|Exam Name||:||Avaya Contact Center Control Manager Implementation and Maintenance|
|Questions and Answers||:||70 Q & A|
|Updated On||:||February 21, 2019|
|PDF Download Mirror||:||Pass4sure 3302 Dump|
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3302 exam Dumps Source : Avaya Contact Center Control Manager Implementation and Maintenance
Test Code : 3302
Test Name : Avaya Contact Center Control Manager Implementation and Maintenance
Vendor Name : Avaya
Q&A : 70 Real Questions
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These awards respect corporations that have applied Avaya customer and staff engagement options to significantly seriously change their enterprise operations and increase consumer service, employee productiveness, organizational efficiency and their base line. This year’s recipients are:
“buyers are expecting to engage anywhere, on every occasion, and besides the fact that children they decide on,” spoke of Michael Dean, CTO, C3i options. “We partnered with Avaya for the journey and flexibility to power innovation and bring personalized contact core options to our customers and their purchasers.”
“With the Avaya IX Digital Contact center platform coupled with Avaya IX Mobility, ACS applied sciences is capable of offer a more robust stage of consumer carrier,” mentioned Lisa Newell, support systems Integration Analyst, ACS applied sciences. “Matching valued clientele with the most qualified agent to resolve their difficulty the first time permits them to interact on the channel they choose and provides a stronger adventure for the customer.”
“patient event is proper of mind at Scripps fitness,” stated Christian Aboujaoude, MBA. CBCP. Senior Director commercial enterprise structure, Scripps fitness. “Avaya’s healthcare options permit us to streamline communications, both between contributors of our care team and between the care group and the affected person allowing us to increase our business operations whereas enhancing our affected person event.”
“each year, it’s pleasing to be part of this amazing chance to be a part of Avaya in recognizing their purchasers for the exciting work they are doing,” spoke of Marilyn Shuck, President, IAUG. “It’s inspiring to see how others leverage Avaya options to circulate their companies ahead and produce innovation into their work. opportunities to show off these successes and share experiences that may influence participants globally is one a part of what makes our entire community so enjoyable.”
“it's an honor to show off the innovations that these groups are riding ahead to raise the consumer and personnel adventure inside their agencies,” mentioned Dino Di Palma, President, Americas income & world bills, Avaya. “As a frontrunner in digital communications, Avaya strives to give solutions enabling our customers to make every event as seamless and linked as possible, so employee collaboration is less demanding and extra efficient, and client pride is larger. We celebrate the tremendous accomplishments of those essential Avaya customers.”
groups are developed on the experiences they deliver, and every day hundreds of thousands of these experiences are constructed with the aid of Avaya (NYSE:AVYA). For over 100 years, we’ve enabled corporations around the globe to win – by way of creating intelligent communications experiences for consumers and employees. Avaya builds open, converged and innovative options to increase and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To develop your enterprise, we’re dedicated to innovation, partnership, and a relentless focal point on what’s subsequent. We’re the expertise company you believe to help you bring Experiences that matter. seek advice from us at www.avaya.com.
At 5,200 individuals amazing, IAUG is among the world’s largest foreign groups for communications technology specialists. it's the primary discussion board for the global Avaya client neighborhood, offering a voice and resources for Avaya consumers all over.
Cautionary notice involving forward-searching Statements
This document carries certain “forward-looking statements.” All statements aside from statements of ancient fact are “ahead-searching” statements for purposes of the U.S. federal and state securities legal guidelines. These statements may be recognized by way of ahead searching terminology such as "assume," "accept as true with," "proceed," "could," "estimate," "expect," "intend," "may additionally," "might," “our vision,” "plan," "knowledge," "preliminary," "predict," "should still," "will," or “would” or the poor thereof or other adaptations thereof or comparable terminology and encompass, however don't seem to be confined to, anticipated cash discount rates and statements about increase, change list and better operational metrics. The company has based mostly these forward-looking statements on its existing expectations, assumptions, estimates and projections. whereas the company believes these expectations, assumptions, estimates and projections are inexpensive, such forward-searching statements are only predictions and involve time-honored and unknown dangers and uncertainties, lots of which can be beyond its handle. The elements are mentioned within the business’s Registration remark on form 10 filed with the Securities and exchange commission, could cause its specific effects, efficiency or achievements to vary materially from any future effects, efficiency or achievements expressed or implied via these ahead-looking statements. For a further listing and outline of such risks and uncertainties, please seek advice from the business’s filings with the SEC that are available at www.sec.gov. The business cautions you that the list of important elements protected within the enterprise’s SEC filings may not contain all the material factors that are vital to you. moreover, given that these dangers and uncertainties, the matters talked about in the forward-searching statements contained in this document might also now not actually turn up. The business undertakes no responsibility to publicly update or revise any ahead-looking observation because of new assistance, future movements or otherwise, apart from as in any other case required via legislation.
supply: Avaya Newsroom
All logos recognized with the aid of ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All different trademarks are the property of their respective house owners.
For media inquires:Alex Alias, Avayaalalias@avaya.com
Colleen Jamieson, IAUGcjamieson@iaug.org
Avaya Holdings Corp., a world leader in options to increase and simplify communications and collaboration, will be demonstrating its comprehensive portfolio of options for the healthcare business at the upcoming HIMSS international conference & Exhibition held on the Orange County conference and Exhibition center in Orlando, FL from February 11-15. Avaya may be a Diamond exhibitor at booth #6541 together with ConvergeOne. The HIMSS 2019 adventure (himssconference.org) brings together over 45,000 health suggestions and expertise gurus, clinicians, executives and market suppliers from all over.
Avaya options for Connecting Healthcare encompass:
Care group Collaboration• improve care coordination with multimedia mobile solutions;• improve care group time with sufferers;• cut back preventable damage through workflows and collaboration.
affected person entry & services• improve affected person entry to care with a rich omnichannel answer;• in the reduction of wait instances, no suggests and in-network referrals leveraging automation and EHR integration along with your access center;• Proactively have interaction patient on their media of option;• raise patient referrals;• improve affected person entry to treatment regiments and care plans.
digital Care• reduce avoidable emergent and urgent care via telehealth triage;• connect care team and peer coaches with sufferers in time of want;• improve and scale homecare with clinical contact facilities.
“Avaya healthcare options provide the reliability, safety, flexibility and scale we require to greater meet the needs of our valued clientele through imaginitive communications tools, and Avaya is now working with us to transition to the cloud,” stated Bob Doran, vice president of Telecommunications, automated health systems. “We presently span fifteen states across the U.S. and turning out to be, and we now have relied on Avaya’s 99.999% uptime reliability considering the fact that 1994. they are a depended on accomplice that provides the optimum ranges of help and repair, mixed with communications and collaboration solutions we are able to rely on, and that our valued clientele count on, each and every and every day.”
For healthcare providers, the care crew’s capability to speak with patients along their health event is essential to the mission of supporting their care plan and decreasing readmissions. with the aid of connecting individuals, resources, statistics, and options, suppliers can optimize operations and reduce chance, whereas expanding operational effectivity and profitability. a versatile communications answer is critically essential to the successful digital transformation of fitness care systems. The appropriate 10 healthcare services organizations on earth, and the precise 10 U.S. hospitals all depend upon Avaya communications options to boost affected person experience, enrich care team effectiveness and collaboration, and drive elevated effectivity.
Avaya and its ecosystem of partners have deep skills and teams concentrated peculiarly on addressing the unique necessities of supplying conversation solutions to the healthcare trade. Avaya works with these partners to mix technical, customer engagement and capabilities substances to provide a comprehensive portfolio of options for healthcare suppliers addressing patient access and functions, digital care, telemedicine and care crew collaboration to enrich productivity, streamline workflow, improve the best of care and raise ROI.
“we have fifty five far flung places, three distinctive hospitals, and 450 different healthcare providers as part of our community, and our Avaya conversation options enable us to give an top of the line mixture of human touch supported with the aid of sensible automation for more advantageous patient adventure,” talked about Tim Rosner, Chief expertise Officer, Southcoast health. “We’re imposing new applied sciences in healthcare and region a lot of value in our long-time period partnership with Avaya that enables us to stream forward efficaciously in this effort.”
in accordance with analysis enterprise IDC, these days there are extra opportunities and challenges than ever to easily communicate with patients, beginning with the number of channel selections mobilephone, internet, text, or chat used to connect with them. A one-dimension-matches-all method will not work. commercial enterprise patient access and functions and digital care coordination options have to be bendy in accordance with sufferers’ verbal exchange wants and the place they're in their patient event. These solutions should also address evolving technology, company, and regulatory necessities dealing with healthcare organizations.1
“Our center of attention is absolutely, 100% on our sufferers, including our whole workflow, techniques and communications platform,” observed Jim Hennigan, IT supervisor, Innova health programs. “we're new and resourceful how to enhance the patient adventure and to make healthcare extra attainable to distinctive corporations like millennials. Avaya omnichannel solutions enable us to make use of all channels of communication, from internet chat, video, voice, and telemedicine to deliver greater useful care in a proactive, efficient method.”
1 “riding Operational Efficiencies through enhanced affected person entry and functions” IDC, June 2018
About AvayaBusinesses are built on the experiences they give, and each day hundreds of thousands of these experiences are constructed by using Avaya (avaya.com). For over a hundred years, we’ve enabled corporations all over to win by way of growing clever communications experiences for clients and personnel. Avaya builds open, converged and ingenious solutions to raise and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you have confidence to support you carry Experiences that count.
Cautionary note involving ahead-looking StatementsThis doc consists of certain “ahead-searching statements.” All statements apart from statements of historic truth are “ahead-looking” statements for applications of the U.S. federal and state securities laws. These statements may well be recognized via ahead looking terminology comparable to "anticipate," "believe," "proceed," "may," "estimate," "predict," "intend," "may additionally," "might," “our imaginative and prescient,” "plan," "capabilities," "preliminary," "predict," "should still," "will," or “would” or the poor thereof or different diversifications thereof or similar terminology and include, however are not constrained to, expected money mark downs and statements about growth, alternate list and superior operational metrics. The business has based these ahead-searching statements on its latest expectations, assumptions, estimates and projections. whereas the enterprise believes these expectations, assumptions, estimates and projections are good value, such forward-looking statements are only predictions and involve well-known and unknown dangers and uncertainties, a lot of which can be past its control. The components are discussed in the enterprise’s Registration observation on kind 10 filed with the Securities and exchange fee, can cause its precise effects, efficiency or achievements to differ materially from any future results, efficiency or achievements expressed or implied by means of these ahead-searching statements. For a further checklist and outline of such dangers and uncertainties, please seek advice from the company’s filings with the SEC that can be found at sec.gov. The company cautions you that the record of critical factors blanketed within the enterprise’s SEC filings may additionally not comprise all of the material elements that are vital to you. moreover, when you consider that these hazards and uncertainties, the matters stated in the ahead-searching statements contained during this record may also not really ensue. The enterprise undertakes no obligation to publicly replace or revise any forward-looking commentary on account of new guidance, future hobbies or in any other case, except as in any other case required by means of legislation.
All emblems recognized by using ®, TM, or SM are registered marks, trademarks, and repair marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
Riyadh: Avaya Holdings Corp. (NYSE: AVYA) is celebrating the launch of its new office space on the tips expertise and Communications complicated (ITCC), a industrial and housing development that serves because the epicenter of the Riyadh know-how neighborhood. In what comes as a big investment in the regional know-how ecosystem, the workplace at ITCC features the primary Avaya client experience middle to be opened in Saudi Arabia.
The center will function a design and verify mattress for world-type options to native business challenges. Open to Avaya shoppers, channel companions, lecturers and others, the house facets cutting-side amenities in which native innovators can work to create technological answers to one of the country’s most urgent challenges. it will permit Avaya’s companions and shoppers to design options embedding superior technologies similar to AI and blockchain into their contact middle and unified communications systems. according to the Saudi imaginative and prescient 2030, Avaya expects this center to contribute tremendously to the nation’s digital transformation force.
the new facility also represents Avaya’s widening dedication to the middle East in conventional and Saudi Arabia in particular. The enterprise hires clean graduates from Saudi universities, and invests heavily into its local channel associate ecosystem, which serves a contact middle trade accountable for the creation of tens of hundreds of jobs.
About Avaya groups are constructed on the experiences they deliver, and every day hundreds of thousands of those experiences are constructed through Avaya. For over one hundred years, we’ve enabled organizations worldwide to win – through developing clever communications experiences for consumers and personnel. Avaya builds open, converged and resourceful options to enhance and simplify communications and collaboration – within the cloud, on-premise or a hybrid of each. To develop your business, we’re dedicated to innovation, partnership, and a relentless center of attention on what’s subsequent. We’re the expertise company you have confidence to help you bring Experiences that depend. seek advice from us at www.avaya.com.
Cautionary be aware regarding ahead-looking Statements
This document consists of definite “forward-looking statements.” All statements other than statements of old fact are “ahead-searching” statements for applications of the U.S. federal and state securities laws. These statements may well be identified by the use of ahead looking terminology reminiscent of "anticipate," "trust," "continue," "could," "estimate," "predict," "intend," "can also," "might," “our imaginative and prescient,” "plan," "abilities," "preliminary," "predict," "should," "will," or “would” or the terrible thereof or other adaptations thereof or comparable terminology and consist of, however are not restrained to, anticipated money rate reductions and statements about increase, change list and more desirable operational metrics. The business has based these ahead-looking statements on its present expectations, assumptions, estimates and projections. while the company believes these expectations, assumptions, estimates and projections are low-budget, such ahead-searching statements are simplest predictions and contain popular and unknown hazards and uncertainties, lots of which can be beyond its manage. The components are mentioned in the company’s Registration statement on form 10 filed with the Securities and alternate fee, could cause its genuine results, performance or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied by means of these ahead-looking statements. For a further list and description of such dangers and uncertainties, please refer to the business’s filings with the SEC that can be found at www.sec.gov. The company cautions you that the record of essential components protected within the business’s SEC filings may now not comprise all the cloth components which are important to you. moreover, since these hazards and uncertainties, the matters observed in the ahead-looking statements contained during this report may additionally now not definitely turn up. The company undertakes no responsibility to publicly update or revise any ahead-searching commentary as a result of new assistance, future hobbies or otherwise, apart from as in any other case required by using legislation.
Media Contact:Vernon SaldanhaProcre8 (for Avaya)+971 52 288 firstname.lastname@example.org© Press unencumber 2019
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ORLANDO, FL--(Marketwired - Mar 17, 2015) - ENTERPRISE CONNECT CONFERENCE
Contact center operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact center cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Customer Engagement OnAvaya™ Powered by Google Cloud Platform includes a subscription-based license and the Customer Engagement OnAvaya software. Users have the option to simply provision a Chrome device and a headset for rapid and cost-efficient contact center implementation.
Avaya plans to make the solution available in Spring 2015 in the U.S. to certified Avaya and Google business partners and Google for Work partners authorized by Avaya.
"Avaya is bringing its customer engagement technology leadership to midmarket companies with an easy-to-use subscription service," said Joe Manuele, senior vice president and general manager, global cloud services, Avaya. "Through the power of Google Cloud Platform, Avaya is providing a simple and scalable foundation that allows customers and partners to deploy contact centers faster, and agents to work from anywhere."
WATCH: Joe Manuele talks about the many business benefits, including simplicity, security and scalability, of Customer Engagement OnAvaya Powered by Google Cloud Platform.
According to Frost and Sullivan, the cloud contact center market is growing at almost twice the rate of premises-based contact center systems (11.6-percent versus 6.1-percent).1 With more IT departments looking for deployment choice and simplicity, and more companies taking advantage of the flexibility of remote and home-based agents, Customer Engagement OnAvaya Powered by Google Cloud Platform can help organizations realize the vision of anytime, anywhere customer service.
Customer Engagement OnAvaya Powered by Google Cloud Platform extends value to those seeking hosted models and the simple set-up of new agents and supervisors in any location. The service easily scales up to manage peak or seasonal demands. In addition, it supports business continuity and remote agent strategies. Customer service representatives will be able to access the Customer Engagement OnAvaya agent and supervisor desktops with a Google Chrome device and communicate through a WebRTC-enabled interface and headset. The cloud service solution eliminates the need to maintain premises-based contact center infrastructure or to download thick clients on individual agent endpoints, which can provide significant management efficiencies and a highly cost-effective means for fast access to a full suite of technologies needed for real-time responsiveness to customers.
Avaya provides a full suite of OnAvaya team and customer engagement technologies for simplified integration into partner cloud delivery models. OnAvaya technology provides flexible, cost-effective communications to connect employees, provide better service to customers, increase productivity, and grow your business.
READ: Craig Lynar, director of segment marketing for Avaya, provides detail on Customer Engage OnAvaya Powered by Google Cloud Platform
One of the first partners to pilot and offer Customer Engagement OnAvaya Powered by Google Cloud Platform is Lakewood, OH.-based, Onix Networking -- an award-winning Premier Google for Work Technology partner.
"We continue to see our customers transitioning to cloud-based offerings to speed the implementation of business-critical customer engagement services," said Tony Bianco, president of Onix's Cloud Computing division. "This offer from Avaya, working with Google, eliminates installation complexity and provides us with access to the industry's leading contact center software as a cloud service. We anticipate that customers in a variety of industries will be very excited about this product offering."
Vegas.com, an online travel agency, provides its office-based and remote call center agents with Customer Engagement OnAvaya Powered by Google Cloud Platform to offer customers full-scale Vegas vacation packages, including air, hotel, shows, outings and tours.
"Vegas.com has always pushed the envelope and been an early adopter of cutting edge technology," said Dustin Robertson, chief marketing officer, Vegas.com. "We are constantly shape-shifting so we can provide the best customer experience. Customer Engagement OnAvaya Powered by Google Cloud Platform enables us to continue to deliver premium service and support from anywhere at any time."
About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
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1 Frost & Sullivan Report: Cloud Contact Center Market Trends: Movement from Best-of-Breed to Suites
Southwest Airlines Co.has announced several Leadership changes at multiple levels of the company.
vice president Customer Support & Services Chris Wahlenmaier has announced his plans to retire. Wahlenmaier joined Southwest in 1989 and has served in a number of capacities and departments, including in his current role since 2014. Chris served as vice president-Station Operations and vice president Ground Operations, prior to becoming vice president Customer Support and Services.
With Wahlenmaier's departure, James Ashworth has been promoted to vice president Customer Support & Services. Ashworth joined Southwest from AirTran in 2012, where he served as the General Manager of the Atlanta Call Center prior to joining Southwest as Senior Manager Center Operations in 2012. He most recently served Southwest as Managing Director Customer Support & Services.
Southwest has promoted Landon Nitschke to Senior vice president Technical Operations. Nitschke oversees the Maintenance Operations and Engineering Departments which plan and care for the airline's fleet of more than 750 aircraft, along with a new department within the Tech Ops organization—Tech Ops Planning &Performance. In his six years at Southwest, Nitschke has led the Tech Ops Department through a number of major initiatives, including the integration of the AirTran fleet into Southwest's and launching the Boeing 737-800 and 737 MAX 8, as well as ongoing efforts such as planning and equipping the airline for Extended Operations, or ETOPS, and implementing a new technology platform and suite of tools for its maintenance manuals and procedures.
Justin Jones has assumed the role of vice president Tech Ops Planning & Performance. In this role, Jones is responsible for Field Services, Maintenance and Fleet Planning, Maintenance Reliability, Business Intelligence, and Strategic Planning for Technical Operations at Southwest Airlines. Jones most recently served as vice president of Operational Strategy & Performance. He began his Southwest career 17 years ago and has held Leadership positions in Revenue Management and Pricing, and he also has experience in Interactive Marketing and Aircraft Operations.
Southwest is also promoting Mark Wibben to vice president Engineering and Programs. Wibben will lead the Engineering, Fleet Management, and Maintenance Programs Teams. In this role, Wibben is responsible for the configuration and maintenance program of Southwest's fleet, with the objective of delivering Safe, reliable, and ontime aircraft for the airline's operation. In his seven years at Southwest, Wibben has directed the Engineering and Powerplant program Teams through a multitude of major initiatives including retirement of the 737-300 (Classics), introduction of the LEAP1B engine on the 737 MAX, and building out the Service Engineering organization to better support Aircraft Heavy Maintenance.
Southwest is also pleased to welcome Kurt Kinder onboard as the airline's vice president Maintenance Operations. As vice president Maintenance Operations, Kinder will be focused on the daily operation and Frontline Teams, including Aircraft Maintenance, Aircraft Appearance, Material Stores, and Maintenance Operations Control. Kinder joins Southwest from Alaska Airlines, where he most recently served as vice president of Maintenance and Engineering. In his role at Alaska, Kinder led approximately 1,000 Employees and oversaw the Safety, compliance, and operational performance of Alaska's fleet of Boeing 737s.
Erika Linford has announced her decision to leave Southwest, where she serves as vice president Technology—Commercial Portfolio, as her family is relocating to the California Bay Area. Linford joined Southwest in 2011 as a Director in Technology, supporting Network Planning & Revenue Management. She was then promoted to Sr. Director, Technology where she led the Office of the CIO (OCIO). In May 2016, Linford transitioned to Sr. Director, BTS - Customer within Corporate Delivery supporting Call Center Teams, including Customer Support & Services and Customer Relations, as well as our Customer-facing Teams in Ground Operations.
Lauren Woods has been promoted to Managing Director Technology—Enterprise Data & Platforms. In her new role, Woods will help support our Multi-Year Plan initiative with a focus on building out the transformative enterprise data and platforms component, as well as supporting the rollout of the Company's IT operating model. Woods joined Southwest in 2010 and has served in progressive Leadership capacities across different Teams within Southwest's Technology Department. Woods most recently served as Senior Director of Aircraft Operations within Southwest Airlines' Technology Department. In this role, Lauren served as the key program and delivery lead for the Company's Aircraft Operations applications.
Michael Simmons has been promoted to Managing Director Technology—Chief Information Security Officer. Simmons will continue to be responsible for all aspects of cybersecurity across Southwest's facilities, airports, and aircraft, comprising of security engineering, security operations, incident response, threat intelligence, risk and compliance, and security software development. Simmons joined Southwest in 2016, and he previously had leadership accountability for cybersecurity, IT strategy and enterprise architecture, IT maintenance and support, and IT service management where he helped lead a multi-year department-wide transformation initiative to better align information technology with the business to deliver strategic initiatives.
Jim Dayton has been promoted to vice president Technology—Air & Technical Operations. Dayton has been leading our Air Operations Technology Teams since 2017, and recently expanded his scope by assuming leadership over our Technical Operations Technologies Teams. Dayton joined Southwest in 2012 as a Senior Manager and Program Lead for Operations Recovery, where he led the delivery of several projects to improve operational reliability and communications to Customers during irregular operations. Also during his time at Southwest, he supported Revenue Management and Network Planning. Most recently, he served as Technology Delivery Lead for Southwest's successful launch of the new reservations system implementation.
Katherine Findlay has announced her retirement after 25 years of service, currently serving as vice president Internal Audit. Findlay began her career at Southwest in 1993 in the Internal Audit group before moving into the Finance organization as Director of Maintenance Finance & Budgets. Prior to returning to the Company's Internal Audit Department in 2010, she served as the Senior Director of Maintenance Services where she oversaw the Company's outsourced maintenance activity, Maintenance Training, and the Materials workgroup in Maintenance & Engineering.
With Findlay's departure, Southwest is promoting Colleen Russell to Managing Director Internal Audit. In her new role, Russell will be responsible for establishing and directing Internal Audit programs and procedures, providing strategic and tactical leadership of audit plan development, and monitoring of accounting, financial, operational, and IT controls. She most recently served as Senior Director Performance and Projects role in Ground Operations. She's also held Leadership positions in Finance and Internal Audit.
Angela Marano has been promoted to Managing Director Business Transformation. Marano is responsible for providing a variety of services to the organization that help identify and enable business transformation opportunities, including continuous improvement, automation, data science, and innovation. Marano has been with Southwest for more than 20 years and has held a variety of roles across both Technology and Corporate Strategy & Innovation Teams. She has led enterprise strategic initiatives across multiple aspects of the business including Customer Experience, recovery from irregular operations, low-cost leadership, and enterprise mobility.
Ryan Green has been promoted to Senior vice president and Chief Marketing Officer. Green oversees and provides direction on a wide variety of areas that are important elements of growing our brand and driving revenue, including the Company's brand health and advertising and media efforts, our loyalty program and ancillary revenue development, and the digital strategy for Southwest.com and our mobile channels. Green is promoted from vice president and Chief Marketing Officer, where he has expanded his scope of responsibility in driving our Customer Experience efforts across the Company over the last several years.
"I want to thank Katherine, Chris, and Erika for the many contributions to the cause that is Southwest Airlines," said Southwest Chairman and CEO Gary Kelly. "I also want to welcome Kurt into the Southwest Family—we are lucky to have him. We have the strongest Leadership bench we've ever had, and I'm thrilled to have so many capable Leaders to step into their new roles to continue to build and strengthen Southwest to ensure our continued success for decades to come."
(Source: Southwest news release. Image from file)FMI: www.southwest.com
Kronos Incorporated today announced financial results, company advancements, and customer successes for the first quarter of Fiscal 2019. Annual recurring revenue (ARR) bookings increased 24 percent with total revenue for the quarter approaching $350 million.
“Following the strong momentum of closing the best quarter in the best year in company history, we had an exciting start to Fiscal 2019,” said Aron Ain, Kronos chief executive officer. “We continue to heavily invest in our future – from aggressively growing our human capital management (HCM) presence and riding the wave of Workforce Dimensions adoption, to investing in the customer experience and further extending our deep focus on being a great place to work – Kronos is on track to continue growing our business in multiple dimensions. Following a strong close to the first quarter, we’re eyeing another record-breaking Fiscal 2019.”
ARR Bookings Increased 24 Percent as HCM and Workforce Management SaaS Deals SurgeARR bookings continued to grow across HCM and workforce management solutions, fueling a strong start to 2019.
Rapid Adoption of Kronos HCM Driven by Human Resources (HR) and Payroll EnhancementsDriven by market demand for an HCM provider with deep industry expertise and the ability to deliver HCM for the modern workforce – whether hourly or salaried, part-time, full-time, or contractor – Kronos HCM bookings rose 57 percent in the first quarter and 38 percent over the last 12 months.
Workforce Dimensions, AIMEE, and Innovations Built on Kronos D5 Reshape the Future of WorkAfter Workforce Dimensions out-performed the company’s most aggressive estimates in the first year of availability, Kronos added more than a quarter million additional hourly and salaried employee licenses in the first quarter of Fiscal 2019.
Global Organizations Benefit from Continued Enhancements to Kronos Workforce CentralDriven by its customer-first commitment, proven cloud approach, and continued product enhancements, Kronos continues to drive success with Workforce Central.
Verticalization Continues to be a Key Differentiator in the Kronos Customer ExperienceKronos vertical success is driven by deep industry knowledge and continued investments.
Kronos Proves Employee Engagement is Good for Business as “WorkInspired” Hits ShelvesKronos continues to prioritize employee engagement as a growth strategy for its 5,600+ Kronite employees worldwide:
First Quarter Customer Success Around the GlobeIn the first quarter of Fiscal 2019, Kronos signed agreements with organizations around the world, including: Bluetree Group, the fastest-growing print business in the U.K.; Burneys, artisan bread maker for Warburtons, the largest bakery brand in the U.K.; Carinity, a non-profit healthcare organization in Australia; City Beach, Australia’s biggest surf, skate, and fashion retailer; Elior Spain, one of the leading operators in catering, concession catering, and support services in Europe; El Paso County, one of the most populous counties in Texas with more than 800,000 residents; Fletcher Building, a New Zealand manufacturer and distributor of building materials and residential and commercial construction with 20,000 employees in 40 countries; General Atomics Aeronautical Systems, Inc., a provider of unmanned aerial vehicles and radar solutions for the U.S. military and commercial applications worldwide; The Hongkong and Shanghai Hotels, a hotel group in China with 10,000+ employees globally; Les Ambassadeurs Club, one of London’s most exclusive and distinguished gaming establishments; Oji Fibres Solutions, a leading producer of market pulp, paper, and fibre-based packaging in New Zealand; SummitCare, a residential aged care, dementia-specific residential care, and other aged care services provider in Australia; Sunac China, a top real estate company listed on the Hong Kong Stock Exchange; Villa Healthcare, a post-acute and long-term provider with 35 facilities in Illinois, Michigan, Minnesota, Ohio, and Wisconsin.Supporting Resources About Kronos Incorporated
Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government agencies of all sizes. Tens of thousands of organizations — including half of the Fortune 1000® — and more than 40 million people in over 100 countries use Kronos every day. Visit www.kronos.com. Kronos: Workforce Innovation That Works.
© 2019 Kronos Incorporated. All rights reserved. Kronos and the Kronos logo are registered trademarks and Workforce Innovation That Works is a registered trademark of Kronos Incorporated or a related company. See a complete list of Kronos trademarks. All other trademarks, if any, are property of their respective owners.
Footnote 1: All financial information within this press release is presented using non-GAAP financial measures. Kronos believes that non-GAAP measures of financial results provide useful information regarding certain financial and business trends relating to Kronos’ results of operations. Non-GAAP revenue consists of GAAP revenue excluding the effect of the write-down of deferred revenue associated with purchase accounting for certain acquisitions and includes timing adjustments related to international product deliveries which management includes when evaluating operating results. EBITDA consists of GAAP income from operations excluding: (1) share-based compensation expense for stock options and stock awards in accordance with ASC 718 and compensation expenses related to ordinary dividends; (2) depreciation of property, plant, and equipment; (3) amortization of intangible assets; (4) acquisition-related deferred revenue write-downs and expenses including advisory, legal, accounting, acquired employee-related costs, and integration costs; and (5) unusual costs or one-time expenses that are excluded from the definition of EBITDA under the terms of the company’s Credit Agreement.
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