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3305 - Avaya Aura Experience Portal with POM(R) Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3305
Exam Name : Avaya Aura Experience Portal with POM(R) Implementation and Maintenance
Questions and Answers : 64 Q & A
Updated On : February 18, 2019
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3305 Avaya Aura Experience Portal with POM(R) Implementation and Maintenance

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3305 exam Dumps Source : Avaya Aura Experience Portal with POM(R) Implementation and Maintenance

Test Code : 3305
Test Name : Avaya Aura Experience Portal with POM(R) Implementation and Maintenance
Vendor Name : Avaya
Q&A : 64 Real Questions

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Avaya Avaya Aura Experience Portal

Avaya Raises the Bar on Self service consumer Experiences for the mobile-First era | Real Questions and Pass4sure dumps

latest edition of Avaya charisma® journey Portal, in conjunction with Integration Into Avaya Breeze™, communique-allows for cell and internet Apps for a wealthy, Seamless, Digital Omni-Channel adventure

SANTA CLARA, CA--(Marketwired - may 24, 2016) -  With nearly all of patrons these days now achieving for cell devices as their primary entry to the information superhighway,1 many discover a big gap between the cell app experience and consumer service.2 To help close that gap and bring market-differentiating digital omni-channel client journeys, Avaya today introduced its latest client engagement answer, Avaya air of mystery event Portal (7.1). The newest innovation redefines the mobile client journey via connecting seamlessly between visible self service cellular purposes and on-demand suggestions to a contact core agent or skilled--in conjunction with finished context of the client journey.

The advantages of featuring entirely integrated, mobile self-carrier encompass:

  • elevated client pride and loyalty: mobility translates into convenience, pace of service and extra first-contact resolutions, which in flip make contributions to convinced purchasers.
  • improved company belief: early adopters of mobility capabilities will stand out from their slower opponents and valued clientele may even reward this innovation with be aware-of-mouth and social advertising.
  • Operational advancements equivalent to 1) reduced site visitors into the contact center as more movements transactions are dealt with via cellular self-service, and a couple of) greater correct routing and reduced interplay time by means of bringing richer contextual facts into the contact core and using it to make enhanced routing selections, to more advantageous equip brokers, etc.
  • reduction of building and guide charges: having a single ambiance for managing the consumer journey throughout the set of channels supported will now not handiest simplify the administration and assist of the ambiance but reduce costs.
  • prices

    "Avaya aura® event Portal 7.1 really takes client engagement to the subsequent degree. Our beta exams of the cell web with Avaya Breeze integration revealed an omni-channel powerhouse capable of seamlessly passing suggestions among Voice, SMS, and electronic mail channels. agencies can now without problems accommodate cellular and computer applied sciences to provide an clever, convenient, and in reality complete communication adventure for their consumers."

    -- Danette Craig, vice president/accepted supervisor, Interactive Northwest, Inc. (INI)

    "Omni-channel engagement, particularly from mobile gadgets, is all about comfort and reducing consumer effort. Combining Avaya Breeze capabilities with Avaya journey Portal can supply extremely good advantages in easing development of effortless cellular self-provider."

    --Nancy Jamison, main analyst, client Contact at Frost & Sullivan

    "Leveraging the most recent releases of Avaya journey Portal and Orchestration clothier, Swampfox technologies offers on the promise of omni-channel experiences and not effectively 'visible IVR.' by means of integrating with Avaya Breeze, Swampfox captures the total client event across mobile, SMS, and voice channels, attractive consumers the correct manner, at the appropriate time. Swampfox is terribly excited to introduce the cell consumer provider capabilities of Avaya into our full answer stack."

     --Tom Hanson, vp, Product and marketing, Swampfox technologies

    "buyers nowadays need to store, make purchases, troubleshoot considerations and get to the bottom of problems whereas on the go. The capacity to serve themselves from any mobile machine and channel of conversation is a core point of any omni-channel consumer service approach, and cell apps have proved a boon to self-provider and brands. To be a hit, cell self-carrier must take into consideration that the customer could need additional information and provide continuity and context between the mobile user adventure and the heart of the contact middle. Avaya's customer engagement functions give that hyperlink."

    --Karen Hardy, senior director of client Engagement at Avaya


    connected news: main Thailand economic institution Transforms the Banking journey for cell-First era with Avaya

    Avaya air of mystery adventure Portal overview

    Case reviews

    About Avaya

    Avaya is a leading issuer of options that allow client and group engagement throughout multiple channels and contraptions for more suitable consumer journey, improved productivity and better financial performance. Its world-category contact middle and unified communications technologies and services are available in a large choice of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya functions. Avaya Breeze™ enables third parties to create and customise business purposes for competitive potential. The Avaya material-based mostly networking solutions aid simplify and speed up the deployment of company crucial purposes and functions. For extra information please visit

    certain statements contained in this press unlock can be ahead-looking statements. These statements could be identified via forward-looking terminology such as "anticipate," "trust," "continue," "might," "estimate," "predict," "intend," "can also," "may," "plan," "potential," "predict," "should" or "will" or different equivalent terminology. we now have based mostly these forward-looking statements on our current expectations, assumptions, estimates and projections. while we trust these are budget friendly, such ahead searching statements involve familiar and unknown hazards and uncertainties, many of which might be beyond our control. These and different important components may cause our exact outcomes to vary materially from any future effects expressed or implied by way of these forward-searching statements. For an inventory and description of such risks and uncertainties, please discuss with Avaya's filings with the SEC that can be found at Avaya disclaims any intention or responsibility to update or revise any ahead-looking statements.

    All logos recognized by using ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other emblems are the property of their respective homeowners

    comply with Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.

    1 5Comstore - mobile cyber web utilization Skyrockets in past 4 Years to overtake desktop as Most Used Digital Platform - device-as-Most-Used-Digital-Platform

    2 The independent consumer 2015, Commissioned by way of BT and Avaya, 2015 states/documents/autonomouscustomer2015-international-primary.pdf

    photograph purchasable:

    New Avaya Contact center options assist companies grasp the Omni-Channel customer experience | Real Questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Mar 11, 2014) -

  • latest answer unifies and simplifies multichannel self-provider and proactive engagement with a single, utility platform
  • Transforms client service options with combined SMS, e mail, and contact-primarily based campaigns that increase effects
  • Intelligently coordinates capabilities and resources in keeping with precise-time insights
  • Avaya these days announced new and more suitable client event administration solutions to help companies dispose of the fragmented, excessive-effort provider that jeopardizes consumer loyalty and earnings growth. From a single software platform, new capabilities increase reach and bring each aspect of the consumer event into a seamless, dynamic move with more advantageous, true-time visibility into interactions and contextual guidance. The culmination is a converted customer journey developed one interplay at a time.

    based on a contemporary Avaya surveyi, 93% of company managers recognize that now not presenting a holistic, customized, proactive consumer experience has knowledge penalties which can consist of lost customers, ignored earnings opportunities and decrease income, and reduced loyalty.

    Avaya consumer experience management (CEM) solutions help convey that holistic, proactive adventure through enabling businesses to centralize and orchestrate all mobile, web and speak to middle interactions that happen during a customer care cycle. groups can now without problems design and manage interactive proactive outreach and self-provider purposes over SMS and e mail along with current cell, cellphone, video, and different touch points from a single platform. through doing so, groups have greater visibility, insights, and handle throughout cell, internet and the contact core, and permit a constant, omni-channel consumer journey that's lacking from many client provider ideas today. 

    the brand new capabilities are available now and provided through the following functions:

  • Avaya air of mystery® event Portal 7.0 is Avaya's market-leading application platform for omni-channel inbound and outbound self-service and speak to routing functions from Avaya and Avaya DevConnect companions. The newest unlock builds on the platform's open, net features-based mostly structure with aid for two-method SMS and email. New zoning capabilities make it less demanding to localize beginning of consumer care calls and cut back community prices. 
  • Proactive Outreach manager brings together management of all outbound communications -- from agent-primarily based predictive dialing campaigns to computerized voice, e-mail, SMS alerts and features -- right into a single answer managed on the Avaya aura adventure Portal. the brand new unlock supports agent-based predictive dialing with both Avaya air of mystery name core Elite and the newest release of Avaya air of secrecy Contact middle. 
  • clever customer Routing helps optimize each and every interplay via real-time visibility into caller intent, cross channel interaction historical past and different company insights. The newest liberate allows for even finer control in accordance with target provider degrees, business components, and customer segmentation.
  • Avaya Proactive Outreach and intelligent client Routing purposes run on Avaya air of secrecy adventure Portal. Avaya air of mystery Orchestration designer, which comes free with Avaya charisma experience Portal and Avaya air of mystery Contact center, allows developers to create self-service and agent workflows across cellular, SMS, e-mail, social, and other contact center and net contact features.

    extra, the next evolution of the Avaya charisma® Collaboration atmosphere will build on these capabilities to enable simplified context management, commercial enterprise work project, precise-time speech evaluation, WebRTC and greater. Avaya air of mystery Collaboration environment enables speedy, low-cost solution development and repeatability. Non-developers can integrate snap-ins for drag and drop programming of actual-time and long operating transactions. Avaya CEM-competent now, the subsequent unencumber of Avaya charisma Collaboration environment and Avaya Snap-ins are planned to be commonly purchasable later this 12 months.

    Avaya skilled functions help agencies optimize customer experience administration via a complete menu of features for self-provider and agent-assisted contact middle environments. 


    "agencies can now not find the money for to maintain the fame quo by using relying on older contact core applied sciences pondering the cost and disruption of an improve will put their operations at risk. The larger photograph is that if they don't handle the changing customer demands their entire company is already at risk. Avaya makes it possible for groups to shut the gap between what consumers predict nowadays and aid agencies build in reality legendary experiences -- one interplay at a time."Mark de la Vega, vp and familiar manager, customer journey administration options, Avaya 

    "once we merged the two consumer care options from Telefonica, fastened Line and cell, we had been dealing with a really complicated circumstance and desperately mandatory to simplify our contact middle to be certain a legit, consistent customer journey. Simplicity become critical with over 25,000 brokers unfold across distinctive continents, programs and with an enormous range of capabilities. considering that we've carried out the Avaya Contact core answer we have been capable of dramatically enhance service and understand faster instances to market for brand new classes and capabilities"Mario Soro Fernandez, CRM director, Telefonica Spain

    "authentic integration of the client journey throughout all accessible communications channels, devices and purposes is the holy grail of customer provider, and Avaya is one of the few companies that offer it these days. the usage of a single platform to design and deliver an omni-channel adventure will enable the consistency, perception and operational advantages each businesses and consumers desire nowadays."Nancy Jamison, most important analyst, customer Contact, Frost & Sullivan

    Story continues

    further components Avaya linked blog: The medical professional Will textual content You Now

    Tags: Avaya, Avaya charisma Platform, commercial enterprise, Contact middle, customer adventure administration, CEM, consumer experience, Proactive Engagement, Inbound Self-service

    About Avaya Avaya is a global issuer of enterprise collaboration and communications options, proposing unified communications, contact centers, networking and related functions to corporations of all sizes world wide. For more assistance please visit

    definite statements contained in this press unencumber are ahead-looking statements. These statements could be identified by way of forward-searching terminology akin to "count on," "believe," "continue," "could," "estimate," "predict," "intend," "can also," "might," "plan," "abilities," "predict," "may still" or "will" or different similar terminology. we now have based these ahead-searching statements on our existing expectations, assumptions, estimates and projections. while we trust these expectations, assumptions, estimates and projections are low in cost, such ahead looking statements are most effective predictions and involve familiar and unknown hazards and uncertainties, many of which might be past our handle. These and other crucial components could cause our exact effects, performance or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied by way of these ahead-looking statements. For a listing and outline of such dangers and uncertainties, please consult with Avaya's filings with the SEC that can be found at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, no matter if on account of new suggestions, future activities or otherwise.

    i The survey became commissioned by Avaya and carried out by way of Dynamic Markets restricted. It details analysis with enterprise managers in big businesses and with grownup patrons. The 13 international locations covered are UK, Germany, the Netherlands, Russia, US, Canada, Singapore, Japan, India, China, Australia, Mexico and Brazil. For the business pattern, 1268 interviews had been collected with respondents who demonstrated earlier than interview that as a part of their job they come into contact with valued clientele and / or possibilities. They also verified that they operate at center manager degree and above, and that in complete their business enterprise has at least 1,500 employees or greater. The quantitative interviews have been performed on-line between twenty second January and 4th March 2014. before and all through the interviews, respondents have been not conscious that Avaya had commissioned the research.

    Contact core options Featured Article | Real Questions and Pass4sure dumps

    March 25, 2014

    the use of the new and stronger consumer event management options from Avaya, you can still hope to eliminate fragmented, high-effort service that hinders client loyalty and income growth.

    Avaya defined that its customer experience management solutions are designed to assist clients radically change their consumer carrier from one-off customer transactions to rich, informed, sustainable client relationships. Now the newly released more advantageous versions should ensure that clients are capable of recognise enhanced, real-time visibility into interactions and contextual counsel.

    the brand new capabilities are pointed out to available via applications like Avaya charisma adventure Portal 7.0, Proactive Outreach manager and intelligent consumer Routing.

    Mark de la Vega, vp and widespread supervisor of client event administration options at Avaya, cited, "corporations can not have enough money to retain the reputation quo through counting on older contact middle applied sciences thinking the rate and disruption of an upgrade will put their operations in danger. The greater picture is that if they do not address the changing consumer demands their complete enterprise is already in danger. Avaya permits corporations to close the gap between what shoppers predict these days and aid groups construct definitely legendary experiences - one interaction at a time."

    The latest version of the Avaya charisma experience Portal 7.0 equips a firm with single element of orchestration for all computerized, multimedia, self service and built-in voice response (IVR) functions over inbound video or cell and additionally outbound cell, electronic mail or messaging apps. in keeping with net communications requisites, akin to VoiceXML and CCXML, the air of secrecy journey Portal helps centralized management of clever consumer Routing, an answer that lets companies to capitalize on customer event.

    The Proactive Outreach manager is designed to simplify creation, execution, and management of outbound campaigns and notifications while at the equal time bringing down prices, maximizing revenues and enhancing consumer pride.

    Nancy Jamison, major analyst of client contact at analysis firm Frost & Sullivan, introduced, "proper integration of the client experience throughout all accessible communications channels, gadgets and applications is the holy grail of client carrier, and Avaya is without doubt one of the few vendors that offer it nowadays. using a single platform to design and carry an omni-channel event will enable the consistency, insight and operational merits each corporations and consumers want these days."

    Edited with the aid of Cassandra Tucker

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