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1Z0-465 - Oracle RightNow CX Cloud Service 2012 Essentials - Dump Information

Vendor : Oracle
Exam Code : 1Z0-465
Exam Name : Oracle RightNow CX Cloud Service 2012 Essentials
Questions and Answers : 80 Q & A
Updated On : December 18, 2018
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1Z0-465 Oracle RightNow CX Cloud Service 2012 Essentials

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1Z0-465 exam Dumps Source : Oracle RightNow CX Cloud Service 2012 Essentials

Test Code : 1Z0-465
Test Name : Oracle RightNow CX Cloud Service 2012 Essentials
Vendor Name : Oracle
Q&A : 80 Real Questions

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Oracle Oracle RightNow CX Cloud

a brief Evolution of Oracle service Cloud | killexams.com Real Questions and Pass4sure dumps

Oracle service Cloud is a latest client journey (CX) software that enables corporations to connect with their consumers and facilitate client event within the client’s channel of alternative. it is a comprehensive Omni-channel solution that allows groups to interact with their valued clientele throughout any channel — e-mail, phone, chat, internet, social media and any cell machine.

Oracle received a string of agencies in 2011, to gain a competitive expertise within the CRM market. Oracle had got “InQuira” for enterprise expertise administration options in July 2011 and by way of October 2011, “RightNow technologies”- a cloud based CRM became bought. This showed that Oracle turned into serious about being in the cloud area for CRM.

RightNow technologies become established in 1997 and created a application product that focused on customer provider with an built-in abilities base.

When Oracle had bought RightNow CX, the core aspects have been:

supply:Oracle
  • RightNow net event
  • RightNow Social event
  • RightNow Contact center adventure
  • RightNow engage
  • Over time, with a redesigned product logo, the product was re-branded as Oracle service Cloud, to aid Oracle compete in the CX cloud provider trade and to make it a extra direct competitor to the service Cloud offering of SalesForce.com.

    other extremely good acquisitions reminiscent of Eloqua become transformed into up to date advertising Cloud and Inquira — the On Premise knowledge answer become changed into Oracle capabilities for significant commercial enterprise clients.

    Oracle continued to invest to develop and extend its cloud functions through including more core features into the Oracle carrier Cloud portfolio. Oracle is continually evolving to fulfill the ever-growing to be demands of the CX provider market and here is made feasible with the aid of the platform on which it is constructed on. Oracle service Cloud is the groundwork that enables notable consumer adventure.

    supply: Oracle

    continuing its investments in cloud purposes, Oracle acquired TOA container carrier in July 2014 to bring in more value to the Oracle service Cloud CX portfolio.

    supply : Oracle

    In November 2015, Oracle introduced Oracle service Cloud competencies advanced, which brings the important thing capabilities of Oracle talents enterprise to the cloud. The advantage superior edition leverages key capabilities from Oracle’s top-rated-in-class knowledge management answer, Oracle skills enterprise (previously InQuira). potential advanced brings presents purchasers a sturdy set of elements and capabilities within the cloud, with less complicated administration and a lessen can charge of possession.

    In Conclusion

    Oracle continues to empower its shoppers and gives you exceptional consumer experiences with Oracle carrier Cloud. The August 2016 unlock of Oracle service Cloud adds new capabilities throughout the platform, including enhancements to competencies advanced, net client carrier, policy Automation and container service. additionally, with this unlock it also delivered a multi-platform cell Accelerator that helps create a tailored cellular app, enabling an organization’s personnel to simply access customer and case tips, tasks, view dashboards and extra on their personal cellular device.

    Oracle carrier Cloud gives organizations a dynamic, premier-in-class tool set for developing a pretty good customer adventure. With global architecture, reliability and protection controls, business integration and operational maturity, the Oracle service Cloud Platform gives businesses with price and super customer event.

    Does Oracle service Cloud meet your needs? tell us your options under!


    Oracle broadcasts RightNow CX Cloud provider November 2012 release | killexams.com Real Questions and Pass4sure dumps

    REDWOOD SHORES, CA--(Marketwire - Dec 13, 2012) - Oracle ( NASDAQ : ORCL )

    news records

  • The November 2012 free up of Oracle's RightNow CX Cloud provider marks the completion of development efforts for 2012 and continues Oracle's dedication to enhancing the Oracle RightNow offering following the acquisition.
  • New liberate provides key capabilities designed to help companies improve client experiences so as to raise customer acquisition and retention, while reducing complete cost of possession.
  • a part of the Oracle Cloud, Oracle RightNow CX Cloud service now integrates Oracle RightNow Chat Cloud carrier with Oracle Engagement Engine Cloud service, helping corporations intelligently and proactively engage with valued clientele during the right channel on the right time.
  • Chat options have emerged as a crucial part of a move-channel client experience strategy. in response to Forrester analysis, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all client service channels at sixty two% delight. (*)
  • To assist agencies convey enhanced client experiences, Oracle has made enormous investments in Oracle RightNow Chat Cloud carrier all over 2012. With the addition of guidelines-primarily based engagement to latest capabilities comparable to co-browse, cell chat, and move-channel knowledge integration with the contact core, all delivered by means of the cloud, Oracle RightNow Chat Cloud carrier is differentiated as the industry-main chat answer.
  • The Oracle Cloud presents a extensive portfolio of application as-a-service functions, including Oracle client service and aid Cloud carrier, which is according to the Oracle RightNow CX Cloud provider.
  • New Capabilities

  • Key Oracle RightNow Chat Cloud carrier and other move-channel capabilities include:
  • Chat company rules, with over 70 developed-in rule situations, leverage the Oracle Engagement Engine to assist permit corporations seize wealthy tourist facts and invoke complicated actions and triggers. Chat business suggestions allow granular control over when to have interaction a customer by way of the chat channel in accordance with client conduct, consumer profile suggestions and operational tips.
  • click-to-name gives the alternative for a client to have interaction with a are living agent over the cell all through the internet looking journey.
  • Chat Availability Controls deliver organizations with the ability to throttle volume during the chat channel in response to actual-time agent availability and wait time thresholds. This means to manage the channel more efficiently enables companies to give a stronger adventure to customers using the chat channel.
  • Strategic and Operational Chat Channel Analytics supply more desirable perception into channel and agent productivity and utilization and effectiveness with each out-of-the-field experiences and advert hoc reports. New chat channel analytics give complete metrics with full records transparency.
  • historical past provider Updates enhance excessive availability metrics for Oracle RightNow Chat Cloud carrier all over carrier update durations, environment the trade leading common for sales and repair beginning to purchasers via the chat channel.
  • further Capabilities consist of:
  • more suitable net developer tools for extra productive self-provider consumer interface design
  • superior administration for enhanced consumer periods administration
  • improved cross-channel community collaboration
  • more suitable extensibility widgets and syndication administration
  • Streamlined content management and analytics capabilities
  • assisting fees

  • "With the latest liberate of the Oracle RightNow CX Cloud provider, businesses can now take engagement with their shoppers to a new stage to be able to reinforce relationships that achieve more suitable enterprise effects. through the capability to have greater proactive, personalized engagements, corporations can raise the chance of a sale and in the reduction of time to provider decision," talked about David Vap, community vp products, Oracle. "With our latest investments, the performance of the Oracle RightNow Chat Cloud service is unparalleled in the market."
  • supporting components

    Oracle CX on Social Media

    Oracle Cloud options Oracle offers the business's broadest and most finished portfolio of public, inner most and hybrid cloud choices. The Oracle Cloud gives you a vast suite of subscription-based, business-grade application, Platform, Infrastructure and Social capabilities. Oracle additionally gives a comprehensive portfolio of cloud items and managed cloud services for IT suppliers to build and manage clouds.

    About Oracle Oracle engineers hardware and application to work together within the cloud and on your facts center. For extra assistance about Oracle ( NASDAQ : ORCL ), consult with www.oracle.com.

    logos Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may well be trademarks of their respective owners.

    * source: figuring out client carrier satisfaction to inform Your 2012 eBusiness approach, Forrester research, Diane Clarkson, January 23, 2012


    Wipro Wins Oracle Excellence Award for specialised associate of the 12 months - North the usa in global systems Integrators CX carrier functions | killexams.com Real Questions and Pass4sure dumps

    SAN FRANCISCO, LONDON, & BANGALORE, India--(company WIRE)--Wipro limited (NYSE:WIT), a leading global tips expertise, consulting and enterprise procedure capabilities business, today announced that it become awarded the 2015 Oracle Excellence Award for specialized partner of the 12 months – North the us, in the ‘world systems Integrators CX provider applications’ category for its dedication to bring inventive, really good options and features based on Oracle application and hardware.

    The award recognizes Wipro for its commitment in offering ingenious and really expert options and functions to its consumers across industries, the usage of Oracle RightNow CX Cloud service applications. These options enable Wipro’s shoppers to give a multi-channel, advanced consumer event to their end valued clientele.

    we are delighted to be recognized with this award, which is a mirrored image of our skill to bring inventive digital options. Our experience-as-a-provider providing on built-in Oracle cloud platform helps our valued clientele gain the twin abilities of agility and pay-per-use. We look forward to align our imaginative and prescient with Oracle, helping organizations modernize their enterprise processes and productiveness in the age of provider economy,” spoke of Bhanumurthy BM, Chief executive & President, enterprise software features, Wipro restricted.

    “Wipro has tested a fine stage of innovation in offering proven, Oracle-based mostly CX options to clear up our joint consumers’ most crucial business challenges,” noted Terri corridor, group vp, North the united states purposes Alliances and Channels sales, Oracle. “We congratulate Wipro on profitable the 2015 Oracle Excellence Award for specialised associate of the year – North the us within the international programs Integrators CX carrier functions category. This fulfillment is a testament to their dedication in opposition t excellence and in providing options that drive precise business value and outcomes for their valued clientele.”

    The Oracle Excellence Awards for specialised partner of the year encourage innovation by using Oracle PartnerNetwork (OPN) members, who use Oracle’s items and expertise to create cost for consumers and generate new business talents.

    About Wipro Ltd.

    Wipro Ltd. (NYSE:WIT) is a number one assistance expertise, Consulting and enterprise technique features business that gives you solutions to enable its clients to do company superior. Wipro supplies successful business effects through its deep industry journey and a 360 degree view of "company through expertise" - helping purchasers create a hit and adaptive agencies. a company diagnosed globally for its finished portfolio of capabilities, a practitioner's method to providing innovation, and a company extensive dedication to sustainability, Wipro has a staff of over 150,000, serving consumers in a hundred seventy five+ cities throughout 6 continents. For greater information, please visit www.wipro.com

    About Oracle OpenWorld

    Oracle OpenWorld 2015 promises the ideal cloud journey. The business’s most critical company conference includes thousands of educational sessions and features demos and exhibitions from a whole bunch of partners and shoppers from all over showcasing Oracle’s complete cloud choices, including an built-in stack of purposes, platform and infrastructure capabilities, in addition to converged techniques and trade options. Tens of thousands of in-grownup attendees and hundreds of thousands on-line profit constructive product and industry-particular perception to aid them radically change their organizations with Oracle. Oracle OpenWorld 2015 is being held October 25 through October 29 on the Moscone center in San Francisco. For extra counsel; to register; or to watch Oracle OpenWorld keynotes, classes, and greater, consult with Oracle OpenWorld 2015. be part of the Oracle OpenWorld dialogue on Twitter #oow15, facebook, and the Oracle OpenWorld blog.

    About Oracle PartnerNetwork

    Oracle PartnerNetwork (OPN) specialized is the newest version of Oracle's partner application that gives partners with equipment to more advantageous advance, promote and put into effect Oracle options. OPN specialized offers elements to coach and guide really expert competencies of Oracle items and solutions and has developed to recognize Oracle's becoming product portfolio, accomplice base and business chance. the important thing to the latest enhancements to OPN is the ability for partners to differentiate via Specializations. Specializations are carried out through competency construction, business results, capabilities and proven success. To find out greater visit http://www.oracle.com/partners.

    logos

    Oracle is a registered trademark of Oracle and/or its affiliates.

    ahead-looking and Cautionary Statements

    certain statements during this release concerning our future increase prospects are forward-looking statements, which contain a couple of dangers, and uncertainties that may cause actual outcomes to vary materially from these in such ahead-looking statements. The risks and uncertainties regarding these statements include, but aren't confined to, risks and uncertainties involving fluctuations in our revenue, salary and earnings, our means to generate and manage increase, excessive competitors in IT features, our potential to preserve our can charge skills, wage raises in India, our capacity to attract and hold tremendously expert gurus, time and value overruns on mounted-expense, mounted-time frame contracts, customer attention, restrictions on immigration, our capability to manipulate our international operations, decreased demand for technology in our key center of attention areas, disruptions in telecommunication networks, our potential to correctly comprehensive and combine capabilities acquisitions, liability for damages on our carrier contracts, the success of the companies during which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, battle, prison restrictions on elevating capital or buying corporations outdoor India, unauthorized use of our highbrow property, and established financial conditions affecting our enterprise and industry. extra risks that might affect our future operating results are greater wholly described in our filings with the USA Securities and change commission. These filings are available at www.sec.gov. We can also, from time to time, make additional written and oral ahead-searching statements, including statements contained within the business’s filings with the Securities and trade commission and our studies to shareholders. We don't undertake to replace any ahead-looking observation that could be made every so often via us or on our behalf.


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    Test Code : 1Z0-465
    Test Name : Oracle RightNow CX Cloud Service 2012 Essentials
    Vendor Name : Oracle
    Q&A : 80 Real Questions

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    Oracle RightNow CX Cloud Service 2012 Essentials

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    Oracle Announces RightNow CX Cloud Service November 2012 Release | killexams.com real questions and Pass4sure dumps

    REDWOOD SHORES, CA--(Marketwire - Dec 13, 2012) - Oracle ( NASDAQ : ORCL )

    News Facts

  • The November 2012 release of Oracle's RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle's commitment to enhancing the Oracle RightNow offering following the acquisition.
  • New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership.
  • Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time.
  • Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*)
  • To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution.
  • The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service.
  • New Capabilities

  • Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include:
  • Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information.
  • Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience.
  • Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel.
  • Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency.
  • Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel.
  • Additional Capabilities include:
  • Improved Web developer tools for more efficient self-service user interface design
  • Improved administration for enhanced user sessions management
  • Increased cross-channel community collaboration
  • Enhanced extensibility widgets and syndication management
  • Streamlined content management and analytics capabilities
  • Supporting Quotes

  • "With the latest release of the Oracle RightNow CX Cloud Service, organizations can now take engagement with their customers to a new level in order to strengthen relationships that achieve greater business results. Through the ability to have more proactive, personalized engagements, organizations can increase the likelihood of a sale and reduce time to service resolution," said David Vap, Group Vice President Products, Oracle. "With our latest investments, the functionality of the Oracle RightNow Chat Cloud Service is unparalleled in the market."
  • Supporting Resources

    Oracle CX on Social Media

    Oracle Cloud Solutions Oracle provides the industry's broadest and most complete portfolio of public, private and hybrid cloud offerings. The Oracle Cloud delivers a broad suite of subscription-based, enterprise-grade Application, Platform, Infrastructure and Social Services. Oracle also provides a comprehensive portfolio of cloud products and managed cloud services for IT providers to build and manage clouds.

    About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle ( NASDAQ : ORCL ), visit www.oracle.com.

    Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

    * SOURCE: Understanding Customer Service Satisfaction To Inform Your 2012 eBusiness Strategy, Forrester Research, Diane Clarkson, January 23, 2012


    Oracle Targets Salesforce with Latest Buy: RightNow for $1.5 Billion | killexams.com real questions and Pass4sure dumps

    Oracle has entered into an agreement to acquire RightNow, a customer service software maker that’s used  by over 2,000 clients, according to the company. Its flagship offering is called RightNow CX, a cloud-based product designed to enhance online customer experience.  This will also put Oracle in a more competitive position against Salesforce.

    Oracle is shelling out $43.00 per share, or  a total of  $1.5 billion, for the buy, a number that’s about 20 percent higher than RightNow’s Friday closing price of $35.96.  Shares of RightNow quickly caught up though, shooting up by more than 19 percent following the acquisition announcement.

    “The Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.”

    Oracle continues to both “write code” — to integrate it’s disparate application assets (e.g. Oracle FusionApps)– and “write checks” to acquire companies like Endeca and RightNow.

    “RightNow is a direct play against Salesforce.com, which increasingly is getting under Oracle’s skin,” says Dave Vellante, founder of Wikibon.  “Oracle is acquiring RightNow to gain access to a more cost effective CRM platform (than Siebel– which is viewed as higher end and more complex). RightNow allows Oracle to increase its presence in the SaaS market, particularly with small businesses where Oracle has been behind.”

    It’s classic Oracle. Pay “short” money for a technology that is far less expensive than acquiring the leader, bundle it into the Oracle solution set and be a one-stop-shop for its clients.  Vellante goes on to point out some things clients should look out for:

    “The thing clients need to be careful about is 1) it’s all oracle all the time and 2) Oracle’s integration (for all its software assets) takes a long time and is still limited – even with FusionApps. Oracle can’t integration as fast as it is buying companies so much of the integration burden falls on customers.”

    There are several appealing aspects to the deal for Oracle beyond just the 2,000+ paying customers added to the mix, according to GigaOM’s Barb Darrow.  One is that RightNow will add a SMB CRM solution to Oracle’s existing portfolio, which currently only features high-end enterprise scale solutions based on technology from Siebel Systems.

    Oracle is looking to do two things: compete with Salesforce and grow its cloud presence. The acquisition can help boost both of these goals directly.

    It’s hardly been a week since Oracle’s acquisition of Endeca. Klint Finley looked into the deal, highlighting its importance for both companies and comparing it with HP’s acquisition of Autonomy: the company’s IP will likely be incorporated with Oracle’s own e-commerce and BI portfolio, in addition to its database line-up.

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    The Inside Story: How The Top 18 CRM Solutions Stack Up In 2012 | killexams.com real questions and Pass4sure dumps

    The most frequent question I get every day is: “What is the best CRM technology solution for my company?” I recently teamed with five other Forrester analysts (Kate Leggett, Boris Evelson, Brian Walker, and Stephen Powers) to evaluate 18 leading CRM solutions against more than 400 product feature, platform, and market presence criteria. Here’s a sneak peek at our key findings from two new reports: The Forrester Wave™: Crm Suites For Large Organizations, Q3 2012 and The Forrester Wave™ For Midsized Organizations, Q3 2012.

    ? CRM solutions are widely adopted and buyers plan to increase investment. In fact, 50% of the 556 North America and European large organizations we recently surveyed have implemented a CRM solution (a marketing, sales, or customer service application). An additional 23% have plans to adopt a CRM solution within the next 12 to 24 months.

    ? Consolidation alters the vendor landscape. In response to the demand for solutions that support the cross-channel, end-to-end customer journey that defines the quality of the experience an organization delivers; large CRM vendors such and Oracle, SAP, and salesforce.com have acquired direct competitors or have snapped up companies in adjacent spaces to broaden their range of their offerings.

    ? SaaS solutions are growing fastest. Buyers like the low upfront costs, usability, flexibility, and speed-to-value of software-as-a-solutions (SaaS). Fast growing SaaS solutions include Microsoft Dynamics CRM Online, Oracle’s cloud CRM products — Oracle CRM On Demand, and Oracle RightNow CX Cloud Service — and salesforce.com. The Sage CRM products for the midmarket (Sage SalesLogix and Sage CRM) have also been retooled to include on-demand options, and SugarCRM is also available in a variety of on-demand deployment configurations. However, total- cost-of -ownership, data integration, security, and solution governance remain as concerns in the minds of buyers within large organizations with complex requirements.

    ? Oracle expands its collection of CRM solutions, but complexity increases. Oracle has a portfolio of strong CRM solutions. Although Oracle E-Business Suite CRM and Oracle PeopleSoft Enterprise CRM are losing ground in the market, Oracle Siebel CRM and Oracle CRM On Demand remain leaders. Oracle added another leader to its stable with its acquisition of RightNow Technologies. However, the introduction of Oracle Fusion CRM as well as acquisitions in adjacent spaces such as commerce (ATG) and business intelligence solutions (Endeca) may leave buyers wondering about product road maps. In addition, they may be apprehensive about the level of investment each solution will receive and the technical integration among them.

    ? SAP CRM has substantially increased its user base. The SAP CRM customer base has grown significantly in recent years (the company reports more than 7.5 million users), primarily within the large, predominantly B2B, SAP ERP installed base. This is a result of SAP investing for years in its core CRM solution, as well as offering new solution packaging, pricing, and implementation options to improve time-to-value. Strong integrations with related SAP solutions such as pricing and order management are attractive to organizations with an “all SAP” strategy. The CRM functionality of SAP Business-All-in- One provides an option for midsized companies. The company also now offers an on-demand CRM solution (SAP Sales On Demand), but functionality is limited to sales force automation.

    ? Several vendors benefit from increased BPM interest. Organizations can’t solve all customer interaction management problems with traditional data-centric CRM solutions alone. Rather, they need rules-based and more dynamic business process (BPM) solutions to orchestrate business processes across organizational silos. As a result, Pegasystems has been enjoying growth with its focus on offering a “platform for customer centricity.” Sword Ciboodle is finding acceptance for supporting complex, customer-interaction-intensive use cases. CDC Software’s Pivotal CRM has gained a place in the market among companies that need highly customized user interfaces (UIs) and strong process management capabilities.

    ? Six solutions offer breadth — but not depth — at lower price points. Solutions from FrontRange Solutions, Maximizer Software, NetSuite, Sage CRM, Sage SalesLogix, and Sugar CRM have been traditionally targeted at the midsize and small organization market, but sometimes find a home in smaller divisions of large enterprises. These vendors offer a breadth (although not depth) of CRM capability at lower price points than the vendors who are focused chiefly on the needs of large enterprises. Netsuite stands out with strength in eCommerce capabilities. SugarCRM, with its commercial open source development approach, is increasingly catching the interest of larger organizations in addition to its traditional base of smaller companies and individuals.



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    Oracle 1Z0-465 Exam (Oracle RightNow CX Cloud Service 2012 Essentials) Detailed Information



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