|Exam Name||:||Avaya Proactive Contact Implementation and(R) Maintenance|
|Questions and Answers||:||82 Q & A|
|Updated On||:||April 19, 2019|
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3303 exam Dumps Source : Avaya Proactive Contact Implementation and(R) Maintenance
Test Code : 3303
Test Name : Avaya Proactive Contact Implementation and(R) Maintenance
Vendor Name : Avaya
Q&A : 82 Real Questions
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Avaya today announced a brand new solution for mid-measurement contact centers that streamlines adoption, implementation and management of finished outbound customer communications. Avaya Outbound Contact specific is a turnkey solution with all the hardware, application and support features necessary for not pricey, proactive client experience operations.
easy to set-up and maintain, Outbound Contact categorical builds on Avaya's confirmed, outbound consumer experience administration capabilities in a pre-built-in, all-in-one solution for the mid-dimension contact core with 25-250 brokers and as much as 500 trunks. in comparison to choice, multi-supplier options, Outbound Contact categorical reduces the time to provider from a baseline of 30 days to one or two.
Avaya Outbound Contact specific makes use of industry main call detection and advanced, patented predictive and preview dialing algorithms for greater helpful use of agent time and a lessen charge per name to attain shoppers. moreover, a single contact for all maintenance and guide needs greatly reduces the costs and complexity associated with daily operations and upkeep of typical, multi-dealer solutions.
Outbound Contact specific comprises:-- Administrative internet client for outlining campaigns -- Full featured, market main dialer with remarkable call detection accuracy -- Agent scripting to make sure constant, a hit customer interactions -- Reporting and call recording to make certain best and compliance -- Avaya Speech Analytics to power perception and improvement to agent performance and operations. -- 24x7 support and professional (TM) programs monitoring -- software upgrade insurance plan in addition to optional parts support
Avaya Outbound Contact categorical leverages key, patented points of Avaya's portfolio of Outbound Contact middle solutions to deliver complete elements and capabilities packaged to fit the particular needs and necessities of mid-size contact centers. Avaya's Outbound and Proactive event management solutions give corporations with a complete, multichannel, agent and agent-much less solution to support their outbound advertising and marketing, earnings, provider, and collections needs. purposes like Avaya Proactive Contact and Avaya Proactive Outreach manager simplify execution of massive scale outbound campaigns whereas guaranteeing groups meet even probably the most strict regulatory compliance requirements.
Avaya Outbound Contact express could be globally accessible this summer time.
fees: "organising proactive customer experience operations has up to now required groups to interact in a protracted, exhausting system and with several carriers, and became often out of the reach of mid-sized operations. Avaya Outbound Contact specific streamlines all this with a magnificent, pre-integrated solution that gives all of the pieces, together with ongoing assist and upgrade protection, need for incredibly beneficial operations." --Mark de la Vega, vice chairman and time-honored supervisor, Contact core, Avaya
"The normal contact core operation is essentially focused on being obtainable via a number of capacity when the customer is able to provoke contact. but, there is significant cost to adopting a proactive contact approach that can alert consumers and others when there is information they should understand. Single seller, turnkey expertise solutions make adopting a proactive method a good deal more possible, and can eliminate many of the hesitations that might also prevent companies from going down this path." --Ken Landoline, foremost Analyst, latest evaluation
"We see a significant opportunity for a finished turnkey proactive contact solution for the mid-measurement contact center. here's a generally underserved market because of the complexity and cost of natural, multi-dealer solutions. We consider AdvanTel customers could be as enthusiastic about Avaya Outbound Contact express as we're."
--Dan Ferguson, President and CEO, AdvanTel
extra supplies Avaya Contact center solutions
Tags: Avaya, Avaya charisma, client adventure administration, contact center, proactive consumer service, outbound customer contact, staff optimization, analytics,
About Avaya: Avaya is a worldwide company of business collaboration and communications options, providing unified communications, contact centers, networking and connected services to companies of all sizes everywhere. For greater suggestions please discuss with www.avaya.com.
definite statements contained during this press liberate are forward-looking statements. These statements may be identified by way of ahead-searching terminology such as "expect," "believe," "continue," "could," "estimate," "expect," "intend," "may additionally," "might," "plan," "talents," "predict," "should" or "will" or other identical terminology. we have based these forward-looking statements on our current expectations, assumptions, estimates and projections. whereas we consider these expectations, assumptions, estimates and projections are economical, such ahead searching statements are best predictions and contain primary and unknown risks and uncertainties, lots of which are beyond our manage. These and other important factors can cause our genuine outcomes, efficiency or achievements to vary materially from any future outcomes, efficiency or achievements expressed or implied by using these forward-looking statements. For a listing and description of such hazards and uncertainties, please check with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or responsibility to update or revise any forward-searching statements, no matter if as a result of new assistance, future movements or otherwise.
comply with Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya connected weblog.Avaya Media Contact: Deborah Kline P: 908-953-6179 firstname.lastname@example.org
supply: Avaya Inc.mailto:email@example.com
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PITTSBURGH--(enterprise WIRE)--MUG enterprise, a number one consulting firm, today introduced that its Interceptor utility is compliant with key contact center options from Avaya, a global company of company collaboration and communique options.
The Interceptor software helps organizations reside compliant with Federal laws regarding outbound-calling contact centers with the aid of deciding upon even if a number is a landline, cell phone, or VOIP. The application is now compliance-verified through Avaya for compatibility with Avaya Proactive Contact 5.0.
“With the onslaught of regulatory considerations dealing with these days’s name centers, we're very excited in regards to the Interceptor platform,” spoke of Alex G Demczak, accepted supervisor, MUG commercial enterprise. “Interceptor is a simple to deploy, standalone application that requires minimal counsel from the customer. This simplifies upgrades or add-ons sooner or later, by way of decreasing out of provider time.”
some of the corporations making the most of the interoperability of MUG business and Avaya options is US bank, a enterprise that specializes in mortgages.
“MUG business’s Interceptor software is a lifesaver,” referred to Jeff Greenburg, Sr. Voice network Engineer, US bank. “It offers us the capacity to run a list selection that excludes all mobile phones or simplest selects mobile phones. This helps be certain our calling campaigns work with every of those a variety of cellphone kinds, while staying inside the stringent suggestions and laws that surround telemarketing to mobile phones.”
MUG enterprise is a technology accomplice in the Avaya DevConnect program—an initiative to advance, market and promote resourceful third-birthday party products that interoperate with Avaya know-how and lengthen the value of an organization’s investment in its community.
As a expertise partner, MUG business is eligible to post items for compliance testing by means of the Avaya answer Interoperability and verify Lab. There, a group of Avaya engineers develops a complete check plan for every application to assess no matter if it's Avaya compatible. Doing so makes it possible for agencies to confidently add optimum-in-category capabilities to their network while not having to change their present infrastructure—rushing deployment of new functions and reducing each community complexity and implementation prices.
“organizations like MUG business are assisting Avaya by means of developing options that extend and customise our items for our consumers,” spoke of Eric Rossman, vice chairman, developer family members. “Interceptor helps permit purchasers the usage of Avaya Proactive Contact run their outbound calling campaigns easily and effectivity.”
Avaya is a global provider of company collaboration and communications solutions, presenting unified communications, contact centers, networking and linked services to organizations of all sizes worldwide. For extra information please visit www.avaya.com. For greater tips on the Avaya DevConnect software, talk over with www.avaya.com/devconnect.
About MUG business
MUG business is an international consulting group, providing practicing, reports and customized solutions for contact centers. For greater tips on MUG commercial enterprise consult with www.mugenterprise.com. Managing the house Between You and Your consumer.
CAMARILLO, CA--(Marketwired - Mar eleven, 2014) -
VPI (Voice Print international), a leading provider of contact middle efficiency analytics and compliance recording solutions, nowadays announced that its VPI Empower Suite is compliant with key communications solutions from Avaya, a worldwide company of enterprise collaboration and communique utility and features.
VPI EMPOWER™ efficiency contact middle performance administration reporting and analytics utility breaks down the obstacles and technical hurdles of consolidating, inspecting and acting on efficiency information from numerous methods through putting it right into a single location. The device draws from all records and offers customized metrics to every employee in the right layout, and context, on the correct time. The VPI performance management solution is now compliance-demonstrated by means of Avaya compatibility with:
The VPI EMPOWER catch name and monitor recording software helps groups of every kind and sizes to simply listing, shop, analyze and entry crucial interactions for legal responsibility coverage, compliance and first-rate assurance. The VPI call recording solution is now compliance-validated by using Avaya for compatibility with:
VPI is an extended-standing know-how accomplice of the Avaya DevConnect application -- an initiative to increase, market and promote innovative third-birthday celebration items that interoperate with Avaya expertise and prolong the cost of an organization's funding in its network. As an Avaya technology accomplice, VPI is eligible to publish items for compatibility trying out by means of the Avaya answer Interoperability and look at various Lab, the place a crew of Avaya engineers develops a finished verify plan for each and every application to check even if it's Avaya compliant. Doing so ensures businesses can confidently add finest-in-type capabilities to their community, pace deployment of new purposes and cut back both network complexity and implementation prices.
charges "Having worked collaboratively with Avaya for greater than a decade, we share a commitment to presenting open, standards-based mostly communications and contact core options that assist purchasers pressure speedy improvements in their business. Our efficiency management, analytics and make contact with recording solutions permit companies to instantly establish and clear up operational, performance and client adventure administration issues, whereas proposing capabilities for compliance and possibility management."--Andrew Marsh, president and CEO, VPI
"VPI has pleasing potential and dedication to the wants of public safeguard and helps agencies give reputable, scalable subsequent era 9-1-1 recording and first-class assurance of multimedia communications."--Eric Rossman, vice chairman, Developer family members, Avaya
About Avaya Avaya is a world company of company collaboration and communications options, presenting unified communications, contact facilities, networking and linked functions to corporations of all sizes around the globe. For more counsel please talk over with www.avaya.com. For greater tips on the Avaya DevConnect software, consult with www.avaya.com/devconnect.
About VPI founded in 1994, VPI is the realm's leading issuer of contact center performance management and compliance recording application and services. VPI's award-successful VPI EMPOWER, an impressive internet-primarily based team of workers optimization software suite, integrates name recording, nice assurance, performance and speech analytics, E-getting to know and intelligent digital call brokers. every module in the VPI EMPOWER suite leverages superior analytics, workflow automation and an open, web 2.0 structure to aid evolving companies more with ease and hastily determine and solve their important business and client journey issues. VPI's method has been disruptive to legacy processes because its software is easy to set up, effortless to make use of, and very most economical -- leading to a big return on investment. VPI has more than 1,500 satisfied valued clientele in 50 international locations global the usage of its utility options. For more guidance, name 1-800-200-5430 or visit http://www.VPI-corp.com.
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• Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience management • Supports mid-size contact centres with 25-250 agents and up to 500 trunks • Rapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutions
Santa Clara, CA – Avaya has announced a new solution for mid-size contact centres that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact Express is a turnkey solution with all the hardware, software and support services needed for cost-effective, proactive customer experience operations.
Easy to set-up and maintain, Outbound Contact Express builds on Avaya’s proven, outbound customer experience management capabilities in a pre-integrated, all-in-one solution for the mid-size contact centre with 25-250 agents and up to 500 trunks. Compared to alternative, multi-vendor solutions, Outbound Contact Express reduces the time to service from a baseline of 30 days to one or two.
Avaya Outbound Contact Express uses industry leading call detection and advanced, patented predictive and preview dialing algorithms for more effective use of agent time and a lower cost per call to reach customers. In addition, a single contact for all maintenance and support needs significantly reduces the costs and complexity associated with day to day operations and maintenance of traditional, multi-vendor solutions.
Outbound Contact Express includes:
• Administrative web client for defining campaigns
• Full featured, market leading dialer with exceptional call detection accuracy
• Agent scripting to ensure consistent, successful customer interactions
• Reporting and call recording to ensure quality and compliance
• Avaya Speech Analytics to drive insight and improvement to agent performance and operations.
• 24x7 support and Expert ™ systems monitoring
• Software upgrade protection as well as optional parts support
Avaya Outbound Contact Express leverages key, patented elements of Avaya’s portfolio of Outbound Contact Centre solutions to provide comprehensive features and capabilities packaged to fit the specific needs and requirements of mid-size contact centres. Avaya’s Outbound and Proactive Experience Management solutions provide businesses with a complete, multichannel, agent and agent-less solution to support their outbound marketing, sales, service, and collections needs. Applications like Avaya Proactive Contact and Avaya Proactive Outreach Manager simplify execution of large scale outbound campaigns while ensuring businesses meet even the most strict regulatory compliance requirements.
Avaya Outbound Contact Express will be globally available this summer.
“Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations.”
--Mark de la Vega, Vice President and General Manager, Contact Centre, Avaya
“The typical contact centre operation is largely focused on being available through a variety of means when the customer is ready to initiate contact. But, there is tremendous value to adopting a proactive contact strategy that can alert customers and others when there is information they need to know. Single vendor, turnkey technology solutions make adopting a proactive strategy much more feasible, and can remove many of the hesitations that may prevent organisations from going down this path.”
--Ken Landoline, Principal Analyst, Current Analysis
“We see a significant opportunity for a comprehensive turnkey proactive contact solution for the mid-size contact centre. This is a largely underserved market due to the complexity and cost of traditional, multi-vendor solutions. We believe AdvanTel customers will be as excited about Avaya Outbound Contact Express as we are.”
--Dan Ferguson, President and CEO, AdvanTel
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month
BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.
After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.
Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.
Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.
Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.
In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.
Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya
"We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu
About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".
Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.
Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.
About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
ReliaTel's End to End Quality and UC Service Management Capabilities Fuel the Belltech Bell360 Service Offering to Ensure Clients' Communications and Collaboration Service Levels
ANAHEIM, CA--(Marketwired - Sep 29, 2015) - Tone Software Corporation, a leading provider of comprehensive voice quality and unified communications (UC) monitoring and management software for advanced collaboration ecosystems, today announced that its ReliaTel® UC Service Management technology is powering the Belltech Bell360 UC Managed Services offering, designed to provide complete quality and service assurance for their clients' business communications and collaboration environments. Key factors in the Belltech choice to partner with Tone Software are ReliaTel's ability to provide proactive, real-time management of UC service levels and Quality of Service (QoS) across diverse UC technologies, including Avaya and Microsoft, as well as ReliaTel's extensive remote access, remediation, and reporting capabilities. Through ReliaTel, Belltech cost effectively ensures their clients' UC services and system availability, while also reducing their clients' total cost of ownership for UC technologies.
Founded in 1998 in Santiago, Chile, Belltech has grown to be a leading provider of Contact Center, IP Telephony, Unified Communications, and Point of Sale technology solutions across Argentina, Brazil, Chile, Colombia, and over 100 other countries through their expansive network of partners. Belltech offerings span a wide range of technologies from Avaya, Microsoft, HP, Extreme, Aspect and many more, and services range from basic remote monitoring and maintenance to fully outsourced data center and telecommunications operations management for high profile clients, including global financial, retail, transportation, and contact center organizations.
"At Belltech, we leverage our 22 years of telecommunications expertise to fully understand our clients' needs and then design and deliver the right solutions to best meet those needs, including telephony and video, mobility and call center applications, networking, security and ongoing services," stated David Vaizer, global services and support director for Belltech. "ReliaTel provides the flexibility we need to manage the diverse technologies and configurations we deploy through one solution and enables our teams to meet our SLAs and improve the overall performance of the communications and collaboration platforms our clients depend on to conduct business," he added.
Tone's ReliaTel provides complete, real-time quality and performance management across virtually any mix of technologies, including VoIP and UC platforms from Avaya, Avaya Blue (Nortel), Cisco, and Lync/Skype for Business, as well as the underlying communications infrastructure and Windows architecture that hosts Skype for Business ecosystems. Combined with ReliaTel's deep analytics, multi-tenant design, re-brandable management portal, flexible configuration options, and cost efficient licensing, the solution provides Service Providers such as Belltech with a high value platform to expand and adapt their service portfolios to meet their clients' evolving needs, without inflating their operational overhead and service delivery costs.
"Belltech's unique service options include technology experts dedicated to each client and premier technologies such as ReliaTel that enable our teams to efficiently deliver the Bell360 management service in 20 countries and over 200 businesses," commented Rodney Everarv, vice president for Belltech. "By incorporating ReliaTel's advantages, such as the re-brandable interface and flexible licensing options, Belltech is well positioned to provide the most competitive and comprehensive UC managed services offering available today," he concluded.
For more information on the Belltech Bell360 services, visit http://www.belltech.la. For more information on Tone's ReliaTel for Managed Service Providers, visit: ReliaTel for Managed Service Providers.
About Belltech Belltech was founded in 1998 in Santiago, Chile, and has over 22 years of telecommunications experience and expertise. Belltech has grown to be a leading provider of Contact Center, IP Telephony, Unified Communications, and Point of Sale technology solutions across Argentina, Brazil, Chile, Colombia, and over 100 other countries through an expansive network of partners. At Belltech, our objective is to support the business strategies of our clients, with sales and after sales service of recognized world class, cutting-edge technologies including Avaya, Microsoft, Extreme, Aspect and many others, as well as expert technicians and engineers that have the highest certifications of our business partners. Visit www.belltech.la to learn more, or follow Belltech on LinkedIn.
About Tone Software Corporation Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for advanced communications and collaboration ecosystems. Tone's ReliaTel solutions provide managed service providers (MSPs), UC as a Service providers (UCaaS), value added resellers (VARs), and enterprises with a unified approach for managing and monitoring their entire communications and collaboration environment, supporting the industry's leading devices, networks, and applications from multiple vendors on multiple platforms. By unifying multi-vendor VoIP, SIP, and UC management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity, service levels, and user experience of the critical communications and collaboration systems that drive their business. For more information, go to www.tonesoft.com or follow Tone on Facebook or Twitter.
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