|Exam Name||:||Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation|
|Questions and Answers||:||65 Q & A|
|Updated On||:||February 18, 2019|
|PDF Download Mirror||:||Pass4sure 3308 Dump|
|Get Full Version||:||Pass4sure 3308 Full Version|
3308 exam Dumps Source : Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation
Test Code : 3308
Test Name : Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation
Vendor Name : Avaya
Q&A : 65 Real Questions
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Avaya Holdings Corp., a world leader in solutions to enhance and simplify communications and collaboration, will be demonstrating its complete portfolio of solutions for the healthcare business on the upcoming HIMSS international conference & Exhibition held at the Orange County conference and Exhibition middle in Orlando, FL from February eleven-15. Avaya can be a Diamond exhibitor at booth #6541 in conjunction with ConvergeOne. The HIMSS 2019 experience (himssconference.org) brings collectively over 45,000 fitness advice and technology authorities, clinicians, executives and market suppliers from all over.
Avaya solutions for Connecting Healthcare encompass:
Care crew Collaboration• improve care coordination with multimedia mobile options;• enrich care group time with sufferers;• reduce preventable harm via workflows and collaboration.
affected person access & services• enhance patient entry to care with a rich omnichannel solution;• reduce wait times, no indicates and in-community referrals leveraging automation and EHR integration along with your entry core;• Proactively interact patient on their media of alternative;• boost patient referrals;• increase affected person entry to medicine regiments and care plans.
digital Care• in the reduction of avoidable emergent and pressing care through telehealth triage;• connect care crew and peer coaches with patients in time of need;• increase and scale homecare with clinical contact facilities.
“Avaya healthcare solutions supply the reliability, security, flexibility and scale we require to more desirable meet the needs of our valued clientele via imaginative communications tools, and Avaya is now working with us to transition to the cloud,” said Bob Doran, vp of Telecommunications, automated health systems. “We at the moment span fifteen states throughout the U.S. and turning out to be, and we've trusted Avaya’s ninety nine.999% uptime reliability for the reason that 1994. they are a depended on associate that provides the optimum degrees of guide and repair, combined with communications and collaboration solutions we will count on, and that our purchasers depend on, each and each day.”
For healthcare suppliers, the care crew’s potential to speak with patients along their health journey is a must have to the mission of helping their care plan and decreasing readmissions. by means of connecting americans, supplies, statistics, and solutions, suppliers can optimize operations and reduce possibility, while increasing operational effectivity and profitability. a flexible communications answer is seriously important to the a success digital transformation of health care techniques. The top 10 healthcare features organizations on this planet, and the good 10 U.S. hospitals all rely on Avaya communications solutions to boost patient journey, increase care crew effectiveness and collaboration, and drive improved efficiency.
Avaya and its ecosystem of companions have deep skills and teams focused especially on addressing the interesting requirements of delivering communique options to the healthcare business. Avaya works with these partners to mix technical, consumer engagement and services substances to provide a comprehensive portfolio of options for healthcare providers addressing affected person access and functions, virtual care, telemedicine and care team collaboration to enrich productivity, streamline workflow, enrich the nice of care and enhance ROI.
“we now have fifty five far flung areas, three distinct hospitals, and 450 distinct healthcare providers as part of our network, and our Avaya verbal exchange options allow us to deliver an ultimate combination of human touch supported by means of smart automation for stronger affected person adventure,” mentioned Tim Rosner, Chief know-how Officer, Southcoast health. “We’re imposing new technologies in healthcare and region loads of value in our lengthy-term partnership with Avaya that enables us to move forward successfully in this effort.”
in accordance with research enterprise IDC, today there are more opportunities and challenges than ever to conveniently talk with sufferers, beginning with the number of channel decisions mobile, net, textual content, or chat used to connect with them. A one-measurement-suits-all strategy will no longer work. commercial enterprise patient access and capabilities and digital care coordination options must be flexible in keeping with patients’ conversation wants and where they are of their patient journey. These options have to additionally tackle evolving know-how, business, and regulatory necessities facing healthcare companies.1
“Our focus is absolutely, one hundred percent on our sufferers, including our whole workflow, methods and communications platform,” observed Jim Hennigan, IT supervisor, Innova health methods. “we are taking a look at new and ingenious ways to enhance the patient event and to make healthcare greater obtainable to distinctive corporations like millennials. Avaya omnichannel options enable us to make use of all channels of communication, from net chat, video, voice, and telemedicine to supply more useful care in a proactive, effective approach.”
1 “driving Operational Efficiencies through better patient entry and capabilities” IDC, June 2018
About AvayaBusinesses are built on the experiences they supply, and every day tens of millions of those experiences are built by way of Avaya (avaya.com). For over a hundred years, we’ve enabled agencies all over the world to win through developing intelligent communications experiences for shoppers and personnel. Avaya builds open, converged and resourceful options to enhance and simplify communications and collaboration within the cloud, on-premise or a hybrid of each. To develop your company, we’re committed to innovation, partnership, and a relentless center of attention on what’s next. We’re the know-how business you believe to help you convey Experiences that rely.
Cautionary notice concerning forward-looking StatementsThis doc consists of definite “forward-searching statements.” All statements apart from statements of historic fact are “ahead-searching” statements for functions of the U.S. federal and state securities legal guidelines. These statements may be identified by means of ahead searching terminology reminiscent of "count on," "consider," "proceed," "might," "estimate," "predict," "intend," "may additionally," "could," “our vision,” "plan," "talents," "preliminary," "predict," "may still," "will," or “would” or the bad thereof or other adaptations thereof or related terminology and include, but don't seem to be constrained to, expected money discount rates and statements about increase, change listing and stronger operational metrics. The enterprise has primarily based these forward-looking statements on its current expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are low-budget, such ahead-looking statements are best predictions and involve frequent and unknown hazards and uncertainties, many of which are beyond its handle. The factors are mentioned in the company’s Registration commentary on kind 10 filed with the Securities and change commission, could cause its exact consequences, performance or achievements to vary materially from any future outcomes, efficiency or achievements expressed or implied via these forward-looking statements. For an extra checklist and outline of such risks and uncertainties, please check with the company’s filings with the SEC that can be found at sec.gov. The business cautions you that the list of vital elements blanketed within the enterprise’s SEC filings may now not contain all the cloth factors which are important to you. moreover, since these dangers and uncertainties, the concerns mentioned in the ahead-looking statements contained in this report may additionally now not in reality take place. The enterprise undertakes no obligation to publicly replace or revise any forward-looking commentary because of new suggestions, future events or in any other case, apart from as in any other case required via legislations.
All trademarks recognized by means of ®, TM, or SM are registered marks, trademarks, and repair marks, respectively, of Avaya Inc. All different trademarks are the property of their respective owners
cc: find team of workers Optimization Suite Undergoes successful Compliance checking out With Key Avaya IP Telephony solutions
COLUMBUS, OH--(Marketwire - Jan 18, 2012) - CallCopy, a leading provider of innovative call recording and contact core options, these days announced that its cc: find personnel optimization suite is compliant with key cyber web Protocol (IP) telephony solutions from Avaya, a worldwide company of enterprise collaboration systems, utility and services.
cc: discover can also be leveraged by way of organizations to improve their degree of client carrier, raise organizational efficiency and proactively leverage company intelligence by way of taking pictures and examining client interactions. The utility is compliance-validated by way of Avaya for compatibility with: Avaya charisma® communique manager 6.0.1 and Avaya air of mystery® utility Enablement capabilities 6.1.
"This newest compliance testing builds on our lengthy-standing relationship with Avaya," noted Matt Madzia, director of product administration at CallCopy. "Our shoppers advantage significantly from our compatibility testing, which has resulted in totally interoperable solutions with Avaya. We continue to be committed to offering shoppers new how to simply and cost-conveniently uncover new percentages for getting more out of their communications infrastructure."
CallCopy is a longtime member of the Avaya DevConnect software -- an initiative to improve, market and promote ingenious third-birthday celebration items that interoperate with Avaya technology and prolong the value of a company's investment in its network. As a Gold member of the application, CallCopy worked with a group of Avaya engineers during the compatibility trying out technique to increase a comprehensive verify plan to verify whether cc: find become Avaya compliant.
"CallCopy's latest update to their personnel optimization answer has passed through formalized interoperability testing," spoke of Eric Rossman, vp, developer relations at Avaya. "by working with independent expertise agencies throughout the Avaya DevConnect application to investigate compatibility, this helps us make certain that Avaya shoppers can confidently leverage and improve to our latest options."
About CallCopy CallCopy, a number one provider of imaginative contact middle solutions, is dedicated to making certain the optimum requisites of delight. The award-successful, commercial enterprise-proven cc: discover suite promises superior call recording, reveal catch, pleasant management, speech analytics, desktop analytics, efficiency management, customer satisfaction survey and staff management capabilities to corporations of all sizes and industries. For more tips, visit www.callcopy.com.
About Avaya Avaya is a worldwide provider of business collaboration and communications options, providing unified communications, contact facilities, facts options and connected functions to agencies of all sizes worldwide. For greater information please visit www.avaya.com. For greater counsel on the Avaya DevConnect program, consult with www.avaya.com/devconnect.
This enjoyable integration permits Avaya options to without delay deliver public-security answering facets with correct, real-time place, floor-plans and different crucial information that could help shop lives.
Avaya Holdings announced unparalleled, existence-saving gadget area reporting capabilities that are now accessible as part of Avaya communications solutions for emergency response administration, proposing actual-time tips that may aid make the change in lifestyles or dying cases.
Avaya communications options are the first to provide region discovery for devices and area that facts into a country wide subsequent generation 911 (NG911) repository, making that assistance with no trouble accessible to first-responders, helping enable them to more accurately locate the place of the caller’s machine as well as access further crucial guidance when calls are crafted from an Avaya communications system. This unique integration enables Avaya options to at once supply public-safeguard answering aspects (PSAP) with correct, real-time vicinity, floor-plans and different essential tips that might support save lives.
“In situations the place each second counts, seamless communique and the sharing of high-fidelity information can make the change between lifestyles and dying,” mentioned Mark J. Fletcher, ENP and Chief Architect for worldwide Public defense options, Avaya. “everyone throughout the continuum of care needs true-time entry to suggestions and to every different to make sure each individual in misery receives finest care. because the company that gives ingenious methods for individuals to work and talk from anywhere on any gadget, we're able to deliver an answer with these advanced emergency calling capabilities to aid be certain their defense anywhere and besides the fact that children they're related.”
across the nation, 911 dispatchers in additional than 6,100 emergency contact centers or PSAPs are working with underlying expertise that become created within the landline period and optimized for people calling 911 from common landlines, accordingly developing a significant verbal exchange hole for today’s emergency response personnel.
“relevant routing of 911 calls, and offering accurate caller area to emergency features operators are the simple add-ons of a a success business 911 strategy,” talked about Irwin Lazar, vice chairman and service Director at Nemertes research. “With soft client adoption increasing by means of 30 percent, and cellular UC customers by means of 34 percent, with the aid of the end of 2019, Avaya’s answer addresses a transforming into market should ensure correct region identification of 911 callers from any gadget.”
Avaya communications options deployed with SENTRY™ NG911 are available today for groups of all sizes, direct from Avaya or via Avaya business companions, applying the brand new capabilities lately brought to the U.S. Emergency community. Avaya solutions are the primary to location consumer-particular place information from a industrial community in an further facts repository. using this further statistics repository, public safety companies are in a position to retrieve further information and use the advice to boost the response to an emergency incident. basically, this enables the addition of excessive-fidelity area tips, in real time, that present service databases are not in a position to featuring.
When a 911 call is received via a 911 PSAP the emergency response programs query the repository for more information comparable to specific location suggestions, that they in any other case wouldn’t have.
Avaya business emergency solutions additionally include the Avaya Cloud Notification system, which makes it possible for quickly, computerized notifications via voice, textual content or a variety of combos to significant businesses of individuals who need to be alerted with the accurate suggestions it is important throughout an emergency event. the usage of built-in energetic databases, signals may also be despatched to fogeys, group members or different registered emergency contacts, presenting guidance or other crucial advice it truly is important in times of want.
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TEMPE, AZ--(Marketwire - Feb 7, 2013) -
OAISYS®, a leading provider of business call recording and contact center management solutions, today announced that its portfolio of voice compliance and quality monitoring applications will be sold through Avaya, a global provider of business collaboration and communication solutions, through the Avaya Select Product Program.
The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio.
The OAISYS Talkument® and Tracer solutions offered through the program have been compliance-tested for compatibility with Avaya IP Office and Avaya Aura® Communication Manager. By integrating with an Avaya platform, it is easy for companies to extend the benefits of sophisticated, practical and affordable voice compliance and quality monitoring feature functionality to their communications infrastructures. As part of Avaya's orderable solution set, OAISYS solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates the OAISYS Talkument and Tracer applications.
OAISYS and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
Streamlined ordering through the Avaya Select Product Program is available in the United States and Canada and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.
Quotes:"I am honored that OAISYS is one of a select group of partners to be invited to join the Avaya Select Product Program. OAISYS solutions help address the challenges facing SMB and midmarket organizations, something to which we have been committed for more than sixteen years. The expanded relationship between our companies will streamline the ordering and delivery process for Avaya Connect channel partners, thus helping them to better and more quickly serve their customers."-- BRIAN SPENCER, PRESIDENT, OAISYS
"The combination of the OAISYS Tracer quality monitoring solution with the Avaya Aura communications infrastructure provides meaningful insight into our agents' interactions. With Tracer, we are able to evaluate agent performance, increase customer satisfaction and improve the overall efficiency and productivity of our call center operations."-- KATHERINE LUCION, CUSTOMER SERVICES CENTER SUPERVISOR, PFSWEB INC.
"The inclusion of the OAISYS Talkument and Tracer solutions in the DevConnect Select Product Program helps Avaya customers obtain complete end-to-end solutions with ease. OAISYS voice documentation and quality monitoring solutions, now featuring the same technology for audio search as delivered by Avaya Speech Analytics, enables organizations to confidently address an evolving array of regulatory requirements, effectively mitigating the risk of non-compliance while also enhancing the customer experience."-- ERIC ROSSMAN, VICE PRESIDENT, DEVELOPER RELATIONS, AVAYA
Tags:Avaya, channel partners, communications solutions, devconnect, developers, resellers
About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com.
About OAISYS: OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint®Systems Inc. today announced that its Impact 360® Workforce Optimization solution has received certified status with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura™ Communication Manager 5.2, an extensible IP telephony platform for enterprises. It has also been tested with the enhanced telephony APIs, protocols and Web services of Avaya Aura Application Enablement Services 4.2, which provides access to the powerful call processing, media and administrative features available in Avaya Aura Communication Manager.
Impact 360, from Verint® Witness Actionable Solutions®, is a unified suite comprised of workforce optimization solutions that include quality monitoring and call recording, workforce management, analytics, performance management, eLearning and coaching. Designed to help today’s customer-centric enterprises meet and exceed their sales, service and operations goals—from the contact center, to branch and remote offices, to back-office operations departments—Impact 360 helps uncover business trends, discover the root cause of employee and customer behavior, and power the right decisions to help ensure service excellence and achieve continuous performance improvement across all aspects of customer care operations.
“Avaya’s close working relationship with Verint has afforded both companies new efficiencies through the certification testing of Avaya Aura products with Impact 360,” says Chris McGugan, vice president, products and marketing, Avaya Contact Center Solutions. “The result is a high level of integration and strong synergies between the product lines.”
“We are pleased to have completed Avaya Aura certification testing. Through our deep integration, Avaya Aura customers can take full advantage of Impact 360 Workforce Optimization to provide unified applications on Avaya’s unified communications platform,” adds John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions.
Verint Witness Actionable Solutions is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on December 10, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.
Internet SoftwareCalabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions
MINNEAPOLIS – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
Calabrio Workforce Management and Calabrio Quality Management solutions are powerful elements of the Calabrio ONE® Web 2.0-based Workforce Optimization software suite. Calabrio Workforce Management optimizes toolsets for each user role, enabling managers to achieve more efficient forecasting and scheduling, reduce unnecessary support and tighten resources. Calabrio Quality Management software features highly-scalable voice and screen recording and evaluation to support users at any and all locations to enable consistency across the organization. The Calabrio ONE platform offers flexibility, simplicity and optimization in managing customer interactions, and includes call recording, quality management, workforce management, speech analytics, desktop analytics and performance dashboards. Calabrio Workforce Management is compliance-tested by Avaya for compatibility with Avaya Call Management System release 17, and Calabrio Quality Management has been tested by Avaya for compatibility with Avaya Aura® Communication Manager release 6.2 and Avaya Aura® Application Enablement Services release 6.2.
"Innovations built on open, standards-based platforms help businesses incorporate new technology easily and cost-effectively, as well as uncover new possibilities for extending the value of their communications infrastructure," said Matt Matsui, vice president of product and marketing at Calabrio. "Calabrio simplifies activities in the contact center with intelligent, user-centric software that addresses the individualized needs of each of our customers. Compatibility with Avaya helps our customers have peace-of-mind that they can utilize Calabrio's valuable core applications and interoperate with the latest Avaya solutions."
Calabrio is a Technology Partner in the Avaya DevConnect program-an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
"Technology Partners like Calabrio are helping Avaya deliver technology and tools for better business processes," said Eric Rossman, vice president, Developer Relations, Avaya. "The Calabrio ONE workforce optimization suite, which is powered by Avaya Speech Analytics technology, simplifies customer interaction quality and performance monitoring."
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics, and performance-based dashboards and reporting. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user - agents, supervisors, managers, knowledge workers, and executives. Calabrio is a Technology Partner in the Avaya DevConnect program. Find news and information at www.calabrio.com.
SOURCE Calabrio, Inc.
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