|Exam Name||:||Avaya Contact Center Control Manager Implementation and Maintenance|
|Questions and Answers||:||70 Q & A|
|Updated On||:||April 24, 2019|
|PDF Download Mirror||:||Pass4sure 3302-1 Dump|
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3302-1 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance
Test Code : 3302-1
Test Name : Avaya Contact Center Control Manager Implementation and Maintenance
Vendor Name : Avaya
Q&A : 70 Real Questions
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Avaya Holdings Corp., a number one world communications enterprise, introduced these days that it is strengthening its dedication to the enterprise technique Outsourcing (BPO) community in the Asia-Pacific location. Avaya is introducing conclusion-to-conclusion Contact center-as-a-provider (CCaaS) options for the Asia-Pacific market, with the primary choices obtainable in India and the Philippines in July 2018, adopted by way of the leisure of APAC via December 2018.
The Avaya CCaaS offerings will give BPOs with bendy deployment alternatives for relocating to the cloud, enabling them to carry differentiated functions that boost personnel effectivity and permit enterprise techniques to be computerized. BPOs will continue to acquire the consistent experiences they are expecting from Avaya, and be able to circulation operations to the cloud at their own pace, while they proceed to focal point on adding price to their purchasers.
Avaya made the announcement after a dedicated roundtable session with main BPO valued clientele in region, held as part of the experience Avaya Asia Pacific event taking region in Singapore nowadays. Avaya executives thanked BPO purchasers for his or her commitment to the enterprise, gave suggestions on new initiatives, and mentioned the way to work collectively to create improved mutual price.
Avaya is actively using digital transformation initiatives with one of the leading BPOs within the APAC vicinity, helping them to build wonderful and differentiated solutions that radically change the client journey and convey enhanced price. Avaya provides contact middle solutions for the accurate 10 outsourcers in the Philippines, the top five BPOs in Japan, every main BPO in India, together with many other BPOs across APAC.
the new cloud choices follow on from Avaya’s acquisition this yr of Spoken Communications, a number one innovator in CCaaS solutions for enterprise purchasers. Spoken’s cloud-native, multitenant structure is seamlessly built-in with Avaya aura and Elite applied sciences, presenting a robust architecture for Avaya’s omnichannel choices, comparable to Oceana, and its Unified Communications-as-a-service options. With Spoken now a part of the Avaya family unit, BPOs can access voice features on the cloud for their US clients, presenting them with more advantageous flexibility and scalability options.
“Our relationship with the BPO neighborhood is one which is very valuable to Avaya, and we're proud to had been long-standing partners with so many companies within the APAC region the core of our BPO ecosystem. helping this location is a big driver of our funding, product development and go-to-market strategy for the BPO sector. these days, we are doubling down on our dedication to this community, and featuring a roadmap for our consumers’ transformation journeys.”Jim Chirico, President and Chief government Officer, Avaya
“We see Avaya as a depended on accomplice, one that we want alongside us as we circulate forward on our transformation experience. Avaya shares our imaginative and prescient for leveraging emerging technology developments like true-time speech analytics and robotic method automation to transform the consumer event, and enhance productivity, accompanied with cloud transition.”Sandip Sen, global CEO, AEGIS BPO.
“we are actively investing in rising applied sciences that can be leveraged emigrate services past voice, and allow our BPO customers to boost effectivity, power automation and provide greater flexibility in deployment. we are giving our BPO customers the liberty to choose the capabilities they wish to vicinity on the cloud, whereas minimizing company disruption and enabling them to focal point on creating company value.”Laurent Philonenko, SVP and GM, options and applied sciences, Avaya
About AvayaAvaya (avaya.com) is a world leader in digital communications software, features and contraptions for companies of all sizes. Our open, clever and customizable solutions for contact facilities and unified communications present the pliability of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless verbal exchange experiences for our shoppers, and their purchasers. Our skilled planning, guide and administration capabilities groups support optimize solutions, for particularly reputable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE beneath the ticker AVYA.
Cautionary observe regarding ahead-looking StatementsThis doc consists of certain “ahead-searching statements.” All statements apart from statements of old truth are “ahead-looking” statements for purposes of the U.S. federal and state securities laws. These statements can be recognized by the use of forward looking terminology such as "assume," "believe," "continue," "may," "estimate," "expect," "intend," "might also," "could," “our vision,” "plan," "advantage," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or different adaptations thereof or comparable terminology and include, however don't seem to be restricted to, anticipated cash discount rates and statements about increase, exchange listing and superior operational metrics. The business has based these forward-searching statements on its present expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are within your means, such forward-looking statements are most effective predictions and contain popular and unknown dangers and uncertainties, many of which can be past its handle. The factors are mentioned in the business’s Registration statement on kind 10 filed with the Securities and trade commission, could cause its genuine effects, performance or achievements to vary materially from any future results, efficiency or achievements expressed or implied by means of these ahead-looking statements. For an extra record and description of such dangers and uncertainties, please consult with the company’s filings with the SEC that can be found at sec.gov. The enterprise cautions you that the checklist of important components covered within the enterprise’s SEC filings may additionally now not comprise all the fabric components which are vital to you. moreover, in light of these dangers and uncertainties, the concerns observed in the forward-searching statements contained in this file may additionally not truly take place. The company undertakes no duty to publicly update or revise any forward-searching commentary because of new counsel, future pursuits or in any other case, except as otherwise required with the aid of law.
All emblems recognized by means of ®, TM, or SM are registered marks, emblems, and service marks, respectively of Avaya Inc. All other logos are the property of their respective homeowners.
Avaya has introduced Avaya cellular experience, a carrier aimed toward assisting contact centres accelerate their digital transformation and cut back toll-free carrier prices. The cloud product identifies when an incoming call originates from a cellular gadget, transports contextual information on the caller to the contact centre, and permits chosen calls to be deflected to the cell internet for a cell software-enriching digital client carrier event.
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SANTA CLARA, Calif.--(business WIRE)--Avaya Holdings Corp. (NYSE: AVYA) nowadays announced that the city of Fayetteville, North Carolina, noted because the home of castle Bragg and the 82nd Airborne Division of the U.S. army, is bolstering its communications infrastructure with Avaya IX office options to increase consumer event and personnel efficiency.
Avaya IX workplace is part of the Avaya intelligent Xperiences - or Avaya IX - portfolio of options for Contact middle, Unified Communications and Collaboration, and represents the evolution of enterprise communications to an clever platform underpinned through consumer-led innovation. Avaya IX office takes collaboration and productiveness to new tiers, with calling, messaging, conferences, mobility and group collaboration capabilities that provide users with advanced experiences and force extended efficiency for organizations of every kind.
“The Avaya solution is critical to serving over 210,000 citizens with a centralized communique infrastructure connecting over forty municipal workplaces and locations, including our fireplace branch, police stations, transit places of work and many departments,” referred to Eddie Taylor, metropolis of Fayetteville Telecommunications Analyst. “Avaya is instrumental in making a seamless and effective communications platform, enabling members of our community to right now get the counsel and features they want after they want them. We count on Avaya’s proven items, and to us the support they deliver is top of the line-in-type.”
The complete teleconferencing and assembly points of Avaya IX workplace additionally offered at ease and reputable communications during the most fresh hurricane to hit the area, maintaining city officials linked and engaged with various businesses and stakeholders to manage the situation.
“helpful digital transformation ought to include collaboration and body of workers engagement solutions, and Fayetteville has efficiently implemented a communications platform that has expanded its organizational effectiveness while improving the lives of its residents,” mentioned Chris McGugan, Avaya Senior vp, solutions & expertise. “And as a proud native of the place close Fayetteville, i'm particularly joyful that Avaya solutions are assisting native residents in times of want, like during natural disasters.”
Avaya IX office is particularly flexible and scalable, which offers assurances concerning the alignment of expertise with future increase. The answer has proven to be particularly legit and beneficial, and the redundancy between places has proven to be very ready and effective. metropolis of Fayetteville’s answer comprises Avaya’s superior videoconferencing and calling elements for open, totally-legit and extensible unified communications for companies massive or small.
The 82nd Airborne Division at fortress Bragg in the metropolis of Fayetteville is an airborne infantry division designed to reply to disaster contingencies anywhere on earth within 18 hours. Their motto is: all of the approach!
concerning the metropolis of Fayetteville, NC
Fayetteville is a metropolis in Cumberland County, North Carolina, united states. it is the county seat of Cumberland County, and is accepted because the home of fort Bragg, a major U.S. army installing. Fayetteville has acquired the All-america city Award from the national Civic League three times. Fayetteville is in the Sandhills within the western a part of the Coastal simple area, on the Cape worry River.
groups are built on the experiences they deliver, and each day hundreds of thousands of those experiences are developed via Avaya (NYSE: AVYA). For over 100 years, we’ve enabled organizations world wide to win – with the aid of growing clever communications experiences for valued clientele and personnel. Avaya builds open, converged and inventive options to raise and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To develop your business, we’re dedicated to innovation, partnership, and a relentless center of attention on what’s subsequent. We’re the expertise business you have faith to support you carry Experiences that matter. visit us at www.avaya.com.
Cautionary note regarding forward-looking Statements
This document incorporates certain “forward-searching statements.” All statements apart from statements of ancient fact are “ahead-looking” statements for applications of the U.S. federal and state securities laws. These statements can be identified by way of forward searching terminology such as "count on," "consider," "continue," "could," "estimate," "predict," "intend," "might also," "may," “our imaginative and prescient,” "plan," "skills," "preliminary," "predict," "may still," "will," or “would” or the negative thereof or different variations thereof or similar terminology and consist of, but aren't restricted to anticipated function releases and statements about future items, anticipated cash discounts and statements about boom, exchange list and stronger operational metrics. The business has primarily based these forward-searching statements on its present expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are competitively priced, such forward-searching statements are best predictions and contain primary and unknown risks and uncertainties, a lot of which can be beyond its control. The components are discussed in the business’s Registration observation on kind 10 filed with the Securities and change commission, can cause its precise outcomes, efficiency or achievements to vary materially from any future outcomes, performance or achievements expressed or implied through these ahead-searching statements. For a further checklist and outline of such hazards and uncertainties, please check with the business’s filings with the SEC that can be found at www.sec.gov. The enterprise cautions you that the checklist of crucial elements included within the enterprise’s SEC filings may additionally not comprise the entire cloth factors that are critical to you. furthermore, on the grounds that these risks and uncertainties, the concerns said within the ahead-looking statements contained during this record may additionally not in reality ensue. The business undertakes no duty to publicly replace or revise any forward-searching remark as a result of new assistance, future routine or in any other case, apart from as otherwise required by means of legislations.
source: Avaya Newsroom
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Avaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact Express is a turnkey solution with all the hardware, software and support services needed for cost-effective, proactive customer experience operations.
Easy to set-up and maintain, Outbound Contact Express builds on Avaya's proven, outbound customer experience management capabilities in a pre-integrated, all-in-one solution for the mid-size contact center with 25-250 agents and up to 500 trunks. Compared to alternative, multi-vendor solutions, Outbound Contact Express reduces the time to service from a baseline of 30 days to one or two.
Avaya Outbound Contact Express uses industry leading call detection and advanced, patented predictive and preview dialing algorithms for more effective use of agent time and a lower cost per call to reach customers. In addition, a single contact for all maintenance and support needs significantly reduces the costs and complexity associated with day to day operations and maintenance of traditional, multi-vendor solutions.
Outbound Contact Express includes:-- Administrative web client for defining campaigns -- Full featured, market leading dialer with exceptional call detection accuracy -- Agent scripting to ensure consistent, successful customer interactions -- Reporting and call recording to ensure quality and compliance -- Avaya Speech Analytics to drive insight and improvement to agent performance and operations. -- 24x7 support and Expert (TM) systems monitoring -- Software upgrade protection as well as optional parts support
Avaya Outbound Contact Express leverages key, patented elements of Avaya's portfolio of Outbound Contact Center solutions to provide comprehensive features and capabilities packaged to fit the specific needs and requirements of mid-size contact centers. Avaya's Outbound and Proactive Experience Management solutions provide businesses with a complete, multichannel, agent and agent-less solution to support their outbound marketing, sales, service, and collections needs. Applications like Avaya Proactive Contact and Avaya Proactive Outreach Manager simplify execution of large scale outbound campaigns while ensuring businesses meet even the most strict regulatory compliance requirements.
Avaya Outbound Contact Express will be globally available this summer.
Quotes: "Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations." --Mark de la Vega, Vice President and General Manager, Contact Center, Avaya
"The typical contact center operation is largely focused on being available through a variety of means when the customer is ready to initiate contact. But, there is tremendous value to adopting a proactive contact strategy that can alert customers and others when there is information they need to know. Single vendor, turnkey technology solutions make adopting a proactive strategy much more feasible, and can remove many of the hesitations that may prevent organizations from going down this path." --Ken Landoline, Principal Analyst, Current Analysis
"We see a significant opportunity for a comprehensive turnkey proactive contact solution for the mid-size contact center. This is a largely underserved market due to the complexity and cost of traditional, multi-vendor solutions. We believe AdvanTel customers will be as excited about Avaya Outbound Contact Express as we are."
--Dan Ferguson, President and CEO, AdvanTel
Additional Resources Avaya Contact Center Solutions
Tags: Avaya, Avaya Aura, customer experience management, contact center, proactive customer service, outbound customer contact, workforce optimization, analytics,
About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.Avaya Media Contact: Deborah Kline P: 908-953-6179 email@example.com
SOURCE: Avaya Inc.mailto:firstname.lastname@example.org
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Founded in 2004, Talabat.com operates across all six countries in the GCC. With more than 2,700 restaurants on its platform, Talabat.com needed a solution that could provide seamless customer engagement across different channels, including phone, website, and mobile app, helping to increase customer loyalty. With no physical outlets, Talabat.com also needed to be able to meet spikes in customer demand in busy periods, such as weekends and holidays.
Avaya and METCO delivered a full turnkey project including supply, installation, testing, acceptance, and support services. With the improved customer engagement capabilities provided by Avaya Contact Center Select, Talabat.com offers its customers omni-channel communication. The portal helps Talabat.com anticipate, automate and accelerate customer interactions, providing them with a more positive experience that helps increase customer lifetime value and revenue. The solution quickly scales to meet growing customer loads while customers can be directed to the agent most appropriate for their needs, allowing resources to be used more efficiently.
Chasan Mochament, Talabat.com Chief Operations Officer, said:“Avaya and METCO have been on board with us since the inception of this project as trusted partners, and from the beginning they worked closely with us to understand our business and technology needs. We required a scalable solution that would unify our operations across all six GCC countries, deliver a streamlined service that would meet customers’ enhanced expectations, and cement our position as the region’s leading online food ordering and delivery portal. I am delighted to say that we have achieved all of these goals, while boosting operational efficiency.”
Mohammed Areff, Vice President, Middle East, Africa and Turkey, Avaya, said: “Businesses of all sizes need to evolve digitally and deliver the seamless customer experience today’s tech-savvy consumers require. Businesses like Talabat.com compete on the quality of their digital customer service, and Avaya is proud to have played a key role in helping Talabat.com deliver on its customer promise and provide the perfect digital experience.”
About AvayaAvaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
About Middle East Telecommunications (METCO)Established in 1978, Middle East Telecommunications Company (METCO), a subsidiary of Towell International Holding, a leading telecommunication and information technology solutions integrator in the Middle East and Africa. Headquartered in Kuwait, METCO's corporate presence extends to Iraq, Kingdom of Saudi Arabia, Lebanon, Sudan, United Arab Emirates, and parts of Africa. METCO offers a breadth of services spanning from engineering and design to implementation and deployment, and from operations and maintenance to the provision of managed services. We provide turnkey solutions to our clients to ensure that they realize the business impact that they expect and maximize the value that they draw from our partnership.
For further information, please contact:Iman Ghorayeb Anit KurianAvaya ASDA’A Burson-Marsteller+971 56 7959234 +971 4 email@example.com E-mail: Anit.Kurian@bm.com
For more information, please visit www.metconetworks.com, or contact:Nagy ShatlaMarketing In-Charge+965 181 33 00 ext.: firstname.lastname@example.org
© Press Release 2016
PUNE: Global provider of communications networks and services for businesses, Avaya Inc., inaugurated its India Development Center at Cybercity Magarpatta, Pune in India. The Development Center was opened by Karyn Mashima, Senior Vice President, Strategy & Technology in the presence of Ravi Sethi, President, Avaya Labs.
Avaya’s India Development Center will collaborate with Avaya Labs in the Asia Pacific and around the world for research and development in converged solutions, Customer Relationship Management and Unified Communications Solutions as well as consulting and integration services. This state-of-the-art new facility will also house Avaya’s Global Solutions Support Center, which will provide complete maintenance support for customers and business partners.
The India Development Center reflects Avaya’s values and philosophy of customer value, diversity and innovation. Encompassing 22,000 square feet, the facility is in keeping with international workplace standards, and well-equipped with technologically advanced communications solutions allowing for seamless work environments, and 24X7 operations in conjunction with its facilities spread across the globe. The Center is networked with Avaya’s own technology solutions such as Gigaspeed wired LAN and Avaya wireless data connectivity, Internet Protocol (IP) telephony solutions for voice connectivity.
In addition, the Center also utilizes Avaya SYSTIMAX(r) structured cabling solutions, online UPS backup for all critical functions and workstations, and most advanced access control system with monitoring of critical areas.
The Center is ergonomically designed to ensure a highly productive and comfortable environment including sound absorbent ceilings for reduced office noise. In addition, the Center offers an extremely employee-friendly atmosphere with various recreational facilities, common meeting areas and cafeteria.
Inaugurating the India Development Center, Karyn Mashima, Senior Vice President, Strategy & Technology, Avaya Inc. said, “Avaya is extremely committed to providing customers around the world with innovative solutions that help them solve their business needs. I am extremely pleased to inaugurate the India Development Center here in Pune which extends our worldwide presence, enabling us to cater to the fast emerging and diverse global customer needs. “
Speaking on the occasion, Mr. Niru Mehta, Managing Director & Vice President, Avaya India said, “with the opening of the India Development Center, we are further strengthening our commitment to the country and its people.
We are thankful to Indian enterprises for having embraced Avaya technology and enabling us to enjoy leadership status in several markets that we operate in. We reaffirm that India enjoys the status of being a ‘focus’ market for Avaya in its global roadmap and together we shall grow in the years to come.”
Added Ritesh Jayswal, General Manager, Avaya India, “The India Development Center truly represents Avaya’s global mindset and its value in customer focus and diversity. Our professionals are engaged in activities ranging from new product development, systems verification, and product maintenance to providing contact center consulting, solutions implementation and global support. The state-of-the-art infrastructure will help allow us to provide seamless support to other Avaya teams, business partners and customers across the world.”
CyberMedia News Service
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