz 

    Reproduced from the publication implementing Cisco Unified Communications manager, half 1. Copyright 2008, Cisco systems, Inc.. Reproduced with the aid of permission of Pearson education, Inc., 800 East 96th highway, Indianapolis, IN 46240.


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    TMCnet Unified Communications Week in Review | killexams.com real questions and Pass4sure dumps

    March 16, 2013

    Ah, unified communications—an essential element for any company looking to keep its competitive edge and remain profitable for the long term. Not only does this system encompass such capabilities as instant messaging, audio/ video conferencing, VoIP and faxing, but it can significantly lower expenses a firm sees almost immediately.

    This week in the space, NextiraOne was selected by B. Braun Medical Ltd in order to gain access to its unified communications solution across B. Braun’s four sites in the U.K. The alliance was formed with the hopes of gaining access to the company’s robust IP telephony solution that will enable employees to conduct calls directly from their computers, as well as its contact center solution.

    B. Braun Medical Ltd is a large healthcare organization that was desperately in search of an intuitive platform that would raise the bar on communication and collaboration alike within its various healthcare facilities. After closely analyzing various suites, it decided to leverage NextiraOne since it uses Cisco virtual servers at each site. It will also be implementing the Cisco Unified Communications Manager, Unity Connection Voice Messaging, and Unified Contact Center Express.

    “NextiraOne has the expertise not only in delivering unified communications and contact center solutions, but also in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical, in a statement. “We chose them for their expertise in both respects and we are very impressed with their expertise and their experience of the environment in which we operate.”

    In other news, UC specialist Teo recently outlined in a blog post findings from UC Strategies that highlight “many companies might be taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications need to be streamlined for an optimal environment.”

     So how can you ensure that you are seeing the best results possible from this intuitive platform? First, make sure that all employees are aware and understand how to use all of its key functions to improve customer interactions in addition to efficiency. A lot of features are great but if no one comprehends how to use them, what is the point?

    Next, implement a very structured strategy that enables global workforces to remain on the same page and leverage important tools including VoIP, audio/ video conferencing, instant messaging, and intelligent presence from one dashboard.

    Closing out the week, VidOvation, an innovative broadcast provider, made headlines with the news that is will be refocusing its energy into three new technologies: its IPTV and Video-over-IP systems that will be comprised within an open architecture; webcasting and video streaming technology that can deliver streaming and encoding over Wi-Fi, wired, or cellular networks on up to four cameras at a cost-effective price; and fiber optic transmission cables that can connect to SD/HD-SDI, broadband, or RF networks.

    For all of the most vital breaking news in the industry, be sure to stay tuned to the unified communications community, exclusively on unified communications!


    Emerging unified communications management tools immature, demand light | killexams.com real questions and Pass4sure dumps

    Telephony pros have plenty of VoIP monitoring tools for troubleshooting an IP phone with no dial tone. But when a multi-point, multi-vendor video conferencing call gets buggy, those tools are useless. Independent monitoring vendors aren't ready to fully support unified communications (UC), and many enterprise UC deployments are still too immature to need them. However, classic VoIP monitoring tools are slowly evolving to support unified communications management.

    "Right now, companies are focusing on simply getting a lot of [UC] technologies to work together from a technical perspective," said Hyoun Park, research analyst at Aberdeen Group. "Once you get past that initial step, [attention to] the ongoing support issues and quality of [experience] -- and not simply the technical ability to connect all of these technologies together -- will follow."

    We have to find out who needs what tools [because] these are tools, right? Not toys.

    Mark ZuberTelecommunications Specialist, Kirkwood Community College

    Investing in unified communications management tools would be premature for Mark Zuber, telecommunications specialist at Kirkwood Community College in Cedar Rapids, Iowa. He is focused on building and readying a converged network for voice, video and data. He doesn't expect to deploy new UC applications for at least a year after that project is complete and after careful evaluation of user needs.

    "We haven't evolved our VoIP platform enough to really make [UC monitoring and management] a priority," Zuber said. "We have to find out who needs what tools [because] these are tools, right? Not toys."

    Converged networks, interoperability pose UC management challenges

    Before the emergence of converged networks, IP telephony pros usually depended on the proprietary monitoring and management tools their vendors sold with the equipment, Park said. Now those IT pros are managing messaging, presence and video conferencing platforms from multiple vendors, and they face a plethora of service quality requirements.

    Visibility into UC applications and sessions has also been complicated by enterprises' continued push to converge corporate communications traffic onto the same network as corporate data and applications, Park said.

    As their UC deployments mature, IT pros will need unified communications management tools to see the whole picture, he said. Beyond monitoring video conferencing appliances for uptime, they must also watch the traffic from server to client, analyze the mean opinion score (MOS) for sessions and understand what other network activity could be affecting video performance.

    "Admittedly, presence and messaging are going to be much lower bandwidth [consumers]. They're not going to task the network," Park said. "But the ability to see all of the quality … in one source is going to be important, especially as the telecom manager [role] shifts into a communications or network data manager responsible for all of those technologies."

    Enterprises should also look for unified communications management and monitoring tools that can work in a multi-vendor environment, especially enterprises that have inherited complex UC environments through mergers and acquisitions, Park said. But this is where many monitoring and management vendors fail to deliver, he said.

    "We talk about interoperability a lot in UC, but we don't often talk about how important that is from an infrastructure monitoring and quality of [experience] monitoring perspective," Park said. "The work there is still very embryonic, and … that dialogue isn't really going on."

    Unified communications management still a work in progress for vendors

    Longtime VoIP monitoring and management vendor Clarus Systems recently updated its ClarusIPC Plus+ software to support Cisco Systems' Unity Connection, Unified Presence and Contact Center Express servers. The update, v. 4, also supports the latest version of Cisco Unified Communications Manager (CUCM), v. 8.5.

    Monitoring and management for video applications are absent from the update -- a point not lost on John McCaffrey, Clarus' vice president of sales and marketing. Clarus is working on adding support for telepresence.

    "You don't want your 10 senior executives sitting around at the beginning of a telepresence session waiting for the technician to get there to figure out why [the system] is not working," McCaffrey said. "What you want … is a test system that can simulate that call an hour beforehand and make sure everything's working."

    Empirix Inc., a VoIP service quality assurance vendor, has spent about a year on its "UC assurance" strategy. The company is incorporating the video and mobile UC monitoring capabilities it gained with its acquisition of Mutina Technology last year, according to Bob Hockman, director of product marketing.

    Unified communications management and monitoring products also need to support social media -- especially in contact centers -- and develop more advanced metrics beyond MOS, Hockman said. Empirix will announce its first product from its "UC assurance" project in the "next month or so," but he declined to offer details.

    "The traditional methods of validation no longer work in UC," Hockman said. "You can no longer test and monitor in the same way. It's got to be very comprehensive and it's got to come from the [user] experience."

    WildPackets Inc., a network and application performance monitoring vendor, can support video conferencing and telepresence monitoring on its OmniPeek platform, but enterprises aren't buying into it yet, according to Jay Botelho, director of product management at WildPackets. IT organizations, particularly at universities, seem more interested in monitoring tools for streaming Internet protocol television (IPTV).

    "We're asked a lot about it, and while there are some customer deployments we have where people are actively monitoring telepresence, it seems like there's a lot more talk about it than actual deployments," Botelho said. "We're trying to get ready [for more demand]."

     Let us know what you think about the story; email: Jessica Scarpati, News Writer.


    Avaya Certified Implementation Specialist (ACIS) | killexams.com real questions and Pass4sure dumps

    This vendor-specific Certification is Offered By:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Skill Level: Foundation                          Status: Active

    Low Cost: $125 (shortest track)               

    Summary:For individuals who have a basic understanding of how to install, configure, and troubleshoot a specified Avaya product or product family.

    Initial Requirements:There are 4 tracks to choose from: Small and Medium Enterprise (SME) Communications, Unified Communications (UC), Contact Center (CC), and Data. You must pass the ACIS exam for your desired track. Exams are $125 each.

    Continuing Requirements:Certification is valid for 2 years, and is open to all audiences and available across all four Avaya Solution areas: Small and Medium Enterprise (SME) Communications, Unified Communications (UC), Contact Center (CC), and Data. Training is available but not required.

    See all Avaya Certifications

    Vendor's page for this certification



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