|Exam Name||:||Certified IP Telephony Specialist v2.5|
|Questions and Answers||:||127 Q & A|
|Updated On||:||April 19, 2019|
|PDF Download Mirror||:||Pass4sure 3M0-700 Dump|
|Get Full Version||:||Pass4sure 3M0-700 Full Version|
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MARLBOROUGH, Mass., and SANTA BARBARA, Calif., Jan. 11, 2005 (PRIMEZONE) -- 3Com company (Nasdaq:COMS) and CrystalVoice Communications, Inc., a company of commercial enterprise web Protocol (IP) communications utility, today introduced that CrystalVoice has met the interoperability trying out necessities of the 3Com(r) Voice answer providers program (VSPP). CrystalVoice far flung Extension is the primary product certified for each the 3Com NBX(r) and 3Com VCX(tm) 5.0 IP Telephony modules throughout the VSPP.
the new certification confirms that CrystalVoice's Voice over information superhighway (VoI) application solutions are wholly compatible with the 3Com NBX and VCX IP Telephony modules, featuring enterprise shoppers with an superior portfolio of actual-time telephony, presence, messaging and conferencing options. CrystalVoice far off Extension grants an important component to a distributed or cellular work ambiance through combining CrystalVoice's superior Acoustic QoS(tm) expertise and Session Initiation Protocol (SIP) help, which offers top notch voice communications over the information superhighway, with its cozy, scalable, excessive-availability structure. CrystalVoice's options are designed to deliver productiveness bettering, within your budget options for far off and cellular employees, interoffice communications, contact facilities, collaboration, conferencing and interactive on-line getting to know.
"The contemporary lab checking out expands the connection between 3Com and CrystalVoice to construct upon the success of the CrystalVoice answer for the 3Com NBX IP telephony platform," spoke of Pat Rudolph, 3Com vice chairman of options architecture. "This certification confirms the CrystalVoice faraway Extension application solution as interoperable with each the 3Com NBX IP telephony gadget for small company and medium corporations and the VCX IP telephony device for gigantic organizations."
"CrystalVoice is proud to complete the rigorous testing manner and get hold of the 3Com VCX system certification," said Steve Zola, CrystalVoice president and CEO. "This certification is a testament to CrystalVoice's partnership with 3Com, and the enterprise's commitment to presenting trade main, commercial enterprise-classification IP Telephony solutions to the business. The company intends to present its purchasers and companions essentially the most superior solutions accessible to fulfill their voice communications needs."
CrystalVoice Communications is the main provider of Voice over the information superhighway software solutions and is a "3Com authorized" member of the 3Com(r) VSPP (VoIP solution company software). CrystalVoice's award-successful enterprise items include far off Extension, click on-to-speak, and Interoffice Voice Trunking. Headquartered in Santa Barbara, Calif., the business has developed cutting edge know-how to permit consistent, brilliant voice to be transmitted over the cyber web, while meeting the protection and reliability calls for of the commercial enterprise. CrystalVoice gives functions for business communications, e-commerce, client relationship administration, conferencing, distance learning and stronger telephone services. The CrystalVoice website is www.CrystalVoice.com.
About 3Com IP Telephony
3Com has been a tremendous contributor to the convergence industry considering the fact that the introduction in 1998 of the realm's first IP-PBX, the 3Com(r) NBX(r) device. The enterprise developed an structure for a dispensed softswitch for AT&T and brought the first commercially deployed provider softswitch to market in 1999. The 3Com(r) VCX(tm) IP telephony module changed into first added in 2003 for large organisations. these days, the enterprise combines these items below the 3Com Convergence applications Suite, which contains IP Telephony, IP Messaging, IP Conferencing and IP Contact middle capabilities. For additional tips, please visit www.3com.com/voip.
About 3Com corporation
3Com is a leading issuer of comfy, converged voice and records networking options for firms of all sizes. 3Com offers a huge line of inventive items backed by world-type revenue, provider and support, which excel at delivering company price for its customers. When consumers endeavor option, their alternative is 3Com. For further counsel, please visit www.3com.com, or the press site www.3com.com/pressbox.
CrystalVoice is a registered trademark and Acoustic QoS is a trademark of CrystalVoice Communications, Inc. 3Com, the 3Com emblem and NBX are registered trademarks and VCX is a trademark of 3Com agency. All other business and product names may well be emblems of their respective holders.3Com organization Kevin Petschow +1.847.262.7262 Bock Communications for CrystalVoice Valerie Christopherson +1 714 540 1030 ext. 17
We're lower than two weeks out from the large day. Taxes are due, as all the time, on April 15 -- which falls on a Monday this 12 months. you should have already got your W-2, your 1099-DIV, your 1099-INT and the entire different varieties. So, in case you do not want to spend the weekend earlier than scrambling to conclude, it be time to take a seat down and get to work.
This 12 months goes to be greater difficult than ever. the USA handed a titanic tax-reform bill in 2017, known as the Tax Cuts and Jobs Act (let's name it TCJA from here on out). And the changes suggest all types of modifications of the guidelines as well as four hundred or more new or revised varieties to complete.
fear now not: There are a multitude of tax utility vendors right here to assist. These capabilities, both through downloadable application, an internet form or, more and more, a smartphone app, flip the count number of taxes into a less painful question-and-answer speak. And in case you think there isn't any such issue as free tax software, feel again. a lot of these capabilities offer free versions for the least difficult varieties (e.g. 1040EZ -- at the least the federal time period), and one of these counseled functions, credit Karma, presents absolutely free tax education. (It makes funds by way of taking a salary cut of other affiliate capabilities that it presents.)
deciding upon the appropriate tax education software will also be very nearly as complicated as estimating what you owe the govt. There are a plethora of features, with nuances, and lots of what they offer is either no longer spelled out by means of carriers or buried in exceptional print. the following e-book will ease the procedure, with descriptions of the greater popular offerings, their elements and prices, and a guide to a way to use them. we will delivery with the true features purchasable, and then go into enhanced depth in regards to the new legal guidelines, and the way the features range.
CNET can also earn fee from the items featured on this web page.The carriers
rapid Tax via Intuit: CD, on-line, cellular. Listed fees latitude from a free tier for simple returns to $forty for the downloadable simple version to $90 for Self-employed. All packages tack on additional prices of $50 to $70 to add the are living CPA feature, and $50 for optimum. State filings are $20 each for the on-line models, and free with the Deluxe, premium or home & business down load editions. It commonly offers the most complete set of equipment. a nice feature is charitable donations tracking, whereby that you can use the software year-round to maintain tune of donations and have the software compute your deductions at tax time.
TaxAct on-line: CD, on-line, cellular. Listed fees range from $10 for the fundamental on-line version to $97 for the Self-employed download/CD kit. State filings are $20 to $37 depending on the kit. It promises $a hundred,000 of coverage in case you discover a far better refund in different places, and $a hundred,000 to cover audit fees if its application explanations an audit. One useful extra is a log of all of the instances your online bureaucracy has been accessed, including the IP address of the desktop that received access, in the event you need to be sure no one however you has been into your account.
at this time, TaxAct is providing $20 off, too.
credit Karma Tax : on-line or cellular. The only vendor that presents no paid versions -- even state filings are free and blanketed is a free audit defense. The tax product is a part of the greater credit Karma collection of services, together with credit score playing cards, loans and auto loans, off of which the company makes a fee for referrals. It has the thinnest providing of guarantees: no penalties assurance. although, in case you get an improved refund from an additional vendor, they'll offer a $a hundred reward certificate.
H&R Block: CD, on-line, cellular. there may be a free tier for individuals with elementary returns. Listed prices latitude from $19 for the fundamental download to $80 for the on-line Self-employed package. State filings are $30 to $forty depending on the equipment. Smartphone app offered. Tax seasoned evaluate promises additional hand-conserving from the enterprise's community of CPAs.
Tax Slayer: on-line or mobile. Listed prices latitude from $24 for basic to $forty seven for Self-employed. State filings are $29 additional every. help choices include Ask a Tax pro, by means of mobile or e mail. top class and Self-employed applications present to place you at the entrance of the support queue, at the least relative to the basic version. that you may get begun with the program at the moment.
Free Tax country: on-line only. some of the cheapest offerings, with the simplest pay edition being Deluxe, at $7 (no downloads provided). State filings are $13 added. assist contains on-line chat between 9 a.m. and 9 p.m. ET, Monday via Friday, however simplest for the Deluxe edition, no longer for the free offering. akin to Tax Slayer, a priority function places you forward in the assist queue relative to users of the free edition. A bonus is the means to file "limitless amended returns" at "no added charge." you could get begun with the application at the moment.
Liberty Tax/eSmart Tax: online handiest. Listed fees range from $20 for EZ to $75 for premium (no downloads offered). eTax pricing is a little more cost-effective, while performance seems to be comparable. It has a restrained-feature smartphone app, which is simply a directory of Liberty Tax offices across the nation. support contains on-line text chat from 9 a.m. to 5 p.m. ET, and a network of CPA offices all over the country. guarantees "360-diploma help" and "multichannel help."
Jackson Hewitt: on-line best. there's a free tier for individuals with basic returns, but most will need the $30 equipment, which provides $37 per every state submitting. It has a nationwide network of CPAs, although "separate expenses observe" for such visits. It promises to pay any penalties and pastime incurred with filings, a funds-lower back guarantee in case you discover a much better refund, and a refund of any fees incurred in case you become not submitting with the software.
Free1040TaxReturn: online most effective. Listed prices encompass $30 for each federal or state e-submitting, $7 for print-best preparations. guide comprises a 24/7 support desk by cell or email. It offers federal and state "audit assurance" for an additional $30 and $20, respectively.
satisfied Tax provider: online or cell. the most costly of the bunch, with costs from $100 for a Starter equipment on up to $500 for premium. All versions encompass one free state filing. It has a franchise network of CPAs and EAs billed as a "concierge carrier." You get an initial meeting in adult to complete kinds, then a CPA prepares your forms and grants the comprehensive product in 2 hours, on commonplace. It has an intensive option of applications for cryptocurrency tax filings.realizing the Tax Act
Assuming you come to a decision to move through the online system to ease most of the pain, make sure to be privy to one of the fundamentals of the TCJA that may additionally have an effect on you. The IRS has supplied a convenient document (PDF) explaining these gadgets, and you will also need to investigate your individual state tax website.
probably the most obvious adjustments are new tax rates and new quantities for the typical deduction.
the brand new quotes are 10, 12, 22, 24, 32, 35 and 37 p.c.
the brand new deductions are $12,000 for single filers or those that are married but filing one by one, up from $6,350 remaining yr; $24,000 for these filing jointly, up from $12,700; and $18,000 for a head of household, up from $9,350.
if you're itemizing taxes, in place of taking the ordinary deduction, those alternate as neatly. The respectable information is you may be in a position to deduct greater than in past years, if you are in an improved earnings bracket. The bar has been set lessen for deducting some unreimbursed clinical fees as smartly. rules for deductions of mortgages and home fairness activity additionally alternate. The credit for a qualifying infant in a family goes up this year, and there's a brand new credit that will also be claimed for different dependents.
the brand new tax types may not appear until the conclusion of December or early January. agree with it or now not, some changes to the kinds are purported to in reality make things less demanding. for instance, the IRS has been engaged on a new edition of the core 1040 form this is half the measurement of the historical kind, and additionally replaces forms 1040A and 1040EZ.
if you want a sneak peek, a draft edition changed into posted over the summer on the IRS web site (PDF). A plethora of other draft releases can be found on the web page.
One count you may want to get all started on correct away is withholding. rules for business enterprise withholding have modified and the IRS advises that you simply review how a lot is being withheld from your paycheck, to prevent a large bill at tax time if the quantity is just too low. there's a web calculator at the IRS site, as part of a "Paycheck Checkup" that breaks down the TCJA changes for you.Tax software choices
There are a couple of fundamental distinguishing components for all of the services: pricing, stage of "live" or human guidance, and coverage or ensures.
The classes are evolving from an period of application on CD-ROM (for these of you who bear in mind what that's) to the internet and smartphone apps. Three suppliers -- Intuit's TurboTax, TaxAct online and H&R Block -- still present software that will also be both downloaded and installed locally in your Mac or pc, or even sent to you on CD.
wish to file taxes on your iPhone ($1,000 at Amazon)? Six providers present absolutely functioning mobile apps for Apple's iOS or for Android-based smartphones in an effort to help you file taxes from the palm of your hand: Intuit, TaxAct, H&R, Tax Slayer, credit score Karma and happy Tax provider.
the new vogue is arms-on aid. Intuit's TurboTax is for the primary time including a free dialog with a certified public accountant, or CPA, in case you're within the system of filling out varieties on the TurboTax site, as adverse to the download, referred to as TurboTax live. should you create your account on the turbo Tax website, and start to fill in assistance about your budget, a button seems within the higher correct-hand corner asserting are living Tax counsel. Clicking on that brings up a one-method video window -- you see the tax expert, they do not see you. reveal-sharing technology lets the CPA seem to be on the statements with you in real time.
H&R Block, which has a community of offices throughout the united states, presents to have your "work checked" for you, referred to as the Tax professional review. It has provided that service, albeit under different branding, when you consider that 2004.
Tax Slayer presents to join you by way of both chat or cell to "on-staff IRS-enrolled agents."
And Free Tax united states of america presents online chat with a "tax expert" between the hours of 9 a.m. and 9 p.m. ET.
Liberty Tax and Jackson Hewitt are two other enterprises that, like H&R, have exact actual places of work around the country, notwithstanding it be no longer immediately clear what with a view to get you. Liberty guarantees "360-degree, multichannel" assist, with out specifying what that capacity in observe. Jackson Hewitt notes that "separate costs might also practice" for traveling its stroll-in offices, devoid of specifying any amounts.
reside help is of direction, for essentially the most half, a function of paid offerings, and there are numerous different points that the companies use to stream you from the free providing. Which form of filer you're -- single, head of family unit, married but submitting one by one etc -- surely starts to flow you into packages that may tackle greater complicated returns.
different advantages of using a paid version encompass the ability to go again and amend filings after you've filed them.guarantees and the pleasant print
The other big lures for paying are the so-known as ensures. This may also be the place the satisfactory print becomes peculiarly elaborate.
each one of the eleven providers listed right here offers some type of assurance of accuracy. the most regular form is to be sure that if a further tax software is able to produce an improved refund, then the supplier will refund you what you paid them. TaxAct online offers to additionally pay the change between what it discovered for you and what one more software discovered for you, as much as the volume of $a hundred,000. most likely, this suggests that you'll be using multiple of these programs to file, which is likely now not the case for many people, which is why this type of promise looks a low-chance proposition for the carriers.
a different assure is to reimburse you for any penalties incurred by way of filing with the seller. TurboTax states flatly it's going to "pay you the penalty and hobby" incurred. a further is audit assist, however what that means varies. TurboTax says if a return filed with it is audited, it should refund the software fees, nonetheless it might not be involved along with your audit. TaxAct will refund audit fees up to $100,000.
TurboTax also offers a separate equipment, referred to as Max look after & restoration, which is provided via a partnership with a firm known as TaxAudit.com. The Max plan, which is a $forty five add-on, promises to have a tax expert protect be sure you you be "randomly audited," and promises a $250,000 coverage against id theft.
Free Tax usa will deliver you assist from an "audit specialist" if you use its Deluxe edition, in preference to free, but might not pay for any of your costs. If it be whatever thing you're in fact concerned about, the one dealer that explicitly offers a product to cover issues is Free1040, which sells federal and state audit coverage, for $30 and $20, respectively. These are billed as "assurance to cover the cost of defending yourself," and the carrier promises its CPAs and EAs, which means "enrolled agents," americans who've passed a test from the IRS or served at the IRS, will "deal with the entire method" so that you "won't should see the IRS."Pricing depends upon many elements
The prices for all these programs latitude from fully free, with credit score Karma, which would not can charge for any offering, on as much as a couple of hundred bucks for chuffed Tax, an organization it truly is really a network of CPAs and EAs. In all circumstances, you don't pay anything for the carrier up-entrance, you pay in case you file. And lots of the vendors can help you pay for the service with the aid of having the payment deducted from a reimbursement, when you are due one. expenditures for the download or CD-based mostly versions are frequently a bit better than for online. The smartphone apps are free to download to your cellular, and the gold standard cost is according to the on-line expense of anything package you choose.
The question of pricing is more complicated than it originally appears, however, because the expenditures for a lot of of the choices aren't fastened at this aspect in time. What's listed on the websites of the companies are often expenditures based on closing year's utility. Intuit, makers of TurboTax, as an instance, told me that fees for TurboTax you'll pay to file in April of subsequent 12 months are "field to alternate," and that what is listed on the site is the charge of final 12 months's return. "fees are based on when you really file," says Intuit.
in a similar fashion, H&R Block talked about that "fees have from time to time changed in late March/early April."
The direction of pricing is usually up, no longer down. Liberty Tax, for example, means that you can beginning the on-line method, and then halfway via, tells you to click on a button to proceed to the subsequent step and "lock to your rate." however once you do so, you're introduced with a menu of costs that are in fact greater than what's listed on the home web page. for instance, the EZ edition, listed for $12 on the home page, is listed in the wizard as $20. Liberty says it hasn't yet up to date its home page for the new costs.
All these functions will let you get all started with a free edition. Even Liberty Tax, which would not principally offer a free edition, lets you get begun entering counsel before deciding upon a product.
if you do beginning with a free edition, you will find there are established inducements to upgrade to the paid versions, or, if you all started by way of picking a paid edition, to improve to greater programs. for example, in case you currently modified your work fame from self-employed to freelance, you may be precipitated to improve to a equipment which will help you itemize all of the new fees you pay for as your personal boss, comparable to your monthly web invoice or supplies charges.
Given the moving nature of fees at this point in time, you have got an interesting possibility: delivery your return with distinct companies, are attempting them out and dump those you don't love before you file.
take into account that pretty much all of the services require an additional payment to file state returns, and an further price for each and every added federal submitting on proper of the preliminary one. there may be an entire other set of costs if you need to go back and do your federal or state taxes from prior years.further advantages
One emerging function of the services, supported thus far simplest by way of a couple, is special remedy of cryptocurrencies, akin to Bitcoin and Ethereum. TurboTax offers to "accurately account for positive factors and losses from cryptocurrency transactions" as a different function of its $140 Deluxe kit. And chuffed Tax has a whole slate of choices that change in price through the variety of transactions you might be accounting for. The chuffed Tax applications are quite costly, despite the fact, starting from $600 on as much as $3,500, billed on a every year foundation.
even with the aspects of each and every service, some people discover it simpler to come returned to a supplier they've used earlier than. when you are a previous-yr client of TurboTax, for example, as quickly as you choose a package this time round, the software tells you or not it's going to import ultimate yr's return immediately, which could save you a while having to compile the prior-12 months submitting. it is essential for a lot of reasons. As only 1 example, in case you obtained any refunds for the prior year, it needs to be determined whether they are taxable or not.
remember that when you are making a greater modest profits, the IRS presents aid for electronic filing. One option is a team of volunteer tax preparers who will assist people making $fifty four,000 or less, referred to as VITA and TCE. extra about that on the IRS web page here.
The other is Free File, an initiative begun in 2003 for these making $sixty six,000 or much less annually. Free File offers you a menu of application from a couple of of the vendors on this record, including Intuit TurboTax, H&R Block and TaxAct.Getting begun
though many americans will lengthen submitting except the very closing minute, probably the most functions will permit you to get all started these days, for no funds up-front, even before the new forms are available, and before you get hold of most of the files you want, comparable to a W2. A benefit of this strategy is that it's viable to are trying the initial tiers of the entire on-line types before you decide to a purchase order, and get a feel for a way smartly the user interface fits your needs.
The method in all circumstances starts off with the aid of entering an electronic mail tackle, settling on a user id and coming up with a password. You may find yourself having to hold music of assorted passwords, considering the fact that creating a password is without doubt one of the first tiers. For that purpose, you're going to either are looking to preserve a notepad effortless to put in writing down your passwords, or else turn on the potential of your browser to save passwords for websites. (be trained more about password managers here.)
The gadget will usually ship a affirmation code by way of textual content message to a mobile phone that you enter. (within the case of Liberty Tax, electronic mail is used in its place.) you will wish to preserve your mobilephone easy so you can enter the code to proceed.
that you could walk far from the return, and come again at a later time, log in with the id and password you created, and pick it up once again, and the work you could have executed might be saved. In some situations, if you happen to return to the web page, after you log in, you're going to once again be despatched a one-time code, by way of e-mail or SMS, that you'll should enter into the web page to renew working.
you're going to be requested in all circumstances to select and answer three protection questions, for which you are going to also need to preserve notes.
within the case of credit Karma, you will even be requested to enter the ultimate four digits of your social security quantity, and to then verify some heritage information on your self, comparable to even if you had a personal loan personal loan astonishing. These are introduced to check your id, the enterprise says.
if you are submitting with the provider for the primary time, expect to enter suggestions about submitting popularity, and no matter if you have got any dependents or may also be claimed via any person as a elegant.
if you are starting sparkling with one of the features, you will be induced early on to import your prior-year submitting, usually in the kind of a PDF file, by means of uploading it throughout the browser. Of course, W-2 types are not required to be delivered to personnel until the conclusion of January, and additional tax files (for shares, 401Ks etc) commonly don't arrive until the center of February. but whether you are ready to start or no longer, it's respectable to start gathering the files you want, to are trying out the seem to be and consider of the choices, and to beginning to reflect on simply how complicated your return may well be this year.
firstly published Dec. 13, 2018.
update, March 14: noted that there is most effective about one month unless the tax cut-off date.
replace, Jan. 21: added observe about how government shutdown might also affect tax preparations.
replace, Jan. 14: somewhat up-to-date to mirror changes in software and service availability and pricing.
supply: Telrex LLC
September 15, 2008 09:00 ET
inventive On-Demand name Recording & Monitoring solution Enhances support for 3Com items
KIRKLAND, WA--(Marketwire - September 15, 2008) - Telrex, company of the award-profitable CallRex™ suite of IP name recording and speak to center optimization options, today announced interoperability validation of on-demand recording with CallRex professional IP name recording and monitoring utility with the 3Com® VCX™ IP telephony equipment. finished checking out changed into achieved in the 3Com Open network™ solutions lab to validate on-demand recording features from CallRex.
CallRex software has been licensed on quite a lot of 3Com structures, like the VCX and NBX, seeing that 2003. Certification has also been finished for the NBX version 6, VCX™ enterprise, VCX for IBM gadget i VCX join 200, and VCX join 100 line of IP telephony systems. CallRex also helps 3Com Asterisk installations.
"Telrex is proud to provide ingenious name recording solutions on 3Com IP telephony systems just like the VCX," spoke of Robert Kapela, president of Telrex. "3Com consumers can improvement from reasonably-priced and reputable name recording and monitoring options after they make the most of CallRex software."
call recording has develop into a standard company application that allows dispute resolution, limits prison legal responsibility, improves employee productiveness and morale, and enhances security. CallRex's look lower back call recording characteristic enables personnel to list the complete name at any element in the conversation, shooting valuable client adventure assistance that may also be archived and utilized for dispute resolution, training, or to meet criminal requirements.
Telrex is a top rate member of the 3Com|ON accomplice application. in the course of the 3Com|ON software, Telrex works intently with 3Com to deliver their combined solutions to cost introduced resellers and company valued clientele worldwide.
For more suggestions contact Telrex at +1 425.827.6156 or seek advice from www.telrex.com.
Telrex offers IP call recording and get in touch with core optimization utility. CallRex helps IP telephony systems, VoIP softswitches and unified communications solutions from 3Com, Digium/Asterisk, Mitel, Inter-Tel, Cisco, Avaya, Microsoft OCS, ShoreTel, BroadSoft, Sylantro, Genband, Vertical, Pingtel, Switchvox, Fonality, TalkSwitch, and greater.
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We're less than two weeks out from the big day. Taxes are due, as always, on April 15 -- which falls on a Monday this year. You should already have your W-2, your 1099-DIV, your 1099-INT and all of the other forms. So, if you don't want to spend the weekend before scrambling to finish, it's time to sit down and get to work.
This year is going to be more challenging than ever. The US passed a mammoth tax-reform bill in 2017, called the Tax Cuts and Jobs Act (let's call it TCJA from here on out). And the changes mean all kinds of modifications of the rules as well as 400 or more new or revised forms to complete.
Fear not: There are a multitude of tax software vendors here to help. These services, either through downloadable software, a web form or, increasingly, a smartphone app, turn the matter of taxes into a less painful question-and-answer dialogue. And if you think there's no such thing as free tax software, think again. Many of these services offer free versions for the simplest forms (e.g. 1040EZ -- at least the federal term), and one of these recommended services, Credit Karma, offers completely free tax preparation. (It makes money by taking a revenue cut of other affiliate services that it offers.)
Picking the right tax preparation software can be almost as complicated as estimating what you owe the government. There are a plethora of features, with nuances, and much of what they offer is either not spelled out by vendors or buried in fine print. The following guide will ease the process, with descriptions of the more prominent offerings, their features and prices, and a guide to how to use them. We'll start with the top services available, and then go into greater depth about the new laws, and how the services differ.
CNET may earn commission from the products featured on this page.The vendors
Turbo Tax by Intuit: CD, online, mobile. Listed prices range from a free tier for basic returns to $40 for the downloadable Basic edition to $90 for Self-employed. All packages tack on extra charges of $50 to $70 to add the Live CPA feature, and $50 for Max. State filings are $20 each for the online versions, and free with the Deluxe, Premium or Home & Business download editions. It generally offers the most comprehensive set of tools. A nice feature is charitable donations tracking, whereby you can use the software year-round to keep track of donations and have the program compute your deductions at tax time.
TaxAct Online: CD, online, mobile. Listed prices range from $10 for the Basic online version to $97 for the Self-employed download/CD package. State filings are $20 to $37 depending on the package. It promises $100,000 of coverage if you find a higher refund somewhere else, and $100,000 to cover audit costs if its software causes an audit. One useful extra is a log of all the times your online paperwork has been accessed, including the IP address of the computer that gained access, in case you want to make sure no one but you has been into your account.
Right now, TaxAct is offering $20 off, too.
Credit Karma Tax : Online or mobile. The only vendor that offers no paid versions -- even state filings are free and included is a free audit defense. The tax product is part of the larger Credit Karma collection of services, including credit cards, loans and auto loans, off of which the company makes a fee for referrals. It has the thinnest offering of guarantees: no penalties insurance. However, if you get a higher refund from another vendor, they will offer a $100 gift certificate.
H&R Block: CD, online, mobile. There's a free tier for individuals with simple returns. Listed prices range from $19 for the Basic download to $80 for the online Self-employed package. State filings are $30 to $40 depending on the package. Smartphone app offered. Tax Pro Review promises extra hand-holding from the company's network of CPAs.
Tax Slayer: Online or mobile. Listed prices range from $24 for Classic to $47 for Self-employed. State filings are $29 extra each. Support offerings include Ask a Tax pro, via phone or email. Premium and Self-employed packages offer to put you at the front of the support queue, at least relative to the Classic version. You can get started with the program right now.
Free Tax USA: Online only. One of the cheapest offerings, with the only pay version being Deluxe, at $7 (no downloads offered). State filings are $13 extra. Support includes online chat between 9 a.m. and 9 p.m. ET, Monday through Friday, but only for the Deluxe version, not for the free offering. Similar to Tax Slayer, a priority feature puts you ahead in the support queue relative to users of the free version. A bonus is the ability to file "unlimited amended returns" at "no extra cost." You can get started with the program right now.
Liberty Tax/eSmart Tax: Online only. Listed prices range from $20 for EZ to $75 for Premium (no downloads offered). eTax pricing is slightly cheaper, while functionality appears to be comparable. It has a limited-function smartphone app, which is just a directory of Liberty Tax offices around the country. Support includes online text chat from 9 a.m. to 5 p.m. ET, and a network of CPA offices throughout the country. Promises "360-degree support" and "multichannel support."
Jackson Hewitt: Online only. There's a free tier for individuals with simple returns, but most will need the $30 package, which adds $37 per each state filing. It has a nationwide network of CPAs, though "separate charges apply" for such visits. It promises to pay any penalties and interest incurred with filings, a money-back guarantee if you find a better refund, and a refund of any fees incurred if you end up not filing with the program.
Free1040TaxReturn: Online only. Listed prices include $30 for each federal or state e-filing, $7 for print-only preparations. Support includes a 24/7 help desk by phone or email. It offers federal and state "audit insurance" for an additional $30 and $20, respectively.
Happy Tax Service: Online or mobile. The most expensive of the bunch, with prices from $100 for a Starter package on up to $500 for Premium. All versions include one free state filing. It has a franchise network of CPAs and EAs billed as a "concierge service." You get an initial meeting in person to complete forms, then a CPA prepares your paperwork and delivers the finished product in 2 hours, on average. It has an extensive selection of packages for cryptocurrency tax filings.Understanding the Tax Act
Assuming you decide to go through the online process to ease most of the pain, you should be aware of some of the basics of the TCJA that may affect you. The IRS has provided a handy document (PDF) explaining these items, and you'll also want to check your individual state tax website.
The most obvious changes are new tax rates and new amounts for the standard deduction.
The new rates are 10, 12, 22, 24, 32, 35 and 37 percent.
The new deductions are $12,000 for single filers or those who are married but filing separately, up from $6,350 last year; $24,000 for those filing jointly, up from $12,700; and $18,000 for a head of household, up from $9,350.
If you're itemizing taxes, rather than taking the standard deduction, those change as well. The good news is you may be able to deduct more than in past years, if you're in a higher income bracket. The bar has been set lower for deducting some unreimbursed medical expenses as well. Rules for deductions of mortgages and home equity interest also change. The credit for a qualifying child in a household goes up this year, and there's a new credit that can be claimed for other dependents.
The new tax forms won't appear until the end of December or early January. Believe it or not, some changes to the forms are supposed to actually make things easier. For example, the IRS has been working on a new version of the core 1040 form that is half the size of the old form, and also replaces forms 1040A and 1040EZ.
If you want a sneak peek, a draft version was posted over the summer on the IRS website (PDF). A plethora of other draft releases are available on the site.
One matter you may want to get started on right away is withholding. Rules for employer withholding have changed and the IRS advises that you review how much is being withheld from your paycheck, to avoid a large bill at tax time if the amount is too low. There's an online calculator at the IRS website, as part of a "Paycheck Checkup" that breaks down the TCJA changes for you.Tax software offerings
There are a few basic distinguishing factors for all the services: pricing, level of "live" or human assistance, and insurance or guarantees.
The programs are evolving from an era of software on CD-ROM (for those of you who remember what that is) to the web and smartphone apps. Three providers -- Intuit's TurboTax, TaxAct Online and H&R Block -- still offer software that can be either downloaded and installed locally on your Mac or PC, or even sent to you on CD.
Want to file taxes on your iPhone ($1,000 at Amazon)? Six providers offer fully functioning mobile apps for Apple's iOS or for Android-based smartphones that will let you file taxes from the palm of your hand: Intuit, TaxAct, H&R, Tax Slayer, Credit Karma and Happy Tax Service.
The new trend is hands-on support. Intuit's TurboTax is for the first time including a free conversation with a certified public accountant, or CPA, when you're in the process of filling out forms on the TurboTax website, as opposed to the download, known as TurboTax Live. When you create your account on the Turbo Tax site, and begin to fill in information about your finances, a button appears in the upper right-hand corner saying Live Tax Advice. Clicking on that brings up a one-way video window -- you see the tax expert, they don't see you. Screen-sharing technology lets the CPA look at the statements with you in real time.
H&R Block, which has a network of offices throughout the US, offers to have your "work checked" for you, called the Tax Pro Review. It has offered that service, albeit under different branding, since 2004.
Tax Slayer offers to connect you via either chat or telephone to "on-staff IRS-enrolled agents."
And Free Tax USA offers online chat with a "tax specialist" between the hours of 9 a.m. and 9 p.m. ET.
Liberty Tax and Jackson Hewitt are two other firms that, like H&R, have actual physical offices around the country, though it's not immediately clear what that will get you. Liberty promises "360-degree, multichannel" support, without specifying what that means in practice. Jackson Hewitt notes that "separate charges may apply" for visiting its walk-in offices, without specifying any amounts.
Live help is of course, for the most part, a feature of paid offerings, and there are a variety of other features that the vendors use to move you from the free offering. Which kind of filer you are -- single, head of household, married but filing separately and so on -- obviously starts to move you into packages that can handle more complicated returns.
Other benefits of using a paid version include the ability to go back and amend filings after you've filed them.Guarantees and the fine print
The other big lures for paying are the so-called guarantees. This can be where the fine print becomes especially tricky.
Every one of the 11 providers listed here offers some kind of assurance of accuracy. The most common form is to guarantee that if another tax software is able to produce a higher refund, then the vendor will refund you what you paid them. TaxAct Online offers to also pay the difference between what it found for you and what another program found for you, up to the amount of $100,000. Obviously, this implies that you'll be using more than one of these programs to file, which is probably not the case for most people, which is why such a promise seems a low-risk proposition for the vendors.
Another guarantee is to reimburse you for any penalties incurred by filing with the vendor. TurboTax states flatly it will "pay you the penalty and interest" incurred. Another is audit support, but what that means varies. TurboTax says if a return filed with it is audited, it'll refund the software fees, but it won't be involved with your audit. TaxAct will refund audit costs up to $100,000.
TurboTax also offers a separate package, called Max Defend & Restore, which is provided through a partnership with a firm called TaxAudit.com. The Max plan, which is a $45 add-on, promises to have a tax expert defend you should you be "randomly audited," and promises a $250,000 insurance policy against identity theft.
Free Tax USA will provide you help from an "audit specialist" if you use its Deluxe edition, rather than free, but won't pay for any of your costs. If it's something you're really worried about, the one vendor that explicitly offers a product to cover things is Free1040, which sells federal and state audit insurance, for $30 and $20, respectively. These are billed as "insurance to cover the cost of defending yourself," and the service promises its CPAs and EAs, meaning "enrolled agents," people who've passed a test from the IRS or served at the IRS, will "handle the entire process" so you "won't have to see the IRS."Pricing depends on many factors
The prices for all these packages range from completely free, with Credit Karma, which doesn't charge for any offering, on up to several hundred dollars for Happy Tax, a firm that is really a network of CPAs and EAs. In all cases, you don't pay anything for the service up-front, you pay when you file. And most of the vendors let you pay for the service by having the fee deducted from a refund, if you're due one. Prices for the download or CD-based versions are generally a little higher than for online. The smartphone apps are free to download to your mobile, and the ultimate price is in line with the online price of whatever package you choose.
The question of pricing is more complex than it initially appears, however, because the prices for many of the offerings are not fixed at this point in time. What's listed on the websites of the vendors are often prices based on last year's software. Intuit, makers of TurboTax, for example, told me that prices for TurboTax you'll pay to file in April of next year are "subject to change," and that what is listed on the website is the cost of last year's return. "Prices are based on when you actually file," says Intuit.
Similarly, H&R Block said that "prices have at times changed in late March/early April."
The direction of pricing will likely be up, not down. Liberty Tax, for example, lets you start the online process, and then midway through, tells you to click a button to proceed to the next step and "lock in your rate." But once you do so, you're presented with a menu of prices that are actually higher than what's listed on the home page. For example, the EZ version, listed for $12 on the home page, is listed in the wizard as $20. Liberty says it hasn't yet updated its home page for the new prices.
All these services will let you get started with a free version. Even Liberty Tax, which doesn't specifically offer a free version, allows you to get started entering information before deciding on a product.
If you do start with a free version, you'll find there are frequent inducements to upgrade to the paid versions, or, if you started by choosing a paid version, to upgrade to higher packages. For example, if you recently changed your work status from self-employed to freelance, you may be prompted to upgrade to a package that will help you itemize all the new expenses you pay for as your own boss, such as your monthly internet bill or supplies costs.
Given the shifting nature of prices at this point in time, you have an intriguing opportunity: start your return with multiple vendors, try them out and dump the ones you don't like before you file.
Bear in mind that almost all the services require an extra fee to file state returns, and an additional fee for each extra federal filing on top of the initial one. There's a whole other set of fees if you wish to go back and do your federal or state taxes from prior years.Additional benefits
One emerging feature of the services, supported so far only by a couple, is special treatment of cryptocurrencies, such as Bitcoin and Ethereum. TurboTax offers to "accurately account for gains and losses from cryptocurrency transactions" as a unique feature of its $140 Deluxe package. And Happy Tax has a whole slate of offerings that vary in price by the number of transactions you're accounting for. The Happy Tax packages are quite expensive, however, ranging from $600 on up to $3,500, billed on a yearly basis.
Regardless of the features of each service, some people find it easier to come back to a vendor they've used before. If you're a prior-year customer of TurboTax, for example, as soon as you choose a package this time around, the software tells you it's going to import last year's return automatically, which can save you some time having to bring together the prior-year filing. That's important for a variety of reasons. As just one example, if you received any refunds for the prior year, it has to be determined whether they're taxable or not.
Remember that if you're making a more modest income, the IRS offers help for electronic filing. One option is a team of volunteer tax preparers who will help people making $54,000 or less, called VITA and TCE. More about that on the IRS site here.
The other is Free File, an initiative begun in 2003 for those making $66,000 or less annually. Free File offers you a menu of software from several of the vendors on this list, including Intuit TurboTax, H&R Block and TaxAct.Getting started
Though many people will delay filing until the very last minute, some of the services will allow you to get started today, for no money up-front, even before the new forms are available, and before you receive many of the documents you need, such as a W2. A benefit of this approach is that it's possible to try the initial stages of all the online versions before you commit to a purchase, and get a feel for how well the user interface suits your needs.
The process in all cases begins by entering an email address, choosing a user ID and coming up with a password. You may find yourself having to keep track of multiple passwords, given that creating a password is one of the first stages. For that reason, you'll either want to keep a notepad handy to write down your passwords, or else turn on the ability of your browser to save passwords for websites. (Learn more about password managers here.)
The system will usually send a confirmation code via text message to a mobile phone that you enter. (In the case of Liberty Tax, email is used instead.) You'll want to keep your phone handy so you can enter the code to continue.
You can walk away from the return, and come back at a later time, log in with the ID and password you created, and pick it up again, and the work you've done will be saved. In some cases, when you return to the site, after you log in, you'll again be sent a one-time code, via email or SMS, that you'll have to enter into the site to resume working.
You'll be asked in all cases to choose and answer three security questions, for which you'll also want to keep notes.
In the case of Credit Karma, you'll also be asked to enter the last four digits of your social security number, and to then confirm some background data on yourself, such as whether you had a mortgage loan outstanding. These are presented to verify your identity, the company says.
If you're filing with the provider for the first time, expect to enter information about filing status, and whether you have any dependents or can be claimed by anyone as a dependent.
If you're starting fresh with one of the services, you'll be prompted early on to import your prior-year filing, usually in the form of a PDF file, by uploading it through the browser. Of course, W-2 forms aren't required to be delivered to employees until the end of January, and additional tax documents (for stocks, 401Ks and so forth) often don't arrive until the middle of February. But whether you're ready to start or not, it's good to begin gathering the documents you need, to try out the look and feel of the offerings, and to start to reflect on just how complex your return may be this year.
Originally published Dec. 13, 2018.
Update, March 14: Noted that there's only about one month until the tax deadline.
Update, Jan. 21: Added note about how government shutdown may affect tax preparations.
Update, Jan. 14: Slightly updated to reflect changes in software and service availability and pricing.
IT professionals may know Avaya for its networking and unified communications products, but the company is also a significant player in both customer relationship management (CRM) integration and team engagement solutions. With its roots in AT&T and Lucent Technologies, Avaya has grown into a multi-billion-dollar corporation with customers around the world.
The Avaya Professional Credential Program emerged from the need for highly knowledgeable and skilled individuals who could sell and design solutions for customers, as well as deploy and maintain Avaya products and solutions.Job Opportunities for Avaya Credentialed Professionals
A quick check of such popular job boards as SimplyHired and Indeed show more than 2,000 open positions seeking candidates with Avaya skills or credentials. These include systems engineer, network engineer, technical manager, infrastructure engineer and telephony specialist, as well as a number of sale specialist and account manager positions.
Avaya skills also demand healthy salaries. For example, Glassdoor reports an average annual salary of $111,000 for technical staff, where a technical manager can expect around $125,000. The typical Avaya sales engineer salary is about $100,200, in a range from $79,800 to upward of $132,000.Avaya Professional Credential Program Overview
Avaya credentials these days are aligned with Avaya engagement solutions. That means they are designed for Avaya solutions that support customer and team engagement, as well as fabric networking and the cloud. Avaya credentials fall into one of two broad categories:
Note: Because Sales and Design credentials are available only to Avaya business partners and associates, we focus on the Services credentials in the remainder of this article.
Nearly all Avaya credentials are good for two years. To maintain a credential, you must meet recertification requirements before the credential expires, which typically means passing the current online test(s) or proctored exam(s).
Avaya uses both online tests and proctored exams. Online tests are delivered through the Avaya Learning Center; they are free for Sales credentials and cost $90 USD for Services credentials. Proctored exams for Services certifications cost $125 USD and are available through Pearson VUE.
Note: Just a heads-up that Avaya uses the term "credential" for certain designations and "certification" for others. The company also uses a few acronyms that span different sets of certifications. We try to stick with Avaya nomenclature as closely as possible, and point out acronym caveats where warranted.Avaya Services Credentials and Certifications
The Services category has Professional Specialist credentials and Certified Specialist certifications. In case something isn't quite clear, all requirements and further details are spelled out in the Avaya Services Credential Guide.Professional Specialist Credentials
Avaya Implementation Professional Specialist (AIPS) and the Avaya Support Professional Specialist (ASPS) candidates may take online tests through the Avaya Learning Center.
Table 1: List of Professional Specialist Credentials
Avaya Implementation Professional Specialist (AIPS) Credentials
Avaya Support Professional Specialist (ASPS) Credentials
Avaya IP Office PlatformAvaya Agile Communication EnvironmentAvaya Application Enablement ServicesAvaya Aura Application Server 5300 R3Avaya Aura Call Center Elite Multichannel
Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech
Avaya IP Office Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC Soft ClientsAvaya Aura Presence ServicesAvaya Aura Collaboration Environment
Avaya Message NetworkingAvaya Call Management SystemAvaya Control ManagerAvaya Workforce ManagementAvaya Contact Center Select
The AIPS specialist credentials are considered basic to intermediate and recognize an individual's ability to install and implement Avaya products. Candidates must have at least two years of experience, with one year specifically implementing the Avaya product to which a credential pertains.
The senior-level ASPS credentials are more advanced and focus on installation, configuration, maintenance and so forth. The experience requirement increases to four years, with two years of hands-on experience with some particular Avaya product.Certified Specialist Certifications
Avaya certifications include the Avaya Certified Integration/Implementation Specialist (ACIS) and the Avaya Certified Solution/Support Specialist (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," each with its own set of certifications. And the "S" in ACSS can stand for "Solution" or "Support," each with its own set of certifications.
Table 2: List of Certified Specialist Certifications
Avaya Certified Integration/Implementation Specialist (ACIS) Certifications
Avaya Certified Solution/Support Specialist (ACSS) Certifications
Avaya Certified Integration Specialist (ACIS)
Avaya Certified Solution Specialist (ACSS)
Avaya Midmarket Team Engagement SolutionsAvaya Enterprise Team Engagement SolutionsAvaya Fabric Networking Solutions
Avaya Midmarket Team Engagement SolutionsAvaya Enterprise Team Engagement SolutionsAvaya Fabric Networking Solutions
Avaya Certified Implementation Specialist (ACIS)
Avaya Certified Support Specialist (ACSS)
Avaya IP Office PlatformAvaya IP Office Contact CenterAvaya Aura Communication Manager and CM Messaging - EmbeddedAvaya Aura ConferencingAvaya Aura MessagingAvaya Aura Session Manager and System ManagerAvaya CallPilotAvaya Communication Server 1000 for Avaya Aura
Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya Aura Call Center EliteAvaya Aura Contact CenterAvaya Aura Experience Portal with Proactive OutreachAvaya Contact Recording and Avaya Quality MonitoringAvaya Interaction Center and Operational Analyst
ACIS certifications are basic to intermediate, requiring at least two years of experience with relevant technologies. One of those years must involve direct, hands-on work with some specific Avaya product. The ACIS-Integration certs focus on installation, as well as configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs also focus on installation, but validation, testing and so on focus on the installation itself.
Senior-level ACSS certifications require a minimum of four years' experience, with two years in direct support of some particular Avaya product. These certs also fall into two camps (this time, Solution and Support), recognizing professionals who are highly knowledgeable of Avaya product architecture, such as components, features and functions.
The ACSS-Solution certs get into acceptance testing, call flows, product commissioning and registration, troubleshooting integration between products, and log analysis. The ACSS-Support certs delve into product installation, testing, validation, administration and troubleshooting, especially of advanced configurations.Avaya Certification Training and Resources
Although Avaya offers some training, the company also works with a number of partners to deliver training for Avaya products and services, and credentials and certifications. (Training is recommended, but not required.) The Avaya Training catalog can be a bit unwieldly to navigate, so it might be easier to drill down through a specific credential or certification to find associated course titles.
Candidates who want to pursue one or more Avaya certifications but lack foundational knowledge of the technology upon which Avaya products are built are encouraged to contact WestNet Learning or The SIP School. In addition to courses, WestNet Learning offers a free Foundational Core Knowledge assessment tool that candidates can use to assess their current knowledge and areas in which they need to improve. The SIP School is well known for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) training courses, as well as its own certification program. Both partners offer promotional pricing or discounts on training for Avaya credential/certification candidates.
Citing studies claiming billion dollar growth in on-demand media, Cisco has announced a new certification for rich media in IP networks.
According to the company, its new certification, Rich Media Communications Specialist, will ensure IT professionals "have the training to develop the expertise required to design, install and manage rich media applications to address new market demands, including integrating video conferencing applications into a voice and data network."
Cisco products the certification encompasses will include Cisco CallManager for IP telephony, Cisco Unity voice messaging and Cisco IP Contact Centers.
Earning a Rich Media Specialist certification will require holding an active Cisco Certified Network Associate (CCNA) certification and passing two additional exams:
The company is offering the Implementing Cisco IP Video Conference Rich Media Communications (ICRMC) course, a self-paced class it expects most students will complete in about eight hours. The company's recommended training for CVOICE is available as a five-day instructor-led class, and as several e-learning options.
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