|Exam Name||:||Avaya Contact Center Control Manager Implementation and Maintenance|
|Questions and Answers||:||70 Q & A|
|Updated On||:||February 14, 2019|
|PDF Download Mirror||:||Pass4sure 3302-1 Dump|
|Get Full Version||:||Pass4sure 3302-1 Full Version|
3302-1 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance
Test Code : 3302-1
Test Name : Avaya Contact Center Control Manager Implementation and Maintenance
Vendor Name : Avaya
Q&A : 70 Real Questions
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These awards respect organizations that have applied Avaya client and personnel engagement options to vastly seriously change their company operations and improve customer provider, employee productiveness, organizational efficiency and their bottom line. This year’s recipients are:
“buyers expect to have interaction wherever, each time, and despite the fact they decide on,” mentioned Michael Dean, CTO, C3i solutions. “We partnered with Avaya for the experience and adaptability to power innovation and convey customized contact middle solutions to our clients and their customers.”
“With the Avaya IX Digital Contact middle platform coupled with Avaya IX Mobility, ACS technologies is capable of offer an improved level of consumer service,” mentioned Lisa Newell, aid techniques Integration Analyst, ACS applied sciences. “Matching purchasers with the most qualified agent to solve their issue the first time makes it possible for them to have interaction on the channel they opt for and provides a more robust event for the consumer.”
“patient adventure is appropriate of mind at Scripps fitness,” talked about Christian Aboujaoude, MBA. CBCP. Senior Director business architecture, Scripps fitness. “Avaya’s healthcare options enable us to streamline communications, each between contributors of our care team and between the care group and the patient enabling us to increase our company operations while enhancing our affected person journey.”
“every year, it’s entertaining to be part of this outstanding chance to be part of Avaya in recognizing their purchasers for the exciting work they're doing,” referred to Marilyn Shuck, President, IAUG. “It’s inspiring to peer how others leverage Avaya solutions to circulation their agencies ahead and bring innovation into their work. alternatives to exhibit these successes and share experiences that can have an impact on members globally is one a part of what makes our entire group so interesting.”
“it's an honor to showcase the improvements that these companies are using ahead to increase the consumer and team of workers journey inside their businesses,” stated Dino Di Palma, President, Americas revenue & international bills, Avaya. “As a pacesetter in digital communications, Avaya strives to provide options enabling our customers to make every experience as seamless and linked as possible, so employee collaboration is simpler and more efficient, and customer delight is higher. We have fun the significant accomplishments of those crucial Avaya valued clientele.”
organizations are developed on the experiences they deliver, and every day hundreds of thousands of these experiences are developed with the aid of Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations worldwide to win – with the aid of growing intelligent communications experiences for purchasers and personnel. Avaya builds open, converged and imaginitive options to enhance and simplify communications and collaboration – within the cloud, on-premise or a hybrid of both. To develop your business, we’re committed to innovation, partnership, and a relentless focal point on what’s next. We’re the expertise business you have confidence to help you convey Experiences that matter. seek advice from us at www.avaya.com.
At 5,200 individuals effective, IAUG is one of the world’s biggest foreign groups for communications technology authorities. it is the basic discussion board for the world Avaya client community, offering a voice and resources for Avaya customers everywhere.
Cautionary be aware involving forward-searching Statements
This doc contains certain “ahead-searching statements.” All statements other than statements of ancient reality are “ahead-searching” statements for applications of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology akin to "assume," "trust," "continue," "might," "estimate," "are expecting," "intend," "may additionally," "may," “our imaginative and prescient,” "plan," "skills," "preliminary," "predict," "should still," "will," or “would” or the terrible thereof or other variations thereof or comparable terminology and include, however are not restrained to, anticipated cash discount rates and statements about boom, trade record and improved operational metrics. The company has based these forward-looking statements on its existing expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are good value, such forward-searching statements are most effective predictions and involve standard and unknown risks and uncertainties, lots of which might be beyond its manage. The components are discussed within the enterprise’s Registration statement on kind 10 filed with the Securities and alternate fee, could cause its exact outcomes, efficiency or achievements to vary materially from any future effects, efficiency or achievements expressed or implied by using these forward-looking statements. For a further list and description of such dangers and uncertainties, please check with the business’s filings with the SEC that are available at www.sec.gov. The business cautions you that the checklist of important components included within the company’s SEC filings may also now not include the entire cloth components that are essential to you. furthermore, on account that these hazards and uncertainties, the concerns pointed out within the ahead-searching statements contained in this file may additionally not definitely turn up. The company undertakes no responsibility to publicly replace or revise any ahead-searching observation on account of new suggestions, future activities or in any other case, apart from as otherwise required by means of legislation.
supply: Avaya Newsroom
All trademarks recognized by means of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All different logos are the property of their respective owners.
For media inquires:Alex Alias, Avayaalalias@avaya.com
Colleen Jamieson, IAUGcjamieson@iaug.org
Avaya Holdings Corp., a global chief in solutions to boost and simplify communications and collaboration, may be demonstrating its comprehensive portfolio of options for the healthcare trade on the upcoming HIMSS world convention & Exhibition held on the Orange County convention and Exhibition center in Orlando, FL from February eleven-15. Avaya can be a Diamond exhibitor at booth #6541 along side ConvergeOne. The HIMSS 2019 experience (himssconference.org) brings collectively over 45,000 health suggestions and expertise experts, clinicians, executives and market suppliers from world wide.
Avaya solutions for Connecting Healthcare consist of:
Care team Collaboration• increase care coordination with multimedia cellular options;• improve care group time with patients;• reduce preventable harm via workflows and collaboration.
patient entry & features• enhance patient entry to care with a rich omnichannel answer;• in the reduction of wait instances, no suggests and in-network referrals leveraging automation and EHR integration along with your access center;• Proactively interact patient on their media of alternative;• raise affected person referrals;• increase affected person entry to medication regiments and care plans.
digital Care• in the reduction of avoidable emergent and urgent care through telehealth triage;• connect care group and peer coaches with patients in time of want;• enrich and scale homecare with medical contact centers.
“Avaya healthcare solutions deliver the reliability, safety, flexibility and scale we require to stronger meet the wants of our customers via innovative communications tools, and Avaya is now working with us to transition to the cloud,” said Bob Doran, vice president of Telecommunications, automated health programs. “We at present span fifteen states throughout the U.S. and turning out to be, and we now have relied on Avaya’s ninety nine.999% uptime reliability since 1994. they're a relied on accomplice that provides the optimum levels of guide and service, mixed with communications and collaboration options we can depend on, and that our valued clientele rely on, each and each day.”
For healthcare providers, the care team’s capacity to communicate with patients alongside their health adventure is essential to the mission of aiding their care plan and reducing readmissions. through connecting individuals, substances, records, and options, providers can optimize operations and cut back chance, whereas expanding operational effectivity and profitability. a versatile communications answer is seriously critical to the successful digital transformation of health care techniques. The exact 10 healthcare services groups in the world, and the proper 10 U.S. hospitals all depend upon Avaya communications solutions to raise patient adventure, enhance care crew effectiveness and collaboration, and drive multiplied effectivity.
Avaya and its ecosystem of partners have deep capabilities and groups concentrated principally on addressing the interesting necessities of offering communication solutions to the healthcare business. Avaya works with these partners to mix technical, consumer engagement and functions materials to give a finished portfolio of solutions for healthcare providers addressing patient entry and services, virtual care, telemedicine and care crew collaboration to improve productiveness, streamline workflow, enhance the satisfactory of care and boost ROI.
“we've fifty five far flung areas, three different hospitals, and 450 distinctive healthcare suppliers as a part of our community, and our Avaya verbal exchange solutions permit us to give an most fulfilling aggregate of human contact supported through wise automation for improved patient experience,” referred to Tim Rosner, Chief expertise Officer, Southcoast health. “We’re implementing new technologies in healthcare and region a lot of price in our lengthy-time period partnership with Avaya that allows for us to move forward efficaciously in this effort.”
in accordance with research firm IDC, nowadays there are greater alternatives and challenges than ever to conveniently speak with sufferers, beginning with the number of channel selections mobile, net, textual content, or chat used to connect with them. A one-measurement-matches-all strategy will not work. enterprise patient access and features and digital care coordination options have to be bendy in line with patients’ communication needs and where they're in their patient journey. These options ought to also tackle evolving expertise, business, and regulatory requirements dealing with healthcare corporations.1
“Our focal point is completely, 100% on our sufferers, including our entire workflow, programs and communications platform,” mentioned Jim Hennigan, IT supervisor, Innova health methods. “we are new and ingenious ways to boost the affected person adventure and to make healthcare greater obtainable to diverse organizations like millennials. Avaya omnichannel options enable us to make use of all channels of verbal exchange, from net chat, video, voice, and telemedicine to deliver extra valuable care in a proactive, effective manner.”
1 “using Operational Efficiencies through better affected person access and services” IDC, June 2018
About AvayaBusinesses are constructed on the experiences they supply, and each day hundreds of thousands of those experiences are built via Avaya (avaya.com). For over 100 years, we’ve enabled groups everywhere to win by means of developing clever communications experiences for customers and employees. Avaya builds open, converged and ingenious solutions to enhance and simplify communications and collaboration within the cloud, on-premise or a hybrid of each. To grow your company, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the know-how business you trust to support you bring Experiences that count.
Cautionary be aware regarding ahead-searching StatementsThis doc carries certain “ahead-looking statements.” All statements apart from statements of historical truth are “forward-looking” statements for applications of the U.S. federal and state securities legal guidelines. These statements may well be recognized by means of forward searching terminology similar to "count on," "believe," "proceed," "may," "estimate," "expect," "intend," "may additionally," "could," “our imaginative and prescient,” "plan," "abilities," "preliminary," "predict," "may still," "will," or “would” or the terrible thereof or different adaptations thereof or similar terminology and encompass, but don't seem to be confined to, anticipated cash mark downs and statements about boom, alternate listing and more suitable operational metrics. The company has primarily based these forward-looking statements on its current expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are comparatively cheap, such ahead-searching statements are simplest predictions and contain wide-spread and unknown risks and uncertainties, lots of which might be past its manage. The elements are discussed in the company’s Registration statement on kind 10 filed with the Securities and change fee, can cause its exact effects, performance or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied through these forward-searching statements. For an extra list and description of such hazards and uncertainties, please consult with the enterprise’s filings with the SEC that are available at sec.gov. The business cautions you that the record of important factors blanketed in the enterprise’s SEC filings may additionally not include the entire fabric components that are important to you. in addition, on account that these risks and uncertainties, the matters pointed out within the ahead-looking statements contained in this report may additionally now not really take place. The business undertakes no duty to publicly update or revise any ahead-searching remark as a result of new assistance, future activities or otherwise, except as in any other case required with the aid of legislations.
All logos recognized by way of ®, TM, or SM are registered marks, emblems, and repair marks, respectively, of Avaya Inc. All other trademarks are the property of their respective homeowners
Riyadh: Avaya Holdings Corp. (NYSE: AVYA) is celebrating the launch of its new workplace house on the assistance expertise and Communications advanced (ITCC), a business and housing development that serves because the epicenter of the Riyadh know-how neighborhood. In what comes as a big funding in the regional technology ecosystem, the office at ITCC points the primary Avaya customer adventure middle to be opened in Saudi Arabia.
The center will function a design and check bed for world-classification options to local business challenges. Open to Avaya consumers, channel partners, teachers and others, the area features slicing-aspect facilities wherein local innovators can work to create technological answers to one of the vital country’s most urgent challenges. it'll enable Avaya’s companions and purchasers to design options embedding advanced technologies similar to AI and blockchain into their contact center and unified communications systems. in accordance with the Saudi imaginative and prescient 2030, Avaya expects this core to make a contribution significantly to the nation’s digital transformation power.
the brand new facility additionally represents Avaya’s widening dedication to the middle East in popular and Saudi Arabia in specific. The business hires sparkling graduates from Saudi universities, and invests closely into its native channel companion ecosystem, which serves a contact center trade accountable for the introduction of tens of lots of jobs.
About Avaya organizations are developed on the experiences they deliver, and each day millions of these experiences are developed by way of Avaya. For over 100 years, we’ve enabled agencies worldwide to win – by means of developing clever communications experiences for shoppers and personnel. Avaya builds open, converged and resourceful options to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of each. To grow your enterprise, we’re dedicated to innovation, partnership, and a relentless center of attention on what’s next. We’re the know-how enterprise you have faith to assist you deliver Experiences that be counted. visit us at www.avaya.com.
Cautionary note regarding ahead-looking Statements
This document contains certain “forward-searching statements.” All statements aside from statements of historic fact are “ahead-looking” statements for functions of the U.S. federal and state securities laws. These statements may well be recognized via ahead looking terminology comparable to "count on," "believe," "continue," "may," "estimate," "expect," "intend," "may also," "could," “our vision,” "plan," "talents," "preliminary," "predict," "may still," "will," or “would” or the bad thereof or different adaptations thereof or related terminology and encompass, however aren't constrained to, expected cash mark downs and statements about boom, alternate listing and improved operational metrics. The company has based mostly these ahead-searching statements on its present expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are within your budget, such forward-searching statements are most effective predictions and contain common and unknown dangers and uncertainties, many of which can be beyond its manage. The factors are discussed in the enterprise’s Registration remark on form 10 filed with the Securities and change fee, could cause its exact effects, performance or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied by these ahead-looking statements. For an additional record and description of such hazards and uncertainties, please confer with the company’s filings with the SEC that can be found at www.sec.gov. The business cautions you that the listing of crucial components covered within the company’s SEC filings may additionally now not contain all the material elements which are important to you. moreover, on the grounds that these dangers and uncertainties, the concerns noted within the forward-looking statements contained during this file may also now not truly happen. The business undertakes no duty to publicly update or revise any ahead-searching statement as a result of new tips, future hobbies or in any other case, apart from as otherwise required by means of legislations.
Media Contact:Vernon SaldanhaProcre8 (for Avaya)+971 fifty two 288 firstname.lastname@example.org© Press liberate 2019
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ORLANDO, FL--(Marketwired - Mar 17, 2015) - ENTERPRISE CONNECT CONFERENCE
Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact center cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer Engagement OnAvaya™ Powered by Google Cloud Platform includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to simply provision a Chrome device and a headset for rapid and cost-efficient contact center implementation.
Avaya plans to make the solution available in Spring 2015 in the U.S. to certified Avaya and Google business partners and Google for Work partners authorized by Avaya.
"Avaya is bringing its customer engagement technology leadership to midmarket companies with an easy-to-use subscription service," said Joe Manuele, senior vice president and general manager, global cloud services, Avaya. "Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to work from anywhere."
WATCH: Joe Manuele talks about the many business benefits, including simplicity, security and scalability, of Customer Engagement OnAvaya Powered by Google Cloud Platform.
According to Frost and Sullivan, the cloud contact center market is growing at almost twice the rate of premises-based contact center systems (11.6-percent versus 6.1-percent).1 With more IT departments looking for deployment choice and simplicity, and more companies taking advantage of the flexibility of remote and home-based agents, Customer Engagement OnAvaya Powered by Google Cloud Platform can help organizations realize the vision of anytime, anywhere customer service.
Customer Engagement OnAvaya Powered by Google Cloud Platform extends value to those seeking hosted models and the simple set-up of new agents and supervisors in any location. The service easily scales up to manage peak or seasonal demands. In addition, it supports business continuity and remote agent strategies. Customer service representatives will be able to access the Customer Engagement OnAvaya agent and supervisor desktops with a Google Chrome device and communicate through a WebRTC-enabled interface and headset. The cloud service solution eliminates the need to maintain premises-based contact center infrastructure or to download thick clients on individual agent endpoints, which can provide significant management efficiencies and a highly cost-effective means for fast access to a full suite of technologies needed for real-time responsiveness to customers.
Avaya provides a full suite of OnAvaya team and customer engagement technologies for simplified integration into partner cloud delivery models. OnAvaya technology provides flexible, cost-effective communications to connect employees, provide better service to customers, increase productivity, and grow your business.
READ: Craig Lynar, director of segment marketing for Avaya, provides detail on Customer Engage OnAvaya Powered by Google Cloud Platform
One of the first partners to pilot and offer Customer Engagement OnAvaya Powered by Google Cloud Platform is Lakewood, OH.-based, Onix Networking -- an award-winning Premier Google for Work Technology partner.
"We continue to see our customers transitioning to cloud-based offerings to speed the implementation of business-critical customer engagement services," said Tony Bianco, president of Onix's Cloud Computing division. "This offer from Avaya, working with Google, eliminates installation complexity and provides us with access to the industry's leading contact center software as a cloud service. We anticipate that customers in a variety of industries will be very excited about this product offering."
Vegas.com, an online travel agency, provides its office-based and remote call center agents with Customer Engagement OnAvaya Powered by Google Cloud Platform to offer customers full-scale Vegas vacation packages, including air, hotel, shows, outings and tours.
"Vegas.com has always pushed the envelope and been an early adopter of cutting edge technology," said Dustin Robertson, chief marketing officer, Vegas.com. "We are constantly shape-shifting so we can provide the best customer experience. Customer Engagement OnAvaya Powered by Google Cloud Platform enables us to continue to deliver premium service and support from anywhere at any time."
About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
1 Frost & Sullivan Report: Cloud Contact Center Market Trends: Movement from Best-of-Breed to Suites
MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.
Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.
"We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."
Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.
Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.
Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.
For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.
Follow Calabrio on Twitter at: http://www.twitter.com/calabrio
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htmHaberman for Calabrio Tim Nelson +1 612-436-5543
Southwest Airlines Co.has announced several Leadership changes at multiple levels of the company.
vice president Customer Support & Services Chris Wahlenmaier has announced his plans to retire. Wahlenmaier joined Southwest in 1989 and has served in a number of capacities and departments, including in his current role since 2014. Chris served as vice president-Station Operations and vice president Ground Operations, prior to becoming vice president Customer Support and Services.
With Wahlenmaier's departure, James Ashworth has been promoted to vice president Customer Support & Services. Ashworth joined Southwest from AirTran in 2012, where he served as the General Manager of the Atlanta Call Center prior to joining Southwest as Senior Manager Center Operations in 2012. He most recently served Southwest as Managing Director Customer Support & Services.
Southwest has promoted Landon Nitschke to Senior vice president Technical Operations. Nitschke oversees the Maintenance Operations and Engineering Departments which plan and care for the airline's fleet of more than 750 aircraft, along with a new department within the Tech Ops organization—Tech Ops Planning &Performance. In his six years at Southwest, Nitschke has led the Tech Ops Department through a number of major initiatives, including the integration of the AirTran fleet into Southwest's and launching the Boeing 737-800 and 737 MAX 8, as well as ongoing efforts such as planning and equipping the airline for Extended Operations, or ETOPS, and implementing a new technology platform and suite of tools for its maintenance manuals and procedures.
Justin Jones has assumed the role of vice president Tech Ops Planning & Performance. In this role, Jones is responsible for Field Services, Maintenance and Fleet Planning, Maintenance Reliability, Business Intelligence, and Strategic Planning for Technical Operations at Southwest Airlines. Jones most recently served as vice president of Operational Strategy & Performance. He began his Southwest career 17 years ago and has held Leadership positions in Revenue Management and Pricing, and he also has experience in Interactive Marketing and Aircraft Operations.
Southwest is also promoting Mark Wibben to vice president Engineering and Programs. Wibben will lead the Engineering, Fleet Management, and Maintenance Programs Teams. In this role, Wibben is responsible for the configuration and maintenance program of Southwest's fleet, with the objective of delivering Safe, reliable, and ontime aircraft for the airline's operation. In his seven years at Southwest, Wibben has directed the Engineering and Powerplant program Teams through a multitude of major initiatives including retirement of the 737-300 (Classics), introduction of the LEAP1B engine on the 737 MAX, and building out the Service Engineering organization to better support Aircraft Heavy Maintenance.
Southwest is also pleased to welcome Kurt Kinder onboard as the airline's vice president Maintenance Operations. As vice president Maintenance Operations, Kinder will be focused on the daily operation and Frontline Teams, including Aircraft Maintenance, Aircraft Appearance, Material Stores, and Maintenance Operations Control. Kinder joins Southwest from Alaska Airlines, where he most recently served as vice president of Maintenance and Engineering. In his role at Alaska, Kinder led approximately 1,000 Employees and oversaw the Safety, compliance, and operational performance of Alaska's fleet of Boeing 737s.
Erika Linford has announced her decision to leave Southwest, where she serves as vice president Technology—Commercial Portfolio, as her family is relocating to the California Bay Area. Linford joined Southwest in 2011 as a Director in Technology, supporting Network Planning & Revenue Management. She was then promoted to Sr. Director, Technology where she led the Office of the CIO (OCIO). In May 2016, Linford transitioned to Sr. Director, BTS - Customer within Corporate Delivery supporting Call Center Teams, including Customer Support & Services and Customer Relations, as well as our Customer-facing Teams in Ground Operations.
Lauren Woods has been promoted to Managing Director Technology—Enterprise Data & Platforms. In her new role, Woods will help support our Multi-Year Plan initiative with a focus on building out the transformative enterprise data and platforms component, as well as supporting the rollout of the Company's IT operating model. Woods joined Southwest in 2010 and has served in progressive Leadership capacities across different Teams within Southwest's Technology Department. Woods most recently served as Senior Director of Aircraft Operations within Southwest Airlines' Technology Department. In this role, Lauren served as the key program and delivery lead for the Company's Aircraft Operations applications.
Michael Simmons has been promoted to Managing Director Technology—Chief Information Security Officer. Simmons will continue to be responsible for all aspects of cybersecurity across Southwest's facilities, airports, and aircraft, comprising of security engineering, security operations, incident response, threat intelligence, risk and compliance, and security software development. Simmons joined Southwest in 2016, and he previously had leadership accountability for cybersecurity, IT strategy and enterprise architecture, IT maintenance and support, and IT service management where he helped lead a multi-year department-wide transformation initiative to better align information technology with the business to deliver strategic initiatives.
Jim Dayton has been promoted to vice president Technology—Air & Technical Operations. Dayton has been leading our Air Operations Technology Teams since 2017, and recently expanded his scope by assuming leadership over our Technical Operations Technologies Teams. Dayton joined Southwest in 2012 as a Senior Manager and Program Lead for Operations Recovery, where he led the delivery of several projects to improve operational reliability and communications to Customers during irregular operations. Also during his time at Southwest, he supported Revenue Management and Network Planning. Most recently, he served as Technology Delivery Lead for Southwest's successful launch of the new reservations system implementation.
Katherine Findlay has announced her retirement after 25 years of service, currently serving as vice president Internal Audit. Findlay began her career at Southwest in 1993 in the Internal Audit group before moving into the Finance organization as Director of Maintenance Finance & Budgets. Prior to returning to the Company's Internal Audit Department in 2010, she served as the Senior Director of Maintenance Services where she oversaw the Company's outsourced maintenance activity, Maintenance Training, and the Materials workgroup in Maintenance & Engineering.
With Findlay's departure, Southwest is promoting Colleen Russell to Managing Director Internal Audit. In her new role, Russell will be responsible for establishing and directing Internal Audit programs and procedures, providing strategic and tactical leadership of audit plan development, and monitoring of accounting, financial, operational, and IT controls. She most recently served as Senior Director Performance and Projects role in Ground Operations. She's also held Leadership positions in Finance and Internal Audit.
Angela Marano has been promoted to Managing Director Business Transformation. Marano is responsible for providing a variety of services to the organization that help identify and enable business transformation opportunities, including continuous improvement, automation, data science, and innovation. Marano has been with Southwest for more than 20 years and has held a variety of roles across both Technology and Corporate Strategy & Innovation Teams. She has led enterprise strategic initiatives across multiple aspects of the business including Customer Experience, recovery from irregular operations, low-cost leadership, and enterprise mobility.
Ryan Green has been promoted to Senior vice president and Chief Marketing Officer. Green oversees and provides direction on a wide variety of areas that are important elements of growing our brand and driving revenue, including the Company's brand health and advertising and media efforts, our loyalty program and ancillary revenue development, and the digital strategy for Southwest.com and our mobile channels. Green is promoted from vice president and Chief Marketing Officer, where he has expanded his scope of responsibility in driving our Customer Experience efforts across the Company over the last several years.
"I want to thank Katherine, Chris, and Erika for the many contributions to the cause that is Southwest Airlines," said Southwest Chairman and CEO Gary Kelly. "I also want to welcome Kurt into the Southwest Family—we are lucky to have him. We have the strongest Leadership bench we've ever had, and I'm thrilled to have so many capable Leaders to step into their new roles to continue to build and strengthen Southwest to ensure our continued success for decades to come."
(Source: Southwest news release. Image from file)FMI: www.southwest.com
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