|Exam Name||:||Avaya Aura Conferencing Implementation and Maintenance|
|Questions and Answers||:||64 Q & A|
|Updated On||:||February 21, 2019|
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3204 exam Dumps Source : Avaya Aura Conferencing Implementation and Maintenance
Test Code : 3204
Test Name : Avaya Aura Conferencing Implementation and Maintenance
Vendor Name : Avaya
Q&A : 64 Real Questions
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source: Polycom, Inc.
November 05, 2009 08:30 ET
Award-winning Polycom HD Voice convention telephones Now suitable With Avaya aura™ verbal exchange manager, Avaya IP office and Avaya quintessential systems
PLEASANTON, CA--(Marketwire - November 5, 2009) - Polycom, Inc. (NASDAQ: PLCM), the world chief in telepresence, video and voice communications solutions, today introduced that its necessities-primarily based Polycom SoundStation IP 6000 and SoundStation IP 7000 convention phones, featuring Polycom HD Voice™, are compliant with the Avaya charisma communique supervisor, Avaya IP office and Avaya crucial solutions from Avaya, a number one global issuer of enterprise communications purposes, techniques and capabilities.
The SoundStation® IP 7000 and IP 6000 -- two subsequent-technology IP convention telephones -- offer groundbreaking Polycom features including Polycom HD Voice™ know-how and a graceful new design. The SoundStation IP 7000 is an amazing upgrade for government workplaces, conference rooms and board rooms, whereas the SoundStation® IP 6000 is proper for managerial workplaces and small to mid-sized conference rooms. moreover, Avaya is providing the Avaya 1692 IP Speakerphone, which is manufactured by means of Polycom. The Avaya 1692 IP Speakerphone provides the comfort and productiveness merits inherent in a powerful, hands-free convention cellphone. It promises the huge set of Avaya air of mystery™ features directly to small, midsize and large convention rooms.
Polycom is a Platinum member of the Avaya DevConnect program -- an initiative to strengthen, market and sell imaginative third-celebration products that interoperate with Avaya know-how and prolong the value of a company's funding in its community. As a Platinum member of the program, Polycom is eligible to post products for compatibility trying out by the Avaya answer Interoperability and look at various Lab. There a group of Avaya engineers develops a comprehensive look at various plan for every utility to determine even if it's Avaya compliant. Doing so ensures corporations can confidently add premiere-in-type capabilities to their network while not having to replace their current infrastructure -- dashing deployment of recent applications and reducing each community complexity and implementation costs.
"by means of providing compliance trying out to the numerous imaginative companies like Polycom who are members of our DevConnect software, Avaya promotes utterly interoperable solutions that support organizations unleash powerful new possibilities," mentioned Eric Rossman, vp, developer family members and technical alliances, Avaya. "they're able to use unified communications capabilities to join employees and consumers to guidance from anyplace they are, over anything machine they've obtainable -- getting greater out of their multivendor community and delivering new value to their bottom line."
Avaya is a world chief in commercial enterprise communications techniques. The business provides unified communications, contact facilities, and linked functions without delay and thru its channel companions to main businesses and companies all over. companies of all sizes rely upon Avaya for state-of-the-paintings communications that enhance efficiency, collaboration, consumer provider and competitiveness. For more guidance please visit www.avaya.com. For extra counsel on the Avaya DevConnect application, seek advice from www.avaya.com/devconnect.
Polycom, Inc. (NASDAQ: PLCM) is the global chief in telepresence, video, and voice solutions and a visionary in communications that empower americans to connect and collaborate all over the place. consult with www.polycom.com for greater counsel and observe us on Twitter @AllAboutPolycom.
© 2009 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" brand and the names and marks associated with Polycom's products are emblems and/or provider marks of Polycom, Inc. and are registered and/or ordinary law marks in the u.s. and a lot of other nations. All other emblems are property of their respective house owners.
Avaya has overhauled the application customer for the Avaya aura Platform. The customizable person interface, referred to as Equinox, provides full access to the enterprise UC device's functions on a mobile device, computing device or web browser.
added last week, Equinox immediately connects to air of mystery and makes licensed functionality accessible via a consumer tailored to the user's equipment. company employees using the Apple iPhone or iPad can download the software from the App keep whereas apps for Android smartphones and capsules can be found via Google Play.
Avaya has additionally launched a version of Equinox for computers working both windows or Mac OS X. The vendor has additionally made Avaya air of secrecy Platform functions available through an extension for the Google Chrome browser.
The add-on leverages Chrome's WebRTC guide to deliver UC capabilities. Avaya plans to unlock extensions for Mozilla Firefox, Apple Safari and Microsoft web Explorer, as those browsers turn into compliant with WebRTC standards.enterprise utility integration with the Avaya air of secrecy Platform
corporate employees the usage of Google Apps, Microsoft workplace 365 or Salesforce through Chrome can launch some charisma performance, corresponding to click-to-name or video conferencing, devoid of leaving the cloud-based functions.
Avaya has made Equinox customizable on any of the above equipment structures. corporations with exciting requirements could make changes to the UI the usage of its software building package.
The Avaya air of mystery Platform is on-premises expertise that delivers actual-time voice, video, messaging, mobility and different UC capabilities. The platform also has constructed-in conferencing and make contact with middle functions.
Gartner recommends air of secrecy for firms with massive investments or legacy Nortel systems that they wish to migrate to a contemporary UC equipment. Avaya obtained the business division of telecom equipment maker Nortel in 2009.
air of secrecy is additionally beneficial for groups that have contact facilities or are looking for an open equipment to integrate with company tactics and functions, the analysis enterprise stated in its latest Magic Quadrant for Unified Communications.Avaya weakness
Avaya's weak spot is economic. earnings has declined as a result of Microsoft's and Cisco's domination of the enterprise UC market. Gartner has given Avaya a fiscal ranking of "caution."
"Avaya has been unable to demonstrate accelerated adoption and market momentum for its broader UC portfolio, which it should do to succeed," Gartner observed within the UC document. "It can not count completely on its telephony and make contact with center options."
Avaya Equinox is accessible at no extra can charge for aura shoppers. besides the fact that children, use of the Chrome extension requires a separate license. groups can choose to pay $69 per consumer for a perpetual license or an annual subscription price of $29 per user.
Avaya, introduced the availability of Avaya Flare® Communicator for iPad capsules. Avaya Flare Communicator broadens the next-era user event of the Avaya Flare journey currently delivered on the Avaya desktop Video device, to consist of the market-main consumer tablet. Avaya Flare Communicator provides mobile people with cozy, next-generation, unified communications and collaboration capabilities over both Wi-fi and 3G networks.
Avaya Flare Communicator for iPad tablets is enabled by using the Avaya aura® unified communications architecture, which delivers built-in purposes to a vast range of fastened and cellular devices. nowadays, Avaya takes cozy cellular collaboration a step extra through making the Avaya Flare Communicator a down load from the Apple App shop. additional client instruments and operating systems might be supported later this year.
Avaya Flare Communicator offers personnel and their groups with right here capabilities and merits:
· View the supply of enterprise acquaintances from the contacts card and easily tap a single region to launch an fast message (IM), voice call or e mail
· manipulate two simultaneous voice calls the usage of the iPad while cellular
· Multi-project on the iPad tablet whereas communicating, e.g. study e mail, attend a web conference and use the iPad browser, and attend a voice convention call and IM, or use other productiveness applications
· Search the corporate directory and add buddies to the Avaya Flare Communicator contacts fan for convenient access
· have interaction in secure communication and collaboration remotely the use of wi-fi hotspots or 3G connectivity
· in the reduction of cell charges by using the records channel and keeping off roaming expenses whereas touring across distinctive cellular networks
big discounts for advanced Collaboration
The Avaya Flare Communicator for iPad tablets is a free down load for clients from the Apple App keep. corporations with Avaya charisma 6.1 or later can achieve as much as 50 Avaya air of secrecy customer access licenses without charge to join users to Flare Communicator all through an introductory offer from January 24 via April 30.
purchasers with Avaya air of secrecy 6.1+ can also take skills of a new govt person Add-on merchandising that enables energy mobile collaborators to have constant entry to all of their real-time communications as their everyday wants change. The merchandising presents 60 percent discount rates on the commonplace US listing cost and contains: Avaya aura, Avaya air of mystery Conferencing, Avaya Flare event on the Avaya computer Video device, Avaya Flare Communicator for iPad and services. The promoting is purchasable from February 6 via September 30.
ultimately, for agencies that want to move directly to deliver superior cellular collaboration capabilities on older or other seller programs, the Avaya mobile Collaboration Pack is a turnkey cellular answer equipment that comprises Avaya aura, Avaya Flare Communicator for iPad for 50 users, Avaya one-X® mobile for 50 users plus implementation, training, along with 1 yr help and upgrade subscription.
The Avaya Flare event and ADVD currently bought the 2011 Product Innovation Award for international Videoconferencing Endpoints from Frost and Sullivan.
“Avaya Flare Communicator combines Avaya's utility engineering potential with the entire strengths of the iPad pill. The influence is terrific voice great, excessive reliability and a fine looking user interface that looks like it turned into constructed for a way we work these days. It’s the only ‘cellphone’ I actually have on my desk at the moment. “ Dr. Richard Mendola, vp, information expertise & CIO, Emory college
“With Avaya Flare Communicator on iPad, commercial enterprise clients have a seamless cellular collaboration experience that integrates a variety of methods of communique all at their fingertips. because the cellular team of workers continues to develop, functions like Flare Communicator make certain that the equipment they use simultaneously deliver the consistency and adaptability obligatory for these laborers to be basically constructive.” rich Costello, Senior research Analyst, Unified Communications, IDC
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SOURCE: Polycom, Inc.
November 05, 2009 08:30 ET
Award-Winning Polycom HD Voice Conference Phones Now Compatible With Avaya Aura™ Communication Manager, Avaya IP Office and Avaya Integral Platforms
PLEASANTON, CA--(Marketwire - November 5, 2009) - Polycom, Inc. (NASDAQ: PLCM), the global leader in telepresence, video and voice communications solutions, today announced that its standards-based Polycom SoundStation IP 6000 and SoundStation IP 7000 conference phones, featuring Polycom HD Voice™, are compliant with the Avaya Aura Communication Manager, Avaya IP Office and Avaya Integral solutions from Avaya, a leading global provider of business communications applications, systems and services.
The SoundStation® IP 7000 and IP 6000 -- two next-generation IP conference phones -- offer groundbreaking Polycom features including Polycom HD Voice™ technology and a sleek new design. The SoundStation IP 7000 is an ideal upgrade for executive offices, conference rooms and board rooms, while the SoundStation® IP 6000 is suited for managerial offices and small to mid-sized conference rooms. Additionally, Avaya is offering the Avaya 1692 IP Speakerphone, which is manufactured by Polycom. The Avaya 1692 IP Speakerphone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone. It delivers the extensive set of Avaya Aura™ features directly to small, midsize and large conference rooms.
Polycom is a Platinum member of the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of an organization's investment in its network. As a Platinum member of the program, Polycom is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs.
"By offering compliance testing to the many innovative companies like Polycom who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use unified communications capabilities to connect employees and customers to information from wherever they are, over whatever device they have available -- getting more out of their multivendor network and delivering new value to their bottom line."
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
Polycom, Inc. (NASDAQ: PLCM) is the global leader in telepresence, video, and voice solutions and a visionary in communications that empower people to connect and collaborate everywhere. Visit www.polycom.com for more information and follow us on Twitter @AllAboutPolycom.
© 2009 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.
After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.
Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.
Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.
Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.
In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.
Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya
"We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu
About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".
Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.
Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.
About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.
Editor's note: This article is part of a buying guide on unified communications. The features in this series describe the evolution of UC, its use cases and the important criteria to consider when buying a UC product. The series also compares the top UC products in the market. This article gives an overview of Avaya UC products.
Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size.
The Avaya UC platform is a flexible and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.Communication Manager provides UC foundation
The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.
The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and much more. The product also has built-in conferencing and contact center applications -- suitable for companies with call centers and demanding conferencing needs.
The Communication Manager offers more than 700 features that are available to all users, no matter where they are working from, including office users and remote users working from home or on the road.
With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is possible using Avaya's media gateways, such as the Avaya G250. These media gateways work pretty much the same way as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound call routing to PSTN and ISDN services.
Critical environments can also have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway -- if available -- and have access to basic telephony services until the servers are restored.
The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.
The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to larger enterprises.Session Manager controls calls and costs
The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying all Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.
The Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.
Avaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it flexible and easy to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) round-trip delay -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.Presence Services looks to enhance collaboration
Avaya's Aura Presence Services is an Avaya UC server designed to help users collaborate more effectively by collecting and broadcasting presence information across all users connected to the Aura Platform. Using the presence information, users can see who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.
Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Some application examples include Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 Series and 96X1 Series.
One important feature is that Avaya's Aura Presence Services provides full support of both the SIMPLE and XMPP protocols, which means companies can use the presence software of their choice.
Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB hard drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to be present at once.
Each Presence Service node can support up to 16,000 SIP users and H.323 users, while this number can increase to 250,000 SIP and H.323 users with a dual cluster of eight nodes.Messaging server converts voicemail to text
Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business.
Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to say a name instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to say names to address voicemail messages; and many more functions.
Some other neat features include Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to use their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.
Aura Messaging can run on a standalone server or a supported virtualized environment such as VMware. Redundancy is also available using the N+1 redundancy configuration.
Deployment of Aura Messaging provides two paths: Standard Messaging server where a single server combines the role of an application and storage server, or high storage capacity Messaging server where it serves as a large storage server that can support a larger number of mailboxes.
Aura Messaging can support up to 20,000 users and 300 ports, depending on the deployment configuration.Virtual Application Manager available at no cost
As with most UC solutions, Avaya's Aura platform and components fully support virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya also offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.
With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and support the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its range of core add-ons and extensions, the Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.
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