|Exam Name||:||Avaya Contact Center Control Manager Implementation and Maintenance|
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|Updated On||:||April 25, 2019|
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3302 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance
Test Code : 3302
Test Name : Avaya Contact Center Control Manager Implementation and Maintenance
Vendor Name : Avaya
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Avaya Holdings Corp., a number one world communications enterprise, announced today that it's strengthening its dedication to the company method Outsourcing (BPO) group within the Asia-Pacific place. Avaya is introducing end-to-end Contact center-as-a-provider (CCaaS) solutions for the Asia-Pacific market, with the primary choices obtainable in India and the Philippines in July 2018, adopted through the leisure of APAC by December 2018.
The Avaya CCaaS offerings will supply BPOs with flexible deployment alternate options for relocating to the cloud, enabling them to carry differentiated functions that increase group of workers efficiency and enable business methods to be computerized. BPOs will continue to obtain the constant experiences they expect from Avaya, and be in a position to movement operations to the cloud at their personal pace, while they proceed to center of attention on including value to their consumers.
Avaya made the announcement after a committed roundtable session with leading BPO purchasers in region, held as a part of the adventure Avaya Asia Pacific adventure taking location in Singapore nowadays. Avaya executives thanked BPO customers for their commitment to the business, gave assistance on new initiatives, and discussed easy methods to work collectively to create more desirable mutual value.
Avaya is actively riding digital transformation initiatives with one of the crucial main BPOs in the APAC region, helping them to build exciting and differentiated solutions that seriously change the consumer journey and convey superior price. Avaya gives contact center options for the accurate 10 outsourcers in the Philippines, the top 5 BPOs in Japan, every leading BPO in India, along with many different BPOs across APAC.
the new cloud choices follow on from Avaya’s acquisition this 12 months of Spoken Communications, a number one innovator in CCaaS solutions for business valued clientele. Spoken’s cloud-native, multitenant structure is seamlessly built-in with Avaya aura and Elite technologies, presenting a robust structure for Avaya’s omnichannel choices, similar to Oceana, and its Unified Communications-as-a-carrier options. With Spoken now part of the Avaya family, BPOs can entry voice capabilities on the cloud for his or her US valued clientele, proposing them with greater flexibility and scalability alternatives.
“Our relationship with the BPO community is one which is terribly beneficial to Avaya, and we are proud to had been lengthy-standing companions with so many organizations within the APAC place the core of our BPO ecosystem. helping this location is a large driver of our investment, product building and go-to-market method for the BPO sector. these days, we are doubling down on our dedication to this community, and proposing a roadmap for our customers’ transformation journeys.”Jim Chirico, President and Chief govt Officer, Avaya
“We see Avaya as a depended on accomplice, one that we desire alongside us as we circulate ahead on our transformation adventure. Avaya shares our vision for leveraging rising know-how trends like precise-time speech analytics and robotic system automation to seriously change the client experience, and enrich productiveness, accompanied with cloud transition.”Sandip Sen, international CEO, AEGIS BPO.
“we are actively investing in rising applied sciences that may also be leveraged to migrate services beyond voice, and permit our BPO customers to raise efficiency, force automation and provide superior flexibility in deployment. we're giving our BPO clients the liberty to choose the capabilities they wish to region on the cloud, whereas minimizing business disruption and enabling them to center of attention on creating company value.”Laurent Philonenko, SVP and GM, options and applied sciences, Avaya
About AvayaAvaya (avaya.com) is a global leader in digital communications utility, capabilities and devices for groups of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the pliability of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless conversation experiences for our clients, and their consumers. Our expert planning, help and administration capabilities teams aid optimize solutions, for totally authentic and efficient deployments. Avaya Holdings Corp. is traded on the NYSE below the ticker AVYA.
Cautionary observe related to ahead-searching StatementsThis document consists of certain “forward-looking statements.” All statements aside from statements of old truth are “forward-looking” statements for functions of the U.S. federal and state securities laws. These statements may well be identified by the use of ahead searching terminology such as "count on," "trust," "proceed," "could," "estimate," "expect," "intend," "may additionally," "could," “our imaginative and prescient,” "plan," "advantage," "preliminary," "predict," "may still," "will," or “would” or the poor thereof or different adaptations thereof or comparable terminology and consist of, but are not constrained to, anticipated cash savings and statements about boom, trade checklist and greater operational metrics. The business has primarily based these ahead-searching statements on its latest expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are cost-efficient, such forward-searching statements are most effective predictions and contain normal and unknown risks and uncertainties, a lot of that are beyond its handle. The factors are discussed within the company’s Registration statement on form 10 filed with the Securities and change fee, can cause its genuine effects, efficiency or achievements to vary materially from any future effects, efficiency or achievements expressed or implied with the aid of these forward-looking statements. For an extra listing and description of such risks and uncertainties, please seek advice from the company’s filings with the SEC that can be found at sec.gov. The business cautions you that the list of important elements included within the company’s SEC filings might also no longer include the entire cloth elements that are vital to you. furthermore, in gentle of these dangers and uncertainties, the concerns noted in the ahead-searching statements contained in this report may additionally no longer really ensue. The company undertakes no responsibility to publicly update or revise any forward-searching commentary on account of new information, future routine or in any other case, except as otherwise required by way of law.
All trademarks identified by way of ®, TM, or SM are registered marks, logos, and repair marks, respectively of Avaya Inc. All other logos are the property of their respective house owners.
Avaya has delivered Avaya mobile experience, a carrier aimed toward helping contact centres speed up their digital transformation and cut back toll-free provider costs. The cloud product identifies when an incoming call originates from a cell gadget, transports contextual counsel on the caller to the contact centre, and enables selected calls to be deflected to the mobile net for a cellular utility-enriching digital client carrier adventure.
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(Reuters) - Telecommunications gadget and utility supplier Avaya Holdings Corp is because a leveraged buyout present from a private equity company that values it at more than $5 billion, including debt, individuals customary with the count number spoke of on Sunday.
The signal at Avaya Inc. offices and lab in Westminster, Colorado is seen January 23, 2007. Avaya Inc., an online telephone equipment organization, on Tuesday posted a quarterly income that was forward of analyst estimates while its earnings missed expectations. REUTERS/Rick Wilking (united states)
The acquisition present comes 15 months after Avaya emerged from bankruptcy protection, the legacy of a previous leveraged buyout, its $eight.three billion sale to inner most fairness corporations TPG Capital and Silver Lake in 2007.
Avaya’s board of administrators is evaluating a suggestion from a personal equity firm that values it at more than $20 per share, the sources stated. Avaya shares ended trading on Friday at $13.21, giving it a market capitalization of $1.5 billion. The enterprise also had $three.2 billion in debt as of the end of December.
The id of the deepest equity firm making the present could not instantly be learned. Avaya has attracted acquisition activity from private fairness firms over the final few months, and there is no certainty the latest offer will outcomes in a deal, the sources observed.
The sources requested now not to be identified because the be counted is confidential. Avaya did not instantly reply to a request for remark.
based mostly in Santa Clara, California, Avaya is one of the world’s biggest providers of telephony techniques. It became spun off from Lucent applied sciences Inc in 2000, which was once a part of AT&T Inc.
Avaya, which competes with Microsoft Corp and Cisco methods Inc, has been making an attempt to boost its company of proposing communications utility to organizations, as its hardware company grew to be more commoditized and dated. It has additionally been in search of to increase its offerings of cloud-based mostly communications options.
application and services accounted for eighty three p.c of Avaya’s profits of $738 million within the three months to the end of December. That turned into down from $752 million within the 12 months-ago length. The company blamed forex exchange prices and the U.S. federal govt partial shutdown for the weaker revenue.
operating profits become $50 million, up from $38 million a yr ago.
Avaya’s contact middle enterprise, which powers the consumer care and revenue operations of one of the most world’s largest groups, has also attracted acquisition interest in the past from deepest equity organisations, together with Clayton Dubilier & Rice LLC, Hellman & Friedman LLC and Permira Advisers LLP. Hellman & Friedman and Permira own Genesys Telecommunications Laboratories Inc, a U.S. company of name core software.
Reporting by means of Liana B. Baker in new york; enhancing with the aid of Leslie Adler
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ORLANDO, FL--(Marketwired - Mar 17, 2015) - ENTERPRISE CONNECT CONFERENCE
Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact center cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer Engagement OnAvaya™ Powered by Google Cloud Platform includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to simply provision a Chrome device and a headset for rapid and cost-efficient contact center implementation.
Avaya plans to make the solution available in Spring 2015 in the U.S. to certified Avaya and Google business partners and Google for Work partners authorized by Avaya.
"Avaya is bringing its customer engagement technology leadership to midmarket companies with an easy-to-use subscription service," said Joe Manuele, senior vice president and general manager, global cloud services, Avaya. "Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to work from anywhere."
WATCH: Joe Manuele talks about the many business benefits, including simplicity, security and scalability, of Customer Engagement OnAvaya Powered by Google Cloud Platform.
According to Frost and Sullivan, the cloud contact center market is growing at almost twice the rate of premises-based contact center systems (11.6-percent versus 6.1-percent).1 With more IT departments looking for deployment choice and simplicity, and more companies taking advantage of the flexibility of remote and home-based agents, Customer Engagement OnAvaya Powered by Google Cloud Platform can help organizations realize the vision of anytime, anywhere customer service.
Customer Engagement OnAvaya Powered by Google Cloud Platform extends value to those seeking hosted models and the simple set-up of new agents and supervisors in any location. The service easily scales up to manage peak or seasonal demands. In addition, it supports business continuity and remote agent strategies. Customer service representatives will be able to access the Customer Engagement OnAvaya agent and supervisor desktops with a Google Chrome device and communicate through a WebRTC-enabled interface and headset. The cloud service solution eliminates the need to maintain premises-based contact center infrastructure or to download thick clients on individual agent endpoints, which can provide significant management efficiencies and a highly cost-effective means for fast access to a full suite of technologies needed for real-time responsiveness to customers.
Avaya provides a full suite of OnAvaya team and customer engagement technologies for simplified integration into partner cloud delivery models. OnAvaya technology provides flexible, cost-effective communications to connect employees, provide better service to customers, increase productivity, and grow your business.
READ: Craig Lynar, director of segment marketing for Avaya, provides detail on Customer Engage OnAvaya Powered by Google Cloud Platform
One of the first partners to pilot and offer Customer Engagement OnAvaya Powered by Google Cloud Platform is Lakewood, OH.-based, Onix Networking -- an award-winning Premier Google for Work Technology partner.
"We continue to see our customers transitioning to cloud-based offerings to speed the implementation of business-critical customer engagement services," said Tony Bianco, president of Onix's Cloud Computing division. "This offer from Avaya, working with Google, eliminates installation complexity and provides us with access to the industry's leading contact center software as a cloud service. We anticipate that customers in a variety of industries will be very excited about this product offering."
Vegas.com, an online travel agency, provides its office-based and remote call center agents with Customer Engagement OnAvaya Powered by Google Cloud Platform to offer customers full-scale Vegas vacation packages, including air, hotel, shows, outings and tours.
"Vegas.com has always pushed the envelope and been an early adopter of cutting edge technology," said Dustin Robertson, chief marketing officer, Vegas.com. "We are constantly shape-shifting so we can provide the best customer experience. Customer Engagement OnAvaya Powered by Google Cloud Platform enables us to continue to deliver premium service and support from anywhere at any time."
About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
1 Frost & Sullivan Report: Cloud Contact Center Market Trends: Movement from Best-of-Breed to Suites
Avaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact Express is a turnkey solution with all the hardware, software and support services needed for cost-effective, proactive customer experience operations.
Easy to set-up and maintain, Outbound Contact Express builds on Avaya's proven, outbound customer experience management capabilities in a pre-integrated, all-in-one solution for the mid-size contact center with 25-250 agents and up to 500 trunks. Compared to alternative, multi-vendor solutions, Outbound Contact Express reduces the time to service from a baseline of 30 days to one or two.
Avaya Outbound Contact Express uses industry leading call detection and advanced, patented predictive and preview dialing algorithms for more effective use of agent time and a lower cost per call to reach customers. In addition, a single contact for all maintenance and support needs significantly reduces the costs and complexity associated with day to day operations and maintenance of traditional, multi-vendor solutions.
Outbound Contact Express includes:-- Administrative web client for defining campaigns -- Full featured, market leading dialer with exceptional call detection accuracy -- Agent scripting to ensure consistent, successful customer interactions -- Reporting and call recording to ensure quality and compliance -- Avaya Speech Analytics to drive insight and improvement to agent performance and operations. -- 24x7 support and Expert (TM) systems monitoring -- Software upgrade protection as well as optional parts support
Avaya Outbound Contact Express leverages key, patented elements of Avaya's portfolio of Outbound Contact Center solutions to provide comprehensive features and capabilities packaged to fit the specific needs and requirements of mid-size contact centers. Avaya's Outbound and Proactive Experience Management solutions provide businesses with a complete, multichannel, agent and agent-less solution to support their outbound marketing, sales, service, and collections needs. Applications like Avaya Proactive Contact and Avaya Proactive Outreach Manager simplify execution of large scale outbound campaigns while ensuring businesses meet even the most strict regulatory compliance requirements.
Avaya Outbound Contact Express will be globally available this summer.
Quotes: "Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations." --Mark de la Vega, Vice President and General Manager, Contact Center, Avaya
"The typical contact center operation is largely focused on being available through a variety of means when the customer is ready to initiate contact. But, there is tremendous value to adopting a proactive contact strategy that can alert customers and others when there is information they need to know. Single vendor, turnkey technology solutions make adopting a proactive strategy much more feasible, and can remove many of the hesitations that may prevent organizations from going down this path." --Ken Landoline, Principal Analyst, Current Analysis
"We see a significant opportunity for a comprehensive turnkey proactive contact solution for the mid-size contact center. This is a largely underserved market due to the complexity and cost of traditional, multi-vendor solutions. We believe AdvanTel customers will be as excited about Avaya Outbound Contact Express as we are."
--Dan Ferguson, President and CEO, AdvanTel
Additional Resources Avaya Contact Center Solutions
Tags: Avaya, Avaya Aura, customer experience management, contact center, proactive customer service, outbound customer contact, workforce optimization, analytics,
About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.Avaya Media Contact: Deborah Kline P: 908-953-6179 email@example.com
SOURCE: Avaya Inc.mailto:firstname.lastname@example.org
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EAGAN, Minn., Dec. 6, 2011 /PRNewswire/ -- NACR, a leading solutions integration expert, today announced that its CallNACK application is compliant with key collaboration solutions from Avaya, a global provider of enterprise communications systems, software and services.
CallNACK is designed to help businesses fine-tune their contact center operations, improve call handling, and enhance customer service. The application is now compliance-tested by Avaya for compatibility with: Avaya ACE™, Avaya Aura® Communication Manager, and Avaya Aura® Session Manager.
"Everyone at NACR is extremely excited about our expansion into the world of applications development," according to Gina Odean, National Convergence Director for NACR. "What started as an idea to help one customer improve their contact center has grown into an opportunity to help many customers better integrate their communications with their business processes — enabling them to get more value from their technologies as well as their business intelligence."
NACR is one of the largest Avaya channel partners worldwide and a leading independent integrator of best-in-class communications, collaboration, and customer interaction solutions — delivering comprehensive sales, consultative, training, and technical support, as well as managed services, maintenance, and repairs. NACR works closely with Avaya to integrate the latest hardware, software, and applications into end-to-end multivendor solutions.
NACR's versatile CallNACK application provides a managed approach to call handling, with multiple uses and options, including:
As a sequenced application that is standards-based and can be provisioned to users distributed across a network of multivendor IP telephony systems, NACR CallNACK can be deployed over multiple sites and adapted for managing company-wide calling. The application can also be customized to meet a company's specific business or contact center need.
NACR developed CallNACK, utilizing its own state-of-the-art laboratory facilities and the Avaya Agile Communication Environment (ACE) Foundation Toolkit, which provides interfaces for developing customized and prepackaged applications for integration with common business platforms, such as IBM and Microsoft.
As a Technology Partner in the Avaya DevConnect Program, NACR is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab, where a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"Technology partners like NACR are demonstrating the value of ACE by communication-enabling a range of business applications," said Eric Rossman, vice president, developer relations, Avaya. "Helping our joint customers enhance their customer service and improve the efficiency of their operations illustrates the benefits of using ACE for application development."
For more information about NACR integrated solutions, applications, and services, customers can call their NACR representative or contact the company at 1-888-321-6227.
With offices nationwide, industry award-winning NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, eight-time Avaya BusinessPartner of the Year, and the leading independent integrator of best-in-class communications, collaboration, and customer interaction solutions for businesses. Its highly trained and experienced team, with more than 600 industry-recognized certifications, delivers proven, scalable, cost-effective solutions tailored to a customer's end-to-end needs, from sales through ongoing support. Using sophisticated processes, advanced tools, and two high-tech Network Operations Centers (NOCs), NACR provides comprehensive monitoring and managed services for multivendor infrastructures. And to help customers keep pace with changing technology and business needs, the NACR Center of Excellence for Learning and Development provides training and educational opportunities. For more information, visit www.nacr.com.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
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