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3108 - Avaya Scopia Solution Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3108
Exam Name : Avaya Scopia Solution Implementation and Maintenance
Questions and Answers : 66 Q & A
Updated On : December 14, 2018
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3108 Avaya Scopia Solution Implementation and Maintenance

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3108 exam Dumps Source : Avaya Scopia Solution Implementation and Maintenance

Test Code : 3108
Test Name : Avaya Scopia Solution Implementation and Maintenance
Vendor Name : Avaya
Q&A : 66 Real Questions

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Avaya Avaya Scopia Solution Implementation

SmartAction options Now Rated "Avaya Compliant" | killexams.com Real Questions and Pass4sure dumps

TMCNet: SmartAction Solutions Now Rated

EL SEGUNDO, Calif., Nov. 12, 2018 SmartAction, the main AI-powered digital agent answer for contact facilities, today announced that its options are compliant with key contact core solutions from Avaya, a global issuer of business communications software, systems, and functions.

SmartAction's AI-powered digital brokers automate conversations that live brokers deal with today. The cloud-based carrier works across 14 industries and dozens of use instances, from natural language intent seize and routing, to repetitive inquiries like order management, billing, roadside information, membership administration, tech help, and lots extra. The answer is now compliance-demonstrated by using Avaya for compatibility with the Avaya aura® platform for contact facilities 7.1 and Avaya Session Border Controller for commercial enterprise 7.2.

SmartAction is a know-how accomplice in the Avaya DevConnect application—an initiative to increase, market and sell ingenious third-birthday party products that interoperate with Avaya know-how and prolong the price of a corporation's investment in its network.  

As a expertise accomplice, SmartAction is eligible to post items for compliance trying out by using the Avaya solution Interoperability and check Lab. There, a team of Avaya engineers develops a finished verify plan for each software to check whether it's Avaya appropriate. Doing so allows businesses to confidently add top-rated-in-classification capabilities to their network with no need to exchange their present infrastructure—dashing deployment of recent applications and reducing both community complexity and implementation prices.  

fees:"The aggregate of Avaya machine and SmartAction cloud-primarily based AI automation helps our shared shoppers present exquisite consumer support via the contact center. we're extremely joyful to effectively finished compliance checking out and continue working alongside the Avaya team."-- Mike Vanca, Chief Product Officer, SmartAction

"know-how companions like SmartAction present yet an additional proof point for Avaya's vision of the AI-enabled client event. The start of AI-powered virtual agent functions permits firms to present their own valued clientele more useful and dissimilar self-service options, while expanding the efficiencies in their own contact facilities via automation and machine discovering."-- Eric Rossman, vice chairman, Partnerships and Alliances, Avaya

further Resourceswww.devconnectmarketplace.com/marketplace/smartactionwww.avaya.com/devconnectwww.avaya.com/aiconnect

About AvayaAvaya is a world leader in digital communications application, functions and instruments for corporations of all sizes. Our open, clever and customizable options for contact facilities and unified communications present the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our purchasers, and their shoppers. Our professional planning, aid and management capabilities groups support optimize solutions, for highly authentic and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For extra advice, please talk over with www.avaya.com.

About SmartActionSmartAction is the main company of AI-powered virtual agents for contact facilities. organizations automate conversations that reside brokers tackle today over voice, chat, and textual content the use of SmartAction's cloud-primarily based digital brokers. every solution is powered with the aid of proprietary conversational AI and delivered with a dedicated team of SmartAction CX specialists, who e-book the transformation to automation for probably the most human-centric AI event possible. For extra advice, consult with www.smartaction.ai.  

Cision View common content:http://www.prnewswire.com/news-releases/smartaction-options-now-rated-avaya-compliant-300747682.html

source SmartAction

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Palace lodges offers Unforgettable holiday Experiences and the most desirable customer provider With Avaya deepest Cloud solution | killexams.com Real Questions and Pass4sure dumps

Avaya Holdings Corp. AVYA, -0.seventy four% today announced that Palace inns, the company atmosphere the commonplace in 5-famous person, all-inclusive hotel lodgings, has applied Avaya Contact middle know-how solutions to create unparalleled consumer carrier through a seamless guest and employee connection to adventure the luxury and luxury "All Inclusive" of the "Palace journey."

With more than 30 years of hospitality, Palace motels has 11 lodge inns observed in cities throughout Mexico and in Ocho Rios, Jamaica, offering 5,500 unique rooms and welcoming greater than two million visitors a yr, served via eleven thousand personnel.

Palace resorts had an outsourced answer for consumer service to manage reservations however, it essential to optimize its operational performance and make contact with core solution to be certain a more robust-exceptional consumer journey and accelerated the engagement. The enterprise determined a non-public cloud-hosted Contact center solution become the top of the line alternative. Avaya's cloud-primarily based Contact center answer turned into selected in response to journey, capabilities and reliability.

"due to the fact that the Avaya Contact middle implementation, we have expanded our productiveness with fewer brokers, leading to improved guest pride and a 30 p.c enhance in reservations, all whereas allowing us to reduce expenses," noted Fernando Benítez, IT company Director, Palace lodges. "Avaya expertise allows us to have a single records center with decentralized operations in numerous international locations. This has allowed us to grow and be prepared for any contingency, corresponding to an earthquake or storm, that within the geographies the place we can be found are hazards that we should believe guaranteeing the continuity of our company and the pride of our valued clientele."

"Avaya is focused closely on building experiences so that it will propel purchasers into the way forward for the omnichannel contact core," pointed out Gabriel Rodríguez, Director Avaya México. "We’re giving purchasers like Palace inns a platform that extends across start models and includes breakthrough technology.combined with an understanding of these days’s cellular clients, we’re presenting an impressive platform for shaping clever connections to facilitate digital transformation for agencies of any measurement. as soon as we evaluated the wants and challenges of the Palace inn we offered to the enterprise a tailor-made answer in response to our potential in the hospitality industry and our optimized functions and options."

About Avaya

Avaya is a world chief in digital communications utility, services and devices for corporations of all sizes. Our open, clever and customizable solutions for contact centers and unified communications present the flexibleness of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless verbal exchange experiences for our purchasers, and their purchasers. Our expert planning, support and administration features groups help optimize options, for extremely reliable and productive deployments. Avaya Holdings Corp. is traded on the NYSE below the ticker AVYA. For more tips, please visitwww.avaya.com.

About Palace motels

With ten oceanfront lodges overlooking glowing turquoise waters, Palace hotels sets the maximum necessities for five-big name all-inclusive holidays in Mexico and Jamaica. offering high-priced and spacious accommodations accentuated by way of signature in-room double whirlpool tubs, nightly amusement, the Caribbean & Mexico’s most extravagant spas, a premier Jack Nicklaus signature golf path, Palace resorts units the stage for a truly extraordinary journey for travelers. The unparalleled stage of carrier and luxury discovered at every property makes Palace lodges a leading issuer of world-type inn holidays. For greater tips, visit www.palaceresorts.com.

Cautionary word related to ahead-searching Statements

This document consists of definite “ahead-searching statements.” All statements aside from statements of ancient truth are “ahead-searching” statements for purposes of the U.S. federal and state securities laws. These statements can be recognized via ahead searching terminology such as "anticipate," "agree with," "proceed," "may," "estimate," "predict," "intend," "may additionally," "might," “our vision,” "plan," "expertise," "preliminary," "predict," "should still," "will," or “would” or the poor thereof or other variations thereof or comparable terminology and consist of, but are not confined to, the start of a cloud platform, the supply of elements similar to agent first-class software purposes and clever Wire functions, and the business’s flow to massive information, machine discovering and AI. The business has primarily based these ahead-looking statements on its current expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are within your means, such forward-looking statements are handiest predictions and involve well-known and unknown dangers and uncertainties, lots of which can be past its handle. The components are mentioned in the company’s Registration commentary on kind 10 filed with the Securities and trade commission, can cause its precise results, performance or achievements to vary materially from any future results, performance or achievements expressed or implied by means of these ahead-looking statements. For an additional list and outline of such hazards and uncertainties, please refer to the company’s filings with the SEC that are available at www.sec.gov . The enterprise cautions you that the list of important factors protected in the business’s SEC filings can also now not comprise the entire cloth factors that are vital to you. furthermore, in mild of those dangers and uncertainties, the matters spoke of in the ahead-searching statements contained during this file can also now not really occur. The company undertakes no duty to publicly replace or revise any forward-searching observation as a result of new assistance, future activities or otherwise, apart from as in any other case required by using legislation.

supply: Avaya Newsroom

View supply edition on businesswire.com: https://www.businesswire.com/information/home/20181107005012/en/

supply: Avaya Holdings Corp."> <Property FormalName="PrimaryTwitterHandle" cost="@Avaya

AvayaAlex Aliasalalias@avaya.com

Copyright company Wire 2018


New Avaya Engagement solutions Bridge business necessities With conclusion-user Preferences | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Dec 10, 2014) -

  • New options serve "era of Engagement" where easy, multichannel communications and collaboration increases productivity, profitability, and lifetime group and customer loyalty
  • Avaya teams with expertise leaders, akin to Google, to combine its communications purposes with no trouble into workflows, bridging commercial enterprise-type necessities with consumer interplay preferences
  • Avaya nowadays unveiled new communications solutions that tackle multichannel communique preferences, while meeting enterprise security, availability, manageability and scalability necessities. the brand new "Avaya Engagement solutions" consist of innovative technologies that join locations and functions throughout the commercial enterprise, combine communications-enabled applications into workflows and assist the seamless migration from desk to cell. Avaya, along side its improved associate ecosystem, which nowadays now comprises Google (see related news) is ushering in a brand new "period of effortless Engagement," where natural communications preferences co-exist with enterprise necessities to forge deeper connections between americans, and free up greater degrees of productivity and profitability.

    WATCH: Avaya CMO, Andy Cunningham, talks about the "period of effortless Engagement"

    "With communication at the coronary heart of so lots worker and consumer frustration, constructing engaged groups is the number one problem for 21st century business," mentioned Kevin J. Kennedy, CEO, Avaya. "company needs to empower americans with know-how and features to communicate quite simply and simply within the place of work -- with each different and with customers. For greater than two decades, Avaya has pioneered business communications, and because the world ushers in a new era of engagement, our solution portfolio is once more a step forward, addressing all contemporary person preferences with the confirmed reliability, performance and manageability world Fortune 500 businesses rely on for achievement."

    Avaya Engagement atmosphere Helps Add greater Communications functionality to functions

    among the new and more suitable options introduced today, the Avaya Engagement ambiance permits the standard aggregate of communications capabilities with the company purposes used day by day by quite a few departments and corporations. These merged applications can be integrated into workflows and posted as a provider to velocity more significant, advised connections and enrich customer and group outcomes. consequently, customer and crew engagement can turn into inexorably linked as the backbone for aggressive abilities in both the latest and future business local weather. 

    To make it less complicated for groups implement techniques for greater engaged corporations, Avaya has additionally mapped its customer and group Engagement solutions against key business challenges to deliver boom, create new efficiencies and re-vitalize infrastructures. New and more advantageous capabilities include:

  • Avaya consumer Engagement options, which might be aligned into three units of options in keeping with clients' enter to Avaya about business-crucial necessities for high Line increase, consumer event and contact center efficiency. New among these answer units:
  • Avaya Snap-Ins for Engagement ambiance: these without problems-integrated "Snap Ins" add enhanced communications capabilities such as WebRTC, precise-time speech, mobility, work project and context shop into current contact center operations.
  • customer Engagement Transformation Consulting carrier: entry to Avaya competencies to support revitalize legacy contact center operations with phased, goal-pushed strategies for reaching consumer engagement environments.
  • Avaya Agent for Chrome: offering lightning-quick provisioning of client carrier representatives, this joint answer offers entry to Avaya contact center technologies via a WebRTC interface on a Google Chrome device.
  • Avaya Social Responder: this cloud-based solution for social media monitoring funnels social conversations into a contact middle operation for swift, true-time response and engagement.
  • Avaya crew Engagement options map to company wants for Communications Optimization, employee and group productiveness, and generating increase. New or superior presents include:
  • Avaya Engagement building Platform: previously Collaboration environment and a part of the Avaya Engagement atmosphere, new capabilities allow enterprise analysts, business architects and ISVs to customise and build pleasing functions and workflows with easy to make use of development equipment and a reusable snap-in architecture.
  • Avaya Communicator: a prosperous, single client interface that gives access to all communications channels across the enterprise and midmarket structures, together with the brand new Avaya Multimedia Messaging and newest version of Avaya charisma® Conferencing eight.0, and enabling employees to toggle between devices on-the-fly.
  • AvayaLive™ Video: this Avaya hosted, cloud-based mostly built-in audio, video conferencing and screen sharing carrier allows any size company to enable their personnel with one-click on access to their own digital conference room. AvayaLive Video can help room video programs as well as entry from a wide array of company and mobile buyer gadgets. offers the entire benefits of Avaya Scopia options devoid of the can charge and complexity of put in infrastructure.
  • Avaya IP office choose: optimized for Midmarket agencies with as much as 2500 employees (or one hundred fifty locations), this complete unified communications and collaboration answer offers the simplicity and affordability this business section requires.
  • study: Gary Barnett, SVP and GM, Engagement options discusses why the time is now to open business communications.

    Networking: Underpinning bendy business Communications Avaya continues to modernize the networking basis for company communications and applications performance. Avaya simplifies and speeds the implementation of communications purposes and increases their resiliency with one-contact material networking. swift, exponential increase in fabric-primarily based networks capacity many clients are realizing many of the promises of SDN nowadays together with such feature as computerized service provisioning and onboarding of servers, devices and users.

    study: Marc Randall, SVP and GM for Avaya Networking, discusses how groups can build a future-competent networking infrastructure

    Avaya: On the movement constructing on its a hit partnership with HP to jointly bring group and client engagement solutions and trendy announcement with Google, Avaya continues to expand its relationships across the expertise sector, with agencies comparable to BT, VMware, Salesforce, SYNNEX, and Wind River. These business leaders are helping businesses impulsively transform siloed, complicated, unwieldy know-how infrastructure into agile, cell and features-concentrated operations.

    extra quotes - see supplementary sheet

    further elements movies: New and greater Additions to Avaya Engagement SolutionsAvaya Engagement options and Google news Media package

    About Avaya Avaya is a leading company of solutions that allow customer and crew engagement across dissimilar channels and instruments for better customer adventure, expanded productivity and stronger monetary efficiency. Its world-category contact center and unified communications technologies and features can be found in a large choice of flexible on-premises and cloud deployment alternatives that seamlessly integrate with non-Avaya applications. The Avaya Engagement atmosphere allows for third parties to create and customise business functions for aggressive abilities. Avaya's textile-based mostly networking options support simplify and accelerate the deployment of enterprise important purposes and features. For more counsel please seek advice from www.avaya.com.

    Story Continues

    certain statements contained in this press liberate can be forward-searching statements. These statements may well be identified via ahead-searching terminology such as "expect," "consider," "proceed," "could," "estimate," "expect," "intend," "may additionally," "might," "plan," "abilities," "predict," "should" or "will" or different an identical terminology. we now have primarily based these forward-looking statements on our latest expectations, assumptions, estimates and projections. whereas we consider these are not pricey, such forward looking statements contain regular and unknown dangers and uncertainties, a lot of which can be beyond our control. These and different important elements could cause our genuine consequences to differ materially from any future effects expressed or implied by way of these ahead-searching statements. For a listing and outline of such dangers and uncertainties, please check with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to replace or revise any forward-looking statements.

    All trademarks identified with the aid of ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. All different logos are the property of their respective owners

    follow Avaya on Twitter, facebook, YouTube, LinkedIn, Flickr, and the Avaya linked blog.

    graphic attainable: http://www2.marketwire.com/mw/frame_mw?attachid=2734922Image attainable: http://www2.marketwire.com/mw/frame_mw?attachid=2734889


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    Avaya Scopia Solution Implementation and Maintenance

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    National Security Technologies Selects Avaya Collaboration Solutions | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Jan 14, 2014) -

  • Organization will use Avaya Aura® Unified Communications and Avaya Scopia® Desktop video conferencing to modernize communications infrastructure and improve reliability.
  • Solution estimated to save $2 million in annual operating costs.
  • Today Avaya Government Solutions, a wholly owned subsidiary of Avaya, announced that National Security Technologies (NSTec) has selected a new Avaya unified communication and video solution to modernize the infrastructure used by its clients and significantly reduce operating costs. 

    NSTec manages operations at the Nevada National Security Site for the U.S. Department of Energy. The legacy voice and video infrastructure NSTec oversees had become expensive to repair and maintain. 

    NSTec decided to invest in an Avaya platform to enhance collaboration and deliver the reliability needed to support its mission. An extensive business case developed by Avaya Government Solutions estimates that NSTec can realize more than $2 million a year in recurring savings on operating costs with the new system, which will serve approximately 4,500 personnel.

    NSTec and its clients will improve productivity by using Avaya Scopia video conferencing to support team meetings -- eliminating the time and expense of travel from remote sites. Avaya Scopia also will significantly increase the capacity to deliver video-based training.

    Quotes "Avaya Government Solutions has helped us respond to a number of important organizational imperatives. We will now be able to offer new state-of-the-art collaboration capabilities to thousands of government employees and contractors, while simplifying administration and maintenance of our communication infrastructure. We are looking forward to a long partnership with Avaya Government Solutions in transforming our capabilities and culture." - Robert Hillier, CIO, National Security Technologies  

    "Today government organizations are challenged as never before to reduce costs and to work more efficiently and effectively in the service of their mission. The unified communications and collaboration solution Avaya is delivering to National Security Technologies meets those objectives and more. The organization will be able to improve communication reliability and drive down operating costs for an immediate return on investment. But it also will experience significant productivity gains by using unified communications and video conferencing to collaborate more freely and effectively." - Mike Paige, President and CEO, Avaya Government Solutions

    Tags: Avaya, Avaya Government Solutions, Avaya Aura, Avaya Scopia, unified communications, collaboration, conferencing, video conferencing, government solutions

    About Avaya Government Solutions Avaya Government Solutions offers collaboration, communication and professional services solutions that support citizens, government employees and warfighters. We provide full lifecycle support of mission-critical communications systems and business applications with proven expertise in program management, software engineering, network engineering and cybersecurity. With our technology platforms and professional services support team, agencies can streamline communications, deliver mission success and bring the right people together with the right information at the right time. For more information, please visit www.avayagov.com.

    About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Avaya Aura and Avaya Scopia are trademarks of Avaya Inc. registered in the U.S. and other countries. 

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce Experience With Next-Generation Contact Center Solutions | killexams.com real questions and Pass4sure dumps

    Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month

    BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.

    After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.

    Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.

    Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.

    Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

    In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

    Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

    "We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu

    About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

    Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.

    Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

    About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    Black Box Named an Avaya Channel Partner | killexams.com real questions and Pass4sure dumps

    PITTSBURGH--(BUSINESS WIRE)--Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of voice communications, data infrastructure, and product solutions, announced today that it has become a Silver-certified Avaya Channel Partner. As such, Black Box's team of highly skilled technicians are authorized to design, install, and maintain Avaya's state-of-the-art business communications systems, helping enterprises of all sizes greatly enhance their business operations with advanced unified communications, collaboration, and contact center solutions.

    “Avaya Channel Partners are critical to the success of our business,” said Carol Giles Neslund, vice president, North American Channels, Avaya. “They deliver value, innovation, and service to Avaya customers. Black Box is well known for its deep technical expertise, extensive coverage, and high client satisfaction rate and will play an important role as we grow our channel sales. Avaya’s channel certification program helps us ensure that customers have a consistent, quality experience from purchase through implementation and ongoing support.”

    The Silver-certified status of Black Box recognizes its capabilities in the sale, design, implementation and maintenance of Avaya systems, software, and solutions. In addition, Silver-certified Channel Partners must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans, and meet annual revenue commitments for the sale of Avaya solutions and services.

    Black Box believes that diversification is a key element in today's multi-vendor environment. Communications integrators with diverse portfolios, like Black Box, can offer clients more choices, which in turn can lead to more effective technology decision-making, planning, and implementation.

    “Integrators are a vital component of the enterprise communications value proposition,” said Christine Tenneson, Research Director at Gartner. “The strength of the relationship between the client and the integrator not only translates into an invaluable asset to the client but also the manufacturer. Integrators who can maintain strong customer relationships while fostering solid manufacturer partnerships can often offer clients the best options.”

    “We are very excited to become an Avaya Channel Partner,” said Terry Blakemore, Black Box’s president and chief executive officer. “As a market leader in the enterprise communications space, the addition of Avaya’s cutting edge solutions to our portfolio creates another very compelling technology option for enterprise customers. Our relationship with Avaya backed by Black Box’s global footprint, diverse capabilities, 30-plus year history, and deep commitment to outstanding support make this partnership a winning combination.”

    About Black Box

    Black Box is the world’s largest technical services company dedicated to designing, building, and maintaining today’s complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 194 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.

    Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.

    About Avaya

    Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service, and competitiveness. For more information please visit www.avaya.com.



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    Avaya 3108 Exam (Avaya Scopia Solution Implementation and Maintenance) Detailed Information



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