|Exam Name||:||Oracle Fusion CRM: Sales 2014 Implementation Essentials|
|Questions and Answers||:||146 Q & A|
|Updated On||:||February 15, 2019|
|PDF Download Mirror||:||Pass4sure 1Z0-425 Dump|
|Get Full Version||:||Pass4sure 1Z0-425 Full Version|
1Z0-425 exam Dumps Source : Oracle Fusion CRM: Sales 2014 Implementation Essentials
Test Code : 1Z0-425
Test Name : Oracle Fusion CRM: Sales 2014 Implementation Essentials
Vendor Name : Oracle
Q&A : 146 Real Questions
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Oracle made a bold circulation into cloud CRM this month, but what does it mean for rivals like Salesforce and Microsoft and Oracle's personal Siebel shoppers?
The CRM (consumer relationship administration) market acquired slightly busier this month with the entry of Oracle's long-awaited Oracle Fusion CRM, which is also the basis of Oracle's new Public Cloud.
because the newest entry in a really aggressive market, Oracle (NASDAQ: ORCL) will ought to stand out to get observed. So how does it stack up towards centered choices from the likes of Microsoft, Salesforce.com and SAP? and maybe extra importantly for Oracle's longtime valued clientele, will Oracle Fusion CRM spell the end of CRM On Demand, its latest cloud offering in response to Siebel, and Siebel CRM?
"The Oracle cloud is a bit distinct," stated Oracle CEO Larry Ellison when he introduced the product suite on the Oracle OpenWorld 2011 consumer convention these days.
The Oracle Public Cloud is both a platform as a carrier and applications as a provider, he explained.
"the key change is the Oracle Public Cloud is in keeping with industry standards and helps full interoperability with different clouds and your information middle on premise," he referred to.
through necessities, he essentially meant Java. Oracle's cloud claims to run any app written in Java.The end of Siebel and CRM On Demand?
one of the main ideas of the Fusion functions development effort become to convey the most efficient concepts, architectural patterns and enterprise practices of all "legacy" purposes (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, etc) into the brand new suite, wrote Alexander Hansal in his October 17 weblog submit.
Hansal, a technical teacher in Siebel and an Oracle advisor, wrote, "The trained eye will see standard 'Siebel patterns' in Fusion CRM. nonetheless, the requirements for CRM have enormously modified within the final years, so there are a lot of new things as neatly."
Hansal said Siebel purchasers have three alternate options: stay with their legacy utility by using upgrading to probably the most mature version (Siebel eight.1.1); increase their present legacy app with new performance offered through the Fusion purposes stack; or ditch the legacy stuff and embrace the new Fusion world.
consumers can quite simply upgrade, he believes, because Fusion applications are designed from the ground as much as co-exist with Oracle's legacy apps.
Hansal concluded: "I agree with that Siebel CRM isn't useless. Too many hours and dollars/euros/rubel were spent with the aid of customers in Siebel projects to naively consider that they will just dump it thinking about edition 1 of Fusion CRM.
"while I continually don't do too a whole lot IT crystal balling, we may still see yet another decade of thriving Siebel initiatives, however there's a new flower within the backyard which we shouldn't forget about (interprets to: awaken and get educated on Fusion functions."Oracle Public Cloud: The comprehensive CRM package?
"Oracle is the handiest seller that offers a complete suite of enterprise solutions within the cloud, which comprises both utility features and platform ones," shuttle Chowdhry, managing director of equity analysis at world Equities research, wrote in a recent research note.
Oracle's utility capabilities encompass Fusion CRM, Fusion HCM and Social Networks, while its platform capabilities encompass Java features and Database capabilities – and simply this week, Oracle introduced cloud client service with the acquisition of RightNow.
Oracle claims, amongst other issues, that its Oracle Fusion CRM Cloud carrier allows businesses to mix customer and product master records advice with all CRM tactics – which the vendor says is a first for cloud-based mostly CRM options. Oracle additionally claims that the provider grants a consolidated customer middle for all CRM business approaches.Oracle Shuns Multi-tenancy
youngsters Ellison indulged himself and his captive audience in taking pot shots at Salesforce, Forrester analysis analyst James Staten spoke of he believes the Oracle providing can be greater of a right away competitor to Amazon web functions than drive.com.
The strongest evidence is in Oracle's stance on multi-tenancy, noted Staten, noting that Ellison shunned a tenancy model constructed on shared records shops and utility fashions, that are key to the profitability of Salesforce.com (and most proper SaaS and PaaS options).
The Oracle Cloud offering is primarily based not on multi-tenancy, however on virtualization containers that allow valued clientele to seamlessly swap from side to side between the deepest and the public clouds.
"Oracle will little question use its own Xen-based mostly hypervisor, OracleVM, as opposed to the enterprise general VMware vSphere," mentioned Staten, noting that photograph conversion between the two platforms is fairly convenient.
whereas many commercial enterprise infrastructure and operational specialists will applaud this method, this IaaS-centric structure is much more useful resource-intensive for aiding numerous customers than the Salesforce mannequin, Staten noted.
Microsoft looks to accept as true with Salesforce, as its home windows Azure mannequin applies tenancy at the utility level as neatly, he introduced.
a large selling factor for Oracle could be that the same Fusion middleware application sold on-premises is accessible in the cloud and that the programming model for Oracle Public Cloud is an identical open standards-primarily based languages of Java, BPEL and web features.
"here's in clear contrast to the walled gardens of most different PaaS choices," noted Staten. "Microsoft comes closest to this cost proposition as most open languages and internet services are supported but the middleware capabilities of Azure don't seem to be one-for-one with their on-premise equivalents."
little question some IT execs will laud this architectural consistency, as it vastly eases the migration of Java apps between on-premises and cloud.Pricing and Financials Coming
while Ellison announced a set of cloud functions – 4 SaaS purposes and 4 PaaS services – handiest a subset of those seem on the cloud.oracle.com web page.
most effective the enterprise's database and Java features are proven as PaaS capabilities, with the already pre-existing CRM and human capital management as SaaS functions.
Staten stated management and Fusion Financials (Oracle eBusiness Suite) are expected to comply with at the SaaS layer, with an information provider to supposedly rival Azure. a lot of unknowns stay for this carrier, the greatest being pricing, noted Staten.
whereas Ellison noted an AWS-like pay-per-use mannequin, he also pointed out the requirement of a subscription.
As each example will encompass at the least both an Oracle database or a WebLogic app server, users can expect each example to charge far more than Amazon's $0.08 for a small VM, stated Staten.
SAN FRANCISCO, CA--(Marketwired - Sep 24, 2013) - SpringCM®, a Silver stage member of Oracle PartnerNetwork (OPN), these days introduced that the business's content material Cloud services have been built-in with Oracle income Cloud (Fusion CRM). SpringCM's Cloud content capabilities in conjunction with Oracle income Cloud provides a single vacation spot for storing, sharing and dealing with content, from conception to completion, on very nearly any machine. The integrated solution offers Oracle income Cloud users one-click access to sales-related documents, enabling them to superior manipulate content, reminiscent of fees and contracts, throughout the earnings system. The integrated answer is now accessible in the new Oracle Cloud market.
SpringCM will show the built-in Oracle revenue Cloud and SpringCM answer within the Cloud Pavilion at Oracle OpenWorld 2013, September 22-26.
SpringCM and Oracle sales Cloud Fusion the integration of Oracle income Cloud and SpringCM content Cloud capabilities helps earnings and operations teams get rid of the time-consuming snags in sales cycles, which may aid groups realize improved salary volume and pace. SpringCM combines the ease-of-use of consumer cloud storage functions with mighty business-classification content material management capabilities designed to put content to work.
the usage of a full-featured SpringCM folder embedded in Oracle income Cloud, users can easily and hastily add and work with current content material devoid of leaving Oracle. users can edit, share and collaborate on content, reminiscent of advertising and marketing materials, proposals, rates and contracts, with inside crew individuals and exterior purchasers and partners. And users can all the time have the most current content material with SpringCM's rich guide for versioning, take a look at/sign in, notifications and detailed audit trails and manage over who can view and regulate content material.
further aspects include:
"SpringCM ties into Oracle earnings Cloud for an accelerated and wholly integrated sales and contract administration procedure," referred to Jonathan Leitner, Senior vice chairman of business development at SpringCM. "Giving income teams one-click entry to content makes everything quicker and less difficult -- from contract creation via negotiation, alterations, approvals, signatures, archiving and renewals. Reps can focus on prospects, consumers and shutting deals, as a substitute of chasing content material. With Oracle income Cloud and SpringCM, agencies can directly and dramatically enrich their earnings procedures."
About SpringCM SpringCM is a pacesetter in content Cloud capabilities for the commercial enterprise. agencies should do more than shop and share content material -- they deserve to put content material to work to speed up company consequences. SpringCM helps global manufacturers and public sector agencies -- Google, facebook and the Commonwealth of Virginia, amongst others -- clear up content-linked problems that stand within the manner of optimizing revenues, chopping fees, and mitigating chance.
About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) really expert is the newest version of Oracle's accomplice application that gives partners with tools to enhanced increase, promote and put in force Oracle solutions. OPN specialized presents materials to instruct and guide really expert competencies of Oracle products and options and has evolved to appreciate Oracle's starting to be product portfolio, accomplice base and enterprise chance. Key to the newest enhancements to OPN is the capacity for partners to distinguish through Specializations. Specializations are performed via competency building, business consequences, talents and confirmed success. To find out more visit http://www.oracle.com/partners.
trademarks Oracle and Java are registered trademarks of Oracle and/or its associates.
New particulars from Oracle concerning the future of its cloud and on-premise CRM application.
What’s next for Oracle on the CRM entrance?
To aid answer that question, I’ve been spending time with our chums at Oracle recently, making bound we right here at Innoveer have a full graphic of the business’s future CRM approach, not least to be certain we give correct-notch support and advice to our bevy of dedicated Oracle CRM On Demand consumers.
For historical past, we frequently assist our valued clientele consider which CRM platform will ultimate meet their enterprise necessities, and often interface with Oracle–the enterprise is very responsive–during these reviews. Then again, we’ve worked with Siebel, and then Oracle, for decades, continuing most recently with its cloud-based mostly Oracle CRM On Demand utility.The Innoveer View
Now add Oracle Fusion CRM to the dialogue. Of course, we’ve been listening to concerning the Fusion stack–a full enterprise suite which presents an awful lot more than simply CRM, and which can run on-premise or in the cloud–for a while, and Oracle has been buying a large number of agencies and technologies to make it turn up.
truely, providing the Fusion vision has been a lengthy, advanced assignment, and we’ve been inspired to no longer simply see Fusion CRM get released, however also rapidly circulation ahead. Oracle tells me they’re already on their third element free up. To make sure, no longer each company will want the total suite of capabilities–including ERP, sales, finance, and every thing in between–nonetheless it’s vital to understand what’s on present.
Already, the Fusion consumer relationship management capabilities seem to be relatively comprehensive. The CRM module may not have the entire depth that you'd see in Salesforce.com, but it surely covers all of the bases–together with our 5 must-have CRM earnings capabilities, as well as mobility. On the social business entrance, however, while Fusion does present linked capabilities–which is splendid–it’s nonetheless early days. Likewise while the software offers some advertising automation capabilities, it’s no longer yet to the stage of a Marketo or Eloqua.Is Fusion CRM Your next Step?
should Oracle’s CRM Fusion be protected in any assessment of a subsequent-era CRM system, in spite of even if you’re coming from Siebel? truly. but we’d also recommend that you consider Microsoft CRM Dynamics, Oracle CRM On Demand, as well as Salesforce.com.
due to the fact that we've lots of Siebel CRM customers, we also spent loads of time speakme with Oracle about how Siebel users may still movement ahead. Oracle became very adamant that it'll continue to guide Siebel users. That spoke of, being on an old-fashioned platform is still complex; and we think Siebel continues its slow march to extinction. Economically speakme, agree with that you simply’ll spend in regards to the same sum of money to improve Siebel as you possibly can to circulate to a latest CRM utility that includes a state-of-the-paintings interface and lines. In different words, the mandate is obvious: neglect Siebel.Oracle’s upgrade assistance
For present Siebel–in addition to Oracle CRM On Demand–consumers, how when you method Fusion CRM? in response to Oracle, present valued clientele of those two products will have three improve alternatives:
For Siebel users, a note of warning: Don’t are attempting to without problems recreate your current Siebel capabilities in Fusion CRM or any other CRM utility. The CRM state of the art has advanced considerably given that the Siebel days, and CRM-supported enterprise methods that formerly required 10 steps can also now be completed–with modern programs–in exactly 5 steps, in case you allow them to.aspect CRM strategy before identifying know-how
As that warning suggests, whenever americans begin discussing CRM expertise from Oracle–or Microsoft, or Salesforce–device talk too regularly trumps the true remember handy, which is finding the premiere software to help your enterprise dreams.
To keep the dialogue concentrated on the right degree–and e-book now not simply expertise preference however also expectations for the business challenges it will solve, in addition to the way it can be “bought” to users–we all the time recommend that any company that wishes to change its existing CRM device first undertake a CRM strategy engagement.
On a connected note, we also present a cloud technology option carrier, to help groups choose the choicest CRM application for the job. technology isn’t every thing, but the utility you choose nowadays might be important–no longer least because you’ll be the use of it well into the longer term.study extra
How is Oracle CRM On Demand helping serve organizations’ income, advertising, and consumer carrier wants? See our case reports with building materials company combination Industries, Suffolk construction company, as well as a tremendous brick brand, for actual-world examples of Oracle CRM On Demand in motion.
post and thumbnail photos courtesy of Flickr consumer Håkan Dahlström.
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Content marketing growth is about evolution, not revolution.
There has been no revolution in the content marketing space. People have been publishing content since the days of cavemen carving on cave walls. The rapid fusion of search and social digital technologies combined with a rapid desire from consumers and audiences to engage in new and creative ways has put content marketing as the hotspot on the search marketing ‘heat map’.
There is no doubt that growth and interest has evolved over time and has been heavily influenced by Google’s algorithmic changes (Panda, Penguin, and Hummingbird).
Every individual is now a content marketer and every organization is a publisher right?
Wrong.Beyond Content 101: Strategy to Scale vs. Tactical Noise
The Internet is awash with content ideation and best practice for creating and distributing content. In just under 0.28 seconds, the mighty Google served me with over 1,070,000,000 results. Many are fantastic, but many more crowd the market with noise and confusion.
Clearly, organizations are now becoming more content savvy and consuming media at maximum capacity. However, the key question, challenge, and opportunity for your business doesn’t lie within a tactical, 101, best practice document.
The answer lies within the heart of a business, its culture, and how it scales its operation and produces quality and relevant content efficiently.The Real Issue: Scaling and Measuring Quality Content
To address the real issue of scale, quality, and measurement, businesses must focus on how to target, structure, and build sustainable strategies and frameworks.
A clear strategy and process leads to far more effective implementation of tactics. Unfortunately many businesses focus on too may tactics (for example, B2C tactics in a B2B market) and in-between all the confusion and mayhem objectives and aims are lost.
Solutions lie “embedded” within culture and the subsequent strategy and process that follow.
A 2014 B2B survey from Joe Pulizzi and the Content Marketing Institute highlighted statistics showing the challenges of content production:
The real business challenge with content marketing lies within production and scale. It begins with a streamlined strategy that gives you scope, process, and bandwidth to execute on new and innovative content marketing tactics without the mayhem.
If you don’t do this, then your business faces many issues across resource, quality, and RAM (Random Acts of Marketing and Social Media).
As Pam Moore puts it in her excellent article, “These usually end up smack in the middle of projects.”
Teams get sidetracked by RAM, which eats into business time, ROI, budget, and free time; a key source of frustration that many true content marketers can relate to.
Sustainability and success rely not just on content creation best practice, but best practice around internal protocol, asset management, and talent management.A Content Marketing Business Solution – Built For Scale
If you want to make the most of the content marketing evolution, expand upon tactical execution across content, search, and social, and scale to become a “publisher,” it’s essential to build a framework that works.
In a recent ClickZ article, Aaron Kahlow set down a blueprint for content marketing success by stating, “You really need a blueprint – a guide – to help you get and stay on track.”
To scale quality and relevant content, your culture needs to become the key driver of the following model.
The best type of content always starts with the user in mind. The user, buyer, and audience decides how good your content is – if it is worth sharing, downloading, and relevant to their need and/or business issue. Your content culture must be based around the user/buyer and optimizing for them first – your business comes second.
Essential Further Reading:
Audience centric content culture starts with what the audience wants and can then be matched to what your company can offer them. This should be objectively driven.
We all have a multitude of reasons for producing content. This can range from subjective motives such as a personal desire to raise your brand profile, the simple want to share information and insight and, for some with no experience, to prove your worth as a content marketer and industry expert.
For businesses, content production has to be objectively driven with a clear aim and crystal message. Quality content must serve a purpose.
This is a critical stage of the content process and it is where many companies can come unstuck. If you don’t establish the aim and key message you will waste vital content time and resource. Bottlenecks are created as stakeholders go back and forth editing multiple versions of content and messaging.
This is something I like to call “Version 30” syndrome.
Essential Further Reading:
Ensuring that you set your objectives (aim, message and goals) – brand awareness, product marketing, demand generation, sales creation, customer marketing and thought leadership – allows you to then focus on how your business can efficiently build assets/content forms that engage with your audience and scale production within your business efficiently.
This is without doubt the biggest challenge that businesses face. Content can fall flat without a rigid process in place for content production, curation, and distribution.
We live in a world where everyone wants to be a content marketer. Everyone has a point to prove and wants to add value to the content chain.
For some, there is a genuine reason and genuine experience and value. For others it is subjectively driven, political focused, and actually devalues the quality of content.
Anyone can produce content. Put a pen to paper and there you have it! Note: It may be crap though!
Producing quality content (in line with 1 and 2 above) is a whole different ballgame where set playbooks don’t apply. Creative process applies.
Essential Further Reading:
The content creation, curation, and distribution process is where strategists and master tacticians thrive. Creative rules in this environment. From co-created, crowds-sourced and co-branded through to visual, social and influence based search and strategies and tactics – now is the time to shine. In order to “shine,” you need to measure.
Not everything you do around content can be numbers driven. However, everything you do around content, search and social should be built to measure. Search, social and content marketing are interlinked so it is important to measure different things as part of a bigger picture process.
Essential Further Reading:Conclusion
When people ask me “why does x produce so much more content than y” and “how does x create so much engagement and drive z amount of demand,” I always highlight three things that effective content marketing businesses have:
Smart businesses build strong content cultures.
Strong cultures and clear processes make scaling quality content an achievable and enjoyable process for everyone involved. Without a culture of content businesses produce hectic, reactive, hub-and-spoke content that often falls short of the mark in terms of aims and objectives.
If you master the four steps above, then your content will scale organically and efficiently – the content halo.
Author’s Note: Hat tip to Alex and Anna Moss at Firecask for helping me check this and keeping me sane whilst I wrote this.
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SAN FRANCISCO -- After years of rapid growth and the acquisition of the Keurig single-cup brewing system, Green Mountain Coffee Roasters found itself facing a CRM dilemma -- upgrade and standardize on the Siebel CRM system its specialty brewing division used or turn instead to the PeopleSoft system in use by the Keurig division. Or move in another direction altogether.
"The first question was what's the right system. Is it Siebel? Is it PeopleSoft?" said Chris Howe, vice president of sales for the Waterbury, Vt.-based company. "Are we going to buy a new car or are we going to fix the car we have?"
Ultimately, Green Mountain Coffee Roasters elected to "buy a new car," taking part in Oracle's Fusion CRM early adopter program. Howe and other members of the program gave the company's new CRM platform generally positive reviews this week at OpenWorld and expressed optimism for the future of the full suite.
Fusion Applications, a five-year development initiative to combine functionality from the spoils of an acquisition spree that included Siebel, PeopleSoft, JD Edwards, Hyperion and more, were made generally available earlier this year and became a centerpiece at the conference this week.
Oracle's first Fusion Applications include 100 individual modules as well as full suites for CRM, financials, human capital management, supply chain, project and portfolio management and governance, risk and compliance. They can be deployed on-premises in an Oracle or partner-hosted model or as a Software as a Service (SaaS)-enabled application, all under the same code base.
Oracle beta tested the applications with 400 select customers. A handful of the Fusion CRM application customers offered their feedback on the application.
Green Mountain gets behind the red stack
At Green Mountain Coffee Roasters, with two divisions that often sell to the same customers -- coffee and other beverages from one group and brewing machines from another -- a unified sales platform was a draw for Fusion CRM. So too was enhanced Outlook integration, a revamped user interface and mobility.
"We looked at Fusion in three major buckets: functionality around business needs, the technical platform and our relationship with Oracle and investment there," said Lynne Herbert, director of information systems and technology.
Indeed, other early adopters were also already heavily invested in Oracle technology.
The Church Pension Group, the New York-based pension and benefits organization for the Episcopal Church, is a longtime E-Business Suite (EBS) customer. The organization is running EBS 11i, which is heavily integrated into other applications.
"The move towards open standards is something we see as in the right strategic direction so we can standardize our integration framework," said Martin Hossfeld, vice president of IT operations.
With Church Pension Group running the Oracle Customer Data Hub as well as Fusion Middleware, Hossfeld is hoping he can leverage the common data model in future releases.
"I believe we can leapfrog [to EBS] release 12," he said. "Then I don't have to disrupt my business two times. I can do it once."
For AZZ Inc., a maker of steel rust proofing and electrical products for the electric power industry, interest in Fusion CRM was closely tied to its large Oracle footprint. The Fort Worth, Texas-based company runs EBS, Agile PLM, CRM OnDemand and Oracle Business Intelligence Enterprise Edition (OBIEE), tied together with the service-oriented architecture suite.
"The pillar strategy that Oracle is developing is very enticing," said Kyle Lambert, director of information systems. "Being able to start with CRM and move into additional pillars, like human capital management and financials, and to be able to integrate those into legacy Oracle systems is vital. That allows us to focus a lot of attention on each pillar and get it right."
The embedded analytics in Fusion Applications were also a draw.
"As we started using CRM OnDemand and the analytics, we were able to look at our business differently," Lambert said. "We realized we needed to change the data we were collecting and expand the model being offered by CRM, collect more data and analyze it better. CRM OnDemand did not have that flexibility and adaptability. The custom fields in analytics in Fusion CRM allow us to look at our business differently in a holistic fashion."
The implementations did come with some challenges.
"Since we were uplifting the middleware as well as the apps, the learning curve is a lot steeper than anyone's seen in our organization," Church Pension Board's Hossefeld said, adding a warning to others going through a similar project. "The danger is you get carried away with all the bells and whistles you could be building. You have to be careful to control the scope. "
Of course, as early adopters, each of these customers received a great deal of handholding from Oracle during the process -- one reason many undertook the project in the first place.
Now that the products are generally available, Oracle plans to offer regular upgrades.
"We're going to roll out updates very quickly, probably another dot release by end of this year and another in the summer of next year," said Anthony Lye, senior vice president of CRM OnDemand at Oracle, of the Fusion CRM product.
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