|Exam Name||:||3Com Certified Enterprise LAN Post-Sales Expert|
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|Updated On||:||April 18, 2019|
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just a brief free up to share involving 3Com & CrystalVoice. incidentally, is it me, or does 3Com seem quiet this present day within the VoIP area? they have an outstanding SMB IP-PBX, however I do not seem to hear a whole lot from them whether its new releases or asking me for a TMC Labs overview within information superhighway Telephony. Now that I say that, i could probably get hold of a mobilephone call within the subsequent 5 minutes...
right here's the unencumber..._________________________
today 3Com and CrystalVoice introduced that CrystalVoice has met the interoperability trying out necessities of the 3Com® Voice solution providers application (VSPP). CrystalVoice far off Extension is the first product licensed for both the 3Com NBX® and 3Com VCX(TM) 5.0 IP Telephony modules during the VSPP.
CrystalVoice Earns accelerated role in3Com® Voice answer providers program
CrystalVoice is first interoperability certification for each 3Com NBX® and VCX(TM) web Protocol telephony module consumers
MARLBOROUGH, Mass., and SANTA BARBARA, Calif. Jan. eleven, 2005 3Com corporation (Nasdaq: COMS) and CrystalVoice Communications, Inc., a issuer of enterprise internet Protocol (IP) communications software, nowadays announced that CrystalVoice has met the interoperability checking out necessities of the 3Com® Voice answer suppliers application (VSPP). CrystalVoice far flung Extension is the primary product licensed for both the 3Com NBX® and 3Com VCX(TM) 5.0 IP Telephony modules through the VSPP.
the brand new certification confirms that CrystalVoice's Voice over internet (VoI) software options are thoroughly appropriate with the 3Com NBX and VCX IP Telephony modules, providing business clients with an superior portfolio of real-time telephony, presence, messaging and conferencing solutions. CrystalVoice remote Extension promises an important element to a disbursed or cellular work atmosphere via combining CrystalVoice's advanced Acoustic QoS(TM) expertise and Session Initiation Protocol (SIP) support, which provides fantastic voice communications over the information superhighway, with its secure, scalable, high-availability architecture. CrystalVoice's solutions are designed to bring productiveness improving, competitively priced solutions for far off and cellular employees, interoffice communications, contact facilities, collaboration, conferencing and interactive online getting to know.
"The recent lab testing expands the connection between 3Com and CrystalVoice to construct upon the success of the CrystalVoice solution for the 3Com NBX IP telephony platform," talked about Pat Rudolph, 3Com vp of solutions structure. "This certification confirms the CrystalVoice faraway Extension utility solution as interoperable with both the 3Com NBX IP telephony equipment for small business and medium firms and the VCX IP telephony system for tremendous firms."
"CrystalVoice is proud to complete the rigorous trying out process and receive the 3Com VCX equipment certification," mentioned Steve Zola, CrystalVoice president and CEO. "This certification is a testament to CrystalVoice's partnership with 3Com, and the company's commitment to featuring business main, business-class IP Telephony options to the commercial enterprise. The business intends to offer its consumers and companions essentially the most superior solutions available to fulfill their voice communications wants."
About CrystalVoiceCrystalVoice Communications is the leading issuer of Voice over the information superhighway software solutions and is a "3Com authorised" member of the 3Com® VSPP (VoIP answer provider software). CrystalVoice's award-winning commercial enterprise items encompass far off Extension, click-to-talk, and Interoffice Voice Trunking. Headquartered in Santa Barbara, Calif., the company has developed leading edge expertise to allow constant, tremendous voice to be transmitted over the internet, whereas meeting the security and reliability demands of the commercial enterprise. CrystalVoice offers applications for company communications, e-commerce, client relationship administration, conferencing, distance discovering and better mobile capabilities. The CrystalVoice website is www.CrystalVoice.com.
About 3Com IP Telephony3Com has been a big contributor to the convergence industry in view that the introduction in 1998 of the realm's first IP-PBX, the 3Com® NBX® system. The enterprise developed an architecture for a allotted softswitch for AT&T and brought the first commercially deployed provider softswitch to market in 1999. The 3Com® VCX(TM) IP telephony module changed into first delivered in 2003 for gigantic organizations. today, the company combines these items below the 3Com Convergence applications Suite, which includes IP Telephony, IP Messaging, IP Conferencing and IP Contact center capabilities. For extra suggestions, please visit www.3com.com/voip.
About 3Com Corporation3Com is a leading provider of relaxed, converged voice and information networking solutions for enterprises of all sizes. 3Com presents a large line of ingenious items backed by world-type income, provider and help, which excel at supplying enterprise price for its consumers. When customers exercise option, their option is 3Com. For further assistance, please consult with www.3com.com, or the clicking web site www.3com.com/pressbox.
# # #
CrystalVoice is a registered trademark and Acoustic QoS is a trademark of CrystalVoice Communications, Inc. 3Com, the 3Com emblem and NBX are registered trademarks and VCX is a trademark of 3Com business enterprise. All other enterprise and product names may well be logos of their respective holders.
3Com has introduced what it describes because the "trade's first Wi-Fi licensed workgroup bridge" that extends the reach of wireless connectivity.
Wi-Fi is the de facto "seal of interoperability" for IEEE 802.11b-compliant high expense wireless LAN items. IEEE 802.11b is an business common for instant networking items, and Apple has been a pioneer in its adoption with the development of AirPort cards and base stations.
A member of WECA (the instant Ethernet Compatibility Alliance), Apple has obtained Wi-Fi certification for its AirPort products. despite the fact, although Apple adopted 802.11b early and coined the term AirPort, the know-how is by way of no means certain to the Mac. Macs and PCs can talk throughout the equal access elements the usage of 802.11b-compliant wireless playing cards and interfaces.
because the adoption of wireless local area networks (WLANs) continues to grow, many groups are the use of instant as a straightforward and cost-efficient way to extend the attain of network connectivity to company, brief areas and legacy computer methods as a way to evade the excessive cost of leasing lines or laying cable, according to Rob Karnbach, solutions line enterprise supervisor, LAN Infrastructure Division, 3Com's enterprise Networks company. 3Com's new 11Mbps instant LAN Workgroup Bridge presents "short and low in cost" wired-to-wireless bridging for any Ethernet-enabled gadget to any Wi-Fi certified wireless LAN infrastructure, he noted.
by way of connecting the new 3Com wireless Workgroup Bridge to a hub, companies can gain instant connectivity for up to 4 Ethernet-enabled instruments -- together with very own computers, printers, telephones and internet home equipment. The Workgroup Bridge offers companies a price-savings when compared to using normal Wi-Fi certified adapters to wirelessly join each and every machine, Karnbach said. by using the bridge with 3Com's NBX networked telephony gadget, companies can install a totally managed voice and information community wirelessly, he introduced.
"This solution is greatest to academic associations -- from ok-12 to greater education," Karnback referred to. "The Workgroup Bridge makes it possible for colleges to connect Macintosh computer systems and legacy PCs to the instant network. It also works smartly for portable lecture rooms where handy installation and suppleness are vital."
The 3Com 11Mbps instant LAN Workgroup Bridge has an inside net server designed to make it easy to configure, monitor and manage locally or remotely the use of an online browser or other common-based mostly tools. To give protection to shoppers' information, the 3Com Bridge supports both 40-bit Wired equal privacy (WEP) and 128-bit shared key encryption. The instant bridge is additionally clear to virtual inner most network protocols, using a special encapsulation protocol to prevent conflicts with different tunneling protocols.
The 3Com eleven Mbps instant LAN Workgroup Bridge presents a security feature referred to as Dynamic security hyperlink. When used with 3Com's eleven Mbps wireless LAN solutions, Dynamic security hyperlink helps "username/password" protection and 128-bit encryption. in contrast to WEP, this security mechanism offers each and every person a special key, and alterations that key with every session, making it an awful lot harder to wreck, Karnback mentioned.
involved clients can order the 3Com eleven Mbps instant LAN Workgroup Bridge now -- it is expected to ship worldwide in January. The product has a listing fee of US$349.
As for the WECA organization, its founding members -- 3Com, Cisco methods, Intersil, Lucent technologies, Nokia and symbol applied sciences -- united in August 1999 to power the adoption of one globally authorised ordinary for high-velocity, wireless, local area networking: the IEEE 802.11b HR usual. products built to the brand new normal function within the 2.four GHz radio band and transmit at a uncooked records rate of 11Mbps.
WECA says the unified aid of this regular will facilitate the rapid deployment and adoption of those products to be certain world, broadband, instant connectivity across the commercial enterprise, small workplace, public access and residential markets.
This story, "3Com unveils Wi-Fi certified Workgroup Bridge" become firstly published with the aid of PCWorld.To touch upon this article and other Macworld content, consult with our fb web page or our Twitter feed.
3Com Corp. is providing new wireless LAN (WLAN) items and new enhancements for its SuperStack 3 Webcache product family unit. the brand new WLAN products are the access factor 8000 for higher networks, and the access point 2000 for basic and reasonable installing.
The access element 8000 is completely appropriate with 3Com's present AirConnect 11 Mbps WLAN product and all different 3Com WLAN items. consumers can effectively migrate as new entry aspects are required of their instant community. The entry aspect 2000 will also be deploy in 60 seconds through plugging it into an influence source and the wired LAN.
The entry factor 8000 offers a full-featured safety system for the business network, with aid for forty-bit WEP, 128-bit shared key encryption, IEEE 802.1x, RADIUS authentication and Extensible Authentication Protocols. moreover aiding home windows XP, 3Com's exciting 802.1x agent extends RADIUS/802.1x capabilities to legacy home windows OS.
For businesses that aid a large user base without a RADIUS server, 3Com's access element 8000 offers Dynamic protection link when deployed with the 3Com 11 Mbps WLAN workstation Card with XJACK antenna. This introduced security function gives every user a distinct key and changes the key with every session, making it a resilient safety equipment. each access aspect 8000 can assist as much as 1,000 user names and passwords.
The new edition 2.0 software for the 3Com SuperStack 3 Webcache product family unit raises efficiency and scalability of the 3Com caching device, decreasing as much as 50 % of the WAN internet traffic and associated prices, while speeding web content material beginning. SuperStack three Webcache items are designed for faculty environments with 30 or more clients and average-to-excessive net entry or dependence on internet-based purposes. Its fault-tolerant design improves system reliability and cache engine bypass, and ensures network resilience beneath excessive load conditions. 3Com Corp., Santa Clara, CA, (408) 326-5000, www.3com.com.
this text initially looked within the 05/01/2002 issue of THE Journal.
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In the technical area, solution providers gave top marks to Cisco's switches and routers for security, scalability and interoperability, with an 89.7 satisfaction rating, narrowly eclipsing HP's 89.6 rating. Cisco posted its biggest win in that area with a 102.6 in product quality and reliability, far ahead of No. 2 HP's 99.7 score in that criterion.
Cisco swept all but one criterion in the program and support satisfaction area, tying HP in presales support satisfaction but posting a 5.2-point lead over 3Com in post-sales support. Solution providers overwhelmingly declared Cisco the champion of technical training: With a rating of 74.8, Cisco held a nearly 5-point lead over its closest competitor, HP, and a 8-point lead over third-place finisher Nortel Networks.
-- Nathan EddyCisco Systems Inc. won a tight race in the Enterprise Wireless LAN category of the 2008 CRN Channel Champions survey, beating its rivals largely on the strength of the technical merits of its product portfolio and the financial benefits solution providers see from their partnerships with Cisco.
Cisco, San Jose, Calif., nabbed first place with an overall score of 74.8. Palo Alto, Calif.-based Hewlett-Packard Co.'s networking division, ProCurve Networking by HP, placed second with a score of 73.6, while 3Com, Marlborough, Mass., placed third with a score of 72.2.
Solution providers gave Cisco high marks on technical criteria, where it won first-place finishes in five of six criteria. Its strongest showing came on scalability, where it bested its closest rival, HP ProCurve, by 7.8 points. Its only second-place finish in technical criteria came in price for performance, where 3Com nabbed the victory.
Solution providers said Cisco's strategy of integrating wireless LAN controllers to manage its Aironet access points into its networking devices, particularly its 2800 and 3800 Integrated Services Routers, is one of the vendor's key differentiators, though pricing still remains a challenge.
-- Jennifer Hagendorf FollettA good product and excellent channel relationships won the day for Hewlett-Packard, Palo Alto, Calif., a Channel Champ in the systems and network management software category for the family of Business Service Management solutions that includes products formerly branded as OpenView, as well as HP Business Availability Center, HP Network Management Center, HP Operations Center and IT Service Management tools.
HP (78.6 overall rating) had its closest competition from Microsoft, Redmond, Wash. (76.4), a surprising second-place finisher with its relatively new SMS suite of network management tools. The old guard of IBM (72.7), Armonk, N.Y., with Tivoli, and CA, Islandia, N.Y. (68.6), with Unicenter, rounded out the category contestants.
HP earned its most decisive win in the technical satisfaction set of criteria, which included a 103.6 rating in product quality and reliability. Microsoft was second with a 96.5. But HP, which has built a reputation as one of the strongest friends of the channel since Mark Hurd became CEO, was nearly matched by Microsoft in several criteria for the program and support satisfaction rating.
Tom Lambro, VP of business development at Denali Advanced Integration, Redmond, said HP simply "gets it" when it comes to treating channel partners the right way.
-- Damon PoeterAnd the tables have turned. ProCurve Networking by HP took the top spot to become the winner in the 2008 CRN Channel Champions Survey in SMB networking hardware, knocking out last year's winner Cisco Systems Inc. by 1.9 points for its seat at the champions' table.
Palo Alto, Calif.-based HP ProCurve's overall satisfaction rating was 76.1, enough to beat out Cisco's 74.2. Other vendors weren't too far behind. Rounding out the top seven were Cisco's Linksys division with 70.4, 3Com Corp., 68.8, SonicWall, 67.7, NetGear, 66.8 and D-Link with 66.4.
It was ProCurve's program and support that pushed it over the top, earning the vendor a three-point victory in the area with 71.6 points over Cisco's 68.6. ProCurve swept that area, taking top honors in all five categories: postsales support, presales support, technical training, efforts to manage channel conflict and relevance of channel programs. ProCurve beat out Cisco by the widest margin, 5.6 points, for its efforts to manage channel conflict.
From a financial perspective, ProCurve also came out on top, taking first-place nods for its product margins, spifs and rebates, and its services attach rates.
-- Andrew R. HickeyCisco Systems Inc. dominated the VoIP category of the 2008 CRN Channel Champions Survey, sweeping the category with first-place finishes in all 15 criteria.
Cisco, San Jose, Calif., easily won the category with an overall score of 77.0, taking a commanding 7.2-point lead over its closest competitors. Nortel Networks, Toronto, and Avaya Inc., Basking Ridge, N.J., tied for second place with scores of 69.8, while 3Com Corp., Marlborough, Mass., placed fourth with a score of 68.5.
Mike Mogavero, executive vice president of sales and marketing at Data Systems Worldwide Inc., a solution provider in Woodland Hills, Calif., said Cisco's strategy to provide a full gamut of VoIP, unified communications and networking products helps him focus on his core competencies as an integrator in a way he couldn't do if he had to pull multiple vendors in to build a solution.
"I can focus on my messaging as an integrator," Mogavero said. "That's a lot easier to do with one vendor. I can't do that if I've got a Frankenstein's monster."
-- Jennifer Hagendorf FollettAlthough SonicWall Inc. lost to Cisco Systems Inc. in the technical area, the Sunnyvale, Calif.-based vendor took both the program and support, and the financial areas to become the SMB WLANs category winner in the 2008 CRN Channel Champions Survey.
SonicWall pulled down a 74.5 overall satisfaction score to second-place Cisco's 74.0. The field was rounded out by Linksys with 70.2, D-Link Corp., 68.5 and NetGear with 68.0.
The only criterion SonicWall won in the technical area was management and configuration features. But the vendor took three of five criteria in program and support and swept the financial area to solidify its lead in the category.
Joe Maxim, manager of IT relations for New York-based solution provider Primary Consulting Services Ltd., said he values the dependability of SonicWall's support system. "You open a support case and within an hour they're getting back to you with how they can help you."
Maxim said SonicWall's service attachments allow his company to boost profit margins. "They've taken steps to help the resellers that are SonicWall-certified more than someone just logging onto CDW and buying the same appliance," he said. "That is very beneficial to all of our clients."
-- Nathan Eddy
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The vendor's overall category rating of 69.6 was just enough to beat HP's 69.2 rating, while SonicWall was not far behind with a 68.4. Rounding out the competition were Cisco's Linksys division (66.4), Netgear (64.6), D-Link (63.4) and 3Com (62.7).
While Cisco actually trailed HP by small margins in the technical satisfaction and financial factors ratings, it burnished its reputation as a friend to the channel by capturing the highest rating for the program and support criteria subcategory by more than 2 points.
"I can tell you, from a channel partner's perspective, these guys are on top of their game," said Jack Kirby, vice president of sales at Troubadour, a Houston VAR. "And this is not something new. They drive profitability into the channel. The competition is nowhere close."
Two technical areas where Cisco earned the highest ratings were security and product quality and reliability.
Kirby said Cisco's dedication to security has been a key factor in the success of Troubadour, which was recently named Cisco's Security Partner of the Year for the South Region, Commercial Market.
"They have finally got a whole suite of products where they can say that Cisco's goal is to secure everything. The dream of end-to-end security is now a reality. They offer that pure solution that nobody else can touch now," Kirby said.
Cisco partners weren't particularly concerned with the vendor's financial ratings, which were low across the board for all SMB networking hardware finalists.
"Hardware margins aren't a big part of our business," said Tracy Butler, president of Acropolis Technology, Wood River, Ill. "It's the services we sell around the product that we're concerned about."
And Butler, like many Cisco partners, is pretty happy.
"We choose all of our vendor partners based on quality of product. So from a technology standpoint, that's why we picked Cisco in the first place," he said.
Next: SMB Wireless LANs SMB WIRELESS LANs
Cisco Systems' strong command over the SMB wireless LAN market comes as no surprise to solution providers, which crowned it the 2007 CRN Channel Champion in the category.
Cisco swept nearly every measure and bested the No. 2 contender, its own Linksys division, by several points in most criteria. Cisco received its highest score of 100.8 for product quality and reliability, and notched its next highest score of 98.7 when it came to product security.
These two accolades hit the nail on the head, said Martin Gendell, principal at Apogee Technology Services, a Cisco Registered and SMB Select partner in Alexandria, Va.
"The Cisco products tend to be very flexible in their implementation, and they have a lot of the standard technologies built into them so it gives us a lot of options—things like strong security, integration with other security mechanisms, authentication [and] encryption," Gendell said.
One area where Cisco has historically scored low, however, is in price for performance. This year the company received the fifth lowest score out of six contenders for this criterion.
Cisco scored admirably in the financial and channel ratings categories, and it received high rankings in measures of pre- and post-sales support, technical education resources and efforts to keep solution providers informed.
Jim Wilson, president and CEO of AllSmart, an SMB and SOHO solution provider in Lake Forest, Ill., said Cisco's channel strength begins with the examples set at the highest company ranks.
"Cisco has a philosophy from the top down that's very customer-oriented. [Chairman and CEO John] Chambers and all his people are very customer-oriented," Wilson said. "They have a feel for what the end user is looking for, and for what the dealer needs."
Cisco is hoping to build on its success in the SMB wireless market by investing even more resources. Cisco recently unveiled a new Select partner tier in its Certified Partner program and is looking to recruit 10,000 SMB VARs.
Next: Enterprise Networking Hardware ENTERPRISE NETWORKING HARDWARE
Solid margins of victory for technical criteria, especially security and product quality and reliability, ensured Cisco Systems' latest CRN Channel Champions win for enterprise networking. But the vendor faced tough competition from Hewlett-Packard on the channel program and support side.
Cisco claimed the product category with an overall rating of 72.3, HP was second with 70.7, 3Com was third with 66.4, and Nortel Networks and Juniper Networks tied for fourth with 65.4 ratings.
Angela Trillhaase, senior vice president of business development at Meridian IT, Chicago, said as the enterprise networking space evolves, technical innovation has become more critical. "These are advanced technologies now. They are not just routers and switches that are passive devices," she said.
The only technical criterion that Cisco did not win was price for performance, where HP's rating of 81 eclipsed Cisco's 78.9.
The story was dramatically different in program and support criteria, where HP won in five out of the six areas considered. Its biggest margin of victory was for efforts to manage channel conflict. The lone exception was technical education resources, where Cisco edged it out by eight-tenths of 1 point.
Trillhaase said HP readily shares technical resources to help a solution provider close a sale. "I find that HP tends to be fairly generous and very helpful in this area," she said.
When it came to financial measures, solution providers anecdotally were more conflicted about Cisco.
William Adams, vice president of ACS Services, a solution provider in Easton, Mass., said he's not all that keen on the ROI he gets out of his Cisco relationship. On the other hand, its product quality and the technical resources that it deploys to back his team in the field are unparalleled, he said. "From the support side of Cisco, you can't get better support," Adams said. "Cisco will literally get on the phone with you and troubleshoot. And the guy you're talking to isn't some low-level guy."
Trillhaase said the value of a solution provider's relationship with Cisco depends on how closely it follows the objectives set during business planning sessions. "Cisco has hired us to be their sales force, and they have put in place a compensation plan where if we work the plan, we will make money," she said.
Next: Enterprise Wireless LANs ENTERPRISE WIRELESS LANs
The breadth and quality of Cisco Systems' enterprise WLAN products again pushed the vendor to the top of this Channel Champions category.
While Cisco faced stiff competition from Hewlett-Packard in channel support areas, the champ's overall rating of 75 beat runner-up Hewlett-Packard by 3.7 points, Nortel Networks by 6.1 points and 3Com by 7.7 points. Cisco's greatest strength was in technical criteria, particularly in quality and reliability, and security.
Mike Saulter, senior network consultant at Evolve Technology Group, Rocklin, Calif., said Cisco's leadership in the use of Lightweight Access Point Protocol, which uses a controller to manage the network, makes its WLANs easy to deploy, secure and manage.
"Cisco is able to offer the end-to-end solution," Saulter said. "They own the Access Control Server, and everything is fully integrated, instead of having to go to two and three parties. From a security standpoint, that's pretty important."
Cisco also excelled with financial criteria, leading by 12.3 points in the area of "vendor's share of sales." That indicates Cisco partners generally sell end-to-end Cisco solutions for most installations. Cisco also held an advantage in services attach rates.
Cisco, though, took a backseat to HP for one of the financial criteria: margins, rebates and spifs. Alan Cohen, vice president of mobility at Cisco, said the vendor is addressing the issue by enhancing rebates through its Value Incentive Program. "It's just starting to kick in," he said.
For aggregate program and support criteria, Cisco was a mere half-point ahead of HP. Solution providers rated HP best for consistency of programs, for keeping them informed and for managing channel conflict.
That may in part be due to Cisco's larger and more diverse wireless channel, which makes conflict an ever-present issue, and recent changes to its certification program with the addition of an advanced wireless certification to support new products such as its outdoor mesh networking line.
But solution providers still gave Cisco stellar marks for pre- and post-sales support. "Cisco absolutely has the best presales and post-sales support when it comes to wireless design implementation," said John Riddle, president of Information Networking, Irvine, Calif.
Next: VoIP Technology VoIP Technology
Cisco Systems earned a decisive victory in the 2007 CRN Channel Champions VoIP technology category, garnering particularly strong ratings for high product quality, top-notch presales support and a strong share of its partners' sales.
Cisco grabbed the top spot with an overall rating of 78, besting its closest rival by 6.4 points. Nortel Networks placed second with a rating of 71.6, while Avaya placed third with a rating of 69.4. 3Com rounded out the category in fourth place with a score of 67.5.
Solution providers gave Cisco top scores across technical, channel and financial factors, rewarding it with first-place finishes in 17 of 18 criteria.
Cisco earned its largest margin of victory for share of partners' sales, where it beat out Nortel, its closest rival, by 16 points. Kurt Loock, president of DPSciences, a Cincinnati-based solution provider, pointed to the breadth of Cisco's portfolio as the reason his company has built its VoIP business exclusively on the Cisco Unified Communications portfolio.
"They've got the best brand behind them from the data perspective, and their whole concept of [carrying] everything under one brand with consistent quality of service throughout just makes them easier to use and partner with," Loock said.
On the technical front, Cisco's strongest performance came in product quality and reliability, where it topped Nortel by 10.4 points.
Partners also lauded Cisco for its presales support, the program and support criterion in which it posted its strongest lead with an 8.6-point rating advantage over Nortel.
"They recognize the need to provide a high level of support, and they collaborate really well with their partners to do that on presales support and the like," said Mont Phelps, president and CEO of NWN, a solution provider in Waltham, Mass.
Phelps also pointed to strong training as a hallmark of the Cisco program. "They understand what it takes to be successful in terms of installation and support. They set the bar very high."
The one area where partners saw room for Cisco to improve was in services attach rate, where it finished second to Nortel by two-tenths of a point. Nortel finished second in all other criteria except margins, rebates and spifs, where it placed third behind Cisco and Avaya.
—Jennifer Hagendorf Follett
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