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3305 - Avaya Aura Experience Portal with POM(R) Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3305
Exam Name : Avaya Aura Experience Portal with POM(R) Implementation and Maintenance
Questions and Answers : 64 Q & A
Updated On : April 18, 2019
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3305 Avaya Aura Experience Portal with POM(R) Implementation and Maintenance

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3305 exam Dumps Source : Avaya Aura Experience Portal with POM(R) Implementation and Maintenance

Test Code : 3305
Test Name : Avaya Aura Experience Portal with POM(R) Implementation and Maintenance
Vendor Name : Avaya
Q&A : 64 Real Questions

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Avaya Avaya Aura Experience Portal

Avaya Raises the Bar on Self service consumer Experiences for the mobile-First generation | Real Questions and Pass4sure dumps

newest version of Avaya charisma® experience Portal, along with Integration Into Avaya Breeze™, communication-makes it possible for cell and internet Apps for a prosperous, Seamless, Digital Omni-Channel adventure

SANTA CLARA, CA--(Marketwired - can also 24, 2016) -  With nearly all of buyers nowadays now reaching for mobile instruments as their basic access to the information superhighway,1 many find a significant gap between the cell app experience and client provider.2 To aid shut that gap and carry market-differentiating digital omni-channel customer journeys, Avaya today announced its newest client engagement answer, Avaya charisma event Portal (7.1). The newest innovation redefines the cell customer event by connecting seamlessly between visible self service cell applications and on-demand counsel to a contact center agent or knowledgeable--along with comprehensive context of the customer adventure.

The merits of offering thoroughly integrated, cell self-service include:

  • multiplied customer delight and loyalty: mobility interprets into convenience, velocity of service and more first-contact resolutions, which in turn make a contribution to convinced purchasers.
  • stronger brand perception: early adopters of mobility capabilities will stand out from their slower opponents and shoppers may even reward this innovation with note-of-mouth and social promotion.
  • Operational improvements comparable to 1) reduced site visitors into the contact core as greater movements transactions are handled via mobile self-carrier, and a couple of) greater correct routing and decreased interplay time by bringing richer contextual statistics into the contact core and the use of it to make more advantageous routing selections, to stronger equip brokers, and many others.
  • reduction of development and help fees: having a single environment for managing the consumer event throughout the set of channels supported will now not simplest simplify the administration and help of the environment however cut back costs.
  • rates

    "Avaya air of secrecy® event Portal 7.1 definitely takes consumer engagement to the subsequent level. Our beta tests of the cellular net with Avaya Breeze integration printed an omni-channel powerhouse in a position to seamlessly passing guidance amongst Voice, SMS, and email channels. agencies can now effectively accommodate cell and laptop technologies to deliver an clever, convenient, and actually finished conversation journey for his or her shoppers."

    -- Danette Craig, vice president/common manager, Interactive Northwest, Inc. (INI)

    "Omni-channel engagement, mainly from cellular instruments, is all about convenience and cutting back customer effort. Combining Avaya Breeze capabilities with Avaya experience Portal can provide awesome benefits in easing construction of easy cell self-service."

    --Nancy Jamison, foremost analyst, client Contact at Frost & Sullivan

    "Leveraging the latest releases of Avaya journey Portal and Orchestration dressmaker, Swampfox technologies can provide on the promise of omni-channel experiences and not without problems 'visual IVR.' through integrating with Avaya Breeze, Swampfox captures the entire consumer experience throughout cell, SMS, and voice channels, engaging clients the correct way, at the appropriate time. Swampfox is awfully excited to introduce the cellular customer carrier capabilities of Avaya into our full solution stack."

     --Tom Hanson, vice president, Product and advertising, Swampfox technologies

    "buyers these days want to store, make purchases, troubleshoot issues and get to the bottom of issues whereas on the go. The means to serve themselves from any mobile equipment and channel of communication is a core point of any omni-channel consumer provider strategy, and mobile apps have proved a boon to self-carrier and brands. To be a success, cellular self-service must take into account that the buyer may need further advice and supply continuity and context between the cellular consumer adventure and the coronary heart of the contact middle. Avaya's customer engagement functions supply that link."

    --Karen Hardy, senior director of customer Engagement at Avaya


    related news: leading Thailand economic institution Transforms the Banking adventure for cell-First technology with Avaya

    Avaya charisma journey Portal overview

    Case stories

    About Avaya

    Avaya is a leading company of solutions that permit consumer and team engagement across varied channels and devices for improved consumer experience, improved productiveness and better fiscal performance. Its world-category contact center and unified communications applied sciences and capabilities are available in a wide selection of flexible on-premises and cloud deployment options that seamlessly combine with non-Avaya purposes. Avaya Breeze™ allows third parties to create and personalize enterprise applications for competitive competencies. The Avaya textile-based networking solutions help simplify and speed up the deployment of business important applications and services. For greater assistance please consult with

    definite statements contained during this press unencumber can be forward-looking statements. These statements may well be recognized by means of forward-looking terminology reminiscent of "expect," "consider," "continue," "might," "estimate," "are expecting," "intend," "might also," "might," "plan," "capabilities," "predict," "may still" or "will" or other equivalent terminology. we have primarily based these ahead-looking statements on our present expectations, assumptions, estimates and projections. whereas we believe these are reasonably-priced, such forward looking statements involve usual and unknown dangers and uncertainties, a lot of which might be past our control. These and other vital elements may cause our exact outcomes to vary materially from any future consequences expressed or implied by using these forward-looking statements. For a list and description of such risks and uncertainties, please check with Avaya's filings with the SEC that can be found at Avaya disclaims any intention or duty to replace or revise any forward-looking statements.

    All logos identified by way of ®, TM, or SM are registered marks, logos, and service marks, respectively, of Avaya Inc. All different logos are the property of their respective owners

    follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya connected weblog.

    1 5Comstore - mobile cyber web utilization Skyrockets in past four Years to overhaul laptop as Most Used Digital Platform - superhighway-usage-Skyrockets-in-past-4-Years-to-Overtake-computer-as-Most-Used-Digital-Platform

    2 The autonomous consumer 2015, Commissioned by using BT and Avaya, 2015

    photo obtainable:

    New Avaya Contact center options support agencies master the Omni-Channel consumer adventure | Real Questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Mar 11, 2014) -

  • latest answer unifies and simplifies multichannel self-provider and proactive engagement with a single, software platform
  • Transforms consumer provider strategies with mixed SMS, email, and call-primarily based campaigns that increase consequences
  • Intelligently coordinates features and elements according to real-time insights
  • Avaya nowadays announced new and more desirable customer journey administration solutions to help businesses eliminate the fragmented, high-effort provider that jeopardizes customer loyalty and salary growth. From a single application platform, new capabilities enhance attain and produce each element of the consumer experience right into a seamless, dynamic flow with more advantageous, actual-time visibility into interactions and contextual information. The fruits is a converted customer event constructed one interplay at a time.

    in accordance with a recent Avaya surveyi, ninety three% of company managers respect that now not presenting a holistic, personalized, proactive customer journey has potential penalties which may include misplaced consumers, neglected revenue opportunities and lessen profits, and reduced loyalty.

    Avaya client journey management (CEM) solutions aid carry that holistic, proactive journey by way of enabling groups to centralize and orchestrate all cellular, internet and make contact with middle interactions that turn up throughout a customer care cycle. corporations can now effortlessly design and manage interactive proactive outreach and self-provider applications over SMS and e mail along with current mobile, mobilephone, video, and other contact facets from a single platform. through doing so, businesses have stronger visibility, insights, and manage throughout cellular, web and the contact middle, and permit a consistent, omni-channel customer event it's lacking from many customer service strategies today. 

    the new capabilities are available now and offered throughout the following applications:

  • Avaya aura® adventure Portal 7.0 is Avaya's market-main utility platform for omni-channel inbound and outbound self-service and call routing purposes from Avaya and Avaya DevConnect partners. The latest unlock builds on the platform's open, net features-based mostly structure with help for two-method SMS and email. New zoning capabilities make it more straightforward to localize beginning of consumer care calls and in the reduction of network fees. 
  • Proactive Outreach manager brings collectively management of all outbound communications -- from agent-based predictive dialing campaigns to automatic voice, email, SMS signals and services -- into a single solution managed on the Avaya air of secrecy journey Portal. the brand new unlock supports agent-primarily based predictive dialing with each Avaya air of mystery call middle Elite and the newest release of Avaya air of mystery Contact middle. 
  • clever consumer Routing helps optimize every and every interplay via actual-time visibility into caller intent, go channel interaction background and other company insights. The newest liberate enables even finer manage in accordance with goal provider tiers, enterprise materials, and consumer segmentation.
  • Avaya Proactive Outreach and intelligent consumer Routing applications run on Avaya aura event Portal. Avaya air of secrecy Orchestration fashion designer, which comes free with Avaya air of mystery event Portal and Avaya air of secrecy Contact middle, allows developers to create self-service and agent workflows throughout cellular, SMS, e mail, social, and different contact core and net contact aspects.

    extra, the subsequent evolution of the Avaya air of mystery® Collaboration atmosphere will build on these capabilities to allow simplified context management, commercial enterprise work assignment, true-time speech analysis, WebRTC and more. Avaya air of mystery Collaboration environment allows swift, low-budget answer building and repeatability. Non-developers can integrate snap-ins for drag and drop programming of true-time and long operating transactions. Avaya CEM-able now, the subsequent release of Avaya aura Collaboration atmosphere and Avaya Snap-ins are planned to be commonly available later this yr.

    Avaya professional functions aid corporations optimize customer event administration through a complete menu of services for self-provider and agent-assisted contact middle environments. 


    "companies can not have enough money to keep the reputation quo by way of relying on older contact core applied sciences considering the expense and disruption of an improve will put their operations in danger. The bigger graphic is that in the event that they do not address the altering client demands their entire enterprise is already at risk. Avaya allows organizations to close the hole between what consumers expect today and aid corporations build basically legendary experiences -- one interaction at a time."Mark de la Vega, vice chairman and generic manager, consumer adventure management solutions, Avaya 

    "once we merged the two consumer care solutions from Telefonica, fixed Line and cell, we were coping with a really complicated circumstance and desperately essential to simplify our contact core to ensure a authentic, consistent client adventure. Simplicity became essential with over 25,000 agents unfold throughout diverse continents, systems and with a tremendous diversity of functions. on the grounds that we've applied the Avaya Contact center solution we have been in a position to dramatically enrich provider and recognize faster instances to market for new classes and features"Mario Soro Fernandez, CRM director, Telefonica Spain

    "true integration of the consumer event throughout all accessible communications channels, contraptions and purposes is the holy grail of consumer service, and Avaya is likely one of the few companies that present it nowadays. using a single platform to design and deliver an omni-channel journey will permit the consistency, perception and operational advantages both agencies and clients need today."Nancy Jamison, main analyst, consumer Contact, Frost & Sullivan

    Story continues

    additional supplies Avaya linked weblog: The doctor Will text You Now

    Tags: Avaya, Avaya aura Platform, enterprise, Contact core, customer adventure administration, CEM, consumer event, Proactive Engagement, Inbound Self-carrier

    About Avaya Avaya is a worldwide provider of enterprise collaboration and communications solutions, featuring unified communications, contact facilities, networking and related features to corporations of all sizes all over. For greater tips please discuss with

    definite statements contained in this press liberate are forward-looking statements. These statements may be recognized by the use of ahead-looking terminology equivalent to "assume," "accept as true with," "proceed," "could," "estimate," "are expecting," "intend," "may," "might," "plan," "knowledge," "predict," "may still" or "will" or other equivalent terminology. we now have based these ahead-looking statements on our existing expectations, assumptions, estimates and projections. while we agree with these expectations, assumptions, estimates and projections are low cost, such ahead searching statements are most effective predictions and contain prevalent and unknown dangers and uncertainties, lots of which might be past our handle. These and different critical factors can cause our precise consequences, efficiency or achievements to differ materially from any future outcomes, efficiency or achievements expressed or implied by using these forward-looking statements. For a listing and description of such hazards and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to replace or revise any ahead-searching statements, no matter if on account of new assistance, future hobbies or in any other case.

    i The survey was commissioned by means of Avaya and performed via Dynamic Markets constrained. It details analysis with company managers in giant corporations and with adult buyers. The 13 countries lined are UK, Germany, the Netherlands, Russia, US, Canada, Singapore, Japan, India, China, Australia, Mexico and Brazil. For the company sample, 1268 interviews had been gathered with respondents who proven in advance of interview that as a part of their job they come into contact with purchasers and / or possibilities. They additionally established that they operate at core manager level and above, and that in total their service provider has at least 1,500 personnel or more. The quantitative interviews were carried out online between 22nd January and 4th March 2014. before and all the way through the interviews, respondents were no longer mindful that Avaya had commissioned the analysis.

    Contact core options Featured Article | Real Questions and Pass4sure dumps

    March 25, 2014

    the usage of the brand new and enhanced customer adventure administration options from Avaya, it is easy to hope to remove fragmented, excessive-effort provider that hinders consumer loyalty and salary growth.

    Avaya explained that its customer experience management options are designed to help users transform their customer carrier from one-off customer transactions to prosperous, informed, sustainable customer relationships. Now the newly launched better models should still be sure that users are capable of recognise improved, real-time visibility into interactions and contextual assistance.

    the brand new capabilities are referred to to obtainable through purposes like Avaya aura adventure Portal 7.0, Proactive Outreach supervisor and clever consumer Routing.

    Mark de la Vega, vice chairman and regular supervisor of customer journey management solutions at Avaya, brought up, "agencies can now not have the funds for to maintain the repute quo with the aid of counting on older contact center technologies pondering the fee and disruption of an improve will put their operations in danger. The bigger image is that if they don't tackle the changing consumer demands their total company is already in danger. Avaya enables corporations to close the hole between what customers expect nowadays and assist groups construct definitely legendary experiences - one interaction at a time."

    The latest version of the Avaya air of mystery adventure Portal 7.0 equips a firm with single factor of orchestration for all computerized, multimedia, self service and integrated voice response (IVR) applications over inbound video or cell and additionally outbound mobilephone, email or messaging apps. in accordance with net communications standards, such as VoiceXML and CCXML, the air of mystery experience Portal supports centralized management of intelligent client Routing, a solution that lets companies to capitalize on customer event.

    The Proactive Outreach manager is designed to simplify introduction, execution, and management of outbound campaigns and notifications while at the equal time bringing down prices, maximizing revenues and embellishing customer pride.

    Nancy Jamison, important analyst of client contact at research firm Frost & Sullivan, introduced, "authentic integration of the client journey throughout all available communications channels, instruments and functions is the holy grail of client provider, and Avaya is one of the few companies that present it today. the use of a single platform to design and carry an omni-channel event will allow the consistency, insight and operational benefits each corporations and consumers need these days."

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