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1Z0-219 - Siebel Customer Relationship Management 8 Business Analyst - Dump Information

Vendor : Oracle
Exam Code : 1Z0-219
Exam Name : Siebel Customer Relationship Management 8 Business Analyst
Questions and Answers : 74 Q & A
Updated On : February 20, 2019
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1Z0-219 Siebel Customer Relationship Management 8 Business Analyst

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1Z0-219 exam Dumps Source : Siebel Customer Relationship Management 8 Business Analyst

Test Code : 1Z0-219
Test Name : Siebel Customer Relationship Management 8 Business Analyst
Vendor Name : Oracle
Q&A : 74 Real Questions

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Oracle Siebel Customer Relationship Management

IBM Advancing Hrvatski Telekom's Digital Transformation With New customer Relationship administration system | killexams.com Real Questions and Pass4sure dumps

ZAGREB, Croatia, may additionally 30, 2017 /PRNewswire/ -- Hrvatski Telekom announced it chosen IBM (NYSE: IBM)  to modernize and manage the enterprise's consumer relationship techniques to help drive its digital transformation.

IBM Corporation logo. (PRNewsFoto/IBM Corporation) (PRNewsFoto/)

Hrvatski Telekom serves 2.2 million cell subscribers, well-nigh 1.0 million mounted lines, 408,000 tv capabilities and 763,000 broadband connections.

With an accelerated increase and complexity of converged telecom choices combined with becoming customer calls for and implementation of convergent presents, Hrvatski Telekom determined to put into effect a new CRM equipment which is expected to carry the consumer journey to a brand new, more desirable level. the new CRM system will introduce a unique facts storage and processing device for all HT valued clientele (wholesale and retail). the brand new equipment aims to encompass enterprise, residential, prepaid and postpaid users. company methods involving the brand new CRM gadget are deliberate to optimize and simplify in addition to make a contribution to the pride of consumers and employees who will use the new system.

"We in Hrvatski Telekom wish to dwell the leader on the regional telecommunications and digital service market. To achieve this, we want to have the most efficient client adventure. we now have, therefore, chosen IBM as our company for the implementation of a brand new CRM system, which is a component of our company Transformation application, with a view to have a great positive affect on client delight. we now have chosen IBM on this task, according to their potential to display market-main top of the line practices in omni-channel engagement and digital innovation. We expect this may outcome in colossal growth of delight of each our personnel and purchasers," spoke of Anamarija Mlinarić, CRM Transformation assignment Director, Hrvatski Telekom.

Hrvatski Telekom teamed with IBM global business services to supply its valued clientele with the foremost client journey. As part of the contract, IBM will support streamline business procedures that may accelerate the company's digital transformation through alterations in their client-facing entrance office endeavor as well as important returned conclusion functions. The expected effects are reduced costs, a greater agile company and birth of an better client-focused strategy to operations. IBM will work with Hrvatski Telekom to put in force a single client relationship administration platform in keeping with an Oracle Siebel answer tailor-made primarily for telecommunications so that it will supply a 360 view on all consumer interactions, profile and alternative information, as well as advertising hub functionalities. 

"Telecommunication providers are facing hurdles when it involves delivering an finest client experience as subscriber calls for around new applied sciences and functions shift the landscape," said Damir Zec, country chief, IBM Croatia. "Hrvatski Telekom's enduring dedication to its purchasers is confirmed during the adoption of new, imaginative methods and equipment that represents the way forward for technique transformation in the digital age. We're working with Hrvatski Telekom to aid convey their required efficiencies and agility whereas addressing the critical elements of digital change, reducing charges, and operational disruption for greater tiers of client provider."

About IBM:For more guidance, seek advice from https://www.ibm.com/functions/gbs.

About Hrvatski Telekom:For greater information, seek advice from https://ht.hr/en/about-us/#section-nav

Media Contact:Marisa ConwayIBM Media Relations212-671-9408conwaym@us.ibm.com

To view the original edition on PR Newswire, seek advice from:https://www.prnewswire.com/information-releases/ibm-advancing-hrvatski-telekoms-digital-transformation-with-new-client-relationship-administration-system-300465260.html

supply IBM


eGain expertise Achieves Oracle Validated Integration With Oracle's Siebel client Relationship administration | killexams.com Real Questions and Pass4sure dumps

source: eGain

eGain

September 20, 2010 07:30 ET

Integration gives Contact middle agents One-click access to answers in eGain Multichannel advantage Base for advanced customer journey and repair productiveness

MOUNTAIN VIEW, CA--(Marketwire - September 20, 2010) -  eGain (OTCBB: EGAN), an Oracle PartnerNetwork Gold degree associate, these days announced that it has executed Oracle Validated Integration of eGain skills 10 with Oracle's Siebel consumer Relationship management (CRM), free up eight.1 during the Oracle PartnerNetwork (OPN). The built-in answer permits contact middle brokers the use of Siebel CRM to discover solutions to a extensive latitude of consumer queries with the elementary click of a button and record the complete interaction in Siebel CRM.

"consumer adventure has been a killer utility for advantage administration through the years, adding strategic value to the business," observed Ashu Roy, Chairman and CEO of eGain. "Our validated integration with Siebel CRM allows end-to-end, competencies-enabled call tracking and resolution."

proven in cloud and on-website deployments in companies for over a decade, eGain capabilities allows fantastic customer provider by infusing customer carrier brokers with knowledge, making them as productive as the optimum agents. It helps make sure fast, consistent, and correct answers to client queries by providing multiple entry a typical multichannel competencies base -- dynamic FAQs, keyword and herbal language search, browse, chatbots, and guided help, powered by using patented Case-based mostly Reasoning (CBR) technology. eGain knowledge can also be deployed for net self-service for sophisticated self-carrier event and adoption.

"Oracle Validated Integration applies a rigorous technical review and examine system," spoke of Kevin O'Brien, senior director, ISV and SaaS strategy, Oracle. "achieving Oracle Validated Integration during the Oracle PartnerNetwork offers clients self assurance that the integrations between eGain skills 10 and Siebel CRM 8.1 have been validated and the items work together as designed. This integration is a positive value-add to contact centers the use of Oracle's Siebel CRM."

more counsel on eGain expertise and the validated integration can be found at:

http://www.oracle.com/us/partnerships/solutions/index.html

http://options.oracle.com/solutions/egain/egainkm

and

http://www.oracle.com/us/partnerships/ds-egain-sbl-eighty one-172575.pdf

About eGain

eGain (OTCBB: EGAN) is the leading issuer of cloud and on-website customer interaction hub utility. For over a decade, tons of of the area's greatest businesses have relied on eGain to seriously change their traditional call facilities, help desks, and net client carrier operations into multichannel client interaction hubs (CIHs). in line with the power of 1™, the idea of 1 unified platform for multichannel consumer interaction and competencies management, eGain options enrich consumer experience, optimize carrier procedures conclusion to conclusion, increase revenue, and boost contact core efficiency.

Headquartered in Mountain View, California, eGain has working presence in North america, EMEA and APAC. To be taught greater about us, talk over with www.eGain.com or name our workplaces: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). also, comply with us on Twitter at http://twitter.com/egain and fb at http://facebook.com/egain.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) specialized is the newest version of Oracle's associate application that offers partners with tools to better enhance, promote and enforce Oracle solutions. OPN really good offers substances to educate and aid specialized knowledge of Oracle products and solutions and has advanced to appreciate Oracle's growing to be product portfolio, accomplice base and company probability. Key to the newest enhancements to OPN is the capacity for partners to distinguish through Specializations. Specializations are accomplished via competency development, business effects, talents and confirmed success. To find out greater discuss with http://www.oracle.com/companions.

About Oracle Validated Integration

Oracle Validated Integration in the course of the Oracle PartnerNetwork gives customers self assurance that integrations between Oracle functions and complementary accomplice solutions were validated and the items work together as designed. this can support in the reduction of possibility, increase gadget implementation cycles, and supply for smoother improvements and less demanding renovation. Oracle Validated Integration applies a rigorous technical system to review the integrations of third-celebration application to Oracle purposes products, including productized repeatable integrations from device integrators. Oracle provides entry to Oracle functions application, equipment, technical supplies and training to support partners in setting up integrations based on Oracle specifications and superior practices. companions who've efficaciously validated their integrations are licensed to use the "Oracle Validated Integration" logo. For more tips, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

eGain, the eGain emblem, and all other eGain product names and slogans are trademarks or registered logos of eGain Communications Corp. within the united states and/or different nations. Oracle and Java are registered logos of Oracle and/or its affiliates. All different company names and products outlined in this free up may be logos or registered emblems of the respective corporations.


Oracle Siebel vs. Salesforce faceoff: Siebel is extra versatile | killexams.com Real Questions and Pass4sure dumps

here's one facet of a Siebel vs. Salesforce.com debate. The different aspect argues that Salesforce.com is inventing a future that Siebel wants to be part of.

There isn't any reasonable debate when it involves Oracle Siebel vs. Salesforce.com since it is not a real apples-to-apples assessment. Siebel is a multi-faceted, commercial enterprise consumer relationship management (CRM) product providing vertical functionality and systems, while Salesforce.com is multi-tenant, offering limited scope and an ambiance this is less "chance-free" than popularly acknowledged. Having labored with each techniques for years, for me there are execs and cons to every; each consumer has specific requirements to agree with. but, Siebel is way more mighty, legitimate and versatile.

both Siebel and Salesforce.com have a CRM component, but Siebel goes past Salesforce.com -- not simply within the income, advertising and services aspects, but in its flexibility as neatly. Siebel offers a hybrid model for distinct businesses, giving them the alternative of working offline, on-premises, hosted by using Oracle or hosted by using the customer company. furthermore, Siebel has diverse vertical alternate options, together with automotive, telecom and pharmaceutical, so the gadget may also be utilized to a particular trade or customer's wants and has the performance required for that business's business tactics. Siebel's platform offers capabilities for distinct industries while not having to add on third-birthday celebration items.

Saleforce.com may additionally tout "no software," however that's now not absolutely genuine. To do issues corresponding to electronic mail or integration with Outlook and other points, you deserve to buy a further app from their app alternate and installation it. Siebel already provides this in its platform, providing a enhanced experience of integrity and reliability than its Salesforce.com counterpart.

Siebel vs. Salesforce.com on cost

no longer most effective does Siebel center of attention on CRM, it has E-Commerce, E-help, loyalty courses and partner relationship administration (PRM) capabilities, granting companions and providers entry to a good deal of the functionality of the application assisting actual collaboration. every little thing is at one's fingertips without having to develop or purchase add-ons. Salesforce.com begins at $65 to $seventy five per consumer per thirty days, however that does not encompass any integrations. It lacks reporting or any facets that a true business consumer would want, which immediately bumps the price factor to not less than $one hundred twenty five per user per thirty days.

Salesforce.com looks more affordable than Siebel, at least firstly. however, over the future, that argument is inconclusive. Let's take Siebel on-premises. at the start there is an IT expenditure when you purchase licenses and servers. but over a 3- to five-yr length, Salesforce can charge extra. it really is since you by no means personal it. you're pretty much renting storage space in an software from Salesforce.com. even if you retain your IT expenses flat and also you pay the equal per 30 days and might forecast pricing out for the rest of the contract duration, on the end of the contract when it comes time to renew, you have no manage or say in cost raises. You might end up paying extra for Salesforce.com than you would for Siebel; you just should decide whether you need to pay for it upfront with Siebel or continue paying over time with Salesforce.com. agree with that renewal fees hardly go down.

Siebel's value is greater because of the numerous options it has. if you are looking to add service performance or self-carrier or e-carrier, it's there for you. if you desire marketing or loyalty administration performance, it truly is additionally obtainable inside the current Siebel framework. that you could have trade-certain functionality all from one platform -- no need to bounce from dealer to seller to get what you desire. Salesforce.com does not offer anything else anyway Salesforce automation; it does not offer aid for diverse verticals. You must put into effect third-birthday celebration products to get email advertising and marketing, call core or customer service functionality. Now you are spending upwards of $200 or greater per user per 30 days to get what Siebel presents for much less.

Siebel vs. Salesforce.com in support

Siebel's assignment-primarily based person interface redefines how organizations complete revenue, advertising and repair initiatives inside the utility. when it comes to its birth platform, Siebel continues to be on the forefront. An on-premises mannequin is a natural fit for midsize and massive corporations that desire more suitable control over their technical atmosphere.

If Siebel updates its utility, clients can verify it in a nonproduction ambiance except the firm is able to improve. here's extraordinarily essential for gigantic corporations, particularly when the CRM software is built-in with different inner methods as a part of order processing and customer carrier.

With Salesforce.com, you are tremendously limited in that sense. you probably have what look like performance-related issues, you have to log a support ticket with Salesforce.com, which may additionally or may also no longer locate the problem. although the enterprise finds the problem, there is little it will probably do about it since it will have an impact on other clients.

as a result of Salesforce.com is multi-tenant, any alternate made principally for one consumer may additionally negatively have an impact on other shoppers. it will probably result in a poor domino impact. therefore alterations can not be made always in response to any single user. considerations should be perpetually evaluated to see what the common influence will be on the atmosphere. If a brand new client involves Salesforce.com and uploads 5 million new statistics into the database, chances are it could influence other customers as well. In an on-premises environment, any adjustments made will most effective affect you, giving your internal crew the luxury of creating vital alterations.

Siebel users aren't forced to upgrade as at once. Oracle has limited lifetime aid for a considerable number of Siebel applications and types. if you're on Siebel eight.1 presently, odds are you could be supported for a very long time so that you can reside on that route until you are able to migrate to Siebel eight.2.

If there's an upgrade to Salesforce.com, you are getting upgraded whether you find it irresistible or no longer and you will have a brief, described window to validate the upgrade earlier than it goes into construction. in case you will not have those components accessible at the time, you're out of success.

extra importantly, you aren't supported through one supplier any further with Salesforce.com. you are with Salesforce.com, and with partner A for advertising and partner B for client carrier. Who do you flip to when confronted with a problem?

if you are on Siebel and you have an issue with advertising, you name Oracle. if you have a problem with revenue, customer service or Outlook, you name Oracle. you have got one vendor for every little thing. When it involves assist, knowing precisely who to turn to in case you have problems is massive, and issues inevitably arise with utility. there is peace of intellect understanding for you to simply prefer up the mobilephone and call an Oracle support rep or log on to help.oracle.com. You know Oracle can focus on the difficulty because you should not have distinct dealer products.

There is not any effortless reply when evaluating items. Inevitably organizations should consider their specific instances and wishes. Salesforce.com is using a wave of customary demand for a variety of factors. certainly if businesses have standard Salesforce automation requirements, then Salesforce is a robust contender. Most mature CRM clients' wants don't seem to be that simple. Questions of ownership versus lease, efficiency in the cloud, information protection, customization, CRM breadth inside the product and control all need your consideration.

Scott Lefante is SaaS mission manager for Eagle Creek software functions, a U.S.-primarily based IT consulting and technical features business specializing in Oracle CRM, information management and e-commerce.


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Siebel Customer Relationship Management 8 Business Analyst

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What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers | killexams.com real questions and Pass4sure dumps

Home   →   CRM   →   What Oracle Fusion CRM in the Cloud Means for Salesforce and Siebel Customers Posted October 27, 2011 By Herman Mehling     Feedback

Oracle made a bold move into cloud CRM this month, but what does it mean for competitors like Salesforce and Microsoft and Oracle's own Siebel customers?

The CRM (customer relationship management) market got a bit busier this month with the entry of Oracle's long-awaited Oracle Fusion CRM, which is also the foundation of Oracle's new Public Cloud.

As the latest entry in a very competitive market, Oracle (NASDAQ: ORCL) will have to stand out to get noticed. So how does it stack up against established offerings from the likes of Microsoft, Salesforce.com and SAP? And perhaps more importantly for Oracle's longtime customers, will Oracle Fusion CRM spell the end of CRM On Demand, its existing cloud offering based on Siebel, and Siebel CRM?

"The Oracle cloud is a little different," said Oracle CEO Larry Ellison when he introduced the product suite at the Oracle OpenWorld 2011 user conference recently. 

The Oracle Public Cloud is both a platform as a service and applications as a service, he explained.

"The key difference is the Oracle Public Cloud is based on industry standards and supports full interoperability with other clouds and your data center on premise," he said.

By standards, he primarily meant Java. Oracle's cloud claims to run any app written in Java. 

The End of Siebel and CRM On Demand?

One of the main principles of the Fusion Applications development effort was to bring the best ideas, architectural patterns and business practices of all "legacy" applications (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, and so on) into the new suite, wrote Alexander Hansal in his October 17 blog post.

Hansal, a technical instructor in Siebel and an Oracle consultant, wrote, "The trained eye will see typical 'Siebel patterns' in Fusion CRM. On the other hand, the requirements for CRM have drastically changed in the last years, so there are lots of new things as well."

Hansal said Siebel customers have three options: Stay with their legacy application by upgrading to the most mature version (Siebel 8.1.1); augment their existing legacy app with new functionality offered by the Fusion Applications stack; or ditch the legacy stuff and embrace the new Fusion world.

Customers can easily upgrade, he believes, because Fusion Applications are designed from the ground up to co-exist with Oracle's legacy apps.

Hansal concluded: "I believe that Siebel CRM is not dead. Too many hours and dollars/euros/rubel have been spent by customers in Siebel projects to naively believe that they will just dump it all for version 1 of Fusion CRM.

"While I usually don't do too much IT crystal balling, we should see another decade of thriving Siebel projects, but there is a new flower in the garden which we shouldn't neglect (translates to: WAKE UP and get TRAINED on Fusion Applications."

Oracle Public Cloud: The Complete CRM Package?

"Oracle is the only vendor that provides a comprehensive suite of enterprise solutions in the cloud, which includes both application services and platform ones," Trip Chowdhry, managing director of equity research at Global Equities Research, wrote in a recent research note.

Oracle's application services include Fusion CRM, Fusion HCM and Social Networks, while its platform services include Java Services and Database Services – and just this week, Oracle added cloud customer service with the acquisition of RightNow.

Oracle claims, among other things, that its Oracle Fusion CRM Cloud Service enables organizations to combine customer and product master data information with all CRM processes – which the vendor says is a first for cloud-based CRM solutions. Oracle also claims that the service delivers a consolidated customer center for all CRM business processes.

Oracle Shuns Multi-tenancy

Although Ellison indulged himself and his captive audience in taking pot shots at Salesforce, Forrester Research analyst James Staten said he believes the Oracle offering may be more of a direct competitor to Amazon Web Services than Force.com. 

The strongest evidence is in Oracle's stance on multi-tenancy, said Staten, noting that Ellison shunned a tenancy model built on shared data stores and application models, which are key to the profitability of Salesforce.com (and most true SaaS and PaaS solutions).

The Oracle Cloud offering is based not on multi-tenancy, but on virtualization containers that allow customers to seamlessly switch back and forth between the private and the public clouds.

"Oracle will no doubt use its own Xen-based hypervisor, OracleVM, rather than the enterprise standard VMware vSphere," said Staten, noting that image conversion between the two platforms is fairly easy.

While many enterprise infrastructure and operational professionals will applaud this approach, this IaaS-centric architecture is far more resource-intensive for supporting multiple customers than the Salesforce model, Staten said.

Microsoft seems to agree with Salesforce, as its Windows Azure model applies tenancy at the application level as well, he added. 

A big selling point for Oracle could be that the same Fusion middleware software sold on-premises is available in the cloud and that the programming model for Oracle Public Cloud is the same open standards-based languages of Java, BPEL and Web services. 

"This is in clear contrast to the walled gardens of most other PaaS offerings," said Staten. "Microsoft comes closest to this value proposition as most open languages and web services are supported but the middleware services of Azure are not one-for-one with their on-premise equivalents."

No doubt some IT pros will laud this architectural consistency, as it significantly eases the migration of Java apps between on-premises and cloud.

Pricing and Financials Coming

While Ellison announced a collection of cloud services – four SaaS applications and 4 PaaS services – only a subset of these appear on the cloud.oracle.com site. 

Only the company's database and Java services are shown as PaaS services, with the already pre-existing CRM and human capital management as SaaS applications.

Staten said management and Fusion Financials (Oracle eBusiness Suite) are expected to follow at the SaaS layer, with a data service to supposedly rival Azure. Lots of unknowns remain for this service, the biggest being pricing, said Staten.

While Ellison talked about an AWS-like pay-per-use model, he also stated the requirement of a subscription. 

As every instance will include at least either an Oracle database or a WebLogic app server, users can expect each instance to cost far more than Amazon's $0.08 for a small VM, said Staten.


Siebel blows past estimates | killexams.com real questions and Pass4sure dumps

NEW YORK (CNNfn) - Business-software maker Siebel Systems on Tuesday reported third-quarter revenue and net income that blew past analyst estimates.

San Mateo, Calif.-based Siebel (SEBL: Research, Estimates) reported net income of $71 million, or 14 cents per share, compared with pro forma net income of $27.3 million, or 6 cents per share, for the same period last year, representing increases of 161 percent and 133 percent, respectively. The mean analyst estimate for the quarter was 11 cents per share, according to First Call.

Revenue for the third quarter surged 131 percent to $480.9 million from $208.5 million for the same period in 1999. CIBC World Markets analyst Melissa Eisenstat had estimated that Siebel's revenue would be $415.7 million 14 percent less than what the company actually reported. Revenue from license fees totaled $300.4 million, compared with $127.7 million for the same period in 1999. Eisenstat had estimated that license revenue would total $254.1 million.

Revenue from maintenance, consulting, and other services reached $180.6 million, compared with $80.8 million for the same period in 1999, an increase of 123 percent.

Siebel is the leading player in the rapidly expanding area of customer-relationship management, or CRM, software, which is used to collect and analyze information about customers, enabling companies to better target their marketing campaigns and improve customer service call centers. Its stock closed Tuesday up $2.94 at $112.75, a level seven times higher than its 52-week low. At Tuesday's closing price, Siebel is selling for more than 260 times what analysts expect the company to earn this year. 


Oracle Releases New Version of Siebel Customer Relationship Management Applications | killexams.com real questions and Pass4sure dumps

Major Release of Oracle's Siebel 8 Provides Superior Usability and Intelligence at the Moment of Customer Interaction to Simplify CRM Processes

NEW YORK, Jan. 31 // -- Today at its global "Applications Unlimited" event held on 6 continents over 24 hours, Oracle (NASDAQ:ORCL) announced the general availability of Oracle's Siebel CRM Release 8. The new release enables customer-driven business transformation offering real-time insight at the moment of customer interaction and accelerates revenue growth through better-informed decisions. Delivered as part of Oracle's "Applications Unlimited" program, Siebel 8 offers users a superior ownership experience with a choice of multiple deployment options, ease of manageability and low cost integration.

"Under Oracle's Applications Unlimited program, we are confident that Oracle will protect our current investments in Siebel applications," said Toine Straathof Program CIO CRM at Rabobank. "Siebel 8 has a completely SOA-enabled CRM platform and task-based user interface that will help us achieve our CRM goals and give us the ability to adapt quickly to the changing needs of our business."

Easy-to-Use CRM and Open Standards Based Integration

With certification with Oracle(R) Fusion Middleware, Siebel 8 provides comprehensive support for Service-Oriented Architectures (SOAs) and out-of-the-box Web services-based integration. This simplifies integration between Siebel and other applications and services and accelerates web-based application development. Additionally, Siebel 8 will also provide ongoing, heterogeneous support for non-Oracle technology -- including IBM WebSphere, BEA WebLogic, SQL Server 2005 and IBM DB2 -- to help increase the value of existing IT investments and prevent vendor lock-in.

Building on Oracle's commitment to Linux, Siebel 8 provides Linux support for the first time, offering a powerful, yet lower-cost platform alternative. Siebel users can now benefit from Oracle's Unbreakable Linux support program (http://www.oracle.com/linux) by choosing Oracle as the Linux operating system support provider in addition to the Siebel technology. Oracle's extended support for Linux illustrates the company's continued effort to reduce Total Cost of Ownership (TCO) for its users, support open industry standards and address key customer requirements.

Key usability and other enhancements to Siebel 8 include:

oSiebel Task-Based User Interface -- extends business process automationacross the "last mile" directly to the point of user interaction. Tasksare designed to increase the productivity of novice or intermittent usersby guiding them through the execution of unfamiliar tasks, while veteranusers can switch seamlessly between multiple tasks throughout theirworking day.oChange Business Processes in Real Time -- enables line-of-businesspersonnel to create and change business rules and processes using adeclarative, drag-and-drop environment that requires no coding, all inreal time.oNew and Enhanced Search Capabilities -- improves usability, informationdiscovery and enhances end-user productivity through the ability toretrieve information both in and outside of the CRM application. OracleSecure Enterprise Search 10g, Oracle's comprehensive, standalone searchengine, is provided out-of-box with Siebel 8. In addition, the new andenhanced search capabilities in Siebel 8 are implemented by Web servicesto easily facilitate integration with customers' choice of third-partyenterprise search engine.oExpanded Web Services Support -- provides a standardized, SOA-enabledmeans to compose cross application business processes that span businessareas, technologies and data stores. Siebel 8 delivers extensive newpre-built, highly scalable Web services for critical CRM businessprocesses and components.oAdvanced Deployment Management -- simplifies management of Siebeldeployments and upgrades, thus reducing time, cost and complexity.

Continued Industry Specific Innovation with Siebel Applications

Siebel 8 includes extensive enhancements to Siebel Sales, Siebel Enterprise Marketing, Siebel Customer Order Management, Siebel Contact Center and Service, Siebel Universal Customer Master and Siebel Self Service and eBilling applications, and builds on Siebel CRM's unmatched industry-specific CRM solutions. For example, Siebel Universal Customer Master leverages the new business rules engine, providing a flexible approach to privacy management. Siebel 8 delivers comprehensive industry solutions in public sector, communications, utilities, life sciences, financial services, insurance, manufacturing, high-technology and automotive and consumer packaged goods. For example in public sector, users can create, monitor and escalate incidents, enter and manage evidence while complying with government requirements with Siebel Offense Management and Siebel Incident Management, both part of Siebel CRM Release 8.

"In order for companies to remain competitive in the market today, they must have processes in place that enable them to make more informed decisions, respond to the changing needs of their customers and provide a consistent customer experience across all channels," said IDC Analyst Mary Wardley. "With its release of Siebel 8, Oracle responds to these requirements with smoother administration features, a more flexible user-friendly interface, standards-based integration and new enhancements to the Siebel CRM product line."

"Siebel 8 builds on Oracle's continued commitment to help shape the evolution of next-generation transformational CRM," said Oracle Senior Vice President of CRM Products Ed Abbo. "This release features unsurpassed usability across the board, redefines the concept of business responsiveness and is another significant milestone of delivering on Oracle's Application Unlimited program."

Siebel CRM Release 8 is available immediately for traditional deployment, and is also available on demand via Oracle On Demand.

About Oracle

Oracle is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at www.oracle.com/.

This announcement is provided to you solely for information purposes, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Many factors can materially affect Oracle's product development plans and the nature and timing of future product releases. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.

This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information.

Trademarks

Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

Source: Oracle Corporation

CONTACT: Susie Penner of Oracle, +1-650-506-1973, or susanne.penner@oracle.com

Web site: www.oracle.com/

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Oracle 1Z0-219 Exam (Siebel Customer Relationship Management 8 Business Analyst) Detailed Information



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