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1Z0-465 - Oracle RightNow CX Cloud Service 2012 Essentials - Dump Information

Vendor : Oracle
Exam Code : 1Z0-465
Exam Name : Oracle RightNow CX Cloud Service 2012 Essentials
Questions and Answers : 80 Q & A
Updated On : February 22, 2019
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1Z0-465 Oracle RightNow CX Cloud Service 2012 Essentials

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1Z0-465 exam Dumps Source : Oracle RightNow CX Cloud Service 2012 Essentials

Test Code : 1Z0-465
Test Name : Oracle RightNow CX Cloud Service 2012 Essentials
Vendor Name : Oracle
Q&A : 80 Real Questions

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Oracle Oracle RightNow CX Cloud

Oracle announces RightNow CX Cloud carrier November 2012 unencumber | killexams.com Real Questions and Pass4sure dumps

REDWOOD SHORES, CA--(Marketwire - Dec 13, 2012) - Oracle ( NASDAQ : ORCL )

news records

  • The November 2012 unencumber of Oracle's RightNow CX Cloud service marks the completion of development efforts for 2012 and continues Oracle's dedication to enhancing the Oracle RightNow offering following the acquisition.
  • New free up delivers key capabilities designed to aid agencies enrich customer experiences with a purpose to boost consumer acquisition and retention, whereas cutting back complete can charge of possession.
  • part of the Oracle Cloud, Oracle RightNow CX Cloud provider now integrates Oracle RightNow Chat Cloud provider with Oracle Engagement Engine Cloud provider, assisting corporations intelligently and proactively engage with customers in the course of the appropriate channel at the right time.
  • Chat options have emerged as a vital element of a go-channel customer adventure approach. according to Forrester analysis, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the maximum satisfaction level of all customer service channels at 62% delight. (*)
  • To support corporations convey stronger consumer experiences, Oracle has made colossal investments in Oracle RightNow Chat Cloud carrier all the way through 2012. With the addition of guidelines-based engagement to current capabilities similar to co-browse, cellular chat, and go-channel capabilities integration with the contact core, all delivered via the cloud, Oracle RightNow Chat Cloud carrier is differentiated because the business-main chat solution.
  • The Oracle Cloud presents a large portfolio of application as-a-carrier functions, together with Oracle client carrier and support Cloud provider, which is in line with the Oracle RightNow CX Cloud carrier.
  • New Capabilities

  • Key Oracle RightNow Chat Cloud provider and other go-channel capabilities encompass:
  • Chat business suggestions, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help allow businesses catch prosperous traveller information and invoke advanced movements and triggers. Chat company guidelines permit granular control over when to engage a customer by the use of the chat channel in keeping with customer behavior, client profile advice and operational assistance.
  • click-to-call offers the alternative for a consumer to engage with a reside agent over the cell all through the internet browsing journey.
  • Chat Availability Controls provide businesses with the means to throttle volume during the chat channel based on true-time agent availability and wait time thresholds. This potential to manipulate the channel extra correctly enables organizations to give a better event to purchasers using the chat channel.
  • Strategic and Operational Chat Channel Analytics deliver more advantageous insight into channel and agent productivity and utilization and effectiveness with each out-of-the-container studies and advert hoc experiences. New chat channel analytics give comprehensive metrics with full statistics transparency.
  • background service Updates increase excessive availability metrics for Oracle RightNow Chat Cloud carrier right through carrier update intervals, setting the industry main typical for revenue and service beginning to purchasers by the use of the chat channel.
  • further Capabilities encompass:
  • improved internet developer tools for extra productive self-carrier consumer interface design
  • more desirable administration for more advantageous consumer sessions administration
  • improved go-channel community collaboration
  • stronger extensibility widgets and syndication management
  • Streamlined content administration and analytics capabilities
  • helping fees

  • "With the newest unlock of the Oracle RightNow CX Cloud carrier, companies can now take engagement with their valued clientele to a new stage with the intention to give a boost to relationships that achieve more advantageous company outcomes. in the course of the capability to have more proactive, personalized engagements, agencies can raise the probability of a sale and reduce time to carrier decision," referred to David Vap, neighborhood vice chairman products, Oracle. "With our latest investments, the functionality of the Oracle RightNow Chat Cloud provider is unparalleled in the market."
  • supporting supplies

    Oracle CX on Social Media

    Oracle Cloud options Oracle provides the trade's broadest and most comprehensive portfolio of public, deepest and hybrid cloud choices. The Oracle Cloud promises a wide suite of subscription-based, commercial enterprise-grade software, Platform, Infrastructure and Social features. Oracle additionally provides a complete portfolio of cloud items and managed cloud services for IT providers to build and manipulate clouds.

    About Oracle Oracle engineers hardware and application to work together in the cloud and to your information center. For more suggestions about Oracle ( NASDAQ : ORCL ), consult with www.oracle.com.

    trademarks Oracle and Java are registered emblems of Oracle and/or its associates. other names could be emblems of their respective homeowners.

    * source: understanding client service satisfaction to notify Your 2012 eBusiness strategy, Forrester analysis, Diane Clarkson, January 23, 2012


    a short Evolution of Oracle service Cloud | killexams.com Real Questions and Pass4sure dumps

    Oracle service Cloud is a modern client experience (CX) software that permits corporations to join with their clients and facilitate consumer adventure in the consumer’s channel of choice. it is a complete Omni-channel solution that allows corporations to engage with their shoppers throughout any channel — electronic mail, mobile, chat, web, social media and any mobile gadget.

    Oracle got a string of groups in 2011, to gain a competitive advantage within the CRM market. Oracle had acquired “InQuira” for business abilities administration solutions in July 2011 and through October 2011, “RightNow applied sciences”- a cloud based CRM became bought. This confirmed that Oracle turned into thinking about being in the cloud area for CRM.

    RightNow applied sciences become based in 1997 and created a utility product that focused on consumer service with an integrated competencies base.

    When Oracle had obtained RightNow CX, the core points had been:

    source:Oracle
  • RightNow net adventure
  • RightNow Social experience
  • RightNow Contact middle adventure
  • RightNow have interaction
  • Over time, with a redesigned product emblem, the product become re-branded as Oracle carrier Cloud, to help Oracle compete in the CX cloud provider business and to make it a more direct competitor to the carrier Cloud providing of SalesForce.com.

    other awesome acquisitions such as Eloqua changed into converted into up to date advertising Cloud and Inquira — the On Premise competencies answer changed into modified into Oracle potential for massive enterprise purchasers.

    Oracle persevered to make investments to develop and extend its cloud functions by way of including greater core facets into the Oracle provider Cloud portfolio. Oracle is continually evolving to meet the ever-growing to be demands of the CX provider market and here is made viable by using the platform on which it's built on. Oracle provider Cloud is the basis that makes it possible for awesome consumer event.

    supply: Oracle

    continuing its investments in cloud purposes, Oracle acquired TOA box service in July 2014 to herald greater value to the Oracle service Cloud CX portfolio.

    supply : Oracle

    In November 2015, Oracle introduced Oracle carrier Cloud talents superior, which brings the important thing capabilities of Oracle advantage business to the cloud. The advantage superior edition leverages key capabilities from Oracle’s optimum-in-type knowledge management answer, Oracle competencies enterprise (previously InQuira). knowledge superior brings presents valued clientele a sturdy set of aspects and capabilities in the cloud, with more convenient administration and a lessen cost of ownership.

    In Conclusion

    Oracle continues to empower its valued clientele and grants first-rate customer experiences with Oracle service Cloud. The August 2016 liberate of Oracle carrier Cloud provides new capabilities throughout the platform, together with enhancements to expertise superior, web customer service, coverage Automation and box service. moreover, with this free up it also brought a multi-platform cellular Accelerator that helps create a tailor-made cellular app, enabling a firm’s employees to with ease access consumer and case tips, tasks, view dashboards and more on their own mobile gadget.

    Oracle service Cloud offers groups a dynamic, ideal-in-classification device set for developing a great consumer experience. With world structure, reliability and protection controls, commercial enterprise integration and operational maturity, the Oracle service Cloud Platform gives companies with value and first-rate customer experience.

    Does Oracle service Cloud meet your needs? tell us your recommendations under!


    Wipro Wins Oracle Excellence Award for specialised partner of the yr - North the united states in international methods Integrators CX carrier applications | killexams.com Real Questions and Pass4sure dumps

    SAN FRANCISCO, LONDON, & BANGALORE, India--(company WIRE)--Wipro restricted (NYSE:WIT), a number one global tips know-how, consulting and company procedure services enterprise, nowadays introduced that it changed into awarded the 2015 Oracle Excellence Award for specialised partner of the year – North the usa, in the ‘global systems Integrators CX service applications’ category for its commitment to convey creative, really good options and features in keeping with Oracle utility and hardware.

    The award recognizes Wipro for its commitment in supplying ingenious and really good solutions and features to its purchasers throughout industries, using Oracle RightNow CX Cloud service purposes. These options permit Wipro’s valued clientele to give a multi-channel, advanced client event to their end customers.

    we are delighted to be recognized with this award, which is a reflection of our capacity to carry inventive digital solutions. Our adventure-as-a-carrier providing on integrated Oracle cloud platform helps our shoppers profit the dual competencies of agility and pay-per-use. We seem forward to align our vision with Oracle, helping enterprises modernize their business techniques and productivity in the age of provider economy,” talked about Bhanumurthy BM, Chief government & President, company software capabilities, Wipro restrained.

    “Wipro has verified a pretty good stage of innovation in delivering confirmed, Oracle-based CX options to remedy our joint valued clientele’ most vital enterprise challenges,” spoke of Terri hall, group vp, North the united states purposes Alliances and Channels income, Oracle. “We congratulate Wipro on successful the 2015 Oracle Excellence Award for specialized accomplice of the yr – North the united states in the global systems Integrators CX service functions category. This success is a testomony to their dedication against excellence and in providing solutions that pressure precise business cost and consequences for their valued clientele.”

    The Oracle Excellence Awards for specialized associate of the yr motivate innovation through Oracle PartnerNetwork (OPN) individuals, who use Oracle’s products and expertise to create price for purchasers and generate new enterprise knowledge.

    About Wipro Ltd.

    Wipro Ltd. (NYSE:WIT) is a number one advice technology, Consulting and enterprise manner services company that provides options to enable its shoppers to do enterprise superior. Wipro can provide successful enterprise consequences through its deep industry journey and a 360 degree view of "company through technology" - helping purchasers create a success and adaptive organizations. a corporation identified globally for its complete portfolio of functions, a practitioner's approach to providing innovation, and an organization wide dedication to sustainability, Wipro has a workforce of over one hundred fifty,000, serving clients in a hundred seventy five+ cities throughout 6 continents. For greater guidance, please talk over with www.wipro.com

    About Oracle OpenWorld

    Oracle OpenWorld 2015 promises the top-rated cloud experience. The business’s most essential business conference comprises thousands of tutorial classes and contours demos and exhibitions from a whole lot of companions and consumers from worldwide showcasing Oracle’s comprehensive cloud offerings, including an built-in stack of applications, platform and infrastructure functions, in addition to converged programs and industry options. Tens of lots of in-grownup attendees and millions on-line gain advantageous product and trade-certain insight to help them radically change their agencies with Oracle. Oracle OpenWorld 2015 is being held October 25 through October 29 on the Moscone core in San Francisco. For greater assistance; to register; or to monitor Oracle OpenWorld keynotes, periods, and more, discuss with Oracle OpenWorld 2015. be a part of the Oracle OpenWorld discussion on Twitter #oow15, facebook, and the Oracle OpenWorld weblog.

    About Oracle PartnerNetwork

    Oracle PartnerNetwork (OPN) really expert is the newest edition of Oracle's associate application that gives partners with tools to greater increase, sell and enforce Oracle solutions. OPN specialized offers supplies to teach and guide specialized expertise of Oracle items and options and has developed to admire Oracle's becoming product portfolio, accomplice base and business chance. the key to the newest enhancements to OPN is the capability for companions to distinguish through Specializations. Specializations are done through competency development, business results, potential and proven success. To find out extra seek advice from http://www.oracle.com/companions.

    logos

    Oracle is a registered trademark of Oracle and/or its associates.

    ahead-looking and Cautionary Statements

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    Oracle RightNow CX Cloud Service 2012 Essentials

    Pass 4 sure 1Z0-465 dumps | Killexams.com 1Z0-465 real questions | [HOSTED-SITE]

    Oracle Announces RightNow CX Cloud Service November 2012 Release | killexams.com real questions and Pass4sure dumps

    REDWOOD SHORES, CA--(Marketwire - Dec 13, 2012) - Oracle ( NASDAQ : ORCL )

    News Facts

  • The November 2012 release of Oracle's RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle's commitment to enhancing the Oracle RightNow offering following the acquisition.
  • New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership.
  • Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time.
  • Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*)
  • To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution.
  • The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service.
  • New Capabilities

  • Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include:
  • Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information.
  • Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience.
  • Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel.
  • Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency.
  • Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel.
  • Additional Capabilities include:
  • Improved Web developer tools for more efficient self-service user interface design
  • Improved administration for enhanced user sessions management
  • Increased cross-channel community collaboration
  • Enhanced extensibility widgets and syndication management
  • Streamlined content management and analytics capabilities
  • Supporting Quotes

  • "With the latest release of the Oracle RightNow CX Cloud Service, organizations can now take engagement with their customers to a new level in order to strengthen relationships that achieve greater business results. Through the ability to have more proactive, personalized engagements, organizations can increase the likelihood of a sale and reduce time to service resolution," said David Vap, Group Vice President Products, Oracle. "With our latest investments, the functionality of the Oracle RightNow Chat Cloud Service is unparalleled in the market."
  • Supporting Resources

    Oracle CX on Social Media

    Oracle Cloud Solutions Oracle provides the industry's broadest and most complete portfolio of public, private and hybrid cloud offerings. The Oracle Cloud delivers a broad suite of subscription-based, enterprise-grade Application, Platform, Infrastructure and Social Services. Oracle also provides a comprehensive portfolio of cloud products and managed cloud services for IT providers to build and manage clouds.

    About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle ( NASDAQ : ORCL ), visit www.oracle.com.

    Trademarks Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

    * SOURCE: Understanding Customer Service Satisfaction To Inform Your 2012 eBusiness Strategy, Forrester Research, Diane Clarkson, January 23, 2012


    Oracle spends $1.5 Billion on public cloud CRM company RightNow | killexams.com real questions and Pass4sure dumps

    Leading enterprise IT company Oracle announced on Monday that it will be acquiring cloud customer service company RightNow for approximately $1.5 billion.

    Since CRM is a major aspect of Oracle's business, RightNow's cloud-based customer experience suite, RightNow CX will make an attractive addition to Oracle's cloud CRM platforms. RightNow CX is already used by almost 2,000 companies internationally, by companies such as NASA, eHarmony, Yahoo, Reuters, Overstock, The U.S. Army, and Nikon to name just a few.

    The company pulled in $57.7 million in revenue in the third quarter of 2011, which was a 19% increase over last year

    Oracle says RightNow's customer service products will be integrated into both its B2C and B2B channels.

    "Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud," said Thomas Kurian, Executive Vice President, Oracle Development in a statement on Monday. "RightNow's leading customer service cloud is a very important addition to Oracle's Public Cloud."

    The transaction was unanimously approved by RightNow's board of directors and will likely close between late 2011 and early 2012.


    Oracle Targets Salesforce with Latest Buy: RightNow for $1.5 Billion | killexams.com real questions and Pass4sure dumps

    Oracle has entered into an agreement to acquire RightNow, a customer service software maker that’s used  by over 2,000 clients, according to the company. Its flagship offering is called RightNow CX, a cloud-based product designed to enhance online customer experience.  This will also put Oracle in a more competitive position against Salesforce.

    Oracle is shelling out $43.00 per share, or  a total of  $1.5 billion, for the buy, a number that’s about 20 percent higher than RightNow’s Friday closing price of $35.96.  Shares of RightNow quickly caught up though, shooting up by more than 19 percent following the acquisition announcement.

    “The Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.”

    Oracle continues to both “write code” — to integrate it’s disparate application assets (e.g. Oracle FusionApps)– and “write checks” to acquire companies like Endeca and RightNow.

    “RightNow is a direct play against Salesforce.com, which increasingly is getting under Oracle’s skin,” says Dave Vellante, founder of Wikibon.  “Oracle is acquiring RightNow to gain access to a more cost effective CRM platform (than Siebel– which is viewed as higher end and more complex). RightNow allows Oracle to increase its presence in the SaaS market, particularly with small businesses where Oracle has been behind.”

    It’s classic Oracle. Pay “short” money for a technology that is far less expensive than acquiring the leader, bundle it into the Oracle solution set and be a one-stop-shop for its clients.  Vellante goes on to point out some things clients should look out for:

    “The thing clients need to be careful about is 1) it’s all oracle all the time and 2) Oracle’s integration (for all its software assets) takes a long time and is still limited – even with FusionApps. Oracle can’t integration as fast as it is buying companies so much of the integration burden falls on customers.”

    There are several appealing aspects to the deal for Oracle beyond just the 2,000+ paying customers added to the mix, according to GigaOM’s Barb Darrow.  One is that RightNow will add a SMB CRM solution to Oracle’s existing portfolio, which currently only features high-end enterprise scale solutions based on technology from Siebel Systems.

    Oracle is looking to do two things: compete with Salesforce and grow its cloud presence. The acquisition can help boost both of these goals directly.

    It’s hardly been a week since Oracle’s acquisition of Endeca. Klint Finley looked into the deal, highlighting its importance for both companies and comparing it with HP’s acquisition of Autonomy: the company’s IP will likely be incorporated with Oracle’s own e-commerce and BI portfolio, in addition to its database line-up.

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    Oracle 1Z0-465 Exam (Oracle RightNow CX Cloud Service 2012 Essentials) Detailed Information



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