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3304-1 exam Dumps Source : Avaya Call Center Elite Implementation(R) and Maintenance
Test Code : 3304-1
Test Name : Avaya Call Center Elite Implementation(R) and Maintenance
Vendor Name : Avaya
Q&A : 69 Real Questions
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ATLANTA--(company WIRE)--Jacada, Inc., a number one world issuer of consumer adventure know-how designed to simplify the interplay between groups and their shoppers, today introduced the public availability of the Jacada Multi-Channel Agent laptop for the Avaya air of secrecy® name core Elite Multi-Channel Platform. Created to fulfill the demands of agents interacting across varied channels simultaneously, the multichannel agent desktop seamlessly unifies a number of channels into one convenient interface. The enhancement is designed as a light-weight laptop choice for the latest Avaya solution, to work with the current Avaya air of mystery® name center Elite Multi-Channel infrastructure and to be deployed abruptly by means of virtue of its skinny-customer design.
brokers are actually in a position to concurrently control varied purchasers throughout multiple call center Elite channels from a unified laptop that reflects a single view of each consumer’s interplay. All name core Elite channels (Voice, e-mail, and Chat) are unified onto a single, convenient desktop for an more advantageous agent journey. This results in more effective handling of multiple purchasers from varied channels on the identical time. additionally, the Jacada laptop automatically dispositions the interactions, saving the agents time and decreasing error.
“The Avaya charisma® name middle Elite Multi-Channel Platform is a enormously ingenious solution and has been deployed effectively in many businesses,” observed man Yair, Co-Chief government Officer of Jacada. “With the free up of Jacada Multi-Channel Agent computing device for Avaya, we are enriching the Avaya charisma® call core Elite environment by featuring agents with an easy solution to manage not only assorted channels, however also numerous valued clientele, simultaneously through our creative 'one click on away' design.”
The Jacada Multi-Channel Agent laptop completes the Avaya name center Elite Multi-Channel Platform investment by means of riding more efficiency on the agent desktop. readily deployed as both a call core Elite Multi-Channel substitute computing device or as an further part, brokers will recognize the benefit of use and the skill to provider numerous consumers simultaneously.
Webinars proposing the Jacada Multi-Channel Agent computing device are being held on November twelfth. talk over with this link to be a part of the adventure: http://www2.jacada.com/EMCwebinar
For more tips in regards to the Jacada Multi-Channel Agent laptop for the Avaya air of secrecy® name core Elite Multi-Channel Platform, seek advice from http://www2.jacada.com/EMCDesktop
*Avaya air of mystery® is a registered trademark of Avaya, Inc.
Jacada provides solutions that simplify and enrich the effectiveness of customer interactions. Jacada’s cell, consumer, agent computing device and procedure optimization options assist corporations in the reduction of the cost of their operations, drive customer satisfaction, and supply an entire return on funding inside the first year after deployment. founded in 1990, Jacada operates globally with workplaces in Atlanta, u . s . a .; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. extra assistance is available at www.jacada.com.
FAIRFAX, VA--(Marketwire - Jan 5, 2012) - Avaya executive options, a totally owned subsidiary of Avaya, today announced that the us Coast safeguard (USCG) has deployed Avaya's state-of-the-artwork unified communications and speak to core solutions in its new Centralized carrier Desk in St. Louis, Missouri. here is the first challenge below the USCG's business structure strategy, which makes use of the Avaya air of secrecy® platform. The USCG plans to adapt their present voice infrastructure to a SIP-based mostly unified communications architecture to more suitable guide their mission requirements for the next quarter century.
The Centralized service Desk unifies the capabilities of 11 separate IT aid desks that in the past operated independently at Coast preserve areas right through the us. The Avaya solution, constituted of Avaya charisma® communication supervisor and Avaya name middle Elite, provides the USCG with optimized name dealing with capabilities and greater reporting, enhancing provider and aid to conclusion-users.
"Avaya's verbal exchange and collaboration options will allow the U.S. Coast look after to boost service, increase performance and reduce costs, all the whereas leveraging their current IT infrastructure," pointed out Tim Gentry, senior vice president of civilian revenue, Avaya govt solutions. "For over two centuries, the U.S. Coast look after has safeguarded our nation's maritime pastimes in the heartland, within the ports, at sea, and worldwide. we're proud to had been chosen to guide their mission requirements."
The Avaya government solutions crew comprises HMS, Communications items, Inc. and American techniques employer.
Tags Avaya, Avaya government options, USCG, u.s. Coast defend, Coast protect, Avaya aura, unified communications, contact middle
About Avaya government options Avaya government solutions is a issuer and integrator of comfortable, certified company collaboration and communications options, proposing unified communications, contact facilities and networking to govt companies of all sizes around the world. Avaya executive options leverages its professional features capabilities and cyber-security potential to create technology structures that streamline inter-company communications and produce the correct individuals collectively in the correct context with the guidance they want. Please discuss with www.avayagov.com for more information.
About Avaya Avaya is a global company of business collaboration and communications options, providing unified communications, contact facilities, networking and connected services to companies of all sizes all over the world. For more information please talk over with www.avaya.com.
certain statements contained in this press free up are forward-searching statements. These statements can be recognized via ahead-searching terminology equivalent to "assume," "consider," "continue," "might," "estimate," "are expecting," "intend," "may additionally," "could," "plan," "advantage," "predict," "may still" or "will" or other an identical terminology. we have primarily based these ahead-searching statements on our latest expectations, assumptions, estimates and projections. whereas we trust these expectations, assumptions, estimates and projections are budget friendly, such forward-searching statements are best predictions and involve time-honored and unknown hazards and uncertainties, lots of which might be past our control. These and other important factors can cause our precise outcomes, efficiency or achievements to differ materially from any future outcomes, efficiency or achievements expressed or implied by way of these ahead-searching statements. For an inventory and description of such hazards and uncertainties, please confer with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to replace or revise any ahead-looking statements, even if as a result of new assistance, future pursuits or in any other case.
observe Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.
BASKING RIDGE, NJ--(Marketwire - Dec 5, 2012) -
Avaya nowadays unveiled its new communications structure for virtualized unified communications (UC) functions, Avaya air of mystery® Virtualized atmosphere (Avaya air of secrecy VE), to help companies speed up cell collaboration purposes across their company. With Avaya charisma VE, corporations retain the high reliability, simplicity and functionality of Avaya air of mystery -- the enterprise's subsequent-generation collaboration platform -- while gaining flexible new alternate options for deploying Avaya's UC and consumer provider options in virtual architectures.
Avaya aura VE applications are certain as VMware in a position™, which is VMware's optimum degree of endorsement for virtualization technologies. greater groups are opting for virtualization to reduce the complexity, gadget and costs of their IT operations. The critical next step is the virtualization of unified communications, with 70 percent of groups planning to virtualize their UC applications, according to Nemertes Research1.
Avaya charisma Virtualized ambiance -- combined with Avaya's abilities in open, cell collaboration -- helps ensure that the reliability, exceptional and availability groups depend on in Avaya hardware-based environments get delivered into the virtualized world. Key Avaya air of mystery VE points include:
With today's announcement, corporations also have a number of flexible alternatives for greater mobility and collaboration. groups can choose full virtualization with Avaya charisma VE or proceed with the dedicated hardware method already provided through Avaya air of mystery. they can additionally mix virtualized and committed servers for utility deployment. As an extra alternative, Avaya Collaboration Pods for Avaya charisma VE might be offered as pre-packaged, all-in-one UC solutions for virtualized storage, computing and networking.2
Avaya air of mystery Virtualized atmosphere: Key components The Avaya air of mystery® platform is comprised of here add-ons, now attainable in virtualized versions:
For more counsel on these Avaya aura products seek advice from right here; For Avaya aura call center Elite, visit right here.
costs "Avaya air of secrecy Virtualized environment helps us carry collaboration and consumer adventure capabilities in a sooner, greater productive method. We virtualized our core UC infrastructure, while keeping the continuity and resiliency required to retain a busy 1,four hundred employee enterprise like ours working in precise time.
"To make certain suitable-notch customer carrier, virtualized air of mystery lets us ramp up contact centers immediately -- up to 20 percent faster. this is tremendous for seasonal spikes, when we should add substances immediate. We were in a position to installation a temporary 70-agent contact middle the usage of no equipment, streamlining operations considerably. Avaya air of secrecy VE is an immense advancement for us and for Avaya purchasers, bringing Avaya's velocity, ease and reliability to the virtualized atmosphere."--Joe McCorkle, director, IT UC/Voice features, RealPage, Inc., a leading issuer of software-as-a-carrier (SaaS) products and capabilities for the rental housing trade
"As hobby in virtualized solutions continues to expand, and businesses know the merits of the utility-described datacenter, we see the shift of real-time collaboration functions the usage of VMware solutions as a step forward. Having completed joint trying out and validation of the Avaya air of secrecy UC purposes -- and now releasing them as VMware equipped™ purposes -- we're delivering a robust combination to valued clientele. Avaya and VMware will continue to work to fulfill customer wants for performance and reliability as greater actual-time collaboration applications are virtualized."--Parag Patel, vice president, global Strategic Alliances, VMware
"pushed with the aid of a desire to reduce charges, increase flexibility, and raise resiliency, more than 70 percent of groups are planning to virtualize their UC applications, leveraging the same infrastructure that supports other business-essential applications. however before IT architects undertake UC virtualization, they must be sure that attainable solutions can meet the performance, management, and high availability necessities associated with UC platforms."--Irwin Lazar, vp and service director, UC and Collaboration, Nemertes analysis
"Avaya recognizes that any direction to collaboration requires a platform that prioritizes high reliability, performance and flexibility. here's why we have now seamlessly introduced these benefits from Avaya air of secrecy into virtualized environments. With Avaya's UC functions now VMware able™ for virtualization, our valued clientele can commute a faster, extra productive path to subsequent-era collaboration."--Gary E. Barnett, senior vice chairman & frequent manager, Collaboration systems, Avaya
additional information & suggestions:
VMware, VMware vCenter and VMware in a position are registered emblems and/or trademarks of VMware, Inc. within the united states and/or different jurisdictions. using the notice "accomplice" or "partnership" does not indicate a prison partnership relationship between VMware and some other company.
All emblems identified by ®, TM, or SM are registered marks, emblems, and service marks, respectively, of Avaya Inc. Avaya and different events might also also have trademark rights in different phrases used herein.
Tags: Avaya, Avaya charisma, virtualization, VMware, collaboration, mobility, unified communications, mobile collaboration, contact core
About Avaya: Avaya is a global issuer of enterprise collaboration and communications options, presenting unified communications, contact facilities, networking and connected capabilities to companies of all sizes around the globe. For greater suggestions please seek advice from www.avaya.com.
certain statements contained during this press unlock are ahead-looking statements. These statements may be recognized by way of ahead-looking terminology comparable to "count on," "consider," "continue," "could," "estimate," "predict," "intend," "may additionally," "might," "plan," "expertise," "predict," "may still" or "will" or different similar terminology. we now have primarily based these ahead-searching statements on our existing expectations, assumptions, estimates and projections. while we agree with these expectations, assumptions, estimates and projections are reasonably priced, such ahead searching statements are simplest predictions and contain conventional and unknown risks and uncertainties, lots of which can be past our handle. These and different crucial factors could cause our precise results, performance or achievements to differ materially from any future effects, performance or achievements expressed or implied through these ahead-looking statements. For a list and outline of such dangers and uncertainties, please check with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any ahead-searching statements, even if because of new tips, future hobbies or otherwise.
comply with Avaya: Twitter, fb, YouTube, LinkedIn
1 Nemertes research 2012-13 Communications and Computing Benchmark.
2 Avaya Collaboration Pods start trials later this yr.
three IDC Market evaluation perspective: worldwide business Virtualization utility, 2011, doc #232074, December 2011.
4 V-Index: Virtualization Penetration rate in the business report, Q3 and Q2 2011, by using Vanson Bourne market analysis.
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MINNEAPOLIS, Feb. 20, 2015 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has further expanded into the Avaya Marketplace by directly integrating its software with the Avaya IP Office™ (PBX) platform and Avaya Aura Contact Center Select (ACD).
"This latest integration is good news for the Avaya community and partners who resell Avaya equipment to midsized organizations, which often struggle to provide multichannel customer care with technologies built for larger enterprises," said Calabrio President and Chief Executive Officer Tom Goodmanson.
"Avaya customers who use the IP Office™ platform now can easily and seamlessly access Calabrio's Workforce Optimization applications, including Call Recording & Quality Management, Workforce Management (WFM) and Analytics (CAS), which offer immediate opportunities for improving contact center effectiveness through evaluation and coaching," he added.
Calabrio's direct integration with the Avaya Aura Contact Center and IP Office adds to an expanding list of available Calabrio ONE integrations, including the Avaya Aura Call Center Elite on the Communications Manager platform and the Avaya Aura Contact Center (ACCC) and Communications Server 1000 platform.
"We remain committed to the Avaya community and the concept of customer choice, both in terms of hardware and software applications," added Goodmanson.
Calabrio is a gold member of the Avaya DevConnect program and has been part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
About Calabrio, Inc.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company's integrated Calabrio ONE® software suite--including call recording, quality management, workforce management and analytics solutions--empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.
With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a "Visionary" for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company also is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program.
Find news and information at http://www.calabrio.com
Follow @calabrio on Twitter.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc. "Magic Quadrant for Customer Engagement Center Workforce Optimization" by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2015/02/prweb12531511.htmHaberman for Calabrio Tim Nelson +1 612-436-5543
Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month
BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.
After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.
Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.
Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.
Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.
In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.
Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya
"We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu
About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".
Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.
Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.
About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
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