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3309 - Avaya Aura Experience Portal with POM Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3309
Exam Name : Avaya Aura Experience Portal with POM Implementation and Maintenance
Questions and Answers : 124 Q & A
Updated On : Click to Check Update
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QUESTION: 113

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should be taken?


  1. Restart httpd on the Auxiliary EPM.

  2. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>

  3. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>

  4. Upgrade the Auxiliary EPM.


Answer: B


QUESTION: 114

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below. What is an accurate explanation of this SDR report?


  1. The call was initially queued on 70001@icr.com where due to SIP ERROR the call got re-queued 82003@icr.com. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued 92014@icr.com.

  2. The call was initially queued on 82003@icr.com where due to SIP ERROR the call

    got re-queued to 70001@icr.com. The call then observed a spike in EWT and it was re- queued 920l4.aicr.com.

  3. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re- queued 92014@icr.com.

  4. The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to 70001@icr.com- The call then observed SIP ERROR and it was re- queued 92014@icr.com.


Answer: A


QUESTION: 115

A Postgres database is being used to support Proactive Outreach Manager (POM) 3.0. Why does the pg_hba.conf file need to be changed?


  1. You need to ensure POM has the right privileges to access the database.

  2. You need to enter the IP address of the database server for POM to be able to connect to it.

  3. You need to set the TCP-port number of the database server for POM to be able to

    connect to it.

  4. You need to ensure the database server has the right privileges to access the POM server.


Answer: A


Reference:

https://downloads.avaya.com/css/P8/documents/100089116


QUESTION: 116

In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker. Which two steps must you take to correct the issue­

; and continue with this procedure? (Choose two)


  1. Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.

  2. Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.

  3. Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient

    use of the 2 GB RAM.

  4. Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.


Answer: B, D


QUESTION: 117

Avaya Aura® Experience Portal (AAEP) supports special classes of applications that derive their licensing, administration framework, manageability, and accessibility from the Experience Portal Manager (EPM). What is the term for these applications?


  1. licensed applications

  2. local applications

  3. supported applications

  4. managed applications


Answer: B


QUESTION: 118

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM

monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:

CmpMgrService.out

@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93#### Which step must you take to correct the issues and continue with this procedure?


  1. Login to Experience Portal Manager (EPM) using a user with an assigned role of “POM Campaign Manager” and restart the campaign

  2. Logging to EPM using a user with an assigned role of “Web Services” and restart the Campaign

  3. Login to (EPM) using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of “Web Services”

  4. Login to EPM using a user with an assigned role of “Administration” and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of “POM Campaign Manager”.


Answer: C


QUESTION: 119

For the Avaya Aura® Experience Portal (AAEP) to support an application that recognizes spoken responses from a caller, and converts those responses to text, which three components are required? (Choose three.)


  1. EPM

  2. MPP

  3. TTS

  4. ASR

  5. CM


Answer: B, C, E


QUESTION: 120

Trace item in the Avaya Aura® Orchestration Designer application is being used to debug an application in the Tomcat runtime environment. In which directory is the Trace item log file located in an Avaya Aura® Experience Portal (AAEP) runtime environment?


  1. < Eclipse Workspace >\data\log

  2. $CATALINA_HOME/webapps/data/log

  3. <EclipseWorkspace>\<ApplicationName>\data\log

  4. $CATALINA_HOME/webapps/<app_name>/data/log


Answer: D


QUESTION: 121

You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)


  1. Application server

  2. Primary Experience Portal Manager (EPM)

  3. Auxiliary EPM

  4. Media Processing Platform (MPP)

  5. Telephony server


Answer: A, B, D


QUESTION: 122

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."

Which two steps would you take to identity the cause of this message? (Choose two)


  1. Verify that the Media Processing Platform (MPP) is operational

  2. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly

  3. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

  4. Verify that the WebLM license is not expired arid verify if you have configured the required number

  5. Verify that the Short Message Service (SMS) server is not down.


Answer: A, D


QUESTION: 123

Proactive Outreach Manager (POM) 3.0 supports skill-based pacing for Avaya Aura® Call Center Elite (CCEIite) and Avaya Aura® Contact Center (AACC). Which statement describes this functionality?


  1. Skill-based pacing for CCEIite and AACC ensures the POM system places calls and/or sends outbound multi-media messages, such as SMS and e-mail, based on the

    number of agents available in the relevant skill.

  2. Skill-based pacing for CCEIite and AACC ensures the POM system places outbound voice calls based on the number of agents logged in into the relevant skill.

  3. Skill-based pacing for CCEIite and AACC ensures the Agent Manager (AM) releases outbound agents, when call volumes in the relevant skill go up and the skill requires additional agents.

  4. Skill-based pacing for CCEIite and AACC ensures the Campaign Director acquires

outbound agents, when call volumes in the relevant skill go down and the skill no longer requires all available agents.


Answer: A


QUESTION: 124

When the Avaya Aura® Experience Portal (AAEP) software receives a call, what starts the associated speech application that controls the call flow?


  1. EPM

  2. MPP

  3. TTS

  4. ASR


Answer: B


Reference:

https://downloads.avaya.com/css/P8/documents/100146998


Avaya 3309 Exam (Avaya Aura Experience Portal with POM Implementation and Maintenance) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
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Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
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APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
solutions.
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Associates.
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
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APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
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The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
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ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
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ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
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ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
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configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
Questions?
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
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The company additionally presents comprehensive consultative and technical assist, together with community readiness, design, implementation, and testing features, in addition to remote diagnostics and backbone, renovation, refurbishment, and repairs. according to Tom Roles, President and CEO of NACR, "Our commitment to investing in Avaya Unified Communications and different state-of-the-paintings technologies is critical to empowering our employees and in flip, offering the excessive requirements of responsiveness and personalized support on which NACR has built its reputation." "Our nationwide presence and client-centric approach to support make NACR a tremendously cell organization not most effective with revenue, engineering, and technician groups who commute generally, however also with executives and other guide personnel who work remotely as obligatory," based on Mark Whitacre, national Director of Unified Communications for NACR. "implementing these solutions across the business makes it possible for all our personnel to be mobile yet nonetheless highly purchasable and productive continually." NACR's underlying infrastructure makes use of the latest Avaya communique manager application (unencumber 5.2.1) to take abilities of Session Initiation Protocol (SIP) for multimedia communications, terminating SIP trunks directly and transferring all long distance and 800 site visitors to SIP trunks. thus far, the company has converted 15 far flung branch places of work to gateways off conversation supervisor at its headquarters place. Thirteen of these places are blanketed by native Survivable Processors, while two give protection to the total system with business Survivable Servers (ESS). This infrastructure makes it possible for the deployment of the Avaya Unified Communications All-Inclusive present, proposing NACR with a wide range of productivity, collaboration, and consumer service bettering functions. as an instance: Avaya one-X cell offers visual voicemail, 24x7 call logging, company directory access, name routing administration, and VIP screening and dialing through a wide range of cell gadgets. Avaya one-X Communicator presents softphone capabilities, intelligent presence, voice/video calling, visible voicemail, visual voice/video conferencing, and entry to corporate directories and contact logs. EC500 permits the Extension to mobile characteristic of verbal exchange supervisor, permitting callers to attain an employee anywhere, on any gadget, via one quantity. VPNremote telephone provides conversation supervisor call controls and routing at far off worker areas by way of high-speed virtual deepest network (VPN) and gateway connectivity. software Enablement Server (AES) offers click on to call and "in call reputation" using integration with Microsoft workplace Communicator. additionally, the Avaya solutions provide NACR first-hand expertise and experience that the company can extend to its own shoppers. in line with Gina Odean, countrywide Convergence Director for NACR, "we are assured when we propose Avaya communication supervisor and Unified Communications options to our consumers because we see those technologies at work for us and comprehend the precise value they offer." each time viable, NACR also brings applied sciences in condo to use the purposes in its creation laboratory and make them available for client demonstration purposes. for instance, NACR has put in one-X Portal with Avaya air of secrecy Presence to exhibit browser-based mostly telephony. as the greatest Avaya channel accomplice, NACR works closely with Avaya, system integrators, and other strategic companions to integrate the newest hardware, utility, and purposes into leading-edge options for distinct markets together with enterprise, small and mid-size company, government, schooling, and healthcare. 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