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3306 - Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3306
Exam Name : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance
Questions and Answers : 65 Q & A
Updated On : April 17, 2019
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3306 Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

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3306 exam Dumps Source : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

Test Code : 3306
Test Name : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance
Vendor Name : Avaya
Q&A : 65 Real Questions

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Avaya Avaya Contact Recording and

Avaya and Google delve deeper into contact centre AI | killexams.com Real Questions and Pass4sure dumps

Avaya has revealed an additional integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better contact centre experiences for purchasers.

via embedding Google’s desktop studying with Avaya dialog services, it is going to allow convenient integration of AI capabilities and provide a constant and intelligent adventure for Avaya IX Contact Centre purchasers.

both businesses are innovating in a couple of areas including virtual agents, that are ‘human-like’ automatic bots that deliver a seamless interplay with valued clientele, the companies are doing this via integrating Google Cloud APIs with key features of Avaya’s contact centre infrastructure.

The Avaya platform can capture the intent, movements and disposition of each interplay in real-time, and then use AI to help examine the most fulfilling motion sooner or later.

With Agent assist, it offers up a contextually principal expertise base to agents on precise-time conversation analysis across each voice and text.

yet another area the two providers are also working against is conversation topic Modelling, which makes use of an unmanaged gaining knowledge of device that focuses on certain consumer subject matters and abstracting principal subject matter information.

Google theme Modelling mixed with Avaya AI permits agents to leverage real-time visibility of topics with each and every dialog.

“We proceed to expand our AI-enabled options in addition to our cloud choices for customers ranging from small-medium enterprise to the biggest international organisations, and extra collaboration with Google is proposing additional capabilities to augment the innovation,” Avaya senior vice president of options and know-how Chris McGugan spoke of. 

“with the aid of bringing these innovations to market for Avaya clients and partners, we enable them to make every customer interaction more significant, insightful, and productive for their businesses.”

Avaya stated the new AI capabilities have resulted in further building and investment in areas such self-service; agent guidance and productiveness; wise matching; wise interactions; empowered brokers and simplified operations.

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unique: Telecom device issuer Avaya considers leveraged buyout - sources | killexams.com Real Questions and Pass4sure dumps

(Reuters) - Telecommunications device and application dealer Avaya Holdings Corp is due to the fact that a leveraged buyout present from a private fairness firm that values it at greater than $5 billion, including debt, people familiar with the rely said on Sunday.

The signal at Avaya Inc. places of work and lab in Westminster, Colorado is seen January 23, 2007. Avaya Inc., a web mobile device corporation, on Tuesday posted a quarterly profit that become forward of analyst estimates while its revenue missed expectations. REUTERS/Rick Wilking (united states)

The acquisition offer comes 15 months after Avaya emerged from bankruptcy insurance plan, the legacy of a old leveraged buyout, its $eight.3 billion sale to deepest fairness organizations TPG Capital and Silver Lake in 2007.

Avaya’s board of administrators is evaluating a proposal from a non-public fairness firm that values it at more than $20 per share, the sources spoke of. Avaya shares ended buying and selling on Friday at $13.21, giving it a market capitalization of $1.5 billion. The company additionally had $3.2 billion in debt as of the end of December.

The id of the deepest equity enterprise making the offer couldn't instantly be learned. Avaya has attracted acquisition hobby from inner most fairness organisations over the closing few months, and there is no walk in the park the newest present will outcome in a deal, the sources referred to.

The sources requested no longer to be identified since the count is confidential. Avaya didn't immediately reply to a request for remark.

primarily based in Santa Clara, California, Avaya is among the world’s greatest suppliers of telephony programs. It turned into spun off from Lucent applied sciences Inc in 2000, which was once part of AT&T Inc.

Avaya, which competes with Microsoft Corp and Cisco techniques Inc, has been trying to increase its company of providing communications utility to agencies, as its hardware enterprise grew to become more commoditized and dated. It has also been in search of to increase its choices of cloud-primarily based communications solutions.

software and capabilities accounted for eighty three p.c of Avaya’s profits of $738 million in the three months to the conclusion of December. That become down from $752 million in the yr-ago period. The enterprise blamed foreign money trade rates and the U.S. federal govt partial shutdown for the weaker profits.

working earnings became $50 million, up from $38 million a 12 months in the past.

Avaya’s contact center business, which powers the consumer care and revenue operations of one of the crucial world’s largest companies, has also attracted acquisition hobby during the past from deepest equity businesses, including Clayton Dubilier & Rice LLC, Hellman & Friedman LLC and Permira Advisers LLP. Hellman & Friedman and Permira personal Genesys Telecommunications Laboratories Inc, a U.S. company of call core software.

Reporting by Liana B. Baker in manhattan; modifying by means of Leslie Adler


Avaya Re-emerges with Renewed aim and items: The 2019 CRM carrier Rising Stars Awards | killexams.com Real Questions and Pass4sure dumps

Roughly two years in the past, Avaya filed for bankruptcy insurance policy, and its future turned into very much in query. The enterprise, which is based mostly in Santa Clara, Calif., emerged from Chapter 11 in December 2017.

Now a publicly traded business with a drastically enhanced balance sheet, Avaya has been investing closely in the growing contact middle and unified communications markets. these efforts culminated in the relaunch this previous January of a huge part of its solutions portfolio under a new Avaya intelligent Xperiences (Avaya IX) moniker. Product households within the Avaya IX portfolio include Avaya IX Digital office, which covers calling, assembly, collaboration, and devices; Avaya IX Digital Contact core, which covers voice, omnichannel, laptop, and staff engagement; and Avaya IX Mobility, which covers name deflection to digital channels and identity management. also blanketed in the new Avaya IX items are bots for digital counsel, conversational intelligence for actual-time transcription and intent detection, and clever pairing for consumer and agent optimization.

Avaya made the Avaya IX portfolio attainable by the use of varied cloud deployment options, including public, deepest, and hybrid, as part of its fully revised Avaya OneCloud platform.

Product revisions also touched Avaya’s team of workers optimization suite, which changed into superior with precise-time speech analytics, automated high-quality administration, advanced encryption, and information identification and tagging. A renewed partnership with Verint methods introduced cloud deployment options for Avaya group of workers Engagement management.

And Avaya bolstered many of its companion courses, including its area partner program for cloud improvements and its AI join ecosystem for collaborations round synthetic intelligence and computing device discovering.

To further combine AI into its contact core options, Avaya invested in Cogito, one among its first AI join partners. the same partnership with Afiniti resulted in the integration of AI-based mostly behavioral pairing options into Avaya’s contact core routing technology, the Avaya air of mystery name center Elite platform, Avaya Proactive Outreach supervisor, and Avaya Oceana.

Avaya additionally this 12 months more advantageous its Avaya laptop journey portfolio of wise enterprise instruments, including a new line of headsets and improved feature aid.

And the company guarantees that more is on the manner. “Avaya continues to invest in new solutions and partners to supply accelerated price to consumers through transformative innovation,” noted Laurent Philonenko, Avaya’s senior vice chairman of innovation, in a press release.

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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

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CXM Recording and Quality Monitoring Software Now Rated "Avaya Compliant" | killexams.com real questions and Pass4sure dumps

HOUSTON, June 9, 2015 /PRNewswire/ -- CXM, a leading provider of Workforce Optimization solutions, today announced that the CXM Recording and Quality Monitoring Software Suite is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

The CXM Recording and Quality Monitoring Software Suite helps businesses optimize their operations and reduce liability by recording calls and streamlining the management process of agent evaluations and training.  The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Contact 5.1.

CXM is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

As a Technology Partner, CXM is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

Quotes:

"This compliance testing with Avaya Proactive Contact is one more step in our commitment to the Avaya product line.   Now, customers can record, evaluate, and manage Proactive Contact calls just like all of the other Avaya Aura® Communication Manager recorded calls." -- Michael Sinclair, President, CXM

"CXM's latest update to their Recording and Quality Monitoring Software Suite has undergone formalized interoperability testing.  Working with DevConnect Technology Partners like CXM to assess product compatibility helps us ensure that customers can confidently leverage and upgrade the latest technologies from Avaya."-- Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources www.devconnectmarketplace.comwww.avaya.com/devconnectwww.cxmrecord.com

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About CXM

CXM stands for Customer Experience Management.  CXM has grown from a recording system to a complete workforce optimization suite of software solutions. CXM focuses on one single thing – simplicity. With a simple intuitive interface, CXM delivers results that help our clients protect their business and exceed customer expectations. For more information on CXM, call us at 1-866-400-4296 or learn more at www.cxmrecord.com.

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/cxm-recording-and-quality-monitoring-software-now-rated-avaya-compliant-300095755.html

SOURCE CXM

Copyright (C) 2015 PR Newswire. All rights reserved


OAISYS Voice Compliance and Quality Monitoring Solutions Featured at Avaya's Partner Connection Days | killexams.com real questions and Pass4sure dumps

TEMPE, AZ--(Marketwired - Apr 17, 2013) - OAISYS®, a leading provider of business call recording and contact center management solutions, today announced that its portfolio of voice compliance and quality monitoring applications will be featured at Avaya's Partner Connection Days program in Irvine, Calif., on April 18, 2013, and in St. Paul, Minn., on April 25, 2013. OAISYS is a Gold-level sponsor of the events, which are part of a series taking place across the Americas.

OAISYS' Talkument® and Tracer call recording solutions help businesses document and manage phone-based interactions for compliance and quality assurance purposes. OAISYS solutions achieved compliance testing by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura® Communication Manager 6.2.

"At Avaya's Partner Connection Days, Avaya resellers will see first-hand how the integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality," said Brian Spencer, president of OAISYS. "Seeing demonstrations of OAISYS' voice compliance and quality monitoring applications helps assure Avaya resellers that our solutions easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure."

One of the companies benefiting from the interoperability of OAISYS and Avaya solutions is Ink, a company that specializes in global travel media and works with more than three dozen airlines from all over the world to produce in-flight magazines and print-at-home boarding pass advertising.

"The installation of the Avaya-compliance-tested OAISYS Tracer application along with our Avaya IP Office solution has provided us with valuable insight into our key sales interactions. With Tracer, we are able to evaluate the performance of our sales teams, and this has allowed us to remunerate based on behavior rather than straight numbers. This has increased customer satisfaction and improved the effectiveness and efficiency of our sales operations," said Colin Dash, group IT manager, Ink, an Avaya and OAISYS customer.

OAISYS is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Technology Partner, OAISYS is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.

"Technology partners like OAISYS are helping Avaya address the compliance and quality monitoring needs of SMB and midmarket customers," said Eric Rossman, vice president, developer relations, Avaya. "Organizations can now confidently deploy OAISYS call recording and interaction management solutions, maximizing the return on investment in their Avaya communications infrastructure."

About OAISYS: OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.


KnoahSoft Releases Harmony 3.0 Call Recording and Quality Monitoring Suite | killexams.com real questions and Pass4sure dumps

HENDERSON, N.V.--(BUSINESS WIRE)--KnoahSoft, Inc., the innovative provider of call recording, quality and performance management software for contact centers, today released Harmony 3.0 with new enterprise-ready enhancements including a flexible, open reporting architecture, enhanced administrative functions to support large installations and first-class security support.

Harmony 3.0 complies with rigorous PCI Standards through the use of Advanced Encryption, tight integration and synchronization with Active Directory, and enhanced password policy settings with full audit trail tracking and reporting.

In addition, Harmony extends its web-based plug-and-play interface, with a flexible and open architecture for reports. This interface runs against both native and external data sources, enabling contact center managers to define rich and comprehensive reports and templates through a powerful report building interface. Those reports can then be easily inserted into the existing application without the need for IT support.

With this new open reporting framework, KnoahSoft is also announcing a unique online report marketplace through the KnoahSoft website that provides users with access to additional report templates at a nominal fee to augment the wealth of built-in reports. The online report marketplace gives call center managers the convenience of pulling relevant reports from an existing library while maintaining the flexibility to design and use the types of reports they need in their business.

Some of the other enterprise-ready features of Harmony 3.0 include administrative and recording enhancements to support diverse installations from a few agents to 1,000s of seats with minimum manual effort. The state-of-the-art solution includes full redundancy and multi-tenancy to ensure all communications are recorded and partitioned without interruption for multiple environments. Also supported are diverse deployment models including remote agents, central contact centers, and branch locations in any combination.

Harmony offers pre-built, deep integrations with Avaya Communications Manager, Avaya Device Media, call control (DMCC) for TDM and IP-based recording, as well as, its long standing, reliable and robust support for all Cisco Call Manager product deployments.

“Harmony 3.0 includes the latest technologies and functionality needed to maximize the performance of world-class call centers," said Sri Myneni, CEO of KnoahSoft, Inc. “Our flexible and open architecture is designed to meet the recording and quality monitoring needs of call centers of any size and configuration at a cost effective price."

About KnoahSoft

KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. Built using the latest technologies and design techniques, KnoahSoft products are tested, continuously enhanced, and architected for easy implementation, maintenance, and use. KnoahSoft is an Avaya DevConnect Gold member and a Cisco Technology Partner. For more information on KnoahSoft, visit www.knoahsoft.com or (702) 990-3022.



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Avaya 3306 Exam (Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance) Detailed Information



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